A Toshiba America Information System (TAIS) representative has reviewed our customer complaintAfter doing a research, our customer already spoke to one of our representative from corporate and they provided a resolution to the customerOur customer agreed with that resolutionAt this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintTAIS has made multiple attempts to contact our customer by telephone however, the customer has not returned any of correspondence requests however, TAIS will going to process a full refund for that amount the our customer paid for the supportIf the customer has any questions or concern they may contact us at 949-461-4321, at this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaint After doing a research TAIS found out that our customer was able to speak with one of our case managers and has explained that refund is not the option in accordance to the standard limited warrantyOur representative has offered to send the unit to our VIP repair facility to have the fixed and to be evaluated by our engineersHowever our customer declined the offer
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research our customer was able to speak to one of our case managers and has informed that Toshiba did not provide a loaner computer in accordance to the standard limited warrantyOur representative created a depot repair order for the unit and currently our customer is waiting for the box that they can use sending their computer to our depot repair facility to have it diagnose and fixed under FedEx tracking number [redacted] At this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research our customer spoke to one of our technical support representatives and performed troubleshooting to his computer over the phone and they found out that the unit needs to send to our depot repair facility and the representative processed a depot repair order with the order number TC- [redacted] and in accordance to the standard limited warranty; How to Obtain Repair or Replacement Service For A Product Purchased In The United States? Depending on your specific product model, Toshiba may offer any one or more of the following applicable repair or replacement services: (1) Repair-Return Service through Toshiba’s Depot Service, (2) CarService to an Authorized Service Provider, (3) Customer Replaceable (CRU) Parts Service, or (4) Whole Unit Exchange ServiceTo determine the warranty service method for your specific model, please visit our web site at warranty.toshiba.comA limited number of models may also carry an international limited warranty which offers warranty service outside the country of original purchase You will pay any packaging, shipping charges, insurance, taxes and duties associated with the transportation of the Product or original CRU to the service center or providerYou are responsible for appropriately packaging the ProductFor any replacement Product/CRU, if Toshiba does not receive the original Product/CRU from you within ten (10) days after your receipt of the replacement Product/CRU, you will pay Toshiba the retail value of the replacement Product/CRU At this time we consider this matter closed
A TAIS representative has been in contact with our customer A TAIS representative has told our customer that we have reviewed the case and apologize for any inconveniencesTAIS and our customer have agreed to have the product repaired and diagnose the problemAt this time we consider the matter closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [The company has not physically examined my computer nor can they prove that I caused the damage to my computer Their conclusion is based on mere speculation.] Regards, [redacted]
A Toshiba America Information System (TAIS) representative has been in contact with our customerTAIS has informed our customer about the normal process sending the computer to our depot repair facility and advised him for one time courtesy TAIS will process and send him a free box so he can send his computer to our depot repair facility so it can be fixedOur customer agreed with that processIf the customer has any questions or concern they may contact us at ###-###-####, at this time we consider this matter closed
A Toshiba America Information System (TAIS) representative has reviewed our customer complaintAfter doing a research TAIS received the customer’s unit on Monday 5/05/9:03am in our repair facility with a physical damage, which is out of scope of the warranty (out of scope meaning it is not covered under the standard limited warranty)TAIS has informed our customer the cost of the repair is now their responsibility, at this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research this case was forwarded to our Order Desk Department and one of the representatives has been contacted our customer to discuss about replacement or refund of the unitAt this time we consider this matter closed
A TAIS representative has made multiple attempts to contact our customer by telephone on the following dates 08/28/2014, 09/03/2014, and 09/04/however, our customer has not returned any of correspondence requestsIf the customer has any questions or concern they may contact us at ###-###-####, at this time we consider this matter closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have been telling since day that the laptop has overheated because of cooling system failure and if Toshiba is blatantly denying I don't know what else I can do since they fixed the heating problem when they received the laptop at the facilityI do not agree that the laptop was not overheating Regards, [redacted]
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research TAIS escalated this case to our Order Desk to send him the newer Firmware stick w/ free of charge When the new firmware has delivered to our customer one of the case managers will assist him to help him out how to update it to his T.VIf the customer has any questions or concern they may contact us at ###-###-####, at this time we consider this matter closed
A Toshiba America Information System (TAIS) representative has reviewed our customer complaintAfter doing a research our customer has already contacted by our technicians and the T.V was already fixed and our customer was informed about the reason why the repair was rescheduled and our customer understand itAt this time we consider this matter closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I still have a complaint about this situation,, I have been waiting for weeks for Toshiba to refund my moneyThey contacted me on 4/15/and said my refund was processed and give it 2-business days, then on 4/22/they say they are "processing " my refund again...now as of today 4/28/I still have not gotten my money (that they withdrew without permission or reason)They wont answer phone But did admit they had no right to have taken their money to begin withNow, what do I have to do in order to get my money back ?? How do they do these things and get by with it ?? Very frustrated and mad !!! Thank you [redacted] ***
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. They are trying to pretend they already had resolved the issue before my complaint. They hadn't. The complaint simply got them to return my phone calls. They then FedExd my laptop several days after my initial complaint to my home which I am not at because I have moved back onto college campus. I then had to wait another 2 days before I saw my laptop. Number one (1) the laptop was returned with scratches that weren't present at the time of shipping nearly TWO MONTHS ago. Number two (2) The computer is now slower and freezes at the "Toshiba: Leading Innovation" screen when I close it so it hibernates and upon start-up consistently Number three (3) there was another problem that occurred when you switched accounts where the screen turned black and then gave an error message. I told [redacted] about it and then packaged a picture with my first shipment. That picture is attached here. I called prior to the weekend and my receival of the laptop, and during this past weekend. I expected a call back today but didn't receive one. Additionally, I asked for documentation of when parts were ordered and when those parts were received so I could ascertain what could have possibly taken 2 months to complete a repair. Right now, it looks like my laptop was forgotten and then manhandled in the 2 months it was out of my care. This is absolutely ridiculous. Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I was finally able to reach someone regarding the issue I had with my Laptop, It took months to get in touch with the correct departmentThere is no simple way to file a warranty claim and now due to these delays my laptop is now out of warrantyFurthermore, the repair facility replaced my solid state hybrid hard drive (which is TB sized hard drive) with a GB hard driveThe representative stated that the mother board specs called for a GB hard drive, I find this to be a flat out lie because I bought this laptop BRAND NEW in the box with a TB hard driveI think they were out of the hard drive that was in my laptop and called and fed me a load of BS so they wouldn't have to order the correct sized hard drive and install itThis is the worst customer service I have ever receivedI assume they are going to do nothing about it so I have decided to also file a complaint with the [redacted] as well as [redacted] so I can notify other potential Toshiba Customers of my personal experience with them Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.From: [redacted] [redacted] Date: Thu, May 1, at 9:PMSubject: Re: You have a new message from the Revdex.comTo: [redacted] I AM NOT SATISFACTION WITH TOSHIBA DECISION MAKING .BUT LET TOSHIBA TO SENT ME A FREE BOX WITH PRE-PAID SHIPPING TO FIX THE LAPTOP
A TAIS representative was in contact with our customer on 01/24/TAIS has apologized for any inconvenience and informed the customer that their warranty expired on 01/09/Per the Standard Limited Warranty it states, “Toshiba America Information Systems, Inc(“Toshiba”) warrants that the Toshiba branded product you purchased for your end use (“Product”) is free from defects in materials and workmanship under use during the Limited Warranty Period.” Also, “How Long Does This Warranty Last? One (1) year after the date of your purchase (“Limited Warranty Period”).” Seeing as the customer has exceeded the warranty period they are now responsible for any repairs and or technical assistanceBeing as the replacement battery was purchased (01/21/2013) after the warranty had expired on (01/09/2013), the Toshiba product did fulfill the one year Standard Limited Warranty At this time we consider this matter closed
A Toshiba America Information System (TAIS) representative has reviewed our customer complaintAfter doing a research, our customer already spoke to one of our representative from corporate and they provided a resolution to the customerOur customer agreed with that resolutionAt this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintTAIS has made multiple attempts to contact our customer by telephone however, the customer has not returned any of correspondence requests however, TAIS will going to process a full refund for that amount the our customer paid for the supportIf the customer has any questions or concern they may contact us at 949-461-4321, at this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaint After doing a research TAIS found out that our customer was able to speak with one of our case managers and has explained that refund is not the option in accordance to the standard limited warrantyOur representative has offered to send the unit to our VIP repair facility to have the fixed and to be evaluated by our engineersHowever our customer declined the offer
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research our customer was able to speak to one of our case managers and has informed that Toshiba did not provide a loaner computer in accordance to the standard limited warrantyOur representative created a depot repair order for the unit and currently our customer is waiting for the box that they can use sending their computer to our depot repair facility to have it diagnose and fixed under FedEx tracking number [redacted] At this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research our customer spoke to one of our technical support representatives and performed troubleshooting to his computer over the phone and they found out that the unit needs to send to our depot repair facility and the representative processed a depot repair order with the order number TC- [redacted] and in accordance to the standard limited warranty; How to Obtain Repair or Replacement Service For A Product Purchased In The United States? Depending on your specific product model, Toshiba may offer any one or more of the following applicable repair or replacement services: (1) Repair-Return Service through Toshiba’s Depot Service, (2) CarService to an Authorized Service Provider, (3) Customer Replaceable (CRU) Parts Service, or (4) Whole Unit Exchange ServiceTo determine the warranty service method for your specific model, please visit our web site at warranty.toshiba.comA limited number of models may also carry an international limited warranty which offers warranty service outside the country of original purchase You will pay any packaging, shipping charges, insurance, taxes and duties associated with the transportation of the Product or original CRU to the service center or providerYou are responsible for appropriately packaging the ProductFor any replacement Product/CRU, if Toshiba does not receive the original Product/CRU from you within ten (10) days after your receipt of the replacement Product/CRU, you will pay Toshiba the retail value of the replacement Product/CRU At this time we consider this matter closed
A TAIS representative has been in contact with our customer A TAIS representative has told our customer that we have reviewed the case and apologize for any inconveniencesTAIS and our customer have agreed to have the product repaired and diagnose the problemAt this time we consider the matter closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [The company has not physically examined my computer nor can they prove that I caused the damage to my computer Their conclusion is based on mere speculation.] Regards, [redacted]
A Toshiba America Information System (TAIS) representative has been in contact with our customerTAIS has informed our customer about the normal process sending the computer to our depot repair facility and advised him for one time courtesy TAIS will process and send him a free box so he can send his computer to our depot repair facility so it can be fixedOur customer agreed with that processIf the customer has any questions or concern they may contact us at ###-###-####, at this time we consider this matter closed
A Toshiba America Information System (TAIS) representative has reviewed our customer complaintAfter doing a research TAIS received the customer’s unit on Monday 5/05/9:03am in our repair facility with a physical damage, which is out of scope of the warranty (out of scope meaning it is not covered under the standard limited warranty)TAIS has informed our customer the cost of the repair is now their responsibility, at this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research this case was forwarded to our Order Desk Department and one of the representatives has been contacted our customer to discuss about replacement or refund of the unitAt this time we consider this matter closed
A TAIS representative has made multiple attempts to contact our customer by telephone on the following dates 08/28/2014, 09/03/2014, and 09/04/however, our customer has not returned any of correspondence requestsIf the customer has any questions or concern they may contact us at ###-###-####, at this time we consider this matter closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have been telling since day that the laptop has overheated because of cooling system failure and if Toshiba is blatantly denying I don't know what else I can do since they fixed the heating problem when they received the laptop at the facilityI do not agree that the laptop was not overheating Regards, [redacted]
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research TAIS escalated this case to our Order Desk to send him the newer Firmware stick w/ free of charge When the new firmware has delivered to our customer one of the case managers will assist him to help him out how to update it to his T.VIf the customer has any questions or concern they may contact us at ###-###-####, at this time we consider this matter closed
A Toshiba America Information System (TAIS) representative has reviewed our customer complaintAfter doing a research our customer has already contacted by our technicians and the T.V was already fixed and our customer was informed about the reason why the repair was rescheduled and our customer understand itAt this time we consider this matter closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I still have a complaint about this situation,, I have been waiting for weeks for Toshiba to refund my moneyThey contacted me on 4/15/and said my refund was processed and give it 2-business days, then on 4/22/they say they are "processing " my refund again...now as of today 4/28/I still have not gotten my money (that they withdrew without permission or reason)They wont answer phone But did admit they had no right to have taken their money to begin withNow, what do I have to do in order to get my money back ?? How do they do these things and get by with it ?? Very frustrated and mad !!! Thank you [redacted] ***
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. They are trying to pretend they already had resolved the issue before my complaint. They hadn't. The complaint simply got them to return my phone calls. They then FedExd my laptop several days after my initial complaint to my home which I am not at because I have moved back onto college campus. I then had to wait another 2 days before I saw my laptop. Number one (1) the laptop was returned with scratches that weren't present at the time of shipping nearly TWO MONTHS ago. Number two (2) The computer is now slower and freezes at the "Toshiba: Leading Innovation" screen when I close it so it hibernates and upon start-up consistently Number three (3) there was another problem that occurred when you switched accounts where the screen turned black and then gave an error message. I told [redacted] about it and then packaged a picture with my first shipment. That picture is attached here. I called prior to the weekend and my receival of the laptop, and during this past weekend. I expected a call back today but didn't receive one. Additionally, I asked for documentation of when parts were ordered and when those parts were received so I could ascertain what could have possibly taken 2 months to complete a repair. Right now, it looks like my laptop was forgotten and then manhandled in the 2 months it was out of my care. This is absolutely ridiculous. Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I was finally able to reach someone regarding the issue I had with my Laptop, It took months to get in touch with the correct departmentThere is no simple way to file a warranty claim and now due to these delays my laptop is now out of warrantyFurthermore, the repair facility replaced my solid state hybrid hard drive (which is TB sized hard drive) with a GB hard driveThe representative stated that the mother board specs called for a GB hard drive, I find this to be a flat out lie because I bought this laptop BRAND NEW in the box with a TB hard driveI think they were out of the hard drive that was in my laptop and called and fed me a load of BS so they wouldn't have to order the correct sized hard drive and install itThis is the worst customer service I have ever receivedI assume they are going to do nothing about it so I have decided to also file a complaint with the [redacted] as well as [redacted] so I can notify other potential Toshiba Customers of my personal experience with them Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.From: [redacted] [redacted] Date: Thu, May 1, at 9:PMSubject: Re: You have a new message from the Revdex.comTo: [redacted] I AM NOT SATISFACTION WITH TOSHIBA DECISION MAKING .BUT LET TOSHIBA TO SENT ME A FREE BOX WITH PRE-PAID SHIPPING TO FIX THE LAPTOP
A TAIS representative was in contact with our customer on 01/24/TAIS has apologized for any inconvenience and informed the customer that their warranty expired on 01/09/Per the Standard Limited Warranty it states, “Toshiba America Information Systems, Inc(“Toshiba”) warrants that the Toshiba branded product you purchased for your end use (“Product”) is free from defects in materials and workmanship under use during the Limited Warranty Period.” Also, “How Long Does This Warranty Last? One (1) year after the date of your purchase (“Limited Warranty Period”).” Seeing as the customer has exceeded the warranty period they are now responsible for any repairs and or technical assistanceBeing as the replacement battery was purchased (01/21/2013) after the warranty had expired on (01/09/2013), the Toshiba product did fulfill the one year Standard Limited Warranty At this time we consider this matter closed