Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Yes, the 3rd person I talked I did tell I had no more time, as my child was waking up and I only had minutes However prior to that person I spoke to two different technicians who walked me through various troubleshooting tips I spent more than an hour total on the phone, with no help to my problem The issue was each person had me doing the same thingMy brother who does computer repairs has told me that there is nothing that can be done for the USB ports over the phone, they need to be replaced I was trying to find out how to send my computer in under warranty, and everyone wanted to just simply walk me through things that will not help It needs to be repaired Regards, [redacted]
A Toshiba America Information System (TAIS) representative has reviewed our customer complaintAfter doing a research our customer has advised that the recovery media that she received was only mislabeled and even if we process a manual order for that recovery media it will be the sameTAIS has advised our customer that the refund will be processed from the original order that she placed and since the warranty of the computer already expired our customer can go to any authorized service provider to check the unit and to have it diagnosed what would be the main issueAt this time we consider this matter closed
A Toshiba America Information Systems (TAIS) represetative has reviewed our customer's complaintAfter doing a research the service order number did not recognized by our system and based on the response that our customer provided, the unit is with best buy repair facility not in ToshibaTAIS doesn't have access with the repair of the computer since it was sent to best buy repair facilityOur customer may contact best buy for more information regarding the status of their unit
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I have not received any calls or voicemails from this company They claim to have tried to contact me in September but did not respond to the fact that I contacted them on October at the number provided in their response They keep transferring me to others and say that they will call me within one to two days I waited five days and there still had not been a returned call to me regarding this claim so I rejected their response I use only a cell phone and it is with me at all times and I am not in an area where there is no service I just want this issue resolved This has been over four months ongoing and it needs to be resolved Regards, [redacted]
A Toshiba America Information System (TAIS) representative has been contacted our customerUnfortunately, our customer was not available and he preferred to contact him via emailHowever TAIS would like to inform our customer that after doing a research we need to perform or process a basic troubleshooting over the phone so we can diagnose what is the main issue why his computer screen/display is completely pixelatedTAIS would like to know what would be the best time and date that we can do that processIf the customer has any questions or concern they may contact us at ###-###-####, at this time we consider this matter closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I would like toshiba to provide me with items a written diagnosis explaining how they diagnosed the issue with my computer a detailed report on what measures toshiba had taken to repair my computer Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below As per your response, I am attaching the following documentation to you to support my complaint for your information and review: Letter to Toshiba dated December 11, Letter to Toshiba dated January 22, Email Communication from Tos1hba Repair Services dated October 27, 2014, December 2, and January 12, Shipping Confirmation/Receipt of Computer from Tiger Direct dated May 14, Please be advised that it is now well over months and the Toshiba Repair Center still cannot find the parts to repair their computer Dealing with Toshiba has been nothing less then a nightmare They do not respond to letters and they continue not to accept any responsibility for their products I believe my letters outline my frustration with this companyI would greatly appreciate any help you could offer in this matter If you need any additional information, I would be more tan happy to oblige Regards, [redacted]
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research, our customer called us last 05/08/he spoke to our technical support representative and our customer said that the TV media guide is not working however the phone support warranty of the customer is expired so that’s why he was asked to pay for that even though he’s still have a 1year standard limited warranty because the phone support is only valid for 90days upon purchasedBut for the inconvenience our customer has experienced TAIS would like to offer a free support over the phone and our customer will be assist of our technical support specialist to diagnose what would be the issue and he only need to provide is the best time that we can contact him so it can be fixed as much as possibleIf the customer has any questions or concern they may contact us at 949-461-At this time we consider this matter closed
This response does NOTHING the change TAIS's Warranty Procedures The thought of a Warranty here in the United States of American is to repair/replace a given Product while under Warranty with NO COST TO THE CONSUMER TAIS for months required me to pay a $Fee for shipping expenses in order for TAIS to repair my Laptop that was less then months old Furthermore, the Laptop NEVER performed to my expectation from the date of Purchase 1/2/ I have literally spent over hours on the Telephone over a day period due to the fact that NONE OF THE TECHNICAL SUPPORT Personnel that answered the telephones at TAIS could FLUENTLY speak English In my opinion, TAIS should not be allowed to do Business here in the United States of America Their Warranty procedures are ridiculous!!! This is absolutely HORRENDOUS!!!! I gave [redacted] more opportunity to have their Laptop back as I felt it was only right that [redacted] had the Unit in their possession since Visa had guaranteed I would receive a FULL Credit for the Purchase price I had paid due to TAIS's lack of Customer Service Skills!!! [redacted] ***, after months of frustration of TRYING to deal with Individuals who could not speak English, Credited me my Purchase price of the Laptop THANK GOD
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This does not satisfy me They originally sold me a defective product and are not standing behind it Regards, [redacted]
A TAIS representative was in contact with the customer on 03/10/TAIS has apologized for any inconvenience and has again offered to provide a warranty repairThe customer has declined the offerThe customer has sent the unit to the corporate office and this unit is now considered an abandoned unitTAIS explained to the customer it was his decision to send the unit to the corporate office and it is now considered an abandoned unitTAIS offered to try to locate the unit and set the unit up for a repair with the customer declining At this time we consider this matter closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.as of today12/06/Toshiba has not returned but one call and I do not trust them to keep their word so I will be calling their corporate office everyday until they give me a solutionthanks for your help Revdex.com of San Diego and the case is not closed Regards, [redacted]
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research TAIS has informed our customer that physical and accidental damage is not covered under the Standard Limited Warranty of the computerOur customer may contact Toshiba Repair Services at ###-###-#### or may visit their website at www.toshibarepairservices.com to setup a repair or they can go to any local Authorized Service Providers (ASPs) affiliated to ToshibaAt this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has been in contact with our customerTAIS has apologized for the inconvenience our customer has experiencedTAIS has informed our customer about the shipping and handling fee in accordance to the Standard Limited Warranty in order to receive warranty repair and for the inconvenience, TAIS will be refunding the $for the second shipping fee that our customer paid for
A Toshiba America Information Systems (TAIS) representative has reviewed the customer’s complaintAfter doing a research TAIS found out that this complaint was already forwarded to our order desk department and our customer was already contacted of one of our representative in order desk and discuss about the replacement of their computer, at this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research our customer has been contacted by one of our corporate representatives and was advised that the computer needs to send to our depot repair facility for further diagnosisOur customer agreed and accepted that offerOur customer will receive an email notification to complete the repair orderAt this time we consider this matter closed
A TAIS representative was in contact with the customer on 02/27/TAIS has apologized for any inconvenience and has provided to the customer a rework for the unit in accordance with the warrantyThe customer has received the courtesy box via Fed Ex tracking number [redacted] Currently the unit has been assigned to a technician and is in repairs For a complete refund the customer would need to contact Toshiba Direct (the reseller) to determine if the unit is within the return policy time frameAny extended warranty would need to be purchased by contacting the warranty dept at [redacted] At this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has been in contact with our customerTAIS has apologized for the inconvenience our customer has experienceTAIS has advised our customer that TAIS received her computer last Tues 6/3/1:03pm under FEDEX tracking number [redacted] , TAIS has informed our customer that the computer still evaluating and under physical inspection and that would takes 7-business days upon receiving the computer, TAIS has advised our customer once the evaluation is done she will receive a call to let her know what is the resolution or outcome of the processCustomer understands and agreed with thatIf our customer has any questions or concern they may contact us directly at 949-461-At this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research TAIS found out that our customer’s computer sent to our deport repair facility last Septof and the Hard Drive has been replaced under the standard limited warranty of the unitThe unit was shipped back to our customer under FedEx tracking number [redacted] and was delivered Fri 10/10/12:17pmAfter the repair was done Toshiba didn’t receive any update from our customer regarding to status of the computerThe warranty of the computer already expired last 01/30/2015, since the unit was out of the standard limited warranty our customer can go to any authorized service provider or they can contact Toshiba Repair Services at ###-###-####At this time we consider this matter closed
Revdex.com: This matter has been resolved by Toshiba: complaint ID [redacted] Thank you! [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Yes, the 3rd person I talked I did tell I had no more time, as my child was waking up and I only had minutes However prior to that person I spoke to two different technicians who walked me through various troubleshooting tips I spent more than an hour total on the phone, with no help to my problem The issue was each person had me doing the same thingMy brother who does computer repairs has told me that there is nothing that can be done for the USB ports over the phone, they need to be replaced I was trying to find out how to send my computer in under warranty, and everyone wanted to just simply walk me through things that will not help It needs to be repaired Regards, [redacted]
A Toshiba America Information System (TAIS) representative has reviewed our customer complaintAfter doing a research our customer has advised that the recovery media that she received was only mislabeled and even if we process a manual order for that recovery media it will be the sameTAIS has advised our customer that the refund will be processed from the original order that she placed and since the warranty of the computer already expired our customer can go to any authorized service provider to check the unit and to have it diagnosed what would be the main issueAt this time we consider this matter closed
A Toshiba America Information Systems (TAIS) represetative has reviewed our customer's complaintAfter doing a research the service order number did not recognized by our system and based on the response that our customer provided, the unit is with best buy repair facility not in ToshibaTAIS doesn't have access with the repair of the computer since it was sent to best buy repair facilityOur customer may contact best buy for more information regarding the status of their unit
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I have not received any calls or voicemails from this company They claim to have tried to contact me in September but did not respond to the fact that I contacted them on October at the number provided in their response They keep transferring me to others and say that they will call me within one to two days I waited five days and there still had not been a returned call to me regarding this claim so I rejected their response I use only a cell phone and it is with me at all times and I am not in an area where there is no service I just want this issue resolved This has been over four months ongoing and it needs to be resolved Regards, [redacted]
A Toshiba America Information System (TAIS) representative has been contacted our customerUnfortunately, our customer was not available and he preferred to contact him via emailHowever TAIS would like to inform our customer that after doing a research we need to perform or process a basic troubleshooting over the phone so we can diagnose what is the main issue why his computer screen/display is completely pixelatedTAIS would like to know what would be the best time and date that we can do that processIf the customer has any questions or concern they may contact us at ###-###-####, at this time we consider this matter closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I would like toshiba to provide me with items a written diagnosis explaining how they diagnosed the issue with my computer a detailed report on what measures toshiba had taken to repair my computer Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below As per your response, I am attaching the following documentation to you to support my complaint for your information and review: Letter to Toshiba dated December 11, Letter to Toshiba dated January 22, Email Communication from Tos1hba Repair Services dated October 27, 2014, December 2, and January 12, Shipping Confirmation/Receipt of Computer from Tiger Direct dated May 14, Please be advised that it is now well over months and the Toshiba Repair Center still cannot find the parts to repair their computer Dealing with Toshiba has been nothing less then a nightmare They do not respond to letters and they continue not to accept any responsibility for their products I believe my letters outline my frustration with this companyI would greatly appreciate any help you could offer in this matter If you need any additional information, I would be more tan happy to oblige Regards, [redacted]
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research, our customer called us last 05/08/he spoke to our technical support representative and our customer said that the TV media guide is not working however the phone support warranty of the customer is expired so that’s why he was asked to pay for that even though he’s still have a 1year standard limited warranty because the phone support is only valid for 90days upon purchasedBut for the inconvenience our customer has experienced TAIS would like to offer a free support over the phone and our customer will be assist of our technical support specialist to diagnose what would be the issue and he only need to provide is the best time that we can contact him so it can be fixed as much as possibleIf the customer has any questions or concern they may contact us at 949-461-At this time we consider this matter closed
This response does NOTHING the change TAIS's Warranty Procedures The thought of a Warranty here in the United States of American is to repair/replace a given Product while under Warranty with NO COST TO THE CONSUMER TAIS for months required me to pay a $Fee for shipping expenses in order for TAIS to repair my Laptop that was less then months old Furthermore, the Laptop NEVER performed to my expectation from the date of Purchase 1/2/ I have literally spent over hours on the Telephone over a day period due to the fact that NONE OF THE TECHNICAL SUPPORT Personnel that answered the telephones at TAIS could FLUENTLY speak English In my opinion, TAIS should not be allowed to do Business here in the United States of America Their Warranty procedures are ridiculous!!! This is absolutely HORRENDOUS!!!! I gave [redacted] more opportunity to have their Laptop back as I felt it was only right that [redacted] had the Unit in their possession since Visa had guaranteed I would receive a FULL Credit for the Purchase price I had paid due to TAIS's lack of Customer Service Skills!!! [redacted] ***, after months of frustration of TRYING to deal with Individuals who could not speak English, Credited me my Purchase price of the Laptop THANK GOD
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This does not satisfy me They originally sold me a defective product and are not standing behind it Regards, [redacted]
A TAIS representative was in contact with the customer on 03/10/TAIS has apologized for any inconvenience and has again offered to provide a warranty repairThe customer has declined the offerThe customer has sent the unit to the corporate office and this unit is now considered an abandoned unitTAIS explained to the customer it was his decision to send the unit to the corporate office and it is now considered an abandoned unitTAIS offered to try to locate the unit and set the unit up for a repair with the customer declining At this time we consider this matter closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.as of today12/06/Toshiba has not returned but one call and I do not trust them to keep their word so I will be calling their corporate office everyday until they give me a solutionthanks for your help Revdex.com of San Diego and the case is not closed Regards, [redacted]
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research TAIS has informed our customer that physical and accidental damage is not covered under the Standard Limited Warranty of the computerOur customer may contact Toshiba Repair Services at ###-###-#### or may visit their website at www.toshibarepairservices.com to setup a repair or they can go to any local Authorized Service Providers (ASPs) affiliated to ToshibaAt this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has been in contact with our customerTAIS has apologized for the inconvenience our customer has experiencedTAIS has informed our customer about the shipping and handling fee in accordance to the Standard Limited Warranty in order to receive warranty repair and for the inconvenience, TAIS will be refunding the $for the second shipping fee that our customer paid for
A Toshiba America Information Systems (TAIS) representative has reviewed the customer’s complaintAfter doing a research TAIS found out that this complaint was already forwarded to our order desk department and our customer was already contacted of one of our representative in order desk and discuss about the replacement of their computer, at this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research our customer has been contacted by one of our corporate representatives and was advised that the computer needs to send to our depot repair facility for further diagnosisOur customer agreed and accepted that offerOur customer will receive an email notification to complete the repair orderAt this time we consider this matter closed
A TAIS representative was in contact with the customer on 02/27/TAIS has apologized for any inconvenience and has provided to the customer a rework for the unit in accordance with the warrantyThe customer has received the courtesy box via Fed Ex tracking number [redacted] Currently the unit has been assigned to a technician and is in repairs For a complete refund the customer would need to contact Toshiba Direct (the reseller) to determine if the unit is within the return policy time frameAny extended warranty would need to be purchased by contacting the warranty dept at [redacted] At this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has been in contact with our customerTAIS has apologized for the inconvenience our customer has experienceTAIS has advised our customer that TAIS received her computer last Tues 6/3/1:03pm under FEDEX tracking number [redacted] , TAIS has informed our customer that the computer still evaluating and under physical inspection and that would takes 7-business days upon receiving the computer, TAIS has advised our customer once the evaluation is done she will receive a call to let her know what is the resolution or outcome of the processCustomer understands and agreed with thatIf our customer has any questions or concern they may contact us directly at 949-461-At this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research TAIS found out that our customer’s computer sent to our deport repair facility last Septof and the Hard Drive has been replaced under the standard limited warranty of the unitThe unit was shipped back to our customer under FedEx tracking number [redacted] and was delivered Fri 10/10/12:17pmAfter the repair was done Toshiba didn’t receive any update from our customer regarding to status of the computerThe warranty of the computer already expired last 01/30/2015, since the unit was out of the standard limited warranty our customer can go to any authorized service provider or they can contact Toshiba Repair Services at ###-###-####At this time we consider this matter closed