Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Regards,* [redacted]
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research TAIS found out that our customer was able to speak with one of our representative from technical and software support departmentOur customer was informed that the problem of the computer was a 3rd party Software issue which is not cover by the Standard Limited Warranty (SLW) of the unitOur customer was referred to Toshiba Repair Services for the supportIn accordance to the SLW of the unit; (Software support, fixes or replacementSoftware, if any, distributed with the Product under the Toshiba brand name is licensed to you and subject to the end-user license agreement presented to you during Product boand available at laptops.toshiba.com/eulaUnless otherwise stated in writing, non-Toshiba software is provided on an “as is” basis by ToshibaHowever, non-Toshiba manufacturers, suppliers or publishers may offer their own warranties)If our customer has questions or concern they may contact at 888-933-or they can visit our website www.support.toshiba.comAt this time we consider this matter closed
A TAIS representative has been in contact with our customerThe first time the customer called into TAIS for assistance was 07/29/2013; a repair was set up the same dayPer our standard limited warranty it states the component(s) replaced have a day guarantee after the repair has been completedThe customer went ahead and completed the questionnaire for the service work order on 08/17/and shipped the unit into us on 08/17/The unit was tested with the hard drive and keyboard being replaced and passing all tests shipping back to the customer and received on 09/03/A work order was set up for the customer on 10/03/with no response from the customerThe last work order was set up on 11/17/with the repair being set up on the same dayThe motherboard was replaced and the unit was delivered back to the customer on 12/21/A rework for the unit would have needed to have been set up before 01/21/Being as the warranty expired in 08/and the last repair was in 12/the customer is responsibility for any technical assistance or any further repairsIt is stated in the Standard Limited Warranty, Toshiba is not responsible for any loss of software or personal informationAt this time we consider this matter closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Telling me nothing will be done definitely does not solve the issueThe problem still stands that I hold a defective piece of merchandiseAfter doing some research of my own, I now know that this is a common issue with Toshiba laptops, leading me to believe the company is using cheap parts in their products to make the most money off their customersThis is not the way to run a business; satisfying your customers needs, and providing a quality product, will in turn yield not only repeat business, but word of mouth advertisingAs of right now, the only thing I am telling people is to avoid Toshiba, a company that does not back up its own product, own up to to its own warranties, or care about customer satisfaction in the least I again request a solution on Toshiba's behalf; a second chance if you will, to comply with what should have been rightfully offered in the first placeI would like a refund, in full or in part, from having to waste my time on what should have been such a simple matter, and a new bracket, with the offer of installing it free of charge to me at a local repair shop, or one sent to me directly, and I will preform the repair myself, I am more than capable of that Thank-you in advance for your further consideration of this matter, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have tried on multiple occasions to get Toshiba to honor their warranty of my BDX - I have gone to their acclaim.toshiba.com website and they do not have a replacement available to me - They are willing to give me a credit of the amount I paid the retailer of the BDXI purchachsedMy purchase price was $But, the closest product to what I purchased cost $from Toshiba Direct - I would have to pay the difference The product I purchased cost $and does not workI feel that Toshiba should find me a suitable replacement to the BDX I purchasedI am not asking for a refund of money but that would also be an acceptable way to close this matter Attached is my proof of purchase; current cost of the BDX through the retailer I bought it from; printout from their Accliam website that shows no replacement is available; and, a printout from Toshiba.com that shows the only media box they have avaible is the BDXwhich they charge $for I am very reasonalbleBut, me paying additional money for a different produt does not seem like a reasonable offer from Toshiba Regards, [redacted]
TAIS has been in contact with Toshiba Direct and would like to inform the customer of the following: Toshiba Direct has processed two Return Authorizations for you 2/19/- [redacted] for the Toshiba [redacted] in the amount of $1, 3/18/- [redacted] , for the year On-site service for All-In-One with year standard warranty in the amount of $ When the All-in-One arrived and was processed under [redacted] our warehouse did not record receipt of the memory module that you state was in that same box We have gone back and had the warehouse double-check and inventory does not support the receipt of the memory module However, as a courtesy, I am going to process Return Authorization [redacted] a credit in the amount of $ You will see this credit post to your credit card in the next 2-business days This credit will provide you with credit for all the eligible products (software is not eligible for return) and should close this case AT this time we consider this matter closed
A TAIS representative was in contact with our customer on 02/11/TAIS has apologized for any inconvenience and informed the customer that their warranty expired on 10/11/2013; per the customer informing TAIS of the purchase date of 10/11/ Per the Standard Limited Warranty it states, “Toshiba America Information Systems, Inc(“Toshiba”) warrants that the Toshiba branded product you purchased for your end use (“Product”) is free from defects in materials and workmanship under use during the Limited Warranty Period.” Also, “How Long Does This Warranty Last? One (1) year after the date of your purchase (“Limited Warranty Period”).” The customer has not called with any repair requests during the one year Standard Limited WarrantySeeing as the customer has exceeded the warranty period they are now responsible for any repairs and or technical assistanceAt this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research our customer computer warranty runs out for about years so that TAIS are unable to authorize any repairOur customer can contact Toshiba Repair Services telephone number [redacted] to set up a repair for those computers which is out of warranty, and the issue was reported years after the unit was purchased, that is to long for TAIS to support or to provide the application for that issueAt this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research our customer spoke to one of our case managers and has offered to send back the unit to our depot repair facility for rework with free shipping and packaging of the unitUnfortunately, our customer has declined this offerOur customer has advised that the refund is not covered/part of the standard limited warranty of the computerAt this time we consider this matter closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I am outraged that a company as "reputable" as Toshiba has made me wait allllll this time only to state they have no record of my informationClearly their way of putting off the complaint, thinking people will get frustrated and abandon itHow would they have any record of my information?! You purchase a personal computer, you take what is installed in itYou don't research parts to find out who individual manufacturers are register with themIt's quite for that to happen once there is a problemAnd I have no doubt in my mind from the details supplied in my original complaint, that was abundantly clear to themIf not, they could have and should have asked questionsIt's a company's responsibility to do their due diligence to support the products they manufacture and certainly NOT make a consumer feel like THEY are in the wrong when said product(s) fail to perform as expectedI will not hesitate to seek legal action since their unnamed representative is empowered to make such poor business decisions on their behalf Regards, [redacted]
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research TAIS found out that our customer was able to spoke to one of our case manager representatives and was advised that we can send the unit to our Toshiba Engineers facility for them to check and physically diagnose the computerOur customer was informed that the refund is not the option and what we do is to support the computer in accordance to the Standard Limited Warranty (***) of the unitTAIS has provided a free box that our customer can use to send their unit to our engineer’s facilityAt this time we consider this matter closed
A Toshiba America Information System (TAIS) representative has reviewed our customer complaint After doing a research our customer has been contacted of one of our case manager/ leveltechnician supervisor performed troubleshootingAnd after the process the issue was resolve, at this time we consider this matter closed
Revdex.com:This is trueHowever, they have already repaired this laptop twiceTherefore I have no expectation another repair will fix the matterIn discussion with the representative they also said that if they cannot repair it this time they will replace itI want that noted, pleaseI would like the case closed once the problem is resolved, which it is not yet Regards, [redacted] ***
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research TAIS found out that our customer has been contacted by one of our Corporate Representative and his computer sent to our repair facility to have diagnose and fix the issueAt this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has been in contact with our customerTAIS has informed our customer that we have reviewed her complaint and apologized for the inconvenience, TAIS has advised our customer that we will go ahead and escalate her case over to our Order Desk Department to send her new ac-adapter specifically designed for her computer, our customer agreedIf the customer has any questions or concern they may contact us at [redacted] At this time we consider this matter closed
A Toshiba America Information System (TAIS) representative has reviewed our customer complaintAfter doing a research our customer was notified about the issue and the customer choose to cancel the order due to specifications and based on our Terms of Sales, we fulfilled our obligation(Section Paragraph 2) “Orders are not binding on TAIS unless accepted by TAISAcceptance of an order occurs when product shipsAcknowledgment of receipt of an order does not constitute acceptance of the order by TAISProduct ordered may become unavailable due to product or parts shortages, discontinuance of product, or other reasonsIn such event, TAIS will promptly notify Customer via email, if provided, or telephone.” At this time we consider this matter closed
A Toshiba America Information System (TAIS) representative has reviewed our customer complaintAfter doing a research TAIS received the customer’s unit on 07/28/in our repair facility with a Liquid Spilled, which is out of scope of the warranty (out of scope meaning it is not covered under the standard limited warranty)TAIS has informed our customer the cost of repair is now their responsibility, unfortunately our customer declined the quoted price for the cost of repair which is out of scope, and it means the computer will be send back unrepairedAt this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research our customer's warranty for their computer has already expired since 07/13/ As per the Standard Limited Warranty our customer has a year limited periodSeeing as the customer has exceeded the warranty period they are now responsible for any repairs and or technical assistanceAt this time we consider this matter closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowI still believe that Toshiba America Information Systems (TAIS) are ignoring the key points in my original complaint, and that their most recent response highlights thisI have been very clear in my position that I was not made aware of the lack of International Warranty Coverage prior to, or at the point of purchase, nor was I offered such an option at any point I will state again that I was never provided with any warranty information prior to purchase I have stated previously that I believe that TAIS failed in their federal obligations to provide me with the knowledge that my warranty lacked such coverage prior to purchase, as is covered by the FTC Pre-Sale Availability Rule (C.F.RPart 702), which would have allowed me to make an informed decisionThe fact that TAIS’s most recent response states, “The warranty entitlements are stated on that specific document once our customer unboxes the unit”, highlights this point, and I believe demonstrates from TAIS an omission that they have failed to make the consumer (in this case myself) aware of the coverage details prior to purchase Furthermore, TAIS’s statement “Our customers should be aware about their warranty coverage as a consumer’s obligation” is irrelevant, as TAIS have already admitted themselves earlier in their response that they failed to provide warranty information prior to purchaseThis in turn means that TAIS failed in their federal obligations by not informing me before purchase that their warranty did not provide international warranty coverageSecondly TAIS also therefore failed to allow me to compare warranty coverage with other similar products from other manufacturers, which may have provided the cover I expected, another manufacturer obligation that is expected under The Magnuson-Moss ActThirdly on this point, The Magnuson-Moss Act does not require any obligations on the consumer with regard to ensuring the warrantor (in this case TAIS) provides the consumer with the necessary information As such, TAIS’s statement is not correct, as TAIS have already failed in making aware the warranty coverage at the point when it mattered, prior to purchaseI have stated previously that I asked about the warranty at the time of purchase, and was not provided with the information that TAIS now rely on, that my warranty did not cover internationally I have also stated previously that I do not believe that TAIS intends to provide international warranty coverage at allDuring my phone conversations with TAIS their representatives attempted to pass blame onto me for failing to purchase international warranty coverage, something I continue to dispute as I was not made aware of this as an optionHowever, when looking at TAIS’s website (“ [redacted] ”), which they have provided in their response, their Extended Plan which offers ‘Extends your access to 24xexpert technical assistance from the Toshiba Global Support Centre’, then states in the warranty contract their it does not provide coverage outside the United StatesAs such I believe that their supposed international coverage option is deceptive and against federal law, the full argument for which I outlined previously in my letter to TAIS on 3rd June 2015, and which was attached in my previous rebuttal to TAIS Finally, TAIS continue to impose conditions on me, the consumer, with regards to ensuring a satisfactory outcome to this caseTAIS have already stated in my phone conversations with them that the faulty product is a model that can be repaired in the United Kingdom, yet they continue to impose conditions that I return it to the United States at great expense and inconvenience to myselfI believe that my current expectation of a full refund to be entirely reasonable, given TAIS's failure to take my case seriously, most notably by failing to respond until I made my complaint through the Revdex.comIn my original letter on 3rd June 2015, I outlined a number of expectations that I felt were entirely reasonableBy ignoring these suggestions I now have lost confidence in TAIS, and so believe that a full refund to be a satisactory outcomeI have been without a functioning computer since May 2015, and TAIS continue to delay and fail in their obligations to act within a reasonable timeframe Until TAIS acknowledge their failings under The Magnuson-Moss Act, as they have somewhat in their most recent response, then I will continue to be dissatisfied by their stance that I must burden unreasonable duties to secure remedy to my dispute I refuse to accept the case to be closed until such grievences are rectified by TAIS Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Can you please explain how your (Toshiba) failing to include options I paid for is a warranty issue? Also as I have said before this issue was brought to your attention weeks prior to the "Year Warranty" period expiredSo according to your own statement this issue should be covered under warranty yet you still refuse to do anything about itAll I am asking for is you to provide me what I paid for, which is NOT a warranty issue, that is a Customer Service/Order Fulfillment Issue I would appreciate an actual response form a human being and not a pretyped "canned" response This my last effort to get satisfactory resolution before making this an issue for Small Claims Court to decide Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Regards,* [redacted]
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research TAIS found out that our customer was able to speak with one of our representative from technical and software support departmentOur customer was informed that the problem of the computer was a 3rd party Software issue which is not cover by the Standard Limited Warranty (SLW) of the unitOur customer was referred to Toshiba Repair Services for the supportIn accordance to the SLW of the unit; (Software support, fixes or replacementSoftware, if any, distributed with the Product under the Toshiba brand name is licensed to you and subject to the end-user license agreement presented to you during Product boand available at laptops.toshiba.com/eulaUnless otherwise stated in writing, non-Toshiba software is provided on an “as is” basis by ToshibaHowever, non-Toshiba manufacturers, suppliers or publishers may offer their own warranties)If our customer has questions or concern they may contact at 888-933-or they can visit our website www.support.toshiba.comAt this time we consider this matter closed
A TAIS representative has been in contact with our customerThe first time the customer called into TAIS for assistance was 07/29/2013; a repair was set up the same dayPer our standard limited warranty it states the component(s) replaced have a day guarantee after the repair has been completedThe customer went ahead and completed the questionnaire for the service work order on 08/17/and shipped the unit into us on 08/17/The unit was tested with the hard drive and keyboard being replaced and passing all tests shipping back to the customer and received on 09/03/A work order was set up for the customer on 10/03/with no response from the customerThe last work order was set up on 11/17/with the repair being set up on the same dayThe motherboard was replaced and the unit was delivered back to the customer on 12/21/A rework for the unit would have needed to have been set up before 01/21/Being as the warranty expired in 08/and the last repair was in 12/the customer is responsibility for any technical assistance or any further repairsIt is stated in the Standard Limited Warranty, Toshiba is not responsible for any loss of software or personal informationAt this time we consider this matter closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Telling me nothing will be done definitely does not solve the issueThe problem still stands that I hold a defective piece of merchandiseAfter doing some research of my own, I now know that this is a common issue with Toshiba laptops, leading me to believe the company is using cheap parts in their products to make the most money off their customersThis is not the way to run a business; satisfying your customers needs, and providing a quality product, will in turn yield not only repeat business, but word of mouth advertisingAs of right now, the only thing I am telling people is to avoid Toshiba, a company that does not back up its own product, own up to to its own warranties, or care about customer satisfaction in the least I again request a solution on Toshiba's behalf; a second chance if you will, to comply with what should have been rightfully offered in the first placeI would like a refund, in full or in part, from having to waste my time on what should have been such a simple matter, and a new bracket, with the offer of installing it free of charge to me at a local repair shop, or one sent to me directly, and I will preform the repair myself, I am more than capable of that Thank-you in advance for your further consideration of this matter, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have tried on multiple occasions to get Toshiba to honor their warranty of my BDX - I have gone to their acclaim.toshiba.com website and they do not have a replacement available to me - They are willing to give me a credit of the amount I paid the retailer of the BDXI purchachsedMy purchase price was $But, the closest product to what I purchased cost $from Toshiba Direct - I would have to pay the difference The product I purchased cost $and does not workI feel that Toshiba should find me a suitable replacement to the BDX I purchasedI am not asking for a refund of money but that would also be an acceptable way to close this matter Attached is my proof of purchase; current cost of the BDX through the retailer I bought it from; printout from their Accliam website that shows no replacement is available; and, a printout from Toshiba.com that shows the only media box they have avaible is the BDXwhich they charge $for I am very reasonalbleBut, me paying additional money for a different produt does not seem like a reasonable offer from Toshiba Regards, [redacted]
TAIS has been in contact with Toshiba Direct and would like to inform the customer of the following: Toshiba Direct has processed two Return Authorizations for you 2/19/- [redacted] for the Toshiba [redacted] in the amount of $1, 3/18/- [redacted] , for the year On-site service for All-In-One with year standard warranty in the amount of $ When the All-in-One arrived and was processed under [redacted] our warehouse did not record receipt of the memory module that you state was in that same box We have gone back and had the warehouse double-check and inventory does not support the receipt of the memory module However, as a courtesy, I am going to process Return Authorization [redacted] a credit in the amount of $ You will see this credit post to your credit card in the next 2-business days This credit will provide you with credit for all the eligible products (software is not eligible for return) and should close this case AT this time we consider this matter closed
A TAIS representative was in contact with our customer on 02/11/TAIS has apologized for any inconvenience and informed the customer that their warranty expired on 10/11/2013; per the customer informing TAIS of the purchase date of 10/11/ Per the Standard Limited Warranty it states, “Toshiba America Information Systems, Inc(“Toshiba”) warrants that the Toshiba branded product you purchased for your end use (“Product”) is free from defects in materials and workmanship under use during the Limited Warranty Period.” Also, “How Long Does This Warranty Last? One (1) year after the date of your purchase (“Limited Warranty Period”).” The customer has not called with any repair requests during the one year Standard Limited WarrantySeeing as the customer has exceeded the warranty period they are now responsible for any repairs and or technical assistanceAt this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research our customer computer warranty runs out for about years so that TAIS are unable to authorize any repairOur customer can contact Toshiba Repair Services telephone number [redacted] to set up a repair for those computers which is out of warranty, and the issue was reported years after the unit was purchased, that is to long for TAIS to support or to provide the application for that issueAt this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research our customer spoke to one of our case managers and has offered to send back the unit to our depot repair facility for rework with free shipping and packaging of the unitUnfortunately, our customer has declined this offerOur customer has advised that the refund is not covered/part of the standard limited warranty of the computerAt this time we consider this matter closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I am outraged that a company as "reputable" as Toshiba has made me wait allllll this time only to state they have no record of my informationClearly their way of putting off the complaint, thinking people will get frustrated and abandon itHow would they have any record of my information?! You purchase a personal computer, you take what is installed in itYou don't research parts to find out who individual manufacturers are register with themIt's quite for that to happen once there is a problemAnd I have no doubt in my mind from the details supplied in my original complaint, that was abundantly clear to themIf not, they could have and should have asked questionsIt's a company's responsibility to do their due diligence to support the products they manufacture and certainly NOT make a consumer feel like THEY are in the wrong when said product(s) fail to perform as expectedI will not hesitate to seek legal action since their unnamed representative is empowered to make such poor business decisions on their behalf Regards, [redacted]
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research TAIS found out that our customer was able to spoke to one of our case manager representatives and was advised that we can send the unit to our Toshiba Engineers facility for them to check and physically diagnose the computerOur customer was informed that the refund is not the option and what we do is to support the computer in accordance to the Standard Limited Warranty (***) of the unitTAIS has provided a free box that our customer can use to send their unit to our engineer’s facilityAt this time we consider this matter closed
A Toshiba America Information System (TAIS) representative has reviewed our customer complaint After doing a research our customer has been contacted of one of our case manager/ leveltechnician supervisor performed troubleshootingAnd after the process the issue was resolve, at this time we consider this matter closed
Revdex.com:This is trueHowever, they have already repaired this laptop twiceTherefore I have no expectation another repair will fix the matterIn discussion with the representative they also said that if they cannot repair it this time they will replace itI want that noted, pleaseI would like the case closed once the problem is resolved, which it is not yet Regards, [redacted] ***
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research TAIS found out that our customer has been contacted by one of our Corporate Representative and his computer sent to our repair facility to have diagnose and fix the issueAt this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has been in contact with our customerTAIS has informed our customer that we have reviewed her complaint and apologized for the inconvenience, TAIS has advised our customer that we will go ahead and escalate her case over to our Order Desk Department to send her new ac-adapter specifically designed for her computer, our customer agreedIf the customer has any questions or concern they may contact us at [redacted] At this time we consider this matter closed
A Toshiba America Information System (TAIS) representative has reviewed our customer complaintAfter doing a research our customer was notified about the issue and the customer choose to cancel the order due to specifications and based on our Terms of Sales, we fulfilled our obligation(Section Paragraph 2) “Orders are not binding on TAIS unless accepted by TAISAcceptance of an order occurs when product shipsAcknowledgment of receipt of an order does not constitute acceptance of the order by TAISProduct ordered may become unavailable due to product or parts shortages, discontinuance of product, or other reasonsIn such event, TAIS will promptly notify Customer via email, if provided, or telephone.” At this time we consider this matter closed
A Toshiba America Information System (TAIS) representative has reviewed our customer complaintAfter doing a research TAIS received the customer’s unit on 07/28/in our repair facility with a Liquid Spilled, which is out of scope of the warranty (out of scope meaning it is not covered under the standard limited warranty)TAIS has informed our customer the cost of repair is now their responsibility, unfortunately our customer declined the quoted price for the cost of repair which is out of scope, and it means the computer will be send back unrepairedAt this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research our customer's warranty for their computer has already expired since 07/13/ As per the Standard Limited Warranty our customer has a year limited periodSeeing as the customer has exceeded the warranty period they are now responsible for any repairs and or technical assistanceAt this time we consider this matter closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowI still believe that Toshiba America Information Systems (TAIS) are ignoring the key points in my original complaint, and that their most recent response highlights thisI have been very clear in my position that I was not made aware of the lack of International Warranty Coverage prior to, or at the point of purchase, nor was I offered such an option at any point I will state again that I was never provided with any warranty information prior to purchase I have stated previously that I believe that TAIS failed in their federal obligations to provide me with the knowledge that my warranty lacked such coverage prior to purchase, as is covered by the FTC Pre-Sale Availability Rule (C.F.RPart 702), which would have allowed me to make an informed decisionThe fact that TAIS’s most recent response states, “The warranty entitlements are stated on that specific document once our customer unboxes the unit”, highlights this point, and I believe demonstrates from TAIS an omission that they have failed to make the consumer (in this case myself) aware of the coverage details prior to purchase Furthermore, TAIS’s statement “Our customers should be aware about their warranty coverage as a consumer’s obligation” is irrelevant, as TAIS have already admitted themselves earlier in their response that they failed to provide warranty information prior to purchaseThis in turn means that TAIS failed in their federal obligations by not informing me before purchase that their warranty did not provide international warranty coverageSecondly TAIS also therefore failed to allow me to compare warranty coverage with other similar products from other manufacturers, which may have provided the cover I expected, another manufacturer obligation that is expected under The Magnuson-Moss ActThirdly on this point, The Magnuson-Moss Act does not require any obligations on the consumer with regard to ensuring the warrantor (in this case TAIS) provides the consumer with the necessary information As such, TAIS’s statement is not correct, as TAIS have already failed in making aware the warranty coverage at the point when it mattered, prior to purchaseI have stated previously that I asked about the warranty at the time of purchase, and was not provided with the information that TAIS now rely on, that my warranty did not cover internationally I have also stated previously that I do not believe that TAIS intends to provide international warranty coverage at allDuring my phone conversations with TAIS their representatives attempted to pass blame onto me for failing to purchase international warranty coverage, something I continue to dispute as I was not made aware of this as an optionHowever, when looking at TAIS’s website (“ [redacted] ”), which they have provided in their response, their Extended Plan which offers ‘Extends your access to 24xexpert technical assistance from the Toshiba Global Support Centre’, then states in the warranty contract their it does not provide coverage outside the United StatesAs such I believe that their supposed international coverage option is deceptive and against federal law, the full argument for which I outlined previously in my letter to TAIS on 3rd June 2015, and which was attached in my previous rebuttal to TAIS Finally, TAIS continue to impose conditions on me, the consumer, with regards to ensuring a satisfactory outcome to this caseTAIS have already stated in my phone conversations with them that the faulty product is a model that can be repaired in the United Kingdom, yet they continue to impose conditions that I return it to the United States at great expense and inconvenience to myselfI believe that my current expectation of a full refund to be entirely reasonable, given TAIS's failure to take my case seriously, most notably by failing to respond until I made my complaint through the Revdex.comIn my original letter on 3rd June 2015, I outlined a number of expectations that I felt were entirely reasonableBy ignoring these suggestions I now have lost confidence in TAIS, and so believe that a full refund to be a satisactory outcomeI have been without a functioning computer since May 2015, and TAIS continue to delay and fail in their obligations to act within a reasonable timeframe Until TAIS acknowledge their failings under The Magnuson-Moss Act, as they have somewhat in their most recent response, then I will continue to be dissatisfied by their stance that I must burden unreasonable duties to secure remedy to my dispute I refuse to accept the case to be closed until such grievences are rectified by TAIS Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Can you please explain how your (Toshiba) failing to include options I paid for is a warranty issue? Also as I have said before this issue was brought to your attention weeks prior to the "Year Warranty" period expiredSo according to your own statement this issue should be covered under warranty yet you still refuse to do anything about itAll I am asking for is you to provide me what I paid for, which is NOT a warranty issue, that is a Customer Service/Order Fulfillment Issue I would appreciate an actual response form a human being and not a pretyped "canned" response This my last effort to get satisfactory resolution before making this an issue for Small Claims Court to decide Regards, [redacted] ***