Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below More rhetoric from Toshiba? Yes the representative told me there were no guarantees for the service, my issue is they hardly provided any service I declined recovery assistance because I could not get a hold of a representative and THE REP NEVER RETURNED MY CALL! So when it came down to it....no return calls, extremely long hold times, being disconnected, etc I just had to give up and ask for a refund Then the time period expired How convenient is that? More sneakiness on the part of Toshiba Lets see, they get people to pay for customer service and put a time frame on that, then they make themselves unavailable or make it very inconvenient for the customer to follow up, then time runs out What a scam! Why do the reps tell you they will return your call, like this [redacted] did, and never call back? That is crappy customer service They can simply look at their phone records and multiple emails to see how often I called and tried to contact them, how long I was on hold, and how often I just gave up and hung up Of course Toshiba won't admit that their customer service sucks because they would have to admit wrong doing and have to pay me a mere $70, which would really make a difference in their overall earnings Yes at this time the matter is closed Please take note of this Revdex.com, someday someone will investigate this legality of this practice Regards, [redacted]
Per Toshiba Direct:;The customer purchased a lamp from Toshiba Direct on order # [redacted] back in JanuaryThe customer contacted Toshiba Direct and being as he is outside of the return period, but within the warranty period, the customer was transferred to AcclaimIf the customer has any questions concerning this issue, they would want to contact Acclaim via email at www.acclaim.toshiba.com or by phone at ###-###-####At this time we consider this matter closed
A TAIS representative was in contact with our customer on 02/13/TAIS has apologized for any inconvenience and has offered to provide a service work order with our VIP service for diagnostics and repair in accordance to the warrantyThe customer has accepted the repair Currently we are waiting for the customer to receive her unit from the Microsoft conciergeAt this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research our customer’s return was processed and a credit was issued to our customer’s credit card last 8/17/under invoice number [redacted] Our customer may check with their credit card company on how quickly they post creditsAt this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research TAIS found out that our customer was able to speak to one of our case manager representativesThe representative processed resending another recovery media to our customer under *** tracking number [redacted] and the unit was delivered to our customer location Feb17, 10:AM MTAt this time we consider this matter closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I would accept this - however, as of today, May 15th I HAVE STILL NOT RECEIVED THE ADAPTOR FROM TOSHIBATHIS MATTER IS NOT CLOSED!!!!] Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowI understand that Toshiba considers the matter solved after the second repair facility sorted my computer into working orderHowever, there is still the matter of the monies charged by the original repair facility for a repair that was not doneThey did not repair the device - as is evident by the need for the second repair facility - and as such should never have charged me to do soAny damage they found inside the device was done by the facilityThey have gone the step of having the computer repaired, however they still need to reverse the charge Regards, [redacted] ***
A Toshiba America Information System (TAIS) representative has reviewed our customer complaintAfter doing a research TAIS found out that our customer did not provide the proof of purchased that our warranty department requesting for them to be able to register the unit and proceed to the repairOur warranty department cannot rely on the sticker of the T.V because it shows the manufactured date was last NovAt this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research TAIS received our customer’s unit on 8/20/in our repair facility and determined that there is a Physical Damaged, which is out of scope of the warranty (out of scope meaning it is not covered under the standard limited warranty)TAIS has informed our customer the cost of the repair is now their responsibilityOur customer may contact Toshiba Repair Services at ###-###-#### or may visit their website at www.toshibarepairservices.com to setup a repair at their own cost or they may call the technical support department at [redacted] to locate a nearest Authorized Service Provider (ASP) on their locationAt this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has made multiple attempts to contact our customer by telephone on the following dates 03/12/2015, 03/16/2015; 03/17/however, our customer has not returned any of correspondence requestsIf the customer has any questions or concern they may contact us at ###-###-####At this time we consider this matter closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Dear Revdex.com: I can acknowledge that Toshiba temporarily repaired the laptop twice, but clearly a defective product such as my Toshiba unit cannot be satisfactorily restored for any significant length of timeThe repair dates noted by them are approximately correct, but they do NOT include my initial complaint within three weeks of purchase because of a defective keyboard which I reportedIndeed the tech person online suggested that I return the unit by mail and simply do without it until reviewed by ToshibaAs in the subsequent cases of alleged repairs I needed the use of the computer and delayed sending the laptop for repair but I also had no use of it for weeks on end beginning in late I even took the unit to a local computer repair store, that sought in-warranty payment if they would repair the unit, but they ( [redacted] in [redacted] **) were advised by Toshiba that it had to be repaired by their own center in Indiana, so more delays in having a functional laptop made by Toshiba In between repairs and difficulties with the Toshiba Satellite I purchased various software packages, including Microsoft Windows and Office and Norton 360, etc., all of which were lost each time the hard drive died and was allegedly repairedThis required reloading the programs, but Microsoft for example refused to let me download a fourth time, so within months of buying a new Toshiba laptop Satellite it has cost me the original purchase price, the loss of Hundreds of dollars of purchased software, many weeks of unavailability of the laptop, and significant loss of personal documents and photos, etc Please consider this complaint entirely active and it will be pursued as necessaryThe remarkable fact is also that I used the system only moderately, and it was the source of so much distress because of its defectsYour cooperation is appreciated [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.# [redacted] Complaint Type: Business Complaint I need to respond more thoroughly to the Rejection of the Complaint by Toshiba on 08/21/My husband called Toshiba Support and they told him it was REQUIRED that service was done over the phoneToshiba Support then took over my husbands laptop remotelyToshiba support then backthe external hard driveMy husband did NOT refuse to back it upToshiba backed it upToshiba thought it was a software problemMy husband did not think USB ports weren't working due to software problemHe told them he thought it was a hardware problemToshiba charged my husband $for the software service-reduced from $charge Toshiba wanted because my husband told Toshiba he did not think a software service was necessaryToshiba took over the laptop for seven hours and did not fix a thingThen Toshiba did a factory reset-meaning all information was wiped cleanThat is why it was backed-upSo the information and files could be put backBawas NEVER REFUSEDThen Toshiba charged $to have the laptop sent to them for examinationIt was sent to find out why the USB ports did not workInstead Toshiba told him he could have the hinges fixed for $My husband said he would pay $for the hinges, but the main problem was the USB portsWhen my husband called to authorize repair of the hinges, Toshiba then finally addressed the USB ports (the main issue)Toshiba told my husband he would need a new motherboard which would cost $Of course, since we have a two year warranty and the hardware a/k/a motherboard stopped working after less than a year, it should be coveredFurthermore, they want to charge $for a part when the laptop cost about $newMy husband still wanted the hinges fixed, but was told the laptop would have to returned to him and the sent back to Toshiba!? Toshiba generously sent back the unfixed, broken laptop back to my husband free of chargeWould like the Satellite Toshiba laptop replaced or at the very least repaired for freeAn apology for extremely poor customer service would also be nice Regards, [redacted]
A Toshiba America Information System (TAIS) representative has reviewed our customer complaintAfter doing a research TAIS received the customer’s unit on Monday 5/05/9:03am in our repair facility and when our technician diagnosed the computer they found out that is a physical damage, which is out of scope of the warranty (out of scope meaning it is not covered under the standard limited warranty)TAIS has informed our customer the cost of the repair is now their responsibility, at this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaintOur customer has spoken with one of our corporate representatives and our customer has been advised that the unit will be sent back to our customerBased on our records the computer has been repaired by our depot repair facility and was delivered last Thur 6/18/11:am under [redacted] tracking no [redacted] At this time we consider this matter closed
A TAIS representative was in contact with our customer on 01/24/TAIS has apologized for any inconvenience and informed the customer that their warranty expired on 01/09/Per the Standard Limited Warranty it states, “Toshiba America Information Systems, Inc(“Toshiba”) warrants that the Toshiba branded product you purchased for your end use (“Product”) is free from defects in materials and workmanship under use during the Limited Warranty Period.” Also, “How Long Does This Warranty Last? One (1) year after the date of your purchase (“Limited Warranty Period”).” Seeing as the customer has exceeded the warranty period they are now responsible for any repairs and or technical assistanceAt this time we consider this matter closed
The recovery disc doesn't even work and it has been recommended that I take this to the Federal Trade Commissions You are not even reading my messages Toshiba distributed the Portege mTablet with Windows Vista (I have the COA on the back) According to Microsoft licensing agreements they are supposed to provide a way to recover the operating system upon the sale of Windows.Toshiba has a way to order recovery discs online through their website; however, the recovery discs are for Windows XP (A downgrade from Vista) Regardless, I ordered the XP discs, and they do not work The recovery discs Toshiba sells for this model have trouble recognizing the hard drive because they were never created to support Sata drives The discs were never compatible with the hardware in the laptop since Windows XP does not natively support the Sata drive in this laptop upon install The recovery discs never functioned for anyone that bought them and were a scam from the beginningToshiba knows this and has probably conned thousands of people out of their money There are multiple forums, complaints, people using external floppy drives to hack the files in, and people slipstream hacking Windows XP just to try to get it to work with this hardware I demanded a refund from five representatives at Toshiba Toshiba said all sales were final, and that a refund w! ould not be given I want a functioning product or my $back Toshiba is knowingly violating Windows licensing agreements, selling fraudulent software, and scamming people out of their money A few complaint forums for this product can be seen at: [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research TAIS found out that our customer has contacted by our corporate and discussed about the evaluation on the unit/systemAccording to our repair facility the damaged showed no sign at all of melting, fire and smoke after the diagnostic was doneOur corporate representative explained that there was a quoted price for the repair due to this damaged because it is out of scope of the warranty (out of scope meaning it is not covered under the standard limited warranty)At this time we consider this matter closed
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determines that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I do not accept the Toshiba America Systems, Inc response because I sent in the laptop to their Depot facility in [redacted] to have it repaired on March 24, The laptop repairs were not done correctly The laptop came back in worse condition than I originally sent it in forI have stated to Toshiba representatives that I needed it back in a timely fashion and that wasn't something they could offer This model Satellite S55t laptop apparently has a cooling system defect I have read other online complaints besides the Revdex.com where this is a known product defect and for it not be corrected properly is disappointingIt apprears that if the depot can't fix the repairs Toshiba will have you send it to their "VIP" facility and they can supposedly fix itI have reviewed countless of Revdex.com complaints from consumers and their issues with Toshiba productsIn the last months there have been hundreds of complaints with products, service and warranty issuersAs a consumer and my first time ever purchasing a Toshiba product I have never had to file a Revdex.com complaint Toshiba"s reply is stating that I refused to send in my laptop for repair is totally falseI sent my laptop in for repair on March 24, via [redacted] tracking # [redacted] I received it back from the Toshiba repair depot on April 10, with a Toshiba Product Repair-Customer Receipt stating the laptop was repaired to the original product specificationsI have attached a copy of the receipt stating soI tried attaching a video of the laptop and its failure to function properly, unfortunately it will not send with this message for some reasonToshiba knows that these are common issues with these laptopsAfter extensive research I found similar customer related issuesA lot of these issues are right after purchasing the productThe best resolution for me would be a new replacement or a complete refundI also mailed a letter on April 14, to Toshiba's Corporate office and have not received any response concerning my concernsI will send a copy to my local newspaper editor and local news station voicing my displeasure regarding this matterRegards, [redacted] ###-###-#### cell Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below While respondent answer is mostly accurate it is incomplete and does not address my complaintI purchased this laptop with a one year warranty and it has had multiple defects which rendered it unusable as advertised since receiptWarranty begins upon my receipt of laptop and Toshiba has proposed now three different warranty expiration datesIn fact I know exactly where this latest date came from which will further demonstrate the apparent unethical business culture in which this company operatesSince the computer has been defective since day one I agreed to send it back again for repair if the warranty is extended days rather than send it back for refund (of which was inside the allowed window at time of request)Toshiba Customer Service verbally agreed but required me to call their Warranty & Registration Center The male that eventually answered that number would not allow me to speak to a representative without first providing proof of product registrationI registered online and since the computer does not work I could not retrieve this informationHe then asked me when I purchased the computer and I told him late December but did not receive the unit until mid-JanuaryHe said he needed and exact date and I told him I did not knowWhen he persisted I restated I did not know but if it would get me to a warranty agent to just put the day after ChristmasThe warranty agent was rude, refused to discuss the matter much less honor the Customer Service agreement to extend the warranty If my experience is typical, Toshiba may have a scam going that is not only highly unethical but illegalThey advertise a functioning (custom built) unit with a full one year warranty laptopThey ship defective units using substandard parts they know have a high failure rate and arbitrarily set a warranty date that negates 20% or more of the covered periodBy the time a customer sends it back for repairs 2-times it's still non functional and the warranty will be expiredEven the Toshiba Customer Service agent agreed with me and said there is a distinct pattern of customers sending new units back for repair only to receive them back with another defect that was unrelated initial repair stating! The Laptop will be headed to the Toshiba repair facility tomorrow as agreed uponAll I am asking is a 90-day warranty extension which was also in the bargainIf Toshiba can restore the unit to "as new" condition using quality parts there will be no issues, no more returns and no additional expense to either partyAll I want is the reassurance that this is not a shell game to keep the computer in transit to repair until the false/arbitrary warranty expiresThe fact that Toshiba would oppose this more than fair compromise reaffirms my suspicions that this repair game is part of their business to defraud customers Regards, [redacted]
A Toshiba America Information System (TAIS) representative has been in contact with our customer TAIS has apologized for the inconvenience our customer has experiencedTAIS has advised our customer that the Hard Drive has been replaced under the standard limited warranty of the computer and the unit has been shipped back under FedEx tracking number [redacted] estimated delivery date Fri 10/10/by 8:00pmIf our customer has any questions or concern they may contact us at ###-###-####At this time we consider this matter closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below More rhetoric from Toshiba? Yes the representative told me there were no guarantees for the service, my issue is they hardly provided any service I declined recovery assistance because I could not get a hold of a representative and THE REP NEVER RETURNED MY CALL! So when it came down to it....no return calls, extremely long hold times, being disconnected, etc I just had to give up and ask for a refund Then the time period expired How convenient is that? More sneakiness on the part of Toshiba Lets see, they get people to pay for customer service and put a time frame on that, then they make themselves unavailable or make it very inconvenient for the customer to follow up, then time runs out What a scam! Why do the reps tell you they will return your call, like this [redacted] did, and never call back? That is crappy customer service They can simply look at their phone records and multiple emails to see how often I called and tried to contact them, how long I was on hold, and how often I just gave up and hung up Of course Toshiba won't admit that their customer service sucks because they would have to admit wrong doing and have to pay me a mere $70, which would really make a difference in their overall earnings Yes at this time the matter is closed Please take note of this Revdex.com, someday someone will investigate this legality of this practice Regards, [redacted]
Per Toshiba Direct:;The customer purchased a lamp from Toshiba Direct on order # [redacted] back in JanuaryThe customer contacted Toshiba Direct and being as he is outside of the return period, but within the warranty period, the customer was transferred to AcclaimIf the customer has any questions concerning this issue, they would want to contact Acclaim via email at www.acclaim.toshiba.com or by phone at ###-###-####At this time we consider this matter closed
A TAIS representative was in contact with our customer on 02/13/TAIS has apologized for any inconvenience and has offered to provide a service work order with our VIP service for diagnostics and repair in accordance to the warrantyThe customer has accepted the repair Currently we are waiting for the customer to receive her unit from the Microsoft conciergeAt this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research our customer’s return was processed and a credit was issued to our customer’s credit card last 8/17/under invoice number [redacted] Our customer may check with their credit card company on how quickly they post creditsAt this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research TAIS found out that our customer was able to speak to one of our case manager representativesThe representative processed resending another recovery media to our customer under *** tracking number [redacted] and the unit was delivered to our customer location Feb17, 10:AM MTAt this time we consider this matter closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I would accept this - however, as of today, May 15th I HAVE STILL NOT RECEIVED THE ADAPTOR FROM TOSHIBATHIS MATTER IS NOT CLOSED!!!!] Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowI understand that Toshiba considers the matter solved after the second repair facility sorted my computer into working orderHowever, there is still the matter of the monies charged by the original repair facility for a repair that was not doneThey did not repair the device - as is evident by the need for the second repair facility - and as such should never have charged me to do soAny damage they found inside the device was done by the facilityThey have gone the step of having the computer repaired, however they still need to reverse the charge Regards, [redacted] ***
A Toshiba America Information System (TAIS) representative has reviewed our customer complaintAfter doing a research TAIS found out that our customer did not provide the proof of purchased that our warranty department requesting for them to be able to register the unit and proceed to the repairOur warranty department cannot rely on the sticker of the T.V because it shows the manufactured date was last NovAt this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research TAIS received our customer’s unit on 8/20/in our repair facility and determined that there is a Physical Damaged, which is out of scope of the warranty (out of scope meaning it is not covered under the standard limited warranty)TAIS has informed our customer the cost of the repair is now their responsibilityOur customer may contact Toshiba Repair Services at ###-###-#### or may visit their website at www.toshibarepairservices.com to setup a repair at their own cost or they may call the technical support department at [redacted] to locate a nearest Authorized Service Provider (ASP) on their locationAt this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has made multiple attempts to contact our customer by telephone on the following dates 03/12/2015, 03/16/2015; 03/17/however, our customer has not returned any of correspondence requestsIf the customer has any questions or concern they may contact us at ###-###-####At this time we consider this matter closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Dear Revdex.com: I can acknowledge that Toshiba temporarily repaired the laptop twice, but clearly a defective product such as my Toshiba unit cannot be satisfactorily restored for any significant length of timeThe repair dates noted by them are approximately correct, but they do NOT include my initial complaint within three weeks of purchase because of a defective keyboard which I reportedIndeed the tech person online suggested that I return the unit by mail and simply do without it until reviewed by ToshibaAs in the subsequent cases of alleged repairs I needed the use of the computer and delayed sending the laptop for repair but I also had no use of it for weeks on end beginning in late I even took the unit to a local computer repair store, that sought in-warranty payment if they would repair the unit, but they ( [redacted] in [redacted] **) were advised by Toshiba that it had to be repaired by their own center in Indiana, so more delays in having a functional laptop made by Toshiba In between repairs and difficulties with the Toshiba Satellite I purchased various software packages, including Microsoft Windows and Office and Norton 360, etc., all of which were lost each time the hard drive died and was allegedly repairedThis required reloading the programs, but Microsoft for example refused to let me download a fourth time, so within months of buying a new Toshiba laptop Satellite it has cost me the original purchase price, the loss of Hundreds of dollars of purchased software, many weeks of unavailability of the laptop, and significant loss of personal documents and photos, etc Please consider this complaint entirely active and it will be pursued as necessaryThe remarkable fact is also that I used the system only moderately, and it was the source of so much distress because of its defectsYour cooperation is appreciated [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.# [redacted] Complaint Type: Business Complaint I need to respond more thoroughly to the Rejection of the Complaint by Toshiba on 08/21/My husband called Toshiba Support and they told him it was REQUIRED that service was done over the phoneToshiba Support then took over my husbands laptop remotelyToshiba support then backthe external hard driveMy husband did NOT refuse to back it upToshiba backed it upToshiba thought it was a software problemMy husband did not think USB ports weren't working due to software problemHe told them he thought it was a hardware problemToshiba charged my husband $for the software service-reduced from $charge Toshiba wanted because my husband told Toshiba he did not think a software service was necessaryToshiba took over the laptop for seven hours and did not fix a thingThen Toshiba did a factory reset-meaning all information was wiped cleanThat is why it was backed-upSo the information and files could be put backBawas NEVER REFUSEDThen Toshiba charged $to have the laptop sent to them for examinationIt was sent to find out why the USB ports did not workInstead Toshiba told him he could have the hinges fixed for $My husband said he would pay $for the hinges, but the main problem was the USB portsWhen my husband called to authorize repair of the hinges, Toshiba then finally addressed the USB ports (the main issue)Toshiba told my husband he would need a new motherboard which would cost $Of course, since we have a two year warranty and the hardware a/k/a motherboard stopped working after less than a year, it should be coveredFurthermore, they want to charge $for a part when the laptop cost about $newMy husband still wanted the hinges fixed, but was told the laptop would have to returned to him and the sent back to Toshiba!? Toshiba generously sent back the unfixed, broken laptop back to my husband free of chargeWould like the Satellite Toshiba laptop replaced or at the very least repaired for freeAn apology for extremely poor customer service would also be nice Regards, [redacted]
A Toshiba America Information System (TAIS) representative has reviewed our customer complaintAfter doing a research TAIS received the customer’s unit on Monday 5/05/9:03am in our repair facility and when our technician diagnosed the computer they found out that is a physical damage, which is out of scope of the warranty (out of scope meaning it is not covered under the standard limited warranty)TAIS has informed our customer the cost of the repair is now their responsibility, at this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaintOur customer has spoken with one of our corporate representatives and our customer has been advised that the unit will be sent back to our customerBased on our records the computer has been repaired by our depot repair facility and was delivered last Thur 6/18/11:am under [redacted] tracking no [redacted] At this time we consider this matter closed
A TAIS representative was in contact with our customer on 01/24/TAIS has apologized for any inconvenience and informed the customer that their warranty expired on 01/09/Per the Standard Limited Warranty it states, “Toshiba America Information Systems, Inc(“Toshiba”) warrants that the Toshiba branded product you purchased for your end use (“Product”) is free from defects in materials and workmanship under use during the Limited Warranty Period.” Also, “How Long Does This Warranty Last? One (1) year after the date of your purchase (“Limited Warranty Period”).” Seeing as the customer has exceeded the warranty period they are now responsible for any repairs and or technical assistanceAt this time we consider this matter closed
The recovery disc doesn't even work and it has been recommended that I take this to the Federal Trade Commissions You are not even reading my messages Toshiba distributed the Portege mTablet with Windows Vista (I have the COA on the back) According to Microsoft licensing agreements they are supposed to provide a way to recover the operating system upon the sale of Windows.Toshiba has a way to order recovery discs online through their website; however, the recovery discs are for Windows XP (A downgrade from Vista) Regardless, I ordered the XP discs, and they do not work The recovery discs Toshiba sells for this model have trouble recognizing the hard drive because they were never created to support Sata drives The discs were never compatible with the hardware in the laptop since Windows XP does not natively support the Sata drive in this laptop upon install The recovery discs never functioned for anyone that bought them and were a scam from the beginningToshiba knows this and has probably conned thousands of people out of their money There are multiple forums, complaints, people using external floppy drives to hack the files in, and people slipstream hacking Windows XP just to try to get it to work with this hardware I demanded a refund from five representatives at Toshiba Toshiba said all sales were final, and that a refund w! ould not be given I want a functioning product or my $back Toshiba is knowingly violating Windows licensing agreements, selling fraudulent software, and scamming people out of their money A few complaint forums for this product can be seen at: [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research TAIS found out that our customer has contacted by our corporate and discussed about the evaluation on the unit/systemAccording to our repair facility the damaged showed no sign at all of melting, fire and smoke after the diagnostic was doneOur corporate representative explained that there was a quoted price for the repair due to this damaged because it is out of scope of the warranty (out of scope meaning it is not covered under the standard limited warranty)At this time we consider this matter closed
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determines that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I do not accept the Toshiba America Systems, Inc response because I sent in the laptop to their Depot facility in [redacted] to have it repaired on March 24, The laptop repairs were not done correctly The laptop came back in worse condition than I originally sent it in forI have stated to Toshiba representatives that I needed it back in a timely fashion and that wasn't something they could offer This model Satellite S55t laptop apparently has a cooling system defect I have read other online complaints besides the Revdex.com where this is a known product defect and for it not be corrected properly is disappointingIt apprears that if the depot can't fix the repairs Toshiba will have you send it to their "VIP" facility and they can supposedly fix itI have reviewed countless of Revdex.com complaints from consumers and their issues with Toshiba productsIn the last months there have been hundreds of complaints with products, service and warranty issuersAs a consumer and my first time ever purchasing a Toshiba product I have never had to file a Revdex.com complaint Toshiba"s reply is stating that I refused to send in my laptop for repair is totally falseI sent my laptop in for repair on March 24, via [redacted] tracking # [redacted] I received it back from the Toshiba repair depot on April 10, with a Toshiba Product Repair-Customer Receipt stating the laptop was repaired to the original product specificationsI have attached a copy of the receipt stating soI tried attaching a video of the laptop and its failure to function properly, unfortunately it will not send with this message for some reasonToshiba knows that these are common issues with these laptopsAfter extensive research I found similar customer related issuesA lot of these issues are right after purchasing the productThe best resolution for me would be a new replacement or a complete refundI also mailed a letter on April 14, to Toshiba's Corporate office and have not received any response concerning my concernsI will send a copy to my local newspaper editor and local news station voicing my displeasure regarding this matterRegards, [redacted] ###-###-#### cell Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below While respondent answer is mostly accurate it is incomplete and does not address my complaintI purchased this laptop with a one year warranty and it has had multiple defects which rendered it unusable as advertised since receiptWarranty begins upon my receipt of laptop and Toshiba has proposed now three different warranty expiration datesIn fact I know exactly where this latest date came from which will further demonstrate the apparent unethical business culture in which this company operatesSince the computer has been defective since day one I agreed to send it back again for repair if the warranty is extended days rather than send it back for refund (of which was inside the allowed window at time of request)Toshiba Customer Service verbally agreed but required me to call their Warranty & Registration Center The male that eventually answered that number would not allow me to speak to a representative without first providing proof of product registrationI registered online and since the computer does not work I could not retrieve this informationHe then asked me when I purchased the computer and I told him late December but did not receive the unit until mid-JanuaryHe said he needed and exact date and I told him I did not knowWhen he persisted I restated I did not know but if it would get me to a warranty agent to just put the day after ChristmasThe warranty agent was rude, refused to discuss the matter much less honor the Customer Service agreement to extend the warranty If my experience is typical, Toshiba may have a scam going that is not only highly unethical but illegalThey advertise a functioning (custom built) unit with a full one year warranty laptopThey ship defective units using substandard parts they know have a high failure rate and arbitrarily set a warranty date that negates 20% or more of the covered periodBy the time a customer sends it back for repairs 2-times it's still non functional and the warranty will be expiredEven the Toshiba Customer Service agent agreed with me and said there is a distinct pattern of customers sending new units back for repair only to receive them back with another defect that was unrelated initial repair stating! The Laptop will be headed to the Toshiba repair facility tomorrow as agreed uponAll I am asking is a 90-day warranty extension which was also in the bargainIf Toshiba can restore the unit to "as new" condition using quality parts there will be no issues, no more returns and no additional expense to either partyAll I want is the reassurance that this is not a shell game to keep the computer in transit to repair until the false/arbitrary warranty expiresThe fact that Toshiba would oppose this more than fair compromise reaffirms my suspicions that this repair game is part of their business to defraud customers Regards, [redacted]
A Toshiba America Information System (TAIS) representative has been in contact with our customer TAIS has apologized for the inconvenience our customer has experiencedTAIS has advised our customer that the Hard Drive has been replaced under the standard limited warranty of the computer and the unit has been shipped back under FedEx tracking number [redacted] estimated delivery date Fri 10/10/by 8:00pmIf our customer has any questions or concern they may contact us at ###-###-####At this time we consider this matter closed