A TAIS representative was in contact with our customer on 02/27/ TAIS has apologized for any inconvenience and informed the customer that their warranty expired on 11/19/It would have been the customer’s responsibility to report any issues with the shipping in a timely manner, as the order was originally set up 04/08/At this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has made multiple attempts to contact our customer by telephone on the following dates 12/12/2014, 12/15/2014; 12/16/however, our customer has not returned any of correspondence requestsIf the customer has any questions or concern they may contact us at 949-461-4321, at this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research our customer has been contacted by one of our Toshiba representatives and has advised that the refund was already processedAt this time we consider this matter closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Horrible customer service, horrible company, I have nothing but ill will for the products and ALL the people who work there Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The technician on the phone updated the driver of my Internet card, and as I discussed with him, and also with his supervisor, this was not what solved the problem at allHe updated it because there was a newer version, and he did it because he wanted to, not because it was necessaryThis same technician acknowledged that the issue was with the card that only admitted a router configuration of MbpsIf he would have changed the parameters without having updated the Internet Card, it would have worked exactly the same Again, this was not a software issueThe driver update was done unnecessarily, and without being asked for it This is unacceptable and I should have my money refunded Regards, [redacted]
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research TAIS found out that our customer purchased the laptop on 06/08/and on our system it shows the first boot date of the laptop was on 06/13/meaning to say, our customer turned on the computer days after the purchase date so our customer has the opportunity to contact us to report or inform us about the issue and any physical or accidental damage is not covered by the standard limited warranty of his computerAt this time we consider this matter closed
A Toshiba America Information System (TAIS) representative has been in contact with our customer TAIS has advised our customer to endorse her to our technical support department so they can double check what was done to her computer however, our customer declined the offer, TAIS has informed our customer that our technical support department has the access how to review and resolve the issue and our customer already provided a free support even though her computer is out of warrantyAt this time we consider this matter closed
A TAIS representative has been in contact with the customer via emailThis was a rep error; unfortunately, the order was too late to cancel The product was shipping and the Chat agent incorrectly advised the customer that they quantity could be changed On 2/ Toshiba Direct issued a return authorization ( [redacted] ) and a pre-paid return shipping label, Fed Ex tracking # [redacted] so the customer can return the 2nd mouse that they did not wantThe return instructions and label were emailed to the customerAt this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research TAIS found out that our customer has been contacted by the Customer Experience Manager of Toshiba Direct and has provided an option to continue placing his order for that specific unitOur customer agreed and accepted the offerAt this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research the broken hinges are considered out of scope of the warranty (out of scope meaning it’s not covered under the warranty)As stated in the Standard Limited Warranty, the warranty does not cover (repair or replacement of covers, plastics) the cost of repair is now our customer responsibilityOur customer can contact Toshiba Repair Services to schedule a repair at ###-###-####At this time we consider this matter closed
A Toshiba America Information System (TAIS) representative has reviewed our customer complaintAfter doing a research our customer’s T.V is already out of the standard limited warranty because according to our customer they bought the T.V last and the warranty only covers a 1year standard serviceThey can visit pcrepair.toshiba.com to locate any nearest authorized service providerAt this time we consider this matter closed
face="Times New Roman"> A Toshiba America information System (TAIS) representative has been in contact with our customerTAIS has apologized for the inconvenience our customer has experiencedTAIS has advised our customer that this case will be forwarded to our order desk department to have his computer replacedTAIS has advised our customer that one of the representatives from order desk will call him within 1-business days to discuss about the process of the replacementIf the customer has any questions or concern they may contact us at ###-###-####At this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has been in contact with our customerTAIS has advised our customer since he mentioned that he bought his computer last June he still have month before it will expire and we can still send it to our depot for repair as long as he can provide a Proof of Purchase to our warranty department to register his computerIf our customer has any questions or concern they may contact us directly at 949-461-At this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research TAIS cannot find any records of our customer neither the serial number of the unit on our system under our customer’s informationOur customer may contact our Technical Support department at ###-###-#### for further assistance of the unit’s issue/sAt this time we consider this matter closed
The customer has been in contact with Toshiba Direct with the order place, verified, and releasedThe customer emailed Toshiba Direct on 02/and was advised the order was scheduled to ship on 02/04/The order did ship on 02/04/under FedEx tracking # [redacted] and is showing it was delivered on 02/07/The customer has received the product At this time we consider this matter closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.a notebook computer shipped to this firm for repair was lost in transitI am asking for an additional $compensation for this company for the balance of my loss that was not reimbursed by ***Toshiba assigned an incident number [redacted] this was done on January 27th of this yearSince then I have called at least once a week to track the progress of this claimtwo months ago I was told that a payment would be made in eight to ten daysyesterday I was told that the payment is in process and would be sent to me in four to eight weekspreviously, I reported this problem to your Revdex.com # [redacted] which Toshiba ignoreda refund of $ Regards, [redacted]
A Toshiba America Information System (TAIS) representative has reviewed our customer complaintAfter doing a research our customer mentioned that her computer is a refurbish unit and every refurbish unit from Toshiba has a 90day warranty from the day that they bought the computer however, the warranty already runs outOur customer can contact Toshiba repair service at ###-###-#### to schedule a repair so the issue would be fixed, at this time we consider this matter closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I understand Toshiba's position and as I have explained to several people at Toshiba, no one in this house activated a password for the HDDThe laptop was working just fine when it was turned off one night, then when it was turned on the next morning the error occurredAccording to the [redacted] ***, there was a virus and it did something to the hard drive All I am asking is for someone to take responsibility and honor the warranty and protection plan that we paid for and replace the hard drive Regards, [redacted]
A Toshiba America Information Systems (TAIS) representative has made multiple attempts to contact our customer by telephone on the following dates 08/29/14, 09/02/14, and 09/03/however, our customer has not returned any of correspondence requestsIf our customer has any questions they may contact us at ###-###-####At this time we consider this matter closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] No I did not accept that offer, the only way for me to get a check was to turn over my tv to a shipping company in to daysWhen the tv reached a warehouse I was told there would be a check written in to weeksI did not agree to this for the reason that once I lost control of my tv there would be nothing for me to bargain with or trust They would not provide a signed written document stating exactly what would take place so I did not accept the offerIn the meantime, ironically, the main board which is the part I was waiting for was delivered a [redacted] repair man replaced the boardAt first he was unwilling to wait to actually see if the board resolved my issue but after several words and hours later the smart portion of my smart tv was workingThe [redacted] portion of the tv still has a few hicups dropped reception or movie viewing but it is workingThis is a far better option than sending my tv with a trucking company without a signed written agreement that both parties agree to and then possibly receive a check in to weeksI will continue to use as is as long as the tv will continue to function as isThanks for your help in a helpless situation but I do not believe our laws apply to Toshiba Corp
A TAIS representative was in contact with our customer on 02/27/ TAIS has apologized for any inconvenience and informed the customer that their warranty expired on 11/19/It would have been the customer’s responsibility to report any issues with the shipping in a timely manner, as the order was originally set up 04/08/At this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has made multiple attempts to contact our customer by telephone on the following dates 12/12/2014, 12/15/2014; 12/16/however, our customer has not returned any of correspondence requestsIf the customer has any questions or concern they may contact us at 949-461-4321, at this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research our customer has been contacted by one of our Toshiba representatives and has advised that the refund was already processedAt this time we consider this matter closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Horrible customer service, horrible company, I have nothing but ill will for the products and ALL the people who work there Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The technician on the phone updated the driver of my Internet card, and as I discussed with him, and also with his supervisor, this was not what solved the problem at allHe updated it because there was a newer version, and he did it because he wanted to, not because it was necessaryThis same technician acknowledged that the issue was with the card that only admitted a router configuration of MbpsIf he would have changed the parameters without having updated the Internet Card, it would have worked exactly the same Again, this was not a software issueThe driver update was done unnecessarily, and without being asked for it This is unacceptable and I should have my money refunded Regards, [redacted]
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research TAIS found out that our customer purchased the laptop on 06/08/and on our system it shows the first boot date of the laptop was on 06/13/meaning to say, our customer turned on the computer days after the purchase date so our customer has the opportunity to contact us to report or inform us about the issue and any physical or accidental damage is not covered by the standard limited warranty of his computerAt this time we consider this matter closed
A Toshiba America Information System (TAIS) representative has been in contact with our customer TAIS has advised our customer to endorse her to our technical support department so they can double check what was done to her computer however, our customer declined the offer, TAIS has informed our customer that our technical support department has the access how to review and resolve the issue and our customer already provided a free support even though her computer is out of warrantyAt this time we consider this matter closed
A TAIS representative has been in contact with the customer via emailThis was a rep error; unfortunately, the order was too late to cancel The product was shipping and the Chat agent incorrectly advised the customer that they quantity could be changed On 2/ Toshiba Direct issued a return authorization ( [redacted] ) and a pre-paid return shipping label, Fed Ex tracking # [redacted] so the customer can return the 2nd mouse that they did not wantThe return instructions and label were emailed to the customerAt this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research TAIS found out that our customer has been contacted by the Customer Experience Manager of Toshiba Direct and has provided an option to continue placing his order for that specific unitOur customer agreed and accepted the offerAt this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research the broken hinges are considered out of scope of the warranty (out of scope meaning it’s not covered under the warranty)As stated in the Standard Limited Warranty, the warranty does not cover (repair or replacement of covers, plastics) the cost of repair is now our customer responsibilityOur customer can contact Toshiba Repair Services to schedule a repair at ###-###-####At this time we consider this matter closed
A Toshiba America Information System (TAIS) representative has reviewed our customer complaintAfter doing a research our customer’s T.V is already out of the standard limited warranty because according to our customer they bought the T.V last and the warranty only covers a 1year standard serviceThey can visit pcrepair.toshiba.com to locate any nearest authorized service providerAt this time we consider this matter closed
face="Times New Roman"> A Toshiba America information System (TAIS) representative has been in contact with our customerTAIS has apologized for the inconvenience our customer has experiencedTAIS has advised our customer that this case will be forwarded to our order desk department to have his computer replacedTAIS has advised our customer that one of the representatives from order desk will call him within 1-business days to discuss about the process of the replacementIf the customer has any questions or concern they may contact us at ###-###-####At this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has been in contact with our customerTAIS has advised our customer since he mentioned that he bought his computer last June he still have month before it will expire and we can still send it to our depot for repair as long as he can provide a Proof of Purchase to our warranty department to register his computerIf our customer has any questions or concern they may contact us directly at 949-461-At this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research TAIS cannot find any records of our customer neither the serial number of the unit on our system under our customer’s informationOur customer may contact our Technical Support department at ###-###-#### for further assistance of the unit’s issue/sAt this time we consider this matter closed
The customer has been in contact with Toshiba Direct with the order place, verified, and releasedThe customer emailed Toshiba Direct on 02/and was advised the order was scheduled to ship on 02/04/The order did ship on 02/04/under FedEx tracking # [redacted] and is showing it was delivered on 02/07/The customer has received the product At this time we consider this matter closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.a notebook computer shipped to this firm for repair was lost in transitI am asking for an additional $compensation for this company for the balance of my loss that was not reimbursed by ***Toshiba assigned an incident number [redacted] this was done on January 27th of this yearSince then I have called at least once a week to track the progress of this claimtwo months ago I was told that a payment would be made in eight to ten daysyesterday I was told that the payment is in process and would be sent to me in four to eight weekspreviously, I reported this problem to your Revdex.com # [redacted] which Toshiba ignoreda refund of $ Regards, [redacted]
A Toshiba America Information System (TAIS) representative has reviewed our customer complaintAfter doing a research our customer mentioned that her computer is a refurbish unit and every refurbish unit from Toshiba has a 90day warranty from the day that they bought the computer however, the warranty already runs outOur customer can contact Toshiba repair service at ###-###-#### to schedule a repair so the issue would be fixed, at this time we consider this matter closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I understand Toshiba's position and as I have explained to several people at Toshiba, no one in this house activated a password for the HDDThe laptop was working just fine when it was turned off one night, then when it was turned on the next morning the error occurredAccording to the [redacted] ***, there was a virus and it did something to the hard drive All I am asking is for someone to take responsibility and honor the warranty and protection plan that we paid for and replace the hard drive Regards, [redacted]
A Toshiba America Information Systems (TAIS) representative has made multiple attempts to contact our customer by telephone on the following dates 08/29/14, 09/02/14, and 09/03/however, our customer has not returned any of correspondence requestsIf our customer has any questions they may contact us at ###-###-####At this time we consider this matter closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] No I did not accept that offer, the only way for me to get a check was to turn over my tv to a shipping company in to daysWhen the tv reached a warehouse I was told there would be a check written in to weeksI did not agree to this for the reason that once I lost control of my tv there would be nothing for me to bargain with or trust They would not provide a signed written document stating exactly what would take place so I did not accept the offerIn the meantime, ironically, the main board which is the part I was waiting for was delivered a [redacted] repair man replaced the boardAt first he was unwilling to wait to actually see if the board resolved my issue but after several words and hours later the smart portion of my smart tv was workingThe [redacted] portion of the tv still has a few hicups dropped reception or movie viewing but it is workingThis is a far better option than sending my tv with a trucking company without a signed written agreement that both parties agree to and then possibly receive a check in to weeksI will continue to use as is as long as the tv will continue to function as isThanks for your help in a helpless situation but I do not believe our laws apply to Toshiba Corp