A TAIS representative was in contact with the customer on 03/10/TAIS has apologized for any inconvenience and has again offered to provide a warranty repairThe customer has declined the offerThe customer has sent the unit to the corporate office and this unit is now considered an abandoned unit At this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has been in contact with our customerTAIS has apologized for the inconvenience our customer has experiencedTAIS has offered to send the computer to our Toshiba Engineers repair facility for them to check and diagnose the issueTAIS has advised our customer that we will send a free box that she can use sending the unit going to our repair facilityOur customer agreed to that offerIf the customer has any questions or concern they may contact us at ###-###-####At this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has contacted our customerTAIS has apologized for the inconvenience our customer has experiencedTAIS has informed our customer that we will send her computer to our VIP repair to have it repaired for freeTAIS has advised our customer that she will receive a box that she can use sending the computer to our Toshiba Engineers repair facilityIf the customer has any questions or concern they may contact us at ###-###-####At this time we consider this matter closed
A Toshiba America Information Systems (TAIS) Representative has reviewed our customer’s complaintAfter doing a research, we have determined that the physical condition of the laptop that our customer reported to us is considered to be beyond the warranty coverage of the computer and a refund is not an option however Toshiba is inclined to set up a rework for the customer in accordance to the standard limited warranty of the unitAt this time we consider this matter closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Toshiba refuses to acknowledge that the screws that were absent from the computer to begin is the exact problem and what caused the hinge to come undone and pinched the wires of the computer If the product is missing parts that were not there at the time of sale then it is in fact the a manufacture's defect and that is in fact covered by a warranty I do not accept that Toshiba will not repair my computer due to an issue that was caused by their manufacturing line and poor quality controlComputer will be sent in so that they can see exactly what problem they caused with this computerI expect them to repair the issue caused by the lack of screws that were NOT with the computer upon purchase Regards, [redacted] ***
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research TAIS found out that our customer was able to speak to one of corporate representative and was informed that the case will be endorse to our order desk department to provide her a replacementOur customer will receive a call within 1-business days from one of the order desk representative to discuss the process of replacementOur customer agreed to the offerIf the customer has any questions or concern they may contact us at 877-421-At this time we consider this matter closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI must add that I am very pleased with Toshiba's company and I hope they can repair my systemI am sure I will continue to recommend Toshiba's products to many people I knowAs I explained to Toshiba it is very difficult for a college student to spend hundreds of dollars on another laptop when I took great care of the one I own Regards, [redacted] P.SThank you Revdex.com for helping me contact their office
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research TAIS found out that our customer was able to speak with our case managers and was informed that the issue of the computer is out of scope due to physical damage, which means it is not covered by the Standard Limited Warranty of the unitThe LCD display screens on notebook computers are made of two thin layers of glass with dark liquid crystal material in betweenThe glass is covered on the outside by a layer of plasticOur customers often feel that there cannot be a broken LCD display because they cannot feel the breakHowever, cracks in the glass usually cannot be felt because the plastic covering rarely breaks or fracturesLines or pattern might appear on the screen and also Black “spots”This can be liquid crystal spilling out of a crack as evidence by the lines showing on the screen of our customer’s computerOur customer can contact Toshiba Repair Services at 800-438-At this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaintAfter doing a research TAIS found out that the email confirmation that was sent to our customer's email address was a system generated after the repair order was processedAll the procedures about the repair process was on the same email even the shipping and handling information and this is based on the Standard Limited Warranty of the unitThe Hardware repair process is part of the warranty of the unit which is our technical support representatives followed if they found out that the issue of the computer is not repairable after they performed troubleshooting over the phoneThe Standard Limited Warranty stated; TOSHIBA IS NOT RESPONSIBLE FOR (1) DAMAGE TO OR LOSS OF ANY PROGRAMS,DATA, OR INFORMATION ON THE PRODUCT BEING SERVICED, OR (2) THERESTORATION OR REINSTALLATION OF ANY PROGRAMS OR DATA OTHER THANSOFTWARE INSTALLED BY TOSHIBA WHEN THE PRODUCT WAS MANUFACTUREDWhat Are Your Obligations? You must retain proof of purchase showing price, date, location of purchase and Product description which may be required for warranty serviceToshiba strongly recommends you register your Product either during the initial staof the Product, or online at register.toshiba.comYour failure to complete Product Registration will not diminish your rights under this Limited Warranty.Always keep a backup copy of the data on your Product before sending it in for repair and remove all confidential, proprietary or personal informationAlso be sure to remove all accessories or peripheralsTOSHIBA IS NOT RESPONSIBLE AND FULLY DISCLAIMS ANY AND ALL LIABILITY FOR ANY ACCESSORIES SHIPPED WITH THE PRODUCTIf you authorize Toshiba to perform any services excluded under this Limited Warranty, you may pay standard repair fees for such workYOU MUST READ AND FOLLOW ALL SAND USAGE INSTRUCTIONS PROVIDEDWITH THE PRODUCTIF YOU FAIL TO DO SO, THIS PRODUCT MAY BE DAMAGED ORMAY NOT FUNCTION PROPERLY, OR YOU MAY LOSE DATA OR SUSTAIN PERSONALINJURIES
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.It is a shame that a company such as toshiba can lie, divert blame, try to sell customers unneeded service plans...and when the CUSTOMER proves it is a warranty issue...they then agree to fix it and sweep it under the rug For all this trouble and hassle they should provide me with a brand new laptop Instead....case closed before they have even completed the repairI hope my case is made public to show others the deceitful tactics in use by Toshiba Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I have contacted the tech support that they suggested and none of their tech support could get it to work even when they remotely accessed my computer The disk that they sent me with the serial number that they mentioned does not work A tech even took a snapshot of the disk to send to Toshiba headquarters because it does not work and they could not get it to work I asked them why don;t they send me a new replacement WINDVD that works and they have not done so The last time I heard from a tech was when thy told me they was sending my problem to Toshiba headquarters for resolution I am still waiting so I filed a complaint with you because I have been given the run around with no resolution I have a record of more than five calls to Toshiba on this matter as well as a written on line to their customer service for assistance Why the company cannot just send me a replacement disk with a operating multi CD player that is operationalI am really not understanding why such a large company cannot ensure that their products function properly is beyond my understanding Again what they have written about my contacting their tech support as a rationale is bogus, because like I said I did that first and could not get the assistance needed in getting the player operational, their tech support could not get it to work I appreciate your assistance in this matter in addressing this complaint I notice some others have complaint about Toshiba product with not resolution, If I get out of this situation amicably I will not purchase another Toshiba product Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I never declined the offer, I told multiple representatives that I felt that I should not have to pay for the return of the unitI know that the broken connector did not contribute to the reason the unit will not power onThe battery was replaced the unit worked for a couple weeks even after the connector was broken the unit worked as a tablet (which is a selling/marketing point of the unit)I spoke to a repat Toshiba that told me to purchase the part from the depot and have it installed, I didThe unit worked fine then it stopped powering onI agree that the unit gets power to both parts (the computer/top/monitor and the keyboard), but it will not come onAnother rep there told me that the unit has a lock on it and I had to send it in to have the lock removed Again I do not understand how the broken connector is the cause of the unit not workingI had the computer examined by a professional who advised that the mother board was broken I've attached a few really quick reviews for you, I feel that Toshiba understands that this laptop was inferior to other products manufactured by them which in my opinion is the reason for discontinuing this particular laptopYour website has trouble shooting for the same issuethere are also complaints about the laptop's performance If this laptop was one that functioned properly, then "everything" about it would not have changed Regards, [redacted]
A TAIS representative was in contact with our customer on 02/04/TAIS has apologized for any inconvenience and informed the customer that their warranty expired on 02/16/Per the Standard Limited Warranty it states, “Toshiba America Information Systems, Inc(“Toshiba”) warrants that the Toshiba branded product you purchased for your end use (“Product”) is free from defects in materials and workmanship under use during the Limited Warranty Period.” Also, “How Long Does This Warranty Last? One (1) year after the date of your purchase (“Limited Warranty Period”).” Seeing as the customer has exceeded the warranty period they are now responsible for any repairs and or technical assistanceAt this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has reviewed our customer’s complaintAfter doing a research our customer can file a claim on our website at [redacted] or they may contact them at [redacted] At this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has been in contact with our customerTAIS has informed our customer that we have reviewed his complaint and after doing a research we found out that his computer was repaired by our [redacted] repair facility and it is in-transit going to his location under FedEx tracking number [redacted] and estimated delivery (Tues 04/21/by 4:30pm)TAIS has advised our customer that gives us a call in case he will receive the unit with any issues or problemOur customer agreed to thatIf the customer has any questions or concern they may contact us at ###-###-####At this time we consider this matter closed
A TAIS representative was in contact with the customer on 02/04/TAIS has apologized for any inconvenience and has provided a work order in accordance to the warranty for the customer under authorization number (V2- [redacted] )Currently we are waiting for the customer to send the unit to our depotIt is stated in the Standard Limited Warranty the shipping and handling is the responsibility of the customerFor a refund/replacement, the customer would need to contact the reseller where the unit was purchased to determine if the unit is still within the return policy timeframeAt this time we consider this matter closed
A Toshiba America Information System (TAIS) representative has been in contact with our customerTAIS has apologized for the inconvenience our customer has experiencedTAIS has offered to perform a basic troubleshooting to his computer to diagnose what would be the issue and if our technical support supervisor found out that there is a hardware issue to his computer we will process to send it to our depot repair facility to have it fixedOur customer agreed to that offerIf our customer has any questions or concern they may contact us at ###-###-####At this time we consider this matter closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear This is not an acceptable responseToshiba's warranty is worthless, the machine was defective and needed a new motherboardCanceling the warranty after fixing a defective machine is not acceptable Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This morning I received an email in regards to the repairs for my laptopthe repairs are the same price as the laptop!!!! I know this is a hard drive issue that crashed because I replaced the hard drive with a different one and the laptop worked just fine with no problems what so ever I have no idea what Toshiba is trying to pull but this is a "lemon" issue They sold me a faulty laptop and will not replace the bad hard drive which was faulty from the start! I had this laptop for months and it crashed! This should have never happened especially since there was NO THIRD PARTY software installed and it was used only a handful of times I rarely left my laptop bag I paid $for the laptopthey want $to repair it FOR A HARD DRIVE!!!!! They also sold me a recovery usb that failed because it has a BAD hard drive All I want is a new hard drive installed, nothing more, nothing less Otherwiserefund my money so I can purchase a new laptop Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowAll the time I have same, canned response from customer care and there is no more solution with Revdex.comI will go ahed apply to the court with my lawyer againts defective product selling and distributing process of Toshiba Regards, [redacted]
A TAIS representative was in contact with the customer on 03/10/TAIS has apologized for any inconvenience and has again offered to provide a warranty repairThe customer has declined the offerThe customer has sent the unit to the corporate office and this unit is now considered an abandoned unit At this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has been in contact with our customerTAIS has apologized for the inconvenience our customer has experiencedTAIS has offered to send the computer to our Toshiba Engineers repair facility for them to check and diagnose the issueTAIS has advised our customer that we will send a free box that she can use sending the unit going to our repair facilityOur customer agreed to that offerIf the customer has any questions or concern they may contact us at ###-###-####At this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has contacted our customerTAIS has apologized for the inconvenience our customer has experiencedTAIS has informed our customer that we will send her computer to our VIP repair to have it repaired for freeTAIS has advised our customer that she will receive a box that she can use sending the computer to our Toshiba Engineers repair facilityIf the customer has any questions or concern they may contact us at ###-###-####At this time we consider this matter closed
A Toshiba America Information Systems (TAIS) Representative has reviewed our customer’s complaintAfter doing a research, we have determined that the physical condition of the laptop that our customer reported to us is considered to be beyond the warranty coverage of the computer and a refund is not an option however Toshiba is inclined to set up a rework for the customer in accordance to the standard limited warranty of the unitAt this time we consider this matter closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Toshiba refuses to acknowledge that the screws that were absent from the computer to begin is the exact problem and what caused the hinge to come undone and pinched the wires of the computer If the product is missing parts that were not there at the time of sale then it is in fact the a manufacture's defect and that is in fact covered by a warranty I do not accept that Toshiba will not repair my computer due to an issue that was caused by their manufacturing line and poor quality controlComputer will be sent in so that they can see exactly what problem they caused with this computerI expect them to repair the issue caused by the lack of screws that were NOT with the computer upon purchase Regards, [redacted] ***
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research TAIS found out that our customer was able to speak to one of corporate representative and was informed that the case will be endorse to our order desk department to provide her a replacementOur customer will receive a call within 1-business days from one of the order desk representative to discuss the process of replacementOur customer agreed to the offerIf the customer has any questions or concern they may contact us at 877-421-At this time we consider this matter closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI must add that I am very pleased with Toshiba's company and I hope they can repair my systemI am sure I will continue to recommend Toshiba's products to many people I knowAs I explained to Toshiba it is very difficult for a college student to spend hundreds of dollars on another laptop when I took great care of the one I own Regards, [redacted] P.SThank you Revdex.com for helping me contact their office
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research TAIS found out that our customer was able to speak with our case managers and was informed that the issue of the computer is out of scope due to physical damage, which means it is not covered by the Standard Limited Warranty of the unitThe LCD display screens on notebook computers are made of two thin layers of glass with dark liquid crystal material in betweenThe glass is covered on the outside by a layer of plasticOur customers often feel that there cannot be a broken LCD display because they cannot feel the breakHowever, cracks in the glass usually cannot be felt because the plastic covering rarely breaks or fracturesLines or pattern might appear on the screen and also Black “spots”This can be liquid crystal spilling out of a crack as evidence by the lines showing on the screen of our customer’s computerOur customer can contact Toshiba Repair Services at 800-438-At this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has reviewed our customer's complaintAfter doing a research TAIS found out that the email confirmation that was sent to our customer's email address was a system generated after the repair order was processedAll the procedures about the repair process was on the same email even the shipping and handling information and this is based on the Standard Limited Warranty of the unitThe Hardware repair process is part of the warranty of the unit which is our technical support representatives followed if they found out that the issue of the computer is not repairable after they performed troubleshooting over the phoneThe Standard Limited Warranty stated; TOSHIBA IS NOT RESPONSIBLE FOR (1) DAMAGE TO OR LOSS OF ANY PROGRAMS,DATA, OR INFORMATION ON THE PRODUCT BEING SERVICED, OR (2) THERESTORATION OR REINSTALLATION OF ANY PROGRAMS OR DATA OTHER THANSOFTWARE INSTALLED BY TOSHIBA WHEN THE PRODUCT WAS MANUFACTUREDWhat Are Your Obligations? You must retain proof of purchase showing price, date, location of purchase and Product description which may be required for warranty serviceToshiba strongly recommends you register your Product either during the initial staof the Product, or online at register.toshiba.comYour failure to complete Product Registration will not diminish your rights under this Limited Warranty.Always keep a backup copy of the data on your Product before sending it in for repair and remove all confidential, proprietary or personal informationAlso be sure to remove all accessories or peripheralsTOSHIBA IS NOT RESPONSIBLE AND FULLY DISCLAIMS ANY AND ALL LIABILITY FOR ANY ACCESSORIES SHIPPED WITH THE PRODUCTIf you authorize Toshiba to perform any services excluded under this Limited Warranty, you may pay standard repair fees for such workYOU MUST READ AND FOLLOW ALL SAND USAGE INSTRUCTIONS PROVIDEDWITH THE PRODUCTIF YOU FAIL TO DO SO, THIS PRODUCT MAY BE DAMAGED ORMAY NOT FUNCTION PROPERLY, OR YOU MAY LOSE DATA OR SUSTAIN PERSONALINJURIES
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.It is a shame that a company such as toshiba can lie, divert blame, try to sell customers unneeded service plans...and when the CUSTOMER proves it is a warranty issue...they then agree to fix it and sweep it under the rug For all this trouble and hassle they should provide me with a brand new laptop Instead....case closed before they have even completed the repairI hope my case is made public to show others the deceitful tactics in use by Toshiba Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I have contacted the tech support that they suggested and none of their tech support could get it to work even when they remotely accessed my computer The disk that they sent me with the serial number that they mentioned does not work A tech even took a snapshot of the disk to send to Toshiba headquarters because it does not work and they could not get it to work I asked them why don;t they send me a new replacement WINDVD that works and they have not done so The last time I heard from a tech was when thy told me they was sending my problem to Toshiba headquarters for resolution I am still waiting so I filed a complaint with you because I have been given the run around with no resolution I have a record of more than five calls to Toshiba on this matter as well as a written on line to their customer service for assistance Why the company cannot just send me a replacement disk with a operating multi CD player that is operationalI am really not understanding why such a large company cannot ensure that their products function properly is beyond my understanding Again what they have written about my contacting their tech support as a rationale is bogus, because like I said I did that first and could not get the assistance needed in getting the player operational, their tech support could not get it to work I appreciate your assistance in this matter in addressing this complaint I notice some others have complaint about Toshiba product with not resolution, If I get out of this situation amicably I will not purchase another Toshiba product Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I never declined the offer, I told multiple representatives that I felt that I should not have to pay for the return of the unitI know that the broken connector did not contribute to the reason the unit will not power onThe battery was replaced the unit worked for a couple weeks even after the connector was broken the unit worked as a tablet (which is a selling/marketing point of the unit)I spoke to a repat Toshiba that told me to purchase the part from the depot and have it installed, I didThe unit worked fine then it stopped powering onI agree that the unit gets power to both parts (the computer/top/monitor and the keyboard), but it will not come onAnother rep there told me that the unit has a lock on it and I had to send it in to have the lock removed Again I do not understand how the broken connector is the cause of the unit not workingI had the computer examined by a professional who advised that the mother board was broken I've attached a few really quick reviews for you, I feel that Toshiba understands that this laptop was inferior to other products manufactured by them which in my opinion is the reason for discontinuing this particular laptopYour website has trouble shooting for the same issuethere are also complaints about the laptop's performance If this laptop was one that functioned properly, then "everything" about it would not have changed Regards, [redacted]
A TAIS representative was in contact with our customer on 02/04/TAIS has apologized for any inconvenience and informed the customer that their warranty expired on 02/16/Per the Standard Limited Warranty it states, “Toshiba America Information Systems, Inc(“Toshiba”) warrants that the Toshiba branded product you purchased for your end use (“Product”) is free from defects in materials and workmanship under use during the Limited Warranty Period.” Also, “How Long Does This Warranty Last? One (1) year after the date of your purchase (“Limited Warranty Period”).” Seeing as the customer has exceeded the warranty period they are now responsible for any repairs and or technical assistanceAt this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has reviewed our customer’s complaintAfter doing a research our customer can file a claim on our website at [redacted] or they may contact them at [redacted] At this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has been in contact with our customerTAIS has informed our customer that we have reviewed his complaint and after doing a research we found out that his computer was repaired by our [redacted] repair facility and it is in-transit going to his location under FedEx tracking number [redacted] and estimated delivery (Tues 04/21/by 4:30pm)TAIS has advised our customer that gives us a call in case he will receive the unit with any issues or problemOur customer agreed to thatIf the customer has any questions or concern they may contact us at ###-###-####At this time we consider this matter closed
A TAIS representative was in contact with the customer on 02/04/TAIS has apologized for any inconvenience and has provided a work order in accordance to the warranty for the customer under authorization number (V2- [redacted] )Currently we are waiting for the customer to send the unit to our depotIt is stated in the Standard Limited Warranty the shipping and handling is the responsibility of the customerFor a refund/replacement, the customer would need to contact the reseller where the unit was purchased to determine if the unit is still within the return policy timeframeAt this time we consider this matter closed
A Toshiba America Information System (TAIS) representative has been in contact with our customerTAIS has apologized for the inconvenience our customer has experiencedTAIS has offered to perform a basic troubleshooting to his computer to diagnose what would be the issue and if our technical support supervisor found out that there is a hardware issue to his computer we will process to send it to our depot repair facility to have it fixedOur customer agreed to that offerIf our customer has any questions or concern they may contact us at ###-###-####At this time we consider this matter closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear This is not an acceptable responseToshiba's warranty is worthless, the machine was defective and needed a new motherboardCanceling the warranty after fixing a defective machine is not acceptable Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This morning I received an email in regards to the repairs for my laptopthe repairs are the same price as the laptop!!!! I know this is a hard drive issue that crashed because I replaced the hard drive with a different one and the laptop worked just fine with no problems what so ever I have no idea what Toshiba is trying to pull but this is a "lemon" issue They sold me a faulty laptop and will not replace the bad hard drive which was faulty from the start! I had this laptop for months and it crashed! This should have never happened especially since there was NO THIRD PARTY software installed and it was used only a handful of times I rarely left my laptop bag I paid $for the laptopthey want $to repair it FOR A HARD DRIVE!!!!! They also sold me a recovery usb that failed because it has a BAD hard drive All I want is a new hard drive installed, nothing more, nothing less Otherwiserefund my money so I can purchase a new laptop Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowAll the time I have same, canned response from customer care and there is no more solution with Revdex.comI will go ahed apply to the court with my lawyer againts defective product selling and distributing process of Toshiba Regards, [redacted]