Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I would like the defective unit replaced with a new unit Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This is the exact discussion I had with Toshiba multiple timesI have been telling them that the laptop has been overheating after the error message about cooling system failingThey keep saying the broken screen is not related overheating which is exactly what I am disputingI sent the laptop for repair and they fixed the cooling fan related problem and refused to fix the broken screen unless I pay $They have not even put any effort to do the required testing and confirm if a laptop screen can break because of overheatingAfter they fixed the cooling fan problem the laptop no longer overheats but the touch screen completely stopped workingMy issue is not resolved and Toshiba has not made any good faith effort to resolve the issue Regards, [redacted]
A TAIS representative has made multiple attempts to contact our customer by telephone however; our customer has not returned any of correspondence requests If the customer has any questions or concern they may contact us at ###-###-####, at this time we consider this matter closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The computer was not physically damaged by meDue to manufacturing default the screws came out despite never having been tampered with, creating pressure on the hinges which caused them to break and cause further damage insideThe machine has not been tampered with, altered, dropped, abused or mishandled in any way by myself or anyone else that has used it in my home The screw is so small and deep into the laptop that I don't even own a tool that would make it accessible for meToshiba is clearly refusing to take responsibility for a defect that was THEIR fault and in doing this refusing to provide the services that should be fully covered under their year warranty Regards, [redacted]
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research based on the records of Toshiba Direct the computer was shipped last 7/23/under [redacted] tracking # [redacted] and the package arrived at the [redacted] location last 7/29/in [redacted] , **Our customer was advised that the unit was with [redacted] and still in transit per the [redacted] tracking and since the customer's delivery address was in a remote area of AK it can take longer for delivery as a 3rd party is used to deliver the package to the final destinationOur customer was advised and provided a compensation for the delay due to Lithium Ion Battery Declaration to ***Toshiba Direct refunded the shipping charge to our customer, our customer requested to cancel the order so that Toshiba Direct asked [redacted] to stop the delivery and return the package, however they advised that the package was already take place by their 3rd party vendor [redacted] Our customer was provided a Return Authorization (and a return [redacted] shipping label ( [redacted] ) if they wished to return the product for full refundAccording to Toshiba Direct our customer has acknowledged the receipt of the computer and they can still return the unit under the return Authorization that they providedAt this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has reviewed our customer’s complaintAfter doing a research TAIS found out that our customer was able to contact our software support department which is a fee base support for advance troubleshooting for computersBased on our records the computer of our customer was already out of warranty since June of Seeing as the customer has exceeded the warranty period they are now responsible for any repairs and or technical assistanceAt this time we consider this matter closed
A Toshiba America Information System (TAIS) representative has reviewed our customer complaintAfter doing a research our customer already spoke to one of our representatives from corporate and her issue has been taken care of, at this time we consider this matter closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I am very shocked to learn that Toshiba's warranty does not cover anything "plastic." The computer is mostly made of plastic! It is difficult to read the language in a warranty when shopping in a crowded storeIf I had read that, I wouldn't have purchased the computer at allI hope this complaint and Toshiba response will be available on the Revdex.com website for future laptop computer purchasers to read Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowI did receive a call from the Toshiba Rep ( [redacted] ), last Wednesday morningHe informed me of Toshiba's intention to correct this issue by offering me a replacement but no details were discussed [redacted] just passed on the information and informed me that another Rep would be calling me in the next day, or two, to discuss the detailsI neither accepted nor rejected the offer as there was no specific offer made to me to resolve the problemAs of this note, I have received no additional contact from Toshiba regarding their intentions Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Toshiba didn't provide any resolution for the defective Toshiba laptop I boughtInstead, Toshiba hust stated the general policy of warranty and then requested closing this complaintI cannot agree with Toshiba on their irresponsible attitude towards customers and again request a replacement of this defective laptop with Toshiba paying for the shipping and packaging cost Regards, [redacted] **
A Toshiba America Information Systems (TAIS) representative has contacted our customerTAIS has apologized for the inconvenience our customer has experienced TAIS has advised our customer that we will create a VIP repair and send her computer to our Toshiba Engineers to have diagnosed and fix the issueIf the customer has any questions or concern they may contact us at ###-###-####At this time we consider this matter closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below No they blantly lied to me saying that it was impossiable that my item was brokenOnce again you guys are trying to scam meI paid over 500$ for this laptop & you people won't even stand by the warranty & fix itI need a refund for my product or I will have to further take this into lawYou guys treat customers like we are worth absolutely nothingEverytime I call, THEY NEVER answerI want my money back ASAPI never want to deal with you con-artist again Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I WAS ON HOLD FOR HOURTHEY TOLD ME I WOULD HAVE TO PAY OVER TO HAVE IT FIXEDOR PAY FOR A CD THAT WAS SUPPOSED TO COME WITH ITI AM VERY UNHAPPY I THOUGHT THIS WAS A HIGH END COMPANYSO I CAN'T AFORD TO HAVE IT REPAIRED AND I CAN'T SEND THE COMPUTER THUR THE MAILIT'S AGAINST THE LAWSO I ASUME I AM NOT GETTING ANY HELP FROM THEMIT KEEPS GIVENING ME A NOTICE THAT SOME DRIVERS ARE MISSINGSO I GUESS I HAVE TO THROW THE COMPUTER IN THE TRASHI PAID FOR IT TO GO IN THE TRASH I SHOULD HAVE WENT TO WALMART AND BUY A HP FOR THE SAME AMOUNT WHAT I PAID FOR JUNKI WILL TELL FAMILY MEMBER AND FRIENDSNOT TO BUY THERE THINGS FROM TOSHIBAVERY UNHAPPY HERE IN PUERTO RICO
A Toshiba America Information Systems (TAIS) has been in contact with our customerTAIS has apologized for the inconvenience our customer has experiencedTAIS has informed our customer that since he has an Extended Service Plan (ESP) we already forwarded the case to Service Net which is the provider of the extended warranty of his computerTAIS has advised our customer that he will receive a call from the warranty provider (ESP) within 2-business days to discuss about the process of his requestIf the customer has any questions or concern they may contact us at ###-###-####At this time we consider this matter closed
A Toshiba America Information System (TAIS) representative has reviewed our customer complaintAfter doing a research our customer has been contacted of one of our case managers/ leveltechnician to support our customer about the issue and our customer mentioned he bought his T.V year at this time our customer’s T.V is already out of standard limited warranty and there are no records under his information regarding to this concernThey may contact Toshiba repair service at ###-###-#### to set up a repair, at this time we consider this matter closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Legally, I can provide proof of purchase for the deviceHowever, I cannot return the drive to the company due to the contents on the driveI offered to destroy the device because I am legally not allowed to distribute the files inside that driveThe company should understand that these devices are sold and even marketed for business useThat said, they should have alternative means to honer against defective itemsAgain I am willing to provide proof of purchaseHowever, legally I cannot offer the files on my driveShould anything be recovered, I shall face legal consequencesThis device was sold defective and many customers have faced the same issue Regards, [redacted]
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research TAIS found out that our customer set up a repair for his computer to Toshiba Repair Services (TRS) which is ( [redacted] ) and settled the payment for the repairToshiba Repair Services (TRS) ( [redacted] ) is a third-party company and TAIS has no ability to access, manage or modify their systemOur customer can contact them directly Toshiba Repair Services at (800) 438-At this time we consider this matter closed
A Toshiba America Information System (TAIS) representative has been in contact with our customerTAIS has apologized for the inconvenience our customer has experienceOur customer’s choose to keep the computer and accepted the credit we have issued for compensation for the typographical error on the specificationsIf the customer has any questions or concern they may contact us at ###-###-####, at this time we consider this matter closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below We declined the offer of the business for the following reasons: !) they offered the price of the computer itself ($1049.99)However we had more expenses that were not related to any wrong doing from our part: $was the tax, and $was the shipmentAlso when we had to send the computer to the depot, the company charged us $Shipping 2) Regarding the accessories: Athe mouse, $was sent to the depot with the computer and is not in our possession; Bthe other two items can be sent back to Toshiba (if they provide a shipping label) or we will deduct the cost of $The attached files include the original invoiceIn short, the company cannot ignore the expenses that they made us go through Regards, [redacted]
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research our customer’s concern was already settled since Toshiba Direct where the customer purchased the laptop provided our customer a Return Material Authorization (RMA) for them to return the unit to Toshiba DirectIf our customer has any questions or concerns in returning the unit back they may contact Toshiba Direct Customer Relations Center at ###-###-####At this time we consider this matter closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I would like the defective unit replaced with a new unit Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This is the exact discussion I had with Toshiba multiple timesI have been telling them that the laptop has been overheating after the error message about cooling system failingThey keep saying the broken screen is not related overheating which is exactly what I am disputingI sent the laptop for repair and they fixed the cooling fan related problem and refused to fix the broken screen unless I pay $They have not even put any effort to do the required testing and confirm if a laptop screen can break because of overheatingAfter they fixed the cooling fan problem the laptop no longer overheats but the touch screen completely stopped workingMy issue is not resolved and Toshiba has not made any good faith effort to resolve the issue Regards, [redacted]
A TAIS representative has made multiple attempts to contact our customer by telephone however; our customer has not returned any of correspondence requests If the customer has any questions or concern they may contact us at ###-###-####, at this time we consider this matter closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The computer was not physically damaged by meDue to manufacturing default the screws came out despite never having been tampered with, creating pressure on the hinges which caused them to break and cause further damage insideThe machine has not been tampered with, altered, dropped, abused or mishandled in any way by myself or anyone else that has used it in my home The screw is so small and deep into the laptop that I don't even own a tool that would make it accessible for meToshiba is clearly refusing to take responsibility for a defect that was THEIR fault and in doing this refusing to provide the services that should be fully covered under their year warranty Regards, [redacted]
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research based on the records of Toshiba Direct the computer was shipped last 7/23/under [redacted] tracking # [redacted] and the package arrived at the [redacted] location last 7/29/in [redacted] , **Our customer was advised that the unit was with [redacted] and still in transit per the [redacted] tracking and since the customer's delivery address was in a remote area of AK it can take longer for delivery as a 3rd party is used to deliver the package to the final destinationOur customer was advised and provided a compensation for the delay due to Lithium Ion Battery Declaration to ***Toshiba Direct refunded the shipping charge to our customer, our customer requested to cancel the order so that Toshiba Direct asked [redacted] to stop the delivery and return the package, however they advised that the package was already take place by their 3rd party vendor [redacted] Our customer was provided a Return Authorization (and a return [redacted] shipping label ( [redacted] ) if they wished to return the product for full refundAccording to Toshiba Direct our customer has acknowledged the receipt of the computer and they can still return the unit under the return Authorization that they providedAt this time we consider this matter closed
A Toshiba America Information Systems (TAIS) representative has reviewed our customer’s complaintAfter doing a research TAIS found out that our customer was able to contact our software support department which is a fee base support for advance troubleshooting for computersBased on our records the computer of our customer was already out of warranty since June of Seeing as the customer has exceeded the warranty period they are now responsible for any repairs and or technical assistanceAt this time we consider this matter closed
A Toshiba America Information System (TAIS) representative has reviewed our customer complaintAfter doing a research our customer already spoke to one of our representatives from corporate and her issue has been taken care of, at this time we consider this matter closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I am very shocked to learn that Toshiba's warranty does not cover anything "plastic." The computer is mostly made of plastic! It is difficult to read the language in a warranty when shopping in a crowded storeIf I had read that, I wouldn't have purchased the computer at allI hope this complaint and Toshiba response will be available on the Revdex.com website for future laptop computer purchasers to read Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowI did receive a call from the Toshiba Rep ( [redacted] ), last Wednesday morningHe informed me of Toshiba's intention to correct this issue by offering me a replacement but no details were discussed [redacted] just passed on the information and informed me that another Rep would be calling me in the next day, or two, to discuss the detailsI neither accepted nor rejected the offer as there was no specific offer made to me to resolve the problemAs of this note, I have received no additional contact from Toshiba regarding their intentions Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Toshiba didn't provide any resolution for the defective Toshiba laptop I boughtInstead, Toshiba hust stated the general policy of warranty and then requested closing this complaintI cannot agree with Toshiba on their irresponsible attitude towards customers and again request a replacement of this defective laptop with Toshiba paying for the shipping and packaging cost Regards, [redacted] **
A Toshiba America Information Systems (TAIS) representative has contacted our customerTAIS has apologized for the inconvenience our customer has experienced TAIS has advised our customer that we will create a VIP repair and send her computer to our Toshiba Engineers to have diagnosed and fix the issueIf the customer has any questions or concern they may contact us at ###-###-####At this time we consider this matter closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below No they blantly lied to me saying that it was impossiable that my item was brokenOnce again you guys are trying to scam meI paid over 500$ for this laptop & you people won't even stand by the warranty & fix itI need a refund for my product or I will have to further take this into lawYou guys treat customers like we are worth absolutely nothingEverytime I call, THEY NEVER answerI want my money back ASAPI never want to deal with you con-artist again Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I WAS ON HOLD FOR HOURTHEY TOLD ME I WOULD HAVE TO PAY OVER TO HAVE IT FIXEDOR PAY FOR A CD THAT WAS SUPPOSED TO COME WITH ITI AM VERY UNHAPPY I THOUGHT THIS WAS A HIGH END COMPANYSO I CAN'T AFORD TO HAVE IT REPAIRED AND I CAN'T SEND THE COMPUTER THUR THE MAILIT'S AGAINST THE LAWSO I ASUME I AM NOT GETTING ANY HELP FROM THEMIT KEEPS GIVENING ME A NOTICE THAT SOME DRIVERS ARE MISSINGSO I GUESS I HAVE TO THROW THE COMPUTER IN THE TRASHI PAID FOR IT TO GO IN THE TRASH I SHOULD HAVE WENT TO WALMART AND BUY A HP FOR THE SAME AMOUNT WHAT I PAID FOR JUNKI WILL TELL FAMILY MEMBER AND FRIENDSNOT TO BUY THERE THINGS FROM TOSHIBAVERY UNHAPPY HERE IN PUERTO RICO
A Toshiba America Information Systems (TAIS) has been in contact with our customerTAIS has apologized for the inconvenience our customer has experiencedTAIS has informed our customer that since he has an Extended Service Plan (ESP) we already forwarded the case to Service Net which is the provider of the extended warranty of his computerTAIS has advised our customer that he will receive a call from the warranty provider (ESP) within 2-business days to discuss about the process of his requestIf the customer has any questions or concern they may contact us at ###-###-####At this time we consider this matter closed
A Toshiba America Information System (TAIS) representative has reviewed our customer complaintAfter doing a research our customer has been contacted of one of our case managers/ leveltechnician to support our customer about the issue and our customer mentioned he bought his T.V year at this time our customer’s T.V is already out of standard limited warranty and there are no records under his information regarding to this concernThey may contact Toshiba repair service at ###-###-#### to set up a repair, at this time we consider this matter closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Legally, I can provide proof of purchase for the deviceHowever, I cannot return the drive to the company due to the contents on the driveI offered to destroy the device because I am legally not allowed to distribute the files inside that driveThe company should understand that these devices are sold and even marketed for business useThat said, they should have alternative means to honer against defective itemsAgain I am willing to provide proof of purchaseHowever, legally I cannot offer the files on my driveShould anything be recovered, I shall face legal consequencesThis device was sold defective and many customers have faced the same issue Regards, [redacted]
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research TAIS found out that our customer set up a repair for his computer to Toshiba Repair Services (TRS) which is ( [redacted] ) and settled the payment for the repairToshiba Repair Services (TRS) ( [redacted] ) is a third-party company and TAIS has no ability to access, manage or modify their systemOur customer can contact them directly Toshiba Repair Services at (800) 438-At this time we consider this matter closed
A Toshiba America Information System (TAIS) representative has been in contact with our customerTAIS has apologized for the inconvenience our customer has experienceOur customer’s choose to keep the computer and accepted the credit we have issued for compensation for the typographical error on the specificationsIf the customer has any questions or concern they may contact us at ###-###-####, at this time we consider this matter closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below We declined the offer of the business for the following reasons: !) they offered the price of the computer itself ($1049.99)However we had more expenses that were not related to any wrong doing from our part: $was the tax, and $was the shipmentAlso when we had to send the computer to the depot, the company charged us $Shipping 2) Regarding the accessories: Athe mouse, $was sent to the depot with the computer and is not in our possession; Bthe other two items can be sent back to Toshiba (if they provide a shipping label) or we will deduct the cost of $The attached files include the original invoiceIn short, the company cannot ignore the expenses that they made us go through Regards, [redacted]
A Toshiba America Information Systems (TAIS) representative has reviewed our customer complaintAfter doing a research our customer’s concern was already settled since Toshiba Direct where the customer purchased the laptop provided our customer a Return Material Authorization (RMA) for them to return the unit to Toshiba DirectIf our customer has any questions or concerns in returning the unit back they may contact Toshiba Direct Customer Relations Center at ###-###-####At this time we consider this matter closed