TrackR, Inc.

Review: I ordered a ten pack of TrackR Bravos late last year. TrackR assured me that they would have products in my hand by February. The delivery was then delayed until March. NOW it is almost MAY and I have heard NOTHING from these frauds. I cannot get anyone to contact me for anything. There needs to be a class action lawsuit filed in the California courts to make something happen here.Desired Settlement: I want my money back because how can the product be trusted if the company as a whole is shady?

Business

Response:

Hi [redacted],Thank you for reaching out. Per your request, I have gone ahead and cancelled your order and refunded you the full amount. Please keep an eye out for the returned funds. Thank you and have a great day!

Review: I ordered product on June 3, and my credit card was charged. I still have not received my order, and I have requested twice to cancel the order and refund my money. I have not received any reply or response to my request to cancel my order.Is this company a hoax?Desired Settlement: A refund of $58.00 to my credit card.

Business

Response:

Sorry about the delay in getting your order out. You have been refunded.RegardsS[redacted]

Review: The company has not delivered the paid for product. The product does not work as stated. They refuse to refund my paymentDesired Settlement: I would like a refund in full

Business

Response:

I am sorry about this, your order is already shipped out. Please send the package back and as soon as I get it I will issue you a refund.RegardsS[redacted]

Review: This company was originally backed via an Indiegogo campaign; the received 1.6 million dollars in funding. I funded a total of $100, waited over a year to receive the products and they are defective and do not perform as advertised. The iOS application for their usage is also barely functional and effectively useless. Repeated attempts to contact Indiegogo and Trackr for a refund have been unsuccessful; canned responses are sent to attempt pointless troubleshooting steps that do not solve any issues as the devices are not designed to work as advertised.Desired Settlement: Full refund of $100 to be made immediately and an investigation opened into their practices concerning the other thousands of project backers who have also been provided defective products. This company has no concern except to collect money and shirk any responsibility.

Business

Response:

I'm sorry to hear that you are not happy with your devices. I see that you were emailed information on our returns policy and process on 8/26, please follow the guidelines outlined in there so that we may follow through with your request. Thank you

Review: I ordered and paid for 10 devices and accessories in May of 2014 from TrackR's Indiegogo campaign site. I have never received the devices. I have contacted the company 5 times through various methods: email to company director, email to support, comment on facebook site, comment on Indiegogo site. I finally received an email from support with a USPS tracking number for my shipment on August 21. That tracking number is STILL not active with USPS. They have raised over 1 million on Indiegogo. Please check into this company!!Desired Settlement: They can either deliver my items by the end of September or cancel my order.

Business

Response:

Review: I purchased 18 Trackr devices for Christmas. I pulled 2 devices randomly from the stack to test them because I want to ensure my gifts work. Unfortunately, they failed to work. I replaced the battery and still they do not work.

I would like a refund. I called ### ### #### ~ I'm only prompted to email [redacted]@thetrackr.com for all requests. I am concerned about this mode of dispute as it is slow and is unresponsive.Desired Settlement: I have already mailed 4 out to my nieces and will take care of the inconvenience to them. I have 14 remaining.

Business

Response:

Hello C[redacted],

I was so excited about this product! Looks like an amazing item but to my great disappointment after two weeks of waiting the product has yet to be delivered. All attempts to get a hold of this company has failed. I just hope I am not out the money I paid. Just know if you purchase this item it is impossible to contact the company.

Review: Ordered 8 TrackR Bravos on May 22, 2015. (order # 1[redacted]80). The company immediately charged my credit card for $116.00. To date, 9/27/15, the items have not been sent. The company does not have a customer service phone number. The company should not charge a credit card if their product is not available.Desired Settlement: I would like TrackR to refund my credit card for $116.00. I no longer want the product.

Business

Response:

I apologize for the delays on your order. You have been issued a refund in full, please allow 3-5 business days for the transaction to complete and reflect on your account. THank you kindly

Review: Placed order for product TrackR on Nov. 7. Paid over $70 through PayPal. Got eMail saying 5 TrackR's had been shipped. They have never been shipped or accepted by post office for shipment, according to USPS. Tracking number seems to be bogus.Desired Settlement: I either want immediate shipment or an immediate refund or my attorney will be contacting company.

Business

Response:

Hello J[redacted],

Review: I ordered the Trackr Bravo in September 2014. The system was a 10 disc gps tracking device which I could utilize on various items, such as keys, purse, back back, dog leash, cell phone, etc., in order to locate them via an downloaded application that could track the disk it was attached to. I was originally informed after ordering the system that this was a "pre-order" that would ship after the 1st of the year. That time has come and gone and I have communicated with them multiple times starting on 1-5-2015 via email which I can supply copies of and would continually get excuses as to upgrades that are delaying the shipment of the product, etc, etc. If you go on their website however, the pre orders they are currently taking state that those order will be shipped out in May. I have yet to receive my shipment from September 2014!!! The company was also at an Expo in Nevada after I placed my order and was promoting their product. if they can promote the product, then they need to be able to produce it and put their product where their mouth and advertisement is!!!!!!! I ordered the product because I wanted it and need it. I was born and raised in Santa Barbara and my family still lives there so I visit often. I was going to be there in March 2015 and even offered to pick the system up in a communication with them in another email to the company however they did not even respond to address that possibility. Bottom line is I want the product that they advertised and that I have already paid for. Please help resolve this matter and assist me with obtaining the product I purchased? Thank you.Desired Settlement: I want the product I bought and paid for in September 2014 - Trackr Bravo (10 coin option) PLEASE!!!!A consumer should not have to go to these lengths to obtain something that they paid for over 7 months ago.

Business

Response:

Hi [redacted],It was nice speaking with you on the phone yesterday. Please feel free to call me back for updates on your order, but once we receive our newest shipment, we will ship your order out. I appreciate your patience and understanding. Have a great day!

Review: It has been months and I paid for this product that has not been sent and no way to check on status of order on the site!Desired Settlement: Send my product at once or refund of my money

Business

Response:

Hello Ms C**,

Review: I purchased the Trackr bravo pet finder on January 14, 2015. I have yet to receive the merchandise, although my debit card was charged. From the looks of their facebook page, they have scammed hundreds or thousands of people in the same way.Desired Settlement: I would like the $53.00 that was charged to my debit card refunded.

Business

Response:

Hi there,The customer has been refunded and her order cancelled. Thank you.

Review: I ordered the TrackR Bravo in November of 2014, which was to ship in January of 2015. I then received an email that it was to ship in March of 2015. I have yet to receive anything from the company, with no word on the status of my order. I have tried on multiple occasions to contact the company and never receive a reply. I can not get them to send my product or refund my money. I feel like I have been scammed.Desired Settlement: I would like my money refunded to me, as I have lost all faith in this "company" and the product they allegedly sell.

Business

Response:

Hi T[redacted],I do apologize about the delay in getting your order out. We are in a huge backlog and that should have been communicated to you more effectively. It looks like you have received your today.RegardsS[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10738128, and find that this resolution is satisfactory to me.

Regards,

T[redacted]

Review: I ordered 10 units that were advertised as being delivered as 2-blue, 2-red, 3-silver, and 3-black TrackR units. I received all 10 in silver, and immediately contacted TrackR through their customer service phone number and followed up with 2 emails. Four days later I followed up again with a single phone message and two more emails through their customer service form.

One unit does not operate, and I would like a replacement. Also, I would like the proper colors, if not I would like a refund.

K[redacted]Desired Settlement: Certainly, if they can affect a replacement of the incorrect colors and the one inoperable unit I will accept their offer.

Business

Response:

Hello K[redacted],

Review: My complaint type:

Health Issues

Trackr shows that this device works for dogs. My dog ate his immediately with the expensive rubber casing and almost had to go the vet. Thankfully I found the chewed up battery and it wasn't in his stomach. I am worried for other people's pets. This could be very deadly for dogs.I am extremely upset by what could have happened to my dog!

Refund / Exchange Issues / Guaranty Issues / Customer Service Issues /

I have tried contacting the Trackr team on three separate occasions and have received no response at all. I spent over $140 and the devices didn't even work for 24 hours!

Delivery Issues

It took Trackr weeks to deliver. I bought the device during their Black Friday special. I feel scammed and taken advantage of. I thought I was getting a quality product. I am appalled that they are allowed to operate a business and take consumer money.

Advertising Issues

The product does not work at all as advertised and should NOT be allowed as a device for pets at all!!Desired Settlement: I want a full refund of my $140. They need to stop advertising this product for pets. Somebody's dog WILL get very sick and at worse case scenario die from ingesting the easily accessible Trackr device and BATTERY that hangs from the dog's collar.

Business

Response:

Hello M[redacted],