TrackR, Inc.

Review: I ordered product on June 3, and my credit card was charged. I still have not received my order, and I have requested twice to cancel the order and refund my money. I have not received any reply or response to my request to cancel my order.Is this company a hoax?Desired Settlement: A refund of $58.00 to my credit card.

Business

Response:

Sorry about the delay in getting your order out. You have been refunded.RegardsS[redacted]

Review: I ordered a ten pack of TrackR Bravos late last year. TrackR assured me that they would have products in my hand by February. The delivery was then delayed until March. NOW it is almost MAY and I have heard NOTHING from these frauds. I cannot get anyone to contact me for anything. There needs to be a class action lawsuit filed in the California courts to make something happen here.Desired Settlement: I want my money back because how can the product be trusted if the company as a whole is shady?

Business

Response:

Hi [redacted],Thank you for reaching out. Per your request, I have gone ahead and cancelled your order and refunded you the full amount. Please keep an eye out for the returned funds. Thank you and have a great day!

Review: Ordered 3 TrackR bravo units November 24, 2014, informed via email would be shipped by January 7, 2015. Paid via Amazon.As of April 18, 2015, have not received items. No response to email sent.Desired Settlement: Would like items sent now.

Business

Response:

Hi,Thank you for your patience. We have just received our newest shipment of devices and are continuing shipping from here. Your order has been shipped and the USPS tracking number for the order is 94[redacted]14. Thank you and have a great day.

Review: Product claims to provide tracking on lost items using their tracking token. They claim 100 foot coverage range, excellent Bluetooth connectivity and a tone that is emitted, via their phone app to help you locate the device. In reality, the 100 foot coverage is more like 20, providing there are no walls present. The Bluetooth connection is dropped frequently and often will not reconnect. The tone that is produced is so low, it is almost impossible to hear if there is the slightest ambient noise present. I have written several times to get a refund and only when I threatened to write to the Revdex.com did they respond with an email to contact them for troubleshooting. There is nothing to troubleshoot. The device does not work as advertised. My devices were laser etched as part of the startup perk. They are now saying that the devices are not returnable due to the etching. I can't see how they would try to resell these, as they do not work properly. Looking at their site, it seems the vast majority of buyers are claiming the same issues and refunds are not being handled.Desired Settlement: I want a full refund and the company admonished for bad business practices

Business

Response:

Review: On July 4th I ordered 5TrackR,s with engraving at the cost of $97 and paid through my paypal account. Through numerous email with a representative called [redacted], I complained about paying in advance for a product she said I would not receive for 2 months. She suggested if I was dissatisfied with the wait I could request a refund of my money. I requested a refund to my account! She emailed me and asked me for info about my paypal account which I provided. I did not hear from her for several days and when she finally emailed me she said she had been on vacation and had refuednd $21.55 to my account. I immediately emailed her back and stated that her brain must be on vacation since the company owed my account $97. To date, I have received no response and no money has been returned to my account. I have tried listed phone numbers and left a message, but nothing. It is truly a shame that this company lacks business acumen and customer service. My husband has Moderate Alzheimers and this would have been a great help! If they have been in business since 2009, the should have figured out how to satisfy customers, they certainly do plenty of advertising for a product that I am sure many never receive!Desired Settlement: Please have someone other than Jackie contact me with an apology and a refund of $97.00 to my paypal account, or send me the refund!

Business

Response:

Hi [redacted],Apologizes about the confusion about the refund. you were fully refunded on July 30th using the email address your provide. The transaction ID is 91H8313592976880CRegards[redacted]

Consumer

Response:

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I have reviewed the response made by the business in reference to complaint ID 10742674, and find that this resolution is satisfactory to me. However, the fact that it took numerous hours in emails over a period of a month, and basically was held hostage by their employee saying the money would be deposited in my account once the complaint was removed, was absolutely ridiculous! They provide no way for phone communication with the company. I can only imagine that for older people like me who could use your product the most,will probably give up trying to get a product they have paid for and will never receive. How about rethinking how you treat people who are your customers, as just saying your sorry shouldn't really get you off the hook for poor customer relations!

Regards,

Review: I purchased 18 Trackr devices for Christmas. I pulled 2 devices randomly from the stack to test them because I want to ensure my gifts work. Unfortunately, they failed to work. I replaced the battery and still they do not work.

I would like a refund. I called ### ### #### ~ I'm only prompted to email [redacted]@thetrackr.com for all requests. I am concerned about this mode of dispute as it is slow and is unresponsive.Desired Settlement: I have already mailed 4 out to my nieces and will take care of the inconvenience to them. I have 14 remaining.

Business

Response:

Hello C[redacted],

I was so excited about this product! Looks like an amazing item but to my great disappointment after two weeks of waiting the product has yet to be delivered. All attempts to get a hold of this company has failed. I just hope I am not out the money I paid. Just know if you purchase this item it is impossible to contact the company.

Review: I ordered the Trackr Bravo in September 2014. The system was a 10 disc gps tracking device which I could utilize on various items, such as keys, purse, back back, dog leash, cell phone, etc., in order to locate them via an downloaded application that could track the disk it was attached to. I was originally informed after ordering the system that this was a "pre-order" that would ship after the 1st of the year. That time has come and gone and I have communicated with them multiple times starting on 1-5-2015 via email which I can supply copies of and would continually get excuses as to upgrades that are delaying the shipment of the product, etc, etc. If you go on their website however, the pre orders they are currently taking state that those order will be shipped out in May. I have yet to receive my shipment from September 2014!!! The company was also at an Expo in Nevada after I placed my order and was promoting their product. if they can promote the product, then they need to be able to produce it and put their product where their mouth and advertisement is!!!!!!! I ordered the product because I wanted it and need it. I was born and raised in Santa Barbara and my family still lives there so I visit often. I was going to be there in March 2015 and even offered to pick the system up in a communication with them in another email to the company however they did not even respond to address that possibility. Bottom line is I want the product that they advertised and that I have already paid for. Please help resolve this matter and assist me with obtaining the product I purchased? Thank you.Desired Settlement: I want the product I bought and paid for in September 2014 - Trackr Bravo (10 coin option) PLEASE!!!!A consumer should not have to go to these lengths to obtain something that they paid for over 7 months ago.

Business

Response:

Hi [redacted],It was nice speaking with you on the phone yesterday. Please feel free to call me back for updates on your order, but once we receive our newest shipment, we will ship your order out. I appreciate your patience and understanding. Have a great day!

Review: Placed order for product TrackR on Nov. 7. Paid over $70 through PayPal. Got eMail saying 5 TrackR's had been shipped. They have never been shipped or accepted by post office for shipment, according to USPS. Tracking number seems to be bogus.Desired Settlement: I either want immediate shipment or an immediate refund or my attorney will be contacting company.

Business

Response:

Hello J[redacted],

Review: Ordered 8 TrackR Bravos on May 22, 2015. (order # 1[redacted]80). The company immediately charged my credit card for $116.00. To date, 9/27/15, the items have not been sent. The company does not have a customer service phone number. The company should not charge a credit card if their product is not available.Desired Settlement: I would like TrackR to refund my credit card for $116.00. I no longer want the product.

Business

Response:

I apologize for the delays on your order. You have been issued a refund in full, please allow 3-5 business days for the transaction to complete and reflect on your account. THank you kindly

Review: It has been months and I paid for this product that has not been sent and no way to check on status of order on the site!Desired Settlement: Send my product at once or refund of my money

Business

Response:

Hello Ms C**,

Review: I purchased the Trackr bravo pet finder on January 14, 2015. I have yet to receive the merchandise, although my debit card was charged. From the looks of their facebook page, they have scammed hundreds or thousands of people in the same way.Desired Settlement: I would like the $53.00 that was charged to my debit card refunded.

Business

Response:

Hi there,The customer has been refunded and her order cancelled. Thank you.

Review: My complaint type:

Health Issues

Trackr shows that this device works for dogs. My dog ate his immediately with the expensive rubber casing and almost had to go the vet. Thankfully I found the chewed up battery and it wasn't in his stomach. I am worried for other people's pets. This could be very deadly for dogs.I am extremely upset by what could have happened to my dog!

Refund / Exchange Issues / Guaranty Issues / Customer Service Issues /

I have tried contacting the Trackr team on three separate occasions and have received no response at all. I spent over $140 and the devices didn't even work for 24 hours!

Delivery Issues

It took Trackr weeks to deliver. I bought the device during their Black Friday special. I feel scammed and taken advantage of. I thought I was getting a quality product. I am appalled that they are allowed to operate a business and take consumer money.

Advertising Issues

The product does not work at all as advertised and should NOT be allowed as a device for pets at all!!Desired Settlement: I want a full refund of my $140. They need to stop advertising this product for pets. Somebody's dog WILL get very sick and at worse case scenario die from ingesting the easily accessible Trackr device and BATTERY that hangs from the dog's collar.

Business

Response:

Hello M[redacted],

Review: I ordered 10 units that were advertised as being delivered as 2-blue, 2-red, 3-silver, and 3-black TrackR units. I received all 10 in silver, and immediately contacted TrackR through their customer service phone number and followed up with 2 emails. Four days later I followed up again with a single phone message and two more emails through their customer service form.

One unit does not operate, and I would like a replacement. Also, I would like the proper colors, if not I would like a refund.

K[redacted]Desired Settlement: Certainly, if they can affect a replacement of the incorrect colors and the one inoperable unit I will accept their offer.

Business

Response:

Hello K[redacted],

Review: I ordered the TrackR Bravo in November of 2014, which was to ship in January of 2015. I then received an email that it was to ship in March of 2015. I have yet to receive anything from the company, with no word on the status of my order. I have tried on multiple occasions to contact the company and never receive a reply. I can not get them to send my product or refund my money. I feel like I have been scammed.Desired Settlement: I would like my money refunded to me, as I have lost all faith in this "company" and the product they allegedly sell.

Business

Response:

Hi T[redacted],I do apologize about the delay in getting your order out. We are in a huge backlog and that should have been communicated to you more effectively. It looks like you have received your today.RegardsS[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10738128, and find that this resolution is satisfactory to me.

Regards,

T[redacted]