TrackR, Inc.

A big scam . They are quick to charge the customers but dont deliver the goods

Review: Place order March 6 and have still not received order.Desired Settlement: I want the product ordered please.

Business

Response:

Hello A[redacted],I apologize that we have experienced manufacturing delays and that you have not received you devices yet. Your items are packaged and due to be shipped out today. Your business is greatly appreciated. Thank you

Review: Ordered January of 2015. Have contacted company for some estimate on shipping time frame. Recieved no answer or reply. They have taken money from account the day the order was placed.Desired Settlement: I would simply just like to receive the product as soon as possible with shipping information.

Business

Response:

Hi [redacted],I apologize for the delay, but we have just received our new shipment, and have processed your order. The USPS tracking number for the order is 94[redacted]20. Thank you and have a great day!

Review: If you check their Facebook page you will see countless people including myself who ordered the product months and months ago (march 2015) who never received the product and no matter how many emails or post we tell them they need to refund or send us what we paid for there is never a response. I am concerned that they will never end up making this right with their customers and we will have paid for a product that we don't want now.Desired Settlement: If they cannot get the product out they need to refund the money. I have heard they are now avail at Target but the customers who purchased the product 2-7 months ago are not receiving what they paid for. We deserve a refund for product not received.

Business

Response:

This is a follow up to our email correspondence, your order was shipped out.RegardsS[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10766869, and find that this resolution is satisfactory to me.

Regards,

P[redacted]

Review: I ordered this product on June 15, 2015 and my credit card was charged immediately in the amount of $58 and I received an order confirmation via email and have not heard from them again. No product, only additional soliciting emails.Desired Settlement: I they cannot deliver the product, I want a refund.

Business

Response:

Hi D[redacted],I do apologize about the delay in getting you your order. However it was stated when you checked out that you should expect a 6 to 8 week delivery date before you completed your order. I have gone ahead and expatiated your order and it will ship out on Monday July 20th. Please contact me at [redacted]@thetracker.com if you have any further questions.Regards[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10718129, and find that this resolution is satisfactory to me.

Regards,

D[redacted]

Review: I ordered a Trackr Bravo on 6 May 15 for a cost of 87 dollars and zero cents. I received no confirmation number. However I was charged so on 24 may 15 I emailed the support email address to enquire as to why I had not received and notification or the product. I received an automated reply with a request # 11[redacted]0 that it would be reviewed. I have sent another email a had no response. I reviewed several reviews and found several other patrons had the same complaint.Desired Settlement: I have no confidence in the company and failure to reply confirms that belief. I would like to have my funds refunded.

Business

Response:

Hello Mr H[redacted]I am sorry to here that you were unsatisfied with your ordering experience. Some customers did not realize that they were pre-ordering the devices and they would not ship immediately. I have issued you a refund in full, please allow a few business days for it to reflect on your statement. Thank you your business is greatly appreciated.

Review: ORDERED AND PAID FOR A TRACKR DEVICE ON JUNE 1,2015. THEIR WEB SITS STATED 4 TO 6 WEEKS DELIVERY.NO RESPONSE UNTIL RECEIVED A "YOUR TRACKER HAS BEEN SHIPPED" EMAIL 3Rd WEEK OF JULY. TODAYS DATE AUGUST 27 STILL NO TRACKR OR RESPONSE TO MY EMAILS REQUESTING THE ITEM OR MY MONEY REFUNDED.NOT A VERY RESPONSIBLE COMPANY. I AM VERY SORRY I "FELL" FOR THEIR PITCH AND WILL NOT RECOMMEND THIS COMPANY TO ANYONE. ANY ASSISTANCE BY YOU IN THIS MATTER WOULD BE GREATLY APPRECIATED.THANK YOUFRED HYDEDesired Settlement: HAVE FUNDS SUBTRACTED FROM BY BANK ACCOUNT RETURNED

Business

Response:

I apologize for the delay on your order. I have processed a refund in full as requested, please allow 3-5 business days for the transaction to complete and reflect on your statement. Thank you

Review: Ordered product on 7/2 and it is now 8/15 and have not received my items. We paid $88 for them and there hasn't even been any communication from the company at all on the status of the order, even after I have made repeated attempts to contact them via email, phone and on Facebook. Unacceptable business practices. They must be stopped. Please help.Desired Settlement: I would like an update on my order at the very least and if there is no communication I would like a refund of the full amount. I have also tried to conact the seller via Paypal dispute. Have not heard back from them at all.

Business

Response:

MY apologizes about the delay in getting your order out. Yuo order was shipped out on Aug 14 via USPS tracking id:

94[redacted]23RegardsS[redacted]

Consumer

Response:

Review: 10768259

I am rejecting this response because: A USPS shipping label was printed on 8/12, but the product has not be delivered or given to the USPS. I still do not have the order and it's been another 8 days. I either want a refund or my order NOW NOW NOW. Thanks.

Regards,

L[redacted]

Ordered items in 12/11/15 and was supposed to receive a $10 discount after using the promo code. The discount was never applied. On 12/12/15, I received an email indicating the items had shipped. Six days later the items had never shipped according to the USPS tracking website. They no longer answer the phone at the 800 number on their website. I just tried calling them at the number on your website: (805)710-3558 and it goes to voicemail. I have emailed them 3 times with no response. When I contacted American Express, I was told they had put in charge for $161 and change on 12/11 even though the order had not been processed or shipped.

This company is quick to charge your credit card but then you'll never receive your order nor will they respond to your inquiries regarding status, refund, etc.

Do not get involved with this company, no matter how interesting their products sound.

Review: I ordered 4 Trackr devices on their website on 5/6/15. There was absolutely NO information to indicate this would not be sent out immediately. One month later no product, my request for refund is unanswered, and I cannot make contact with the company. They have stolen my money. This outfit is hugely known for stealing hundreds of thousands of dollars from consumers and delivering no product. They NEVER gave any indication of any delay on delivery. Can you stop these scammers from duping more people? Please.Desired Settlement: I would like them put out of commission for fiscal interstate crime. As for myself, I want my $93.96 dollars back and an apology for their theft.

Business

Response:

Hello Mr P[redacted],I apologize for your dissatisfaction. I have issued you a refund in full, please allow at least 3-5 business days for it to reflect on your statement.

Review: I ordered 2 stickr trackr's on Tueday, Dec 9th and my card was charged on Wednesday, Dec 10th. On Tuesday I recieved a order email confirmation that stated my fard would not be charged until my order shipped. On Friday, Dec 12th I stik had not recieved a shipping/ tracking info email even though my card was charged. I sent trackR an email asking about the status of my order. I did not receive a response. I orderd the product from another company over the weekend. On Monday I asked for a refund since I had ordered a reolacement snd recived an emsil back stating my order shipped Monday with a tracking #. On Wednesday I tracked my package and it shows not found, no tracking info avaialble. There are alot of the same complaints about other customers not recieving their products from this company. I just want my order or a refund and can't get either from this company.Desired Settlement: I would oike a refund for my order since it still has not been shipped. A replacement has alrwady been ordered.

Review: Ordered product on 12/12/2015; status shows as "shipped" but has not been received as of 1/8/2016. No response to telephone calls or emails.Desired Settlement: I would really like to have the product but absent that, a refund.

Business

Response:

Hello M[redacted],

Review: I read a review of the tracking devices made by the company. The review was in a Woman's Magazine. I believe it was "Good Housekeeping" about 4-5 months ago. It was to be a gift for an event which has now long passed. I placed the order on June 2, 2015 and after numerous inquiries, I still do not have the item. At one point, after sending my first email to them, I received a response in about 5 seconds informing me that my item shipped. That was weeks ago. I requested to cancel and received a reply that I needed to fill out the "claim form." When I accessed this form, it did not pertain, at all, to my request to cancel. There is no way to call them and they do not personally respond to emails. All I want to do is cancel my order an obtain a refund on my credit card.I feel this place is a scam and they have no intention of following through on this.The item is small - a disc that can be placed on a small item, like keys and the misplaced item can be located through the cell phone.Desired Settlement: I just want to cancel this item and the charge removed from my charge card.Additionally, it would be nice if Good Housekeeping would publish a warning about this company, since they were the reason I ordered it.

Business

Response:

I apologize for the delay on your order and customer support response, we are working hard to increase our support team to accommodate the growth of our company and customer requests. I have issued you a refund in full as you requested. Please allow 3-5 business days for the transaction to complete and reflect on your statement. Thank you kindly for your patience and support.

Review: Order product months ago, paid by credit card, charged. No product received. Researched and hundreds of complaints exactly the same as mine. Unable to get a person on the phone.Desired Settlement: Refund money or send me the product. I feel this was a scam!

Business

Response:

Hello S[redacted],I apologize for the delays you have endured regarding you order. Your order has been packaged for shipment and will be on it's way to you today. Thank you, your business is appreciated.

Review: Never received any product of the trackr, I ask several times for money back but never get something. Feel like this is scam. I paid 364 dollarsDesired Settlement: A refund, we are more then a year further and never got anything, so a refunds sounds fair

Business

Response:

Mr D[redacted],I apologize for the delays on your order. Your refund has been processed. I'm very sorry it did not work out, your patience and support have been greatly appreciated.

Review: I ordered the Trackr from this company on June 8, 2015. My credit card was charged on the same day for $83.16. I never recieved my product. I contacted the company via their support email on July 6, 2015 asking about a shipping date. On July 8, 2015, Brittany, a customer service rep responded by email stating that the order was ready to ship out. I never recieved product. I contacted the company again by email on July 27 but now am getting no response.Desired Settlement: I want to be refunded $83.16

Business

Response:

Apologizes about the delay in getting you your order. You have been refunded on Aug 8th.Regards[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10757250, and find that this resolution is satisfactory to me.

I have recieved a refund today from this company.

Regards,

Review: I order three Trackr Bravo items in November of 2014 with an estimated shipping date of January 2015. I contacted the company in April and was told there were production delays but that I would receive my item shortly.I have still not received these items.I have contacted the company again and have not been given a response. The order status page has never changed and has shown "Your order is being processed and is in production." for months with no updates.Desired Settlement: I would like the $77 I spent on the items refunded.

Business

Response:

Hi M[redacted],Sorry about the delay in getting your order out and also the drop in communications. WE\e are backlogged and the engraved order will be ready to ship out in September. Let me know if you still want it other wise I will arrange for a refund. RegardsS[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10743958, and find that this resolution is satisfactory to me. The business promises that the device will ship in September. If this last promise is not met, then a refund will again be requested.

Regards,

M[redacted]

Review: Ordered four tracking devices from this company on June 11, 2015. Seven weeks later, there has been nothing received. I paid $87 online for these devices and feel I may have been scammed.Desired Settlement: I would like to receive the devices I paid for or get a refund.

Business

Response:

Hi Jon,Apologizes about the delay in getting your order out. At the time of placing the order it is stated the shipment may take 6 to 8 weeks tonship out. You order has been shipped out via USPS tracking number 94[redacted]7. Please allow 3 to 5 days for deliveryRegardsSaad

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10742255, and find that this resolution is satisfactory to me.

Regards,

J[redacted]

I have bought 5 units for 100 dollars on December 2, 2015. Bought it early so I can get it before Christmas. 20 days later and nothing. I have made a complaint on their facebook page. One customer responded me saying she wanted to help. She ask details of my purchase, her answer was it has been ship. She could not tell me where it was or even where it was getting ship from.

Very surprise from a company that sell a tracking unit to track lost items that they cant even give the client a tracking number of the purchase so they can track where is the package is now located.