TrackR, Inc.

Hi M***,
Thank you for reaching outCan you please email me at [email protected] I am happy to help with the refund of this orderThank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10771452, and find that this resolution is satisfactory to me
To ensure everything good, I would like to close this case after the expected package arrival, which will hopefully be the first or second week of SeptemberI will let you know once it comes to me
Regards,
M*** ***

Hello B***
I am very sorry that your devices are not working as expected and that your order was shortedI have looked into your order and see that you indeed should have received devices and not I have processed a full refund as requested of $Again, my apologies
for any frustration this must have causedThere is no need to send the items back, do as you wish with themThank you kindly for your patience and support

Complaint:
I am rejecting
this response because:This is the response I have received every month for half a year.I can forward you the emails response from them if you want to see.How can they just keep saying the merchandise is going out and it never happened for more than months
Regards,
R*** ***

This is a follow up to our email correspondence, your order was shipped out.RegardsS***

Hello M***,I have read your complaint and I am very sorry that your order took so long to ship and that we did not communicate to you properly, we incurred a unexpected backlog of orders during the busy holiday seasonI realize this must have caused stress and I truly do apologizeI have
processed your full refund as requested, please allow up to 3-business days for the transaction to complete and reflect in your accountThank you kindly for your patience

Hello D***,
I apologize that your request was not responded to in a timely mannerI have issued a full refund for your order, please allow 3-business days for the transaction to complete and reflect on your statementAgain, my apologies for your dissatisfaction

I have placed two orders with this company with one going back one year I have not received my orders and the company provides nothing specific when I can expect to receive them either I have made numerous communications with the company seeking to know when I will get my orders They claim they do not know citing problems with laser engraving my items (stall tactic?) Their website however seems to imply orders could be received within 1-weeks Utter BS

Hello Mr C***I am truly sorry for the delays you have had to deal with regarding your purchaseI see that a full refund has been processed for you on Jan Thank you kindly for your patience

I had a question about their product and I was unable to contact them in any way to get an answer to my question so I cancelled my order with themafter a month of trying to reach them I just gave up

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10772488, and find that this resolution is satisfactory to me
I am copying Revdex.com here to report that my claim was attended thanks to themMany thanks! I am very
grateful about your very diligent interventionYou can close case #
Regards,
J*** *** ***

Complaint:
I am rejecting this response because:I really wanted the product to work and the company did not even try to helpNor did they give any contact info - just stated to go to there web site and go to faq
Regards,
D** ***

Hello ***,
I'm very sorry for the delay in receiving your order and that you are not satisfied with the devicesI see that your last email through customer support was from December requesting an update on your order status, but I am not able to locate any correspondence
regarding returning the product for refundWe would be happy to offer a refund if you would please follow the instructions as listed on our warrantyPlease contact our support team at [email protected] and one of our agents will gladly accommodate and assist in your returnThank you kindly

Dear M***,I apologize for the delay on your order and that you felt as though you were given the runaround regarding a refundI have issued you a refund in full as you requested, please allow 3-business days for it to reflect on your statementThank you kindly for considering TrackR

I apologize for the delays on your orderI see that you have been refunded in full on Sept Thank you kindly for your patience and supportTrackR team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11012250, and find that this resolution is satisfactory to me
Regards,
K*** ***

Hello G***,I'm very sorry for the delays on your engraved devicesYour order was just received in house this week and was processed for shipment yesterdayOnce USPS has scanned in your package and it has updated in their system (approx 24-hours) you will be able to track it's movement
at:https://tools.usps.com/go/TrackConfirmAction.action?tLabels=94***51I realize it has taken longer than anticipated for the turnaround of engraved orders and I truly apologizeWe want to thank you so very much for your patience and support

Hello S***,I am so very sorry that you did not receive the products you ordered when expectedI have issued you a refund in full ($from our end and $through paypal)Please allow 3-business days for your refund to reflect on your statementThank you kindly for your
patience

Hi D***,I do apologize about the delay in getting you your orderHowever it was stated when you checked out that you should expect a to week delivery date before you completed your orderI have gone ahead and expatiated your order and it will ship out on Monday July 20thPlease
contact me at ***@thetracker.com if you have any further questions.Regards***

Trying currently to contact TrakRNo answer at phone numberOnly ships via DHL but I have a USPS P.OBox onlyOnly found this out after purchaseOnly way to contact support is through zendeskThis suggests they have thoroughly outsourced any customer serviceI sent two e-mail and was promised response withing hoursThis is far too long if they do not reveal that they only ship via DHLI am trying to cancel my order no way to do soBad company to do business withDo not purchaseOrder ID#: ***