Traditional Express Van Lines Inc.

Traditional Van Lines was contracted by *** ***? brokerage to perform a relocation service for Mr***? from NY to TXThe initial list of items provided by the customer was estimated at cubic feet of spaceThe corresponding paperwork was created and signed by the customer
However, the list of belongings being moved upon movers’ arrival was drastically different to what the client stated ??" almost double the number of items and a total of cfA standard method almost every moving company uses is price per cubic foot, thus the price for the service went up accordinglyThe comparison of the list upon reservation and an updated list upon the pickup show a clear discrepancy.As for the damages the client claims to have occurred during the move ??" a claim’s form was sent out in order to reimburse the customer through the basic liability insurance his move was covered with.? However, neither a filled-out form nor any attached pictures were provided to either us or the insurance company we are affiliated with.The remaining part of the complaint is purely emotional and goes against the signed paperwork ??" movers are not supposed to clean the packing garbage afterwards (unless stated otherwise as an additional service), nor they should be treated with contempt for asking a tip for a long day’s work.Consumer’s desired resolution serves as a perfect example ??" “Half of the funds should be returned” and “I want to be refunded in full” within same paragraph indicate a real motive behind this complaint.? Traditional Van Lines made every effort to contact the customer in order to resolve the issue, meeting nothing but hostility and threatsAt this point we feel we can not reason with the clientHe should contact *** *** ***? as well

Good afternoon, *** ***!Thank you for getting back to us with this informationAs we understand, an e-mail was sent to you yesterday, May 18, with an estimated time of arrival of remaining items.As for damaged goods, you have been sent a claim form to fill in order to get reimbursed through the
insurance your relocation was covered with.? Please reach out to the office if you wish to find out any additional details.?

Complaint: ***
I am rejecting this response because:
It's your company's unprofessional behavior that needs to be addressed as well! How about an apology first and foremostYour company's employees could careless about people's possession so it's beyond me how you can be a moving company.? The weight just because it's done by you and only seen by your company's people doesn't mean it is not fabricated to be moreThe jump in weight is not correct just because you say soYour company is a FRAUD! Your employees are careless and rude on top of who knows if they havea any kind of training or knowledge in this fieldYou should be refunding the job considering 50% came broken crushed and destroyed
Regards,
*** ***

Traditional Van Lines was contracted by Mr***? to perform a relocation service from PA to CAThe initial list of items provided by the customer was estimated at cubic feet of spaceThe corresponding paperwork was created and signed by the customerHowever, the list of belongings being
moved upon movers’ arrival was drastically different to what the client stated ??" almost double the number of items and a total of almost double the volumeA standard method almost every moving company uses is price per cubic foot, thus the price for the service went up accordinglyThe comparison of the list upon reservation and an updated list upon the pickup show a clear discrepancy - a matter of various additional furniture pieces and miscellaneous items besides the additional boxes.A complete and detailed BOL (Interstate Bill of Lading) was provided to the customer upon the delivery to examine and compare with his own paperwork to see the discrepancyHowever, despite the crystal clear information from paperwork comparison, customer proceeded to state that he has been overestimated, harassing the company with "not recommending us to his friends" and negative reviews along with Revdex.com complaint in case we do not go down on the price.Yelp and Google reviews Mr***? left right after have been filtered out by reviewing platforms in first hours after posting as "not trustworthy and lacking evidence".Traditional Van Lines made every effort to contact the customer in order to resolve the issue, meeting nothing but hostility and threats, and feels like it has done it’s due diligence in trying to reason with the client.?

***,? we have thoroughly examined your complaintsThis is a tremendous move with tremendous problemsPlease call the office directly###-###-####

Hello again, *** ***I do understand your anxiety -I can assure you we are making an utmost effort to locate the missing boxes.You will be notified the very moment there's any sort of update.? For more information or any additional questions, please contact the office

Thank you for reaching out to Traditional Van Lines, Ms***!Your bill has changed due to a significantly larger amount of items on the pickup in comparison with an estimate created upon reservationThe estimate is binding,? thus depending solely on the volume of the items and changing
accordingly.We always suggest all our customers to double-check their inventory before the move in a separate e-mail ("Please read with Traditional Van Lines").Please reach out to Traditional for any additional information.Thank you!

This Company stole our TVTheir employees told us that the individuals who packed our stuff for our move stole our TVNow the company won't reimburse us.We want to be reimbursed for the TVThe full amount of the TV

Complaint: ***
I am rejecting this response because:?
Dear *** ***Thank you for your contacting the business for my both missing luggage and boxI had contacted MrR.? by email and he asked me to claim with their claim department for reimbursement which he provided the website for claimingBut I really need both missing, it’s very important for my wife to have those because all her important documents and her eyes lash tools kit in both missing for her looking a job It’s priceless for them to reimbursePlease ask the business to try harder locate my both missing and delivery them to me.? Thank you very much for your help,*** ***
Regards,
*** ***

We understand your concernsPLease contact our office direclty to resolve this matterAsk from Luis and or Victoria at ###-###-#### we are awaiting a phone call

Complaint: [redacted]
I am rejecting this...

response because: I have reached out so many times and no one has been able to help me solve this issue. That is why I reached out to the Revdex.com. I felt that if they were willing to help me out they would have reached out to me on some type of level, but nothing at all no matter how many times I have emailed and called. I have email proof and call logs if needed. 
Regards,
[redacted]

[redacted], the video you sent is not proof of anything. It is simply a video of what you decided to tape. There could have been rooms that no...

one could have seen. Our driver Josh was very descriptive on what he had boxed, we had him fill out a packing slip with your move. You signed that packing slip after all which means you agreed that he did pack up everything. I am rejecting you rejection because you  made it very clear to us that you wanted the job done for a price that only fit your needs. No one goes to restaurant and pays for half a meal. You gave everyone in my office a very hard time, you harassed me via text at night multiple times. Please if you want to resolve this then handle it with management. The Revdex.com  does not help clients that choose to only share half truths.  Anyways [redacted], lets figure this whole mess out. Call me monday and I will sort this out with you. Kindly, Mitch

Traditional Van Lines was contracted by Mr. [redacted] to perform a relocation service from PA to CA. The initial list of items provided by the customer was estimated at 465 cubic feet of space. The corresponding paperwork was created and signed by the customer. However, the list of belongings being...

moved upon movers’ arrival was drastically different to what the client stated – almost double the number of items and a total of almost double the volume. A standard method almost every moving company uses is price per cubic foot, thus the price for the service went up accordingly. The comparison of the list upon reservation and an updated list upon the pickup show a clear discrepancy - a matter of various additional furniture pieces and miscellaneous items besides the additional boxes.A complete and detailed BOL (Interstate Bill of Lading) was provided to the customer upon the delivery to examine and compare with his own paperwork to see the discrepancy. However, despite the crystal clear information from paperwork comparison, customer proceeded to state that he has been overestimated, harassing the company with "not recommending us to his friends" and negative reviews along with Revdex.com complaint in case we do not go down on the price.Yelp and Google reviews Mr. [redacted] left right after have been filtered out by reviewing platforms in first 24 hours after posting as "not trustworthy and lacking evidence".Traditional Van Lines made every effort to contact the customer in order to resolve the issue, meeting nothing but hostility and threats, and feels like it has done it’s due diligence in trying to reason with the client.

Thank you for taking your time to respond, Mr. [redacted].The previous response simply states that the estimate and BOL for your moving service do differ, due to extra items discovered on the day of the pickup.Please contact the office in order to obtain the paperwork as a proof of our statement.Thank you!

We are very sorry for any and all issues you are experiencing with our company. We are working very hard to resolve your issues

Complaint: [redacted]
I am rejecting this response because:
I just received this email.  I would have liked to respond to the Van Lines response but wasn't sure how.  The 21 day delivery deadline was bogus.  They picked up my belongings on March 12 and delivered on April 12 - that is way more than 21 days.  And their corporate office told me I would get a discount because they lost my stuff.  And that brand new Helmet was stolen but the company employee. I want my Helmet replaced and the discount I was supposed to get.  That company destroyed most of my furniture and every contact was rude and totally unconcerned about my dilemma. I have pots and pans to replace - bed frame - pedestal table - glasses- and a couch to repair.  I am not satisfied with their response.
Regards,
[redacted]

Traditional Van Lines was contracted by [redacted] brokerage to perform a relocation service for Mr. [redacted] from NY to TX. The initial list of items provided by the customer was estimated at 1500 cubic feet of space. The corresponding paperwork was created and signed by the customer....

However, the list of belongings being moved upon movers’ arrival was drastically different to what the client stated – almost double the number of items and a total of 2500 cf. A standard method almost every moving company uses is price per cubic foot, thus the price for the service went up accordingly. The comparison of the list upon reservation and an updated list upon the pickup show a clear discrepancy.As for the damages the client claims to have occurred during the move – a claim’s form was sent out in order to reimburse the customer through the basic liability insurance his move was covered with.  However, neither a filled-out form nor any attached pictures were provided to either us or the insurance company we are affiliated with.The remaining part of the complaint is purely emotional and goes against the signed paperwork – movers are not supposed to clean the packing garbage afterwards (unless stated otherwise as an additional service), nor they should be treated with contempt for asking a tip for a long day’s work.Consumer’s desired resolution serves as a perfect example – “Half of the funds should be returned” and “I want to be refunded in full” within same paragraph indicate a real motive behind this complaint. Traditional Van Lines made every effort to contact the customer in order to resolve the issue, meeting nothing but hostility and threats. At this point we feel we can not reason with the client. He should contact [redacted] as well.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

this is currently under review. I have spoken with the customer the day of the pick up and when the picture was lost. We are truly saddened by this and feel that what would be best is to contact customer service and resolve this for you directly.

Hello, Ms. [redacted] - and thank you for your valuable feedback.Yes, indeed - your items were picked up on March 12 - and according to an agreement signed by you our legal deadline is 21 BUSINESS days.Your items arrived on Apr 12 - 2 days later than our legal deadline. Per numerous e-mails sent to you a discount of $30/day was formed and applied to a bill.As for the damaged items - a claim form was sent out to you via e-mail (can be provided upon request) with details on how to fill it out with the insurance company.Minor damages during the move are unfortunately sometimes a thing to occur, and that's precisely why we include liability insurance into your moving service at no extra charge.An option of purchasing additional insurance was given to the customer upon reservation, and the client decided not to.As for the helmet - Traditional Van Lines respects our customers as an utmost priority but will never put our trusted employees in a harms way. Your accusation has absolutely no ground and proof and can be considered as a method to simply make a gesture.Still, as soon as this information became available, dispatch and the warehouse team were informed and concluded a thorough search of the warehouse.Customer Service was e-mailing, calling and keeping in contact with the client throughout the move with the necessary information (call recordings can be provided) without even a hint of rudeness to a valued user of our service.Please call the office line at Traditional Van Lines if you wish to discuss this matter further.Thank you!