Traditional Express Van Lines Inc.

On October 9th, Traditional Express Van Lines packaged my fully functional Samsung Class Diag LED 1080p Smart HDTV, Model *** (Purchased 6/10/16)They delivered the TV to CaliforniaWhen I opened the package the top left corner was brokenA 2" piece has broken off the corner and the display screen on the left 1/3rd of the screen is shattered, and % of the picture is degraded

Incorrect estimation of cubic feet of the itemsThey estimated more than double of the original estimation at the day of moving and not properly explaining how they estimated more than do to original estimation they provided us earlier
original estimation was cubic feet and the total cost for the moving will be $And the day of moving the estimated cubic feet and would cost us $7,that also he didn't mentioned this before loading the items on the truck he told us when half of the things were loaded on to truck
We questioned them about this updated charges because furniture was already listedWe had 10-more small/Medium size boxes than anticipated which shouldn’t double the estimateTheir reply was ‘oh your furniture is too big!’ First of all, our furniture isn’t too big but instead of arguing we said ok if that’s the case than let’s remove the sofa and coffee table and he said no, that’s not going to make any difference, which doesn't make any sense to me

I moved from Delaware to Texas back in Jan, Team was very professional and I must say Adam was very courteous and he ensured that I was taken care till they picked up the goods
and promptly gave me a time of delivery which they delivered with out any damages
I should thank Adam for taking care of my move which was very smooth, there were some hiccups due to non availability of house in TX, during that period they had my stuff in their storage which is months free part of the contract Thanks Adam and Traditional Van Lines for moving my stuff

Complaint: ***
I am rejecting this response because:
I just received this email. I would have liked to respond to the Van Lines response but wasn't sure how. The day delivery deadline was bogus. They picked up my belongings on March 12 and delivered on April - that is way more than days. And their corporate office told me I would get a discount because they lost my stuff. And that brand new Helmet was stolen but the company employeeI want my Helmet replaced and the discount I was supposed to get. That company destroyed most of my furniture and every contact was rude and totally unconcerned about my dilemmaI have pots and pans to replace - bed frame - pedestal table - glasses- and a couch to repair. I am not satisfied with their response
Regards,
*** ***

We understand your concernsPLease contact our office direclty to resolve this matterAsk from Luis and or Victoria at ###-###-#### we are awaiting a phone call

First rate for the following reasons!
Showed up on time and communicated with us while they were on the way
Followed every request we had without complaint or acting put out
Took no breaks and worked straight thru to get our move done faster
Pre move the pricing and communication was top notch!
Respected all of our belongings and were extremely careful in our houses
I have moved a lot, and this has been my best yet, so THANK YOU!

Moving company failed to deliver on time, fails to provide appropriate response to complaints, and when asked to escalate concerns over the phone: hangs up, taunts me, or threatens me

There was no communication between the company and myselfI was told I would get a call, hours in advance, before the movers would arriveNever happened, periodI had to call the company three times before I finally got a call hour before they were scheduled to arriveThe week my items were scheduled to arrive I called in order to get an more accurate estimate of when the truck would be hereI was told that my items would not arrive until the next weekI spoke to customer service, who, kept telling me all the "issues" that happenedUnless I called- I would have been waiting an entire week for a truck that would not showI was told I would get a call at the end of the the week to tell me where my items are, according to the customer service: "That's the least I can do." I agree with the least part- I now will have to ship a suitcase back to Texas- because they are a week past their dateI do not recommend them if you are moving across country

The company does not abide by their contractThey are scammers and they do not provide the customer with customer serviceMy things were picked yo on 6/30/from NYPrior to that I made my deposit and that day I paid half of the remaining balanceI was given papers to sign and it reflected my remaining balance of I was told my stuff would be delivered on Augor beforeI was told someone would contact me days beforeThat wasn't the case I Had to call several timesI was given three rescheduled datesI was bribed to pay twice the price I was quoted for my moving expenses on the day of delivery which was days pass the date I was givenI received a text from an anonymous guy on aug 6, asking if he could walk to my houseHe said I had to pay so he could deliver my thingsHe stated the moving truck could fit in my apt complex and that unneeded to pay extra for a shuttlePrior to the move I was told my price wouldn't change and I didn't require any oth

Complaint: ***
I am rejecting this response because:There was NO discount applied to my final bill and there were NO emails and calls to keep me informed with my move. I'm the one who emailed and called daily with NO response from Traditional Van Lines.My accusations concerning my Helmet is absolutely true. I had a brand new Helmet in the original box that went on the truck with a number and I'm missing three boxes from the move including that one. I bought two and we brought the other one ourselves - the movers said mine would be ok without putting in a brown moving box. I never even thought about it being stolen. The new Helmet cost $and I'm certain it was stolen and pawned. The very idea that I got a $30/day discount is insulting. I have at least $in damages - and I did file a claim immediately after the claim form was sent to me but never heard back. I want my Helmet replaced - PERIOD
Regards,
*** ***

This was the worst company I have ever dealt with in any spectrum of my lifeTheir communication was abysmal at best-they were hours late when picking up my things to put them in storageWhen they did arrive they were fine on the front end-don't let this fool you though! They had misquoted my move and it ended up costing more than $extra than expectedAfter months of storage, I arranged for my things to be delivered to my (empty) new apartmentI called to confirm on July 28th that they would arrive on July and received confirmationI called again July 30th to see what time they would be coming and no one answeredFinally, they emailed me back at PM to say that my things would not be delivered until wednesday August 2, giving me hours noticeI was then homeless in boston for nights as my apartment had no furniture or beddingThey ensured they would try to refund two nights of hotel staysThey then pushed back my move hours on august to 7:I called the dispatcher times with no answer, so finally I called the customer service employee back who told me they would not be coming until August This was obviously getting ridiculous so they eventually conceded to come at PM (actually not showing up until PM)The next day they told me they owed me nothing and refused to compensate me for the two nights in a hotel, which is obviously absurd because their failure to communicate left me stranded in a foreign city with nowhere to stayThey refused to let me speak to management on the phone, and I was put on hold continuously and was hung up on twiceMy mom and I had to take days off of work in addition while we waited around in Boston, which is a huge financial and logistical burden0/would NOT recommend ever getting into business with these people, unless you want a headache and to spend over more dollars than intended! Zero professionalism, zero communication between the different employees, totally fake customer service, and zero helpfulnessWish I could give them zero stars

Last week was the second time we have used this company to relocate and like the first time the service was impecable.Everything went smoothly with no stress at all
The difficult part this time was that our new flat was on the 3rd floor with no lift but the crew just got on with it without complainingOn the first day the team packed us the whole flatAs we did not want to take time off work we left them by themselvesWhen we returned home all was packed and readied for the move the following dayWe did not get a home survey this time as the company had our records from the previous moveThe move was completed on time and most importantly with no damages and no missing items

The company took care of my items and delivered promptlyI moved from Florida to Brooklyn and had very limited optionsI was expecting to wait about days but they delivered in a matter of daysThe cost was also pretty darn good, some companies quoted me at $but I ended up going with Traditional Express for a bit higher but only because of their reputation Trust your gut, these guys have proven to me to be reliable

I am having a very poor experience with Traditional ExpressFirst, while selling me on thier services, the sales rep told me I could pay for the deposit, the payment due at pickup, and the final payment all with a credit card on fileI had a confusing conversation with the driver who picked up my boxes and he told me that wouldn't be the case and "maybe you heard incorrectly"I wasn't able to reach anyone that weekend and spent the next week trying to get in touch with my rep to clarifyWhen I final got him on the phone (begrudgingly), he told me again that final payment by credit card was fine but had 3-4% service chargeThen he gave me another number to call for any future questions - it was clear he had earned his commission off me and didn't care do deal with my file any more
I then contacted the customer service rep he told me to speak withThe service rep eventually (after several emails trying to clarify) told me that no, I couldn't use the credit card method for the final payment unless I had "pre-approval prior to pick up" and she did not see that approval in the notes
Then there is the issue of scheduling the deliveryI was told originally during the sales pitch the delivery would happen sometime between August 8-Then after being directed to the service rep I was told August 13-14thWhen I reached out on the 12th to confirm I was told the delivery was now scheduled for the 17thWhen no one showed up or called on the 17th, I reached out and was told it was coming on the afternoon of August 18th
Today is the 18th, my second day of setting aside other responsibilities to wait for delivery, and the movers haven't shown up or calledI can't get ahold of the service repAll in all I have found the communication extremely lacking and feel I'm being lied toI didn't mind waiting a little while for a delivery, but I was given specific, incorrect information as a sales tactic and had the delivery window changed times

This has become a larger ordeal that anticipatedFirstly, the client sent us an estimate of inventoryOur Sales rep made a mistake by not including the furniture in the list of inventory however the sales rep did over estimate the volume nearly double what the inventory the client electronically
signed off forThe total inventory that the client signed off for only had or so boxes in it, the actual inventory the sales rep did not include had furniture. On the date of the move it was a shock to both the company and the client that we had to move furniture because of course we did not have a complete inventory in the databaseThat being said, the actual volume of the move was close to our total estimate that we sent outWhat really upset the customer was he assumed we breached the contract yet he electronically signed off (the electronic signature is bellow the inventory) to the inventorySince the electronic signature is bellow the inventory we have to assume a client would do their due diligence and see that the inventory did not include any furnitureWe implore clients to examine the documents we send themThis showed lack of initiative by the customerWe had brought in a lawyer to help us with this clients claims because he became hostile and infuriated with our companyWe had since fired the sales rep Mike because of course he should have done his due diligence and included the new inventory into the company documents however the customer should have also noticed that the inventory he signed off to was by a long shot wrongIt would not be fair for us if he is claiming breach of contract if the customer never reviewed the inventory he signed off toIt makes one think why would any one do this? We already admitted to making a mistake and wanted to fix it by completing his move and getting those remaining items down to his new home for him Considering that if we had taken into account all items the inventory volume would have increased and he would have had to pay for those additional items volume anywaysThe customer claimed that other companies are charging him $to move the remaining items we could not delivery, that seems a bit far fetched and it leads us to believe the customer is stretching truths for his own gains We are absolutely willing to work with him yet he wont speak to anyone except for the Rep that we had already firedWe want to close this and solve his problems asap.

Whatever you do, do NOT use Traditional Express Van Lines! I booked my cross country move with them back in April, giving them full months in advance of my August moveThey sent me a confirmation and took my card info for the depositA few days before the big move, I receive a call from their "relocation specialist" Bill Johnson saying that they can't fulfill their obligationHe tried to rush me off the phone as if this was okay, going as far as saying that "it's good news they were able to warn me this early." That is beyond ridiculous and extremely unprofessionalLeaving customers hanging with no way to move all their belongings over 1,miles away just days before the confirmed move must be common practice for Traditional Express Van LinesI will definitely be reporting these guys to the Revdex.com

We are very much aware of what *** *** has "requested" The clients initial email was a demand which {included receipts} that we pay for his food among other itemsWe in turn offered to refund $which was vehemently denied{ it is on file with you as well} Now the client is requesting only $340-which is a far cry from the initial demand amountWe have been more than willing to settle this matter and will in turn reach out to *** later on today to clarify his latest request

DEAR SIR: I spoke to the customer multiple times and did send her check / compensation $on September 15th by regular mail For some reason she did not received itI called few times to check on herShe said she didnt got itI even send her pictures of signed check by vice president of the
company on her email to verify thatAnd yesterday I send another $compensation check (priority/overnight mail)She will receive it today by pm. sincerely,JUSTIN G***

We felt tremendous grief reading thisI have personally resolved this matter with The *** family and feel that we have gone above and beyond to resolve any issues that have with our company.?

Based on what is on your inventory list - the pickup items list shows a clear differencePlease contact *** *** ***? - they have been notified about a change in the inventory and a revised estimate, and will be able to assist you and present the evidence of the discrepancy