Trans World Entertainment Corporation

FYE receipt prints a link for a survey at the bottom of it to get 20% off your next purchaseWhen you take the survey it gives you the wrong coupon and discount, instead offering 25% off music & video, limiting to what you can use the discount for which is not what the receipt listsWhen I showed the receipt to a manager at FYE in *** ** Mall she said there was nothing she could do as they needed a codeProceeded to tell me that no one takes those surveys and that there was nothing she could do to honor it even though I had it in writing on the receipt that it says 20% of purchase, ANY purchase, not just music & video itemsI emailed the company itself several times with no legitimate response

To whom it may concern;
I am taking the time out of my business schedule to report unlawful business practices being conducted at this location by an employee while being watched by who it seem like the store manager
As I regular customer of F.Y.Eand also after have visited many other locations in the USThis behavior not only sickens me but it is unlawfulAfter picking up a couple of items to purchase and beginning to cash out, the employee James (***) proceeded to tell me that he was going to enroll me into the "VIP program"
Immediately I asked him if it was free, to which be answered, "Oh! absolutely free!" and then moved on on how he was going to give me a discount on my purchase and how I can get money back by just dining outI asked him again if it was free and if there was any commitments attached to it, which he responded quickly: "No, absolutely not, its free" and then requested for my I.Dto finish up my enrollment
The manager then interjected to tell

F.Y.Eoffers a subscription based service to give customs discountsThe subscription based service is free the first two months and then charges your credit card or debit card when you make your first purchase, saving you 10%The cashier instructs that you have two months to cancel the subscription via a phone number or websiteI tried to cancel the subscription with no luck via phone due to the fact that it is all automated, Additionally, the website will not create a login so I can cancel the subscriptionMy second visit I was told to wait until I was in the systemIt has now been a month and I am not in the systemThe website still will not allow me to create a loginThere are no other options to cancel the subscription and I have one month before I am chargedThe subscription is fine but unfortunately the cancellation is not as was promisedThey are unable to do anything in store and the burden is all placed on meEven some of the cashiers at the store have mentioned tha

I used a credit card to purchase something in their store over a year ago and and was told that I could sign up for a free discount card and get 10% offThen I was signed up for a magazine subscription that I did not want and was stuck paying for that was nearly impossible to cancelAfter that was over, nearly a year later monthly charges started showing up on the credit card that I used to make the purchaseI did not authorize them to use my credit card number for anything except the original purchase I made in the store yet they decided to use it for anything they could think to charge me for

I was signed up for the backstage pass vip without my consentI have canceled it and I am still being charged

In August I made a perches at the F.Y.E in Salmon Run mall in Watertown, NYOn SEP my back statement showed a payment to F.Y.E Back Stage VIP PassI did not sign up for this service but was signed up for it without my knowledgeAfter calling the customer service line I finally was able to get them to cancel this membership after several attempts from them to try and solicit me to keep this membership

Went in the store made a purchaseWhile I was checking out they offered me a free discount cardSince then I have had taken out of my bank account for the discount card and they also signed me up for a subscription to people magazine for $66.without my knowledge I did call a number about the magazine subscription and they cancelled and are suppose to refund the $ I have cancelled the vip pass discount card but did not get my back

I just want my Fye vip account cancelled and for them to stop charging meI have called to cancel and they gave me a confirmation code, but I have never made an account everI didn't even know I what was happening at the time of this apparent sign upI just want this cancelled and the charges to stop

I ordered an item online that was "in stock." A few days later I received an email indicating my order was delayed and will arrive in 2-days I reached out to customer service about one week later as no item was received Customer service shifted blame and said I "pre-ordered" the item that was subject to delivery change when I did not I was given a new delivery date about one month later I let another week pass after the new date and still no item I had to reach out to customer service who again gave me another delivery date in another month The item was available through other retailers at that point and was also available when I made the original purchase Funds were taken from my account when the order was first made and my money was basically being held hostage while I had no product Little to no effort to communicate about the delays was made on the retailers end and and I had to initiate everything Customer service was rude throughout the experience and took little responsibility I cancelled the order and gratefully my money was refunded with no issues

I made an online purchase on FYE.com over three weeks ago and the order has yet to be processed I contacted them about a week after the purchase date and was told the items I purchased were on backorder and they were not sure when they would come in After over two weeks with no order being processed or shipment made I made a request for a refund and was told that is not how the system works After three weeks of no product or no shipment I again requested a refund and was again told that the system will not allow it I find this unacceptable if you have a product for sale on your website you should have the item in stock or issue a refund I believe it is wrong to take someone's money and tell them to wait until who knows how long until they get the product which they may or may not get in? This is a very poor business practice If you cannot deliver the goods as advertised in a reasonable amount of time the only option is a full refund

I just want my Fye vip account cancelled and for them to stop charging meI have called to cancel and they gave me a confirmation code, but I have never made an account everI didn't even know I what was happening at the time of this apparent sign upI just want this cancelled and the charges to stop

Website stated that item would ship within business daysI ordered it and paid $for rush shippingbusiness days go by and the order is still processing and I needed the order by a specific dateI email customer service to cancel the order because I will no longer need itThey instead let the vendor ship it anywayAt this point I have already told them twice to not ship it at allNow they expect me to pay to ship the item back to them for a refund of the product, but not the shipping, or keep this product that I no longer needI paid for rush shipping that didn't ship before I needed it, and refusal of the company to cancel an order that did not ship before the advertised time periodThe product itself is advertised as a one size blanket, but is just a thin piece of cloth with its ends seamed and is not even big enough for a childI do not feel that I should be responsible for finding a new package, paying to ship the item back, and waiting for them to refund one or the

I found that I am being billed for something called "FYE Backstage VIP membership," which I had previously cancelled
I contacted customer service to attempt to resolve the issue, and I was told that they cannot cancel my membership because they cannot find my account number, despite the fact that they are collecting money from my bank account and applying it to my FYE membership account They also refused to take my information and have some one call me back I cannot cancel via the FYE online portal because doing so requires either a login ID or account number, neither of which I have, due to having discarded such information when I cancelled the membership in the past, and which I cannot obtain from FYE

This FYE BACKSTAGE illegally took $out of my bank account without my authorization from me I called them up and they said they would put up a block on my account to freeze the money from coming in to their accountNow the supervisor that I talked to he would put a code on the account from taking my money out now the money is out of my account and it went to FYE backstage companyI want my money back asap

FYE employee had offered a free members club to me under the impression that was free after I made a purchase during the holidays I just now seen that since December of 2016, I have been charged $per month for their membership I did not authorize or give them my bank account information to charge my account They have been charging my card as a ATM with draw with FYE Backstage Pass and the number is *** They should not be able to make debits with out my consent or with out me providing them with my bank account information

FYE signed me up for their Backstage Pass VIP program without properly informing me that they would be charging $per monthInstead, I was verbally told by an employee that it was a free programI was told that it only required my emailThey must have received my payment info when I paid for an in store purchaseOnce I noticed the $periodically being taken from bank account, I did a little a little more researchI noticed that the charges were not simply monthly, or even every days, it at times jumps to less than days, which over time would make it more than once per monthI also noticed in my research that I did not even receive a VIP card that was meant to be used to receive the benefits, thus I made further purchases at the store before knowing I was being charged and did not receive the benefits of the program I was supposedly signed up forWhile trying to cancel my membership once I discovered it, the employee seemed to read a script which ended with indica

I was a member of the F.Y.EBackstage Pass programWhen they changed their program to the Backstage Pass VIP program, it became more expensive and before the end of the free trial period I cancelled my membershipNow as we discovered today, not only was my account not cancelled, they have been charging my wife's Well Fargo Visa Checkcard $a month since February She noticed the charges todayWe called the customer service number the the VIP program and immediately cancelledWhen I asked about a refund, we were simply told we were not eligible for a refund due to the terms and conditions They are unable to tell me when the membership began, only that they have been charging my wife's card since FebruaryIt took us calling her bank to find out they have been charging her since February

I have repeatedly spoken to the designated department to cancel my VIP backstage pass membership for FYEDespite my numerous attempts, they continually charge a monthly fee, which I have brought to their attentionThis not unsubstantial monthly fee is infuriating given the repeated assurance that their designated agents will cancel my subscription to this service and continue to charge me

Purchased earbuds from fye at woodfield mall in schaumburg il
The earbud were bogo total amount
The product did not work
Return the item on
The bank account reflects not a return bit a debitThis should have been a return
Called fye on Spoke to the lady who rung up the return she said they were returned, confirmed she did the return, and refused any other action
The charged me twice, once for the initial purchase, and then for the return

This company has the most unprofessional customer service everNo phone number to contact customer service directly and I'm only informed of a problem after I personally had to reach out through social media, after they claim my order was completed and shippedThey've had my money since 8/8/and just now inform me of an error on their end and tell me I should reorder the item; yet I have to wait 7-business days to get my original money back (making it a total of 20-days they've held my money)No compensation in the form of a future discount for their issue or holding my money ransomNo "sorry we dropped the ball, but since we've we've had the product all along we will send you one to remedy the issue"It's a jokeThey expect me to give them more money with no promise of me even getting the item because they made the mistake in the first placeI'm starting to realize why the closest FYE to us is going out of businessThe store manager did shady things there all the time, yet my complaints fell on deaf ears, just like I'm sure this will as wellI'm over all of this and FYEI've also disputed my payment on paypal and have informed them of this whole situationIn a world where actions speak louder than words, FYE's lack of action has made it clear they truly don't care about the customerBE CAUTIOUS WHEN ORDERING