Trans World Entertainment Corporation

When shopping for Christmas last November, we purchased an item or two, and evidently, the sales clerk used or debit card number to enroll us in FYE Backstage Pass without our knowledge or authorization We have been charged $a month ever since then for a service we did not wish to enroll in, or had any knowledge that we were enrolled in We have no account number for this service, so we are unable to cancel We have since canceled our debit card, but I think this practice is terrible if not criminal

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***

I returned an unopened DVD package of The Wonder Years that was originally purchased June 13th, Order number That package was received by the warehouse on July 12th UPS Tracking Number 1ZW020xThe packaged was received by the warehouse but misplacedI was told I cannot receive my refund because they can't find the packageI would like my refund and for them to honor their commitment

fye.com offers a program where you can sell them used movies etcOn their website they say they will reimburse shipping to what their costs would beThey reimbursed $for shipping that cost me over $There is no company or service that will ship lbs of movies for $This is part of their scam to make higher margins on the movies they already pay you pennies on the value forIf I knew they LIED on their website I would of never mailed in the moviesAlthough I checked "no" in your retired box, I am a disabled veteran and will gladly use my network to spread the word of their poor business practices

I was a member of the F.Y.EBackstage Pass programWhen they changed their program to the Backstage Pass VIP program, it became more expensive and before the end of the free trial period I cancelled my membershipNow as we discovered today, not only was my account not cancelled, they have been charging my wife's Well Fargo Visa Checkcard $a month since February She noticed the charges todayWe called the customer service number the the VIP program and immediately cancelledWhen I asked about a refund, we were simply told we were not eligible for a refund due to the terms and conditions They are unable to tell me when the membership began, only that they have been charging my wife's card since FebruaryIt took us calling her bank to find out they have been charging her since February

Our membership team spoke to Ms*** Her membership, # ***, was cancelled on 7-14- The membership team went ahead and refunded two $monthly charges back to Ms*** on 7-22- The membership was enrolled into on 5-19-2015, so there were two monthly charges
assessed.Thank you for allowing us to respond to this issue

To Whom It May Concern: At the time of purchase a customer paying with a credit card is offered our membership program. There is a pamphlet for our membership program which explains all the terms and conditions of the program. The customer is given this pamphlet at the time of
purchased. There is a phone number within the pamphlet that allows them to cancel via phone. Ms*** signed up for the membership in one of our stores on 8/16/2017. Ms***’s membership was cancelled on 11/1/per a call from the customer to the membership department. The cancellation confirmation number is ***. The customer was refunded in full, two credits for $each. The customer was advised of this via email

I placed an order back in July from FYE.comThe item I received was not as described so I emailed them for a return authorization number to mail the item backA few weeks later, I received an order confirmation email from FYE because they were shipping the item back to me, even though I returned itWhen I contacted customer service, I was told they made a mistake and accidentally processed it as a reshipmentI wrote “return to sender” on the item I received the second time and I was told I would need another return authorization, even though I’m not in possession of the item anymore and it was the company’s faultI have still not seen a refundI have email chains from Chris and Nicole to prove their negligence

I placed an order on FYE.com on December 3rd and got an immediate reply email that my order has been cancelledIt stated my money would be refunded 7-later I sent an email on December inquiring if the refund was issued and there has been no responseIt's past the hour response timeThere is no phone number to call to speak with someone on the issue

I just cancelled my service with FYE VIP BACKSTAGE PASS as I was unaware of what kind of service this was Honestly thought it was a free discount service for just being added to the email list for coupons and such Was informed about the program while on a busy line trying to pay for my kids cds...was told to sign up for the email list and I would receive coupons for future purchases I signed up not knowing the full details...silly of me, but I was just tying to get out of the store Low and behold I’m now receiving an $reoccurring charge on my debit card...I never authorized this...they pulled my card number when I purchased the items I was able to cancel today, but instead of a refund for a service never used their representative tried to have me downgrade to a $a month service fee for a service which is unbelievably unclear and misleading Again I reiterated that I wanted to cancel that’s when he quickly changed his tune and shot off a cancellation # for the chang

After getting to the register to purchase my product, the clerk there offered me their backstage passHe clearly stated it was FREE and even after I asked if its completely free, he agreedHe said only the magazines would be charged if I didnt cancel them within a certain amount of monthsHowever, what he refused to tell me and completely hide from my receipt was the fact that I'll be charged $a month with this cardNow this company has my mothers credit card and are making me jump through hoops to cancel thisEven better, David ***, the clerk, didnt even check my I.Dto the credit card I handed himMy mother was in the store with me and didn't even consider that a woman's named credit card was being used by a manThis is a terrible business and a terrible practice

I asked if I would like to sign up for rewards program, not once was I told there would be a monthly fee, then in order to cancel you have to pay again $to cancel or you have to sign up for some other program that claims to be free, given how I feel cheated for having been signed up for what I thought was a free rewards program then charged, I didn't want to sign up for anything that had to do with the company F.Y.E

I went to shop at FYE during the weekend before Christmas on Sunday, 12/18/At the checkout line, the cashier asked in her exact words, "Would you like to save $dollars today by taking a brief SURVEY?" I said yes, where she proceeded to ask me to circle magazinesAfter I did this she proceeded to tell me she had already signed me up for these magazines through a company called *** and I would need to cancel the next day within business days or I would be charged for the magazinesAll of this while a huge line was forming behind me so it made it difficult for me to back out after she had already signed me upThe cashier was completely misleading by asking me to fill out a survey and then just signing me up for magazinesThis process is ridiculously hard to cancel and I was even charged on my debit card within just days of attempting to cancel the serviceBEWARE OF ANYTHING THEY TRY TO OFFER YOU AT THIS STORETHEY ARE SNAKES

I was persuaded to get an FYE discount cardI was never told my credit card would be charged a fee after days until my transaction was completeI tried to call the number on the back of the card to cancel right away and I got a recording telling me to call information to find the right phone numberWhen I called the FYE store at the *** Mall the manager told me he could not help meI went on the web site however, I had to create an account to cancel my membershipI still have not receive an email confirming the cancellation

After shopping for Christmas presents in the store on 11/7/and offered a store rewards card I've been charged $for the month of December and January for a program I never agreed to
Called customer service and was told they do not refund for this even though I never agreed or sign up for this
My debit card was charged $on 12/7/
My debit card was charged $on 1//

FYE ManagementOur daughter made a purchase in an F.Y.Estore and unbeknownst to her a magazine subscription for *** which she does not read was attached to her purchase as a trialWe were then surprised to see magazines begin to arrive and we tried to figure out why they were coming to us and if it was a holiday gift from someoneIn May we finally traced it to F.Y.Eand a purchase she had made in their store some*** before the holidays I called and could only access an automated complaintcancel system I opted out of the subscription Unfortunately we continue to see a charge of being applied to her account and most recently it seemed to be associated with another subscription...*** magazine The subscriptions seem to begin as a trial but F.Y.Edoes not call with the trial end date info or to get permission to use the credit card for the subscription This is an extremely questionable practice which should be stopped It is very difficult to stop the subsc

Highly DO NOT recommend their online storeI ordered items that were labeled as "in stock" only to find out after weeks they were on back-orderThere was no note on the items stating thisI wanted to cancel since they could give me no ETA on when the items would be ready but I could notWhen I asked about cancelling this was their response:
"In order to process purchases more efficiently, we use an automated order processing systemUnfortunately, this automated system does not allow us to manually alter or cancel an order once it has been placed and is in processFYE Customer Support"
I never leave a bad review on something but I had never heard of such a terrible policy or dealt with such bad customer service

I was looking for a trade in for some items I didn't need anymoreI input the bar code in the comparison site and second spin was offering more for the itemsSo okay, I never heard of this site before and I would give them a tryI placed the order on November 15, and here's the order details:
Order: *** Items sold:
Greys anatomy: complete seventh season {discs} DVD credit ($ 5.25)
Linkin park - minute to midnight CD credit ($ 1.00)
Ingrid Michaelson - be OK CD credit ( $ 2.25)
Adele - CD credit ( $ 3.50)
The all American rejects - move along CD credit ($ 1.00)
I send this on the 30th of November with tracking information and it was delivered on December 4th, I have emailed them on the 8th with a screenshot of my package being delivered, they said they would contact me and get back to me regarding my orderIts now the 18th and there's no new information about my trade in, I'm getting tired of contacting them and getting the same replyI need to be pa

Today I was enrolled in FYEs VIP program by a salesperson, without my permission, at the point of sale The salesperson saw me take out my credit card and said, "This is your total, but here, let me save you 10%, what's your email address?" I didn't need to save 10% (10% was only fifty cents) but I'm often asked for that information in other stores, so I provided it I was NOT asked if I wanted to enroll in a membership, and I wasn't even really told I was being enrolledshe just began the process, on her own, without consent After turning down the "opportunity" to sign up for three magazine subscriptions (?!) I swiped my credit card to complete the $purchase I'd been trying to make And that's when I saw a disclaimer on the screen In the giant wall of text, I happen to see that I was authorizing FYE to charge my card $per month?! ...So, the membership I was involuntarily being signed up for was actually a pay-per-month service?! I asked the salesperson, and she in

In the fye store located at *** ** *** *** *** ** ***, that had set me up with a trial of there Backstage pass programI got a free trial but never activated my membershipEven though I did not have a activated membership I was still being charged $a month for monthsI wasn't able to get onto to my account because the email that I was getting notifications about said product was not even linked to an account at fyeSo I had to activate my membership so I could cancel itI talked to a representative who isnisted that I should keep my membership activateAfter repeating my self several times saying I did not want my account active she finally said she would cancel my membershipI've tried contacting the corporate office in Albany, NY but got sent to voice mail right awayI am trying to get refunded but their customer service is slow and unreliable