Trans World Entertainment Corporation

I shopped at the store in *** *** in JanuaryI purchased some *** *** dollsI rarely shop in the mallThe gal at the register stated that I could save a little with a rewards card that cost a one time per year While I am only in there a couple times per year, I thought it would be good to save on *** PopToday, I see a charge for this month from FYEI go and look at Feb and sure enough another chargeNobody ever told me it was monthlyThat would be a wasteI told her I am rarely in thereI am so mad at either her lack of training or deliberate misrepresentation

I ordered a shirt online from FYE.comI paid almost $for rush shipping, which is supposed to be2/business daysThe product didn’t come for business days, and I was therefore unable to use it for what it was intended forIf I had known the product would not arrive in time I would never have placed the orderWhen asking for my shipping g to be refunded I was told they would only downgrade me and not give me a full refundI asked the customer service representative more than four times for the contact info of her supervisor because she was not listening to what I was saying, and every single time she ignored my requestTheir policy states that shipping will be fully refunded if an item is misshippedMy item was two days lateI wanted to talk to someone with the power to help me directly and she refused to even acknowledge my request several times

I was signed up for the backstage pass vip without my consentI have canceled it and I am still being charged

After getting to the register to purchase my product, the clerk there offered me their backstage passHe clearly stated it was FREE and even after I asked if its completely free, he agreedHe said only the magazines would be charged if I didnt cancel them within a certain amount of monthsHowever, what he refused to tell me and completely hide from my receipt was the fact that I'll be charged $a month with this cardNow this company has my mothers credit card and are making me jump through hoops to cancel thisEven better, David ***, the clerk, didnt even check my I.Dto the credit card I handed himMy mother was in the store with me and didn't even consider that a woman's named credit card was being used by a manThis is a terrible business and a terrible practice

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.As of yet I have received no information or any of the refund from Trans World Entertainment CorporationThey have not contacted me in any way, nor provided proof that I signed up for the VIP Backstage Pass.Regards,*** ***

I was offered a FREE membership with this company upon purchasing something from them back in march of At that time I was never told about any continuing fees or anything of that natureAll that was said to me is that I would save a certain percentage off my current purchase upon enrollingI agreed to those termsHOWEVER, upon doing an inspection on my bank account after coming up short on money for the past couple of months I noticed that I was receiving a $dollar charge on my account for the past several months with the description as FYE Backstage membershipI was immediately concerned because not only did I never agree to being charged monthly for the subscription service, I NEVER at ANY point gave them my debit card or bank account information! I immediately contacted their customer service with a complaint about this issue and asked them how exactly they obtained my bank informationAfter several run around emails all they ever did was cancel my membership wit

I have only been to this store onceI bought a couple postersThe guy asked me if I wanted to be a VIP I said no I don't come here enoughHe asked if I wanted to save money I said sureI dont really look at statements but I just did and I see money being pulled out of my account from them after I said no I did not want itI called and they said that when the guy put the discount on it automatically enrolled me into the vipI did not want this serviceI do not go to this store

To me its like a slap in the face or haha we're not going to do anything for you that's importantThis is the worst custometr service through a company that's supposed to be for consumers!

FYE Incbilled me twice and refuses to put the order through

This is not the worst scam in the world but it still sucksLiterally bought ONE dvd for nostalgia purposes and the kid at the register said hey, why don't you sign up for this & get 10% off, no fees mostly just emails letting you know about specials - harmless right? He didn't make me fill out anything except to give him my email and I figured whatever they have my email, no biggieFast forward a month later, FYE has taken $out of my bank account - how did they get this information unless they took the secure card info I used at their store and charged it without my consent? So I call, cancel, receive a cancellation email, and am refunded my moneyCrappy to have to waste my time for something I did not expect but it's done and over withNow here we are today, two months after literally just giving my email and I have officially been charged $20.00, this time to a Magazine Service for a subscription I never signed up for! I call the company who 'does not see an account for me' but then mysteriously the guy on the line has my address and is asking me to verify it so I can get my money backAfter I ask him how they got this information he says "well ma'am looks like you signed up through FYE." At this point, regardless of the amount of money, I am terribly annoyed that I even have to deal with this and monitor my bank account because you can't simply cancel something you'd promised to cancel months agoFYE / Trans World / whatever you want to call yourself, you are scamming sm and I am disgusted at the tactics you use to sucker your poor employees to manipulate people like me who never shopped in your store before minus the one time and definitely won't nowI understand that one person in the scheme of things means nothing but seriously, I hope you go out of businessThe way you obtain people's information is fraudulent and unlawfulThis review may also not matter but I hope it contributes in the fight to keep you an unaccredited business and keep potential customers aware of the dangers of shopping at your store, even if it is only for dvd

FYE (For Your Entertainment) offered me a 30-day trial for their Backstage Pass programThey never notified me that I would be automatically enrolled in it unless I told them I wanted to opt outThey took $from my checking account without my permission

Our online team followed up.*** order * *** was checked in on 1-24- A payment was submitted to the customers *** account,
***, as the customer had indicated when the order was placed The payment was returned to us by ***, reason "Denied", on 1-25- The online team contacted Mr*** through email and a phone call on 1-25- He replied through email with a new payment address, *** The payment of $was resubmitted to *** and completed by the customer on 1-27- The amount consists of $for the items sent, and $as a reimbursement for shipping expenses per agreed upon acceptance policies.Thank you for allowing us to respond

I am writing to make a formal customer service complaint in regard to my resent visits to FYE Music Store #in *** ** on June 16, I am outraged at the unprofessional, unethical, and poor customer service from sales associate FYE Music Store toward meI feel grossly aggrieved and dissatisfied from this entire incidentThis was extremely poor customer serviceI am also embarrassed and insulted from the incident happen in front of other customers in the storePlease not Cody (FYE Music Store Sales Associate) aggressively yelled out no to me in front of all the other customers in the storeOn June 16, on or around 1:PM I entered into FYE Music StoreUpon selecting my purchase I checked out on or around 2:PMI informed Cody (FYE Music Store Salesperson) that my shopping bag had ripped and I would like another shopping bagHowever in his rush and poor customer service to complete the sale he refused and denied to give me another shopping bag to put my purchas

FYE signed me up for their Backstage Pass VIP program without properly informing me that they would be charging $per monthInstead, I was verbally told by an employee that it was a free programI was told that it only required my emailThey must have received my payment info when I paid for an in store purchaseOnce I noticed the $periodically being taken from bank account, I did a little a little more researchI noticed that the charges were not simply monthly, or even every days, it at times jumps to less than days, which over time would make it more than once per monthI also noticed in my research that I did not even receive a VIP card that was meant to be used to receive the benefits, thus I made further purchases at the store before knowing I was being charged and did not receive the benefits of the program I was supposedly signed up forWhile trying to cancel my membership once I discovered it, the employee seemed to read a script which ended with indica

During my sale transaction, the clerk offered me a rewards card He did not mention they would charge me $monthly and automatically from the card I paid with during my sale transaction I never received a statement from FYE, I simply discovered these charges on my account for the past several months This is very dishonest business practice Furrher inquiry online, I see this has happened to many people

On 11/14/I ordered DVDs and CDs below from SecondSpin.comI took advantage of their advertised deal stating if you ordered $or more, you would get 20% off your entire order and free shippingOn 11/16/I received an email (below) stating my order had shippedOnce received, I opened my package and noticed that they had sent me a DVD that I had not ordered but also failed to send me a two disk set (BRAVEHEART/GLADIATORsecond item listed below).I emailed Customer service to try and correct the problem (sending me the correct DVDs and a way to ship back the DVD which I did not orderCustomer service said that the were refunding my $but actually credited my Second Spin accountI emailed them again, stating that I did not want the credit or the money back, but wanted the DVDs that I had originally orderedThey emailed back stating that those DVDs were no longer in stock, but I went online and saw that they were showing in stockThey responded that they were differ

I used a credit card to purchase something in their store over a year ago and and was told that I could sign up for a free discount card and get 10% offThen I was signed up for a magazine subscription that I did not want and was stuck paying for that was nearly impossible to cancelAfter that was over, nearly a year later monthly charges started showing up on the credit card that I used to make the purchaseI did not authorize them to use my credit card number for anything except the original purchase I made in the store yet they decided to use it for anything they could think to charge me for

I purchased The *** ** *** Studio Wireless headphones in December of Making the headphones not even one year oldI paid $400+ dollars for said headphonesI recently threw away all receipts I had from last Christmas, including the receipt for these headphonesWithin the last two weeks these headphones will no longer sync to any phones to listen to music or take calls, etcNow they have to be plugged in, hence making them no longer "wireless"I went to the Apple store to have them repaired but they stated that without the receipt I would have to pay half of what I paid for the headphones themselvesI called FYE where I was spoke to a supervisor named Alec and was informed that if I bring in the headphones he would print me out a receipt stating that the headphones were indeed less than a year oldWhen I arrived at the store, another store manager informed me that they had re-located in the mall and in the process of the move, all of their information from the old store was

This is about the FYE.com businessDO NOT USE THIS COMPANYThey always have promos online, so they have the best prices on the internetHowever, they make so many mistakes on orders that it's not worth itI've made about orders with this companyI've received exactly order that was mistake freeThey shrink wrap cds/dvds that look like they have been used as coasters and sell them as newThey mislabel movies and will send you the completely wrong itemThe biggest problem here is when you return things to them, they will NOT ever refund your purchaseThey have no customer service phone number, and they will ignore your emails or just flat out act obliviousI've returned orders, it's been about a month since they have received bothI've received no refund and they have just stopped replying to my emailsI've had to file bank charge backs, which I absolutely hate to do, to get my money backBUYER BEWAREThey have the best prices, but when they mess up your order, be prepared for a fight to get your money back

Today, Dec2, FYE was involved in a trial subscriptionThey provided incomplete information about the subscriptionFirst, they asked for a phone number to get 10% offPhone numbers are typically used in other stores to look up cardholder or member discounts, as other shops in the same mall do, but instead FYE used this information to add a "free trial." The information provided on this free trial was incomplete and false, I was told I could cancel online, but since the store registered for me and I do not have an account, I cannotAdditionally, a magazine subscription was added under the guise of a surveyThe employee I spoke to did not mention a trial and implied it would be a favor if I circled what magazines I would prefer to read, so I quickly circled three as askedAdditionally, these memberships were given during the holiday rush at the mall and have a two month window, seemingly hoping that subscribers will forget to cancel due to busy schedules associated with this time