Trans World Entertainment Corporation

*** *** enrolled on December 7th, 2015. There was one charge for $11.99. The membership is now cancelled and a refund for $was process to the customer on January 15th, 2015.Thank you for allowing us to respond

I was offered a FREE membership with this company upon purchasing something from them back in march of At that time I was never told about any continuing fees or anything of that natureAll that was said to me is that I would save a certain percentage off my current purchase upon enrollingI agreed to those termsHOWEVER, upon doing an inspection on my bank account after coming up short on money for the past couple of months I noticed that I was receiving a $dollar charge on my account for the past several months with the description as FYE Backstage membershipI was immediately concerned because not only did I never agree to being charged monthly for the subscription service, I NEVER at ANY point gave them my debit card or bank account information! I immediately contacted their customer service with a complaint about this issue and asked them how exactly they obtained my bank informationAfter several run around emails all they ever did was cancel my membership wit

Good morning, Our DM addressed this issue with the customer. Thank you for letting us respond

She shops in the *** *** location in *** **. We have been receiving *** magazine most recently but our on her recent statement an additional charge of $associated with a *** magazine appeared

This company has the most unprofessional customer service everNo phone number to contact customer service directly and I'm only informed of a problem after I personally had to reach out through social media, after they claim my order was completed and shippedThey've had my money since 8/8/and just now inform me of an error on their end and tell me I should reorder the item; yet I have to wait 7-business days to get my original money back (making it a total of 20-days they've held my money)No compensation in the form of a future discount for their issue or holding my money ransomNo "sorry we dropped the ball, but since we've we've had the product all along we will send you one to remedy the issue"It's a jokeThey expect me to give them more money with no promise of me even getting the item because they made the mistake in the first placeI'm starting to realize why the closest FYE to us is going out of businessThe store manager did shady things there all the time, yet my complaints fell on deaf ears, just like I'm sure this will as wellI'm over all of this and FYEI've also disputed my payment on paypal and have informed them of this whole situationIn a world where actions speak louder than words, FYE's lack of action has made it clear they truly don't care about the customerBE CAUTIOUS WHEN ORDERING

we were being charged $for months and we have never heard of this placeeven if we did so with out knowing it my knows never to sign for discounts ar deals EVER

I did do the VIP Backstage Pass, but later tried to cancel the productAfter making several calls to FYE, and dodging all there sales tactics to purchase more productsThey supposedly canceled everything Apparently not, they only stopped the FYE charge on my accountI no longer wanted the VIP Backstage Pass or the Magazine SubscriptionI am still being charged annually for the magazine subscription even after I specifically notified that I no longer want their productI contacted my bank and they gave me a phone # to contactIt's completely automated and can't speak to an actual personI was giving the details about Trans World EntertainmentI've been consistently calling their Customer Care Department, but oddly during business hours of 8AM to 5PM - they are unavailable to take my callI've even emailed the Chief Financial Officer twice and Called his direct line and no responseI just want my refund and to no longer have this subscriptionIt's been a royal pain more tha

Fye runs a rewards service called F.Y.E Backstage Pass VIP which save you a total of 10% off your order plus some mail in rebates that aren't worth the time to go throughLike some Companies like *** they charge for the card, but unlike *** who charges only around $for a one time annually fee that can only be payed for in store and comes with a years subscription to there magazine include, FYE charges $every month with nothing but cheap mail in rebateBut the worst part is how they sell it to youThey will ask you if you want to sign up for a free 30-day trial and if you say yes they ask to use a credit or debit card to be used for it saying it helps with verification (which is what the employee says to me when I asked) and they added it to you cart and when you finally ring out they say the only way you can cancel it by phone, which I didn't care because I thought it was a one time dealAs time when on I forgot about it only using the card twice since purchase

Today, Dec2, FYE was involved in a trial subscriptionThey provided incomplete information about the subscriptionFirst, they asked for a phone number to get 10% offPhone numbers are typically used in other stores to look up cardholder or member discounts, as other shops in the same mall do, but instead FYE used this information to add a "free trial." The information provided on this free trial was incomplete and false, I was told I could cancel online, but since the store registered for me and I do not have an account, I cannotAdditionally, a magazine subscription was added under the guise of a surveyThe employee I spoke to did not mention a trial and implied it would be a favor if I circled what magazines I would prefer to read, so I quickly circled three as askedAdditionally, these memberships were given during the holiday rush at the mall and have a two month window, seemingly hoping that subscribers will forget to cancel due to busy schedules associated with this time

FYE employee had offered a free members club to me under the impression that was free after I made a purchase during the holidays I just now seen that since December of 2016, I have been charged $per month for their membership I did not authorize or give them my bank account information to charge my account They have been charging my card as a ATM with draw with FYE Backstage Pass and the number is *** They should not be able to make debits with out my consent or with out me providing them with my bank account information

I recently purchased a Bluetooth headphone which I was told was compatible with my iPhoneWhen I opened the package, I found that it had no microphoneWhen I tried to exchange it for a different set, I was told I could only get the exact same productWhich makes no sense- the product was not used, nor damaged When I asked the manager what would happen if I had said they didn't work, she said I would still have to exchange it for the exact same brandSo, what she was telling me is that, regardless of the reason for the exchange, I am forced to pay for an item I don't wantShe said that's the corporate policy, as written on the receiptI understand that she may have misunderstood my questioning its iPhone capability, and, because I thought the headphones were what I needed, I didn't think about returning themSo, I didn't realize their return policy until after I decided to take them back for an exchange

Sales reps lie to you when they try to pitch their FYE VIP cardThey tell you it's free and will save you 10% and but don't tell you that you will be charged $12/month automaticallyThey also do not give you an opportunity to read the fine print when you purchase and force you to make a decision immediately
When you read the fine print and realize this, the only way it says to cancel is to call themWhen you do, they force you to listen to a sales pitch and are rudeWhen I told them I was not interested, they spat off a cancellation code and quickly hung up before I could ask any follow up questionsThey did not even have my membership ID or name to be able to cancel, but they don't give you an opportunity to confirm it was really cancelled
Later I found where you can login to their website and sure enough, the account was not cancelledI cancelled it online and made a screencast video as proof in case charges still show up on my credit cardAfter googling and seeing se

We signed up for Fye's discount programThe trial period and fees were not disclosed by the cashier
After the trial period the monthly charge is $was deducted from out bank account each monthWe have called them more than once to cancel the membershipThe last time we called was on 5/30/They said it was cancelledToday, we just got hit with another $fee(6/27/17)
We would like all monthly fees refunded

I signed up for the backstage pass program under the guise that it was freeMonths later I noticed an auto deposit coming out of my bank account
I signed up for the backstage pass program after being told it was freeI even double checked with the sales rep to make sureA few months later I noticed charges being withdrawn from my accountI did not give them my card information nor authorize thisI merely signed up for a card thinking after being told it was freeNowhere on the papers I signed did it mention being a paid service or being just a free trialI would have opted out had I known about that

I signed up for the backstage pass program under the guise that it was freeMonths later I noticed an auto deposit coming out of my bank account
I signed up for the backstage pass program after being told it was freeI even double checked with the sales rep to make sureA few months later I noticed charges being withdrawn from my accountI did not give them my card information nor authorize thisI merely signed up for a card thinking after being told it was freeNowhere on the papers I signed did it mention being a paid service or being just a free trialI would have opted out had I known about that

I purchased something for dollars in March of from FYEThe cashier brought up the vip backstage pass to save x percentage on today's order, further likening it to a frequent shopper cardI said sure, I then declined the magazine choices and received no accompanying paperworkFrom said point my bank account has been charged 5+ times for when I have no membership number and no card for said membershipI have not recieved any of the services/benefits outlined in the terms of service after I looked it up months laterI don't even have any information on having an account and no way of accessing it

I have been charged for magazine subscriptions multiple times after cancelling my F.Y.E backstage subscriptionNot only did I cancel my subscription only days after making an account, I deleted it twice because the first time did not workI then proceeded to delete my account, so how is it POSSIBLE that I am still being charged for unwanted magazines? Since my account is no longer active I cannot cancel the subscription, again, and have been charged $for this monthLooking back at my back statement I have found I was charged $for what is filed under TME URU83W PEOPLE * NY, and then 8/i was charged $This is completely unethical and I am shocked this company is not shut down for stealing money and continuing to charge customers for unwanted productsNot only unwanted but an outrageous difference of price rangesHow on earth was I charged that much for people magazine?

On 1-2-I returned a CD that skippedI was given a credit to my *** ***, which is a debit cardAs of 1-23-I have not received this refundI called three times and was given three different excusesI was told on Friday 1-21-that a refund had been authorized and that I needed to be patient

I ordered a shirt online from FYE.comI paid almost $for rush shipping, which is supposed to be2/business daysThe product didn’t come for business days, and I was therefore unable to use it for what it was intended forIf I had known the product would not arrive in time I would never have placed the orderWhen asking for my shipping g to be refunded I was told they would only downgrade me and not give me a full refundI asked the customer service representative more than four times for the contact info of her supervisor because she was not listening to what I was saying, and every single time she ignored my requestTheir policy states that shipping will be fully refunded if an item is misshippedMy item was two days lateI wanted to talk to someone with the power to help me directly and she refused to even acknowledge my request several times

After getting to the register to purchase my product, the clerk there offered me their backstage passHe clearly stated it was FREE and even after I asked if its completely free, he agreedHe said only the magazines would be charged if I didnt cancel them within a certain amount of monthsHowever, what he refused to tell me and completely hide from my receipt was the fact that I'll be charged $a month with this cardNow this company has my mothers credit card and are making me jump through hoops to cancel thisEven better, David ***, the clerk, didnt even check my I.Dto the credit card I handed himMy mother was in the store with me and didn't even consider that a woman's named credit card was being used by a manThis is a terrible business and a terrible practice