Trans World Entertainment Corporation

Are records show that [redacted] spoke with a representative that assisted with cancelling the membership won 11/19/15, a credit of $143.88 was issued. Our membership team verified that there were still 6 charges of $11.99 remaining an they have processed the credit of $71.94 on 11/20/15. Membership...

services called and left a voicemail for [redacted] reconfirming the cancellation and advising him that all charges of the monthly membership fee have been credited back.
Thank you for allowing us to respond.

[redacted]
[redacted]Subject: Close complaint[redacted]
I need to close my case, [redacted] contacted me, that my trade in was stolen and that they are going to...

pay me.Id: [redacted]

The membership for *. [redacted] (# [redacted]) was cancelled on 5-5-15.  A full refund was issued for 11 months, totaling $131.89.  Broken down; refunds of $11.99 and $35.97 took placed on 5-5-15, 3 credits for $23.98 were then completed and finally, $11.99 was credited back on 5-16-15.Thank you...

for allowing us to respond to this issue.

Our online team was working with the customer on this issue.  Here are the options the customer has with their USED purchase, she has the option of getting a credit of $0.35 for the damaged case, a reshipment of a new case or return insructions, if they want to return the entire item because of...

the damaged case.  The online team had emailed the customer back and had not heard back from the customer.  The customer can feel free to contact the website back and select one of the above metioned ways to fix this issue.Thank you for allowing us to respond.

From our membership team.  Customer [redacted].  Her FYE Membership was activated on 02/15/2015 and then cancelled on
08/06/82015. We billed five times at $11.99 on 03/18, 04/18, 05/18,
06/18, & 07/18/2015 for a total $59.95 in charges.  Then four (4)...

credits were issued on 08/06/2015, $11.99, $35.97 and $11.99  for a total of $59.95, full credit.
The credits were issued only for what was billed, seems
like the last three items Ms. [redacted] listed are credits and not debits.Thank you for allowing us to respond.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
I'm not looking for a refund, I'm aware that I closed this account before charges were made. My complaint is that my credit card was used in a manner that I did not authorize and was certainly not explained to me at the point of sale. This type of marketing is underhanded and unethical. In doing a quick Google search it is apparent that, while I avoided charges, there are many that haven't been so lucky. This practice needs to stop. You are cheating many customers out of their money without their knowledge. You have lost my business and I will continue to tell other customers about this scam until you end it.
Regards,
[redacted]

Our membership group spoke to Ms. [redacted] on 7-23-2015.  At this time they cancelled membership # [redacted] and issued a credit for $47.96.  Ms. [redacted] enrolled in the membership program on 12/20/2014.Thank you for allowing us to respond to this issue.

I am to get $125.00 for sale of Blue Ray DVD's and Regular DVD's plus shipping cost of $17.90 to be reimbursed

This customer did not have a magazine offer through us.  The system was searched by Name and Address.  There are no...

orders in the system with this last name or address.  Could there be another name that this is under?  Also there are no charges for this customer because there was never an order processed.  If the customer is questioning charges, is he/she enrolled in our membership program?  Thank you for allowing us to respond.

The customers receipt states the information regarding the...

promotion. There is also a pamphletfor the promotion which explains all the terms and conditions of the promotion. There is a phonenumber on the pamphlet that allows them to cancel via phone. If the customer needed assistancegetting their order cancelled they could have contacted our store customer service and we wouldhave been able to assist them.Mrs. [redacted]' s promotion was cancelled on 7/3/2017. A refund in the amount of $17.50,for recent charges was processed back to the customer on this date. On 7/20/2017, a pastrefund for $17.50 was also processed to the customer, for a complete refund.Thank you for allowing us to respond to this concern.Sincerely,Kristen [redacted]Customer Care AgentTrans World Entertainment

At the time of purchase customer paying with a credit card are offered our membershipprogram. There is a pamphlet for our membership program which explains all the termsand conditions of the program. The customer is given this pamphlet at the time ofpurchased. There is a phone number within the...

pamphlet that allows them to cancel viaphone.Mr. [redacted] Record membership was cancelled on 5-30-2017 per email request.The confirmation number is [redacted]. At the time no credit was requested.A refund has been requested and will be processed. The customer will receive a refundof twenty six charges of $11.99 back to their credit card.Thank you for allowing us to respond to this concern.Sincerely,Kristen [redacted]Customer Care AgentTrans World Entertainment** [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Our membership department located Mr. [redacted] membership, which was opened on 1/20/2014.  The membership was canceled by our membership department on 03/28/2016. On 03/28/2016 two credits; one for $95.92 and the second credit for $35.97, were issued.  Later, an additional credit of...

$191.84, was issued on 04/05/2016.  The total that was billed to Mr. [redacted] and at this time is refunded, was $323.73; from 01/20/2014-03/20/2016.Thank you for allowing us to respond.

At the time of purchase a customer paying with a credit card is offered our membershipprogram. There is a pamphlet for our membership program which explains all the termsand conditions of the program. The customer is given this pamphlet at the time ofpurchased. There is a phone number within the...

pamphlet that allows them to cancel viaphone.Mrs. [redacted] membership was cancelled on 7/28/2017 per a call from the customer tothe membership department. The cancellation confirmation number is [redacted]. Thecustomer was refunded in full, eight credits for $11.99 each. The customer was advisedof this via email.Thank you for allowing us to respond to this concern.Sincerely,Kristen [redacted]Customer Care AgentTrans World Entertainment[redacted]
[redacted]
[redacted]
[redacted]

Mr. [redacted] signed up for the membership in one of our stores.  WE have cancelled his membership as of February 8th, 2018 and he will be refunded two charges of $11.99 to his credit/debit card.  Thank you for allowing us to respond.

July 22, 2015 Re:  Ms. [redacted] Complaint #:  [redacted]           To Whom It May Concern:   Our membership team spoke to Ms. [redacted] on 7-8-2015.  They found her membership (#[redacted]) and cancelled it on that same day.  Ms. [redacted] had signed...

up for the membership on 11-5-2014.  At the customer’s request, a refund of all charges, $83.93 was issued. Ms. [redacted] had also signed up for our magazine promotion.  An order for [redacted] was placed on 11-5-2014 (order # [redacted]).  The customer was charge for the subscription a fee of $17.50 on 1-10-2015.  Ms. [redacted] contacted the magazine team on 6-22-2015 via email and requested a cancellation.  This request was honored and a full refund was processed on 6-23-2015.    Thank you for allowing us to respond to this concern. Sincerely,  Kristen G[redacted] Customer Care Agent Trans World Entertainment

Is there any way to obtain more information about this charge?  Like what the memo is on the customers statement?  This would help us to identify the charge and be able to assist from there. Thank you.

The customer had signed up for a membership with us.  The account was cancelled on 12-23-2015 and refunded in amounts of $11.99 and $551.54 for the charges for the monthly fees.Thank you for allowing us to respond.

Consumer contacted Revdex.com and advised he was fully refunded as such complaint is now resolved.

A voicemail from our membership department was left for Mr. [redacted] last week.  Membership # [redacted] has been cancelled and a full refund processed.  The voicemail for the customer had this detailed information, a confirmation number and a call back number in case the customer has any...

further questions.Thank you.