Transformations

[redacted] air conditioner was approved for an exchange yesterday before we received this complaint via the Revdex.com We will contact [redacted] to verify information and proceed with the exchange

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]

Thank you for providing the screen shots in your response Haier doe not sell any refurbished TVs through [redacted] , nor have we sold [redacted] any refurbished TVs The customer service agent provided trouble shooting steps to try to help you resolve the issue, which did not correct the problem They provided you with a local service center that could repair your TV, and they did state that there is not a warranty on refurbished units This was also communicated in the second email you received Both the the customer service agents were correct there is not a warranty on refurbished units Haier will make a one time exception and will pay for the repair of your TV

The executive office will contact [redacted] to arrange for the refrigerator to be repalced

The executive office will contact the customer and arrange for the requested $to be sent

The Executive Office will be in contact with the customer to resolve the issue

I would like to get the refund check before I dismiss thisI have already spoken to two service technicians and need the refund money ASAP to try to fix this unitI asked Haier to expedite refund check so I can hire a technician to try to fix unit.because of all inquiries with Haier just wanted to make sure they send the correct amountSo ok to hold complaint as inactive until I get the refund check Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Haier will contact this customer directly to assist in troubleshooting the issue , However I can say we have no record of any attempt by this person to contact Haier directly, I understand a reluctance to incur toll charges but truth be told Haier America offers toll free support, a free chat option as well as a free email service as wellI am at a loss why none of these were attempted

Our Executive Office spoke with *** [redacted] yesterday and offer her a refund, which she accepted According to the note sin our system [redacted] stated that she was going to withdraw her complaint since she accepted the refund

Complaint: [redacted] I am rejecting this response because: [redacted] was the company that installed the system in my houseThey purchased it from [redacted] I have never seen these receipts and don't know how you acquired themI requested them from [redacted] but they would not give them to me because they were not sold to meThey were sold to ***I assure you that they arrived at my home sealed in their original packaging I dont know when or how much [redacted] paid for themMaybe they purchased them and had them in stockI dont knowI only know what I paid and when I paidAs for receipt for the used replacement unit, I still don't see why this is relevant.You are welcome and encouraged to send a tech to inspectThe replacement unit has nothing to do with the failure of the Haier unitI still dont understand why Haier has not sent anyone to see what happened or what caused it to happenIt seems as if you just dont careBoth the replacement and failed units are still on my roofI will be replacing the entire system with a new, quality manufacture that will stand behind their product If you wont stand behind your product, just say soI dont expect anything in return other than what I have paid for this low quality Chinese systemMy mistake for not doing my research when it arrived at my home Regards, [redacted]

The Executive Office will contact the customer to resolve this issue

Our Executive Office will be contacting the customer to arrange for the unit to be replaced

Complaint: [redacted] I am rejecting this response because: I feel that it is Haier Americas responsibility to find out why the air conditioner exploded on my roof and should send someone out to look at it, not have me pay for someone to come and give me an estimateI am now over $for original purchase, installation, crane rental, roof repair, and new replacement systemIts been weeks since the incident and no one has come to inspect or offer advice of what to doIve tried to call the representative assigned to my case times with no responseCalling the customer service number was a total waste of timeFinally after a week of customer service run a round, I got in touch with executive office who have been much more helpful and sympathetic, they decided that they would pay for the roof repair and for damaged parts on the unitI still have not received any payment for roofHaier wants me to pay someone to give me an estimate, pay for all labor and freonThey will only supply the parts needed to repair defective unitI do not want this system in my home after it is repairedI am not willing to take a chance that this happens againI have already purchased and installed another systemHere in [redacted] , it has been over degrees dailyI had to get another system installed immediately At this point, I will only accept reimbursementI have spent too much money for air conditioning that doesn't work Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted] ***

Attached are the receipts that were provided to us for the unit There are purchases on 12/13/and 1/4/totaling $1, Then there is the hand written receipt without out any indication as to who it is from dated 12/21/ There is a charge of $3,for a Haier system on this receipt With almost a year passing between the receipts it would appear that either the unit was purchased and waited almost a year to install it or that the unit was replaced in December Being that we did not hear from Mr [redacted] until June 22, I would assume the unit was not replaced in The amounts being charged on the attached receipts for the HVAC unit appears to be charging twice for the unit Mr [redacted] has stated that he does not want the unit repaired and purchased and has had a used unit installed for $1, There is no receipt for this transaction If the receipt for the used unit is provided we can come up with a resolution to the issue at hand.We have advised Mr [redacted] that we will reimburse him $for the damage that was done to him roof

Our Executive Office will contact [redacted] to arrange for the refrigerator to be replaced

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meRegards, [redacted]

Haier has resent the request for accommodation to our insurance carrier [redacted] earlier this weekin the meantime Haier has provided a refund for the cost of the Freezer

We have checked our inventory and do not have either in stock We are offering $accommodation since we do not the inventory