Transformations

The Executive Office will contact the customer to resolve the issue.

I would like to get the refund check before I dismiss...

this. I have already spoken to two service technicians and need the refund money ASAP to try to fix this unit. I asked Haier to expedite refund check so I can hire a technician to try to fix unit.because of all inquiries with Haier just wanted to make sure they send the correct amount. So ok to hold complaint as inactive until I get the refund check
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

The Executive Office will be in contact with the customer to resolve the issue.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. If the [redacted] Company contacts me and we can reach an agreement on the loss of my meat that was in the freezer.  
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: [redacted] was the company that installed the system in my house. They purchased it from [redacted] . I have never seen these receipts and don't know how you acquired them. I requested them from [redacted] but they would not give them to me because they were not sold to me. They were sold to [redacted]. I assure you that they arrived at my home sealed in their original packaging.  I dont know when or how much [redacted] paid for them. Maybe they purchased them and had them in stock. I dont know. I only know what I paid and when I paid. As for receipt for the used replacement unit, I still don't see why this is relevant.You are welcome and encouraged to send a tech to inspect. The replacement unit has nothing to do with the failure of the Haier unit. I still dont understand why Haier has not sent anyone to see what happened or what caused it to happen. It seems as if you just dont care. Both the replacement and failed units are still on my roof. I will be replacing the entire system with a new, quality manufacture that will stand behind their product.  If you wont stand behind your product, just say so. I dont expect anything in return other than what I have paid for this low quality Chinese system. My mistake for not doing my research when it arrived at my home.   
Regards,
[redacted]

Complaint:...

[redacted]
I am rejecting this response because: I feel that it is Haier Americas responsibility to find out why the air conditioner exploded on my roof and should send someone out to look at it, not have me pay for someone to come and give me an estimate. I am now over $8000 for original purchase, installation, crane rental, roof repair, and new replacement system. Its been 8 weeks since the incident and no one has come to inspect or offer advice of what to do. Ive tried to call the representative assigned to my case 8 times with no response. Calling the customer service number was a total waste of time. Finally after a week of customer service run a round, I got in touch with executive office who have been much more helpful and sympathetic, they decided that they would pay for the roof repair and for damaged parts on the unit. I still have not received any payment for roof. Haier wants me to pay someone to give me an estimate, pay for all labor and freon. They will only supply the parts needed to repair defective unit. I do not want this system in my home after it is repaired. I am not willing to take a chance that this happens again. I have already purchased and installed another system. Here in [redacted], it has been over 100 degrees daily. I had to get another system installed immediately.  At this point, I will only accept reimbursement. I have spent too much money for air conditioning that doesn't work. 
Regards,
[redacted]

[redacted] air conditioner was approved for an exchange yesterday before we received this complaint via the Revdex.com.  We will contact [redacted] to verify information and proceed with the exchange.

The refrigerator is designed to work inside and not outside on a screened in porch.  In the user manual this is stated on page 5.• Do not install your refrigerator in any location not properly insulated or heated, e.g. garage, etc. Keep out of direct sunlight and away from heating sources such...

as radiators, heaters, and cooking appliances.Also on page 19 where the warranty is located it states:A. THIS WARRANTY DOES NOT COVER THE FOLLOWING:• Damage from misuse, abuse, accident, alteration, lack of proper care and maintenance or incorrect current or voltage• Damage from use other than household useThe warranty is void based on the location of the unit when it was in use.

The Executive Office will contact [redacted] and provide a resolution to this complaint.

Can Johnson Servicing 501-315-6697 install it.  These machines are not your regular washers?[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it...

before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

The Executive Office will contact the customer to resolve this issue.

Complaint: [redacted]
I am rejecting this response because: I never saw the manual for this refrigerator until it was installed and the deliverymen were leaving. When I purchased this refrigerator, I specifically told the salesman where I was installing it, we discussed how it was closed on the back and he told me that it would be fine. I believe this goes to implied warranty.Also on page 19 of the manual: What is covered: The components of the sealed system (e.g. hermetic compressor, condenser and evaporator) from manufacturing defects for a period of 5 years from the date of purchase. Any damage to such components caused by mechanical abuse or improper shipping and handling will not be covered. The compressor was not worked on and I did not ship it.I feel that Haier and [redacted] need to put their heads together for a solution to my problem. If neither of you are willing to back up this piece of junk, it doesn't say much for either company!
Regards,
[redacted]

haier will be replacing the unit for the customer PEX ticket # [redacted]

Haier has created a refund on 1//16/2017 reference number [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Haier is arranging to exchange the unit through the selling dealer PURCHASING POWERThe dealer will receive a credit from Haier and replace the unit for the customer from their stock

Haier's executive office will contact the customer to arrange for an exchange of the unit and will also arrange to have the old unit picked up.

The Executive Office will contact [redacted] to arrange to have the refrigerator replaced.

Haier is arranging for a Return authorization through the store [redacted] The consumer will receive full credit for the purchase price from the store.