Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] Our representative has been in contact with the customer and respectfully denied the customer’s request for a refundOur records indicate the replacement keyboard and mouse were delivered on 9/18/and the order for the stand was cancelled and not chargedWe regret any dissatisfaction she may have experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***Our representative contacted her and dispatched depot serviceOur records indicate the service is complete and the system has been returned to the customer, who confirms the issue has been resolvedWe regret any dissatisfaction which may have been experienced and appreciate the feedback provided Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I lost hours of my life trying to gain resolution with this issue Dell customer service is as bad as I have ever seen in all my 40+ years on this earth This order has now been delivered so my time with Dell now comes to an end I am closing all accounts and will never order from these people again I would advise others to stay out of the Dell service web Their people are uninformed and unable to help in any way, shape or fashion Revdex.com was very helpful with this matter My order would have still been "on hold" had the Revdex.com not have been there to support me Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: My purchase met the promotional requirements for the TVI did not receive the TV and am waiting for Dell to make this right Regards, [redacted] ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a promotion We regret any dissatisfaction he may have experienced and appreciate the feedback providedDell records indicate the customer contacted Dell regarding the rewards promotion and, for customer satisfaction reasons, was provided a $concession coupon to replace the $Rewards promotion Dell will not be offering additional concessions due to a promotion for a different item which offered Rewards that the customer elected not to purchase Since the date of the submission, a Dell representative contacted the customer to discuss his concerns Our representative denied the customer’s concession requests We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you, Revdex.com You provide a very much needed service You give leverage to the consumer when dealing with large companies Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe rep [redacted] has followed up with the Ms [redacted] a depot service has been authorizedMs [redacted] has been advised to back up her data prior to sending as a re-image of the hard drive may be necessaryOnce system has been repaired the representative will provide shipping informationPlease have the customer contact the representative by email at [redacted] @Dell.com if there are any further questions or concernsSincerely, Advanced Resolution Group [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Customer expressed dissatisfaction with communication and processing expectations for their Dell orderWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concernsOur records indicate, order number [redacted] was canceled due to product availability issuesFurthermore, customer stated that they have already made another purchase from a third-party vendor and considers this matter closedShould Mr [redacted] have any additional concerns regarding this case, he can reach out to Dell by phone, email or chat by visiting [redacted] , or for online assistance at [redacted] Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Complaint: [redacted] I am rejecting this response because: I have been in contact with the customer service department I have had a bad family crisis and sick at the same time so was unable to contact plus get my laptop online at the same time which is what was requested I contacted the customer support by email to try to allow Dell to take control of my laptop and I received an email from them stating that the person would not be back in their office until July 3, so it is just a waiting game at this momentAs stated to Dell, the popping noise from the laptop happened once when I first booted up the laptop after its return from their depot Since then my volume is bad It has to be on over 75% for me to really get a good volume Also, I have little windows popping up that only stay for a few seconds, not long enough for me to read them to find out what they are for, and I am missing the McAfee software I paid for, and the Wave Max Audio software is not working properly, and Dell computers have Microsoft Edge to which many other software programs, banking, etc do not use, which is causing me more problems since I like to make payments online So, I am still not happy with this product as it is still not working properly What a waste of money and time It seems that Dell can only concentrate on one problem and not on something that has many issues I definitely would not recommend this product or company to anyone Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Our records indicate the replacement order has been delivered and Mr [redacted] confirms receiptWe regret any dissatisfaction Mr [redacted] may have experienced and appreciate the feedback provided regarding his Dell Experience [redacted] may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Complaint: [redacted] I am rejecting this response because: Dell stated that my wifes computer working....if that is the case then why after every repair something else is breaking down and conveniently saying to send to the depot which is NOT in the warranty the repairs being made lately have been substandard hence my request for a refurbished computer be respected Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:I cannot say that the problem is resolved, given the history of similar problems with the computer's motherboardThe motherboard has been replaced now for the third time and the computer appears to be working fine (one week)but such was the case in the previous instances where motherboards were replaced, then suddenly the problems resurfaced....in other words it will take much more than a few weeks to say that the problem is resolved Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that the information provided is accurate, however the Dell representative refused to accommodate me at my home on a SaturdayThis response is unacceptable due to the fact that Dell has been responsible for the poor customer serviceSo now I have to bring the laptop to my office and be inconvenienced during my work dayThe representative gave me no choice Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:Clearly workers at Dell are in incompetentThe basis of my complaint was for the supervisor I had spoke to who had me on hold for over minutes and hungup on me and gave me with no warning or causeThis issue was not addressed even after I told the guy on the phone that was my issueInstead he said your issue is out of warrenttee so there is nothing we can doHe also did not offer me a service for a fee he just told me it wasnt covered so that is a lie on Dells partI asked about the representative that provided horrible service and the guy on the phone had not one thing to say about that which is clear to see Dell is not concerned about the actual issueAgain, my issue is with the customer service not the horrible non working product Dell rips people off forDell is focusing on the wrong issue, someone there needs to know what they are doingI'll accept an answer when my actual issue is addressed Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I have responded to messages, and I the computer has not been repaired yet Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:There was no promotion; there was only advertising on Dell's endI wish the "esteemed" Dell representative had bothered to actually read my complaint or responseEach of those screenshots was taken *AFTER [redacted] I ordered the itemBy your own admission, the estimated time frames on your website changed "based upon supply." Clearly, if you were showing that the GTX shipped same day if ordered by PM, you had some in stockThis is quite obviously advertising on Dell's part, and, as a result, Dell should offer compensation for lost time due to their advertising Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: Dell is being very unfair I was told the extended warranty wold cover the whole system! This is fraud! and is violation of the fair trade act, I will make this a PR nightmare for Dell over a battery Regards, [redacted]
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative contacted the customer regarding the issues described in her correspondenceAs a onetime goodwill gesture, our representative offered the customer a credit when an order was placedThe credit has been processed and applied to the original form of paymentWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experienceOur representative remains available and may be contacted directly via email at [redacted] Sincerely, Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants her computer replaced We regret any dissatisfaction she may have experienced and appreciate the feedback provided Since the date of the submission, a Dell representative has attempted multiple times to contact the customer by phone and e-mail to discuss her concerns To date, there has been no response to the messages left during the contact attempts Should the customer still need assistance, we ask that she contact our representative at [redacted] @Dell.com for any further assistance she may need regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Today’s Date: 01/26/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, [redacted] ***, to address the contents of their correspondenceAt this time the agent has confirmed with the customer the gift card was received in proper orderDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com with any other questions or concerns in the matter Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] Our representative has been in contact with the customer and respectfully denied the customer’s request for a refundOur records indicate the replacement keyboard and mouse were delivered on 9/18/and the order for the stand was cancelled and not chargedWe regret any dissatisfaction she may have experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***Our representative contacted her and dispatched depot serviceOur records indicate the service is complete and the system has been returned to the customer, who confirms the issue has been resolvedWe regret any dissatisfaction which may have been experienced and appreciate the feedback provided Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I lost hours of my life trying to gain resolution with this issue Dell customer service is as bad as I have ever seen in all my 40+ years on this earth This order has now been delivered so my time with Dell now comes to an end I am closing all accounts and will never order from these people again I would advise others to stay out of the Dell service web Their people are uninformed and unable to help in any way, shape or fashion Revdex.com was very helpful with this matter My order would have still been "on hold" had the Revdex.com not have been there to support me Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: My purchase met the promotional requirements for the TVI did not receive the TV and am waiting for Dell to make this right Regards, [redacted] ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a promotion We regret any dissatisfaction he may have experienced and appreciate the feedback providedDell records indicate the customer contacted Dell regarding the rewards promotion and, for customer satisfaction reasons, was provided a $concession coupon to replace the $Rewards promotion Dell will not be offering additional concessions due to a promotion for a different item which offered Rewards that the customer elected not to purchase Since the date of the submission, a Dell representative contacted the customer to discuss his concerns Our representative denied the customer’s concession requests We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you, Revdex.com You provide a very much needed service You give leverage to the consumer when dealing with large companies Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe rep [redacted] has followed up with the Ms [redacted] a depot service has been authorizedMs [redacted] has been advised to back up her data prior to sending as a re-image of the hard drive may be necessaryOnce system has been repaired the representative will provide shipping informationPlease have the customer contact the representative by email at [redacted] @Dell.com if there are any further questions or concernsSincerely, Advanced Resolution Group [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Customer expressed dissatisfaction with communication and processing expectations for their Dell orderWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concernsOur records indicate, order number [redacted] was canceled due to product availability issuesFurthermore, customer stated that they have already made another purchase from a third-party vendor and considers this matter closedShould Mr [redacted] have any additional concerns regarding this case, he can reach out to Dell by phone, email or chat by visiting [redacted] , or for online assistance at [redacted] Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Complaint: [redacted] I am rejecting this response because: I have been in contact with the customer service department I have had a bad family crisis and sick at the same time so was unable to contact plus get my laptop online at the same time which is what was requested I contacted the customer support by email to try to allow Dell to take control of my laptop and I received an email from them stating that the person would not be back in their office until July 3, so it is just a waiting game at this momentAs stated to Dell, the popping noise from the laptop happened once when I first booted up the laptop after its return from their depot Since then my volume is bad It has to be on over 75% for me to really get a good volume Also, I have little windows popping up that only stay for a few seconds, not long enough for me to read them to find out what they are for, and I am missing the McAfee software I paid for, and the Wave Max Audio software is not working properly, and Dell computers have Microsoft Edge to which many other software programs, banking, etc do not use, which is causing me more problems since I like to make payments online So, I am still not happy with this product as it is still not working properly What a waste of money and time It seems that Dell can only concentrate on one problem and not on something that has many issues I definitely would not recommend this product or company to anyone Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Our records indicate the replacement order has been delivered and Mr [redacted] confirms receiptWe regret any dissatisfaction Mr [redacted] may have experienced and appreciate the feedback provided regarding his Dell Experience [redacted] may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Complaint: [redacted] I am rejecting this response because: Dell stated that my wifes computer working....if that is the case then why after every repair something else is breaking down and conveniently saying to send to the depot which is NOT in the warranty the repairs being made lately have been substandard hence my request for a refurbished computer be respected Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:I cannot say that the problem is resolved, given the history of similar problems with the computer's motherboardThe motherboard has been replaced now for the third time and the computer appears to be working fine (one week)but such was the case in the previous instances where motherboards were replaced, then suddenly the problems resurfaced....in other words it will take much more than a few weeks to say that the problem is resolved Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that the information provided is accurate, however the Dell representative refused to accommodate me at my home on a SaturdayThis response is unacceptable due to the fact that Dell has been responsible for the poor customer serviceSo now I have to bring the laptop to my office and be inconvenienced during my work dayThe representative gave me no choice Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:Clearly workers at Dell are in incompetentThe basis of my complaint was for the supervisor I had spoke to who had me on hold for over minutes and hungup on me and gave me with no warning or causeThis issue was not addressed even after I told the guy on the phone that was my issueInstead he said your issue is out of warrenttee so there is nothing we can doHe also did not offer me a service for a fee he just told me it wasnt covered so that is a lie on Dells partI asked about the representative that provided horrible service and the guy on the phone had not one thing to say about that which is clear to see Dell is not concerned about the actual issueAgain, my issue is with the customer service not the horrible non working product Dell rips people off forDell is focusing on the wrong issue, someone there needs to know what they are doingI'll accept an answer when my actual issue is addressed Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I have responded to messages, and I the computer has not been repaired yet Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:There was no promotion; there was only advertising on Dell's endI wish the "esteemed" Dell representative had bothered to actually read my complaint or responseEach of those screenshots was taken *AFTER [redacted] I ordered the itemBy your own admission, the estimated time frames on your website changed "based upon supply." Clearly, if you were showing that the GTX shipped same day if ordered by PM, you had some in stockThis is quite obviously advertising on Dell's part, and, as a result, Dell should offer compensation for lost time due to their advertising Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: Dell is being very unfair I was told the extended warranty wold cover the whole system! This is fraud! and is violation of the fair trade act, I will make this a PR nightmare for Dell over a battery Regards, [redacted]
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative contacted the customer regarding the issues described in her correspondenceAs a onetime goodwill gesture, our representative offered the customer a credit when an order was placedThe credit has been processed and applied to the original form of paymentWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experienceOur representative remains available and may be contacted directly via email at [redacted] Sincerely, Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants her computer replaced We regret any dissatisfaction she may have experienced and appreciate the feedback provided Since the date of the submission, a Dell representative has attempted multiple times to contact the customer by phone and e-mail to discuss her concerns To date, there has been no response to the messages left during the contact attempts Should the customer still need assistance, we ask that she contact our representative at [redacted] @Dell.com for any further assistance she may need regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Today’s Date: 01/26/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, [redacted] ***, to address the contents of their correspondenceAt this time the agent has confirmed with the customer the gift card was received in proper orderDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com with any other questions or concerns in the matter Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc