Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***Our representative contacted her and dispatched depot serviceOur records indicate the service is complete and the system has been returned to the customer, who confirms the issue has been resolvedWe regret any dissatisfaction which may have been experienced and appreciate the feedback provided Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Complaint: [redacted] I am rejecting this response because:These are all lies , they never offered me to send my computer back to meAll they said is we will send you another system !!! I asked about what's going to happen to the money I paid for the extended warranties you charged me for the old system ,the one guy said it will be refunded to you ! that is after I called many times to find out what happened to the old systemNobody knew they kept transferring me from one person to anotherAnd then finally after many days they contacted me about sending me the refurbished system that I have now!! The man said that this one system is a very good system and won't need any repairs for at least five yearsSo then I asked him " why are you keeping the money I paid for hardware and software I nee my money back" So they sent the system along with e.mails showing ( no charge ) showing zero amountI still have the e.mails In the matter of me asking them for money that is all liesMay be when I was negotiating for the price of the warranties and repairs and that was way before I even sent my old system to them for repairsAnd they charged my account the same day!!!!! These people are rude and ruthless and have no manners , they don't give you a chance to talk or express your self They keep calling at times that i"m not home they don't say anything and leave the same messageI call back and I get transferred from one person to anotherThen when I get somebody they all say the same thing and keep avoiding the refund subjectAnd then tell me that they are going to dismiss the case.......Please do what what you think is right, I am not looking for freebies I'm just looking for justice and what is fair they charged me $ for whatthey have systems better than the one they sent me brand new for $They are extortionate , all they said about me are fabrications Regards [redacted] [redacted]
Complaint: [redacted] I am rejecting this response because:I find this business practice poor & it resembles a "bait & switch"I would like to know how many of the promotional computers that I thought I bought were available & were sold within that minute that the promotion was apparently activeI find the 5% discount offered by Dell laughable Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you, Revdex.com You provide a very much needed service You give leverage to the consumer when dealing with large companies Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: The warranty as it was originally listed, stated that it was valid until October None of Dell's actions since the first call acknowledge this factFee-based support was already paid for by the original purchaserThe warranty is on the hardware, and is tied to the device it is purchased forRegardless of who the original purchaser sells/donates/gives it to, the warranty shall remainDell is refusing to investigate the warranty's changed date, and are refusing to thus honor the warranty that was on this system Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:No action has been taken and Dell has failed to acknowledge any of my concerns For example, Dell refused to even acknowledge that other customers were allowed to purchase the Doorbuster items before the sale officially started This response is very half-hearted and Dell's actions in this manner are similar to practices that prompted a lawsuit that was previously filed against Dell for fraudulent advertising It seems that even after losing that lawsuit and paying penalties Dell has made no attempt to mend their business practices I've attached a copy of my interaction with an online Dell customer service rep that elaborates on the details of my complaint If nothing else, I hope this serves as a warning to potential Dell customersRegards, [redacted] Regards, [redacted] ***
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, Arun has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback Arun has sent the customer a system exchange to replace his computer Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting [redacted] or for online assistance at [redacted] Dell now m***s to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell records indicate when the customer first received her system she did experience software issues with updatesThis type of windows issue was a known issue with Windows but it was explained to the customer this was not a hardware problemAt this time due to the customer experience as an exception a refurbished exchange was offeredWe do suggest that the customer review the terms and conditions of her warranty [redacted] Should the customer reconsider, we ask that they contact our representative within ten (10) days from the date of this response for any further assistance they may need regarding this matter Sincerely, Advanced Resolution Group FID # [redacted] Dell
Complaint: [redacted] I am rejecting this response because: My purchase met the promotional requirements for the TVI did not receive the TV and am waiting for Dell to make this right Regards, [redacted] ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] Our representative has been in contact with the customer and respectfully denied the customer’s request for a refundOur records indicate the replacement keyboard and mouse were delivered on 9/18/and the order for the stand was cancelled and not chargedWe regret any dissatisfaction she may have experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Complaint: [redacted] I am rejecting this response because: I have been in contact with the customer service department I have had a bad family crisis and sick at the same time so was unable to contact plus get my laptop online at the same time which is what was requested I contacted the customer support by email to try to allow Dell to take control of my laptop and I received an email from them stating that the person would not be back in their office until July 3, so it is just a waiting game at this momentAs stated to Dell, the popping noise from the laptop happened once when I first booted up the laptop after its return from their depot Since then my volume is bad It has to be on over 75% for me to really get a good volume Also, I have little windows popping up that only stay for a few seconds, not long enough for me to read them to find out what they are for, and I am missing the McAfee software I paid for, and the Wave Max Audio software is not working properly, and Dell computers have Microsoft Edge to which many other software programs, banking, etc do not use, which is causing me more problems since I like to make payments online So, I am still not happy with this product as it is still not working properly What a waste of money and time It seems that Dell can only concentrate on one problem and not on something that has many issues I definitely would not recommend this product or company to anyone Regards, [redacted]
Dear Revdex.com,Thank you for providing a copy of the customer’s submissionMs [redacted] expressed dissatisfaction with Dell service and support and wants refunds for two computersWe regret any dissatisfaction she may have experienced and appreciate the feedback providedDell has a thirty (30) day return period and, as the order invoiced during March, 2017, returns for a refund would not be an optionSince the date of the submission, a Dell representative contacted Ms [redacted] and, for customer satisfaction reasons, processed service dispatches to exchange the computersThe exchange computers have since been sent to Ms [redacted] Our representative provided contact information and will remain engaged until Ms [redacted] is able to test the replacement computers and send the original computers being replaced back to Dell to close the service dispatchesWe ask that she contact our representative should there be any further questions regarding this matter Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative worked with our account/order verification team to resolve this matterOur records show that the credits for canceled orders have been processed to the original form(s) of paymentOur representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] ***- [redacted] Our representative has been in contact with the customer and respectfully denied the request for a refundA gift card was offered as a one-time good-will gesture, however; the customer has not respondedOur represent remains available to assistSincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmission Customer expressed dissatisfaction with Dell’s response We regret any miscommunication which may have occurred and appreciate the feedback Dell records do not support the customer’s suggestion that any of our representatives acted in an illegal manner As previously indicated, our representative offered to troubleshoot the issue or process a service dispatch for Dell’s Repair Depot and the customer declined Dell’s stance in this matter remains unchanged, and no further attempt will be made to reach the customer regarding this case Our agent remains available, should the customer wish to discuss this matter further; however no change will be made to the offered resolution.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Dell is being very unfair I was told the extended warranty wold cover the whole system! This is fraud! and is violation of the fair trade act, I will make this a PR nightmare for Dell over a battery Regards, [redacted]
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants her computer replaced We regret any dissatisfaction she may have experienced and appreciate the feedback provided Since the date of the submission, a Dell representative has attempted multiple times to contact the customer by phone and e-mail to discuss her concerns To date, there has been no response to the messages left during the contact attempts Should the customer still need assistance, we ask that she contact our representative at [redacted] @Dell.com for any further assistance she may need regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionA Dell representative [redacted] recently contacted the customer regarding this matterWe regret any dissatisfaction the customer may have experienced and appreciate the feedback providedThe representative explained Dell’s promotional terms and conditionsDell reserves the right to cancel orders based on availability or price discrepancies as cited in the following disclaimer located on each web “Offers subject to change, not combinable with all other offersTaxes, shipping, handling and other fees applyDell reserves the right to cancel orders arising from pricing or other errorsAny further concerns the customer may have we request the customer contact the representative at [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***A Dell representative recently contacted Ms [redacted] regarding her concernsOur representative worked with our account verification team to resolve this matterPlease note that a credit for order# [redacted] has been posted to the original form of paymentOur representative also followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this caseSincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction he may have experienced and appreciate the feedback provided Dell has a thirty (30) day Return Period and, as the order invoiced during 2015, a refund would not be an optionOur records indicate the customer contacted Dell regarding this issue and was offered support, per the warranty, which he declined Since the date of the submission, our representative contacted the customer to inform him that Dell’s stance in this matter remains unchanged and Dell will not be offering a refund or a new tabletThe customer may contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***Our representative contacted her and dispatched depot serviceOur records indicate the service is complete and the system has been returned to the customer, who confirms the issue has been resolvedWe regret any dissatisfaction which may have been experienced and appreciate the feedback provided Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Complaint: [redacted] I am rejecting this response because:These are all lies , they never offered me to send my computer back to meAll they said is we will send you another system !!! I asked about what's going to happen to the money I paid for the extended warranties you charged me for the old system ,the one guy said it will be refunded to you ! that is after I called many times to find out what happened to the old systemNobody knew they kept transferring me from one person to anotherAnd then finally after many days they contacted me about sending me the refurbished system that I have now!! The man said that this one system is a very good system and won't need any repairs for at least five yearsSo then I asked him " why are you keeping the money I paid for hardware and software I nee my money back" So they sent the system along with e.mails showing ( no charge ) showing zero amountI still have the e.mails In the matter of me asking them for money that is all liesMay be when I was negotiating for the price of the warranties and repairs and that was way before I even sent my old system to them for repairsAnd they charged my account the same day!!!!! These people are rude and ruthless and have no manners , they don't give you a chance to talk or express your self They keep calling at times that i"m not home they don't say anything and leave the same messageI call back and I get transferred from one person to anotherThen when I get somebody they all say the same thing and keep avoiding the refund subjectAnd then tell me that they are going to dismiss the case.......Please do what what you think is right, I am not looking for freebies I'm just looking for justice and what is fair they charged me $ for whatthey have systems better than the one they sent me brand new for $They are extortionate , all they said about me are fabrications Regards [redacted] [redacted]
Complaint: [redacted] I am rejecting this response because:I find this business practice poor & it resembles a "bait & switch"I would like to know how many of the promotional computers that I thought I bought were available & were sold within that minute that the promotion was apparently activeI find the 5% discount offered by Dell laughable Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you, Revdex.com You provide a very much needed service You give leverage to the consumer when dealing with large companies Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: The warranty as it was originally listed, stated that it was valid until October None of Dell's actions since the first call acknowledge this factFee-based support was already paid for by the original purchaserThe warranty is on the hardware, and is tied to the device it is purchased forRegardless of who the original purchaser sells/donates/gives it to, the warranty shall remainDell is refusing to investigate the warranty's changed date, and are refusing to thus honor the warranty that was on this system Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:No action has been taken and Dell has failed to acknowledge any of my concerns For example, Dell refused to even acknowledge that other customers were allowed to purchase the Doorbuster items before the sale officially started This response is very half-hearted and Dell's actions in this manner are similar to practices that prompted a lawsuit that was previously filed against Dell for fraudulent advertising It seems that even after losing that lawsuit and paying penalties Dell has made no attempt to mend their business practices I've attached a copy of my interaction with an online Dell customer service rep that elaborates on the details of my complaint If nothing else, I hope this serves as a warning to potential Dell customersRegards, [redacted] Regards, [redacted] ***
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, Arun has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback Arun has sent the customer a system exchange to replace his computer Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting [redacted] or for online assistance at [redacted] Dell now m***s to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell records indicate when the customer first received her system she did experience software issues with updatesThis type of windows issue was a known issue with Windows but it was explained to the customer this was not a hardware problemAt this time due to the customer experience as an exception a refurbished exchange was offeredWe do suggest that the customer review the terms and conditions of her warranty [redacted] Should the customer reconsider, we ask that they contact our representative within ten (10) days from the date of this response for any further assistance they may need regarding this matter Sincerely, Advanced Resolution Group FID # [redacted] Dell
Complaint: [redacted] I am rejecting this response because: My purchase met the promotional requirements for the TVI did not receive the TV and am waiting for Dell to make this right Regards, [redacted] ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] Our representative has been in contact with the customer and respectfully denied the customer’s request for a refundOur records indicate the replacement keyboard and mouse were delivered on 9/18/and the order for the stand was cancelled and not chargedWe regret any dissatisfaction she may have experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Complaint: [redacted] I am rejecting this response because: I have been in contact with the customer service department I have had a bad family crisis and sick at the same time so was unable to contact plus get my laptop online at the same time which is what was requested I contacted the customer support by email to try to allow Dell to take control of my laptop and I received an email from them stating that the person would not be back in their office until July 3, so it is just a waiting game at this momentAs stated to Dell, the popping noise from the laptop happened once when I first booted up the laptop after its return from their depot Since then my volume is bad It has to be on over 75% for me to really get a good volume Also, I have little windows popping up that only stay for a few seconds, not long enough for me to read them to find out what they are for, and I am missing the McAfee software I paid for, and the Wave Max Audio software is not working properly, and Dell computers have Microsoft Edge to which many other software programs, banking, etc do not use, which is causing me more problems since I like to make payments online So, I am still not happy with this product as it is still not working properly What a waste of money and time It seems that Dell can only concentrate on one problem and not on something that has many issues I definitely would not recommend this product or company to anyone Regards, [redacted]
Dear Revdex.com,Thank you for providing a copy of the customer’s submissionMs [redacted] expressed dissatisfaction with Dell service and support and wants refunds for two computersWe regret any dissatisfaction she may have experienced and appreciate the feedback providedDell has a thirty (30) day return period and, as the order invoiced during March, 2017, returns for a refund would not be an optionSince the date of the submission, a Dell representative contacted Ms [redacted] and, for customer satisfaction reasons, processed service dispatches to exchange the computersThe exchange computers have since been sent to Ms [redacted] Our representative provided contact information and will remain engaged until Ms [redacted] is able to test the replacement computers and send the original computers being replaced back to Dell to close the service dispatchesWe ask that she contact our representative should there be any further questions regarding this matter Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative worked with our account/order verification team to resolve this matterOur records show that the credits for canceled orders have been processed to the original form(s) of paymentOur representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] ***- [redacted] Our representative has been in contact with the customer and respectfully denied the request for a refundA gift card was offered as a one-time good-will gesture, however; the customer has not respondedOur represent remains available to assistSincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmission Customer expressed dissatisfaction with Dell’s response We regret any miscommunication which may have occurred and appreciate the feedback Dell records do not support the customer’s suggestion that any of our representatives acted in an illegal manner As previously indicated, our representative offered to troubleshoot the issue or process a service dispatch for Dell’s Repair Depot and the customer declined Dell’s stance in this matter remains unchanged, and no further attempt will be made to reach the customer regarding this case Our agent remains available, should the customer wish to discuss this matter further; however no change will be made to the offered resolution.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Dell is being very unfair I was told the extended warranty wold cover the whole system! This is fraud! and is violation of the fair trade act, I will make this a PR nightmare for Dell over a battery Regards, [redacted]
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants her computer replaced We regret any dissatisfaction she may have experienced and appreciate the feedback provided Since the date of the submission, a Dell representative has attempted multiple times to contact the customer by phone and e-mail to discuss her concerns To date, there has been no response to the messages left during the contact attempts Should the customer still need assistance, we ask that she contact our representative at [redacted] @Dell.com for any further assistance she may need regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionA Dell representative [redacted] recently contacted the customer regarding this matterWe regret any dissatisfaction the customer may have experienced and appreciate the feedback providedThe representative explained Dell’s promotional terms and conditionsDell reserves the right to cancel orders based on availability or price discrepancies as cited in the following disclaimer located on each web “Offers subject to change, not combinable with all other offersTaxes, shipping, handling and other fees applyDell reserves the right to cancel orders arising from pricing or other errorsAny further concerns the customer may have we request the customer contact the representative at [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***A Dell representative recently contacted Ms [redacted] regarding her concernsOur representative worked with our account verification team to resolve this matterPlease note that a credit for order# [redacted] has been posted to the original form of paymentOur representative also followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this caseSincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction he may have experienced and appreciate the feedback provided Dell has a thirty (30) day Return Period and, as the order invoiced during 2015, a refund would not be an optionOur records indicate the customer contacted Dell regarding this issue and was offered support, per the warranty, which he declined Since the date of the submission, our representative contacted the customer to inform him that Dell’s stance in this matter remains unchanged and Dell will not be offering a refund or a new tabletThe customer may contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc