Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contact Mr [redacted] regarding his concernsOur records show that the orders were being canceled due to account verification issues, however, have finally been processedAs a onetime gesture of goodwill, our representative processed a coupon and followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell order for which gift cards were usedThe customer wants a refund for the gift cards since the order never shipped We regret any miscommunication which may have occurred and appreciate the feedback provided Since the date of the submission, a Dell representative contacted the customer to provide assistance and subsequently the gift card funds were replaced The customer may contact our representative at ***_ [redacted] @Dell.com for any further assistance he may need regarding this matterSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:Dell's response is unacceptable I will not be forced to speak and conduct business with Mr [redacted] *** He is unprofessional and rude This insistence from Mr*** that he is the only one that can help me, makes me believe that the executive officers of Dell Corporation are unaware of this situation In all my experiences with companies and customer service departments, if you are unhappy with the service you are receiving you are not forced to deal with that person This is unprecedented and horribleI want Mr***'s name listed in my follow-up Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:As Dell misinformedly noted this does was not a mishap from a promotional price [redacted] lied to me on the phone noting that the item had "ran out of stock" and that's why it was cancelledWhen I pointed out that it had remained in stock the entire time she checked and agreed with me that I was correct and they were the ones to cancel it for a "non-promotional reason" and was not able to specify this reasonI requested the exact thing I ordered, she did not have a good or satifacgory response and became condescendingDell lied to me and this response, I feel, is another lie Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Dr [redacted] ***Our representative has been in contact with the customer and, per the terms and condition of the Dell Limited Warranty, the recommended repairs are not covered and are considered an out of warranty expenseOur representative respectfully denied the customer’s request for a refund, replacement system or the repairs to be performed under warrantyA discount on an out-of-warranty depot repair was offered, however; the customer declined and requested no further contact from our representativeShould Dr [redacted] change his mind and wish to have Dell repair the system, he is welcome to call Dell Out-of-Warranty Repair team at ###-###-#### Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***A Dell representative recently contacted Ms [redacted] regarding her concernsIn the interest of customer satisfaction, our representative processed a replacement unitOur records show that the replacement order# [redacted] was delivered on August 3, under FedEx Tracking# [redacted] We regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Del.com, in case Ms [redacted] has any further concerns regarding this caseSincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative contacted the customer regarding the issues described in her correspondenceA return for refund has been processed and our records indicate the system has been returned and the credit has been applied to the original form of paymentWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experienceOur representative may be contacted directly via email at [redacted] Sincerely, Advanced Resolution GroupIncident ID: 32931019Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer repaired or replaced We regret any dissatisfaction he may have experienced and appreciate the feedback provided Dell records indicate a recent service dispatch has been processed Since the date of the submission, a Dell representative contacted the customer to discuss his concerns Following the service dispatch to repair the computer, our representative followed up with the customer to verify that the computer was functioning properly The customer may contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matterSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] Our representative has been in contact with the customer and our records indicate the replacement TV has been deliveredWe regret any dissatisfaction which may have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Thank you for providing a copy of the customer submission A Dell representative, ***, has contacted the customer and is working with them to reach a reasonable resolution The representative can be reached directly by email at [redacted] @Dell.com
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submissionOur records indicate the Dell representative; [redacted] has apologized to Mr [redacted] for any miscommunications, or any delays there may have been in regards to his recent repair Our records indicate Dell has repaired the hardware, but the customer also wanted assistance with software updates and reinstalling the operating system Mr [redacted] chose to take his system to a local technician to assist him with the software The customer has requested Dell to reimburse him for the Third Party Tech Fees and to reimburse him the cost of the Hardware Warranty Extension With all due respect to our customer, [redacted] has denied Mr [redacted] ’s request Please have the customer contact our representative directly by email at [redacted] @Dell.com if he should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThe customer was advised to go to a third party for assistance in backing up her data not to have the system repairedDell does not reimburse for lost data or 3rd party supportAs Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this matterShould the customer need future assistance, we ask that they contact Dell via email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/SupportSincerely, Advanced Resolution Group FID # [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] ***Our representative has been in contact with the customer and our records indicate the TV is being returned to DellOur representative has provided their contact information and will remain engaged while the TV is received and the credit applied to the original form of paymentWe regret any dissatisfaction which may have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The fact I had to escalate it to the Revdex.com to get any meaningful response and action from DellIncis not satisfactory but is outside the scope of this complaint Regards, [redacted]
Dear RevDex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has issued a dispatch to send the customer the software on a USB key that the customer has now received Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I tried calling this representative, he did not leave a direct number but an number that took me through several loopsI also emailed this representative my issue has not resolved Regards, [redacted]
Dear Revdex.com, Our records indicate that the representative followed up with the customerMs [redacted] confirmed that she had worked with our frontline technical support team and the issue is resolvedThe customer may reach the representative by emailing at [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and wants to send her computer to Dell for diagnostics We regret any dissatisfaction she may have experienced and appreciate the feedback provided Per the terms and conditions of Dell’s Limited Hardware Warranty, to distinguish between software and hardware problems and determine whether and what part dispatches might be necessary, Dell requires telephone-based troubleshooting steps be performed with a Dell representative prior to rendering warranty service Since the date of the submission, a Dell representative contacted the customer to discuss her concerns and provide assistance however the customer has not been available to troubleshoot and allow our representative to perform diagnostics to determine the nature of her issue Should the customer agree to troubleshoot, we ask that she contact our representative at [redacted] @Dell.com for any further assistance she may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contact Mr [redacted] regarding his concernsOur records show that the orders were being canceled due to account verification issues, however, have finally been processedAs a onetime gesture of goodwill, our representative processed a coupon and followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell order for which gift cards were usedThe customer wants a refund for the gift cards since the order never shipped We regret any miscommunication which may have occurred and appreciate the feedback provided Since the date of the submission, a Dell representative contacted the customer to provide assistance and subsequently the gift card funds were replaced The customer may contact our representative at ***_ [redacted] @Dell.com for any further assistance he may need regarding this matterSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint [redacted] I am rejecting this response because: I have not received my refund yet Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:Dell's response is unacceptable I will not be forced to speak and conduct business with Mr [redacted] *** He is unprofessional and rude This insistence from Mr*** that he is the only one that can help me, makes me believe that the executive officers of Dell Corporation are unaware of this situation In all my experiences with companies and customer service departments, if you are unhappy with the service you are receiving you are not forced to deal with that person This is unprecedented and horribleI want Mr***'s name listed in my follow-up Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:As Dell misinformedly noted this does was not a mishap from a promotional price [redacted] lied to me on the phone noting that the item had "ran out of stock" and that's why it was cancelledWhen I pointed out that it had remained in stock the entire time she checked and agreed with me that I was correct and they were the ones to cancel it for a "non-promotional reason" and was not able to specify this reasonI requested the exact thing I ordered, she did not have a good or satifacgory response and became condescendingDell lied to me and this response, I feel, is another lie Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Dr [redacted] ***Our representative has been in contact with the customer and, per the terms and condition of the Dell Limited Warranty, the recommended repairs are not covered and are considered an out of warranty expenseOur representative respectfully denied the customer’s request for a refund, replacement system or the repairs to be performed under warrantyA discount on an out-of-warranty depot repair was offered, however; the customer declined and requested no further contact from our representativeShould Dr [redacted] change his mind and wish to have Dell repair the system, he is welcome to call Dell Out-of-Warranty Repair team at ###-###-#### Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***A Dell representative recently contacted Ms [redacted] regarding her concernsIn the interest of customer satisfaction, our representative processed a replacement unitOur records show that the replacement order# [redacted] was delivered on August 3, under FedEx Tracking# [redacted] We regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Del.com, in case Ms [redacted] has any further concerns regarding this caseSincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I have proof that states otherwise Regards, [redacted] ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative contacted the customer regarding the issues described in her correspondenceA return for refund has been processed and our records indicate the system has been returned and the credit has been applied to the original form of paymentWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experienceOur representative may be contacted directly via email at [redacted] Sincerely, Advanced Resolution GroupIncident ID: 32931019Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer repaired or replaced We regret any dissatisfaction he may have experienced and appreciate the feedback provided Dell records indicate a recent service dispatch has been processed Since the date of the submission, a Dell representative contacted the customer to discuss his concerns Following the service dispatch to repair the computer, our representative followed up with the customer to verify that the computer was functioning properly The customer may contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matterSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] Our representative has been in contact with the customer and our records indicate the replacement TV has been deliveredWe regret any dissatisfaction which may have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Thank you for providing a copy of the customer submission A Dell representative, ***, has contacted the customer and is working with them to reach a reasonable resolution The representative can be reached directly by email at [redacted] @Dell.com
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submissionOur records indicate the Dell representative; [redacted] has apologized to Mr [redacted] for any miscommunications, or any delays there may have been in regards to his recent repair Our records indicate Dell has repaired the hardware, but the customer also wanted assistance with software updates and reinstalling the operating system Mr [redacted] chose to take his system to a local technician to assist him with the software The customer has requested Dell to reimburse him for the Third Party Tech Fees and to reimburse him the cost of the Hardware Warranty Extension With all due respect to our customer, [redacted] has denied Mr [redacted] ’s request Please have the customer contact our representative directly by email at [redacted] @Dell.com if he should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThe customer was advised to go to a third party for assistance in backing up her data not to have the system repairedDell does not reimburse for lost data or 3rd party supportAs Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this matterShould the customer need future assistance, we ask that they contact Dell via email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/SupportSincerely, Advanced Resolution Group FID # [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] ***Our representative has been in contact with the customer and our records indicate the TV is being returned to DellOur representative has provided their contact information and will remain engaged while the TV is received and the credit applied to the original form of paymentWe regret any dissatisfaction which may have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The fact I had to escalate it to the Revdex.com to get any meaningful response and action from DellIncis not satisfactory but is outside the scope of this complaint Regards, [redacted]
Dear RevDex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has issued a dispatch to send the customer the software on a USB key that the customer has now received Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I tried calling this representative, he did not leave a direct number but an number that took me through several loopsI also emailed this representative my issue has not resolved Regards, [redacted]
Dear Revdex.com, Our records indicate that the representative followed up with the customerMs [redacted] confirmed that she had worked with our frontline technical support team and the issue is resolvedThe customer may reach the representative by emailing at [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and wants to send her computer to Dell for diagnostics We regret any dissatisfaction she may have experienced and appreciate the feedback provided Per the terms and conditions of Dell’s Limited Hardware Warranty, to distinguish between software and hardware problems and determine whether and what part dispatches might be necessary, Dell requires telephone-based troubleshooting steps be performed with a Dell representative prior to rendering warranty service Since the date of the submission, a Dell representative contacted the customer to discuss her concerns and provide assistance however the customer has not been available to troubleshoot and allow our representative to perform diagnostics to determine the nature of her issue Should the customer agree to troubleshoot, we ask that she contact our representative at [redacted] @Dell.com for any further assistance she may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc