Dear Revdex.com, Our records indicate that the representative followed up with the customerMs [redacted] confirmed that she had worked with our frontline technical support team and the issue is resolvedThe customer may reach the representative by emailing at [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I tried calling this representative, he did not leave a direct number but an number that took me through several loopsI also emailed this representative my issue has not resolved Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submissionOur records indicate the Dell representative; [redacted] has apologized to Mr [redacted] for any miscommunications, or any delays there may have been in regards to his recent repair Our records indicate Dell has repaired the hardware, but the customer also wanted assistance with software updates and reinstalling the operating system Mr [redacted] chose to take his system to a local technician to assist him with the software The customer has requested Dell to reimburse him for the Third Party Tech Fees and to reimburse him the cost of the Hardware Warranty Extension With all due respect to our customer, [redacted] has denied Mr [redacted] ’s request Please have the customer contact our representative directly by email at [redacted] @Dell.com if he should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***A Dell representative recently contacted Ms [redacted] regarding her concernsShe stated that the onsite technician replaced the coin cell battery and the issue has been resolvedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of the Limited Hardware Warranty Our representative may be contacted directly by email at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Thank you for providing a copy of the customer submission A Dell representative, ***, has contacted the customer and is working with them to reach a reasonable resolution The representative can be reached directly by email at [redacted] @Dell.com
Dear RevDex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has issued a dispatch to send the customer the software on a USB key that the customer has now received Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: It's all a lieThe Dell computer in question has been non-functioning since the first week we owned it and made contact with Dell techsWe have been dealing with Dell techs now for 1-entire year and they did everything possible from the start to avoid returns and exchanges, including not responding until AFTER the return policy deadlinesI attached emails with PROOF of blatant lies within my last responseDell techs have run dozens of "tests", wiped the computer clean twice leaving us to rebuild it each time, they left us without anti-virus service for nearly 2-weeks with no reply to our desperate calls and emails, they recently offered the PRO Warranty Service, so we could request a new dell tech, as no one in our office can understand [redacted] due to his extremely strong accentOnce we made the purchase for the PRO service, Dell denied a new representativeRecently, besides all the problems the computer has had from the start, such as "CRITICAL ERROR" messages, black screen, freezing, software problems (such as the virus software that came with the computer being defective, requiring Dell techs to fix it), we must unplug the computer regularly and plug it back in, it doesn't read the software that is on it, we cannot open documents or photos and just recently, the computer that we purchased as NEW, has been requesting a siby two different admin names that were never added to the computerWe strongly believe the computer is defective because it is a refurbished model that we were sold as NEWThe computer, since [redacted] and other Dell techs have worked on it, has only gotten WORSE, which is why when we were offered an on-site tech for the hardware issues, we accepted, but [redacted] refuses to send one, stating on-site techs won't help software issuesBlack screens, freezing, having to unplug the computer....all of these are hardware issues, not to mention now we cannot sign in as the computer is requesting admins that were never establishedEvery time Dell techs have touched the computer, all they do is run a test that they say "everything is running great" or they wipe the entire system absolutely CLEAN of everything and leave us to rebuild it! We are completely dissatisfied with every aspect of Dell service, equipment and unethical business practices Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The fact I had to escalate it to the Revdex.com to get any meaningful response and action from DellIncis not satisfactory but is outside the scope of this complaint Regards, [redacted]
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, [redacted] , contacted the customer apologized to the customer for the experienceThe representative authorized a depot service the customer has updated system has been repaired and shipped backIf the customer has any further questions or concerns the representative can be reached by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell order for which gift cards were usedThe customer wants a refund for the gift cards since the order never shipped We regret any miscommunication which may have occurred and appreciate the feedback provided Since the date of the submission, a Dell representative contacted the customer to provide assistance and subsequently the gift card funds were replaced The customer may contact our representative at ***_ [redacted] @Dell.com for any further assistance he may need regarding this matterSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dell representative, ***, is continuing to work with the customer and our credit verification department to resolve this matterShould the customer have any additional concerns regarding this case, they can reach out to our representative directly by e-mail at [redacted] @Dell.com
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThe customer was advised to go to a third party for assistance in backing up her data not to have the system repairedDell does not reimburse for lost data or 3rd party supportAs Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this matterShould the customer need future assistance, we ask that they contact Dell via email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/SupportSincerely, Advanced Resolution Group FID # [redacted] Dell
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has informed the customer their computer has been repaired and supplied the return shipping information Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] Our representative has been in contact with the customer and our records indicate the replacement TV has been deliveredWe regret any dissatisfaction which may have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contact Mr [redacted] regarding his concernsOur records show that the orders were being canceled due to account verification issues, however, have finally been processedAs a onetime gesture of goodwill, our representative processed a coupon and followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***A Dell representative recently contacted Ms [redacted] regarding her concernsIn the interest of customer satisfaction, our representative processed a replacement unitOur records show that the replacement order# [redacted] was delivered on August 3, under FedEx Tracking# [redacted] We regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Del.com, in case Ms [redacted] has any further concerns regarding this caseSincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer repaired or replaced We regret any dissatisfaction he may have experienced and appreciate the feedback provided Dell records indicate a recent service dispatch has been processed Since the date of the submission, a Dell representative contacted the customer to discuss his concerns Following the service dispatch to repair the computer, our representative followed up with the customer to verify that the computer was functioning properly The customer may contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matterSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Dr [redacted] ***Our representative has been in contact with the customer and, per the terms and condition of the Dell Limited Warranty, the recommended repairs are not covered and are considered an out of warranty expenseOur representative respectfully denied the customer’s request for a refund, replacement system or the repairs to be performed under warrantyA discount on an out-of-warranty depot repair was offered, however; the customer declined and requested no further contact from our representativeShould Dr [redacted] change his mind and wish to have Dell repair the system, he is welcome to call Dell Out-of-Warranty Repair team at ###-###-#### Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com, Our records indicate the customer was provided new exchange monitors as an exceptionThe representative respectfully denied the return request the monitors were purchased from a retail storeThe representative explained that what the customer is experiencing he can resolve by [redacted] Dell has supported the warranty of the monitors and confirmed they are working as designedSincerely Advanced Resolution Group Incident [redacted] Dell
Dear Revdex.com, Our records indicate that the representative followed up with the customerMs [redacted] confirmed that she had worked with our frontline technical support team and the issue is resolvedThe customer may reach the representative by emailing at [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I tried calling this representative, he did not leave a direct number but an number that took me through several loopsI also emailed this representative my issue has not resolved Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submissionOur records indicate the Dell representative; [redacted] has apologized to Mr [redacted] for any miscommunications, or any delays there may have been in regards to his recent repair Our records indicate Dell has repaired the hardware, but the customer also wanted assistance with software updates and reinstalling the operating system Mr [redacted] chose to take his system to a local technician to assist him with the software The customer has requested Dell to reimburse him for the Third Party Tech Fees and to reimburse him the cost of the Hardware Warranty Extension With all due respect to our customer, [redacted] has denied Mr [redacted] ’s request Please have the customer contact our representative directly by email at [redacted] @Dell.com if he should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***A Dell representative recently contacted Ms [redacted] regarding her concernsShe stated that the onsite technician replaced the coin cell battery and the issue has been resolvedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of the Limited Hardware Warranty Our representative may be contacted directly by email at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Thank you for providing a copy of the customer submission A Dell representative, ***, has contacted the customer and is working with them to reach a reasonable resolution The representative can be reached directly by email at [redacted] @Dell.com
Dear RevDex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has issued a dispatch to send the customer the software on a USB key that the customer has now received Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: It's all a lieThe Dell computer in question has been non-functioning since the first week we owned it and made contact with Dell techsWe have been dealing with Dell techs now for 1-entire year and they did everything possible from the start to avoid returns and exchanges, including not responding until AFTER the return policy deadlinesI attached emails with PROOF of blatant lies within my last responseDell techs have run dozens of "tests", wiped the computer clean twice leaving us to rebuild it each time, they left us without anti-virus service for nearly 2-weeks with no reply to our desperate calls and emails, they recently offered the PRO Warranty Service, so we could request a new dell tech, as no one in our office can understand [redacted] due to his extremely strong accentOnce we made the purchase for the PRO service, Dell denied a new representativeRecently, besides all the problems the computer has had from the start, such as "CRITICAL ERROR" messages, black screen, freezing, software problems (such as the virus software that came with the computer being defective, requiring Dell techs to fix it), we must unplug the computer regularly and plug it back in, it doesn't read the software that is on it, we cannot open documents or photos and just recently, the computer that we purchased as NEW, has been requesting a siby two different admin names that were never added to the computerWe strongly believe the computer is defective because it is a refurbished model that we were sold as NEWThe computer, since [redacted] and other Dell techs have worked on it, has only gotten WORSE, which is why when we were offered an on-site tech for the hardware issues, we accepted, but [redacted] refuses to send one, stating on-site techs won't help software issuesBlack screens, freezing, having to unplug the computer....all of these are hardware issues, not to mention now we cannot sign in as the computer is requesting admins that were never establishedEvery time Dell techs have touched the computer, all they do is run a test that they say "everything is running great" or they wipe the entire system absolutely CLEAN of everything and leave us to rebuild it! We are completely dissatisfied with every aspect of Dell service, equipment and unethical business practices Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The fact I had to escalate it to the Revdex.com to get any meaningful response and action from DellIncis not satisfactory but is outside the scope of this complaint Regards, [redacted]
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, [redacted] , contacted the customer apologized to the customer for the experienceThe representative authorized a depot service the customer has updated system has been repaired and shipped backIf the customer has any further questions or concerns the representative can be reached by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell order for which gift cards were usedThe customer wants a refund for the gift cards since the order never shipped We regret any miscommunication which may have occurred and appreciate the feedback provided Since the date of the submission, a Dell representative contacted the customer to provide assistance and subsequently the gift card funds were replaced The customer may contact our representative at ***_ [redacted] @Dell.com for any further assistance he may need regarding this matterSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dell representative, ***, is continuing to work with the customer and our credit verification department to resolve this matterShould the customer have any additional concerns regarding this case, they can reach out to our representative directly by e-mail at [redacted] @Dell.com
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThe customer was advised to go to a third party for assistance in backing up her data not to have the system repairedDell does not reimburse for lost data or 3rd party supportAs Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this matterShould the customer need future assistance, we ask that they contact Dell via email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/SupportSincerely, Advanced Resolution Group FID # [redacted] Dell
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has informed the customer their computer has been repaired and supplied the return shipping information Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Complaint [redacted] I am rejecting this response because: I have not received my refund yet Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] Our representative has been in contact with the customer and our records indicate the replacement TV has been deliveredWe regret any dissatisfaction which may have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contact Mr [redacted] regarding his concernsOur records show that the orders were being canceled due to account verification issues, however, have finally been processedAs a onetime gesture of goodwill, our representative processed a coupon and followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***A Dell representative recently contacted Ms [redacted] regarding her concernsIn the interest of customer satisfaction, our representative processed a replacement unitOur records show that the replacement order# [redacted] was delivered on August 3, under FedEx Tracking# [redacted] We regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Del.com, in case Ms [redacted] has any further concerns regarding this caseSincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer repaired or replaced We regret any dissatisfaction he may have experienced and appreciate the feedback provided Dell records indicate a recent service dispatch has been processed Since the date of the submission, a Dell representative contacted the customer to discuss his concerns Following the service dispatch to repair the computer, our representative followed up with the customer to verify that the computer was functioning properly The customer may contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matterSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Dr [redacted] ***Our representative has been in contact with the customer and, per the terms and condition of the Dell Limited Warranty, the recommended repairs are not covered and are considered an out of warranty expenseOur representative respectfully denied the customer’s request for a refund, replacement system or the repairs to be performed under warrantyA discount on an out-of-warranty depot repair was offered, however; the customer declined and requested no further contact from our representativeShould Dr [redacted] change his mind and wish to have Dell repair the system, he is welcome to call Dell Out-of-Warranty Repair team at ###-###-#### Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com, Our records indicate the customer was provided new exchange monitors as an exceptionThe representative respectfully denied the return request the monitors were purchased from a retail storeThe representative explained that what the customer is experiencing he can resolve by [redacted] Dell has supported the warranty of the monitors and confirmed they are working as designedSincerely Advanced Resolution Group Incident [redacted] Dell