Dear Revdex.com, This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionAt this time Dell considers this issue closedpolicy“ As is messaged throughout Dell's web site, promotional offers are subject to availability and may change at any time without prior noticePer Dell policy, Dell will not provide a promotionally priced computer once the promotion has ended”The representative explained the order did not get processedIf the customer has any further concerns we request they email the representative at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that the information provided is accurate, however the Dell representative refused to accommodate me at my home on a SaturdayThis response is unacceptable due to the fact that Dell has been responsible for the poor customer serviceSo now I have to bring the laptop to my office and be inconvenienced during my work dayThe representative gave me no choice Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; [redacted] has been instrumental in assisting the customer in receiving their Dell Gift Card On 09/15/the customer sent an email to [redacted] to confirm receipt Dell would like to remind the customer to be mindful of the Terms and Conditions of Usage and the fact that there is an expiration date We certainly do apologize for any frustration this matter may have caused our customer Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsOur records show that the credit for order# [redacted] has been posted to the original form of paymentPlease note that our representative made multiple attempts to reach Ms [redacted] ; however, has not been able to further discuss this matterWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:I cannot say that the problem is resolved, given the history of similar problems with the computer's motherboardThe motherboard has been replaced now for the third time and the computer appears to be working fine (one week)but such was the case in the previous instances where motherboards were replaced, then suddenly the problems resurfaced....in other words it will take much more than a few weeks to say that the problem is resolved Regards, [redacted] ***
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative contacted the customer regarding the issues described in her correspondenceAs a onetime goodwill gesture, our representative offered the customer a credit when an order was placedThe credit has been processed and applied to the original form of paymentWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experienceOur representative remains available and may be contacted directly via email at [redacted] Sincerely, Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:Warranty claim was started on June 4th After several attempts at repair and it working for only a few days I finally got a replacement on July second Almost a full month later I paid for next business day service and got next month service Yes, I do now have a working computer, but I had a difficult time running my business without a working laptop for the last month and only being able to do work from my desktop computer Regards, [redacted]
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for recent Dell orders placed on-line We regret any miscommunication which may have occurred and appreciate the feedback Since the date of the submission, a Dell representative contacted the customer to discuss her concerns the customer requested a desktop order at a promotional price Our representative explained that we would be unable to offer the price for the desktop the customer intended to order as the promotion had ended and, for customer satisfaction reasons, offered a discount on another order however the customer expressed that she did not want to purchase a different computer at this time We ask that the customer contactour representative at [redacted] @Dell.com for any further assistance she may need regarding this matter Sincerely,Executive Support teamInciden [redacted] ID: [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Dell has issued a credit and it was credited to my debit card Regards, [redacted] ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsPlease note that the order was canceled due to product availability issuesOur representative informed her that the promotion had expiredOur representative offered assistance by placing another order; however, Ms [redacted] declinedOur marketing vehicles include messaging that promotional offerings are subject to change and may be limited to quantities on handHer request for promotional price was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mrs [redacted] Customer expressed dissatisfaction with Dell service and support and wants a refundWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur representative explained the Terms of Sale and the Return PolicyHowever, in the interest of customer satisfaction, our representative processed a product replacement; once delivered, our representative will follto confirm resolutionShould Mrs [redacted] have any additional concerns regarding this case, she can reach out to our representative directly by e-mail at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has provided the customer a quote for the Window Pro disk since the customer’s system warranty expired years ago and a digital version is no longer available Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Complaint: [redacted] I am rejecting this response because:Clearly workers at Dell are in incompetentThe basis of my complaint was for the supervisor I had spoke to who had me on hold for over minutes and hungup on me and gave me with no warning or causeThis issue was not addressed even after I told the guy on the phone that was my issueInstead he said your issue is out of warrenttee so there is nothing we can doHe also did not offer me a service for a fee he just told me it wasnt covered so that is a lie on Dells partI asked about the representative that provided horrible service and the guy on the phone had not one thing to say about that which is clear to see Dell is not concerned about the actual issueAgain, my issue is with the customer service not the horrible non working product Dell rips people off forDell is focusing on the wrong issue, someone there needs to know what they are doingI'll accept an answer when my actual issue is addressed Regards, [redacted]
Thank you for providing a copy of the customer submission Dell representative, [redacted] , is attempting to reach the customer by phone and email; however to date we have been unable to discuss the contents of their complaintWe remain available to assistPlease have the customer contact the representative by email at [redacted]
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants her software key code or a refund We regret any dissatisfaction she may have experienced and appreciate the feedback provided Due to our licensing agreement, Microsoft will only allow Dell to load a trial version of software during the manufacturing process Microsoft owns and licenses Microsoft Office products and software disks are no longer provided with the Office software bundle which would be available for download on the Microsoft website The computer shipment should have included a product information card with the Product Key Code from Microsoft that would be required in order to register the softwareMicrosoft requires activation of the software on their web site using the product key code to convert the trial version from Dell to the purchased version from Microsoft Since the date of the submission, a Dell representative contacted the customer and provided assistance with processing an order for the product key code The customer has since received the code and indicated she was able to download the softwareWe ask that she contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, [redacted] , contacted the customer and apologized for the problemsThe representative assisted in getting the exchange expedited and our records indicate it has been deliveredThe customer may contact the representative by email at [redacted] @Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceThe representative Gerard contacted the customer and reviewed the information further explained the price match policyThe customer also confirmed about the discount that has already been provided and that the link she provided was more expensive than what she purchasedPlease have the customer contact the representative by email at [email protected] if there are any further questions or concernsSincerely Advanced Resolution Group Incident Dell Inc
Dear Revdex.com, Thank you for providing a copy of the customer’s submissionOur representative has been in contact with Ms [redacted] and we regret any miscommunication which may have occurred and appreciate the feedbackMs [redacted] ’s system is covered under Dell’s Limited Hardware Warranty and our representative has offered to provide technical support and depot service per the terms and conditions of the warrantyHowever; software support, including backup assistance is not included in the hardware warranty and Ms [redacted] has been advised she is responsible for having her data backed upOur representative has provided his contact information and we ask that she contact him when she is ready for service on her computer Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Our records indicate the credit has been applied to the original forms of payment and our representative, [redacted] , has notified Mr [redacted] We regret any dissatisfaction Mr [redacted] may have experienced and appreciate the feedback provided regarding his Dell Experience [redacted] may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionWe have noted the customer feedback to the appropriate departmentsIn order to utilize the [redacted] discounts the order has to be placed under the correct segmentNot all of the different discounts provided will allow them to be combined with the other promotional offers which is with any merchantThe customer has been received a full refund and we apologize for the confusionNo further changes will be made to the resolution and Dell has moved to close the complaintSincerely, Advanced Resolution Group INC# [redacted] Dell Inc
Dear Revdex.com, This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionAt this time Dell considers this issue closedpolicy“ As is messaged throughout Dell's web site, promotional offers are subject to availability and may change at any time without prior noticePer Dell policy, Dell will not provide a promotionally priced computer once the promotion has ended”The representative explained the order did not get processedIf the customer has any further concerns we request they email the representative at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that the information provided is accurate, however the Dell representative refused to accommodate me at my home on a SaturdayThis response is unacceptable due to the fact that Dell has been responsible for the poor customer serviceSo now I have to bring the laptop to my office and be inconvenienced during my work dayThe representative gave me no choice Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; [redacted] has been instrumental in assisting the customer in receiving their Dell Gift Card On 09/15/the customer sent an email to [redacted] to confirm receipt Dell would like to remind the customer to be mindful of the Terms and Conditions of Usage and the fact that there is an expiration date We certainly do apologize for any frustration this matter may have caused our customer Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsOur records show that the credit for order# [redacted] has been posted to the original form of paymentPlease note that our representative made multiple attempts to reach Ms [redacted] ; however, has not been able to further discuss this matterWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:I cannot say that the problem is resolved, given the history of similar problems with the computer's motherboardThe motherboard has been replaced now for the third time and the computer appears to be working fine (one week)but such was the case in the previous instances where motherboards were replaced, then suddenly the problems resurfaced....in other words it will take much more than a few weeks to say that the problem is resolved Regards, [redacted] ***
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative contacted the customer regarding the issues described in her correspondenceAs a onetime goodwill gesture, our representative offered the customer a credit when an order was placedThe credit has been processed and applied to the original form of paymentWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experienceOur representative remains available and may be contacted directly via email at [redacted] Sincerely, Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:Warranty claim was started on June 4th After several attempts at repair and it working for only a few days I finally got a replacement on July second Almost a full month later I paid for next business day service and got next month service Yes, I do now have a working computer, but I had a difficult time running my business without a working laptop for the last month and only being able to do work from my desktop computer Regards, [redacted]
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for recent Dell orders placed on-line We regret any miscommunication which may have occurred and appreciate the feedback Since the date of the submission, a Dell representative contacted the customer to discuss her concerns the customer requested a desktop order at a promotional price Our representative explained that we would be unable to offer the price for the desktop the customer intended to order as the promotion had ended and, for customer satisfaction reasons, offered a discount on another order however the customer expressed that she did not want to purchase a different computer at this time We ask that the customer contactour representative at [redacted] @Dell.com for any further assistance she may need regarding this matter Sincerely,Executive Support teamInciden [redacted] ID: [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Dell has issued a credit and it was credited to my debit card Regards, [redacted] ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsPlease note that the order was canceled due to product availability issuesOur representative informed her that the promotion had expiredOur representative offered assistance by placing another order; however, Ms [redacted] declinedOur marketing vehicles include messaging that promotional offerings are subject to change and may be limited to quantities on handHer request for promotional price was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mrs [redacted] Customer expressed dissatisfaction with Dell service and support and wants a refundWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur representative explained the Terms of Sale and the Return PolicyHowever, in the interest of customer satisfaction, our representative processed a product replacement; once delivered, our representative will follto confirm resolutionShould Mrs [redacted] have any additional concerns regarding this case, she can reach out to our representative directly by e-mail at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has provided the customer a quote for the Window Pro disk since the customer’s system warranty expired years ago and a digital version is no longer available Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Complaint: [redacted] I am rejecting this response because:Clearly workers at Dell are in incompetentThe basis of my complaint was for the supervisor I had spoke to who had me on hold for over minutes and hungup on me and gave me with no warning or causeThis issue was not addressed even after I told the guy on the phone that was my issueInstead he said your issue is out of warrenttee so there is nothing we can doHe also did not offer me a service for a fee he just told me it wasnt covered so that is a lie on Dells partI asked about the representative that provided horrible service and the guy on the phone had not one thing to say about that which is clear to see Dell is not concerned about the actual issueAgain, my issue is with the customer service not the horrible non working product Dell rips people off forDell is focusing on the wrong issue, someone there needs to know what they are doingI'll accept an answer when my actual issue is addressed Regards, [redacted]
Thank you for providing a copy of the customer submission Dell representative, [redacted] , is attempting to reach the customer by phone and email; however to date we have been unable to discuss the contents of their complaintWe remain available to assistPlease have the customer contact the representative by email at [redacted]
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants her software key code or a refund We regret any dissatisfaction she may have experienced and appreciate the feedback provided Due to our licensing agreement, Microsoft will only allow Dell to load a trial version of software during the manufacturing process Microsoft owns and licenses Microsoft Office products and software disks are no longer provided with the Office software bundle which would be available for download on the Microsoft website The computer shipment should have included a product information card with the Product Key Code from Microsoft that would be required in order to register the softwareMicrosoft requires activation of the software on their web site using the product key code to convert the trial version from Dell to the purchased version from Microsoft Since the date of the submission, a Dell representative contacted the customer and provided assistance with processing an order for the product key code The customer has since received the code and indicated she was able to download the softwareWe ask that she contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, [redacted] , contacted the customer and apologized for the problemsThe representative assisted in getting the exchange expedited and our records indicate it has been deliveredThe customer may contact the representative by email at [redacted] @Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceThe representative Gerard contacted the customer and reviewed the information further explained the price match policyThe customer also confirmed about the discount that has already been provided and that the link she provided was more expensive than what she purchasedPlease have the customer contact the representative by email at [email protected] if there are any further questions or concernsSincerely Advanced Resolution Group Incident Dell Inc
Dear Revdex.com, Thank you for providing a copy of the customer’s submissionOur representative has been in contact with Ms [redacted] and we regret any miscommunication which may have occurred and appreciate the feedbackMs [redacted] ’s system is covered under Dell’s Limited Hardware Warranty and our representative has offered to provide technical support and depot service per the terms and conditions of the warrantyHowever; software support, including backup assistance is not included in the hardware warranty and Ms [redacted] has been advised she is responsible for having her data backed upOur representative has provided his contact information and we ask that she contact him when she is ready for service on her computer Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Our records indicate the credit has been applied to the original forms of payment and our representative, [redacted] , has notified Mr [redacted] We regret any dissatisfaction Mr [redacted] may have experienced and appreciate the feedback provided regarding his Dell Experience [redacted] may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionWe have noted the customer feedback to the appropriate departmentsIn order to utilize the [redacted] discounts the order has to be placed under the correct segmentNot all of the different discounts provided will allow them to be combined with the other promotional offers which is with any merchantThe customer has been received a full refund and we apologize for the confusionNo further changes will be made to the resolution and Dell has moved to close the complaintSincerely, Advanced Resolution Group INC# [redacted] Dell Inc