Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has provided the customer a quote for the Window Pro disk since the customer’s system warranty expired years ago and a digital version is no longer available Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmission Customer expressed dissatisfaction with Dell’s response We regret any miscommunication which may have occurred and appreciate the feedback Dell records do not support the customer’s suggestion that any of our representatives acted in an illegal manner As previously indicated, our representative offered to troubleshoot the issue or process a service dispatch for Dell’s Repair Depot and the customer declined Dell’s stance in this matter remains unchanged, and no further attempt will be made to reach the customer regarding this case Our agent remains available, should the customer wish to discuss this matter further; however no change will be made to the offered resolution.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] *** Thank you for providing a copy of the customer’s submissionOur records indicate the Dell representative; [redacted] has authorized a new system exchange in order to resolve the technical problems the customer had been having with his computer The customer has received the system and documentation indicates the customer is very pleased with the resolution We certainly apologize for any inconvenience or frustration this matter may have caused the customer Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; [redacted] has been instrumental in assisting the customer in receiving their Dell Gift Card On 09/15/the customer sent an email to [redacted] to confirm receipt Dell would like to remind the customer to be mindful of the Terms and Conditions of Usage and the fact that there is an expiration date We certainly do apologize for any frustration this matter may have caused our customer Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dear Revdex.com, Thank you for providing a copy of the customer’s submissionOur representative has been in contact with Ms [redacted] and we regret any miscommunication which may have occurred and appreciate the feedbackMs [redacted] ’s system is covered under Dell’s Limited Hardware Warranty and our representative has offered to provide technical support and depot service per the terms and conditions of the warrantyHowever; software support, including backup assistance is not included in the hardware warranty and Ms [redacted] has been advised she is responsible for having her data backed upOur representative has provided his contact information and we ask that she contact him when she is ready for service on her computer Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***A Dell representative recently contacted Ms [redacted] regarding her concernsOur representative worked with our account verification team to resolve this matterPlease note that a credit for order# [redacted] has been posted to the original form of paymentOur representative also followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this caseSincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concerns and requested Dell centric information, such as, Service Tag# or Express Service CodeOur representative also made multiple attempts to reach Mr [redacted] ; however, has not been able to discuss the contents of his correspondenceWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Dell has issued a credit and it was credited to my debit card Regards, [redacted] ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionA Dell representative [redacted] recently contacted the customer regarding this matterWe regret any dissatisfaction the customer may have experienced and appreciate the feedback providedThe representative explained Dell’s promotional terms and conditionsDell reserves the right to cancel orders based on availability or price discrepancies as cited in the following disclaimer located on each web “Offers subject to change, not combinable with all other offersTaxes, shipping, handling and other fees applyDell reserves the right to cancel orders arising from pricing or other errorsAny further concerns the customer may have we request the customer contact the representative at [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submissionMs [redacted] expressed dissatisfaction with Dell service and support and wants refunds for two computersWe regret any dissatisfaction she may have experienced and appreciate the feedback providedDell has a thirty (30) day return period and, as the order invoiced during March, 2017, returns for a refund would not be an optionSince the date of the submission, a Dell representative contacted Ms [redacted] and, for customer satisfaction reasons, processed service dispatches to exchange the computersThe exchange computers have since been sent to Ms [redacted] Our representative provided contact information and will remain engaged until Ms [redacted] is able to test the replacement computers and send the original computers being replaced back to Dell to close the service dispatchesWe ask that she contact our representative should there be any further questions regarding this matter Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for recent Dell orders placed on-line We regret any miscommunication which may have occurred and appreciate the feedback Since the date of the submission, a Dell representative contacted the customer to discuss her concerns the customer requested a desktop order at a promotional price Our representative explained that we would be unable to offer the price for the desktop the customer intended to order as the promotion had ended and, for customer satisfaction reasons, offered a discount on another order however the customer expressed that she did not want to purchase a different computer at this time We ask that the customer contactour representative at [redacted] @Dell.com for any further assistance she may need regarding this matter Sincerely,Executive Support teamInciden [redacted] ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:Warranty claim was started on June 4th After several attempts at repair and it working for only a few days I finally got a replacement on July second Almost a full month later I paid for next business day service and got next month service Yes, I do now have a working computer, but I had a difficult time running my business without a working laptop for the last month and only being able to do work from my desktop computer Regards, [redacted]
Thank you for providing a copy of the customer submission Dell representative, [redacted] , is attempting to reach the customer by phone and email; however to date we have been unable to discuss the contents of their complaintWe remain available to assistPlease have the customer contact the representative by email at [redacted]
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction he may have experienced and appreciate the feedback provided Dell has a thirty (30) day Return Period and, as the order invoiced during 2015, a refund would not be an optionOur records indicate the customer contacted Dell regarding this issue and was offered support, per the warranty, which he declined Since the date of the submission, our representative contacted the customer to inform him that Dell’s stance in this matter remains unchanged and Dell will not be offering a refund or a new tabletThe customer may contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsOur records show that the credit for order# [redacted] has been posted to the original form of paymentPlease note that our representative made multiple attempts to reach Ms [redacted] ; however, has not been able to further discuss this matterWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative worked with our account/order verification team to resolve this matterOur records show that the credits for canceled orders have been processed to the original form(s) of paymentOur representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has processed the customer’s refund Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I have gone to our local police department and gave them all the communications I have with DellThey are working on completing a police reportI have also asked verbally and in a recent email to Dell to forward me a copy of the signature of the person who signed for these items, and I have not received a response.As soon as the police department completes the report, I will send a copy via email to Dell and Revdex.com.Thank you Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionWe have noted the customer feedback to the appropriate departmentsIn order to utilize the [redacted] discounts the order has to be placed under the correct segmentNot all of the different discounts provided will allow them to be combined with the other promotional offers which is with any merchantThe customer has been received a full refund and we apologize for the confusionNo further changes will be made to the resolution and Dell has moved to close the complaintSincerely, Advanced Resolution Group INC# [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceThe representative Gerard contacted the customer and reviewed the information further explained the price match policyThe customer also confirmed about the discount that has already been provided and that the link she provided was more expensive than what she purchasedPlease have the customer contact the representative by email at [email protected] if there are any further questions or concernsSincerely Advanced Resolution Group Incident Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has provided the customer a quote for the Window Pro disk since the customer’s system warranty expired years ago and a digital version is no longer available Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmission Customer expressed dissatisfaction with Dell’s response We regret any miscommunication which may have occurred and appreciate the feedback Dell records do not support the customer’s suggestion that any of our representatives acted in an illegal manner As previously indicated, our representative offered to troubleshoot the issue or process a service dispatch for Dell’s Repair Depot and the customer declined Dell’s stance in this matter remains unchanged, and no further attempt will be made to reach the customer regarding this case Our agent remains available, should the customer wish to discuss this matter further; however no change will be made to the offered resolution.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] *** Thank you for providing a copy of the customer’s submissionOur records indicate the Dell representative; [redacted] has authorized a new system exchange in order to resolve the technical problems the customer had been having with his computer The customer has received the system and documentation indicates the customer is very pleased with the resolution We certainly apologize for any inconvenience or frustration this matter may have caused the customer Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; [redacted] has been instrumental in assisting the customer in receiving their Dell Gift Card On 09/15/the customer sent an email to [redacted] to confirm receipt Dell would like to remind the customer to be mindful of the Terms and Conditions of Usage and the fact that there is an expiration date We certainly do apologize for any frustration this matter may have caused our customer Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dear Revdex.com, Thank you for providing a copy of the customer’s submissionOur representative has been in contact with Ms [redacted] and we regret any miscommunication which may have occurred and appreciate the feedbackMs [redacted] ’s system is covered under Dell’s Limited Hardware Warranty and our representative has offered to provide technical support and depot service per the terms and conditions of the warrantyHowever; software support, including backup assistance is not included in the hardware warranty and Ms [redacted] has been advised she is responsible for having her data backed upOur representative has provided his contact information and we ask that she contact him when she is ready for service on her computer Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***A Dell representative recently contacted Ms [redacted] regarding her concernsOur representative worked with our account verification team to resolve this matterPlease note that a credit for order# [redacted] has been posted to the original form of paymentOur representative also followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this caseSincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concerns and requested Dell centric information, such as, Service Tag# or Express Service CodeOur representative also made multiple attempts to reach Mr [redacted] ; however, has not been able to discuss the contents of his correspondenceWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Dell has issued a credit and it was credited to my debit card Regards, [redacted] ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionA Dell representative [redacted] recently contacted the customer regarding this matterWe regret any dissatisfaction the customer may have experienced and appreciate the feedback providedThe representative explained Dell’s promotional terms and conditionsDell reserves the right to cancel orders based on availability or price discrepancies as cited in the following disclaimer located on each web “Offers subject to change, not combinable with all other offersTaxes, shipping, handling and other fees applyDell reserves the right to cancel orders arising from pricing or other errorsAny further concerns the customer may have we request the customer contact the representative at [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submissionMs [redacted] expressed dissatisfaction with Dell service and support and wants refunds for two computersWe regret any dissatisfaction she may have experienced and appreciate the feedback providedDell has a thirty (30) day return period and, as the order invoiced during March, 2017, returns for a refund would not be an optionSince the date of the submission, a Dell representative contacted Ms [redacted] and, for customer satisfaction reasons, processed service dispatches to exchange the computersThe exchange computers have since been sent to Ms [redacted] Our representative provided contact information and will remain engaged until Ms [redacted] is able to test the replacement computers and send the original computers being replaced back to Dell to close the service dispatchesWe ask that she contact our representative should there be any further questions regarding this matter Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for recent Dell orders placed on-line We regret any miscommunication which may have occurred and appreciate the feedback Since the date of the submission, a Dell representative contacted the customer to discuss her concerns the customer requested a desktop order at a promotional price Our representative explained that we would be unable to offer the price for the desktop the customer intended to order as the promotion had ended and, for customer satisfaction reasons, offered a discount on another order however the customer expressed that she did not want to purchase a different computer at this time We ask that the customer contactour representative at [redacted] @Dell.com for any further assistance she may need regarding this matter Sincerely,Executive Support teamInciden [redacted] ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:Warranty claim was started on June 4th After several attempts at repair and it working for only a few days I finally got a replacement on July second Almost a full month later I paid for next business day service and got next month service Yes, I do now have a working computer, but I had a difficult time running my business without a working laptop for the last month and only being able to do work from my desktop computer Regards, [redacted]
Thank you for providing a copy of the customer submission Dell representative, [redacted] , is attempting to reach the customer by phone and email; however to date we have been unable to discuss the contents of their complaintWe remain available to assistPlease have the customer contact the representative by email at [redacted]
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction he may have experienced and appreciate the feedback provided Dell has a thirty (30) day Return Period and, as the order invoiced during 2015, a refund would not be an optionOur records indicate the customer contacted Dell regarding this issue and was offered support, per the warranty, which he declined Since the date of the submission, our representative contacted the customer to inform him that Dell’s stance in this matter remains unchanged and Dell will not be offering a refund or a new tabletThe customer may contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsOur records show that the credit for order# [redacted] has been posted to the original form of paymentPlease note that our representative made multiple attempts to reach Ms [redacted] ; however, has not been able to further discuss this matterWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative worked with our account/order verification team to resolve this matterOur records show that the credits for canceled orders have been processed to the original form(s) of paymentOur representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has processed the customer’s refund Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I have gone to our local police department and gave them all the communications I have with DellThey are working on completing a police reportI have also asked verbally and in a recent email to Dell to forward me a copy of the signature of the person who signed for these items, and I have not received a response.As soon as the police department completes the report, I will send a copy via email to Dell and Revdex.com.Thank you Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionWe have noted the customer feedback to the appropriate departmentsIn order to utilize the [redacted] discounts the order has to be placed under the correct segmentNot all of the different discounts provided will allow them to be combined with the other promotional offers which is with any merchantThe customer has been received a full refund and we apologize for the confusionNo further changes will be made to the resolution and Dell has moved to close the complaintSincerely, Advanced Resolution Group INC# [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceThe representative Gerard contacted the customer and reviewed the information further explained the price match policyThe customer also confirmed about the discount that has already been provided and that the link she provided was more expensive than what she purchasedPlease have the customer contact the representative by email at [email protected] if there are any further questions or concernsSincerely Advanced Resolution Group Incident Dell Inc