Dell representative, [redacted] , is attempting to reach the customer by phone and email; however, has not been able to discuss the contents of their submissionWe remain available to assist and ask that the customer contact our representative at [redacted]
A Dell representative is working with Ms [redacted] to achieve a resolution for her concernsOur representative may be contacted via e-mail at [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsAs a gesture of goodwill and in the interest of customer satisfaction, our representative processed a credit for order# [redacted] Our records show that the credit has been posted to the original form of payment, which should reflect on his next billing statementOur representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this caseSincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Its ridiculous to suggest I have systems when I only have that have the warranty has been purchased on and systemsThe entire dispute showed the purchase of an extended warranty until for Premium servicesDell did not support premium services on the computer that the warranty was refunded on The entire complaint resides on the horrible record keeping (this response is another example).I have escalated to a class action suite as well as an FTC complaint.The Bottom Line is what is offered what services are offered with Premium Warranty? (dispatch a technician within 24hoursDid I receive that supportNo it took weeks to prove the warranty and offer a refundResult- had to replace system that was deemed critical Regards, [redacted]
Dear Revdex.com, Our records indicate that Dell representative Shawn has followed up with the customerThe representative has confirmed the credit has posted and will reflect on his next billing statementWe request the customer contact the representative by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:I strongly disagree with what Dell saidI sent more than emails to [redacted] @Dell.com but she/he never answered my question by emailShe/he has been playing a game for more than one month by either ignoring my emails or repeated the same thing "I'm the only contact person." She/he never answered my questionsI formally requested her/his supervisor since she/he is not helping me at all and also not giving me any answer, but she/he refused and is still playing the game.Dell said, "The customer declined the assistance and requested a refund which was denied as the customer has already received service."Dell changed their reasoningFirst they said they cannot refund since it's more than days and which was wrongIt was less than daysAlso, I asked Ms/Mr [redacted] when and how they assisted me but no answers.They should assist me to fix my computer and they must sent me a CD, but they did nothing.Since they refused giving me a full refund, they must explain when and how they fixed my computer without being reached by the phone and without sending me the requested CD.Yes, I spoke to them by the phone and they asked my credit card numberIs it what they call "assistance"? After they charged on my credit card, they did nothing to help me to fix my computerIt's the same as stealing my money Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: The refund has not been processed to my bank despite what they sayAlso they committed fraud and held onto my money for over weeks so far I have asked to be compensated for trouble and hours of time and money lost in the process and was denied Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently spoke to Mr [redacted] regarding his concernsOur representative explained the terms of sale and the hardware warrantyAfter further review our representative processed a depot serviceOur representative will also follto confirm resolutionOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a refund We regret any dissatisfaction the customer may have experienced and appreciate the feedback provided Since the date of the submission, a Dell representative contacted the customer and, subsequently, refunds for most of the orders have completed processing Our representative remains engaged and is finalizing the final refund Once fully refunded, Dell Financial Services (DFS) should waive associated fees and interest The customer should see the credits reflected on their next DFS monthly billing statement We ask that the customer contact our representative at [redacted] @Dell.com for any further assistance they may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback The customer has reported to [redacted] the computer is working fine Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com, This matter has been previously addressed this matter, no alterations have been/will be made to the final resolutionDell provide the customer with a cash credit of $if he is still unhappy the option to return the system remains openAdvanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I Emailed [redacted] to call me back on friday or monday about my pcit is still messing up and even worse than beforemy PC IS NOT FIXED! Regards, [redacted]
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and wants to send her computer to Dell for diagnostics We regret any dissatisfaction she may have experienced and appreciate the feedback provided Per the terms and conditions of Dell’s Limited Hardware Warranty, to distinguish between software and hardware problems and determine whether and what part dispatches might be necessary, Dell requires telephone-based troubleshooting steps be performed with a Dell representative prior to rendering warranty service Since the date of the submission, a Dell representative contacted the customer to discuss her concerns and provide assistance however the customer has not been available to troubleshoot and allow our representative to perform diagnostics to determine the nature of her issue Should the customer agree to troubleshoot, we ask that she contact our representative at [redacted] @Dell.com for any further assistance she may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refundWe regret any dissatisfaction she may have experienced and appreciate the feedback provided Dell has a thirty (30) day Return Period and, as the order invoiced during 2015, and was purchased from a third party, a return to Dell for a refund would not be an option Since the date of the submission, a Dell representative contacted the customer to discuss her concerns and assist in resolving the technical issues The customer declined the assistance and requested a refund which was denied We remain available to assist the customer under the terms and conditions of Dell’s Limited Hardware Warranty and ask that she contact our representative at [redacted] @Dell.com for any further assistance she may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Dell knows that there is any issue with Windows and their wireless cardsIf my software was updated after the warranty, that is not my faultI was not provided ANY feedback from the company that this issue would occurDell is responsible for at least replacing the wireless card for their laptopIt was stated to me, by a Technician, that it was a known issueThis makes Dell responsible for not communicating this to their consumers Regards, [redacted]
Complaint: [redacted] I am rejecting this response because we have not seen Dell's refund on our creditor card statement yet We have been told by Dell that it may take some time and until the funds are seen in our account, it has not cleared We will update when we see the funds Regards, [redacted] ***
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submissionOur records indicate the Dell representative; [redacted] has been in contact with the customer regarding their concerns [redacted] has apologized for any disappointment or inconvenience this matter may have caused Ms [redacted] The representative made clear to our customer that we understand it is discouraging for our customers when we are unable to meet the supply and demand of a particular promotion The promotion Ms [redacted] is referring generated a tremendous volume of customers at the launch; far exceeding our expectations, ultimately selling out quite quickly This is the very reason why Dell has a disclaimer on our website which informs potential customers, prices and promotions are subject to change without noticeThat being said, our representative generously made an offer to the customer for which she has currently declined to accept We would like to encourage Ms [redacted] to reconsider and if she decides she would like to accept [redacted] ’s offer, please have the customer contact our representative directly by email at [redacted] @Dell.com and they will be happy to assist her Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Revdex.com Complaint ID: Dear RevDex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submissionOur records indicate the Dell representative; [redacted] has authorized a depot repair to address and resolve the technical problems the customer had been having with their computer Ms [redacted] has received the computer and confirms it is now working to her satisfaction Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dell representative [redacted] will remain the point of contact for the customerThe representative has authorized a return at a 30% depreciation at this time we are waiting on the customers’ decisionThe representative can be reached directly by email at [redacted] _*@Dell.com
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Cheryl N***
Dell representative, [redacted] , is attempting to reach the customer by phone and email; however, has not been able to discuss the contents of their submissionWe remain available to assist and ask that the customer contact our representative at [redacted]
A Dell representative is working with Ms [redacted] to achieve a resolution for her concernsOur representative may be contacted via e-mail at [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsAs a gesture of goodwill and in the interest of customer satisfaction, our representative processed a credit for order# [redacted] Our records show that the credit has been posted to the original form of payment, which should reflect on his next billing statementOur representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this caseSincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Its ridiculous to suggest I have systems when I only have that have the warranty has been purchased on and systemsThe entire dispute showed the purchase of an extended warranty until for Premium servicesDell did not support premium services on the computer that the warranty was refunded on The entire complaint resides on the horrible record keeping (this response is another example).I have escalated to a class action suite as well as an FTC complaint.The Bottom Line is what is offered what services are offered with Premium Warranty? (dispatch a technician within 24hoursDid I receive that supportNo it took weeks to prove the warranty and offer a refundResult- had to replace system that was deemed critical Regards, [redacted]
Dear Revdex.com, Our records indicate that Dell representative Shawn has followed up with the customerThe representative has confirmed the credit has posted and will reflect on his next billing statementWe request the customer contact the representative by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:I strongly disagree with what Dell saidI sent more than emails to [redacted] @Dell.com but she/he never answered my question by emailShe/he has been playing a game for more than one month by either ignoring my emails or repeated the same thing "I'm the only contact person." She/he never answered my questionsI formally requested her/his supervisor since she/he is not helping me at all and also not giving me any answer, but she/he refused and is still playing the game.Dell said, "The customer declined the assistance and requested a refund which was denied as the customer has already received service."Dell changed their reasoningFirst they said they cannot refund since it's more than days and which was wrongIt was less than daysAlso, I asked Ms/Mr [redacted] when and how they assisted me but no answers.They should assist me to fix my computer and they must sent me a CD, but they did nothing.Since they refused giving me a full refund, they must explain when and how they fixed my computer without being reached by the phone and without sending me the requested CD.Yes, I spoke to them by the phone and they asked my credit card numberIs it what they call "assistance"? After they charged on my credit card, they did nothing to help me to fix my computerIt's the same as stealing my money Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: The refund has not been processed to my bank despite what they sayAlso they committed fraud and held onto my money for over weeks so far I have asked to be compensated for trouble and hours of time and money lost in the process and was denied Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently spoke to Mr [redacted] regarding his concernsOur representative explained the terms of sale and the hardware warrantyAfter further review our representative processed a depot serviceOur representative will also follto confirm resolutionOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a refund We regret any dissatisfaction the customer may have experienced and appreciate the feedback provided Since the date of the submission, a Dell representative contacted the customer and, subsequently, refunds for most of the orders have completed processing Our representative remains engaged and is finalizing the final refund Once fully refunded, Dell Financial Services (DFS) should waive associated fees and interest The customer should see the credits reflected on their next DFS monthly billing statement We ask that the customer contact our representative at [redacted] @Dell.com for any further assistance they may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback The customer has reported to [redacted] the computer is working fine Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com, This matter has been previously addressed this matter, no alterations have been/will be made to the final resolutionDell provide the customer with a cash credit of $if he is still unhappy the option to return the system remains openAdvanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I Emailed [redacted] to call me back on friday or monday about my pcit is still messing up and even worse than beforemy PC IS NOT FIXED! Regards, [redacted]
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and wants to send her computer to Dell for diagnostics We regret any dissatisfaction she may have experienced and appreciate the feedback provided Per the terms and conditions of Dell’s Limited Hardware Warranty, to distinguish between software and hardware problems and determine whether and what part dispatches might be necessary, Dell requires telephone-based troubleshooting steps be performed with a Dell representative prior to rendering warranty service Since the date of the submission, a Dell representative contacted the customer to discuss her concerns and provide assistance however the customer has not been available to troubleshoot and allow our representative to perform diagnostics to determine the nature of her issue Should the customer agree to troubleshoot, we ask that she contact our representative at [redacted] @Dell.com for any further assistance she may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refundWe regret any dissatisfaction she may have experienced and appreciate the feedback provided Dell has a thirty (30) day Return Period and, as the order invoiced during 2015, and was purchased from a third party, a return to Dell for a refund would not be an option Since the date of the submission, a Dell representative contacted the customer to discuss her concerns and assist in resolving the technical issues The customer declined the assistance and requested a refund which was denied We remain available to assist the customer under the terms and conditions of Dell’s Limited Hardware Warranty and ask that she contact our representative at [redacted] @Dell.com for any further assistance she may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Dell knows that there is any issue with Windows and their wireless cardsIf my software was updated after the warranty, that is not my faultI was not provided ANY feedback from the company that this issue would occurDell is responsible for at least replacing the wireless card for their laptopIt was stated to me, by a Technician, that it was a known issueThis makes Dell responsible for not communicating this to their consumers Regards, [redacted]
Complaint: [redacted] I am rejecting this response because we have not seen Dell's refund on our creditor card statement yet We have been told by Dell that it may take some time and until the funds are seen in our account, it has not cleared We will update when we see the funds Regards, [redacted] ***
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submissionOur records indicate the Dell representative; [redacted] has been in contact with the customer regarding their concerns [redacted] has apologized for any disappointment or inconvenience this matter may have caused Ms [redacted] The representative made clear to our customer that we understand it is discouraging for our customers when we are unable to meet the supply and demand of a particular promotion The promotion Ms [redacted] is referring generated a tremendous volume of customers at the launch; far exceeding our expectations, ultimately selling out quite quickly This is the very reason why Dell has a disclaimer on our website which informs potential customers, prices and promotions are subject to change without noticeThat being said, our representative generously made an offer to the customer for which she has currently declined to accept We would like to encourage Ms [redacted] to reconsider and if she decides she would like to accept [redacted] ’s offer, please have the customer contact our representative directly by email at [redacted] @Dell.com and they will be happy to assist her Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Revdex.com Complaint ID: Dear RevDex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submissionOur records indicate the Dell representative; [redacted] has authorized a depot repair to address and resolve the technical problems the customer had been having with their computer Ms [redacted] has received the computer and confirms it is now working to her satisfaction Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dell representative [redacted] will remain the point of contact for the customerThe representative has authorized a return at a 30% depreciation at this time we are waiting on the customers’ decisionThe representative can be reached directly by email at [redacted] _*@Dell.com
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Cheryl N***