Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThe representative will follow up with the customer during the time frame requestedWe ask that he contact the representative at [redacted] @Dell.com for further assistance he may need regarding this matterAdvanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative authorized a depot repairOnce the system was received in it was found that there was accidental damageThe customer was contacted and explained that before any further repairs can be done without paymentThe system has been shipped back and deliveredWe remain available to assist the customerPlease have the customer contact the representative by email at [redacted] @Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concerns and requested Dell centric information, such as, Service Tag# or Express Service CodeOur representative also made multiple attempts to reach Mr [redacted] ; however, has not been able to discuss the contents of his correspondenceWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submissionOur records indicate the Dell representative; [redacted] has authorized a new system exchange per the Terms and Conditions of our hardware warranty, even though the customer’s system warranty is expired Dell is happy to make this exception and offer to the customer, but unfortunately, Mr [redacted] has declined to accept the offer Dell would very much like to address and resolve this matter reasonably, but it certainly is Mr [redacted] ’s prerogative to decline the assistance Please have the customer contact our representative directly by email at ***_ [redacted] @Dell.com if they should change their mind and welcome the assistance; we will be happy to reopen the case and address the matter at that time Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I have gone to our local police department and gave them all the communications I have with DellThey are working on completing a police reportI have also asked verbally and in a recent email to Dell to forward me a copy of the signature of the person who signed for these items, and I have not received a response.As soon as the police department completes the report, I will send a copy via email to Dell and Revdex.com.Thank you Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] *** Thank you for providing a copy of the customer’s submissionOur records indicate the Dell representative; [redacted] has authorized a new system exchange in order to resolve the technical problems the customer had been having with his computer The customer has received the system and documentation indicates the customer is very pleased with the resolution We certainly apologize for any inconvenience or frustration this matter may have caused the customer Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I have responded to messages, and I the computer has not been repaired yet Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has processed the customer’s refund Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Today’s Date: 01/26/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, [redacted] ***, to address the contents of their correspondenceAt this time the agent has confirmed with the customer the gift card was received in proper orderDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com with any other questions or concerns in the matter Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:There was no promotion; there was only advertising on Dell's endI wish the "esteemed" Dell representative had bothered to actually read my complaint or responseEach of those screenshots was taken *AFTER [redacted] I ordered the itemBy your own admission, the estimated time frames on your website changed "based upon supply." Clearly, if you were showing that the GTX shipped same day if ordered by PM, you had some in stockThis is quite obviously advertising on Dell's part, and, as a result, Dell should offer compensation for lost time due to their advertising Regards, [redacted]
Thank you for providing a copy of the customer’s correspondenceA Dell representative has contacted Mr [redacted] to achieve a resolution for his concernsOur representative may be contacted via e-mail at [redacted] @Dell.com
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me It took over a month, but finally have a pc that works Regards, [redacted] ***
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***A Dell representative recently contacted Ms [redacted] regarding her concernsShe stated that the onsite technician replaced the coin cell battery and the issue has been resolvedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of the Limited Hardware Warranty Our representative may be contacted directly by email at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, [redacted] , contacted the customer apologized to the customer for the experienceThe representative authorized a depot service the customer has updated system has been repaired and shipped backIf the customer has any further questions or concerns the representative can be reached by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative informed him that the order was canceled due to product availability issues and the promotion had expiredIn the interest of customer satisfactions, our representative offered assistance by placing another order and a 5% discount; however, Mr [redacted] elected not to accept our offer of assistanceOur marketing vehicles include messaging that promotional offerings are subject to change and may be limited to quantities on handHis request for promotional price was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] _***@Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: It's all a lieThe Dell computer in question has been non-functioning since the first week we owned it and made contact with Dell techsWe have been dealing with Dell techs now for 1-entire year and they did everything possible from the start to avoid returns and exchanges, including not responding until AFTER the return policy deadlinesI attached emails with PROOF of blatant lies within my last responseDell techs have run dozens of "tests", wiped the computer clean twice leaving us to rebuild it each time, they left us without anti-virus service for nearly 2-weeks with no reply to our desperate calls and emails, they recently offered the PRO Warranty Service, so we could request a new dell tech, as no one in our office can understand [redacted] due to his extremely strong accentOnce we made the purchase for the PRO service, Dell denied a new representativeRecently, besides all the problems the computer has had from the start, such as "CRITICAL ERROR" messages, black screen, freezing, software problems (such as the virus software that came with the computer being defective, requiring Dell techs to fix it), we must unplug the computer regularly and plug it back in, it doesn't read the software that is on it, we cannot open documents or photos and just recently, the computer that we purchased as NEW, has been requesting a siby two different admin names that were never added to the computerWe strongly believe the computer is defective because it is a refurbished model that we were sold as NEWThe computer, since [redacted] and other Dell techs have worked on it, has only gotten WORSE, which is why when we were offered an on-site tech for the hardware issues, we accepted, but [redacted] refuses to send one, stating on-site techs won't help software issuesBlack screens, freezing, having to unplug the computer....all of these are hardware issues, not to mention now we cannot sign in as the computer is requesting admins that were never establishedEvery time Dell techs have touched the computer, all they do is run a test that they say "everything is running great" or they wipe the entire system absolutely CLEAN of everything and leave us to rebuild it! We are completely dissatisfied with every aspect of Dell service, equipment and unethical business practices Regards, [redacted] ***
Dell representative, ***, is continuing to work with the customer and our credit verification department to resolve this matterShould the customer have any additional concerns regarding this case, they can reach out to our representative directly by e-mail at [redacted] @Dell.com
Dear RevDex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell promotion We regret any miscommunication which may have occurred and appreciate the feedback Since the date of the submission, a Dell representative contacted the customer and, for customer satisfaction reasons, processed a pricing concession in order to provide a partial refund and match the customer’s expectations We ask that the customer contact our representative at [redacted] should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThe representative reviewed the history of the system and found no failures, all testing shows system is working as designedThe customers warranty is mail in service only, so the representative offered to have the system mailed in for additional testingOur representative remains available to discuss this matter however there will be no change in the resolution offeredSincerely, Advanced Resolution Group FID # [redacted] Dell
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has informed the customer their computer has been repaired and supplied the return shipping information Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThe representative will follow up with the customer during the time frame requestedWe ask that he contact the representative at [redacted] @Dell.com for further assistance he may need regarding this matterAdvanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative authorized a depot repairOnce the system was received in it was found that there was accidental damageThe customer was contacted and explained that before any further repairs can be done without paymentThe system has been shipped back and deliveredWe remain available to assist the customerPlease have the customer contact the representative by email at [redacted] @Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concerns and requested Dell centric information, such as, Service Tag# or Express Service CodeOur representative also made multiple attempts to reach Mr [redacted] ; however, has not been able to discuss the contents of his correspondenceWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submissionOur records indicate the Dell representative; [redacted] has authorized a new system exchange per the Terms and Conditions of our hardware warranty, even though the customer’s system warranty is expired Dell is happy to make this exception and offer to the customer, but unfortunately, Mr [redacted] has declined to accept the offer Dell would very much like to address and resolve this matter reasonably, but it certainly is Mr [redacted] ’s prerogative to decline the assistance Please have the customer contact our representative directly by email at ***_ [redacted] @Dell.com if they should change their mind and welcome the assistance; we will be happy to reopen the case and address the matter at that time Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I have gone to our local police department and gave them all the communications I have with DellThey are working on completing a police reportI have also asked verbally and in a recent email to Dell to forward me a copy of the signature of the person who signed for these items, and I have not received a response.As soon as the police department completes the report, I will send a copy via email to Dell and Revdex.com.Thank you Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] *** Thank you for providing a copy of the customer’s submissionOur records indicate the Dell representative; [redacted] has authorized a new system exchange in order to resolve the technical problems the customer had been having with his computer The customer has received the system and documentation indicates the customer is very pleased with the resolution We certainly apologize for any inconvenience or frustration this matter may have caused the customer Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I have responded to messages, and I the computer has not been repaired yet Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has processed the customer’s refund Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Today’s Date: 01/26/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, [redacted] ***, to address the contents of their correspondenceAt this time the agent has confirmed with the customer the gift card was received in proper orderDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com with any other questions or concerns in the matter Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:There was no promotion; there was only advertising on Dell's endI wish the "esteemed" Dell representative had bothered to actually read my complaint or responseEach of those screenshots was taken *AFTER [redacted] I ordered the itemBy your own admission, the estimated time frames on your website changed "based upon supply." Clearly, if you were showing that the GTX shipped same day if ordered by PM, you had some in stockThis is quite obviously advertising on Dell's part, and, as a result, Dell should offer compensation for lost time due to their advertising Regards, [redacted]
Thank you for providing a copy of the customer’s correspondenceA Dell representative has contacted Mr [redacted] to achieve a resolution for his concernsOur representative may be contacted via e-mail at [redacted] @Dell.com
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me It took over a month, but finally have a pc that works Regards, [redacted] ***
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***A Dell representative recently contacted Ms [redacted] regarding her concernsShe stated that the onsite technician replaced the coin cell battery and the issue has been resolvedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of the Limited Hardware Warranty Our representative may be contacted directly by email at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, [redacted] , contacted the customer apologized to the customer for the experienceThe representative authorized a depot service the customer has updated system has been repaired and shipped backIf the customer has any further questions or concerns the representative can be reached by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative informed him that the order was canceled due to product availability issues and the promotion had expiredIn the interest of customer satisfactions, our representative offered assistance by placing another order and a 5% discount; however, Mr [redacted] elected not to accept our offer of assistanceOur marketing vehicles include messaging that promotional offerings are subject to change and may be limited to quantities on handHis request for promotional price was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] _***@Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: It's all a lieThe Dell computer in question has been non-functioning since the first week we owned it and made contact with Dell techsWe have been dealing with Dell techs now for 1-entire year and they did everything possible from the start to avoid returns and exchanges, including not responding until AFTER the return policy deadlinesI attached emails with PROOF of blatant lies within my last responseDell techs have run dozens of "tests", wiped the computer clean twice leaving us to rebuild it each time, they left us without anti-virus service for nearly 2-weeks with no reply to our desperate calls and emails, they recently offered the PRO Warranty Service, so we could request a new dell tech, as no one in our office can understand [redacted] due to his extremely strong accentOnce we made the purchase for the PRO service, Dell denied a new representativeRecently, besides all the problems the computer has had from the start, such as "CRITICAL ERROR" messages, black screen, freezing, software problems (such as the virus software that came with the computer being defective, requiring Dell techs to fix it), we must unplug the computer regularly and plug it back in, it doesn't read the software that is on it, we cannot open documents or photos and just recently, the computer that we purchased as NEW, has been requesting a siby two different admin names that were never added to the computerWe strongly believe the computer is defective because it is a refurbished model that we were sold as NEWThe computer, since [redacted] and other Dell techs have worked on it, has only gotten WORSE, which is why when we were offered an on-site tech for the hardware issues, we accepted, but [redacted] refuses to send one, stating on-site techs won't help software issuesBlack screens, freezing, having to unplug the computer....all of these are hardware issues, not to mention now we cannot sign in as the computer is requesting admins that were never establishedEvery time Dell techs have touched the computer, all they do is run a test that they say "everything is running great" or they wipe the entire system absolutely CLEAN of everything and leave us to rebuild it! We are completely dissatisfied with every aspect of Dell service, equipment and unethical business practices Regards, [redacted] ***
Dell representative, ***, is continuing to work with the customer and our credit verification department to resolve this matterShould the customer have any additional concerns regarding this case, they can reach out to our representative directly by e-mail at [redacted] @Dell.com
Dear RevDex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell promotion We regret any miscommunication which may have occurred and appreciate the feedback Since the date of the submission, a Dell representative contacted the customer and, for customer satisfaction reasons, processed a pricing concession in order to provide a partial refund and match the customer’s expectations We ask that the customer contact our representative at [redacted] should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThe representative reviewed the history of the system and found no failures, all testing shows system is working as designedThe customers warranty is mail in service only, so the representative offered to have the system mailed in for additional testingOur representative remains available to discuss this matter however there will be no change in the resolution offeredSincerely, Advanced Resolution Group FID # [redacted] Dell
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has informed the customer their computer has been repaired and supplied the return shipping information Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell