Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants her software key code or a refund We regret any dissatisfaction she may have experienced and appreciate the feedback provided Due to our licensing agreement, Microsoft will only allow Dell to load a trial version of software during the manufacturing process Microsoft owns and licenses Microsoft Office products and software disks are no longer provided with the Office software bundle which would be available for download on the Microsoft website The computer shipment should have included a product information card with the Product Key Code from Microsoft that would be required in order to register the softwareMicrosoft requires activation of the software on their web site using the product key code to convert the trial version from Dell to the purchased version from Microsoft Since the date of the submission, a Dell representative contacted the customer and provided assistance with processing an order for the product key code The customer has since received the code and indicated she was able to download the softwareWe ask that she contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Our records indicate the credit has been applied to the original forms of payment and our representative, [redacted] , has notified Mr [redacted] We regret any dissatisfaction Mr [redacted] may have experienced and appreciate the feedback provided regarding his Dell Experience [redacted] may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com, This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionAt this time Dell considers this issue closedpolicy“ As is messaged throughout Dell's web site, promotional offers are subject to availability and may change at any time without prior noticePer Dell policy, Dell will not provide a promotionally priced computer once the promotion has ended”The representative explained the order did not get processedIf the customer has any further concerns we request they email the representative at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mrs [redacted] Customer expressed dissatisfaction with Dell service and support and wants a refundWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur representative explained the Terms of Sale and the Return PolicyHowever, in the interest of customer satisfaction, our representative processed a product replacement; once delivered, our representative will follto confirm resolutionShould Mrs [redacted] have any additional concerns regarding this case, she can reach out to our representative directly by e-mail at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me It took over a month, but finally have a pc that works Regards, [redacted] ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] ***- [redacted] Our representative has been in contact with the customer and respectfully denied the request for a refundA gift card was offered as a one-time good-will gesture, however; the customer has not respondedOur represent remains available to assistSincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative authorized a depot repairOnce the system was received in it was found that there was accidental damageThe customer was contacted and explained that before any further repairs can be done without paymentThe system has been shipped back and deliveredWe remain available to assist the customerPlease have the customer contact the representative by email at [redacted] @Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Thank you for providing a copy of the customer’s correspondenceA Dell representative has contacted Mr [redacted] to achieve a resolution for his concernsOur representative may be contacted via e-mail at [redacted] @Dell.com
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submissionOur records indicate the Dell representative; [redacted] has authorized a new system exchange per the Terms and Conditions of our hardware warranty, even though the customer’s system warranty is expired Dell is happy to make this exception and offer to the customer, but unfortunately, Mr [redacted] has declined to accept the offer Dell would very much like to address and resolve this matter reasonably, but it certainly is Mr [redacted] ’s prerogative to decline the assistance Please have the customer contact our representative directly by email at ***_ [redacted] @Dell.com if they should change their mind and welcome the assistance; we will be happy to reopen the case and address the matter at that time Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThe representative will follow up with the customer during the time frame requestedWe ask that he contact the representative at [redacted] @Dell.com for further assistance he may need regarding this matterAdvanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsPlease note that the order was canceled due to product availability issuesOur representative informed her that the promotion had expiredOur representative offered assistance by placing another order; however, Ms [redacted] declinedOur marketing vehicles include messaging that promotional offerings are subject to change and may be limited to quantities on handHer request for promotional price was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, [redacted] , contacted the customer and apologized for the problemsThe representative assisted in getting the exchange expedited and our records indicate it has been deliveredThe customer may contact the representative by email at [redacted] @Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] ***Our representative has been in contact with the customer and our records indicate the TV is being returned to DellOur representative has provided their contact information and will remain engaged while the TV is received and the credit applied to the original form of paymentWe regret any dissatisfaction which may have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear RevDex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell promotion We regret any miscommunication which may have occurred and appreciate the feedback Since the date of the submission, a Dell representative contacted the customer and, for customer satisfaction reasons, processed a pricing concession in order to provide a partial refund and match the customer’s expectations We ask that the customer contact our representative at [redacted] should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:Dell's response is unacceptable I will not be forced to speak and conduct business with Mr [redacted] *** He is unprofessional and rude This insistence from Mr*** that he is the only one that can help me, makes me believe that the executive officers of Dell Corporation are unaware of this situation In all my experiences with companies and customer service departments, if you are unhappy with the service you are receiving you are not forced to deal with that person This is unprecedented and horribleI want Mr***'s name listed in my follow-up Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative contacted the customer regarding the issues described in her correspondenceA return for refund has been processed and our records indicate the system has been returned and the credit has been applied to the original form of paymentWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experienceOur representative may be contacted directly via email at [redacted] Sincerely, Advanced Resolution GroupIncident ID: 32931019Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative informed him that the order was canceled due to product availability issues and the promotion had expiredIn the interest of customer satisfactions, our representative offered assistance by placing another order and a 5% discount; however, Mr [redacted] elected not to accept our offer of assistanceOur marketing vehicles include messaging that promotional offerings are subject to change and may be limited to quantities on handHis request for promotional price was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] _***@Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:As Dell misinformedly noted this does was not a mishap from a promotional price [redacted] lied to me on the phone noting that the item had "ran out of stock" and that's why it was cancelledWhen I pointed out that it had remained in stock the entire time she checked and agreed with me that I was correct and they were the ones to cancel it for a "non-promotional reason" and was not able to specify this reasonI requested the exact thing I ordered, she did not have a good or satifacgory response and became condescendingDell lied to me and this response, I feel, is another lie Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThe representative reviewed the history of the system and found no failures, all testing shows system is working as designedThe customers warranty is mail in service only, so the representative offered to have the system mailed in for additional testingOur representative remains available to discuss this matter however there will be no change in the resolution offeredSincerely, Advanced Resolution Group FID # [redacted] Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants her software key code or a refund We regret any dissatisfaction she may have experienced and appreciate the feedback provided Due to our licensing agreement, Microsoft will only allow Dell to load a trial version of software during the manufacturing process Microsoft owns and licenses Microsoft Office products and software disks are no longer provided with the Office software bundle which would be available for download on the Microsoft website The computer shipment should have included a product information card with the Product Key Code from Microsoft that would be required in order to register the softwareMicrosoft requires activation of the software on their web site using the product key code to convert the trial version from Dell to the purchased version from Microsoft Since the date of the submission, a Dell representative contacted the customer and provided assistance with processing an order for the product key code The customer has since received the code and indicated she was able to download the softwareWe ask that she contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Our records indicate the credit has been applied to the original forms of payment and our representative, [redacted] , has notified Mr [redacted] We regret any dissatisfaction Mr [redacted] may have experienced and appreciate the feedback provided regarding his Dell Experience [redacted] may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com, This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionAt this time Dell considers this issue closedpolicy“ As is messaged throughout Dell's web site, promotional offers are subject to availability and may change at any time without prior noticePer Dell policy, Dell will not provide a promotionally priced computer once the promotion has ended”The representative explained the order did not get processedIf the customer has any further concerns we request they email the representative at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mrs [redacted] Customer expressed dissatisfaction with Dell service and support and wants a refundWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur representative explained the Terms of Sale and the Return PolicyHowever, in the interest of customer satisfaction, our representative processed a product replacement; once delivered, our representative will follto confirm resolutionShould Mrs [redacted] have any additional concerns regarding this case, she can reach out to our representative directly by e-mail at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me It took over a month, but finally have a pc that works Regards, [redacted] ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] ***- [redacted] Our representative has been in contact with the customer and respectfully denied the request for a refundA gift card was offered as a one-time good-will gesture, however; the customer has not respondedOur represent remains available to assistSincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative authorized a depot repairOnce the system was received in it was found that there was accidental damageThe customer was contacted and explained that before any further repairs can be done without paymentThe system has been shipped back and deliveredWe remain available to assist the customerPlease have the customer contact the representative by email at [redacted] @Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Thank you for providing a copy of the customer’s correspondenceA Dell representative has contacted Mr [redacted] to achieve a resolution for his concernsOur representative may be contacted via e-mail at [redacted] @Dell.com
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submissionOur records indicate the Dell representative; [redacted] has authorized a new system exchange per the Terms and Conditions of our hardware warranty, even though the customer’s system warranty is expired Dell is happy to make this exception and offer to the customer, but unfortunately, Mr [redacted] has declined to accept the offer Dell would very much like to address and resolve this matter reasonably, but it certainly is Mr [redacted] ’s prerogative to decline the assistance Please have the customer contact our representative directly by email at ***_ [redacted] @Dell.com if they should change their mind and welcome the assistance; we will be happy to reopen the case and address the matter at that time Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThe representative will follow up with the customer during the time frame requestedWe ask that he contact the representative at [redacted] @Dell.com for further assistance he may need regarding this matterAdvanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsPlease note that the order was canceled due to product availability issuesOur representative informed her that the promotion had expiredOur representative offered assistance by placing another order; however, Ms [redacted] declinedOur marketing vehicles include messaging that promotional offerings are subject to change and may be limited to quantities on handHer request for promotional price was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, [redacted] , contacted the customer and apologized for the problemsThe representative assisted in getting the exchange expedited and our records indicate it has been deliveredThe customer may contact the representative by email at [redacted] @Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] ***Our representative has been in contact with the customer and our records indicate the TV is being returned to DellOur representative has provided their contact information and will remain engaged while the TV is received and the credit applied to the original form of paymentWe regret any dissatisfaction which may have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear RevDex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell promotion We regret any miscommunication which may have occurred and appreciate the feedback Since the date of the submission, a Dell representative contacted the customer and, for customer satisfaction reasons, processed a pricing concession in order to provide a partial refund and match the customer’s expectations We ask that the customer contact our representative at [redacted] should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:Dell's response is unacceptable I will not be forced to speak and conduct business with Mr [redacted] *** He is unprofessional and rude This insistence from Mr*** that he is the only one that can help me, makes me believe that the executive officers of Dell Corporation are unaware of this situation In all my experiences with companies and customer service departments, if you are unhappy with the service you are receiving you are not forced to deal with that person This is unprecedented and horribleI want Mr***'s name listed in my follow-up Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative contacted the customer regarding the issues described in her correspondenceA return for refund has been processed and our records indicate the system has been returned and the credit has been applied to the original form of paymentWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experienceOur representative may be contacted directly via email at [redacted] Sincerely, Advanced Resolution GroupIncident ID: 32931019Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative informed him that the order was canceled due to product availability issues and the promotion had expiredIn the interest of customer satisfactions, our representative offered assistance by placing another order and a 5% discount; however, Mr [redacted] elected not to accept our offer of assistanceOur marketing vehicles include messaging that promotional offerings are subject to change and may be limited to quantities on handHis request for promotional price was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] _***@Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:As Dell misinformedly noted this does was not a mishap from a promotional price [redacted] lied to me on the phone noting that the item had "ran out of stock" and that's why it was cancelledWhen I pointed out that it had remained in stock the entire time she checked and agreed with me that I was correct and they were the ones to cancel it for a "non-promotional reason" and was not able to specify this reasonI requested the exact thing I ordered, she did not have a good or satifacgory response and became condescendingDell lied to me and this response, I feel, is another lie Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I have proof that states otherwise Regards, [redacted] ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThe representative reviewed the history of the system and found no failures, all testing shows system is working as designedThe customers warranty is mail in service only, so the representative offered to have the system mailed in for additional testingOur representative remains available to discuss this matter however there will be no change in the resolution offeredSincerely, Advanced Resolution Group FID # [redacted] Dell