Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Dell had actually sent the gift card within days of the complaint being filed, but I was unable to close the complaint until an official response online had been submitted Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur records show that that the credit for order# [redacted] has been posted to the original form of paymentOur representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Our records indicate that Dell representative [redacted] is attempting to reach the customer by phone and emailWe remain available to assist the customerPlease have the customer contact the representative by email at [redacted] @Dell.com with any additional concerns regarding this matterSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell in response to your Revdex.com Rebuttal regarding their recent experience with DellWe appreciate your taking the time to bring this matter to our attentionI assure you we take matters like this very seriously and have initiated an investigationAt this time we do show no further credits are due Please understand that Dell must keep the results of the investigation private unless a financial error is found in regards to the customers’ chargesPlease accept our sincere apologies for any inconvenience this may have causedAt this time Dell does consider this matter closed Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; [redacted] had been assigned to this case and had reached out to the customer by phone; when the customer had informed [redacted] another representative had offered the customer a Dell Depot repair of his system and Mr [redacted] had accepted [redacted] continued to monitor the repair process and once the system was repaired and shipped back to the customer, Dell called the customer and confirmed with Mr [redacted] the system has been received and working well Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThe representative followed up with the customer and confirmed the credit has posted as of 7/25/The customer my use credit reference memo [redacted] which posted to his credit cardShould the customer need future assistance, we ask that they contact Dell via email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/SupportSincerely, Advanced Resolution Group FID # [redacted] Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Mr [redacted] expressed dissatisfaction with Dell service and support and wants a refund or an exchange computer We regret any dissatisfaction he may have experienced and appreciate the feedback provided Dell has a thirty (30) day return period and, as the order invoiced during 2016, a return for a refund would not be an optionSince the date of the submission, a Dell representative contacted Mr [redacted] to discuss his concerns As a one-time goodwill gesture for customer satisfaction reasons, our representative processed a service dispatch to repair the damaged hinge and the computer has been returned to Mr [redacted] Our representative provided contact information should Mr [redacted] need follow up assistance in this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Complaint: [redacted] I am rejecting this response because: It is unacceptable that Dell will not stand by the products that they sell The TV was broken when it was sent to me, but was not opened within their day period due to the Christmas holiday and moving into a new house The box was not (and still is not) damaged when the TV was opened I was sent a broken TV and Dell seems to think that is an acceptable business practice Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback The customer reported to [redacted] the onsite repair service has fixed her computer Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Revdex.com: I received a new unit on 1/12/that still is under warranty until 3/21/I hope this unit is trouble-free!! I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Dear Revdex.com,Dell representative [redacted] , attempted to contact Ms [redacted] but was not successfulOur representative was able to leave a voice mail message and will continue inn their efforts to contact Ms [redacted] Our representative may be reached at [redacted] @dell.com.Sincerely,Dell Advanced Resolution Team
Complaint: [redacted] I am rejecting this response because: Regards, Wayne L*** I would like for the complaint to remain openI sent the item back as they requestedThey signed for it days ago and has yet to make a refundCalled today and spoke with an agent and was told it normally takes days for it too appearAlso was told that they would also contact me once it was done as well as return the money already paid as wellWas also told that the current payment which will be due in days was being deferredIf possible please lets keep the complaint open until it has been fully settledI do have confirmation emails showing the conversations as well as them receiving the itemBut currently all I have is a refunded extended warranty and no item and yet still a billPayment is due on the 11th of this month so it should be finally in less than days
Complaint: [redacted] I am rejecting this response because: only a portion of the complaint has been addressed The promotional gift cards have finally arrived, but the refund for the return has not yet been refunded Regards, [redacted] ***
Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmission Customer expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction she may have experienced and appreciate the feedback provided Dell has a thirty (30) day Return Period and, as the monitor order addressed in the original submission invoiced during August, 2015, a refund would not be an option If the customer purchased a monitor within the last thirty days and has a Credit Return Authorization, required per the terms of sale for any returns, we ask that she contact our representative at [redacted] @Dell.com, and provide the reference number for the return as well as the carrier tracking number to confirm receipt by Dell.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants their orders delivered or a refund We regret any dissatisfaction the customer may have experienced and appreciate the feedback provided Dell records indicate one of the third party items ordered by the customer is no longer available Since the date of the submission, a Dell representative contacted the customer to discuss their concerns and, for customer satisfaction reasons, processed return authorizations Refunds for the items returned have since posted to the customer’s Dell account and will be returned to the original form of payment We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] informed the customer he had days to return his order if there were any discrepancies with it but he is now out of that return period Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the c***espondence submitted by Ms [redacted] ***Our representative recently contacted Ms [redacted] regarding her concerns and worked with the credit verification department to resolve this matterOur records show, a partial account credit for order number [redacted] has been processed to the original form of payment Our representative will also follwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support Team Incident ID: [redacted] Dell Inc
Dell representative, ***, is continuing to work with the customer to achieve an amicable resolution for their concernsAn onsite service has been issuedShould the customer have any additional concerns regarding this case, they can reach out to our representative at [redacted]
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative explained the terms and conditions of Dell’s limited hardware warranty which dictates that software issues are not covered under the warrantyAs a onetime goodwill gesture and in the interest of customer satisfaction, our representative offered technical assistance; however, Mr [redacted] elected not to accept our offer of assistancePlease note that due to our days return policy, his request for refund was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist his within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] , in case Mr [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Dell had actually sent the gift card within days of the complaint being filed, but I was unable to close the complaint until an official response online had been submitted Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur records show that that the credit for order# [redacted] has been posted to the original form of paymentOur representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Our records indicate that Dell representative [redacted] is attempting to reach the customer by phone and emailWe remain available to assist the customerPlease have the customer contact the representative by email at [redacted] @Dell.com with any additional concerns regarding this matterSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell in response to your Revdex.com Rebuttal regarding their recent experience with DellWe appreciate your taking the time to bring this matter to our attentionI assure you we take matters like this very seriously and have initiated an investigationAt this time we do show no further credits are due Please understand that Dell must keep the results of the investigation private unless a financial error is found in regards to the customers’ chargesPlease accept our sincere apologies for any inconvenience this may have causedAt this time Dell does consider this matter closed Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; [redacted] had been assigned to this case and had reached out to the customer by phone; when the customer had informed [redacted] another representative had offered the customer a Dell Depot repair of his system and Mr [redacted] had accepted [redacted] continued to monitor the repair process and once the system was repaired and shipped back to the customer, Dell called the customer and confirmed with Mr [redacted] the system has been received and working well Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThe representative followed up with the customer and confirmed the credit has posted as of 7/25/The customer my use credit reference memo [redacted] which posted to his credit cardShould the customer need future assistance, we ask that they contact Dell via email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/SupportSincerely, Advanced Resolution Group FID # [redacted] Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Mr [redacted] expressed dissatisfaction with Dell service and support and wants a refund or an exchange computer We regret any dissatisfaction he may have experienced and appreciate the feedback provided Dell has a thirty (30) day return period and, as the order invoiced during 2016, a return for a refund would not be an optionSince the date of the submission, a Dell representative contacted Mr [redacted] to discuss his concerns As a one-time goodwill gesture for customer satisfaction reasons, our representative processed a service dispatch to repair the damaged hinge and the computer has been returned to Mr [redacted] Our representative provided contact information should Mr [redacted] need follow up assistance in this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Complaint: [redacted] I am rejecting this response because: It is unacceptable that Dell will not stand by the products that they sell The TV was broken when it was sent to me, but was not opened within their day period due to the Christmas holiday and moving into a new house The box was not (and still is not) damaged when the TV was opened I was sent a broken TV and Dell seems to think that is an acceptable business practice Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback The customer reported to [redacted] the onsite repair service has fixed her computer Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Revdex.com: I received a new unit on 1/12/that still is under warranty until 3/21/I hope this unit is trouble-free!! I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Dear Revdex.com,Dell representative [redacted] , attempted to contact Ms [redacted] but was not successfulOur representative was able to leave a voice mail message and will continue inn their efforts to contact Ms [redacted] Our representative may be reached at [redacted] @dell.com.Sincerely,Dell Advanced Resolution Team
Complaint: [redacted] I am rejecting this response because: Regards, Wayne L*** I would like for the complaint to remain openI sent the item back as they requestedThey signed for it days ago and has yet to make a refundCalled today and spoke with an agent and was told it normally takes days for it too appearAlso was told that they would also contact me once it was done as well as return the money already paid as wellWas also told that the current payment which will be due in days was being deferredIf possible please lets keep the complaint open until it has been fully settledI do have confirmation emails showing the conversations as well as them receiving the itemBut currently all I have is a refunded extended warranty and no item and yet still a billPayment is due on the 11th of this month so it should be finally in less than days
Complaint: [redacted] I am rejecting this response because: only a portion of the complaint has been addressed The promotional gift cards have finally arrived, but the refund for the return has not yet been refunded Regards, [redacted] ***
Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmission Customer expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction she may have experienced and appreciate the feedback provided Dell has a thirty (30) day Return Period and, as the monitor order addressed in the original submission invoiced during August, 2015, a refund would not be an option If the customer purchased a monitor within the last thirty days and has a Credit Return Authorization, required per the terms of sale for any returns, we ask that she contact our representative at [redacted] @Dell.com, and provide the reference number for the return as well as the carrier tracking number to confirm receipt by Dell.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants their orders delivered or a refund We regret any dissatisfaction the customer may have experienced and appreciate the feedback provided Dell records indicate one of the third party items ordered by the customer is no longer available Since the date of the submission, a Dell representative contacted the customer to discuss their concerns and, for customer satisfaction reasons, processed return authorizations Refunds for the items returned have since posted to the customer’s Dell account and will be returned to the original form of payment We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Issue has not resolved ant the Dell warranty is fraudulent Regards, [redacted] ***
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] informed the customer he had days to return his order if there were any discrepancies with it but he is now out of that return period Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the c***espondence submitted by Ms [redacted] ***Our representative recently contacted Ms [redacted] regarding her concerns and worked with the credit verification department to resolve this matterOur records show, a partial account credit for order number [redacted] has been processed to the original form of payment Our representative will also follwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support Team Incident ID: [redacted] Dell Inc
Dell representative, ***, is continuing to work with the customer to achieve an amicable resolution for their concernsAn onsite service has been issuedShould the customer have any additional concerns regarding this case, they can reach out to our representative at [redacted]
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative explained the terms and conditions of Dell’s limited hardware warranty which dictates that software issues are not covered under the warrantyAs a onetime goodwill gesture and in the interest of customer satisfaction, our representative offered technical assistance; however, Mr [redacted] elected not to accept our offer of assistancePlease note that due to our days return policy, his request for refund was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist his within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] , in case Mr [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc