Complaint: [redacted] I am rejecting this response because: Dell knows that there is any issue with Windows and their wireless cardsIf my software was updated after the warranty, that is not my faultI was not provided ANY feedback from the company that this issue would occurDell is responsible for at least replacing the wireless card for their laptopIt was stated to me, by a Technician, that it was a known issueThis makes Dell responsible for not communicating this to their consumers Regards, [redacted]
Dear Revdex.com, Our records indicate that Dell representative [redacted] is attempting to reach the customer by phone and emailWe remain available to assist the customerPlease have the customer contact the representative by email at [redacted] @Dell.com with any additional concerns regarding this matterSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsAs a gesture of goodwill and in the interest of customer satisfaction, our representative processed a credit for order# [redacted] Our records show that the credit has been posted to the original form of payment, which should reflect on his next billing statementOur representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this caseSincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Dell had actually sent the gift card within days of the complaint being filed, but I was unable to close the complaint until an official response online had been submitted Regards, [redacted]
Dear Revdex.com, Our records indicate that Dell representative [redacted] contacted the customer confirmed receipt of the gift cardAt this time the representative is currently working with the customer to utilize the cardPlease have the customer contact the representative by email at [redacted] _ [redacted] Dell.com with any additional concerns regarding this matter Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] informed the customer he had days to return his order if there were any discrepancies with it but he is now out of that return period Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative informed him that the order was canceled due to product availability issuesPlease note that Mr [redacted] stated that he has made another purchase and does not require further assistance in this matterWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, *** has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has informed the customer that the Dell repair depot did in fact return the customers computer and the customer needs to investigate with her front office who accept delivery of the computer and check the chain of custody until it reached her Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com, This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionDell representative explained to the customer that she ordered online and had to select the monitor in order to receive itPlease have the customer contact the representative by emailing at [redacted] @Dell.com with any additional questions or concerns Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThe representative followed up with the customer and confirmed the credit has posted as of 7/25/The customer my use credit reference memo [redacted] which posted to his credit cardShould the customer need future assistance, we ask that they contact Dell via email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/SupportSincerely, Advanced Resolution Group FID # [redacted] Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s submissionMr [redacted] expressed dissatisfaction with communication and expectations for warranty support for his Dell monitorWe regret any miscommunication which may have occurred and appreciate the feedbackDell records indicate Mr [redacted] was provided warranty support previously with an exchange dispatch for his Dell monitor during 2015, however his monitor is no longer covered under the warrantySince the date of the submission, a Dell representative contacted Mr [redacted] and explained that Dell would not be offering an exchange or warranty supportWe ask that he contact our representative should there be any further questions regarding this matter Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Complaint: [redacted] I am rejecting this response because I would like to keep this case open in accordance to the troubleshooting with businessI troubleshooted some technical issues that is causing communication delays on my end, and hopefully the communications will be smoother in the next few weeksIn addition, the internet/cell service was down in my area from Wednesday of Last Week to Monday this week, so I could not establish any communications until it was restoredI hope to establish communications shortly Regards, [redacted] ***
Dear RevDex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***Customer expressed dissatisfaction with Dell service and support and wants a no-cost service/supportWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concernsOur representative explained the terms of the Limited Hardware Warranty, which expired in November 2016; therefore, their request for service/support at no-cost was respectfully deniedFurthermore, customer stated that the issue has been resolvedShould Mr*** require service/support in the future, he can reach out to Dell’s fee based, out of warranty support at [redacted] , or for online assistance at [redacted] Sincerely,Advanced Resolution Group Incident ID: [redacted] Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants their orders delivered or a refund We regret any dissatisfaction the customer may have experienced and appreciate the feedback provided Dell records indicate one of the third party items ordered by the customer is no longer available Since the date of the submission, a Dell representative contacted the customer to discuss their concerns and, for customer satisfaction reasons, processed return authorizations Refunds for the items returned have since posted to the customer’s Dell account and will be returned to the original form of payment We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmission Customer expressed dissatisfaction with communication and unwanted calls from someone stating they are calling from Dell We regret any dissatisfaction he may have experienced and appreciate the feedback provided Since the date of the follow up submission, a Dell representative contacted the customer to discuss his concerns Our representative assured the customer that Dell policy should prevent our representatives from monitoring a customer’s computer or making outbound calls to solicit fee-based support and that this matter has been reported to the FTC It appears the calls have been stopped or blocked and the customer should not experience any further unwanted calls He may contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] * [redacted] Customer expressed dissatisfaction with Dell service and support and wants the product servicedWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur representative explained the terms of the Limited Hardware Warranty and maserviceHowever, as a onetime gesture of goodwill and in the interest of customer satisfaction, an onsite service was processed, which was completed on August 8, Our representative also followto verify that the product was functioning properlyShould Mr [redacted] have any additional concerns regarding this case, he can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact, or for online assistance at www.Dell.com/Support Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Dell representative, ***, is continuing to work with the customer to achieve an amicable resolution for their concernsAn onsite service has been issuedShould the customer have any additional concerns regarding this case, they can reach out to our representative at [redacted]
Complaint: [redacted] I am rejecting this response because: It is unacceptable that Dell will not stand by the products that they sell The TV was broken when it was sent to me, but was not opened within their day period due to the Christmas holiday and moving into a new house The box was not (and still is not) damaged when the TV was opened I was sent a broken TV and Dell seems to think that is an acceptable business practice Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:Dell is outright lying in regards to not having internet access where they build these units and the rep is basically calling me a liarI call bull on this and refuse to accept this resolution and refuse to "pay a fee" to fix something Dell messed up to begin withThis unit arrived with junk software and still does not work to this day!! Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: Regards, Wayne L*** I would like for the complaint to remain openI sent the item back as they requestedThey signed for it days ago and has yet to make a refundCalled today and spoke with an agent and was told it normally takes days for it too appearAlso was told that they would also contact me once it was done as well as return the money already paid as wellWas also told that the current payment which will be due in days was being deferredIf possible please lets keep the complaint open until it has been fully settledI do have confirmation emails showing the conversations as well as them receiving the itemBut currently all I have is a refunded extended warranty and no item and yet still a billPayment is due on the 11th of this month so it should be finally in less than days
Complaint: [redacted] I am rejecting this response because: Dell knows that there is any issue with Windows and their wireless cardsIf my software was updated after the warranty, that is not my faultI was not provided ANY feedback from the company that this issue would occurDell is responsible for at least replacing the wireless card for their laptopIt was stated to me, by a Technician, that it was a known issueThis makes Dell responsible for not communicating this to their consumers Regards, [redacted]
Dear Revdex.com, Our records indicate that Dell representative [redacted] is attempting to reach the customer by phone and emailWe remain available to assist the customerPlease have the customer contact the representative by email at [redacted] @Dell.com with any additional concerns regarding this matterSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsAs a gesture of goodwill and in the interest of customer satisfaction, our representative processed a credit for order# [redacted] Our records show that the credit has been posted to the original form of payment, which should reflect on his next billing statementOur representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this caseSincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Dell had actually sent the gift card within days of the complaint being filed, but I was unable to close the complaint until an official response online had been submitted Regards, [redacted]
Dear Revdex.com, Our records indicate that Dell representative [redacted] contacted the customer confirmed receipt of the gift cardAt this time the representative is currently working with the customer to utilize the cardPlease have the customer contact the representative by email at [redacted] _ [redacted] Dell.com with any additional concerns regarding this matter Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] informed the customer he had days to return his order if there were any discrepancies with it but he is now out of that return period Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative informed him that the order was canceled due to product availability issuesPlease note that Mr [redacted] stated that he has made another purchase and does not require further assistance in this matterWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, *** has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has informed the customer that the Dell repair depot did in fact return the customers computer and the customer needs to investigate with her front office who accept delivery of the computer and check the chain of custody until it reached her Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com, This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionDell representative explained to the customer that she ordered online and had to select the monitor in order to receive itPlease have the customer contact the representative by emailing at [redacted] @Dell.com with any additional questions or concerns Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThe representative followed up with the customer and confirmed the credit has posted as of 7/25/The customer my use credit reference memo [redacted] which posted to his credit cardShould the customer need future assistance, we ask that they contact Dell via email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/SupportSincerely, Advanced Resolution Group FID # [redacted] Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s submissionMr [redacted] expressed dissatisfaction with communication and expectations for warranty support for his Dell monitorWe regret any miscommunication which may have occurred and appreciate the feedbackDell records indicate Mr [redacted] was provided warranty support previously with an exchange dispatch for his Dell monitor during 2015, however his monitor is no longer covered under the warrantySince the date of the submission, a Dell representative contacted Mr [redacted] and explained that Dell would not be offering an exchange or warranty supportWe ask that he contact our representative should there be any further questions regarding this matter Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Complaint: [redacted] I am rejecting this response because I would like to keep this case open in accordance to the troubleshooting with businessI troubleshooted some technical issues that is causing communication delays on my end, and hopefully the communications will be smoother in the next few weeksIn addition, the internet/cell service was down in my area from Wednesday of Last Week to Monday this week, so I could not establish any communications until it was restoredI hope to establish communications shortly Regards, [redacted] ***
Dear RevDex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***Customer expressed dissatisfaction with Dell service and support and wants a no-cost service/supportWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concernsOur representative explained the terms of the Limited Hardware Warranty, which expired in November 2016; therefore, their request for service/support at no-cost was respectfully deniedFurthermore, customer stated that the issue has been resolvedShould Mr*** require service/support in the future, he can reach out to Dell’s fee based, out of warranty support at [redacted] , or for online assistance at [redacted] Sincerely,Advanced Resolution Group Incident ID: [redacted] Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants their orders delivered or a refund We regret any dissatisfaction the customer may have experienced and appreciate the feedback provided Dell records indicate one of the third party items ordered by the customer is no longer available Since the date of the submission, a Dell representative contacted the customer to discuss their concerns and, for customer satisfaction reasons, processed return authorizations Refunds for the items returned have since posted to the customer’s Dell account and will be returned to the original form of payment We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmission Customer expressed dissatisfaction with communication and unwanted calls from someone stating they are calling from Dell We regret any dissatisfaction he may have experienced and appreciate the feedback provided Since the date of the follow up submission, a Dell representative contacted the customer to discuss his concerns Our representative assured the customer that Dell policy should prevent our representatives from monitoring a customer’s computer or making outbound calls to solicit fee-based support and that this matter has been reported to the FTC It appears the calls have been stopped or blocked and the customer should not experience any further unwanted calls He may contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] * [redacted] Customer expressed dissatisfaction with Dell service and support and wants the product servicedWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur representative explained the terms of the Limited Hardware Warranty and maserviceHowever, as a onetime gesture of goodwill and in the interest of customer satisfaction, an onsite service was processed, which was completed on August 8, Our representative also followto verify that the product was functioning properlyShould Mr [redacted] have any additional concerns regarding this case, he can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact, or for online assistance at www.Dell.com/Support Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Dell representative, ***, is continuing to work with the customer to achieve an amicable resolution for their concernsAn onsite service has been issuedShould the customer have any additional concerns regarding this case, they can reach out to our representative at [redacted]
Complaint: [redacted] I am rejecting this response because: It is unacceptable that Dell will not stand by the products that they sell The TV was broken when it was sent to me, but was not opened within their day period due to the Christmas holiday and moving into a new house The box was not (and still is not) damaged when the TV was opened I was sent a broken TV and Dell seems to think that is an acceptable business practice Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:Dell is outright lying in regards to not having internet access where they build these units and the rep is basically calling me a liarI call bull on this and refuse to accept this resolution and refuse to "pay a fee" to fix something Dell messed up to begin withThis unit arrived with junk software and still does not work to this day!! Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: Regards, Wayne L*** I would like for the complaint to remain openI sent the item back as they requestedThey signed for it days ago and has yet to make a refundCalled today and spoke with an agent and was told it normally takes days for it too appearAlso was told that they would also contact me once it was done as well as return the money already paid as wellWas also told that the current payment which will be due in days was being deferredIf possible please lets keep the complaint open until it has been fully settledI do have confirmation emails showing the conversations as well as them receiving the itemBut currently all I have is a refunded extended warranty and no item and yet still a billPayment is due on the 11th of this month so it should be finally in less than days