Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative informed him that the order was canceled due to product availability issuesPlease note that Mr [redacted] stated that he has made another purchase and does not require further assistance in this matterWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience Dell representative [redacted] contacted the customer and explained that the customer will need to formally dispute the charges with his credit card company so that this will trigger a formal investigationThis is also for the benefit of the customer as it appears his credit card information has been compromisedWe remain available to assist and ask that the customer contact the representative [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Customer expressed dissatisfaction with Dell service and support and wants to return the product for a refundWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur representative explained the terms of the limited hardware warranty and the return policyHowever, as a onetime gesture of goodwill and in the interest of customer satisfaction, our representative processed a product replacement, which was delivered on June 24, 2017, under FedEx tracking number [redacted] Our representative also followto confirm resolutionShould Mr [redacted] have any additional concerns regarding this case, he can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***Our representative, [redacted] , has contacted him and advised him the order cannot be duplicated as the available configurations change daily at the Dell Outlet [redacted] offered a discount on a replacement order, however Mr [redacted] declined [redacted] may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com, This matter has been previously addressed, no alterations have been/will be made to the final resolutionWe ask that the customer reach out to the representative once he is ready to troubleshootAs Dell is a global company, our representatives are located in different geographical locations and we do not have a policy in place under which the customer can be provided representative contact from a specific locationAll of Dell’s technical representatives, regardless of location, utilize the same tools and processes to resolve customer issuesAt this time Dell is at an impasse as the customer continues to refuse to work with Dell under the terms of his warrantyAdvanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] * [redacted] Customer expressed dissatisfaction with Dell service and support and wants the product servicedWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur representative explained the terms of the Limited Hardware Warranty and maserviceHowever, as a onetime gesture of goodwill and in the interest of customer satisfaction, an onsite service was processed, which was completed on August 8, Our representative also followto verify that the product was functioning properlyShould Mr [redacted] have any additional concerns regarding this case, he can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact, or for online assistance at www.Dell.com/Support Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Dear Revdex.com, Our records indicate that Dell representative [redacted] contacted the customer confirmed receipt of the gift cardAt this time the representative is currently working with the customer to utilize the cardPlease have the customer contact the representative by email at [redacted] _ [redacted] Dell.com with any additional concerns regarding this matter Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:This feels like fraudThey put the printer on sale and sent it's customers valid couponsThey held onto the order until the coupons expires then cancelled it since they don't want to honor the couponsNow my coupons are expired and cannot be usedI'm also stuck with useless toner I bought which now cannot be usedTheir customer service is horrible and their response is I don't care not my problemThey trick customers into reordering for nearly 3x the price Regardsrds, [redacted]
Dear RevDex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***Customer expressed dissatisfaction with Dell service and support and wants a no-cost service/supportWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concernsOur representative explained the terms of the Limited Hardware Warranty, which expired in November 2016; therefore, their request for service/support at no-cost was respectfully deniedFurthermore, customer stated that the issue has been resolvedShould Mr*** require service/support in the future, he can reach out to Dell’s fee based, out of warranty support at [redacted] , or for online assistance at [redacted] Sincerely,Advanced Resolution Group Incident ID: [redacted] Dell
Complaint: [redacted] I am rejecting this response because:Dell is outright lying in regards to not having internet access where they build these units and the rep is basically calling me a liarI call bull on this and refuse to accept this resolution and refuse to "pay a fee" to fix something Dell messed up to begin withThis unit arrived with junk software and still does not work to this day!! Regards, [redacted]
Dear Revdex.com, Our records indicate that Dell representative [redacted] has authorized a new exchange system to be builtThe representative will update the customer once the system has been built and shippedPlease have the customer contact the representative by email at [redacted] @Dell.com with any additional concerns regarding this matterSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Dell representative, [redacted] , has attempted numerous times to reach the customer by phone and email to assist the customer furtherAt this time the representative remains available to assistPlease have the customer contact the representative by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmission Customer expressed dissatisfaction with communication and unwanted calls from someone stating they are calling from Dell We regret any dissatisfaction he may have experienced and appreciate the feedback provided Since the date of the follow up submission, a Dell representative contacted the customer to discuss his concerns Our representative assured the customer that Dell policy should prevent our representatives from monitoring a customer’s computer or making outbound calls to solicit fee-based support and that this matter has been reported to the FTC It appears the calls have been stopped or blocked and the customer should not experience any further unwanted calls He may contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submissionMr [redacted] expressed dissatisfaction with communication and expectations for warranty support for his Dell monitorWe regret any miscommunication which may have occurred and appreciate the feedbackDell records indicate Mr [redacted] was provided warranty support previously with an exchange dispatch for his Dell monitor during 2015, however his monitor is no longer covered under the warrantySince the date of the submission, a Dell representative contacted Mr [redacted] and explained that Dell would not be offering an exchange or warranty supportWe ask that he contact our representative should there be any further questions regarding this matter Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Complaint: [redacted] I am rejecting this response because I would like to keep this case open in accordance to the troubleshooting with businessI troubleshooted some technical issues that is causing communication delays on my end, and hopefully the communications will be smoother in the next few weeksIn addition, the internet/cell service was down in my area from Wednesday of Last Week to Monday this week, so I could not establish any communications until it was restoredI hope to establish communications shortly Regards, [redacted] ***
Dear Revdex.com, This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionDell representative explained to the customer that she ordered online and had to select the monitor in order to receive itPlease have the customer contact the representative by emailing at [redacted] @Dell.com with any additional questions or concerns Advanced Resolution Group Incident [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, *** has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has informed the customer that the Dell repair depot did in fact return the customers computer and the customer needs to investigate with her front office who accept delivery of the computer and check the chain of custody until it reached her Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submissionOur records indicate that by the time the Dell representative; [redacted] had received this case the matter had a resolution in place by another representative at Dell Specifically, the representative had arranged for a new system exchange [redacted] monitored the shipment until received by the customer We apologize for any difficulties the customer may have endured during this transaction We appreciate the customer’s business and the Revdex.com for bringing this matter to our attention Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Their representative called as a formalityHe was very rude and had a very cold attitudeHe basically repeated what the other offshore representatives told me a day before, after being over the phone for a long timeHe had no customer service skills to be in that posthe was not really trying to solve anythingIf he is assigned to the case thats very unfortunateif the screen is coming out its automatically the consumers fault, that is un-acceptablewhen its not my fault why should I pay anything its their manufacturing defect, they should responsibility for it Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDells position remains the unchanged and considers this matter closedThe customers claim that this is a known issue not validIf the customer has any further questions or concerns the representative can be reached my emailing [redacted] @Dell.com Sincerely, Advanced Resolution Group [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative informed him that the order was canceled due to product availability issuesPlease note that Mr [redacted] stated that he has made another purchase and does not require further assistance in this matterWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience Dell representative [redacted] contacted the customer and explained that the customer will need to formally dispute the charges with his credit card company so that this will trigger a formal investigationThis is also for the benefit of the customer as it appears his credit card information has been compromisedWe remain available to assist and ask that the customer contact the representative [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Customer expressed dissatisfaction with Dell service and support and wants to return the product for a refundWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur representative explained the terms of the limited hardware warranty and the return policyHowever, as a onetime gesture of goodwill and in the interest of customer satisfaction, our representative processed a product replacement, which was delivered on June 24, 2017, under FedEx tracking number [redacted] Our representative also followto confirm resolutionShould Mr [redacted] have any additional concerns regarding this case, he can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***Our representative, [redacted] , has contacted him and advised him the order cannot be duplicated as the available configurations change daily at the Dell Outlet [redacted] offered a discount on a replacement order, however Mr [redacted] declined [redacted] may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com, This matter has been previously addressed, no alterations have been/will be made to the final resolutionWe ask that the customer reach out to the representative once he is ready to troubleshootAs Dell is a global company, our representatives are located in different geographical locations and we do not have a policy in place under which the customer can be provided representative contact from a specific locationAll of Dell’s technical representatives, regardless of location, utilize the same tools and processes to resolve customer issuesAt this time Dell is at an impasse as the customer continues to refuse to work with Dell under the terms of his warrantyAdvanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] * [redacted] Customer expressed dissatisfaction with Dell service and support and wants the product servicedWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur representative explained the terms of the Limited Hardware Warranty and maserviceHowever, as a onetime gesture of goodwill and in the interest of customer satisfaction, an onsite service was processed, which was completed on August 8, Our representative also followto verify that the product was functioning properlyShould Mr [redacted] have any additional concerns regarding this case, he can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact, or for online assistance at www.Dell.com/Support Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Dear Revdex.com, Our records indicate that Dell representative [redacted] contacted the customer confirmed receipt of the gift cardAt this time the representative is currently working with the customer to utilize the cardPlease have the customer contact the representative by email at [redacted] _ [redacted] Dell.com with any additional concerns regarding this matter Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:This feels like fraudThey put the printer on sale and sent it's customers valid couponsThey held onto the order until the coupons expires then cancelled it since they don't want to honor the couponsNow my coupons are expired and cannot be usedI'm also stuck with useless toner I bought which now cannot be usedTheir customer service is horrible and their response is I don't care not my problemThey trick customers into reordering for nearly 3x the price Regardsrds, [redacted]
Dear RevDex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***Customer expressed dissatisfaction with Dell service and support and wants a no-cost service/supportWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concernsOur representative explained the terms of the Limited Hardware Warranty, which expired in November 2016; therefore, their request for service/support at no-cost was respectfully deniedFurthermore, customer stated that the issue has been resolvedShould Mr*** require service/support in the future, he can reach out to Dell’s fee based, out of warranty support at [redacted] , or for online assistance at [redacted] Sincerely,Advanced Resolution Group Incident ID: [redacted] Dell
Complaint: [redacted] I am rejecting this response because:Dell is outright lying in regards to not having internet access where they build these units and the rep is basically calling me a liarI call bull on this and refuse to accept this resolution and refuse to "pay a fee" to fix something Dell messed up to begin withThis unit arrived with junk software and still does not work to this day!! Regards, [redacted]
Dear Revdex.com, Our records indicate that Dell representative [redacted] has authorized a new exchange system to be builtThe representative will update the customer once the system has been built and shippedPlease have the customer contact the representative by email at [redacted] @Dell.com with any additional concerns regarding this matterSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Dell representative, [redacted] , has attempted numerous times to reach the customer by phone and email to assist the customer furtherAt this time the representative remains available to assistPlease have the customer contact the representative by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmission Customer expressed dissatisfaction with communication and unwanted calls from someone stating they are calling from Dell We regret any dissatisfaction he may have experienced and appreciate the feedback provided Since the date of the follow up submission, a Dell representative contacted the customer to discuss his concerns Our representative assured the customer that Dell policy should prevent our representatives from monitoring a customer’s computer or making outbound calls to solicit fee-based support and that this matter has been reported to the FTC It appears the calls have been stopped or blocked and the customer should not experience any further unwanted calls He may contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submissionMr [redacted] expressed dissatisfaction with communication and expectations for warranty support for his Dell monitorWe regret any miscommunication which may have occurred and appreciate the feedbackDell records indicate Mr [redacted] was provided warranty support previously with an exchange dispatch for his Dell monitor during 2015, however his monitor is no longer covered under the warrantySince the date of the submission, a Dell representative contacted Mr [redacted] and explained that Dell would not be offering an exchange or warranty supportWe ask that he contact our representative should there be any further questions regarding this matter Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Complaint: [redacted] I am rejecting this response because I would like to keep this case open in accordance to the troubleshooting with businessI troubleshooted some technical issues that is causing communication delays on my end, and hopefully the communications will be smoother in the next few weeksIn addition, the internet/cell service was down in my area from Wednesday of Last Week to Monday this week, so I could not establish any communications until it was restoredI hope to establish communications shortly Regards, [redacted] ***
Dear Revdex.com, This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionDell representative explained to the customer that she ordered online and had to select the monitor in order to receive itPlease have the customer contact the representative by emailing at [redacted] @Dell.com with any additional questions or concerns Advanced Resolution Group Incident [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, *** has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has informed the customer that the Dell repair depot did in fact return the customers computer and the customer needs to investigate with her front office who accept delivery of the computer and check the chain of custody until it reached her Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submissionOur records indicate that by the time the Dell representative; [redacted] had received this case the matter had a resolution in place by another representative at Dell Specifically, the representative had arranged for a new system exchange [redacted] monitored the shipment until received by the customer We apologize for any difficulties the customer may have endured during this transaction We appreciate the customer’s business and the Revdex.com for bringing this matter to our attention Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Their representative called as a formalityHe was very rude and had a very cold attitudeHe basically repeated what the other offshore representatives told me a day before, after being over the phone for a long timeHe had no customer service skills to be in that posthe was not really trying to solve anythingIf he is assigned to the case thats very unfortunateif the screen is coming out its automatically the consumers fault, that is un-acceptablewhen its not my fault why should I pay anything its their manufacturing defect, they should responsibility for it Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDells position remains the unchanged and considers this matter closedThe customers claim that this is a known issue not validIf the customer has any further questions or concerns the representative can be reached my emailing [redacted] @Dell.com Sincerely, Advanced Resolution Group [redacted] Dell Inc