Complaint: [redacted] I am rejecting this response because: only a portion of the complaint has been addressed The promotional gift cards have finally arrived, but the refund for the return has not yet been refunded Regards, [redacted] ***
Dear Revdex.com,Dell representative [redacted] , attempted to contact Ms [redacted] but was not successfulOur representative was able to leave a voice mail message and will continue inn their efforts to contact Ms [redacted] Our representative may be reached at [redacted] @dell.com.Sincerely,Dell Advanced Resolution Team
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***Our representative, [redacted] , has contacted him and advised him the order cannot be duplicated as the available configurations change daily at the Dell Outlet [redacted] offered a discount on a replacement order, however Mr [redacted] declined [redacted] may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; [redacted] had been assigned to this case and had reached out to the customer by phone; when the customer had informed [redacted] another representative had offered the customer a Dell Depot repair of his system and Mr [redacted] had accepted [redacted] continued to monitor the repair process and once the system was repaired and shipped back to the customer, Dell called the customer and confirmed with Mr [redacted] the system has been received and working well Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Customer expressed dissatisfaction with Dell service and support and wants to return the product for a refundWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur representative explained the terms of the limited hardware warranty and the return policyHowever, as a onetime gesture of goodwill and in the interest of customer satisfaction, our representative processed a product replacement, which was delivered on June 24, 2017, under FedEx tracking number [redacted] Our representative also followto confirm resolutionShould Mr [redacted] have any additional concerns regarding this case, he can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Revdex.com: I received a new unit on 1/12/that still is under warranty until 3/21/I hope this unit is trouble-free!! I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmission Customer expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction she may have experienced and appreciate the feedback provided Dell has a thirty (30) day Return Period and, as the monitor order addressed in the original submission invoiced during August, 2015, a refund would not be an option If the customer purchased a monitor within the last thirty days and has a Credit Return Authorization, required per the terms of sale for any returns, we ask that she contact our representative at [redacted] @Dell.com, and provide the reference number for the return as well as the carrier tracking number to confirm receipt by Dell.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, This matter has been previously addressed, no alterations have been/will be made to the final resolutionWe ask that the customer reach out to the representative once he is ready to troubleshootAs Dell is a global company, our representatives are located in different geographical locations and we do not have a policy in place under which the customer can be provided representative contact from a specific locationAll of Dell’s technical representatives, regardless of location, utilize the same tools and processes to resolve customer issuesAt this time Dell is at an impasse as the customer continues to refuse to work with Dell under the terms of his warrantyAdvanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Our records indicate that Dell representative [redacted] has authorized a new exchange system to be builtThe representative will update the customer once the system has been built and shippedPlease have the customer contact the representative by email at [redacted] @Dell.com with any additional concerns regarding this matterSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative explained the terms and conditions of Dell’s limited hardware warranty which dictates that software issues are not covered under the warrantyAs a onetime goodwill gesture and in the interest of customer satisfaction, our representative offered technical assistance; however, Mr [redacted] elected not to accept our offer of assistancePlease note that due to our days return policy, his request for refund was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist his within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] , in case Mr [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the c***espondence submitted by Ms [redacted] ***Our representative recently contacted Ms [redacted] regarding her concerns and worked with the credit verification department to resolve this matterOur records show, a partial account credit for order number [redacted] has been processed to the original form of payment Our representative will also follwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support Team Incident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Mr [redacted] expressed dissatisfaction with Dell service and support and wants a refund or an exchange computer We regret any dissatisfaction he may have experienced and appreciate the feedback provided Dell has a thirty (30) day return period and, as the order invoiced during 2016, a return for a refund would not be an optionSince the date of the submission, a Dell representative contacted Mr [redacted] to discuss his concerns As a one-time goodwill gesture for customer satisfaction reasons, our representative processed a service dispatch to repair the damaged hinge and the computer has been returned to Mr [redacted] Our representative provided contact information should Mr [redacted] need follow up assistance in this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Complaint: [redacted] I am rejecting this response because:This feels like fraudThey put the printer on sale and sent it's customers valid couponsThey held onto the order until the coupons expires then cancelled it since they don't want to honor the couponsNow my coupons are expired and cannot be usedI'm also stuck with useless toner I bought which now cannot be usedTheir customer service is horrible and their response is I don't care not my problemThey trick customers into reordering for nearly 3x the price Regardsrds, [redacted]
Dear Revdex.com, Dell representative, [redacted] , has attempted numerous times to reach the customer by phone and email to assist the customer furtherAt this time the representative remains available to assistPlease have the customer contact the representative by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback The customer reported to [redacted] the onsite repair service has fixed her computer Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience Dell representative [redacted] contacted the customer and explained that the customer will need to formally dispute the charges with his credit card company so that this will trigger a formal investigationThis is also for the benefit of the customer as it appears his credit card information has been compromisedWe remain available to assist and ask that the customer contact the representative [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has setup onsite service to fix the customer’s computer which has been completed Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***Customer expressed dissatisfaction with communication and processing expectations for their Dell order and wants a refundWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concernsOur representative worked with account verification department to resolve this matterOur records indicate that the credit for order number [redacted] has been posted to the original form of paymentThey should see this reflected on their next monthly billing statementWe ask that customer contact his Bank for further inquiry about the fundsShould Mr [redacted] have any additional concerns regarding this case, they can reach out to our representative at [redacted] @Dell.com.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
A Dell representative has been in contact with the customer to address these issues however a final resolution has yet to be reachedWe ask that the customer contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matter
Complaint: [redacted] I am rejecting this response because: only a portion of the complaint has been addressed The promotional gift cards have finally arrived, but the refund for the return has not yet been refunded Regards, [redacted] ***
Dear Revdex.com,Dell representative [redacted] , attempted to contact Ms [redacted] but was not successfulOur representative was able to leave a voice mail message and will continue inn their efforts to contact Ms [redacted] Our representative may be reached at [redacted] @dell.com.Sincerely,Dell Advanced Resolution Team
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***Our representative, [redacted] , has contacted him and advised him the order cannot be duplicated as the available configurations change daily at the Dell Outlet [redacted] offered a discount on a replacement order, however Mr [redacted] declined [redacted] may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; [redacted] had been assigned to this case and had reached out to the customer by phone; when the customer had informed [redacted] another representative had offered the customer a Dell Depot repair of his system and Mr [redacted] had accepted [redacted] continued to monitor the repair process and once the system was repaired and shipped back to the customer, Dell called the customer and confirmed with Mr [redacted] the system has been received and working well Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Customer expressed dissatisfaction with Dell service and support and wants to return the product for a refundWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur representative explained the terms of the limited hardware warranty and the return policyHowever, as a onetime gesture of goodwill and in the interest of customer satisfaction, our representative processed a product replacement, which was delivered on June 24, 2017, under FedEx tracking number [redacted] Our representative also followto confirm resolutionShould Mr [redacted] have any additional concerns regarding this case, he can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Revdex.com: I received a new unit on 1/12/that still is under warranty until 3/21/I hope this unit is trouble-free!! I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmission Customer expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction she may have experienced and appreciate the feedback provided Dell has a thirty (30) day Return Period and, as the monitor order addressed in the original submission invoiced during August, 2015, a refund would not be an option If the customer purchased a monitor within the last thirty days and has a Credit Return Authorization, required per the terms of sale for any returns, we ask that she contact our representative at [redacted] @Dell.com, and provide the reference number for the return as well as the carrier tracking number to confirm receipt by Dell.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, This matter has been previously addressed, no alterations have been/will be made to the final resolutionWe ask that the customer reach out to the representative once he is ready to troubleshootAs Dell is a global company, our representatives are located in different geographical locations and we do not have a policy in place under which the customer can be provided representative contact from a specific locationAll of Dell’s technical representatives, regardless of location, utilize the same tools and processes to resolve customer issuesAt this time Dell is at an impasse as the customer continues to refuse to work with Dell under the terms of his warrantyAdvanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Our records indicate that Dell representative [redacted] has authorized a new exchange system to be builtThe representative will update the customer once the system has been built and shippedPlease have the customer contact the representative by email at [redacted] @Dell.com with any additional concerns regarding this matterSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative explained the terms and conditions of Dell’s limited hardware warranty which dictates that software issues are not covered under the warrantyAs a onetime goodwill gesture and in the interest of customer satisfaction, our representative offered technical assistance; however, Mr [redacted] elected not to accept our offer of assistancePlease note that due to our days return policy, his request for refund was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist his within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] , in case Mr [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Issue has not resolved ant the Dell warranty is fraudulent Regards, [redacted] ***
Dear Revdex.com, Thank you for the opportunity to address the c***espondence submitted by Ms [redacted] ***Our representative recently contacted Ms [redacted] regarding her concerns and worked with the credit verification department to resolve this matterOur records show, a partial account credit for order number [redacted] has been processed to the original form of payment Our representative will also follwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support Team Incident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Mr [redacted] expressed dissatisfaction with Dell service and support and wants a refund or an exchange computer We regret any dissatisfaction he may have experienced and appreciate the feedback provided Dell has a thirty (30) day return period and, as the order invoiced during 2016, a return for a refund would not be an optionSince the date of the submission, a Dell representative contacted Mr [redacted] to discuss his concerns As a one-time goodwill gesture for customer satisfaction reasons, our representative processed a service dispatch to repair the damaged hinge and the computer has been returned to Mr [redacted] Our representative provided contact information should Mr [redacted] need follow up assistance in this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Complaint: [redacted] I am rejecting this response because:This feels like fraudThey put the printer on sale and sent it's customers valid couponsThey held onto the order until the coupons expires then cancelled it since they don't want to honor the couponsNow my coupons are expired and cannot be usedI'm also stuck with useless toner I bought which now cannot be usedTheir customer service is horrible and their response is I don't care not my problemThey trick customers into reordering for nearly 3x the price Regardsrds, [redacted]
Dear Revdex.com, Dell representative, [redacted] , has attempted numerous times to reach the customer by phone and email to assist the customer furtherAt this time the representative remains available to assistPlease have the customer contact the representative by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback The customer reported to [redacted] the onsite repair service has fixed her computer Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience Dell representative [redacted] contacted the customer and explained that the customer will need to formally dispute the charges with his credit card company so that this will trigger a formal investigationThis is also for the benefit of the customer as it appears his credit card information has been compromisedWe remain available to assist and ask that the customer contact the representative [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has setup onsite service to fix the customer’s computer which has been completed Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***Customer expressed dissatisfaction with communication and processing expectations for their Dell order and wants a refundWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concernsOur representative worked with account verification department to resolve this matterOur records indicate that the credit for order number [redacted] has been posted to the original form of paymentThey should see this reflected on their next monthly billing statementWe ask that customer contact his Bank for further inquiry about the fundsShould Mr [redacted] have any additional concerns regarding this case, they can reach out to our representative at [redacted] @Dell.com.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
A Dell representative has been in contact with the customer to address these issues however a final resolution has yet to be reachedWe ask that the customer contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matter