Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Customer expressed dissatisfaction with Dell service and support and wants compensationWe regret any dissatisfaction they may have experienced and appreciate the
feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistance. Our representative confirmed hardware functionality and informed them that Dell does not provide compensation for down time, time spent resolving an issue, lost business or applications, as the warranty covers hardware components, which fail during use and does not include any provisions for compensation, apart from replacing hardware components covered under the terms of Dell’s Limited Hardware WarrantyTheir request for compensation was respectfully deniedShould Mr*** have any additional concerns regarding this case, he can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell
Complaint: ***
I am rejecting this response because: The first of all a Dell representative who has written the response has no clue what is happening with the caseThe statement , “When the customer is ready to move forward with the exchange he [her] may contact Dell support at ###-###-#### or contact Dell Support via chat, email or phone by visiting www.Dell.com/Contact” does not make any senseThe exchange has been madeThe second of all I am not asking for Free Extended WarrantyI am asking 156 days back for which I have all ready paid for and I have lost due Dell’s incompetents
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concerns and informed him that the warranty expired on October 10, The representative also
explained the terms of sale, limited hardware warranty, and return policy
***
***
***
Our records show that the order# *** for out of warranty repair has been canceled due to part(s) availability issues and Mr*** has not been chargedAs a onetime gesture of goodwill and in the interest of customer satisfactions, our representative offered 10% discount on a future purchase of a Dell systemOur offer will remain valid for a period of thirty (30) days or until 11:PM CDT on August 26, Please note that Mr*** elected not to accept our offer of assistanceHis request for free repair, replacement, or refund was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***
Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** informed the customer his warranty expired in December of and any services at this time would be fee based. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Dear Revdex.com, Our records indicate that Dell representative *** is working with the vendor to credit the order, this must be reviewed by them to ensure the license was not used, before we can processThe representative will follow up with the representative once a resolution is in placeSincerely Advanced Resolution Group Incident *** Dell
Dear Revdex.com,
As Dell’s stance in this matter remains unchanged, no further attempt has been made to reach the customer
If the customer has any further issues with the system she is welcome to contact the assigned representative back or our frontline tech support at ###-###-####Providing another years warranty at no cost is respectfully denied and we do suggest the customer read the terms and condition of her warrantyWe have included the link for the customer to review the hardware warranty terms and conditions***
Please have the customer contact the investigator directly by email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID#
Dell Inc
Complaint: ***
I am rejecting this response because:Hi, I called dell today and I spoke with (***@Dell.com) ###-###-#### Extn: *** the dell incident # is ***Today 4-15-I realize the computer dell send to me is not what I paid for.The wireless is different and the video card is totally different from what I paid for.When I spoke with *** he checked and he said it is the same computer but different components.He told me that he will replace the video card and the wireless card and I told him no why Dell send something different from what I had originally ordered.So he told me that he will file a return so I will get all of my money back,I am very disappointed at Dell.Please help me Revdex.com again,I have a copy and I would like to fax it to you the two different orders.This is my cellphone number just in case ###-###-####
Regards,
*** ***
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has processed the customer’s refunds which should appear in her next billing cycle. Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Complaint: ***
I am rejecting this response because:I am reserving judgement until the computer is actually repaired, I receive it, and I am satisfied that it is working as it should have when I purchased itDell should compensate me for all of the trouble, time and expense this faulty product and their poor customer service and repair/ warranty service has caused meThis has cost me 50+ hours away from my business and family and has caused me to have to purchase a computer to replace this one.I am open to listening to what they offerI am going to wait and see what happens with the computer and this caseI will gladly give an honest report of what the outcome is
Regards,
*** ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by *** ***Our representative has been in contact with the customer and our records indicate the refund has been applied to the original form of payment and the customer requests no further
contact from DellSincerely, Advanced Resolution Group Incident ID: *** Dell, Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative informed him that the depot service was delayed due to parts availability
issuesOur representative also explained the terms and conditions of the limited hardware warranty***
Please note that the depot service has been completed and the technical issues have been resolvedOur representative also followed up with Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***
Dell Inc
Today’s Date: 10/07/2015 Dear Revdex.com, Thank you for
providing a copy of the customer submissionDell representative, *** ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceAt this time the customer has confirmed the system seems to be in working orderThe agent took his feedback and advised he could contact the agent directly should there be any other questions or concernsWe thank the customer for their time and patience during this processThe customer may contact the representative directly at *** . Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, Our records indicate that the credit was posted on 9/15/$and 9/21/$The credit will reflect on the next billing cycleThe customer may reach the representative by emailing at ***@Dell.comSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concerns; however, has not been able to discuss the contents of his correspondenceThe order
was canceled due to pricing error and cannot be reinstatedPlease note that Dell strives to communicate accurate pricing and product information but will not be held responsible for any pricing, typographical, or other errors in such communications
***
We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the
customer’s submission
A Dell representative, *** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. The LCD display on the computer is cracked and physical damage is not covered under the customer’s warranty. Customers are emailed instructions on a return to depot service dispatch with a link to a video that explains to package the computer with sufficient protection to prevent damage, located here: *** *** has informed the customer that when his system was received by the repair depot there was no evidence of any box damage that would automatically trigger a claim with the freight carrier. Dell is willing to service the system for the customer at a discounted charge. Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting *** or for online assistance at ***. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Complaint: ***
I am rejecting this response because:The response shunts responsibility off into the collections agency that was employed/engaged by Dell to collect A DEBT THAT NEVER EXISTEDI want DELL TO SEND A FORMAL LETTER TO THE CREDIT REPORTING AGENCIES INDICATING THEIR ERROR AND THAT I NEVER OWED A DEBT AND I OWE NO DEBT.This is Dell's direct responsibility to rectify IMMEDIATELY.
Regards,
*** ***
Complaint: ***
I am rejecting this response because:
MyI order wss processed and payment was held for over a week pending shipmentMy order was cancelled by the company without informing meThey advertised an offer, took my payment and waited until no promotional offers were available to me and then I was told I could purchase another item at a greater costI believe this is called "bait and Switch"...an illegal business practiceThey did this to numerous customers
Regards,
*** ***
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative, ***, contacted the customer after researching it was found that the gift card has already been usedThe customer was advised that we would be unable to reissue the cards but he has the ability to file a police report as it seems his system has been compromisedWe remain available to assist the customer if there are any further concerns the representative can be reached by email at ***_***@[email protected] Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com, Our records indicate that Dell representative *** has followed up with the customerThe representative explained the customer has already received the promotional gift card with the correct amountNo further offers were available or promotions and we respectfully deny any further discountsThe representative can be reached by emailing ***@Dell.comSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Customer expressed dissatisfaction with Dell service and support and wants compensationWe regret any dissatisfaction they may have experienced and appreciate the
feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistance. Our representative confirmed hardware functionality and informed them that Dell does not provide compensation for down time, time spent resolving an issue, lost business or applications, as the warranty covers hardware components, which fail during use and does not include any provisions for compensation, apart from replacing hardware components covered under the terms of Dell’s Limited Hardware WarrantyTheir request for compensation was respectfully deniedShould Mr*** have any additional concerns regarding this case, he can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell
Complaint: ***
I am rejecting this response because: The first of all a Dell representative who has written the response has no clue what is happening with the caseThe statement , “When the customer is ready to move forward with the exchange he [her] may contact Dell support at ###-###-#### or contact Dell Support via chat, email or phone by visiting www.Dell.com/Contact” does not make any senseThe exchange has been madeThe second of all I am not asking for Free Extended WarrantyI am asking 156 days back for which I have all ready paid for and I have lost due Dell’s incompetents
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concerns and informed him that the warranty expired on October 10, The representative also
explained the terms of sale, limited hardware warranty, and return policy
***
***
***
Our records show that the order# *** for out of warranty repair has been canceled due to part(s) availability issues and Mr*** has not been chargedAs a onetime gesture of goodwill and in the interest of customer satisfactions, our representative offered 10% discount on a future purchase of a Dell systemOur offer will remain valid for a period of thirty (30) days or until 11:PM CDT on August 26, Please note that Mr*** elected not to accept our offer of assistanceHis request for free repair, replacement, or refund was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***
Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** informed the customer his warranty expired in December of and any services at this time would be fee based. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Dear Revdex.com, Our records indicate that Dell representative *** is working with the vendor to credit the order, this must be reviewed by them to ensure the license was not used, before we can processThe representative will follow up with the representative once a resolution is in placeSincerely Advanced Resolution Group Incident *** Dell
Dear Revdex.com,
As Dell’s stance in this matter remains unchanged, no further attempt has been made to reach the customer
If the customer has any further issues with the system she is welcome to contact the assigned representative back or our frontline tech support at ###-###-####Providing another years warranty at no cost is respectfully denied and we do suggest the customer read the terms and condition of her warrantyWe have included the link for the customer to review the hardware warranty terms and conditions***
Please have the customer contact the investigator directly by email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID#
Dell Inc
Complaint: ***
I am rejecting this response because:Hi, I called dell today and I spoke with (***@Dell.com) ###-###-#### Extn: *** the dell incident # is ***Today 4-15-I realize the computer dell send to me is not what I paid for.The wireless is different and the video card is totally different from what I paid for.When I spoke with *** he checked and he said it is the same computer but different components.He told me that he will replace the video card and the wireless card and I told him no why Dell send something different from what I had originally ordered.So he told me that he will file a return so I will get all of my money back,I am very disappointed at Dell.Please help me Revdex.com again,I have a copy and I would like to fax it to you the two different orders.This is my cellphone number just in case ###-###-####
Regards,
*** ***
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has processed the customer’s refunds which should appear in her next billing cycle. Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Complaint: ***
I am rejecting this response because:I am reserving judgement until the computer is actually repaired, I receive it, and I am satisfied that it is working as it should have when I purchased itDell should compensate me for all of the trouble, time and expense this faulty product and their poor customer service and repair/ warranty service has caused meThis has cost me 50+ hours away from my business and family and has caused me to have to purchase a computer to replace this one.I am open to listening to what they offerI am going to wait and see what happens with the computer and this caseI will gladly give an honest report of what the outcome is
Regards,
*** ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by *** ***Our representative has been in contact with the customer and our records indicate the refund has been applied to the original form of payment and the customer requests no further
contact from DellSincerely, Advanced Resolution Group Incident ID: *** Dell, Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative informed him that the depot service was delayed due to parts availability
issuesOur representative also explained the terms and conditions of the limited hardware warranty***
Please note that the depot service has been completed and the technical issues have been resolvedOur representative also followed up with Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***
Dell Inc
Complaint: ***
I am rejecting this response because:I haven't heard from Dell in a week
Regards,
*** ***
Today’s Date: 10/07/2015 Dear Revdex.com, Thank you for
providing a copy of the customer submissionDell representative, *** ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceAt this time the customer has confirmed the system seems to be in working orderThe agent took his feedback and advised he could contact the agent directly should there be any other questions or concernsWe thank the customer for their time and patience during this processThe customer may contact the representative directly at *** . Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, Our records indicate that the credit was posted on 9/15/$and 9/21/$The credit will reflect on the next billing cycleThe customer may reach the representative by emailing at ***@Dell.comSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concerns; however, has not been able to discuss the contents of his correspondenceThe order
was canceled due to pricing error and cannot be reinstatedPlease note that Dell strives to communicate accurate pricing and product information but will not be held responsible for any pricing, typographical, or other errors in such communications
***
We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the
customer’s submission
A Dell representative, *** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. The LCD display on the computer is cracked and physical damage is not covered under the customer’s warranty. Customers are emailed instructions on a return to depot service dispatch with a link to a video that explains to package the computer with sufficient protection to prevent damage, located here: *** *** has informed the customer that when his system was received by the repair depot there was no evidence of any box damage that would automatically trigger a claim with the freight carrier. Dell is willing to service the system for the customer at a discounted charge. Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting *** or for online assistance at ***. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Complaint: ***
I am rejecting this response because:The response shunts responsibility off into the collections agency that was employed/engaged by Dell to collect A DEBT THAT NEVER EXISTEDI want DELL TO SEND A FORMAL LETTER TO THE CREDIT REPORTING AGENCIES INDICATING THEIR ERROR AND THAT I NEVER OWED A DEBT AND I OWE NO DEBT.This is Dell's direct responsibility to rectify IMMEDIATELY.
Regards,
*** ***
Complaint: ***
I am rejecting this response because:
MyI order wss processed and payment was held for over a week pending shipmentMy order was cancelled by the company without informing meThey advertised an offer, took my payment and waited until no promotional offers were available to me and then I was told I could purchase another item at a greater costI believe this is called "bait and Switch"...an illegal business practiceThey did this to numerous customers
Regards,
*** ***
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative, ***, contacted the customer after researching it was found that the gift card has already been usedThe customer was advised that we would be unable to reissue the cards but he has the ability to file a police report as it seems his system has been compromisedWe remain available to assist the customer if there are any further concerns the representative can be reached by email at ***_***@[email protected] Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com, Our records indicate that Dell representative *** has followed up with the customerThe representative explained the customer has already received the promotional gift card with the correct amountNo further offers were available or promotions and we respectfully deny any further discountsThe representative can be reached by emailing ***@Dell.comSincerely Advanced Resolution Group Incident *** Dell Inc