Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience
Dell representative, ***, contacted the customer and authorized an onsite to have parts replacedThe customer confirmed onsite has been completed and system is workingPlease have the customer contact the representative by email at ***
Sincerely
Advanced Resolution Group
Incident
***
Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative informed him that his Dell system limited hardware warranty expired on
June 24, Our representative also explained the terms and conditions of Dell’s limited hardware warranty, which dictates that software issues are not covered under the warranty***
Please note that our representative offered fee based out of warranty service; however, Mr*** elected not to accept our offer of assistanceHis request for free software support was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***
Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsOur records show that the unit was serviced at the depot on May 17, and delivered to Ms*** on
May 19, under fedex tracking# ***Our representative also followwith Ms*** to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by *** ***Our representative has attempted to contact the customer, however; there has been no response to multiple attemptsOur representative has provided contact information and
remains available to assistWe regret any dissatisfaction which may have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: *** Dell, Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmission Customer expressed dissatisfaction with Dell’s response As previously indicated, since the date of the original submission, a Dell representative contacted the customer to inform him that Dell’s Limited Hardware Warranty does not cover wear and tear part(s)His request for replacement of the wear and tear related part(s) or a refund was respectfully deniedAs Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this case Our agent remains available, should the customer wish to discuss this matter further however there will be no change to this response.Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative explained the terms & conditions of sale and limited hardware warrantyHowever, as a
gesture of goodwill and in the interest of customer satisfaction, our representative processed a replacement unitOur records show that the replacement was delivered on October 13th, under FedEx tracking# ***Our representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
We have now ascertained that the $refund from Dell has been credited out company owner's credit card account and we are now able to accept the resolution on this case and can close the file
Rita B***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and it is satisfactory to me.Thank you for your assistance. Regards,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a refund We regret any miscommunication which may have occurred and appreciate the feedback Since the
date of the submission, a Dell representative contacted the customer to provide assistance in processing a return for a refund Once completed, our representative updated the customer that his account has now been credited in full The customer should see this reflected on his next monthly billing statement We ask that the customer contact our representative at ***@Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently made multiple attempts to reach Mr***; however, has not been able to discuss the contents of his correspondenceWe regret any
dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by email at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: *** Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative, ***, contacted the customer after researching it was found that the gift card has already been usedThe customer was advised that we would be unable to reissue the cards but he has the ability to file a police report as it seems his system has been compromisedWe remain available to assist the customer if there are any further concerns the representative can be reached by email at ***_***@[email protected] Advanced Resolution Group Incident *** Dell Inc
Complaint: ***
I am rejecting this response because:The response shunts responsibility off into the collections agency that was employed/engaged by Dell to collect A DEBT THAT NEVER EXISTEDI want DELL TO SEND A FORMAL LETTER TO THE CREDIT REPORTING AGENCIES INDICATING THEIR ERROR AND THAT I NEVER OWED A DEBT AND I OWE NO DEBT.This is Dell's direct responsibility to rectify IMMEDIATELY.
Regards,
*** ***
Dear RevDex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants their systems to work with an active stylus or a refund We regret any dissatisfaction the customer may have experienced and appreciate the feedback provided Dell cannot warrant that the operation of any Dell product will be uninterrupted or error-free, specifically as it interacts with third party software and applications such as those described by the customer As the systems are beyond Dell’s day return period, a return for a refund would not be an option Since the date of the submission, a Dell representative contacted the customer to discuss their concerns and, for customer satisfaction reasons, processed Return Authorizations for two of the Active Stylus’ that the customer was unable to use We ask that the customer contact our representative at *** for any further assistance they may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceThe representative *** contacted the customer and authorized a refurbished exchange system be sent and a prepaid return shipping labelOur records indicate the replacement system was delivered but follow up calls were not returnedWe remain available to assist the customer if neededPlease have the customer contact the representative by email at ***@Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident *** Dell Inc
Complaint: ***
I am rejecting this response Per dell statement I have never said I wanted a computer of my choiceWhat I asked for was a replacement computer of similar specs of original purchase OR refund as provided for under California song Beverly consumer protection actDell cannot simply Ignore state LawIt is the responsibility of the business to comply with state law or risk a legal judgment of Punitive damages in addition to actual damages. I am more then willing to work with dell on the repair of this computerBut continuing to perform the same repairs over and over again with no actual remedies to the issues the computer is having is Just allowing dell to run out the warranty with out EVER fixing the actual issue that has been present since day one So offer A solutionThe only other choice is to allow a Judge to consider the case and damagesI am officially asking dell for a copy of all repair invoices as dell has also not complied with California consumer law in providing a invoice for all repair work done and all repair attempts including software installation and driver installationAs dell has installed several programs on this computer for there repair attempts I also need to know what programs are on my computer and how to remove themas of today the sound issue is still happening
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me The rep with Dell Inc was very kind , respectful and helpful in resolving the situation although I do hope that my feedback for the problems that occurred will be passed on as they stated they would beAfter initial contact this rep worked very quickly to secure the out of stock item and get it to me then facilitated in having a replacement item sent for the one that was damagedWithout her help I am not sure how long the process would have taken but I appreciate theirs & your involvementI have emailed the rep a tracking number ID from UPS showing that the damaged item has been shipped back to Dell and should be there sometime next week.
Regards,
*** ***
Complaint: ***
I am rejecting this response because:
Regards,
*** ***They damaged my laptop and that is ok because they serviced it and sent it back? I sent it to them in good shape just needing repair to operating system and hard drive they send it back with parts replaced and damagedSo now I have a damaged unit that was under warranty and that is acceptable
Complaint: ***
I am rejecting this response because:I have already spoken to another gentleman about this from Dell whom told me to basically go away because they had nothing for meHe advised me that I can report to to anyone I want and he really did not careHe went on to state that "the price went up after you placed your order and if you don't want it for the new price than there is nothing we can do for you." I advised him that Dell sold it to me for a price and he went on to defend his decision and hang up to get rid of meI have only received one call from the person that has replied to thisI sent her an email but have yet to receive anything backHow can you sell a product for one price and if the retail pprice of that item goes up before you ship it out you cancel the order?
Regards,
*** ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience
Dell representative, ***, contacted the customer and authorized an onsite to have parts replacedThe customer confirmed onsite has been completed and system is workingPlease have the customer contact the representative by email at ***
Sincerely
Advanced Resolution Group
Incident
***
Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative informed him that his Dell system limited hardware warranty expired on
June 24, Our representative also explained the terms and conditions of Dell’s limited hardware warranty, which dictates that software issues are not covered under the warranty***
Please note that our representative offered fee based out of warranty service; however, Mr*** elected not to accept our offer of assistanceHis request for free software support was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***
Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsOur records show that the unit was serviced at the depot on May 17, and delivered to Ms*** on
May 19, under fedex tracking# ***Our representative also followwith Ms*** to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by *** ***Our representative has attempted to contact the customer, however; there has been no response to multiple attemptsOur representative has provided contact information and
remains available to assistWe regret any dissatisfaction which may have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: *** Dell, Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmission Customer expressed dissatisfaction with Dell’s response As previously indicated, since the date of the original submission, a Dell representative contacted the customer to inform him that Dell’s Limited Hardware Warranty does not cover wear and tear part(s)His request for replacement of the wear and tear related part(s) or a refund was respectfully deniedAs Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this case Our agent remains available, should the customer wish to discuss this matter further however there will be no change to this response.Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative explained the terms & conditions of sale and limited hardware warrantyHowever, as a
gesture of goodwill and in the interest of customer satisfaction, our representative processed a replacement unitOur records show that the replacement was delivered on October 13th, under FedEx tracking# ***Our representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
We have now ascertained that the $refund from Dell has been credited out company owner's credit card account and we are now able to accept the resolution on this case and can close the file
Rita B***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and it is satisfactory to me.Thank you for your assistance. Regards,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a refund We regret any miscommunication which may have occurred and appreciate the feedback Since the
date of the submission, a Dell representative contacted the customer to provide assistance in processing a return for a refund Once completed, our representative updated the customer that his account has now been credited in full The customer should see this reflected on his next monthly billing statement We ask that the customer contact our representative at ***@Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently made multiple attempts to reach Mr***; however, has not been able to discuss the contents of his correspondenceWe regret any
dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by email at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: *** Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative, ***, contacted the customer after researching it was found that the gift card has already been usedThe customer was advised that we would be unable to reissue the cards but he has the ability to file a police report as it seems his system has been compromisedWe remain available to assist the customer if there are any further concerns the representative can be reached by email at ***_***@[email protected] Advanced Resolution Group Incident *** Dell Inc
Complaint: ***
I am rejecting this response because:The response shunts responsibility off into the collections agency that was employed/engaged by Dell to collect A DEBT THAT NEVER EXISTEDI want DELL TO SEND A FORMAL LETTER TO THE CREDIT REPORTING AGENCIES INDICATING THEIR ERROR AND THAT I NEVER OWED A DEBT AND I OWE NO DEBT.This is Dell's direct responsibility to rectify IMMEDIATELY.
Regards,
*** ***
Complaint: ***
I am rejecting this response because: ADVERTISEMENTS/marketing strategy to entice consumers to buy!
Regards,
*** **
Dear RevDex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants their systems to work with an active stylus or a refund We regret any dissatisfaction the customer may have experienced and appreciate the feedback provided Dell cannot warrant that the operation of any Dell product will be uninterrupted or error-free, specifically as it interacts with third party software and applications such as those described by the customer As the systems are beyond Dell’s day return period, a return for a refund would not be an option Since the date of the submission, a Dell representative contacted the customer to discuss their concerns and, for customer satisfaction reasons, processed Return Authorizations for two of the Active Stylus’ that the customer was unable to use We ask that the customer contact our representative at *** for any further assistance they may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Revdex.com:
They haven't done anything , Still a problem and I emailed and no response back yetnot happy at all
*** ***
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceThe representative *** contacted the customer and authorized a refurbished exchange system be sent and a prepaid return shipping labelOur records indicate the replacement system was delivered but follow up calls were not returnedWe remain available to assist the customer if neededPlease have the customer contact the representative by email at ***@Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident *** Dell Inc
Complaint: ***
I am rejecting this response Per dell statement I have never said I wanted a computer of my choiceWhat I asked for was a replacement computer of similar specs of original purchase OR refund as provided for under California song Beverly consumer protection actDell cannot simply Ignore state LawIt is the responsibility of the business to comply with state law or risk a legal judgment of Punitive damages in addition to actual damages. I am more then willing to work with dell on the repair of this computerBut continuing to perform the same repairs over and over again with no actual remedies to the issues the computer is having is Just allowing dell to run out the warranty with out EVER fixing the actual issue that has been present since day one So offer A solutionThe only other choice is to allow a Judge to consider the case and damagesI am officially asking dell for a copy of all repair invoices as dell has also not complied with California consumer law in providing a invoice for all repair work done and all repair attempts including software installation and driver installationAs dell has installed several programs on this computer for there repair attempts I also need to know what programs are on my computer and how to remove themas of today the sound issue is still happening
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me The rep with Dell Inc was very kind , respectful and helpful in resolving the situation although I do hope that my feedback for the problems that occurred will be passed on as they stated they would beAfter initial contact this rep worked very quickly to secure the out of stock item and get it to me then facilitated in having a replacement item sent for the one that was damagedWithout her help I am not sure how long the process would have taken but I appreciate theirs & your involvementI have emailed the rep a tracking number ID from UPS showing that the damaged item has been shipped back to Dell and should be there sometime next week.
Regards,
*** ***
Complaint: ***
I am rejecting this response because:
Regards,
*** ***They damaged my laptop and that is ok because they serviced it and sent it back? I sent it to them in good shape just needing repair to operating system and hard drive they send it back with parts replaced and damagedSo now I have a damaged unit that was under warranty and that is acceptable
Complaint: ***
I am rejecting this response because:I have already spoken to another gentleman about this from Dell whom told me to basically go away because they had nothing for meHe advised me that I can report to to anyone I want and he really did not careHe went on to state that "the price went up after you placed your order and if you don't want it for the new price than there is nothing we can do for you." I advised him that Dell sold it to me for a price and he went on to defend his decision and hang up to get rid of meI have only received one call from the person that has replied to thisI sent her an email but have yet to receive anything backHow can you sell a product for one price and if the retail pprice of that item goes up before you ship it out you cancel the order?
Regards,
*** ***