Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this temporary resolution is satisfactory to me
Ms*** and I have been communicating and hopefully will find the resolution this week
Regards,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants her computer replacedWe regret any dissatisfaction she may have experienced and appreciate the feedback The customer
described an issue where a connector has become detached from the laptop which is not covered under Dell’s Limited Hardware Warranty which covers hardware components that fail during use and does not cover hardware that has physical damage Since the date of the submission, a Dell representative contacted the customer to discuss her concerns The customer was aware that the issue was not covered under the warranty and has taken the computer to a third party for repairs We ask that she contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Revdex.com:
I have reviewed the response made by Dell in reference to complaint ID ***While I still do not find the response satisfactory and they continue to avoid the concerns and accept culpability, I will attempt to resolve these issues one more time by returning my computer to Dell for repairs, for the third time for many of the same issues, I will noteHowever, per the detailed account of my contact with Dell and sincere attempt (on my part) to get this resolved (see attached letter sent to one of their executive board members), several of the issues they want me to return the computer for, already existed prior to the last time I returned to the computer (service request #***)And one of the issues (the DVD) has been an issue since month oneI truly hope that this return will result in the return of a computer where all of the issues are resolved once and for allIf they are not, I will file yet another complaint as I still believe this computer is clearly a lemon and I never received the quality and product for which I paid my hard earned money. Sincerely,*** ***
Complaint: ***
I am rejecting this response because:
MyI order wss processed and payment was held for over a week pending shipmentMy order was cancelled by the company without informing meThey advertised an offer, took my payment and waited until no promotional offers were available to me and then I was told I could purchase another item at a greater costI believe this is called "bait and Switch"...an illegal business practiceThey did this to numerous customers
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsAfter further review, our representative processed a depot servicePlease note that the unit was
serviced at the depot on November 10, and delivered to Mr*** on November 11, under FedEx tracking number ***Our representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: Dell is blatantly lying in their response to you, the Revdex.com You, the Revdex.com have witnessed that the ad stated that Windows Pro is included with my purchase Any Pro operating system is worth more money than the home edition Dell wouldn't give me either Windows or Pro edition, they only gave me Windows Home edition Dell has committed advertising and I certainly hope that Revdex.com will post my complaint for others to see Dell is a dishonest company for using fraud in advertising.
Regards,
*** ***
Today’s Date: 11/11/2015 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceAt this time the agent confirmed with the customer the matter has been addressedWe thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com . Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a refund We regret any dissatisfaction he may have experienced and appreciate the feedback Since the date
of the submission, a Dell representative contacted the customer to discuss his concerns Our representative verified that the customer has received a full refund to the original forms of payment We ask that the customer contact our representative at ***@dell.com for any further assistance he may need regarding this matter. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because:
***, As you can see I responded directly with Dell on 11/22/16. It is now too late to purchase items I needed from Dell because I went elsewhere. I feel they were misleading by not explaining there is an expiration date of months after the gift card was issued and also I could only use the card for certain items from the Dell Website. They want to make it better now by letting me purchase anything on their website but that is not good enough. I would like a refund check for the $ Thanks and have a nice holdiay, *** *** ***
*** *** *** ***
*** *** ** ***
*** ** ***
***
*** ***
*** This e-mail may contain data that is confidential, proprietary or non-public personal information, as that term is defined in the Gramm-Leach-Bliley Act (collectively, Confidential Information)The Confidential Information is disclosed conditioned upon your agreement that you will treat it confidentially and in accordance with applicable law, ensure that such data isn't used or disclosed except for the limited purpose for which it's being provided and will notify and cooperate with us regarding any requested or unauthorized disclosure or use of any Confidential InformationBy accepting and reviewing the Confidential information, you agree to indemnify us against any losses or expenses, including attorney's fees that we may incur as a result of any unauthorized use or disclosure of this data due to your acts or omissionsIf a party other than the intended recipient receives this e-mail, he or she is requested to instantly notify us of the erroneous delivery and return to us all data so delivered From: ***@aol.com To: ***.***@dell.com Sent: 11/22/12:55:P.MEastern Standard Time Subj: Re: Incident # *** ***, Thanks for responding to my complaintI was never told I needed to go to a certain Dell website to use the coupon. I just purchased the computer days ago...Why do you think I would need another laptop? I was told I was to get a $coupon and was never told I could use the coupon on certain items nor with an expiration date. I was surprised when I went on the Dell website and was unable to use the coupon. After being transferred to different departments, I gave up. I an very unhappy with Dell and you can see by your records I have purchased many Dell computers in the past few years Sincerely, *** *** ***
*** *** *** ***
*** *** ** ***
*** ** ***
***
*** ***
*** This e-mail may contain data that is confidential, proprietary or non-public personal information, as that term is defined in the Gramm-Leach-Bliley Act (collectively, Confidential Information)The Confidential Information is disclosed conditioned upon your agreement that you will treat it confidentially and in accordance with applicable law, ensure that such data isn't used or disclosed except for the limited purpose for which it's being provided and will notify and cooperate with us regarding any requested or unauthorized disclosure or use of any Confidential InformationBy accepting and reviewing the Confidential information, you agree to indemnify us against any losses or expenses, including attorney's fees that we may incur as a result of any unauthorized use or disclosure of this data due to your acts or omissionsIf a party other than the intended recipient receives this e-mail, he or she is requested to instantly notify us of the erroneous delivery and return to us all data so delivered In a message dated 11/22/12:39:P.MEastern Standard Time, ***.***@dell.com writes: website
Regards,
*** ***
Dear Revdex.com, Our records indicate that the credit was posted on 9/15/$and 9/21/$The credit will reflect on the next billing cycleThe customer may reach the representative by emailing at ***@Dell.comSincerely Advanced Resolution Group Incident *** Dell Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submissionOur records indicate the Dell
representative; *** has been instrumental in assisting and correcting the order transactions for the customer. One of the orders had been canceled successfully, one system returned to Dell for a full refund back to the customer, and we are pleased the customer has decided to retain the third system. We certainly do apologize for any miscommunication or frustration this matter may have caused our customer, however, we thank the customer and the Revdex.com for bringing the matter to our attention. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dear Revdex.com,
As Dell’s stance in this matter remains unchanged, no further attempt has been made to reach the customer
If the customer has any further issues with the system she is welcome to contact the assigned representative back or our frontline tech support at ###-###-####Providing another years warranty at no cost is respectfully denied and we do suggest the customer read the terms and condition of her warrantyWe have included the link for the customer to review the hardware warranty terms and conditions***
Please have the customer contact the investigator directly by email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID#
Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative informed him that the depot service was delayed due to parts availability
issuesOur representative also explained the terms and conditions of the limited hardware warranty***
Please note that the depot service has been completed and the technical issues have been resolvedOur representative also followed up with Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***
Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has explained to the customer that their computer is now out of warranty and any service would be fee based. The computer is also out of the return period and a refund is no longer an option. Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting *** or for online assistance at ***. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Complaint: ***
I am rejecting this response because:Hi, I called dell today and I spoke with (***@Dell.com) ###-###-#### Extn: *** the dell incident # is ***Today 4-15-I realize the computer dell send to me is not what I paid for.The wireless is different and the video card is totally different from what I paid for.When I spoke with *** he checked and he said it is the same computer but different components.He told me that he will replace the video card and the wireless card and I told him no why Dell send something different from what I had originally ordered.So he told me that he will file a return so I will get all of my money back,I am very disappointed at Dell.Please help me Revdex.com again,I have a copy and I would like to fax it to you the two different orders.This is my cellphone number just in case ###-###-####
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsOur representative worked with our account verification team to resolve this matterOur records show
that a credit for order# *** has been posted to the original form of paymentOur representative also followwith Ms*** to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, Our records indicate that the promotional system the customer was trying to purchase had expired due the quantity had run outAs is messaged throughout Dell's web site, promotional offers are subject to availability and may change at any time without prior noticePer Dell policy, Dell will not provide a promotionally priced computer once the promotion has endedThe coupon was still valid until midnight due to the miss understanding Dell will honor the 15% discount if the customer would like to purchase a systemThis offer will be valid until 7/29/The customer may reach the representative by emailing at ***@Dell.comSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for Dell warranty support We regret any miscommunication which may have occurred and appreciate the feedbackWhen a
customer purchases a new computer from a retailer such as Sam’s Club, it is necessary for the customer to transfer ownership to update Dell records This is so the customer is able to benefit from the full warranty term which commences on the invoice date when the computer order was shipped to the retailer When a customer provides Dell information regarding the retailer and the date of their purchase, this enables Dell to update our records regarding ownership and the actual start date for the customer’s warranty, which would be updated to commence on the date the customer purchased the computer from the retailer It appears Dell records were incorrectly updated previously for a different customer Since the date of the submission, a Dell representative contacted the customer to discuss his concerns and assist in correcting our records Subsequently, a service dispatch was processed to provide warranty support to address the customer’s technical issues The customer may contact our representative at ***@Dell.com for any further assistance he may need regarding this matter. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, ** ***. Thank you for providing a copy of the customer’s submission Our records indicate Dell
representative; *** has been instrumental in assisting the customer by making certain the $is credited back to the customer’s Dell Promotional Gift Card. We certainly do apologize for any frustration this matter may have been for our customer. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this temporary resolution is satisfactory to me
Ms*** and I have been communicating and hopefully will find the resolution this week
Regards,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants her computer replacedWe regret any dissatisfaction she may have experienced and appreciate the feedback The customer
described an issue where a connector has become detached from the laptop which is not covered under Dell’s Limited Hardware Warranty which covers hardware components that fail during use and does not cover hardware that has physical damage Since the date of the submission, a Dell representative contacted the customer to discuss her concerns The customer was aware that the issue was not covered under the warranty and has taken the computer to a third party for repairs We ask that she contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Revdex.com:
I have reviewed the response made by Dell in reference to complaint ID ***While I still do not find the response satisfactory and they continue to avoid the concerns and accept culpability, I will attempt to resolve these issues one more time by returning my computer to Dell for repairs, for the third time for many of the same issues, I will noteHowever, per the detailed account of my contact with Dell and sincere attempt (on my part) to get this resolved (see attached letter sent to one of their executive board members), several of the issues they want me to return the computer for, already existed prior to the last time I returned to the computer (service request #***)And one of the issues (the DVD) has been an issue since month oneI truly hope that this return will result in the return of a computer where all of the issues are resolved once and for allIf they are not, I will file yet another complaint as I still believe this computer is clearly a lemon and I never received the quality and product for which I paid my hard earned money. Sincerely,*** ***
Complaint: ***
I am rejecting this response because:
MyI order wss processed and payment was held for over a week pending shipmentMy order was cancelled by the company without informing meThey advertised an offer, took my payment and waited until no promotional offers were available to me and then I was told I could purchase another item at a greater costI believe this is called "bait and Switch"...an illegal business practiceThey did this to numerous customers
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsAfter further review, our representative processed a depot servicePlease note that the unit was
serviced at the depot on November 10, and delivered to Mr*** on November 11, under FedEx tracking number ***Our representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: Dell is blatantly lying in their response to you, the Revdex.com You, the Revdex.com have witnessed that the ad stated that Windows Pro is included with my purchase Any Pro operating system is worth more money than the home edition Dell wouldn't give me either Windows or Pro edition, they only gave me Windows Home edition Dell has committed advertising and I certainly hope that Revdex.com will post my complaint for others to see Dell is a dishonest company for using fraud in advertising.
Regards,
*** ***
Today’s Date: 11/11/2015 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceAt this time the agent confirmed with the customer the matter has been addressedWe thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com . Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Thank you for the letter from *** ***Our representative has been in contact with the customer to address the correspondence
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a refund We regret any dissatisfaction he may have experienced and appreciate the feedback Since the date
of the submission, a Dell representative contacted the customer to discuss his concerns Our representative verified that the customer has received a full refund to the original forms of payment We ask that the customer contact our representative at ***@dell.com for any further assistance he may need regarding this matter. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because:
***, As you can see I responded directly with Dell on 11/22/16. It is now too late to purchase items I needed from Dell because I went elsewhere. I feel they were misleading by not explaining there is an expiration date of months after the gift card was issued and also I could only use the card for certain items from the Dell Website. They want to make it better now by letting me purchase anything on their website but that is not good enough. I would like a refund check for the $ Thanks and have a nice holdiay, *** *** ***
*** *** *** ***
*** *** ** ***
*** ** ***
***
*** ***
*** This e-mail may contain data that is confidential, proprietary or non-public personal information, as that term is defined in the Gramm-Leach-Bliley Act (collectively, Confidential Information)The Confidential Information is disclosed conditioned upon your agreement that you will treat it confidentially and in accordance with applicable law, ensure that such data isn't used or disclosed except for the limited purpose for which it's being provided and will notify and cooperate with us regarding any requested or unauthorized disclosure or use of any Confidential InformationBy accepting and reviewing the Confidential information, you agree to indemnify us against any losses or expenses, including attorney's fees that we may incur as a result of any unauthorized use or disclosure of this data due to your acts or omissionsIf a party other than the intended recipient receives this e-mail, he or she is requested to instantly notify us of the erroneous delivery and return to us all data so delivered From: ***@aol.com To: ***.***@dell.com Sent: 11/22/12:55:P.MEastern Standard Time Subj: Re: Incident # *** ***, Thanks for responding to my complaintI was never told I needed to go to a certain Dell website to use the coupon. I just purchased the computer days ago...Why do you think I would need another laptop? I was told I was to get a $coupon and was never told I could use the coupon on certain items nor with an expiration date. I was surprised when I went on the Dell website and was unable to use the coupon. After being transferred to different departments, I gave up. I an very unhappy with Dell and you can see by your records I have purchased many Dell computers in the past few years Sincerely, *** *** ***
*** *** *** ***
*** *** ** ***
*** ** ***
***
*** ***
*** This e-mail may contain data that is confidential, proprietary or non-public personal information, as that term is defined in the Gramm-Leach-Bliley Act (collectively, Confidential Information)The Confidential Information is disclosed conditioned upon your agreement that you will treat it confidentially and in accordance with applicable law, ensure that such data isn't used or disclosed except for the limited purpose for which it's being provided and will notify and cooperate with us regarding any requested or unauthorized disclosure or use of any Confidential InformationBy accepting and reviewing the Confidential information, you agree to indemnify us against any losses or expenses, including attorney's fees that we may incur as a result of any unauthorized use or disclosure of this data due to your acts or omissionsIf a party other than the intended recipient receives this e-mail, he or she is requested to instantly notify us of the erroneous delivery and return to us all data so delivered In a message dated 11/22/12:39:P.MEastern Standard Time, ***.***@dell.com writes: website
Regards,
*** ***
Dear Revdex.com, Our records indicate that the credit was posted on 9/15/$and 9/21/$The credit will reflect on the next billing cycleThe customer may reach the representative by emailing at ***@Dell.comSincerely Advanced Resolution Group Incident *** Dell Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submissionOur records indicate the Dell
representative; *** has been instrumental in assisting and correcting the order transactions for the customer. One of the orders had been canceled successfully, one system returned to Dell for a full refund back to the customer, and we are pleased the customer has decided to retain the third system. We certainly do apologize for any miscommunication or frustration this matter may have caused our customer, however, we thank the customer and the Revdex.com for bringing the matter to our attention. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dear Revdex.com,
As Dell’s stance in this matter remains unchanged, no further attempt has been made to reach the customer
If the customer has any further issues with the system she is welcome to contact the assigned representative back or our frontline tech support at ###-###-####Providing another years warranty at no cost is respectfully denied and we do suggest the customer read the terms and condition of her warrantyWe have included the link for the customer to review the hardware warranty terms and conditions***
Please have the customer contact the investigator directly by email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID#
Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative informed him that the depot service was delayed due to parts availability
issuesOur representative also explained the terms and conditions of the limited hardware warranty***
Please note that the depot service has been completed and the technical issues have been resolvedOur representative also followed up with Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***
Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has explained to the customer that their computer is now out of warranty and any service would be fee based. The computer is also out of the return period and a refund is no longer an option. Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting *** or for online assistance at ***. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Complaint: ***
I am rejecting this response because:Hi, I called dell today and I spoke with (***@Dell.com) ###-###-#### Extn: *** the dell incident # is ***Today 4-15-I realize the computer dell send to me is not what I paid for.The wireless is different and the video card is totally different from what I paid for.When I spoke with *** he checked and he said it is the same computer but different components.He told me that he will replace the video card and the wireless card and I told him no why Dell send something different from what I had originally ordered.So he told me that he will file a return so I will get all of my money back,I am very disappointed at Dell.Please help me Revdex.com again,I have a copy and I would like to fax it to you the two different orders.This is my cellphone number just in case ###-###-####
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsOur representative worked with our account verification team to resolve this matterOur records show
that a credit for order# *** has been posted to the original form of paymentOur representative also followwith Ms*** to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, Our records indicate that the promotional system the customer was trying to purchase had expired due the quantity had run outAs is messaged throughout Dell's web site, promotional offers are subject to availability and may change at any time without prior noticePer Dell policy, Dell will not provide a promotionally priced computer once the promotion has endedThe coupon was still valid until midnight due to the miss understanding Dell will honor the 15% discount if the customer would like to purchase a systemThis offer will be valid until 7/29/The customer may reach the representative by emailing at ***@Dell.comSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for Dell warranty support We regret any miscommunication which may have occurred and appreciate the feedbackWhen a
customer purchases a new computer from a retailer such as Sam’s Club, it is necessary for the customer to transfer ownership to update Dell records This is so the customer is able to benefit from the full warranty term which commences on the invoice date when the computer order was shipped to the retailer When a customer provides Dell information regarding the retailer and the date of their purchase, this enables Dell to update our records regarding ownership and the actual start date for the customer’s warranty, which would be updated to commence on the date the customer purchased the computer from the retailer It appears Dell records were incorrectly updated previously for a different customer Since the date of the submission, a Dell representative contacted the customer to discuss his concerns and assist in correcting our records Subsequently, a service dispatch was processed to provide warranty support to address the customer’s technical issues The customer may contact our representative at ***@Dell.com for any further assistance he may need regarding this matter. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, ** ***. Thank you for providing a copy of the customer’s submission Our records indicate Dell
representative; *** has been instrumental in assisting the customer by making certain the $is credited back to the customer’s Dell Promotional Gift Card. We certainly do apologize for any frustration this matter may have been for our customer. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc