Complaint: ***
I am rejecting this response because: I payed $from my credit card and $Dell gift cardI have received $back to my credit cardI am still waiting for the $dell gift card refund
Regards,
*** **
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***Please note that our representative made multiple attempts to reach Ms***; however, has not been able to discuss the contents of her correspondenceWe regret any
dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: As mentioned numerous times on the phone, the memory does not have a service tagOnly complete systems have service tagsDell, as the company affixing these tags, should know that. The memory in question is not the original memory of the system it is being used in, so the system service tag is completely irrelevant.Furthermore, any order number should be irrelevant, as I provided all serial numbers on the productDell, as any of their competitors, should be able to establish the warranty terms based on the serial numberEither way, their website states that memory has a limited lifetime warrantyA serial number should be sufficient to provide proof of the product and existing warrantyThe manufacturing date and/or purchase date would not affect the duration of a lifetime warrantyOnly the END of life of the product affects this duration.I will follow up with an FTC complaint
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur records show that a replacement unit was delivered to Mr*** on December 23rd, under
Purolator Tracking# ***
Mr*** stated that he will be out of the country until February, and will contact our representative upon his returnWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***
Dell Inc
Dear RevDex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a gift card promotion and wants a refund We regret any miscommunication which may have occurred and appreciate the feedback Dell records indicate the gift card was a promotion for which the customer was not charged and information regarding the promotion guidelines would have been available on Dell’s web site and included in the correspondence when the customer received the gift card The terms and conditions for the promotional gift cards state that promotional e-Gift Cards carry a day expiration date and if the card has expired, no credit or cash refund will be issued and remaining funds on the card are forfeited Since the date of the submission, a Dell representative contacted the customer to discuss his concerns Our representative denied the customer’s concession request and informed him that Dell policy would prevent our representative from providing a promotion once the promotion ended The customer may contact our representative at ***@Dell.com should there be any further questions regarding this matter. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: Dell is blatantly lying in their response to you, the Revdex.com You, the Revdex.com have witnessed that the ad stated that Windows Pro is included with my purchase Any Pro operating system is worth more money than the home edition Dell wouldn't give me either Windows or Pro edition, they only gave me Windows Home edition Dell has committed advertising and I certainly hope that Revdex.com will post my complaint for others to see Dell is a dishonest company for using fraud in advertising.
Regards,
*** ***
Complaint: ***
I am rejecting this response because:Once again, I have taken the time to give a detailed response which outlined my grievances in more simplistic terms, but yet Dell continually dodges the root of the issues They keep giving general responses which don't address the more specific problems I give kudos for Dell at least giving specifics of my argument in this last response, but they haven't addressed the culmination of events that has led to a horrible experience with any resolution for "their" errors Once again, the representative from Dell who offered the warranty DID indicate that it would cover matters pertaining to the charging system I was explicit when we spoke about this because of the issues I had already experienced with the charging system before on the first year of malfunction I have the chronological emails where you can even see that I discussed this problem with your warranty consultant You will see that she did not attach the terms of the warranty in the email, but sold the product over the phone before I even got a copy of the terms of the agreement Furthermore, the link I was provided about the warranty does not even mention specifically the battery, unless you click on another link that is embedded in the context of the warranty agreement It is so convoluted that anyone outside of a contract attorney would never be able to comprehend fine print that is a hyperlink to another warranty What in the world does *** (the seller) have to do with a defective Dell product Is Dell that "small" to try and pass the buck to the merchandiser, rather than stand behind their product if it has known defective problems with its engineering? Dell could offer an equitable replacement or refund or a satisfactory counteroffer as a sign of making an attempt do the right thing, however they obviously are more concerned with "bottom line numbers" than they are of ethical business practices As noted, the computer condition is flawless and taken care of, but the engineering is defective and causes a $1,computer to go obsolete unless I keep pumping money into motherboards and batteries at unreasonable intervals I am attaching several emails over the course of the two past years where you can review and see exactly how my experience has been since purchasing this "paperweight." I was saving these emails on "need to use" basis just to show and support everything I'm accusing, and everything that Dell is avoiding I will send the emails to my contact at Revdex.com (Mrs***) and hopefully they will be able to make them available to whom it may concern
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***Dell representative, ***, is attempting to reach the customer by phone and email; however, has not yet been able to discuss the contents of
the submissionWe remain available to assist and ask that the customer contact our representative at ***[email protected]
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. As a good will gesture *** has refunded the $charged to the customer’s credit card and his order has shipped with a delivery date of 12/27/per UPS *** as reflected by the order status the customer viewed on the Dell website. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionDell representative, *** contacted the customer and explained the terms and conditions of the hardware warranty
The representative authorized an onsite tech to replace parts and confirmed system is working as designedThe representative can be reached at ***@Dell.com for any further assistance she may need regarding this matterSincerely, Advanced Resolution Group Incident ID#*** Dell Inc
Complaint: ***
I am rejecting this response because:I have already spoken to another gentleman about this from Dell whom told me to basically go away because they had nothing for meHe advised me that I can report to to anyone I want and he really did not careHe went on to state that "the price went up after you placed your order and if you don't want it for the new price than there is nothing we can do for you." I advised him that Dell sold it to me for a price and he went on to defend his decision and hang up to get rid of meI have only received one call from the person that has replied to thisI sent her an email but have yet to receive anything backHow can you sell a product for one price and if the retail pprice of that item goes up before you ship it out you cancel the order?
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
We have now ascertained that the $refund from Dell has been credited out company owner's credit card account and we are now able to accept the resolution on this case and can close the file
Rita B***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for Dell warranty support We regret any miscommunication which may have occurred and appreciate the feedbackWhen a
customer purchases a new computer from a retailer such as Sam’s Club, it is necessary for the customer to transfer ownership to update Dell records This is so the customer is able to benefit from the full warranty term which commences on the invoice date when the computer order was shipped to the retailer When a customer provides Dell information regarding the retailer and the date of their purchase, this enables Dell to update our records regarding ownership and the actual start date for the customer’s warranty, which would be updated to commence on the date the customer purchased the computer from the retailer It appears Dell records were incorrectly updated previously for a different customer Since the date of the submission, a Dell representative contacted the customer to discuss his concerns and assist in correcting our records Subsequently, a service dispatch was processed to provide warranty support to address the customer’s technical issues The customer may contact our representative at ***@Dell.com for any further assistance he may need regarding this matter. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants her computer replacedWe regret any dissatisfaction she may have experienced and appreciate the feedback The customer
described an issue where a connector has become detached from the laptop which is not covered under Dell’s Limited Hardware Warranty which covers hardware components that fail during use and does not cover hardware that has physical damage Since the date of the submission, a Dell representative contacted the customer to discuss her concerns The customer was aware that the issue was not covered under the warranty and has taken the computer to a third party for repairs We ask that she contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by *** ***Our representative has attempted to contact the customer, however; there has been no response to multiple attemptsOur representative has provided contact information and
remains available to assistWe regret any dissatisfaction which may have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: *** Dell, Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by *** *** ***Our representative, ***, created a return for credit for ***We regret any dissatisfaction *** may have experienced*** remains available and may be
contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell Inc
Complaint: ***
I am rejecting this response because:The facts are as follows:1. I ordered (Order #***) a computer on 12/16/that was guaranteed to arrive before 12/25/2015.2. I did not receive the computer I had ordered before 12/25/and I subsequently requested twice that the order be cancelled.3. In February of 2016, Dell without my consent created a new order (Order# ***) and shipped me the computer which arrived on February 19, 2016, approximately weeks after I originally requested that the order be cancelled.4. In early April, I informed Dell that I wished to return the unopened computer.5. Dell refused my request to return the computerDell in the person of Rajeev Aggarwal now disputes that Dell representatives denied me the right to return the computer for a refundI have offered to return or pay for the computer upon receiving proof that they did offer me that optionDell refuses to provide that proof as they well know they cannot.6. I filed a charge dispute with *** *** (my credit card company) on April 8, 2016.7. Dell did not (and still has not) responded to *** ***’s credit dispute process and, as a result, *** *** found in my favor, closing the case on July 7, 2016.8. Upon final resolution of the credit dispute case, I asked *** *** what I should do with the computer*** *** stated that it was mine to keepThough irrelevant in my opinion, having used the computer a few times, personally identifiable information is now stored on the hard driveBecause of the risk of identity theft, I would not be willing to return the computer to Dell without destroying the hard drive even if I wished to resolve the dispute via the path of least resistance.9. Dell contacted me in September of asking that I pay $or return the computer at which time I informed Dell that the dispute had already been resolved in my favor and asked that they not contact me further.10. On December 1, 2016, *** *., an associate of Dell sent me another email demanding payment or return of the computerI called *** *** and, with me on the line, the *** *** representative attempted to contact Dell at the phone number provided in ***’s email to discuss the matterAfter waiting approximately minutes on hold, we attempted to discuss the matter with a Dell representativeThe representatives English was so accented as to make it impossible for either myself or the *** *** agent to understand what she was sayingWhen we requested to speak to somebody who could speak English more clearly, we were put on hold for a few more minutes and then Dell disconnected the call.11. On January 4, 2017, Dell again called me demanding payment or the computer at which point I filed complaints with the Federal Trade Commission, the Consumer Financial Protection Bureau, the *** *** Attorney General, and the Revdex.com.Throughout my experience, Dell representatives have been uniformly unhelpful and frequently rudeI would suggest Dell’s treatment of me in this matter is the very antithesis of “Better Business” practice
Regards,
*** * ***
Complaint: ***
I am rejecting this response because:Although I was contacted by a representative of Dell, he informed that they will not give me a refund"We regret to inform you that we would not be able to provide a refund for the same."I also did not receive the originally promised reward of 5%I was informed that it will be sent to me, but I told told and emailed that several times beforeI have purchased the computer weeks ago and still not received anything.Dell has failed to keep their rules and not made up for their failureIn addition, their customer service is not existingI reached out to them several times with absolutely no result.Regards,
*** ***
Thank you for providing a copy of the customer’s submission. A Dell representative, ***, is attempting to reach the customer by phone and email; however to date we have been unable to discuss the contents of their complaintWe remain available to assist. Please have the customer
contact the representative by email at ***
Complaint: ***
I am rejecting this response because:
***, As you can see I responded directly with Dell on 11/22/16. It is now too late to purchase items I needed from Dell because I went elsewhere. I feel they were misleading by not explaining there is an expiration date of months after the gift card was issued and also I could only use the card for certain items from the Dell Website. They want to make it better now by letting me purchase anything on their website but that is not good enough. I would like a refund check for the $ Thanks and have a nice holdiay, *** *** ***
*** *** *** ***
*** *** ** ***
*** ** ***
***
*** ***
*** This e-mail may contain data that is confidential, proprietary or non-public personal information, as that term is defined in the Gramm-Leach-Bliley Act (collectively, Confidential Information)The Confidential Information is disclosed conditioned upon your agreement that you will treat it confidentially and in accordance with applicable law, ensure that such data isn't used or disclosed except for the limited purpose for which it's being provided and will notify and cooperate with us regarding any requested or unauthorized disclosure or use of any Confidential InformationBy accepting and reviewing the Confidential information, you agree to indemnify us against any losses or expenses, including attorney's fees that we may incur as a result of any unauthorized use or disclosure of this data due to your acts or omissionsIf a party other than the intended recipient receives this e-mail, he or she is requested to instantly notify us of the erroneous delivery and return to us all data so delivered From: ***@aol.com To: ***.***@dell.com Sent: 11/22/12:55:P.MEastern Standard Time Subj: Re: Incident # *** ***, Thanks for responding to my complaintI was never told I needed to go to a certain Dell website to use the coupon. I just purchased the computer days ago...Why do you think I would need another laptop? I was told I was to get a $coupon and was never told I could use the coupon on certain items nor with an expiration date. I was surprised when I went on the Dell website and was unable to use the coupon. After being transferred to different departments, I gave up. I an very unhappy with Dell and you can see by your records I have purchased many Dell computers in the past few years Sincerely, *** *** ***
*** *** *** ***
*** *** ** ***
*** ** ***
***
*** ***
*** This e-mail may contain data that is confidential, proprietary or non-public personal information, as that term is defined in the Gramm-Leach-Bliley Act (collectively, Confidential Information)The Confidential Information is disclosed conditioned upon your agreement that you will treat it confidentially and in accordance with applicable law, ensure that such data isn't used or disclosed except for the limited purpose for which it's being provided and will notify and cooperate with us regarding any requested or unauthorized disclosure or use of any Confidential InformationBy accepting and reviewing the Confidential information, you agree to indemnify us against any losses or expenses, including attorney's fees that we may incur as a result of any unauthorized use or disclosure of this data due to your acts or omissionsIf a party other than the intended recipient receives this e-mail, he or she is requested to instantly notify us of the erroneous delivery and return to us all data so delivered In a message dated 11/22/12:39:P.MEastern Standard Time, ***.***@dell.com writes: website
Regards,
*** ***
Complaint: ***
I am rejecting this response because: I payed $from my credit card and $Dell gift cardI have received $back to my credit cardI am still waiting for the $dell gift card refund
Regards,
*** **
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***Please note that our representative made multiple attempts to reach Ms***; however, has not been able to discuss the contents of her correspondenceWe regret any
dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: As mentioned numerous times on the phone, the memory does not have a service tagOnly complete systems have service tagsDell, as the company affixing these tags, should know that. The memory in question is not the original memory of the system it is being used in, so the system service tag is completely irrelevant.Furthermore, any order number should be irrelevant, as I provided all serial numbers on the productDell, as any of their competitors, should be able to establish the warranty terms based on the serial numberEither way, their website states that memory has a limited lifetime warrantyA serial number should be sufficient to provide proof of the product and existing warrantyThe manufacturing date and/or purchase date would not affect the duration of a lifetime warrantyOnly the END of life of the product affects this duration.I will follow up with an FTC complaint
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur records show that a replacement unit was delivered to Mr*** on December 23rd, under
Purolator Tracking# ***
Mr*** stated that he will be out of the country until February, and will contact our representative upon his returnWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***
Dell Inc
Dear RevDex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a gift card promotion and wants a refund We regret any miscommunication which may have occurred and appreciate the feedback Dell records indicate the gift card was a promotion for which the customer was not charged and information regarding the promotion guidelines would have been available on Dell’s web site and included in the correspondence when the customer received the gift card The terms and conditions for the promotional gift cards state that promotional e-Gift Cards carry a day expiration date and if the card has expired, no credit or cash refund will be issued and remaining funds on the card are forfeited Since the date of the submission, a Dell representative contacted the customer to discuss his concerns Our representative denied the customer’s concession request and informed him that Dell policy would prevent our representative from providing a promotion once the promotion ended The customer may contact our representative at ***@Dell.com should there be any further questions regarding this matter. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: Dell is blatantly lying in their response to you, the Revdex.com You, the Revdex.com have witnessed that the ad stated that Windows Pro is included with my purchase Any Pro operating system is worth more money than the home edition Dell wouldn't give me either Windows or Pro edition, they only gave me Windows Home edition Dell has committed advertising and I certainly hope that Revdex.com will post my complaint for others to see Dell is a dishonest company for using fraud in advertising.
Regards,
*** ***
Complaint: ***
I am rejecting this response because:Once again, I have taken the time to give a detailed response which outlined my grievances in more simplistic terms, but yet Dell continually dodges the root of the issues They keep giving general responses which don't address the more specific problems I give kudos for Dell at least giving specifics of my argument in this last response, but they haven't addressed the culmination of events that has led to a horrible experience with any resolution for "their" errors Once again, the representative from Dell who offered the warranty DID indicate that it would cover matters pertaining to the charging system I was explicit when we spoke about this because of the issues I had already experienced with the charging system before on the first year of malfunction I have the chronological emails where you can even see that I discussed this problem with your warranty consultant You will see that she did not attach the terms of the warranty in the email, but sold the product over the phone before I even got a copy of the terms of the agreement Furthermore, the link I was provided about the warranty does not even mention specifically the battery, unless you click on another link that is embedded in the context of the warranty agreement It is so convoluted that anyone outside of a contract attorney would never be able to comprehend fine print that is a hyperlink to another warranty What in the world does *** (the seller) have to do with a defective Dell product Is Dell that "small" to try and pass the buck to the merchandiser, rather than stand behind their product if it has known defective problems with its engineering? Dell could offer an equitable replacement or refund or a satisfactory counteroffer as a sign of making an attempt do the right thing, however they obviously are more concerned with "bottom line numbers" than they are of ethical business practices As noted, the computer condition is flawless and taken care of, but the engineering is defective and causes a $1,computer to go obsolete unless I keep pumping money into motherboards and batteries at unreasonable intervals I am attaching several emails over the course of the two past years where you can review and see exactly how my experience has been since purchasing this "paperweight." I was saving these emails on "need to use" basis just to show and support everything I'm accusing, and everything that Dell is avoiding I will send the emails to my contact at Revdex.com (Mrs***) and hopefully they will be able to make them available to whom it may concern
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***Dell representative, ***, is attempting to reach the customer by phone and email; however, has not yet been able to discuss the contents of
the submissionWe remain available to assist and ask that the customer contact our representative at ***[email protected]
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. As a good will gesture *** has refunded the $charged to the customer’s credit card and his order has shipped with a delivery date of 12/27/per UPS *** as reflected by the order status the customer viewed on the Dell website. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionDell representative, *** contacted the customer and explained the terms and conditions of the hardware warranty
The representative authorized an onsite tech to replace parts and confirmed system is working as designedThe representative can be reached at ***@Dell.com for any further assistance she may need regarding this matterSincerely, Advanced Resolution Group Incident ID#*** Dell Inc
Complaint: ***
I am rejecting this response because:I have already spoken to another gentleman about this from Dell whom told me to basically go away because they had nothing for meHe advised me that I can report to to anyone I want and he really did not careHe went on to state that "the price went up after you placed your order and if you don't want it for the new price than there is nothing we can do for you." I advised him that Dell sold it to me for a price and he went on to defend his decision and hang up to get rid of meI have only received one call from the person that has replied to thisI sent her an email but have yet to receive anything backHow can you sell a product for one price and if the retail pprice of that item goes up before you ship it out you cancel the order?
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
We have now ascertained that the $refund from Dell has been credited out company owner's credit card account and we are now able to accept the resolution on this case and can close the file
Rita B***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for Dell warranty support We regret any miscommunication which may have occurred and appreciate the feedbackWhen a
customer purchases a new computer from a retailer such as Sam’s Club, it is necessary for the customer to transfer ownership to update Dell records This is so the customer is able to benefit from the full warranty term which commences on the invoice date when the computer order was shipped to the retailer When a customer provides Dell information regarding the retailer and the date of their purchase, this enables Dell to update our records regarding ownership and the actual start date for the customer’s warranty, which would be updated to commence on the date the customer purchased the computer from the retailer It appears Dell records were incorrectly updated previously for a different customer Since the date of the submission, a Dell representative contacted the customer to discuss his concerns and assist in correcting our records Subsequently, a service dispatch was processed to provide warranty support to address the customer’s technical issues The customer may contact our representative at ***@Dell.com for any further assistance he may need regarding this matter. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants her computer replacedWe regret any dissatisfaction she may have experienced and appreciate the feedback The customer
described an issue where a connector has become detached from the laptop which is not covered under Dell’s Limited Hardware Warranty which covers hardware components that fail during use and does not cover hardware that has physical damage Since the date of the submission, a Dell representative contacted the customer to discuss her concerns The customer was aware that the issue was not covered under the warranty and has taken the computer to a third party for repairs We ask that she contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by *** ***Our representative has attempted to contact the customer, however; there has been no response to multiple attemptsOur representative has provided contact information and
remains available to assistWe regret any dissatisfaction which may have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: *** Dell, Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by *** *** ***Our representative, ***, created a return for credit for ***We regret any dissatisfaction *** may have experienced*** remains available and may be
contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell Inc
Complaint: ***
I am rejecting this response because:The facts are as follows:1. I ordered (Order #***) a computer on 12/16/that was guaranteed to arrive before 12/25/2015.2. I did not receive the computer I had ordered before 12/25/and I subsequently requested twice that the order be cancelled.3. In February of 2016, Dell without my consent created a new order (Order# ***) and shipped me the computer which arrived on February 19, 2016, approximately weeks after I originally requested that the order be cancelled.4. In early April, I informed Dell that I wished to return the unopened computer.5. Dell refused my request to return the computerDell in the person of Rajeev Aggarwal now disputes that Dell representatives denied me the right to return the computer for a refundI have offered to return or pay for the computer upon receiving proof that they did offer me that optionDell refuses to provide that proof as they well know they cannot.6. I filed a charge dispute with *** *** (my credit card company) on April 8, 2016.7. Dell did not (and still has not) responded to *** ***’s credit dispute process and, as a result, *** *** found in my favor, closing the case on July 7, 2016.8. Upon final resolution of the credit dispute case, I asked *** *** what I should do with the computer*** *** stated that it was mine to keepThough irrelevant in my opinion, having used the computer a few times, personally identifiable information is now stored on the hard driveBecause of the risk of identity theft, I would not be willing to return the computer to Dell without destroying the hard drive even if I wished to resolve the dispute via the path of least resistance.9. Dell contacted me in September of asking that I pay $or return the computer at which time I informed Dell that the dispute had already been resolved in my favor and asked that they not contact me further.10. On December 1, 2016, *** *., an associate of Dell sent me another email demanding payment or return of the computerI called *** *** and, with me on the line, the *** *** representative attempted to contact Dell at the phone number provided in ***’s email to discuss the matterAfter waiting approximately minutes on hold, we attempted to discuss the matter with a Dell representativeThe representatives English was so accented as to make it impossible for either myself or the *** *** agent to understand what she was sayingWhen we requested to speak to somebody who could speak English more clearly, we were put on hold for a few more minutes and then Dell disconnected the call.11. On January 4, 2017, Dell again called me demanding payment or the computer at which point I filed complaints with the Federal Trade Commission, the Consumer Financial Protection Bureau, the *** *** Attorney General, and the Revdex.com.Throughout my experience, Dell representatives have been uniformly unhelpful and frequently rudeI would suggest Dell’s treatment of me in this matter is the very antithesis of “Better Business” practice
Regards,
*** * ***
Complaint: ***
I am rejecting this response because:Although I was contacted by a representative of Dell, he informed that they will not give me a refund"We regret to inform you that we would not be able to provide a refund for the same."I also did not receive the originally promised reward of 5%I was informed that it will be sent to me, but I told told and emailed that several times beforeI have purchased the computer weeks ago and still not received anything.Dell has failed to keep their rules and not made up for their failureIn addition, their customer service is not existingI reached out to them several times with absolutely no result.Regards,
*** ***
Thank you for providing a copy of the customer’s submission. A Dell representative, ***, is attempting to reach the customer by phone and email; however to date we have been unable to discuss the contents of their complaintWe remain available to assist. Please have the customer
contact the representative by email at ***
Complaint: ***
I am rejecting this response because:
***, As you can see I responded directly with Dell on 11/22/16. It is now too late to purchase items I needed from Dell because I went elsewhere. I feel they were misleading by not explaining there is an expiration date of months after the gift card was issued and also I could only use the card for certain items from the Dell Website. They want to make it better now by letting me purchase anything on their website but that is not good enough. I would like a refund check for the $ Thanks and have a nice holdiay, *** *** ***
*** *** *** ***
*** *** ** ***
*** ** ***
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*** This e-mail may contain data that is confidential, proprietary or non-public personal information, as that term is defined in the Gramm-Leach-Bliley Act (collectively, Confidential Information)The Confidential Information is disclosed conditioned upon your agreement that you will treat it confidentially and in accordance with applicable law, ensure that such data isn't used or disclosed except for the limited purpose for which it's being provided and will notify and cooperate with us regarding any requested or unauthorized disclosure or use of any Confidential InformationBy accepting and reviewing the Confidential information, you agree to indemnify us against any losses or expenses, including attorney's fees that we may incur as a result of any unauthorized use or disclosure of this data due to your acts or omissionsIf a party other than the intended recipient receives this e-mail, he or she is requested to instantly notify us of the erroneous delivery and return to us all data so delivered From: ***@aol.com To: ***.***@dell.com Sent: 11/22/12:55:P.MEastern Standard Time Subj: Re: Incident # *** ***, Thanks for responding to my complaintI was never told I needed to go to a certain Dell website to use the coupon. I just purchased the computer days ago...Why do you think I would need another laptop? I was told I was to get a $coupon and was never told I could use the coupon on certain items nor with an expiration date. I was surprised when I went on the Dell website and was unable to use the coupon. After being transferred to different departments, I gave up. I an very unhappy with Dell and you can see by your records I have purchased many Dell computers in the past few years Sincerely, *** *** ***
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*** This e-mail may contain data that is confidential, proprietary or non-public personal information, as that term is defined in the Gramm-Leach-Bliley Act (collectively, Confidential Information)The Confidential Information is disclosed conditioned upon your agreement that you will treat it confidentially and in accordance with applicable law, ensure that such data isn't used or disclosed except for the limited purpose for which it's being provided and will notify and cooperate with us regarding any requested or unauthorized disclosure or use of any Confidential InformationBy accepting and reviewing the Confidential information, you agree to indemnify us against any losses or expenses, including attorney's fees that we may incur as a result of any unauthorized use or disclosure of this data due to your acts or omissionsIf a party other than the intended recipient receives this e-mail, he or she is requested to instantly notify us of the erroneous delivery and return to us all data so delivered In a message dated 11/22/12:39:P.MEastern Standard Time, ***.***@dell.com writes: website
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