Complaint: ***
I am rejecting this response because: The first of all a Dell representative who has written the response has no clue what is happening with the caseThe statement , “When the customer is ready to move forward with the exchange he [her] may contact Dell support at ###-###-#### or contact Dell Support via chat, email or phone by visiting www.Dell.com/Contact” does not make any senseThe exchange has been madeThe second of all I am not asking for Free Extended WarrantyI am asking 156 days back for which I have all ready paid for and I have lost due Dell’s incompetents
Regards,
*** ***
Today’s Date: 03/16/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceAt
this time the customer states continued technical concernsAt this time the agent has processed a depot repair for the customerDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***-***@Dell.com should they still require assistance in the matter. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, but a business like Dell Inc should not have to take more than days to solve an issue like this and the employees should not be rude and unprofessionalOnce I filed the complaint with Revdex.com did not take two days for someone from Dell to contact me and took another two days to get it rightI am asking why Dell didn't try to solve this amicably and professionally? I suggest they train their employees better.
Regards,
*** ***
Today’s Date: 08/25/2015 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceThe customer states they were billed for promotional itemsAt this time the agent has confirmed the charge was refunded back to the customers original form of paymentWe thank the customer for their time and patience during this processThe customer may also contact the representative at *** . Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because:
It is quite obvious that Dell is refusing to stand behind their product I am unsure what I need to do at this point it makes no since to me as to why they refuse to stand behind their merchandise At this point I want to have a POOR Rating placed against Dell I will use the WWW to notify comsumers of the poor and shotty standards of Dell
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***. I am not satisfied with the response. Since my initial complaint a third computer was sent to me and I was charged a third time on my credit card. Again they refused to immediately credit that back to my card until the computer was sent back. One computer ordered and sent to me and charges to my card and hours spent on the phone and computer trying to resolve the issue. Very unsatisfactory. However, I do not want to spend any more time dealing with this issue and the charges have now been reversed on my credit card. I purchased my first Dell Computer in and many since. It is very sad to see what I considered to be a good company deteriorate to this point
Regards,
*** ***
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Per Mr***’s RevDex.com letter submission, he shares he had purchased his Dell XPS notebook computer from ***; therefore a refund of his purchase price is not an option since the purchase was not direct with Dell. Our records indicate the customer has had some technical problems with his notebook computer, which Dell has supported and repaired the system per the Terms and Conditions of the system hardware warranty. Most recently the customer was waiting on LCD hinges to be replaced and unfortunately they were on back-order. The part availability updates from our parts vendor had changed a few times which is out of Dell’s control. During this time the customer had requested to speak with a number of different departments in the hope to expedite the repair if possible or request a system exchange. Since the part was still on back-order a Care representative informed the customer they would check to see if an exception could be approved to exchange the system because the part, during that conversation, was still on back-order. It was during this time when Tech support received the hinges and the customer accepted the service call and has reported to our representatives the system is working now. When *** responded to the Revdex.com escalation, he had called the customer to confirm the system is working well. During this call the customer asked if the system could be exchange and *** informed the customer the system has been repaired per the Terms and Conditions of the hardware warranty, therefore a used system exchange is not required. We certainly do apologize for the part being on back-order and for any frustration this matter may have caused our customer. We appreciate the customer’s input regarding this repair transaction and for the Revdex.com bringing the matter to our attention. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
The representative *** is attempting to reach the customer by phone and emailPlease understand the representative will only make attempts before closing the caseThe representative can be reached by emailing at ***@Dell.com
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Ms*** expressed dissatisfaction with communication and processing expectations for refunds We regret any dissatisfaction she may have experienced and appreciate the feedback provided Since the date of our last response, a Dell representative remained engaged until the refunds were fully processed The final refund for $was processed on July 10, 2017, and Ms*** should see this reflected on her next monthly billing statement Our representative provided her contact information and will remain available should Ms*** need follow up assistance in this matter.Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concerns and informed her that Dell is working with local and federal law enforcement along with industry partners
to combat scammersOur representative also referred her to the following website for reporting suspected phone scams
***
We regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by email at ***@Dell.com, in case Ms*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***
Dell Inc
Complaint: ***
I am rejecting this response because they sold me bad product that keeps losing all my data, I paid around $so I shouldn't have to reformat it every few weeksI want a full refund and that's satisfied solution
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***-***
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submissionOur records indicate the Dell
representative; *** was instrumental in assisting the customer in receiving a refund for the promotional TV returned to Dell. The credit amount $was credited back to the customer’s MasterCard. We certainly do apologize for any miscommunication or misunderstandings there may have been regarding this purchase. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell representative *** followed up with the customer and authorized a return for creditThe representative explained once the system is received in credit will post within daysThe representative can be reached by email at ***@Dell.com
Sincerely,
Advanced Resolution Group
***
Dell Inc
Thank you for providing a copy of the customer submission. A Dell representative, ***, has contacted the customer and is working with them to reach a reasonable resolution. The representative can be reached directly by email at ***@Dell.com
Thank you again for providing
a copy of the customer’s submission. Dell representative,
*** ***, has been assigned to this case and has
initiated contact with Mr*** *** by phone and email; in their attempt to
work with the customer and bring this matter to a reasonable resolution. We ask
that the customer respond and work with ***. The representative can be reached directly by email at ***@Dell.com
Complaint: ***
I am rejecting this response because:On Dec.12th, 2017, Mr*** from Dell was in contact by telephone with meMr*** apologized for the situation and offered me 10% off another purchase up to $500. My concern is this: we have no interest in making another purchase from this company in the future if these are the business practices that they currently useIt is quite simple, all I wanted was the product that I ordered or the product in another colour at the same priceTo have to cancel the order and then pay more for the same item in a different colour is ludacris.To make this situation worse, we have not been refunded for the computer that we had to cancel the order forThe company was more than willing to quickly refund the $for the sleeve that was cancelled, however the big ticket item is not in my possession, nor is my refundI have contacted Mr. *** about this and he has not responded to my email, despite telling me to contact him when required.We are still unsatisfied with the company and even more so the poor response to our numerous complaints, including Dells response to the Revdex.com complaint.Thank you,*** ***
Regards,
*** ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submissionA Dell representative, *** has recently contacted the customer regarding their concerns.
We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has processed a credit for the customer’s discount. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***. Sincerely, Advanced Resolution GroupIncident ID# ***Dell Inc
Complaint: ***
I am rejecting this response because: The first of all a Dell representative who has written the response has no clue what is happening with the caseThe statement , “When the customer is ready to move forward with the exchange he [her] may contact Dell support at ###-###-#### or contact Dell Support via chat, email or phone by visiting www.Dell.com/Contact” does not make any senseThe exchange has been madeThe second of all I am not asking for Free Extended WarrantyI am asking 156 days back for which I have all ready paid for and I have lost due Dell’s incompetents
Regards,
*** ***
Today’s Date: 03/16/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceAt
this time the customer states continued technical concernsAt this time the agent has processed a depot repair for the customerDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***-***@Dell.com should they still require assistance in the matter. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, but a business like Dell Inc should not have to take more than days to solve an issue like this and the employees should not be rude and unprofessionalOnce I filed the complaint with Revdex.com did not take two days for someone from Dell to contact me and took another two days to get it rightI am asking why Dell didn't try to solve this amicably and professionally? I suggest they train their employees better.
Regards,
*** ***
Today’s Date: 08/25/2015 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceThe customer states they were billed for promotional itemsAt this time the agent has confirmed the charge was refunded back to the customers original form of paymentWe thank the customer for their time and patience during this processThe customer may also contact the representative at *** . Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because:
It is quite obvious that Dell is refusing to stand behind their product I am unsure what I need to do at this point it makes no since to me as to why they refuse to stand behind their merchandise At this point I want to have a POOR Rating placed against Dell I will use the WWW to notify comsumers of the poor and shotty standards of Dell
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***. I am not satisfied with the response. Since my initial complaint a third computer was sent to me and I was charged a third time on my credit card. Again they refused to immediately credit that back to my card until the computer was sent back. One computer ordered and sent to me and charges to my card and hours spent on the phone and computer trying to resolve the issue. Very unsatisfactory. However, I do not want to spend any more time dealing with this issue and the charges have now been reversed on my credit card. I purchased my first Dell Computer in and many since. It is very sad to see what I considered to be a good company deteriorate to this point
Regards,
*** ***
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Per Mr***’s RevDex.com letter submission, he shares he had purchased his Dell XPS notebook computer from ***; therefore a refund of his purchase price is not an option since the purchase was not direct with Dell. Our records indicate the customer has had some technical problems with his notebook computer, which Dell has supported and repaired the system per the Terms and Conditions of the system hardware warranty. Most recently the customer was waiting on LCD hinges to be replaced and unfortunately they were on back-order. The part availability updates from our parts vendor had changed a few times which is out of Dell’s control. During this time the customer had requested to speak with a number of different departments in the hope to expedite the repair if possible or request a system exchange. Since the part was still on back-order a Care representative informed the customer they would check to see if an exception could be approved to exchange the system because the part, during that conversation, was still on back-order. It was during this time when Tech support received the hinges and the customer accepted the service call and has reported to our representatives the system is working now. When *** responded to the Revdex.com escalation, he had called the customer to confirm the system is working well. During this call the customer asked if the system could be exchange and *** informed the customer the system has been repaired per the Terms and Conditions of the hardware warranty, therefore a used system exchange is not required. We certainly do apologize for the part being on back-order and for any frustration this matter may have caused our customer. We appreciate the customer’s input regarding this repair transaction and for the Revdex.com bringing the matter to our attention. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
The representative *** is attempting to reach the customer by phone and emailPlease understand the representative will only make attempts before closing the caseThe representative can be reached by emailing at ***@Dell.com
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Ms*** expressed dissatisfaction with communication and processing expectations for refunds We regret any dissatisfaction she may have experienced and appreciate the feedback provided Since the date of our last response, a Dell representative remained engaged until the refunds were fully processed The final refund for $was processed on July 10, 2017, and Ms*** should see this reflected on her next monthly billing statement Our representative provided her contact information and will remain available should Ms*** need follow up assistance in this matter.Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concerns and informed her that Dell is working with local and federal law enforcement along with industry partners
to combat scammersOur representative also referred her to the following website for reporting suspected phone scams
***
We regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by email at ***@Dell.com, in case Ms*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***
Dell Inc
Complaint: ***
I am rejecting this response because they sold me bad product that keeps losing all my data, I paid around $so I shouldn't have to reformat it every few weeksI want a full refund and that's satisfied solution
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***-***
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submissionOur records indicate the Dell
representative; *** was instrumental in assisting the customer in receiving a refund for the promotional TV returned to Dell. The credit amount $was credited back to the customer’s MasterCard. We certainly do apologize for any miscommunication or misunderstandings there may have been regarding this purchase. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell representative *** followed up with the customer and authorized a return for creditThe representative explained once the system is received in credit will post within daysThe representative can be reached by email at ***@Dell.com
Sincerely,
Advanced Resolution Group
***
Dell Inc
Thank you for providing a copy of the customer submission. A Dell representative, ***, has contacted the customer and is working with them to reach a reasonable resolution. The representative can be reached directly by email at ***@Dell.com
Thank you again for providing
a copy of the customer’s submission. Dell representative,
*** ***, has been assigned to this case and has
initiated contact with Mr*** *** by phone and email; in their attempt to
work with the customer and bring this matter to a reasonable resolution. We ask
that the customer respond and work with ***. The representative can be reached directly by email at ***@Dell.com
Complaint: ***
I am rejecting this response because:On Dec.12th, 2017, Mr*** from Dell was in contact by telephone with meMr*** apologized for the situation and offered me 10% off another purchase up to $500. My concern is this: we have no interest in making another purchase from this company in the future if these are the business practices that they currently useIt is quite simple, all I wanted was the product that I ordered or the product in another colour at the same priceTo have to cancel the order and then pay more for the same item in a different colour is ludacris.To make this situation worse, we have not been refunded for the computer that we had to cancel the order forThe company was more than willing to quickly refund the $for the sleeve that was cancelled, however the big ticket item is not in my possession, nor is my refundI have contacted Mr. *** about this and he has not responded to my email, despite telling me to contact him when required.We are still unsatisfied with the company and even more so the poor response to our numerous complaints, including Dells response to the Revdex.com complaint.Thank you,*** ***
Regards,
*** ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submissionA Dell representative, *** has recently contacted the customer regarding their concerns.
We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has processed a credit for the customer’s discount. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***. Sincerely, Advanced Resolution GroupIncident ID# ***Dell Inc