Complaint: ***
I am rejecting this response because:I explained several times that the conditions imposed by *** are very difficult for me to fulfillI have endeavored to the best of my ability to make this work, and as previously explained, due to ***'s capricious handling of this matter, the opportunity to resolve the issue over my vacation, which was my anticipated resolution, was lostI have attempted to arrive at alternate arrangements by borrowing a different laptop but this laptop is currently awaiting repairIf Dell is interested in achieving resolution they can either offer local diagnosis and repair, or grant me the time needed to make satisfactory arrangements
Regards,
*** ***
Today’s Date: 03/02/2017Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceThe customer states
continued technical concerns with their Dell systemAt this time the agent has confirmed with the customer the technical concerns have been addressedDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com should there be any remaining questions about the matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative explained the terms and conditions of Dell’s limited hardware warranty,
which dictate that software issues are not covered under the warranty
***
Our representative also confirmed Dell hardware functionalityAs a onetime gesture of goodwill and in the interest of customer satisfaction, our representative provided technical assistance and followto confirm resolutionPlease note that for further software related support, our representative offered fee based service; however, Mr*** elected not to accept our offer of assistanceHis request for compensation or replacement unit was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support Team
Incident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because:
Regards,
*** ***After providing you a copy of the email that stated I could get a refund check for the (was copy of live chat from your website with salesperson) I was told you could do nothingGiving upI kept calling to use my gift card before it expiredThe gift card had balanceYour salesperson called me the day before it expired with a new gift cardHaving no choiceI spent it(so you could not scam me for the 700.00) Then, I was called days after gift card should have expiredNow you where willing to help meBad businessIf I had to guessI spent over hours on the phone trying to get this resolved. Revdex.com, If you would like more detailsI will be happy to provide them
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer replaced We regret any miscommunication which may have occurred and appreciate the feedback Dell does
not automatically process an exchange upon request or based on past service dispatches We strive to provide the best resolution available on a case by case basis We do not have a record of the customer being offered an exchange in the event he experienced a future technical issue Our records indicate at the time of purchase, the customer opted for a one year warranty which expired during September, Since the date of the submission, a Dell representative contacted the customer to assist with the technical issues and, as a one-time gesture for customer satisfaction reasons, processed a Depot service dispatch To date, the customer has not sent his computer to Dell’s Repair Depot for service or responded to our representative’s follcontact attempts We ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsOur records show that the unit was purchased in August 2015; therefore, due to our return policy, her
request for refund was respectfully deniedHowever, as a onetime gesture of goodwill, our representative processed a $coupon and followwith Ms*** to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case. Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, Thank you for providing a copy of the customer’s submissionA Dell representative contacted the customer and explained that his warranty expired 5/7/The customers warranty worked as intended June 2016, 2/1/and 2/15/Like in electrical appliance problems can
occur, Dell cannot guarantee that there will be no future problemsThe customer opted to only purchase a one year warranty which has now expiredIf the customer would like to receive service please contact the out of warranty department at ###-###-#### Sincerely, Advanced Resolution Group FID: *** Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmission Customer expressed dissatisfaction with Dell’s response We regret any miscommunication which may have occurred and appreciate the feedback Dell records do not support the customer’s description of communication with our representative Our records indicate our representative offered a $refund concession by e-mail as a goodwill gesture on February 19, The following week, our representative sent another e-mail asking if the customer would like to accept the offer and indicated he was waiting on the customer’s response Dell will not be offering any additional concessions and no further attempt has been made to reach the customer regarding this case Our agent remains available, should the customer wish to discuss this matter further; however no change will be made to the offered resolution.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Today’s Date: 02/05/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondence
The customer states order concernsAt this time the order has been delivered and the matter addressedDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com with any other questions or concerns in the matter. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsPlease note that the order was delayed due to product availability issuesOur representative
worked with our order verification team to resolve the matterOur records show that the order# *** was delivered on December 30th, under FedEx tracking # ***As a onetime goodwill gesture, a partial account credit was processedOur representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe representative *** was able to locate the other account a second credit was process and confirmed posted back to the PayPal accountIf the customer has any further questions or concerns in regards to this matter we ask that he contact the representative by emailing ***@Dell.com Sincerely, Advanced Resolution Group INC# *** Dell Inc
Complaint: ***
I am rejecting this response because:
Dell made no effort to address the complaint or the problems that caused the complaintThey are now creating a new story that the delays are due to a backlog of parts When I asked which parts the representative did not knowWhen I asked if he had reviewed anything at all before calling me I was told that he had notWhen I asked to speak with someone at a higher level I was told that it would not be possible...he said he was the highest level at Dell that was able to speak with a customerI was told by him that Dell was only a 'mail order company' and therefore wasn't responsible for delaysApparently they are not responsible for anything resembling customer satisfaction eitherThis 'highest level' at Dell couldn't tell me anything regarding my orderHe said his only suggestion was that I wait another weeks and then I 'might or might not' receive my orderHe felt it was unreasonable for me to not accept this vague status It is unfortunate that Dell has become so enamoured with their previous success that they forgot what got them there I was forced to cancel my order because of the lack of information on the status combined with horrific indications of what post-sale service is now like under the new Dell model Next time a Dell representative responds to a customer that is so frustrated with standard channels that they find it necessary to resort to a Revdex.com complaint, they may want to try: researching the problemfinding solutions and information before contacting the customerreading the complaintapologizing for the horrible service experienced instead of making up lame excuses and blaming the customer Dell is headquartered in the US, but apparently the headquarters does not care to address customer complaints
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concerns and informed him that the warranty expired on April 29, The representative also
explained the terms of sale, limited hardware warranty, and return policy
***
***
***
His request for replacement or refund was respectfully deniedPlease note that Mr*** is most welcome to take advantage of our out of warranty fee based service and support by calling ###-###-####
***
We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***
Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by *** ***Our representative has been in contact with the customer and, per the terms and conditions of the Dell Limited Warranty and the physical damage to the system, respectfully denied the
request to have the system repaired under warrantyAs a one-time good-will gesture, a discount was offered on out-of-warranty depot service, however; it was declinedOur representative remains available should the customer change his mindWe regret any dissatisfaction which may have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: *** Dell, Inc
Complaint: ***
I am rejecting this response because: I Feel Dell SHOULD Of Sent Reply That The Ad Deal Was No Longer Available When I Submitted My Order Instead Of Letting It Go Through At A Higher priceThey should of responded to my order submission that it was no longer availableInstead they let my oder go through and charged me a higher priceIf they would of not been in stock I could of understood but they were still in stock and available
Regards,
*** ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***Customer expressed dissatisfaction with communication and processing expectations for their Dell battery order and wants it expeditedWe regret any dissatisfaction they
may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns. Please note that the order is being delayed due to product availability issuesHowever, product is expected to be in-stock by March 25, Furthermore, the customer was given the option of waiting for the part or canceling the orderCustomer refused cancellation and elected to waitShould Mr*** have any additional concerns regarding this case, he can reach out to our representative at *** ***.Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms. *** regarding her concernsAfter further review, our representative issued a depot repair, which was completed on June 29th,
Our representative also followwith Ms*** to confirm resolutionHer request for refund was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by email at ***@Dell.com, in case Ms*** has any further concerns regarding this case. Sincerely,Executive Support TeamIncident ID: *** Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by *** ***Our records indicate the order, placed on 7/14/2017, was eligible for only a $gift card, which has been sent to the customerOur representative has been in contact with the
customer and, as a onetime goodwill gesture, offered a credit on the original order, however; Mr*** has not responded to subsequent contact attemptsWe regret any dissatisfaction which may have been experienced and appreciate the feedback providedOur represent remains available to assistSincerely, Advanced Resolution Group Incident ID: *** Dell, Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsThe representative informed her that the warranty had expired on August 13, Our
representative also explained the terms of sale, limited hardware warranty, and return policy
***
***
***
As a onetime gesture of goodwill and in the interest of customer satisfaction, our representative offered depot repair at a discounted rate; however, Ms*** elected not to accept our offer of assistanceHer request for a free repair was respectfully deniedPlease note that Ms*** is most welcome to take advantage of our out of warranty fee based service and support by calling ###-###-####We regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Ms*** any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***
Dell Inc
Complaint: ***
I Provided my order number and ***@dell.com contacted me and said they wouldemail me my gift card was order has shippedI contacted fedx and the package they received from Dell was empty and I haven't recieved anything from dellIt's been weeks and I called today and was advised my order was approved but the rep would not provide me a order number or allow me to speak with a managerI have provided a copy of my receipt
I am rejecting this response because:
Regards,
*** ***
Complaint: ***
I am rejecting this response because:I explained several times that the conditions imposed by *** are very difficult for me to fulfillI have endeavored to the best of my ability to make this work, and as previously explained, due to ***'s capricious handling of this matter, the opportunity to resolve the issue over my vacation, which was my anticipated resolution, was lostI have attempted to arrive at alternate arrangements by borrowing a different laptop but this laptop is currently awaiting repairIf Dell is interested in achieving resolution they can either offer local diagnosis and repair, or grant me the time needed to make satisfactory arrangements
Regards,
*** ***
Today’s Date: 03/02/2017Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceThe customer states
continued technical concerns with their Dell systemAt this time the agent has confirmed with the customer the technical concerns have been addressedDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com should there be any remaining questions about the matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative explained the terms and conditions of Dell’s limited hardware warranty,
which dictate that software issues are not covered under the warranty
***
Our representative also confirmed Dell hardware functionalityAs a onetime gesture of goodwill and in the interest of customer satisfaction, our representative provided technical assistance and followto confirm resolutionPlease note that for further software related support, our representative offered fee based service; however, Mr*** elected not to accept our offer of assistanceHis request for compensation or replacement unit was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support Team
Incident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because:
Regards,
*** ***After providing you a copy of the email that stated I could get a refund check for the (was copy of live chat from your website with salesperson) I was told you could do nothingGiving upI kept calling to use my gift card before it expiredThe gift card had balanceYour salesperson called me the day before it expired with a new gift cardHaving no choiceI spent it(so you could not scam me for the 700.00) Then, I was called days after gift card should have expiredNow you where willing to help meBad businessIf I had to guessI spent over hours on the phone trying to get this resolved. Revdex.com, If you would like more detailsI will be happy to provide them
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer replaced We regret any miscommunication which may have occurred and appreciate the feedback Dell does
not automatically process an exchange upon request or based on past service dispatches We strive to provide the best resolution available on a case by case basis We do not have a record of the customer being offered an exchange in the event he experienced a future technical issue Our records indicate at the time of purchase, the customer opted for a one year warranty which expired during September, Since the date of the submission, a Dell representative contacted the customer to assist with the technical issues and, as a one-time gesture for customer satisfaction reasons, processed a Depot service dispatch To date, the customer has not sent his computer to Dell’s Repair Depot for service or responded to our representative’s follcontact attempts We ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsOur records show that the unit was purchased in August 2015; therefore, due to our return policy, her
request for refund was respectfully deniedHowever, as a onetime gesture of goodwill, our representative processed a $coupon and followwith Ms*** to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case. Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, Thank you for providing a copy of the customer’s submissionA Dell representative contacted the customer and explained that his warranty expired 5/7/The customers warranty worked as intended June 2016, 2/1/and 2/15/Like in electrical appliance problems can
occur, Dell cannot guarantee that there will be no future problemsThe customer opted to only purchase a one year warranty which has now expiredIf the customer would like to receive service please contact the out of warranty department at ###-###-#### Sincerely, Advanced Resolution Group FID: *** Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmission Customer expressed dissatisfaction with Dell’s response We regret any miscommunication which may have occurred and appreciate the feedback Dell records do not support the customer’s description of communication with our representative Our records indicate our representative offered a $refund concession by e-mail as a goodwill gesture on February 19, The following week, our representative sent another e-mail asking if the customer would like to accept the offer and indicated he was waiting on the customer’s response Dell will not be offering any additional concessions and no further attempt has been made to reach the customer regarding this case Our agent remains available, should the customer wish to discuss this matter further; however no change will be made to the offered resolution.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Today’s Date: 02/05/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondence
The customer states order concernsAt this time the order has been delivered and the matter addressedDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com with any other questions or concerns in the matter. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsPlease note that the order was delayed due to product availability issuesOur representative
worked with our order verification team to resolve the matterOur records show that the order# *** was delivered on December 30th, under FedEx tracking # ***As a onetime goodwill gesture, a partial account credit was processedOur representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe representative *** was able to locate the other account a second credit was process and confirmed posted back to the PayPal accountIf the customer has any further questions or concerns in regards to this matter we ask that he contact the representative by emailing ***@Dell.com Sincerely, Advanced Resolution Group INC# *** Dell Inc
Complaint: ***
I am rejecting this response because:
Dell made no effort to address the complaint or the problems that caused the complaintThey are now creating a new story that the delays are due to a backlog of parts When I asked which parts the representative did not knowWhen I asked if he had reviewed anything at all before calling me I was told that he had notWhen I asked to speak with someone at a higher level I was told that it would not be possible...he said he was the highest level at Dell that was able to speak with a customerI was told by him that Dell was only a 'mail order company' and therefore wasn't responsible for delaysApparently they are not responsible for anything resembling customer satisfaction eitherThis 'highest level' at Dell couldn't tell me anything regarding my orderHe said his only suggestion was that I wait another weeks and then I 'might or might not' receive my orderHe felt it was unreasonable for me to not accept this vague status It is unfortunate that Dell has become so enamoured with their previous success that they forgot what got them there I was forced to cancel my order because of the lack of information on the status combined with horrific indications of what post-sale service is now like under the new Dell model Next time a Dell representative responds to a customer that is so frustrated with standard channels that they find it necessary to resort to a Revdex.com complaint, they may want to try: researching the problemfinding solutions and information before contacting the customerreading the complaintapologizing for the horrible service experienced instead of making up lame excuses and blaming the customer Dell is headquartered in the US, but apparently the headquarters does not care to address customer complaints
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concerns and informed him that the warranty expired on April 29, The representative also
explained the terms of sale, limited hardware warranty, and return policy
***
***
***
His request for replacement or refund was respectfully deniedPlease note that Mr*** is most welcome to take advantage of our out of warranty fee based service and support by calling ###-###-####
***
We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***
Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by *** ***Our representative has been in contact with the customer and, per the terms and conditions of the Dell Limited Warranty and the physical damage to the system, respectfully denied the
request to have the system repaired under warrantyAs a one-time good-will gesture, a discount was offered on out-of-warranty depot service, however; it was declinedOur representative remains available should the customer change his mindWe regret any dissatisfaction which may have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: *** Dell, Inc
Complaint: ***
I am rejecting this response because: I Feel Dell SHOULD Of Sent Reply That The Ad Deal Was No Longer Available When I Submitted My Order Instead Of Letting It Go Through At A Higher priceThey should of responded to my order submission that it was no longer availableInstead they let my oder go through and charged me a higher priceIf they would of not been in stock I could of understood but they were still in stock and available
Regards,
*** ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***Customer expressed dissatisfaction with communication and processing expectations for their Dell battery order and wants it expeditedWe regret any dissatisfaction they
may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns. Please note that the order is being delayed due to product availability issuesHowever, product is expected to be in-stock by March 25, Furthermore, the customer was given the option of waiting for the part or canceling the orderCustomer refused cancellation and elected to waitShould Mr*** have any additional concerns regarding this case, he can reach out to our representative at *** ***.Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms. *** regarding her concernsAfter further review, our representative issued a depot repair, which was completed on June 29th,
Our representative also followwith Ms*** to confirm resolutionHer request for refund was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by email at ***@Dell.com, in case Ms*** has any further concerns regarding this case. Sincerely,Executive Support TeamIncident ID: *** Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by *** ***Our records indicate the order, placed on 7/14/2017, was eligible for only a $gift card, which has been sent to the customerOur representative has been in contact with the
customer and, as a onetime goodwill gesture, offered a credit on the original order, however; Mr*** has not responded to subsequent contact attemptsWe regret any dissatisfaction which may have been experienced and appreciate the feedback providedOur represent remains available to assistSincerely, Advanced Resolution Group Incident ID: *** Dell, Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsThe representative informed her that the warranty had expired on August 13, Our
representative also explained the terms of sale, limited hardware warranty, and return policy
***
***
***
As a onetime gesture of goodwill and in the interest of customer satisfaction, our representative offered depot repair at a discounted rate; however, Ms*** elected not to accept our offer of assistanceHer request for a free repair was respectfully deniedPlease note that Ms*** is most welcome to take advantage of our out of warranty fee based service and support by calling ###-###-####We regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Ms*** any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***
Dell Inc
Complaint: ***
I Provided my order number and ***@dell.com contacted me and said they wouldemail me my gift card was order has shippedI contacted fedx and the package they received from Dell was empty and I haven't recieved anything from dellIt's been weeks and I called today and was advised my order was approved but the rep would not provide me a order number or allow me to speak with a managerI have provided a copy of my receipt
I am rejecting this response because:
Regards,
*** ***