Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative contacted the customer regarding the issues described in her correspondenceOur representative processed a system exchange and our records indicate it has
been delivered and no new issues have been raisedWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experienceOur representative may be contacted directly via email at ***@Dell.com. Sincerely, Advanced Resolution GroupIncident ID: ***Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***Customer expressed dissatisfaction with communication and processing expectations for their Dell battery order and wants it expeditedWe regret any dissatisfaction they
may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns. Please note that the order is being delayed due to product availability issuesHowever, product is expected to be in-stock by March 25, Furthermore, the customer was given the option of waiting for the part or canceling the orderCustomer refused cancellation and elected to waitShould Mr*** have any additional concerns regarding this case, he can reach out to our representative at *** ***.Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission A Dell representative, *** has recently contacted the customer regarding their
concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has had the customer’s computer shipped to the Dell repair depot where it had the speakers replaced and has been shipped back. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***. Sincerely, Advanced Resolution GroupIncident ID# ***Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customer. Thank you for providing a copy of the submissionThe representative *** follow up with the customer in regards to the onsite. The onsite technician confirmed the customer has cancelled the onsite service. Unfortunately, there is very little Dell can do if the customer refuses to co-operate; so we have no other option than to close the case. Please have the customer contact the representative by email at ***@Dell.com if there are any further questions or concerns.Sincerely, Advanced Resolution Group***Dell Inc
I had contacted Dell and left a message last weekI was told that the rep will get back to me before the close of businessI did not hear from him so I gave it another day then the following day I called Revdex.com to report that I have called Dell left a message and no response yetThe only day I was not home was on a SaturdayOtherwise there is three of us in the household and no one answeref a phone that was a dell rep. Complaint: ***
I am rejecting this response because:
Regards,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Ms*** expressed dissatisfaction with communication and processing expectations for refunds We regret any dissatisfaction she may have experienced and appreciate the feedback provided Since the date of our last response, a Dell representative remained engaged until the refunds were fully processed The final refund for $was processed on July 10, 2017, and Ms*** should see this reflected on her next monthly billing statement Our representative provided her contact information and will remain available should Ms*** need follow up assistance in this matter.Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding
this experience
Dell representative, ***, authorized a return for credit and followed up with the customer that credit has postedWe remain available to assistPlease have the customer contact the representative by email at ***@***
Sincerely
Advanced Resolution Group
Incident
*** Dell Inc
Complaint: ***
I am rejecting this response because:
I see that the representative left out any of the conversation that would make their end look bad so let me update this First of all I never declined sending the computer back I stated that it is impossible for me because I would not have a computer to use for my school workNo I am not looking for free stuff, I am looking for something to speed up my computer because ever since the technician remotely took over my computer it is running at extremely and almost unusable Slow speedsNow when I fist ordered this computer I asked that this computer be checked over, to make sure that the computer will have no problems because I didnt have time to return it for another, and I was promised that there would be no problems and so far since I got the thing I've spent over total hours dealing with technicians only to have the speed of the computer slowed drastically and hours and hours of my school work erased without my consent which is unnacceptableAlso when I spoke to *** I caught her in multiple lies, telling me that they company only does certain things with their Warranty when their warranty policy on their website states other wise Also when I asked *** to speak to someone else over times I was refused and I haven it all on email So please if you're going to provide poor customer service at least admit it, don't make it your paying customers fault so you don't have to look bad Also I informed *** that I and other dissatisfied employees will be contacting the media due to the poor customer service and their untrained overseas tech departmentRegards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative explained the terms and conditions of Dell’s limited hardware warranty,
which dictate that software issues are not covered under the warranty
***
Our representative also confirmed Dell hardware functionalityAs a onetime gesture of goodwill and in the interest of customer satisfaction, our representative provided technical assistance and followto confirm resolutionPlease note that for further software related support, our representative offered fee based service; however, Mr*** elected not to accept our offer of assistanceHis request for compensation or replacement unit was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support Team
Incident ID: ***Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submissionA Dell representative, *** has recently contacted the customer regarding their concerns.
We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has processed a credit for the customer’s discount. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***. Sincerely, Advanced Resolution GroupIncident ID# ***Dell Inc
Complaint: ***
I have tried to contact Dell since I have been back with no response. I received no response after emailing *** directly and trying to call the # he left me just sends me to an automated since that keeps bouncing me around. ***
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** setup onsite repair service for the customer and reports everything is good. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsOur records show that the unit was purchased in August 2015; therefore, due to our return policy, her
request for refund was respectfully deniedHowever, as a onetime gesture of goodwill, our representative processed a $coupon and followwith Ms*** to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case. Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: I did not reject the offer to send in the computer for technical assistanceI grudgingly accepted the offer after an initial refusal and Dell support said they would send a box to send in the computer within 1-days and have it back within a week and the box did not arrive at allThe offer of refusal came AFTER I had originally accepted to send it in for repairI did send an e-mail telling the representative of this which he is well aware of my concernsFrankly this company has continued to play games with me and I will no longer participateA box has arrived after I complained to the representative who contacted you about this matter, but it is too little too lateMy original request standsAlso, as an update to this matter, a new monthly bill has arrived saying I now owe $which is an added charge of $on top of the inflated pathetic bills they have already sent in the pastAs of now I can either get a replacement computer or BOTH parties can chalk this up as a lossI DO NOT PAY FOR BROKEN OR DAMAGED MERCHANDISE PERIOD! And you would not either
Regards,
*** ***
Today’s Date: 08/25/2015 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceThe customer states they were billed for promotional itemsAt this time the agent has confirmed the charge was refunded back to the customers original form of paymentWe thank the customer for their time and patience during this processThe customer may also contact the representative at *** . Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear RevDex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction he may have experienced and appreciate the feedback Dell records indicate the laptop orders were cancelled however the third party TV orders could not be cancelled with the vendor which filled the orders Since the date of the submission, a Dell representative contacted the customer to provide assistance and the customer’s Dell account was subsequently refunded in full We ask that the customer contact our representative at *** should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concerns and informed him that the warranty expired on April 29, The representative also
explained the terms of sale, limited hardware warranty, and return policy
***
***
***
His request for replacement or refund was respectfully deniedPlease note that Mr*** is most welcome to take advantage of our out of warranty fee based service and support by calling ###-###-####
***
We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***
Dell Inc
Dear Revdex.com,
This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionAt this time Dell considers this issue closedWe have offered a resolution under the terms and conditions of the warranty: As stated in your Service Contract, Dell "…uses new and reconditioned parts made by various manufacturers in performing warranty repairs and building replacement products.” This policy provides Dell customers with quality parts and components, thoroughly tested prior to shipment to ensure they meet our rigorous standardsWhether the parts are reconditioned or new, Dell stands behind their quality and will offer full support for them if necessaryAll replacement parts, including full system replacements, will continue to be covered under your original system warrantyDell is committed to providing only the highest-quality products and service to its customers
If the customer would like to move forward with the service, the customer may contact Dell’s representative via email at: ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID#***
Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a refund We regret any dissatisfaction he may have experienced and appreciate the feedback provided Dell
records indicate the refund for the customer’s order has been processed back to the customer’s gift cards Since the date of the submission, a Dell representative contacted the customer who confirmed receipt of the refunds We ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative contacted the customer regarding the issues described in her correspondenceOur representative processed a system exchange and our records indicate it has
been delivered and no new issues have been raisedWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experienceOur representative may be contacted directly via email at ***@Dell.com. Sincerely, Advanced Resolution GroupIncident ID: ***Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***Customer expressed dissatisfaction with communication and processing expectations for their Dell battery order and wants it expeditedWe regret any dissatisfaction they
may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns. Please note that the order is being delayed due to product availability issuesHowever, product is expected to be in-stock by March 25, Furthermore, the customer was given the option of waiting for the part or canceling the orderCustomer refused cancellation and elected to waitShould Mr*** have any additional concerns regarding this case, he can reach out to our representative at *** ***.Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Our representative has contacted Mr *** and dispatched an exchange
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission A Dell representative, *** has recently contacted the customer regarding their
concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has had the customer’s computer shipped to the Dell repair depot where it had the speakers replaced and has been shipped back. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***. Sincerely, Advanced Resolution GroupIncident ID# ***Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customer. Thank you for providing a copy of the submissionThe representative *** follow up with the customer in regards to the onsite. The onsite technician confirmed the customer has cancelled the onsite service. Unfortunately, there is very little Dell can do if the customer refuses to co-operate; so we have no other option than to close the case. Please have the customer contact the representative by email at ***@Dell.com if there are any further questions or concerns.Sincerely, Advanced Resolution Group***Dell Inc
I had contacted Dell and left a message last weekI was told that the rep will get back to me before the close of businessI did not hear from him so I gave it another day then the following day I called Revdex.com to report that I have called Dell left a message and no response yetThe only day I was not home was on a SaturdayOtherwise there is three of us in the household and no one answeref a phone that was a dell rep. Complaint: ***
I am rejecting this response because:
Regards,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Ms*** expressed dissatisfaction with communication and processing expectations for refunds We regret any dissatisfaction she may have experienced and appreciate the feedback provided Since the date of our last response, a Dell representative remained engaged until the refunds were fully processed The final refund for $was processed on July 10, 2017, and Ms*** should see this reflected on her next monthly billing statement Our representative provided her contact information and will remain available should Ms*** need follow up assistance in this matter.Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding
this experience
Dell representative, ***, authorized a return for credit and followed up with the customer that credit has postedWe remain available to assistPlease have the customer contact the representative by email at ***@***
Sincerely
Advanced Resolution Group
Incident
*** Dell Inc
Complaint: ***
I am rejecting this response because:
I see that the representative left out any of the conversation that would make their end look bad so let me update this First of all I never declined sending the computer back I stated that it is impossible for me because I would not have a computer to use for my school workNo I am not looking for free stuff, I am looking for something to speed up my computer because ever since the technician remotely took over my computer it is running at extremely and almost unusable Slow speedsNow when I fist ordered this computer I asked that this computer be checked over, to make sure that the computer will have no problems because I didnt have time to return it for another, and I was promised that there would be no problems and so far since I got the thing I've spent over total hours dealing with technicians only to have the speed of the computer slowed drastically and hours and hours of my school work erased without my consent which is unnacceptableAlso when I spoke to *** I caught her in multiple lies, telling me that they company only does certain things with their Warranty when their warranty policy on their website states other wise Also when I asked *** to speak to someone else over times I was refused and I haven it all on email So please if you're going to provide poor customer service at least admit it, don't make it your paying customers fault so you don't have to look bad Also I informed *** that I and other dissatisfied employees will be contacting the media due to the poor customer service and their untrained overseas tech departmentRegards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative explained the terms and conditions of Dell’s limited hardware warranty,
which dictate that software issues are not covered under the warranty
***
Our representative also confirmed Dell hardware functionalityAs a onetime gesture of goodwill and in the interest of customer satisfaction, our representative provided technical assistance and followto confirm resolutionPlease note that for further software related support, our representative offered fee based service; however, Mr*** elected not to accept our offer of assistanceHis request for compensation or replacement unit was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support Team
Incident ID: ***Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submissionA Dell representative, *** has recently contacted the customer regarding their concerns.
We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has processed a credit for the customer’s discount. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***. Sincerely, Advanced Resolution GroupIncident ID# ***Dell Inc
Complaint: ***
I have tried to contact Dell since I have been back with no response. I received no response after emailing *** directly and trying to call the # he left me just sends me to an automated since that keeps bouncing me around. ***
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** setup onsite repair service for the customer and reports everything is good. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsOur records show that the unit was purchased in August 2015; therefore, due to our return policy, her
request for refund was respectfully deniedHowever, as a onetime gesture of goodwill, our representative processed a $coupon and followwith Ms*** to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case. Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: I did not reject the offer to send in the computer for technical assistanceI grudgingly accepted the offer after an initial refusal and Dell support said they would send a box to send in the computer within 1-days and have it back within a week and the box did not arrive at allThe offer of refusal came AFTER I had originally accepted to send it in for repairI did send an e-mail telling the representative of this which he is well aware of my concernsFrankly this company has continued to play games with me and I will no longer participateA box has arrived after I complained to the representative who contacted you about this matter, but it is too little too lateMy original request standsAlso, as an update to this matter, a new monthly bill has arrived saying I now owe $which is an added charge of $on top of the inflated pathetic bills they have already sent in the pastAs of now I can either get a replacement computer or BOTH parties can chalk this up as a lossI DO NOT PAY FOR BROKEN OR DAMAGED MERCHANDISE PERIOD! And you would not either
Regards,
*** ***
Today’s Date: 08/25/2015 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceThe customer states they were billed for promotional itemsAt this time the agent has confirmed the charge was refunded back to the customers original form of paymentWe thank the customer for their time and patience during this processThe customer may also contact the representative at *** . Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear RevDex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction he may have experienced and appreciate the feedback Dell records indicate the laptop orders were cancelled however the third party TV orders could not be cancelled with the vendor which filled the orders Since the date of the submission, a Dell representative contacted the customer to provide assistance and the customer’s Dell account was subsequently refunded in full We ask that the customer contact our representative at *** should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concerns and informed him that the warranty expired on April 29, The representative also
explained the terms of sale, limited hardware warranty, and return policy
***
***
***
His request for replacement or refund was respectfully deniedPlease note that Mr*** is most welcome to take advantage of our out of warranty fee based service and support by calling ###-###-####
***
We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***
Dell Inc
Dear Revdex.com,
This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionAt this time Dell considers this issue closedWe have offered a resolution under the terms and conditions of the warranty: As stated in your Service Contract, Dell "…uses new and reconditioned parts made by various manufacturers in performing warranty repairs and building replacement products.” This policy provides Dell customers with quality parts and components, thoroughly tested prior to shipment to ensure they meet our rigorous standardsWhether the parts are reconditioned or new, Dell stands behind their quality and will offer full support for them if necessaryAll replacement parts, including full system replacements, will continue to be covered under your original system warrantyDell is committed to providing only the highest-quality products and service to its customers
If the customer would like to move forward with the service, the customer may contact Dell’s representative via email at: ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID#***
Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a refund We regret any dissatisfaction he may have experienced and appreciate the feedback provided Dell
records indicate the refund for the customer’s order has been processed back to the customer’s gift cards Since the date of the submission, a Dell representative contacted the customer who confirmed receipt of the refunds We ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc