Complaint: ***
I am rejecting this response because they sold me bad product that keeps losing all my data, I paid around $so I shouldn't have to reformat it every few weeksI want a full refund and that's satisfied solution
Regards,
*** ***
Today’s Date: 07/17/2015 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** * ***, to address the contents of their correspondenceThe customer states their refund has not been processedAt this time the agent has advised the customer the refund shows as processed on Dell's endFurther, the agent advised to please check with the original form of payments issuing bank for confirmationThe agent has since been unable to reach the customer and the customer has not reached out to the agentWe thank the customer for their time and patience during this processThe customer may also contact the representative at *** should they still require assistance. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, Thank you for providing a copy of the customer’s submissionA Dell representative contacted the customer and explained that his warranty expired 5/7/The customers warranty worked as intended June 2016, 2/1/and 2/15/Like in electrical appliance problems can
occur, Dell cannot guarantee that there will be no future problemsThe customer opted to only purchase a one year warranty which has now expiredIf the customer would like to receive service please contact the out of warranty department at ###-###-#### Sincerely, Advanced Resolution Group FID: *** Dell
Please see the attached response.Dear Madam or Sir: We are in receipt of a complaint from *** *** originally addressed to the RevDex.comThe complaint was originally sent to Dell Financial Services (“DFS”) electronically through the online Revdex.com portal on February
3, 2017. In the complaint Mr*** states the following: ? Dell refuses service on his purchase stating he is not the owner, despite the fact that he purchased the computer in his name with his Dell account. Please note that both Dell and DFS have searched for a purchase and an account using the information provided by Mr*** through your office and have determined that there are no records matching this informationA Dell representative previously tried to reach Mr*** by phone and email in order to discuss this matter however was unsuccessful in reaching him. If Mr*** has evidence that he made the purchase he alludes to he may contact DFS Support at ###-###-#### and they will assist in transferring the purchase to his name. Please understand that standard warranties on refurbished purchases are days from the date of purchase. We hope this letter helps explain and resolve this matterPlease do not hesitate to contact us should the Revdex.com or the customer need further clarification. Sincerely, *** *** Executive Services Dell Financial Services
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***Customer expressed dissatisfaction with Dell service and support and wants a refundWe regret any dissatisfaction they may have
experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceAs per the terms of the Limited Hardware Warranty www.Dell.com/Warranty, our representative offered technical assistance, as well as service; however, customer elected not to accept our offer of assistanceFurthermore, the original system purchase is beyond the return policy; therefore, their request for refund is respectfully deniedWe remain available to assist within the terms of the Limited Hardware Warranty and our other policiesShould Mr*** have any additional concerns regarding this case, he can reach out to our representative directly by e-mail at [email protected],Advanced Resolution Group Incident ID: ***Dell
Thank you for providing a copy of the customer submissionDell representative, ***, contacted the customer and is working on a reasonable resolutionThe representative can be reached directly by email at ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe representative *** was able to locate the other account a second credit was process and confirmed posted back to the PayPal accountIf the customer has any further questions or concerns in regards to this matter we ask that he contact the representative by emailing ***@Dell.com Sincerely, Advanced Resolution Group INC# *** Dell Inc
Today’s Date: 08/10/2015 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceThe customer states they were charged for a mouse and the system arrived with the incorrect processorAt this time the agent has processed the return, credit, and discountWe thank the customer for their time and patience during this processThe customer may also contact the representative at *** should they have any questions or concerns. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, This matter has been previously addressed this matter, no alterations have been/will be made to the final resolutionThe customer has paid for return to depot service as her warranty if she would like to have an onsite she does have that optionDell has closed this complaintAdvanced Resolution Group Incident *** Dell Inc
Revdex.com Complaint ID:
***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission
Our records
indicate Dell representative, *** has made a number of attempts to reach the customer by phone and email in their attempt to contact the customer to discuss their concerns; *** was not successful in reaching the customer.
The customer is contacting the Revdex.com about a pricing error on Dell’s website during the Black Friday/Cyber Monday sales; regarding the Dell UltraSharp Dual Monitor Bundle U2412M with MDSmonitor stand. The incorrect price was showing as $instead of the correct price of $769.99. Once Dell discovered the mistake, the links were disabled and any orders that may have been placed were canceled by Dell. Dell realizes situations such as this can be disappointing for our customers so we truly do apologize.
Please understand, Dell makes every effort to avoid errors, but there are times when an error may occur and it is for this reason we reserve the right to deny the processing of any orders arising from pricing or other errors. In fact, our published policies communicate the fact that "Dell is not responsible for pricing, typographical, or other errors, in any offer by Dell and reserves the right to cancel any orders resulting from such errors."
We appreciate the customer taking the time to bring this observation to our attention. Our merchandizing team is aware of this pricing error. We are sorry, but we are unable to honor the wrong price and must respectfully deny any request we may encounter.
Please have the customer contact our representative directly by email at ***@Dell.com if they have any other concerns regarding this matter.
Sincerely,
Executive Support Team
Incident ID# ***
Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer replaced We regret any miscommunication which may have occurred and appreciate the feedback Dell does
not automatically process an exchange upon request or based on past service dispatches We strive to provide the best resolution available on a case by case basis We do not have a record of the customer being offered an exchange in the event he experienced a future technical issue Our records indicate at the time of purchase, the customer opted for a one year warranty which expired during September, Since the date of the submission, a Dell representative contacted the customer to assist with the technical issues and, as a one-time gesture for customer satisfaction reasons, processed a Depot service dispatch To date, the customer has not sent his computer to Dell’s Repair Depot for service or responded to our representative’s follcontact attempts We ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell representative *** followed up with the customer and authorized a return for creditThe representative explained once the system is received in credit will post within daysThe representative can be reached by email at ***@Dell.com
Sincerely,
Advanced Resolution Group
***
Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***. Our records indicate the credit has been applied to the original form of payment and our representative, ***, has notified Ms***We regret any
dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell Experience*** may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Complaint: ***
I am rejecting this response because:
It is quite obvious that Dell is refusing to stand behind their product I am unsure what I need to do at this point it makes no since to me as to why they refuse to stand behind their merchandise At this point I want to have a POOR Rating placed against Dell I will use the WWW to notify comsumers of the poor and shotty standards of Dell
Regards,
*** ***
The representative *** is attempting to reach the customer by phone and emailPlease understand the representative will only make attempts before closing the caseThe representative can be reached by emailing at ***@Dell.com
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by MrMr*** ** **A Dell representative recently contacted Mr** regarding his concernsOur representative informed him that his Dell order# *** does not qualify for the promotional price
Our representative also informed him of the terms and conditions of sale
***
Please note that our marketing vehicles include messaging that promotional offerings are subject to change and may be limited to quantities on handHis request for any additional discount or compensation was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, Thank you for the opportunity to
address the correspondence submitted by *** *** ***A Dell representative recently contacted Mr*** regarding his concernsIn the interest of customer satisfaction, a credit for warranty order# *** has been processed to the original form of paymentOur representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at *** in case Mr*** has any further concerns regarding this case. Sincerely,
Executive Support TeamIncident ID: *** Dell Inc
A Dell representative has been in contact with the customer to address these issues however a final resolution has yet to be reached Our representative provided their contact information and will remain engaged until the customer’s issue has been addressed
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsIn the interest of customer satisfaction, our representative processed a replacement unitOur records
show that the replacement order# *** was delivered to Mr*** on February 25th, under FedEx tracking# ***Our representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.Sincerely,
Executive Support TeamIncident ID: *** Dell Inc
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell has offered to replace the system under the terms of her warranty with a refurbished or the customer has the option to send the system to the depotFollow up calls to the customer were not returnedAt this time Dell considers this complaint closedIf the customer wishes to move forward with the exchange she may contact the assign resolver or the frontline support line at ###-###-####We suggest the customer review the terms of the hardware warranty
***
If the customer has any further questions he may contact the representative by emailing ***@Dell.com
Sincerely,
Advanced Resolution Group
***
Dell Inc
Complaint: ***
I am rejecting this response because they sold me bad product that keeps losing all my data, I paid around $so I shouldn't have to reformat it every few weeksI want a full refund and that's satisfied solution
Regards,
*** ***
Today’s Date: 07/17/2015 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** * ***, to address the contents of their correspondenceThe customer states their refund has not been processedAt this time the agent has advised the customer the refund shows as processed on Dell's endFurther, the agent advised to please check with the original form of payments issuing bank for confirmationThe agent has since been unable to reach the customer and the customer has not reached out to the agentWe thank the customer for their time and patience during this processThe customer may also contact the representative at *** should they still require assistance. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, Thank you for providing a copy of the customer’s submissionA Dell representative contacted the customer and explained that his warranty expired 5/7/The customers warranty worked as intended June 2016, 2/1/and 2/15/Like in electrical appliance problems can
occur, Dell cannot guarantee that there will be no future problemsThe customer opted to only purchase a one year warranty which has now expiredIf the customer would like to receive service please contact the out of warranty department at ###-###-#### Sincerely, Advanced Resolution Group FID: *** Dell
Please see the attached response.Dear Madam or Sir: We are in receipt of a complaint from *** *** originally addressed to the RevDex.comThe complaint was originally sent to Dell Financial Services (“DFS”) electronically through the online Revdex.com portal on February
3, 2017. In the complaint Mr*** states the following: ? Dell refuses service on his purchase stating he is not the owner, despite the fact that he purchased the computer in his name with his Dell account. Please note that both Dell and DFS have searched for a purchase and an account using the information provided by Mr*** through your office and have determined that there are no records matching this informationA Dell representative previously tried to reach Mr*** by phone and email in order to discuss this matter however was unsuccessful in reaching him. If Mr*** has evidence that he made the purchase he alludes to he may contact DFS Support at ###-###-#### and they will assist in transferring the purchase to his name. Please understand that standard warranties on refurbished purchases are days from the date of purchase. We hope this letter helps explain and resolve this matterPlease do not hesitate to contact us should the Revdex.com or the customer need further clarification. Sincerely, *** *** Executive Services Dell Financial Services
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***Customer expressed dissatisfaction with Dell service and support and wants a refundWe regret any dissatisfaction they may have
experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceAs per the terms of the Limited Hardware Warranty www.Dell.com/Warranty, our representative offered technical assistance, as well as service; however, customer elected not to accept our offer of assistanceFurthermore, the original system purchase is beyond the return policy; therefore, their request for refund is respectfully deniedWe remain available to assist within the terms of the Limited Hardware Warranty and our other policiesShould Mr*** have any additional concerns regarding this case, he can reach out to our representative directly by e-mail at [email protected],Advanced Resolution Group Incident ID: ***Dell
Thank you for providing a copy of the customer submissionDell representative, ***, contacted the customer and is working on a reasonable resolutionThe representative can be reached directly by email at ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe representative *** was able to locate the other account a second credit was process and confirmed posted back to the PayPal accountIf the customer has any further questions or concerns in regards to this matter we ask that he contact the representative by emailing ***@Dell.com Sincerely, Advanced Resolution Group INC# *** Dell Inc
Today’s Date: 08/10/2015 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceThe customer states they were charged for a mouse and the system arrived with the incorrect processorAt this time the agent has processed the return, credit, and discountWe thank the customer for their time and patience during this processThe customer may also contact the representative at *** should they have any questions or concerns. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, This matter has been previously addressed this matter, no alterations have been/will be made to the final resolutionThe customer has paid for return to depot service as her warranty if she would like to have an onsite she does have that optionDell has closed this complaintAdvanced Resolution Group Incident *** Dell Inc
Revdex.com Complaint ID:
***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission
Our records
indicate Dell representative, *** has made a number of attempts to reach the customer by phone and email in their attempt to contact the customer to discuss their concerns; *** was not successful in reaching the customer.
The customer is contacting the Revdex.com about a pricing error on Dell’s website during the Black Friday/Cyber Monday sales; regarding the Dell UltraSharp Dual Monitor Bundle U2412M with MDSmonitor stand. The incorrect price was showing as $instead of the correct price of $769.99. Once Dell discovered the mistake, the links were disabled and any orders that may have been placed were canceled by Dell. Dell realizes situations such as this can be disappointing for our customers so we truly do apologize.
Please understand, Dell makes every effort to avoid errors, but there are times when an error may occur and it is for this reason we reserve the right to deny the processing of any orders arising from pricing or other errors. In fact, our published policies communicate the fact that "Dell is not responsible for pricing, typographical, or other errors, in any offer by Dell and reserves the right to cancel any orders resulting from such errors."
We appreciate the customer taking the time to bring this observation to our attention. Our merchandizing team is aware of this pricing error. We are sorry, but we are unable to honor the wrong price and must respectfully deny any request we may encounter.
Please have the customer contact our representative directly by email at ***@Dell.com if they have any other concerns regarding this matter.
Sincerely,
Executive Support Team
Incident ID# ***
Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer replaced We regret any miscommunication which may have occurred and appreciate the feedback Dell does
not automatically process an exchange upon request or based on past service dispatches We strive to provide the best resolution available on a case by case basis We do not have a record of the customer being offered an exchange in the event he experienced a future technical issue Our records indicate at the time of purchase, the customer opted for a one year warranty which expired during September, Since the date of the submission, a Dell representative contacted the customer to assist with the technical issues and, as a one-time gesture for customer satisfaction reasons, processed a Depot service dispatch To date, the customer has not sent his computer to Dell’s Repair Depot for service or responded to our representative’s follcontact attempts We ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell representative *** followed up with the customer and authorized a return for creditThe representative explained once the system is received in credit will post within daysThe representative can be reached by email at ***@Dell.com
Sincerely,
Advanced Resolution Group
***
Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***. Our records indicate the credit has been applied to the original form of payment and our representative, ***, has notified Ms***We regret any
dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell Experience*** may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Complaint: ***
I am rejecting this response because:
It is quite obvious that Dell is refusing to stand behind their product I am unsure what I need to do at this point it makes no since to me as to why they refuse to stand behind their merchandise At this point I want to have a POOR Rating placed against Dell I will use the WWW to notify comsumers of the poor and shotty standards of Dell
Regards,
*** ***
The representative *** is attempting to reach the customer by phone and emailPlease understand the representative will only make attempts before closing the caseThe representative can be reached by emailing at ***@Dell.com
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by MrMr*** ** **A Dell representative recently contacted Mr** regarding his concernsOur representative informed him that his Dell order# *** does not qualify for the promotional price
Our representative also informed him of the terms and conditions of sale
***
Please note that our marketing vehicles include messaging that promotional offerings are subject to change and may be limited to quantities on handHis request for any additional discount or compensation was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, Thank you for the opportunity to
address the correspondence submitted by *** *** ***A Dell representative recently contacted Mr*** regarding his concernsIn the interest of customer satisfaction, a credit for warranty order# *** has been processed to the original form of paymentOur representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at *** in case Mr*** has any further concerns regarding this case. Sincerely,
Executive Support TeamIncident ID: *** Dell Inc
A Dell representative has been in contact with the customer to address these issues however a final resolution has yet to be reached Our representative provided their contact information and will remain engaged until the customer’s issue has been addressed
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsIn the interest of customer satisfaction, our representative processed a replacement unitOur records
show that the replacement order# *** was delivered to Mr*** on February 25th, under FedEx tracking# ***Our representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.Sincerely,
Executive Support TeamIncident ID: *** Dell Inc
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell has offered to replace the system under the terms of her warranty with a refurbished or the customer has the option to send the system to the depotFollow up calls to the customer were not returnedAt this time Dell considers this complaint closedIf the customer wishes to move forward with the exchange she may contact the assign resolver or the frontline support line at ###-###-####We suggest the customer review the terms of the hardware warranty
***
If the customer has any further questions he may contact the representative by emailing ***@Dell.com
Sincerely,
Advanced Resolution Group
***
Dell Inc