Dear Revdex.com, As Dell’s stance in this matter remains unchanged, no further attempt has been made to reach the customerWe have reviewed the order and quotes which were provided to the customer prior to purchaseThe quotes were not changed but customer does need to keep in mind that tax was chargedIf the customer would truly like to resolve this we would be happy to review the screen shots he claims prove he was over chargedWe request the customer contact the representative by her at ***@Dell.comSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr. *** regarding his concernsAfter further review, our representative issued a depot repair, which was completed on July
13th, Our representative also followwith Mr*** to confirm resolutionHis request for refund was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by email at ***@Dell.com, in case Mr*** has any further concerns regarding this case. Sincerely,Executive Support TeamIncident ID: *** Dell Inc
Dear Revdex.com,
Our records indicate that Dell representative *** has been in contact with the customer in regards to this situationThe representative has confirmed the collection agency has been notified to stop any further actionIt takes to days for credit bureaus to update their systemsPlease have the customer contact the representative by email at ***@Dell.com with any additional concerns regarding this matter
Sincerely
Advanced Resolution Group
Incident
*** Dell Inc
Dear Revdex.com, Dell representative, ***, is attempting again to reach the customer by phone and email; however to date the customer we have not been able to address his concernsPlease have the customer contact the representative by email at ***_***@Dell.com Sincerely Advanced
Resolution Group Incident *** Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe customer was offered the option of a $credit now or wait until August to see if the docking station is available for replacementThe customer purchased the docking station from a 3rd party so a return is not an optionThe custom chose to wait until the end of August if the docking station is still not available since the customer has provided us with a receipt we will refund the full amountThe customer has agreed to wait and contact the representative at the end of AugustIf the customer has any further question or concerns he may contact the representative by emailing ***@Dell.com Sincerely, Advanced Resolution Group ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsThe representative worked with our order verification team to resolve this matterOur records show
that the credit for order# *** has been posted to the original form of payment, which should reflect on her next billing statementOur representative also followwith Ms*** to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case. Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** setup onsite repair service for the customer and reports everything is good. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Mr*** expressed dissatisfaction with communication and processing expectations for his Dell warranty We regret any miscommunication which may have occurred and appreciate the feedback
Dell’s international warranty provides support in geographical areas where Dell computers and support is available In this case, Mr*** has taken his computer to Jamaica, where the model computer he purchased in the U.Sis not available Since the date of the submission, a Dell representative has been assigned this case and has provided options to Mr*** to repair the computer, process an unlike exchange in Jamaica, or have Mr*** return the computer to the U.S., at his expense, and have a like exchange processed to be sent to a U.Saddress Our representative provided their contact information and will remain available to assist Mr*** to address this matter.Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Complaint: ***
I am rejecting this response because:i told *** to go ahead with the specifications I was given over two weeks ago, and I have sent them emails and left messages at the number I was provided and they still have not gotten back to me with an order number or an estimated time of arrival, my school starts in two weeks and I absolutely NEED the laptop before then
Regards,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants her computer repaired or a refund We regret any dissatisfaction the customer may have experienced and appreciate the
feedback provided Dell has a twenty-one (21) day Return Period and, as the order invoiced during March, 2015, a refund would not be an option Since the date of the submission, a Dell representative contacted the customer to discuss her concerns and assist in resolving the technical issues The customer declined this assistance and requested a partial refund which was denied We remain available to assist under the terms and conditions of Dell’s Limited Hardware Warranty and ask that she contact our representative at S*** for any further assistance she may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Our records indicate the system has been received and the credit applied to the original form of paymentWe regret any dissatisfaction Mr*** may have experienced and appreciate
the feedback provided regarding his Dell ExperienceOur representative, ***, may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** informed the customer there was a pricing error and now the item she wanted to order is no longer in stock. The customer was not charged. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***Dell Inc
A Dell representative is attempting to reach the customer by phone and email however, we have not yet been able to discuss the contents of the submission We remain available to assist and ask that the customer contact the representative at ***@Dell.com
Today’s Date: 12/08/2015 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceWe
thank the customer for their time and patience during this processThe customer may also contact the representative at *** . Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative, *** contacted the customer and apologized for the problemsThe representative confirmed orders had shipped and provided tracking informationThe representative can be reached at email ***@Dell.comAdvanced Resolution Group Incident *** Dell Inc
Complaint: ***
I have tried to contact Dell since I have been back with no response. I received no response after emailing *** directly and trying to call the # he left me just sends me to an automated since that keeps bouncing me around. ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by *** ***Per the terms and conditions of the sale, Dell provides days, starting when the order invoices, to notify Dell of any missing, wrong, or damaged portions of the purchaseOur
representative has been in contact with the customer and, as the order in question was invoiced on February 5, 2016, respectfully denied the request for a creditThe terms and condition of the sale can be viewed at: *** Sincerely, Advanced Resolution Group Incident ID:***
Dell, Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concerns and explained the terms of sale
***
Our representative informed Mr*** that the order could not be processed at the price he requested due to a pricing errorFurthermore, as per Dell policy, we would be unable to reinstate the order at the incorrect pricePlease note that Dell makes every effort to avoid errors on the Dell website, as we fully understand the bad experience it can cause our customers and Dell. Sometimes an error may occur and for this reason, throughout Dell’s website, there is messaging, which indicates Dell reserves the right to cancel orders arising from pricing or other errors. Mr*** confirmed that a credit of $has been posted to the original form of paymentWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, *** has recently contacted the customer regarding
their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has supplied the customer a recovery USB key which he has received. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Dear Revdex.com, As Dell’s stance in this matter remains unchanged, no further attempt has been made to reach the customerWe have reviewed the order and quotes which were provided to the customer prior to purchaseThe quotes were not changed but customer does need to keep in mind that tax was chargedIf the customer would truly like to resolve this we would be happy to review the screen shots he claims prove he was over chargedWe request the customer contact the representative by her at ***@Dell.comSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr. *** regarding his concernsAfter further review, our representative issued a depot repair, which was completed on July
13th, Our representative also followwith Mr*** to confirm resolutionHis request for refund was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by email at ***@Dell.com, in case Mr*** has any further concerns regarding this case. Sincerely,Executive Support TeamIncident ID: *** Dell Inc
Dear Revdex.com,
Our records indicate that Dell representative *** has been in contact with the customer in regards to this situationThe representative has confirmed the collection agency has been notified to stop any further actionIt takes to days for credit bureaus to update their systemsPlease have the customer contact the representative by email at ***@Dell.com with any additional concerns regarding this matter
Sincerely
Advanced Resolution Group
Incident
*** Dell Inc
Dear Revdex.com, Dell representative, ***, is attempting again to reach the customer by phone and email; however to date the customer we have not been able to address his concernsPlease have the customer contact the representative by email at ***_***@Dell.com Sincerely Advanced
Resolution Group Incident *** Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe customer was offered the option of a $credit now or wait until August to see if the docking station is available for replacementThe customer purchased the docking station from a 3rd party so a return is not an optionThe custom chose to wait until the end of August if the docking station is still not available since the customer has provided us with a receipt we will refund the full amountThe customer has agreed to wait and contact the representative at the end of AugustIf the customer has any further question or concerns he may contact the representative by emailing ***@Dell.com Sincerely, Advanced Resolution Group ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsThe representative worked with our order verification team to resolve this matterOur records show
that the credit for order# *** has been posted to the original form of payment, which should reflect on her next billing statementOur representative also followwith Ms*** to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case. Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** setup onsite repair service for the customer and reports everything is good. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Mr*** expressed dissatisfaction with communication and processing expectations for his Dell warranty We regret any miscommunication which may have occurred and appreciate the feedback
Dell’s international warranty provides support in geographical areas where Dell computers and support is available In this case, Mr*** has taken his computer to Jamaica, where the model computer he purchased in the U.Sis not available Since the date of the submission, a Dell representative has been assigned this case and has provided options to Mr*** to repair the computer, process an unlike exchange in Jamaica, or have Mr*** return the computer to the U.S., at his expense, and have a like exchange processed to be sent to a U.Saddress Our representative provided their contact information and will remain available to assist Mr*** to address this matter.Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Complaint: ***
I am rejecting this response because:i told *** to go ahead with the specifications I was given over two weeks ago, and I have sent them emails and left messages at the number I was provided and they still have not gotten back to me with an order number or an estimated time of arrival, my school starts in two weeks and I absolutely NEED the laptop before then
Regards,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants her computer repaired or a refund We regret any dissatisfaction the customer may have experienced and appreciate the
feedback provided Dell has a twenty-one (21) day Return Period and, as the order invoiced during March, 2015, a refund would not be an option Since the date of the submission, a Dell representative contacted the customer to discuss her concerns and assist in resolving the technical issues The customer declined this assistance and requested a partial refund which was denied We remain available to assist under the terms and conditions of Dell’s Limited Hardware Warranty and ask that she contact our representative at S*** for any further assistance she may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Our records indicate the system has been received and the credit applied to the original form of paymentWe regret any dissatisfaction Mr*** may have experienced and appreciate
the feedback provided regarding his Dell ExperienceOur representative, ***, may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** informed the customer there was a pricing error and now the item she wanted to order is no longer in stock. The customer was not charged. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***Dell Inc
A Dell representative is attempting to reach the customer by phone and email however, we have not yet been able to discuss the contents of the submission We remain available to assist and ask that the customer contact the representative at ***@Dell.com
Today’s Date: 12/08/2015 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceWe
thank the customer for their time and patience during this processThe customer may also contact the representative at *** . Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative, *** contacted the customer and apologized for the problemsThe representative confirmed orders had shipped and provided tracking informationThe representative can be reached at email ***@Dell.comAdvanced Resolution Group Incident *** Dell Inc
Complaint: ***
I have tried to contact Dell since I have been back with no response. I received no response after emailing *** directly and trying to call the # he left me just sends me to an automated since that keeps bouncing me around. ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by *** ***Per the terms and conditions of the sale, Dell provides days, starting when the order invoices, to notify Dell of any missing, wrong, or damaged portions of the purchaseOur
representative has been in contact with the customer and, as the order in question was invoiced on February 5, 2016, respectfully denied the request for a creditThe terms and condition of the sale can be viewed at: *** Sincerely, Advanced Resolution Group Incident ID:***
Dell, Inc
Our representative has contacted Mr *** and dispatched an exchange
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concerns and explained the terms of sale
***
Our representative informed Mr*** that the order could not be processed at the price he requested due to a pricing errorFurthermore, as per Dell policy, we would be unable to reinstate the order at the incorrect pricePlease note that Dell makes every effort to avoid errors on the Dell website, as we fully understand the bad experience it can cause our customers and Dell. Sometimes an error may occur and for this reason, throughout Dell’s website, there is messaging, which indicates Dell reserves the right to cancel orders arising from pricing or other errors. Mr*** confirmed that a credit of $has been posted to the original form of paymentWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, *** has recently contacted the customer regarding
their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has supplied the customer a recovery USB key which he has received. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc