Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDells position remains unchanged and no further attempts will be made to contact the customerThe onsite tech completed repair and follow up to the customer on March 8th who confirmed the system was working fineThe customer claims days later that the system has large crack unfortunately this would fall under out of warranty repairIn regards to the price of the extended warranty they customer would have to have the system recertified due to the damageSincerely, Advanced Resolution Group *** Dell Inc
Complaint: ***
I am rejecting this response because:On Dec.12th, 2017, Mr*** from Dell was in contact by telephone with meMr*** apologized for the situation and offered me 10% off another purchase up to $500. My concern is this: we have no interest in making another purchase from this company in the future if these are the business practices that they currently useIt is quite simple, all I wanted was the product that I ordered or the product in another colour at the same priceTo have to cancel the order and then pay more for the same item in a different colour is ludacris.To make this situation worse, we have not been refunded for the computer that we had to cancel the order forThe company was more than willing to quickly refund the $for the sleeve that was cancelled, however the big ticket item is not in my possession, nor is my refundI have contacted Mr. *** about this and he has not responded to my email, despite telling me to contact him when required.We are still unsatisfied with the company and even more so the poor response to our numerous complaints, including Dells response to the Revdex.com complaint.Thank you,*** ***
Regards,
*** ***
Complaint: ***
I am rejecting this response because: I Feel Dell SHOULD Of Sent Reply That The Ad Deal Was No Longer Available When I Submitted My Order Instead Of Letting It Go Through At A Higher priceThey should of responded to my order submission that it was no longer availableInstead they let my oder go through and charged me a higher priceIf they would of not been in stock I could of understood but they were still in stock and available
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsPlease note that the order was delayed due to product availability issuesOur representative
worked with our order verification team to resolve the matterOur records show that the order# *** was delivered on December 30th, under FedEx tracking # ***As a onetime goodwill gesture, a partial account credit was processedOur representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, ***
has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback*** has contacted the customer who reports he has received his computer and all is working fine. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Dear Revdex.com, As Dell’s stance in this matter remains unchanged, no further attempt has been made to reach the customerWe have reviewed the order and quotes which were provided to the customer prior to purchaseThe quotes were not changed but customer does need to keep in mind that tax was chargedIf the customer would truly like to resolve this we would be happy to review the screen shots he claims prove he was over chargedWe request the customer contact the representative by her at ***@Dell.comSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com, Dell representative, ***, attempted to contact Mr*** *** but was not successfulOur representative was able to leave a voice mail and will continue in their efforts to contact MrMerrellOur representative may be contacted at
***@dell.comSincerely, Dell Advanced Resolution Team
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records indicate
Dell representative; *** has been in contact with the customer and has assured her there is no security breach or data leak at Dell. Dell is well aware of such scam callers, though we do appreciate our customer bringing such activity to our attention. We understand Ms***’s concerns and want her and everyone to know that Dell takes such matters seriously. This fraud is recognized as an on-going industry-wide issue and Dell, along with a variety of other companies in this business, are most interested in shutting this type of fraud down. While most individuals nowadays are well aware of the different ways fraudsters can gain information about any of us, we still post to our website warnings and tips on how you can protect yourself. Additionally, Dell works closely with local authorities and other high profile companies in this industry to fight against all types of fraud. *** has asked Ms*** to file an online report with our Security/Fraud Team, so we have a record of the unwanted calls she has received. He has also suggested she file a report with the Federal Trade Commission. Please have the customer contact our representative directly by email at ***@Dell.com if she should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dell representative, Surendra, is attempting to reach the customer by phone and email; however, has not yet been able to discuss the contents of their correspondenceWe remain available to assist and ask that the customer contact our representative at [email protected]
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceThe representative *** contacted the customer and authorized a full refund for the repair charge of $The representative respectfully denied the customer’s request for compensation for time spentPlease have the customer contact the representative by email at ***@Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionDell’s position remains unchanged as stated previously Dell Gift Cards have a day expiration date*** Dell considers this matter closedSincerely, Advanced Resolution Group *** Dell Inc
Dear Revdex.com, Dell representative, ***, is attempting to reach the customer by phone and email to assist the customer furtherAt this time the representative remains available to assist the customer with these additional concernsPlease have the customer contact the representative by email at ***@Dell.com Sincerely Advanced Resolution Group Incident *** Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. The customer has reported to *** her issue has been resolved. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Complaint: ***
I am rejecting this response because: This is a civil matter and I am not through with this company the attorney I hire will still need the info form this company since they are the ones that provided the Label and they have the correct information and the tablet is still under warranty till 3/15/so they actually are responsible for the tablet since it was stolen.*** ***I also talked to the Fedex driver that said he picked it up and he took it to Your mail store but I think he kept it.
Regards,
*** ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***Our representative, ***, contacted Mr*** and confirmed the replacement system has been receivedWe regret any dissatisfaction Mr*** may have experienced and
appreciate the feedback provided regarding his Dell Experience*** may be contacted via email at ***_***@Dell.com. Sincerely,Advanced Resolution GroupIncident ID: ***Dell, Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative, *** contacted the customer and apologized for the problemsThe representative confirmed orders had shipped and provided tracking informationThe representative can be reached at email ***@Dell.comAdvanced Resolution Group Incident *** Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***Although I do not find it satisfactory to me, I do not think that Dell will ever acknowledge one of the two parts of my complaintTheir representative has never acknowledged that Dell sent me a laptop that is missing a feature I need for my work(Every Dell computer I have owned to this point has had this feature, so it came as a huge surprise that the new laptop would not have this feature.) The missing feature was not discovered until I received the docking station a month later, at which point I deployed the system immediatelyBy then, however, days had passed since receiving the laptopIt is poor customer service to send parts of a system so many days apart and also to start the 30-day clock before the entire system has been received by the customerIt is even worse customer service to tell the customer that she has no reason to return the laptop when the customer has clearly stated the reason to return it. Nonetheless, it has become obvious that Dell refuses to acknowledge my legitimate complaint, so I have no option but to pay the restocking fee
Regards,
*** ***
Revdex.com:After contacting you, the business proceeded to take appropriate action by processing the credit to my account. At this time the issue has been fully resolved. I thank the Revdex.com for the part they played in resolving the issue
Regards,
*** ***
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has fulfilled a new order for the customer. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
A Dell representative is continuing to work with Mr*** to achieve an amicable resolution for his concernsA replacement unit is being processed, which is in-production statusOur representative may be contacted directly via e-mail at ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDells position remains unchanged and no further attempts will be made to contact the customerThe onsite tech completed repair and follow up to the customer on March 8th who confirmed the system was working fineThe customer claims days later that the system has large crack unfortunately this would fall under out of warranty repairIn regards to the price of the extended warranty they customer would have to have the system recertified due to the damageSincerely, Advanced Resolution Group *** Dell Inc
Complaint: ***
I am rejecting this response because:On Dec.12th, 2017, Mr*** from Dell was in contact by telephone with meMr*** apologized for the situation and offered me 10% off another purchase up to $500. My concern is this: we have no interest in making another purchase from this company in the future if these are the business practices that they currently useIt is quite simple, all I wanted was the product that I ordered or the product in another colour at the same priceTo have to cancel the order and then pay more for the same item in a different colour is ludacris.To make this situation worse, we have not been refunded for the computer that we had to cancel the order forThe company was more than willing to quickly refund the $for the sleeve that was cancelled, however the big ticket item is not in my possession, nor is my refundI have contacted Mr. *** about this and he has not responded to my email, despite telling me to contact him when required.We are still unsatisfied with the company and even more so the poor response to our numerous complaints, including Dells response to the Revdex.com complaint.Thank you,*** ***
Regards,
*** ***
Complaint: ***
I am rejecting this response because: I Feel Dell SHOULD Of Sent Reply That The Ad Deal Was No Longer Available When I Submitted My Order Instead Of Letting It Go Through At A Higher priceThey should of responded to my order submission that it was no longer availableInstead they let my oder go through and charged me a higher priceIf they would of not been in stock I could of understood but they were still in stock and available
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsPlease note that the order was delayed due to product availability issuesOur representative
worked with our order verification team to resolve the matterOur records show that the order# *** was delivered on December 30th, under FedEx tracking # ***As a onetime goodwill gesture, a partial account credit was processedOur representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, ***
has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback*** has contacted the customer who reports he has received his computer and all is working fine. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Dear Revdex.com, As Dell’s stance in this matter remains unchanged, no further attempt has been made to reach the customerWe have reviewed the order and quotes which were provided to the customer prior to purchaseThe quotes were not changed but customer does need to keep in mind that tax was chargedIf the customer would truly like to resolve this we would be happy to review the screen shots he claims prove he was over chargedWe request the customer contact the representative by her at ***@Dell.comSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com, Dell representative, ***, attempted to contact Mr*** *** but was not successfulOur representative was able to leave a voice mail and will continue in their efforts to contact MrMerrellOur representative may be contacted at
***@dell.comSincerely, Dell Advanced Resolution Team
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records indicate
Dell representative; *** has been in contact with the customer and has assured her there is no security breach or data leak at Dell. Dell is well aware of such scam callers, though we do appreciate our customer bringing such activity to our attention. We understand Ms***’s concerns and want her and everyone to know that Dell takes such matters seriously. This fraud is recognized as an on-going industry-wide issue and Dell, along with a variety of other companies in this business, are most interested in shutting this type of fraud down. While most individuals nowadays are well aware of the different ways fraudsters can gain information about any of us, we still post to our website warnings and tips on how you can protect yourself. Additionally, Dell works closely with local authorities and other high profile companies in this industry to fight against all types of fraud. *** has asked Ms*** to file an online report with our Security/Fraud Team, so we have a record of the unwanted calls she has received. He has also suggested she file a report with the Federal Trade Commission. Please have the customer contact our representative directly by email at ***@Dell.com if she should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dell representative, Surendra, is attempting to reach the customer by phone and email; however, has not yet been able to discuss the contents of their correspondenceWe remain available to assist and ask that the customer contact our representative at [email protected]
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceThe representative *** contacted the customer and authorized a full refund for the repair charge of $The representative respectfully denied the customer’s request for compensation for time spentPlease have the customer contact the representative by email at ***@Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionDell’s position remains unchanged as stated previously Dell Gift Cards have a day expiration date*** Dell considers this matter closedSincerely, Advanced Resolution Group *** Dell Inc
Dear Revdex.com, Dell representative, ***, is attempting to reach the customer by phone and email to assist the customer furtherAt this time the representative remains available to assist the customer with these additional concernsPlease have the customer contact the representative by email at ***@Dell.com Sincerely Advanced Resolution Group Incident *** Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. The customer has reported to *** her issue has been resolved. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Complaint: ***
I am rejecting this response because: This is a civil matter and I am not through with this company the attorney I hire will still need the info form this company since they are the ones that provided the Label and they have the correct information and the tablet is still under warranty till 3/15/so they actually are responsible for the tablet since it was stolen.*** ***I also talked to the Fedex driver that said he picked it up and he took it to Your mail store but I think he kept it.
Regards,
*** ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***Our representative, ***, contacted Mr*** and confirmed the replacement system has been receivedWe regret any dissatisfaction Mr*** may have experienced and
appreciate the feedback provided regarding his Dell Experience*** may be contacted via email at ***_***@Dell.com. Sincerely,Advanced Resolution GroupIncident ID: ***Dell, Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative, *** contacted the customer and apologized for the problemsThe representative confirmed orders had shipped and provided tracking informationThe representative can be reached at email ***@Dell.comAdvanced Resolution Group Incident *** Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***Although I do not find it satisfactory to me, I do not think that Dell will ever acknowledge one of the two parts of my complaintTheir representative has never acknowledged that Dell sent me a laptop that is missing a feature I need for my work(Every Dell computer I have owned to this point has had this feature, so it came as a huge surprise that the new laptop would not have this feature.) The missing feature was not discovered until I received the docking station a month later, at which point I deployed the system immediatelyBy then, however, days had passed since receiving the laptopIt is poor customer service to send parts of a system so many days apart and also to start the 30-day clock before the entire system has been received by the customerIt is even worse customer service to tell the customer that she has no reason to return the laptop when the customer has clearly stated the reason to return it. Nonetheless, it has become obvious that Dell refuses to acknowledge my legitimate complaint, so I have no option but to pay the restocking fee
Regards,
*** ***
Revdex.com:After contacting you, the business proceeded to take appropriate action by processing the credit to my account. At this time the issue has been fully resolved. I thank the Revdex.com for the part they played in resolving the issue
Regards,
*** ***
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has fulfilled a new order for the customer. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
A Dell representative is continuing to work with Mr*** to achieve an amicable resolution for his concernsA replacement unit is being processed, which is in-production statusOur representative may be contacted directly via e-mail at ***