Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience Dell representative, Arun, contacted the customer the representative authorized a new system exchangeThe representative followed up and confirmed delivery and no further questionsIf the customer if the customer has any further questions or concerns we ask that he contact the representative by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident Dell Inc
Complaint: [redacted] I am rejecting this response because:This is a necessary follow up on the initial complaint # [redacted] against DellOn January I have accepted a refurbished system from Dell , in good faithDuring testing of the system I have discovered that the replacement laptop that was sent to me is defectiveThe cooling fan does not work properlyI have confirmed the fact with Dell Tech SupportWhen fan does work it releases strong melting plastic smellSince the system does not cool properly, I can’t use itLet me recap the situation- the original system (Dell Service Tag: [redacted] ) was fixed twice both times were certified for full functionality and both times were not fully operationalThan I had received a refurbished replacement (Dell Service Tag: [redacted] ) certified for full functionality, also not fully functionalNow I have received the second refurbished replacement (Dell Service Tag: [redacted] ) certified for full functionality, and also not fully functionalMoreover, I have contacted [redacted] ***, the representative at Dell, who was provided for me for any further questions and concerns regarding the matter though email on January and January I also have requested an extension of the warranty for the same period of time I was not able to use the laptopI have purchased the original system twelve months ago, and I was not able to use it for more than four months nowIn any case, I have not received any replies; the Dell representative has completely ignored meThat is why I am employing Revdex.com services again to resolve the situationI have been dealing with Dell Since September of I cannot stress enough the severity of the situation since the laptop was bought for business.Despite stated by Dell warranty, since Dell has such a poor quality control of their refurbished products, I have to incised on Dell giving me a compliantly new item with the same or better specifications as the original system (not Inspiron Model as was established during the initial complaint) or a full refundHow much more do I have to endure to have a reliable and operational system? I need a fully functional laptop NOW!!! Also I request an extension of the warranty for appropriate amount of time if Dell chooses to replace the defective system Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Our representative recently contacted Mr [redacted] regarding his concernsIn the interest of customer satisfaction, our representative processed a replacement unit, which was delivered to Mr [redacted] on February 10, under FedEx Tracking number [redacted] Our representative also followto confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support Team Incident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] Our representative, [redacted] , contacted the customer and depot service was dispatchedOur records indicate the system has been repaired and shipped to Ms [redacted] , however; she has not been available for delivery [redacted] remains available and may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell order We regret any dissatisfaction the customer may have experienced and appreciate the feedback provided Dell makes every effort to have computer components available to avoid delays in manufacturing and shipment of orders however, for high end systems which must be configured and built from scratch, there are fewer options for substituting equivalent components so that parts availability can sometimes create unforeseen delays if our third party vendors are unable to procure the parts for Dell Since the date of the submission, a Dell representative contacted the customer to discuss his concerns The customer confirmed that he has now received his order We ask that the customer contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: again this agent from dell is being dishonest I have all emails from him He stated in his email that he didn't believe there was an issue, that this device has no issues, disregarded tech online having multiple screenshots as well as viewing recordings, and their onsite tech guy seeing issues after replacing brand new motherboard with a refurbished one that the plug in ports on the side are lose so connectivity is lost with devices plugged in The agent also knows a return to where this was bought is outside of their time frame and Dell is the only one who can resolve They will not do a refund, and want me to mail them my PC at my expense to them, to already before sending it telling me there is no issue so it will be sent back unfixed Again , I will gladly provide all email correspondence from this agent to show he is telling Revdex.com one story yet not the same to the customer , me They have seen the issue, yet are denying it now I have asked for another agent but was denied I have asked for their legal department but was denied I also replied to the agent stating they could mail me a box to do the return, at their cost, expedited, but they state there is nothing wrong The issue is cheap parts I understand most people do not hard wire connect the internet but I must for my job It's required They have seen the issue, even sent a tech to fix the issue, but with a used part that obviously didn't work They should have fixed it there Taken it in, fixed and brought back out That tech guy comes to my area often, he was there all week, they could have sent him with a working motherboard Now chose to let me lose my job and send them my PC already knowing they say there isn't anything wrong so not planning to fix Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: the response has nothing to do with my complaint Since Dell is unwilling to honor the order, I would hope they could extend the $coupon that expires in ten days Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***A Dell representative recently contacted Ms [redacted] regarding her concernsPlease note that our records do not support the gift card amounts provided by Ms***Our representative informed Ms [redacted] that Dell did not charge her for cancelled orders, which were placed in February Furthermore, Ms [redacted] purchased the gift cards from a retailer; therefore, credits are governed by the policies of the retailer where the gift card was purchasedHer request for refund was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] _***@Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I am not dealing with that individualHes unprofessional, rude, doesn't speak proper English and he resolves nothingThey owe me a TV that isn't damagedThey can send someone out to replace this one with the SAME MODEL but that isn't rusting on the connectionsThey as well can assign someone that speaks English so I don't need an interpreter to understandI speak great English but I do not translateThey sent me a damaged TV in order to get me to stop the requestThe TV has rust on the connections which means salt or something that caused this also got into the TVThat is common sense if it was left some where, where it was able to get on metalThere is delicate electronics on the inside of this TVWhich means they as well have salt or whatever it is that cause this happen, on themThey owe me what I paid for which was a NEW TV that wasn't damaged Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***Our representative recently contacted Mr [redacted] regarding his concernsIn the interest of customer satisfaction, our representative processed a replacement unit, which was delivered to Mr [redacted] on February 9, under FedEx Tracking number [redacted] We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s limited hardware warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] contact has any further concerns regarding this case Sincerely, Executive Support Team Incident ID: [redacted] Dell Inc
Dear Revdex.com, Our records indicate that Dell representative [redacted] has followed up with the customer in regards to her rebuttalThe representative explained we are replacing the unit under the terms and conditions of the warranty that state: The replacement system will be comparable or similar the configuration the customer has been offered has upgrades on it but a cell battery is not an option for this systemThe representative is waiting for the customer to make a decision to accept the replacement or have her original system worked onThe representative will hold the offer open for business daysWe ask that the customer please follow up with the representative by emailing at [redacted] @Dell.comHardware warranty terms and conditions link: [redacted] Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerOur records indicate that pictures were offered to the customer of the system with the liquid spillageAs Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this matterShould the customer need future assistance, we ask that they contact Dell via email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/SupportSincerely, Advanced Resolution Group FID # [redacted] Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell records show the customer has only had one service dispatch done on the system in October If the customer is concerned about falling out of warranty he does have the option of purchasing an extended warrantyWe have included the link to the customer warranty information: [redacted] As Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this matterShould the customer need future assistance, we ask that they contact Dell via email or chat by visiting [redacted] t or for online assistance at [redacted] Sincerely, Advanced Resolution Group FID # [redacted] Dell
Complaint: [redacted] I am rejecting this response because:I completely understood that Dell had a pricing mistake on their site and choose to recall the package that was shipped to me and I never received; I have no qualms with that.The problem is that Dell held onto my money for days before issuing a refund, even after telling me that it would be refunded within business days of them receiving the package back at their facilitiesThe only reason I knew something was going on was I was watching the UPS tracking and noticed that someone had changed the delivery addressUntil I contacted Dell for the 3rd time, I though the shipment had been re-routed fraudulently by someone else trying to steal the package.Dell's customer support has been a nightmare throughout this, in fact their own online system still shows the order as having been delivered to my home shipping address (see attachment).I'm not disgruntled that I didn't receive my order and understand completely why they did the recall; the problem is with their lack of customer service, leaving customers in the dark, and poor handling of the situation Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submission Our records indicate the customer has confirmed his system is now working as intended He is happy with the computer and is no longer interested in returning it for a refund The customer shared with [redacted] he is looking to purchase another Dell from Dell and wanted to know what type of discount Dell could provide him toward this new purchase [redacted] has made a handsome offer to the customer, but he has expressed he would prefer a fifty (50%) percent discount off the purchase of a new Dell computer from Dell [redacted] has informed the customer, this is not possible, so [redacted] had to respectfully deny the customer’s request Please have the customer contact [redacted] , who can be reached directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; [redacted] has researched the matter for the customer [redacted] has explained to the customer the shipment had initially been shipped to the wrong address, however Dell had submitted a Change of Address Form to Federal Express to correct the delivery address [redacted] has provided the customer with proof of delivery and has asked them to confirm receipt; but there has been no response by the customer Rajeev’s last message to the customer was to invite them to call or email him if they should need any further assistance in this matter Please have the customer contact our representative directly by email at [redacted] and [redacted] will be happy to assist them Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I appreciate Dell responding quickly to this issue.I also wish to express my sincere appreciation of the work that the Revdex.com does for consumers Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: Dell is trying to shift the blame to myself and the other consumers as a result of their error, stating that it was a clear error that we tried to take advantage ofI, and many others that placed an order, assumed that Dell was trying to clear out older stock that wasn't being used, hence the pricing, which we assumed to be correct Regards, [redacted]
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction she may have experienced and appreciate the feedback provided Since the date of the submission, a Dell representative contacted the customer to provide assistance The customer subsequently confirmed that she has received a refund and a replacement gift card We ask that the customer may contact our representative at [redacted] @dell.com for any further assistance she may need regarding this matterSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience Dell representative, Arun, contacted the customer the representative authorized a new system exchangeThe representative followed up and confirmed delivery and no further questionsIf the customer if the customer has any further questions or concerns we ask that he contact the representative by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident Dell Inc
Complaint: [redacted] I am rejecting this response because:This is a necessary follow up on the initial complaint # [redacted] against DellOn January I have accepted a refurbished system from Dell , in good faithDuring testing of the system I have discovered that the replacement laptop that was sent to me is defectiveThe cooling fan does not work properlyI have confirmed the fact with Dell Tech SupportWhen fan does work it releases strong melting plastic smellSince the system does not cool properly, I can’t use itLet me recap the situation- the original system (Dell Service Tag: [redacted] ) was fixed twice both times were certified for full functionality and both times were not fully operationalThan I had received a refurbished replacement (Dell Service Tag: [redacted] ) certified for full functionality, also not fully functionalNow I have received the second refurbished replacement (Dell Service Tag: [redacted] ) certified for full functionality, and also not fully functionalMoreover, I have contacted [redacted] ***, the representative at Dell, who was provided for me for any further questions and concerns regarding the matter though email on January and January I also have requested an extension of the warranty for the same period of time I was not able to use the laptopI have purchased the original system twelve months ago, and I was not able to use it for more than four months nowIn any case, I have not received any replies; the Dell representative has completely ignored meThat is why I am employing Revdex.com services again to resolve the situationI have been dealing with Dell Since September of I cannot stress enough the severity of the situation since the laptop was bought for business.Despite stated by Dell warranty, since Dell has such a poor quality control of their refurbished products, I have to incised on Dell giving me a compliantly new item with the same or better specifications as the original system (not Inspiron Model as was established during the initial complaint) or a full refundHow much more do I have to endure to have a reliable and operational system? I need a fully functional laptop NOW!!! Also I request an extension of the warranty for appropriate amount of time if Dell chooses to replace the defective system Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Our representative recently contacted Mr [redacted] regarding his concernsIn the interest of customer satisfaction, our representative processed a replacement unit, which was delivered to Mr [redacted] on February 10, under FedEx Tracking number [redacted] Our representative also followto confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support Team Incident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] Our representative, [redacted] , contacted the customer and depot service was dispatchedOur records indicate the system has been repaired and shipped to Ms [redacted] , however; she has not been available for delivery [redacted] remains available and may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell order We regret any dissatisfaction the customer may have experienced and appreciate the feedback provided Dell makes every effort to have computer components available to avoid delays in manufacturing and shipment of orders however, for high end systems which must be configured and built from scratch, there are fewer options for substituting equivalent components so that parts availability can sometimes create unforeseen delays if our third party vendors are unable to procure the parts for Dell Since the date of the submission, a Dell representative contacted the customer to discuss his concerns The customer confirmed that he has now received his order We ask that the customer contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: again this agent from dell is being dishonest I have all emails from him He stated in his email that he didn't believe there was an issue, that this device has no issues, disregarded tech online having multiple screenshots as well as viewing recordings, and their onsite tech guy seeing issues after replacing brand new motherboard with a refurbished one that the plug in ports on the side are lose so connectivity is lost with devices plugged in The agent also knows a return to where this was bought is outside of their time frame and Dell is the only one who can resolve They will not do a refund, and want me to mail them my PC at my expense to them, to already before sending it telling me there is no issue so it will be sent back unfixed Again , I will gladly provide all email correspondence from this agent to show he is telling Revdex.com one story yet not the same to the customer , me They have seen the issue, yet are denying it now I have asked for another agent but was denied I have asked for their legal department but was denied I also replied to the agent stating they could mail me a box to do the return, at their cost, expedited, but they state there is nothing wrong The issue is cheap parts I understand most people do not hard wire connect the internet but I must for my job It's required They have seen the issue, even sent a tech to fix the issue, but with a used part that obviously didn't work They should have fixed it there Taken it in, fixed and brought back out That tech guy comes to my area often, he was there all week, they could have sent him with a working motherboard Now chose to let me lose my job and send them my PC already knowing they say there isn't anything wrong so not planning to fix Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: the response has nothing to do with my complaint Since Dell is unwilling to honor the order, I would hope they could extend the $coupon that expires in ten days Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***A Dell representative recently contacted Ms [redacted] regarding her concernsPlease note that our records do not support the gift card amounts provided by Ms***Our representative informed Ms [redacted] that Dell did not charge her for cancelled orders, which were placed in February Furthermore, Ms [redacted] purchased the gift cards from a retailer; therefore, credits are governed by the policies of the retailer where the gift card was purchasedHer request for refund was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] _***@Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I am not dealing with that individualHes unprofessional, rude, doesn't speak proper English and he resolves nothingThey owe me a TV that isn't damagedThey can send someone out to replace this one with the SAME MODEL but that isn't rusting on the connectionsThey as well can assign someone that speaks English so I don't need an interpreter to understandI speak great English but I do not translateThey sent me a damaged TV in order to get me to stop the requestThe TV has rust on the connections which means salt or something that caused this also got into the TVThat is common sense if it was left some where, where it was able to get on metalThere is delicate electronics on the inside of this TVWhich means they as well have salt or whatever it is that cause this happen, on themThey owe me what I paid for which was a NEW TV that wasn't damaged Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***Our representative recently contacted Mr [redacted] regarding his concernsIn the interest of customer satisfaction, our representative processed a replacement unit, which was delivered to Mr [redacted] on February 9, under FedEx Tracking number [redacted] We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s limited hardware warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] contact has any further concerns regarding this case Sincerely, Executive Support Team Incident ID: [redacted] Dell Inc
Dear Revdex.com, Our records indicate that Dell representative [redacted] has followed up with the customer in regards to her rebuttalThe representative explained we are replacing the unit under the terms and conditions of the warranty that state: The replacement system will be comparable or similar the configuration the customer has been offered has upgrades on it but a cell battery is not an option for this systemThe representative is waiting for the customer to make a decision to accept the replacement or have her original system worked onThe representative will hold the offer open for business daysWe ask that the customer please follow up with the representative by emailing at [redacted] @Dell.comHardware warranty terms and conditions link: [redacted] Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerOur records indicate that pictures were offered to the customer of the system with the liquid spillageAs Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this matterShould the customer need future assistance, we ask that they contact Dell via email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/SupportSincerely, Advanced Resolution Group FID # [redacted] Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell records show the customer has only had one service dispatch done on the system in October If the customer is concerned about falling out of warranty he does have the option of purchasing an extended warrantyWe have included the link to the customer warranty information: [redacted] As Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this matterShould the customer need future assistance, we ask that they contact Dell via email or chat by visiting [redacted] t or for online assistance at [redacted] Sincerely, Advanced Resolution Group FID # [redacted] Dell
Complaint: [redacted] I am rejecting this response because:I completely understood that Dell had a pricing mistake on their site and choose to recall the package that was shipped to me and I never received; I have no qualms with that.The problem is that Dell held onto my money for days before issuing a refund, even after telling me that it would be refunded within business days of them receiving the package back at their facilitiesThe only reason I knew something was going on was I was watching the UPS tracking and noticed that someone had changed the delivery addressUntil I contacted Dell for the 3rd time, I though the shipment had been re-routed fraudulently by someone else trying to steal the package.Dell's customer support has been a nightmare throughout this, in fact their own online system still shows the order as having been delivered to my home shipping address (see attachment).I'm not disgruntled that I didn't receive my order and understand completely why they did the recall; the problem is with their lack of customer service, leaving customers in the dark, and poor handling of the situation Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submission Our records indicate the customer has confirmed his system is now working as intended He is happy with the computer and is no longer interested in returning it for a refund The customer shared with [redacted] he is looking to purchase another Dell from Dell and wanted to know what type of discount Dell could provide him toward this new purchase [redacted] has made a handsome offer to the customer, but he has expressed he would prefer a fifty (50%) percent discount off the purchase of a new Dell computer from Dell [redacted] has informed the customer, this is not possible, so [redacted] had to respectfully deny the customer’s request Please have the customer contact [redacted] , who can be reached directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; [redacted] has researched the matter for the customer [redacted] has explained to the customer the shipment had initially been shipped to the wrong address, however Dell had submitted a Change of Address Form to Federal Express to correct the delivery address [redacted] has provided the customer with proof of delivery and has asked them to confirm receipt; but there has been no response by the customer Rajeev’s last message to the customer was to invite them to call or email him if they should need any further assistance in this matter Please have the customer contact our representative directly by email at [redacted] and [redacted] will be happy to assist them Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I appreciate Dell responding quickly to this issue.I also wish to express my sincere appreciation of the work that the Revdex.com does for consumers Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: Dell is trying to shift the blame to myself and the other consumers as a result of their error, stating that it was a clear error that we tried to take advantage ofI, and many others that placed an order, assumed that Dell was trying to clear out older stock that wasn't being used, hence the pricing, which we assumed to be correct Regards, [redacted]
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction she may have experienced and appreciate the feedback provided Since the date of the submission, a Dell representative contacted the customer to provide assistance The customer subsequently confirmed that she has received a refund and a replacement gift card We ask that the customer may contact our representative at [redacted] @dell.com for any further assistance she may need regarding this matterSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc