Complaint: [redacted] I am rejecting this response because:This is a necessary follow up on the initial complaint # [redacted] against DellOn January I have accepted a refurbished system from Dell , in good faithDuring testing of the system I have discovered that the replacement laptop that was sent to me is defectiveThe cooling fan does not work properlyI have confirmed the fact with Dell Tech SupportWhen fan does work it releases strong melting plastic smellSince the system does not cool properly, I can’t use itLet me recap the situation- the original system (Dell Service Tag: [redacted] ) was fixed twice both times were certified for full functionality and both times were not fully operationalThan I had received a refurbished replacement (Dell Service Tag: [redacted] ) certified for full functionality, also not fully functionalNow I have received the second refurbished replacement (Dell Service Tag: [redacted] ) certified for full functionality, and also not fully functionalMoreover, I have contacted [redacted] ***, the representative at Dell, who was provided for me for any further questions and concerns regarding the matter though email on January and January I also have requested an extension of the warranty for the same period of time I was not able to use the laptopI have purchased the original system twelve months ago, and I was not able to use it for more than four months nowIn any case, I have not received any replies; the Dell representative has completely ignored meThat is why I am employing Revdex.com services again to resolve the situationI have been dealing with Dell Since September of I cannot stress enough the severity of the situation since the laptop was bought for business.Despite stated by Dell warranty, since Dell has such a poor quality control of their refurbished products, I have to incised on Dell giving me a compliantly new item with the same or better specifications as the original system (not Inspiron Model as was established during the initial complaint) or a full refundHow much more do I have to endure to have a reliable and operational system? I need a fully functional laptop NOW!!! Also I request an extension of the warranty for appropriate amount of time if Dell chooses to replace the defective system Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: This was not the agreement that I entered into with the Dell Sales Representative- [redacted] *** This agreement is documented in the Chat Session that I forwarded to DellI still have not received the gift card and I did check my spam/junk email folder Besides, I am not sure that I want to do business any longer with Dell I either want a refund that I can apply to my dell financial account or I want the credited to my account as originally agreed Regards, [redacted] ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsAs a onetime gesture of goodwill and in the interest of customer satisfaction, our representative processed a depot repair at a discounted rateOur records show that the repaired unit was delivered to Mr [redacted] on November 29, Our representative also followto confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s follow up submission Customer expressed dissatisfaction with Dell’s response and still needs assistance Since the date of the follow up submission, Dell records indicate a service dispatch was processed to repair the customer’s keyboard and display Our representative followed up with the customer who indicated it appears the issues are now resolved The customer may contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matterSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction she may have experienced and appreciate the feedback provided Since the date of the submission, a Dell representative contacted the customer to provide assistance The customer subsequently confirmed that she has received a refund and a replacement gift card We ask that the customer may contact our representative at [redacted] @dell.com for any further assistance she may need regarding this matterSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: International Transfer of Ownership was already completed Feb - screens provided to Advanced Resolution Group representatives a few times before escalating and opening a Revdex.com case Screen shots also provided to Revdex.com via email Postal Address for the prepaid return shipping label, and last digits of the credit card which the refund needs to be processed back on have been provided to Dell/ [redacted] on Jul For the record, Dell's email regarding the refund - I've been informed it takes days for the credit Please confirm if the credit is going to be expedited or not? Regards, [redacted]
Dear Revdex.com, This matter has been previously addressed this matter, no alterations have been/will be made to the final resolutionThe system is out of warranty so no assurance will be made on the systemWe were providing the option for a depot service as a goodwill gestureAdvanced Resolution Group Incident [redacted] Dell Inc
Our records indicate Dell representative, [redacted] has authorized and requested a refund of the Depot Service Fee back to the customer; the Reference Number for this request is [redacted] Additionally, per the customer’s request, [redacted] ’s manager has taken ownership of the case and will work directly with the customer to bring this matter to closure They have made some phone calls and have sent an email in order to schedule a convenient time for the two to speak together We ask that the customer follow through on these calls, or if she prefers, the email
Dear Revdex.com, Thank you for providing a copy of Mr [redacted] ’s submission Mr [redacted] expressed dissatisfaction with the communication and processing expectations for a recent Dell order We regret any miscommunication which may have occurred and appreciate the feedbackDell makes every effort to avoid errors on the Dell site and in our communications with customers as we fully understand the bad experience it can cause Dell customers, and Dell Sometimes an error may occur and, for this reason, throughout Dell’s site, there is messaging which indicates Dell reserves the right to cancel orders arising from pricing or other errors Since the date of the submission, a Dell representative contacted Mr [redacted] to advise that the order could not be placed at the price he requested due to a pricing error and, per Dell policy we would be unable to process an order at the incorrect price We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submission Our records indicate the customer has confirmed his system is now working as intended He is happy with the computer and is no longer interested in returning it for a refund The customer shared with [redacted] he is looking to purchase another Dell from Dell and wanted to know what type of discount Dell could provide him toward this new purchase [redacted] has made a handsome offer to the customer, but he has expressed he would prefer a fifty (50%) percent discount off the purchase of a new Dell computer from Dell [redacted] has informed the customer, this is not possible, so [redacted] had to respectfully deny the customer’s request Please have the customer contact [redacted] , who can be reached directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I appreciate Dell responding quickly to this issue.I also wish to express my sincere appreciation of the work that the Revdex.com does for consumers Regards, [redacted]
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell order We regret any dissatisfaction the customer may have experienced and appreciate the feedback provided Dell makes every effort to have computer components available to avoid delays in manufacturing and shipment of orders however, for high end systems which must be configured and built from scratch, there are fewer options for substituting equivalent components so that parts availability can sometimes create unforeseen delays if our third party vendors are unable to procure the parts for Dell Since the date of the submission, a Dell representative contacted the customer to discuss his concerns The customer confirmed that he has now received his order We ask that the customer contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***Our representative recently contacted Mr [redacted] regarding his concernsIn the interest of customer satisfaction, our representative processed a replacement unit, which was delivered to Mr [redacted] on February 9, under FedEx Tracking number [redacted] We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s limited hardware warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] contact has any further concerns regarding this case Sincerely, Executive Support Team Incident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur records show that as a onetime goodwill gesture, he was provided a partial creditPlease note that our representative offered a product return; however, Mr [redacted] elected not to accept our offerHis request for any additional compensation was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist within the terms of the Limited Hardware WarrantyOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: He offered me less than the first rep I talked to out of the ten they transferred me to, to try and come to up with a reasonable solution I run my business and life on my computer, that is why I bartered for two day shipping in the price after having my previous Dell xps stolen I had to immediately start using the computer they sent me to run my business It took a full weeks to fully restore the computer on Carbonite backup service even after I received it, all back up services are very slow Just offering to put the burden of bad accountability of their company and salespeople on me isn't a fair solution to make up for their very clear, even likely conscious (on the part of the overseas sales person, and overlooking it on the company's part by not making it right) mistake I later came to find the sales person shouldn't have guaranteed me the fingerprint reader, as their system doesn't distinguish ones with or without on refurbished computers like I purchased, so I am assuming he really wanted the sale to list it on my order The same reason he was willing to tell me it had the Samsung hard drive, not the older Toshiba that is literally up to half the speed.From a review on ultrabook review, Dell is shipping the with two different SSDs at the moment: Samsung and Toshiba (and judging by the firmwares on the website, may add a third: LiteOn)However, the Toshiba XGdrives are between ? and ½ the speed of the Samsung PM961s.The 1TB drive in my unit is the Toshiba XG4, unfortunately, meaning I have decent read speeds (1700Mb/s) and much slower write speeds (800Mb/s)It’s downright disingenuous that despite paying the same price and getting (allegedly) the same specs, users will be getting such disparate performanceDell seems to be sending the units with the PMto reviewers and shipping the XGout mostly to consumers, and they should be called out on thisShame This is why I very specifically asked to make sure I got the Samsung [redacted] I have spent three and a half hours on phones with Dell and having to write all this to be offered nothing but the obligatory return, which would leave me without a computer for some time, and even longer to set up again This person online seems to have been offered $refund for receiving Toshiba hard drive and he doesn't even mention being promised one like me, plus me not getting the finger print reader [redacted] Here are problems with toshiba, dell replacing with Samsung, [redacted] Another customer, Dell, I give upYou have destroyed a year relationship with my firm by continuously screwing up orders and by being unwilling to correct them, [redacted] I was going to buy last year's model and put in a faster SSD, was even looking at used ones on Craigslist to save money, they haven’t changed the form factored, only bumped up the specs, but decided to go with this years model since I could get the fingerprint reader for security and ease (especially after having my laptop stolen which unnerved me possibly having my info out there) and Samsung hard drive and not have to replace one myself IE I payed a lot more money since they guaranteed me those two things Regards, [redacted]
Today’s Date: 07/16/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: again this agent from dell is being dishonest I have all emails from him He stated in his email that he didn't believe there was an issue, that this device has no issues, disregarded tech online having multiple screenshots as well as viewing recordings, and their onsite tech guy seeing issues after replacing brand new motherboard with a refurbished one that the plug in ports on the side are lose so connectivity is lost with devices plugged in The agent also knows a return to where this was bought is outside of their time frame and Dell is the only one who can resolve They will not do a refund, and want me to mail them my PC at my expense to them, to already before sending it telling me there is no issue so it will be sent back unfixed Again , I will gladly provide all email correspondence from this agent to show he is telling Revdex.com one story yet not the same to the customer , me They have seen the issue, yet are denying it now I have asked for another agent but was denied I have asked for their legal department but was denied I also replied to the agent stating they could mail me a box to do the return, at their cost, expedited, but they state there is nothing wrong The issue is cheap parts I understand most people do not hard wire connect the internet but I must for my job It's required They have seen the issue, even sent a tech to fix the issue, but with a used part that obviously didn't work They should have fixed it there Taken it in, fixed and brought back out That tech guy comes to my area often, he was there all week, they could have sent him with a working motherboard Now chose to let me lose my job and send them my PC already knowing they say there isn't anything wrong so not planning to fix Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: Dell is trying to shift the blame to myself and the other consumers as a result of their error, stating that it was a clear error that we tried to take advantage ofI, and many others that placed an order, assumed that Dell was trying to clear out older stock that wasn't being used, hence the pricing, which we assumed to be correct Regards, [redacted]
Dear Revdex.com, Our records indicate that Dell representative [redacted] has followed up with the customer in regards to her rebuttalThe representative explained we are replacing the unit under the terms and conditions of the warranty that state: The replacement system will be comparable or similar the configuration the customer has been offered has upgrades on it but a cell battery is not an option for this systemThe representative is waiting for the customer to make a decision to accept the replacement or have her original system worked onThe representative will hold the offer open for business daysWe ask that the customer please follow up with the representative by emailing at [redacted] @Dell.comHardware warranty terms and conditions link: [redacted] Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:This is a necessary follow up on the initial complaint # [redacted] against DellOn January I have accepted a refurbished system from Dell , in good faithDuring testing of the system I have discovered that the replacement laptop that was sent to me is defectiveThe cooling fan does not work properlyI have confirmed the fact with Dell Tech SupportWhen fan does work it releases strong melting plastic smellSince the system does not cool properly, I can’t use itLet me recap the situation- the original system (Dell Service Tag: [redacted] ) was fixed twice both times were certified for full functionality and both times were not fully operationalThan I had received a refurbished replacement (Dell Service Tag: [redacted] ) certified for full functionality, also not fully functionalNow I have received the second refurbished replacement (Dell Service Tag: [redacted] ) certified for full functionality, and also not fully functionalMoreover, I have contacted [redacted] ***, the representative at Dell, who was provided for me for any further questions and concerns regarding the matter though email on January and January I also have requested an extension of the warranty for the same period of time I was not able to use the laptopI have purchased the original system twelve months ago, and I was not able to use it for more than four months nowIn any case, I have not received any replies; the Dell representative has completely ignored meThat is why I am employing Revdex.com services again to resolve the situationI have been dealing with Dell Since September of I cannot stress enough the severity of the situation since the laptop was bought for business.Despite stated by Dell warranty, since Dell has such a poor quality control of their refurbished products, I have to incised on Dell giving me a compliantly new item with the same or better specifications as the original system (not Inspiron Model as was established during the initial complaint) or a full refundHow much more do I have to endure to have a reliable and operational system? I need a fully functional laptop NOW!!! Also I request an extension of the warranty for appropriate amount of time if Dell chooses to replace the defective system Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: This was not the agreement that I entered into with the Dell Sales Representative- [redacted] *** This agreement is documented in the Chat Session that I forwarded to DellI still have not received the gift card and I did check my spam/junk email folder Besides, I am not sure that I want to do business any longer with Dell I either want a refund that I can apply to my dell financial account or I want the credited to my account as originally agreed Regards, [redacted] ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsAs a onetime gesture of goodwill and in the interest of customer satisfaction, our representative processed a depot repair at a discounted rateOur records show that the repaired unit was delivered to Mr [redacted] on November 29, Our representative also followto confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s follow up submission Customer expressed dissatisfaction with Dell’s response and still needs assistance Since the date of the follow up submission, Dell records indicate a service dispatch was processed to repair the customer’s keyboard and display Our representative followed up with the customer who indicated it appears the issues are now resolved The customer may contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matterSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction she may have experienced and appreciate the feedback provided Since the date of the submission, a Dell representative contacted the customer to provide assistance The customer subsequently confirmed that she has received a refund and a replacement gift card We ask that the customer may contact our representative at [redacted] @dell.com for any further assistance she may need regarding this matterSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: International Transfer of Ownership was already completed Feb - screens provided to Advanced Resolution Group representatives a few times before escalating and opening a Revdex.com case Screen shots also provided to Revdex.com via email Postal Address for the prepaid return shipping label, and last digits of the credit card which the refund needs to be processed back on have been provided to Dell/ [redacted] on Jul For the record, Dell's email regarding the refund - I've been informed it takes days for the credit Please confirm if the credit is going to be expedited or not? Regards, [redacted]
Dear Revdex.com, This matter has been previously addressed this matter, no alterations have been/will be made to the final resolutionThe system is out of warranty so no assurance will be made on the systemWe were providing the option for a depot service as a goodwill gestureAdvanced Resolution Group Incident [redacted] Dell Inc
Our records indicate Dell representative, [redacted] has authorized and requested a refund of the Depot Service Fee back to the customer; the Reference Number for this request is [redacted] Additionally, per the customer’s request, [redacted] ’s manager has taken ownership of the case and will work directly with the customer to bring this matter to closure They have made some phone calls and have sent an email in order to schedule a convenient time for the two to speak together We ask that the customer follow through on these calls, or if she prefers, the email
Dear Revdex.com, Thank you for providing a copy of Mr [redacted] ’s submission Mr [redacted] expressed dissatisfaction with the communication and processing expectations for a recent Dell order We regret any miscommunication which may have occurred and appreciate the feedbackDell makes every effort to avoid errors on the Dell site and in our communications with customers as we fully understand the bad experience it can cause Dell customers, and Dell Sometimes an error may occur and, for this reason, throughout Dell’s site, there is messaging which indicates Dell reserves the right to cancel orders arising from pricing or other errors Since the date of the submission, a Dell representative contacted Mr [redacted] to advise that the order could not be placed at the price he requested due to a pricing error and, per Dell policy we would be unable to process an order at the incorrect price We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submission Our records indicate the customer has confirmed his system is now working as intended He is happy with the computer and is no longer interested in returning it for a refund The customer shared with [redacted] he is looking to purchase another Dell from Dell and wanted to know what type of discount Dell could provide him toward this new purchase [redacted] has made a handsome offer to the customer, but he has expressed he would prefer a fifty (50%) percent discount off the purchase of a new Dell computer from Dell [redacted] has informed the customer, this is not possible, so [redacted] had to respectfully deny the customer’s request Please have the customer contact [redacted] , who can be reached directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I appreciate Dell responding quickly to this issue.I also wish to express my sincere appreciation of the work that the Revdex.com does for consumers Regards, [redacted]
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell order We regret any dissatisfaction the customer may have experienced and appreciate the feedback provided Dell makes every effort to have computer components available to avoid delays in manufacturing and shipment of orders however, for high end systems which must be configured and built from scratch, there are fewer options for substituting equivalent components so that parts availability can sometimes create unforeseen delays if our third party vendors are unable to procure the parts for Dell Since the date of the submission, a Dell representative contacted the customer to discuss his concerns The customer confirmed that he has now received his order We ask that the customer contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***Our representative recently contacted Mr [redacted] regarding his concernsIn the interest of customer satisfaction, our representative processed a replacement unit, which was delivered to Mr [redacted] on February 9, under FedEx Tracking number [redacted] We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s limited hardware warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] contact has any further concerns regarding this case Sincerely, Executive Support Team Incident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur records show that as a onetime goodwill gesture, he was provided a partial creditPlease note that our representative offered a product return; however, Mr [redacted] elected not to accept our offerHis request for any additional compensation was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist within the terms of the Limited Hardware WarrantyOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: He offered me less than the first rep I talked to out of the ten they transferred me to, to try and come to up with a reasonable solution I run my business and life on my computer, that is why I bartered for two day shipping in the price after having my previous Dell xps stolen I had to immediately start using the computer they sent me to run my business It took a full weeks to fully restore the computer on Carbonite backup service even after I received it, all back up services are very slow Just offering to put the burden of bad accountability of their company and salespeople on me isn't a fair solution to make up for their very clear, even likely conscious (on the part of the overseas sales person, and overlooking it on the company's part by not making it right) mistake I later came to find the sales person shouldn't have guaranteed me the fingerprint reader, as their system doesn't distinguish ones with or without on refurbished computers like I purchased, so I am assuming he really wanted the sale to list it on my order The same reason he was willing to tell me it had the Samsung hard drive, not the older Toshiba that is literally up to half the speed.From a review on ultrabook review, Dell is shipping the with two different SSDs at the moment: Samsung and Toshiba (and judging by the firmwares on the website, may add a third: LiteOn)However, the Toshiba XGdrives are between ? and ½ the speed of the Samsung PM961s.The 1TB drive in my unit is the Toshiba XG4, unfortunately, meaning I have decent read speeds (1700Mb/s) and much slower write speeds (800Mb/s)It’s downright disingenuous that despite paying the same price and getting (allegedly) the same specs, users will be getting such disparate performanceDell seems to be sending the units with the PMto reviewers and shipping the XGout mostly to consumers, and they should be called out on thisShame This is why I very specifically asked to make sure I got the Samsung [redacted] I have spent three and a half hours on phones with Dell and having to write all this to be offered nothing but the obligatory return, which would leave me without a computer for some time, and even longer to set up again This person online seems to have been offered $refund for receiving Toshiba hard drive and he doesn't even mention being promised one like me, plus me not getting the finger print reader [redacted] Here are problems with toshiba, dell replacing with Samsung, [redacted] Another customer, Dell, I give upYou have destroyed a year relationship with my firm by continuously screwing up orders and by being unwilling to correct them, [redacted] I was going to buy last year's model and put in a faster SSD, was even looking at used ones on Craigslist to save money, they haven’t changed the form factored, only bumped up the specs, but decided to go with this years model since I could get the fingerprint reader for security and ease (especially after having my laptop stolen which unnerved me possibly having my info out there) and Samsung hard drive and not have to replace one myself IE I payed a lot more money since they guaranteed me those two things Regards, [redacted]
Today’s Date: 07/16/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: again this agent from dell is being dishonest I have all emails from him He stated in his email that he didn't believe there was an issue, that this device has no issues, disregarded tech online having multiple screenshots as well as viewing recordings, and their onsite tech guy seeing issues after replacing brand new motherboard with a refurbished one that the plug in ports on the side are lose so connectivity is lost with devices plugged in The agent also knows a return to where this was bought is outside of their time frame and Dell is the only one who can resolve They will not do a refund, and want me to mail them my PC at my expense to them, to already before sending it telling me there is no issue so it will be sent back unfixed Again , I will gladly provide all email correspondence from this agent to show he is telling Revdex.com one story yet not the same to the customer , me They have seen the issue, yet are denying it now I have asked for another agent but was denied I have asked for their legal department but was denied I also replied to the agent stating they could mail me a box to do the return, at their cost, expedited, but they state there is nothing wrong The issue is cheap parts I understand most people do not hard wire connect the internet but I must for my job It's required They have seen the issue, even sent a tech to fix the issue, but with a used part that obviously didn't work They should have fixed it there Taken it in, fixed and brought back out That tech guy comes to my area often, he was there all week, they could have sent him with a working motherboard Now chose to let me lose my job and send them my PC already knowing they say there isn't anything wrong so not planning to fix Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: Dell is trying to shift the blame to myself and the other consumers as a result of their error, stating that it was a clear error that we tried to take advantage ofI, and many others that placed an order, assumed that Dell was trying to clear out older stock that wasn't being used, hence the pricing, which we assumed to be correct Regards, [redacted]
Dear Revdex.com, Our records indicate that Dell representative [redacted] has followed up with the customer in regards to her rebuttalThe representative explained we are replacing the unit under the terms and conditions of the warranty that state: The replacement system will be comparable or similar the configuration the customer has been offered has upgrades on it but a cell battery is not an option for this systemThe representative is waiting for the customer to make a decision to accept the replacement or have her original system worked onThe representative will hold the offer open for business daysWe ask that the customer please follow up with the representative by emailing at [redacted] @Dell.comHardware warranty terms and conditions link: [redacted] Sincerely Advanced Resolution Group Incident [redacted] Dell Inc