Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmission Customer expressed dissatisfaction with Dell’s response We regret any miscommunication which may have occurred and appreciate the feedback When Dell provides a promotional TV or other third party item at no additional charge with the purchase of a Dell computer, a separate invoice must be produced and sent to our third party vendor for fulfillment The invoice amount for the promotional item is deducted from the total computer price in order to provide a separate receipt for warranty purposes and in the event a customer elects to return one or both items Any pricing disputes or discrepancies should be addressed within days of invoice so that the customer would have the option to return one or both products for a full refund As previously stated, since the date of the original submission, our representative verified that pricing for the July, 2015, orders was accurate and there is no record of the customer contacting Dell to dispute any charges at that time As Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this case Our agent remains available, should the customer wish to discuss this matter further however there will be no change to this response.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Dell facts or inaccurate the system was received in parts four separate delivery days from July 31, thru August 7, 2016, the first contact to dell regarding system Blue screen issues were August 18, , the second contact to Dell September 1,by way of online chatthe third contact to dell regarding issue was two hours on the phone with tech support on September 16,2016.fouth contact was September 21, 2016.fifth contact was SEPTEMBER 26,two hours with tech supportSix contact was October 3,Seventh contact was on October 7, wsith [redacted] regarding no one issues a refund or a return ticket.eigth contact was with the Dell community post compliant about issuesMy final contacts were with So called corportate gets involved recieved emails from [redacted] ***, [redacted] * [redacted] and so on [redacted] ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsAs a onetime gesture of goodwill and in the interest of customer satisfaction, our representative processed a depot repair at a discounted rateOur records show that the repaired unit was delivered to Mr [redacted] on November 29, Our representative also followto confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:Despite the claims of "mailing lists", these are direct emails and phone calls in regards to "service order requests" and "technical support". This is not marketing material that needs to be opted out of, this is a direct misuse of personal information that is unsolicited. Regards, [redacted]
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***A Dell representative made multiple attempts to reach Ms***; however, has not been able to discuss the contents of her correspondenceWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by email at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolution Sincerely, Executive Support Team Incident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because this is what they offered in the first place and I don't want another repair The last time we sent it in she was without a computer for almost and month and then it worked for only days! We have been waiting for over a month for a response from the "escalation team" which has only said the same thing the first guy said We will fix it In my opinion it is under warranty of less than days because she only had it working for days after it was repaired In addition, she does have an email and verbal confirmation that they will send her a refund Regards, [redacted] ***
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has issued onsite service to repair the customer’s computer Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: They sent the new computer with none of the features I paid extra for and this is after I emailed them the paid for spec sheetThat company is a joke! Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe representative [redacted] has followed up with the customer and under the terms of the hardware warranty a refurbished exchange system has been offeredAt this time the representative is awaiting for the customer to confirm the resolution the representative will begin the exchange processThe representative can be reached by emailing at [redacted] @Dell.com Sincerely, Advanced Resolution Group INC# [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] * [redacted] regarding onsite service delaysPlease note that her service was delayed due to product availability issuesOur records show that an onsite service was completed on September 30th, In the interest of customer satisfaction, our representative processed six months warranty extension and followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***A Dell representative recently contacted Ms [redacted] regarding her concernsOur records indicate the original invoice date of December 2nd, Our representative explained the terms of sale, limited hardware warranty, and return policy [redacted] Our representative also offered technical assistance, as well as, an onsite and a depot servicePlease note that Ms [redacted] elected not to accept our offer of assistanceHer request for a replacement unit was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, The representative [redacted] is working with our gift card team to resolve the credit issueThe representative will be following up with a final resolutionThe representative can be reached by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: In regards to this case, and by my investigation about the problem, it is clear that dell has been cleared of ;fault and will be relievedIf there was a stress imposed to dell I am sorry for any inconvenienceThank you Regards, [redacted]
Dear Revdex.com, Our records indicate that the shipping material has been delivered to the customerAt this time we are waiting for Ms [redacted] to ship the system to the depot for reviewThe representative will continue to maintain ownership of the account and will remain in contact with Ms [redacted] We ask that the customer follow up with the representative by emailing [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell order We regret any miscommunication which may have occurred and appreciate the feedbackDell makes every effort to avoid errors on the Dell site and in our communications with customers as we fully understand the bad experience it can cause Dell customers, and Dell Sometimes an error may occur and, for this reason, throughout Dell’s site, there is messaging which indicates Dell reserves the right to cancel orders arising from pricing or other errors Since the date of the submission, a Dell representative contacted the customer to advise that the order could not be placed at the price he requested due to a pricing error and, per Dell policy we would be unable to process an order at the incorrect price We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr [redacted] * [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative explained the terms of sale and limited hardware warrantyAs a gesture of goodwill and in the interest of customer satisfaction, our representative processed a replacement unit and followto confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @DELL.com, in case Mr [redacted] has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has issued a credit to resolve the customer’s issue Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmission Customer expressed dissatisfaction with Dell’s response We regret any miscommunication which may have occurred and appreciate the feedback When Dell provides a promotional TV or other third party item at no additional charge with the purchase of a Dell computer, a separate invoice must be produced and sent to our third party vendor for fulfillment The invoice amount for the promotional item is deducted from the total computer price in order to provide a separate receipt for warranty purposes and in the event a customer elects to return one or both items Any pricing disputes or discrepancies should be addressed within days of invoice so that the customer would have the option to return one or both products for a full refund As previously stated, since the date of the original submission, our representative verified that pricing for the July, 2015, orders was accurate and there is no record of the customer contacting Dell to dispute any charges at that time As Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this case Our agent remains available, should the customer wish to discuss this matter further however there will be no change to this response.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Dell facts or inaccurate the system was received in parts four separate delivery days from July 31, thru August 7, 2016, the first contact to dell regarding system Blue screen issues were August 18, , the second contact to Dell September 1,by way of online chatthe third contact to dell regarding issue was two hours on the phone with tech support on September 16,2016.fouth contact was September 21, 2016.fifth contact was SEPTEMBER 26,two hours with tech supportSix contact was October 3,Seventh contact was on October 7, wsith [redacted] regarding no one issues a refund or a return ticket.eigth contact was with the Dell community post compliant about issuesMy final contacts were with So called corportate gets involved recieved emails from [redacted] ***, [redacted] * [redacted] and so on [redacted] ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsAs a onetime gesture of goodwill and in the interest of customer satisfaction, our representative processed a depot repair at a discounted rateOur records show that the repaired unit was delivered to Mr [redacted] on November 29, Our representative also followto confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I am still awaiting instructions from [redacted] . Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:Despite the claims of "mailing lists", these are direct emails and phone calls in regards to "service order requests" and "technical support". This is not marketing material that needs to be opted out of, this is a direct misuse of personal information that is unsolicited. Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I will keep the case opening until the gift card is refunded Regards, [redacted] ***
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***A Dell representative made multiple attempts to reach Ms***; however, has not been able to discuss the contents of her correspondenceWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by email at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolution Sincerely, Executive Support Team Incident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because this is what they offered in the first place and I don't want another repair The last time we sent it in she was without a computer for almost and month and then it worked for only days! We have been waiting for over a month for a response from the "escalation team" which has only said the same thing the first guy said We will fix it In my opinion it is under warranty of less than days because she only had it working for days after it was repaired In addition, she does have an email and verbal confirmation that they will send her a refund Regards, [redacted] ***
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has issued onsite service to repair the customer’s computer Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: They sent the new computer with none of the features I paid extra for and this is after I emailed them the paid for spec sheetThat company is a joke! Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe representative [redacted] has followed up with the customer and under the terms of the hardware warranty a refurbished exchange system has been offeredAt this time the representative is awaiting for the customer to confirm the resolution the representative will begin the exchange processThe representative can be reached by emailing at [redacted] @Dell.com Sincerely, Advanced Resolution Group INC# [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] * [redacted] regarding onsite service delaysPlease note that her service was delayed due to product availability issuesOur records show that an onsite service was completed on September 30th, In the interest of customer satisfaction, our representative processed six months warranty extension and followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***A Dell representative recently contacted Ms [redacted] regarding her concernsOur records indicate the original invoice date of December 2nd, Our representative explained the terms of sale, limited hardware warranty, and return policy [redacted] Our representative also offered technical assistance, as well as, an onsite and a depot servicePlease note that Ms [redacted] elected not to accept our offer of assistanceHer request for a replacement unit was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, The representative [redacted] is working with our gift card team to resolve the credit issueThe representative will be following up with a final resolutionThe representative can be reached by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: In regards to this case, and by my investigation about the problem, it is clear that dell has been cleared of ;fault and will be relievedIf there was a stress imposed to dell I am sorry for any inconvenienceThank you Regards, [redacted]
Dear Revdex.com, Our records indicate that the shipping material has been delivered to the customerAt this time we are waiting for Ms [redacted] to ship the system to the depot for reviewThe representative will continue to maintain ownership of the account and will remain in contact with Ms [redacted] We ask that the customer follow up with the representative by emailing [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell order We regret any miscommunication which may have occurred and appreciate the feedbackDell makes every effort to avoid errors on the Dell site and in our communications with customers as we fully understand the bad experience it can cause Dell customers, and Dell Sometimes an error may occur and, for this reason, throughout Dell’s site, there is messaging which indicates Dell reserves the right to cancel orders arising from pricing or other errors Since the date of the submission, a Dell representative contacted the customer to advise that the order could not be placed at the price he requested due to a pricing error and, per Dell policy we would be unable to process an order at the incorrect price We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr [redacted] * [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative explained the terms of sale and limited hardware warrantyAs a gesture of goodwill and in the interest of customer satisfaction, our representative processed a replacement unit and followto confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @DELL.com, in case Mr [redacted] has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has issued a credit to resolve the customer’s issue Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell