Dear Revdex.com, Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell order We regret any miscommunication which may have occurred and appreciate the feedbackDell makes every effort to avoid errors on the Dell site and in our communications with customers as we fully understand the bad experience it can cause Dell customers, and Dell Sometimes an error may occur and, for this reason, throughout Dell’s site, there is messaging which indicates Dell reserves the right to cancel orders arising from pricing or other errors Since the date of the submission, a Dell representative contacted the customer to advise that the order could not be placed at the price he requested due to a pricing error and, per Dell policy we would be unable to process an order at the incorrect price We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter
Dear Revdex.com,Dell representative, [redacted] called Ms [redacted] and explained that accidental damage is not covered under the regular warrantyOur representativeattempted to call Ms [redacted] but reached her voice mailOur representative left a detailed message explaining again that the cracked screen was notcovered under the regular warrantyHe also sent an emailThere has been no response to the voice mail or email, therefore our representative closed thecaseHowever, Dell representative, [redacted] remains available to assist Ms [redacted] in assisting her with having the Table repaired if she chooses to pay for the repairsSincerely, [redacted] Dell Advanced Resolution Team
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr [redacted] * [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative explained the terms of sale and limited hardware warrantyAs a gesture of goodwill and in the interest of customer satisfaction, our representative processed a replacement unit and followto confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @DELL.com, in case Mr [redacted] has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Our representative recently contacted Mr [redacted] regarding his concernsIn the interest of customer satisfaction, our representative processed a replacement unit, which was delivered to Mr [redacted] on February 10, under FedEx Tracking number [redacted] Our representative also followto confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support Team Incident ID: [redacted] Dell Inc
Dell representative, ***, remains engaged with the customer to address these issues however a final resolution has yet to be reachedWe ask that the customer contact our representative at [redacted] @Dell.com for any further assistance they may need regarding this matter
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has processed the customer’s tax credits Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***A Dell representative recently contacted Ms [redacted] regarding her concernsOur records indicate the original invoice date of December 2nd, Our representative explained the terms of sale, limited hardware warranty, and return policy [redacted] Our representative also offered technical assistance, as well as, an onsite and a depot servicePlease note that Ms [redacted] elected not to accept our offer of assistanceHer request for a replacement unit was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: They sent the new computer with none of the features I paid extra for and this is after I emailed them the paid for spec sheetThat company is a joke! Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] *** Thank you for providing a copy of the customer’s submission Our records indicate the customer’s notebook computer, a Dell Inspiron 3531, hardware warranty had expired 11/13/ Dell representative; [redacted] has communicated to the customer that unfortunately Dell is unable to make an exception and provide the customer with a free out-of-warranty repair because it simply would not be fair to all of Dell’s customers who pay for our extended hardware warranties The customer may contact Dell’s Out-of-Warranty Team if they wish to pay for the system to be repaired by Dell The customer has expressed that while they understand Dell’s position in the matter, they are still disappointed We do apologize for any disappointment this matter may have caused our customer Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] * [redacted] Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; [redacted] has been instrumental in assisting the customer in receiving his recent Dell orders [redacted] has also made certain the customer has received the TV and the Dell eGift Card as well We certainly do apologize for any frustration this matter may have been for our customer Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] * [redacted] regarding onsite service delaysPlease note that her service was delayed due to product availability issuesOur records show that an onsite service was completed on September 30th, In the interest of customer satisfaction, our representative processed six months warranty extension and followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted] ***
Dear RevDex.com, I am writing on behalf of Dell Inc. in response to the complaint filed with your office by the customer. Thank you for providing a copy of the submission. The Dell representative contacted the customer who confirmed she has received the awards. If... the customer has any further questions or concerns we ask that he contact the representative by emailing [redacted] @Dell.com.Sincerely, Advanced Resolution GroupINC# [redacted] Dell Inc.
Complaint: [redacted] I am rejecting this response because:Despite the claims of "mailing lists", these are direct emails and phone calls in regards to "service order requests" and "technical support". This is not marketing material that needs to be opted out of, this is a direct misuse of personal information that is unsolicited. Regards, [redacted]
Dear RevDex.com, Thank you for the opportunity to address the correspondence submitted by Mr. [redacted] . Customer expressed dissatisfaction with Dell service and support and wants a credit of $82. We regret any dissatisfaction they may have experienced and... appreciate the feedback. Since the date of the submission, a Dell representative, [redacted] , is continuing to work with the customer and the Gift Card department to resolve this matter. Should the customer have any additional concerns regarding this case, they can reach out to our representative directly by e-mail at [redacted] @Dell.com. Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Dear Revdex.com, Our records indicate that the shipping material has been delivered to the customerAt this time we are waiting for Ms [redacted] to ship the system to the depot for reviewThe representative will continue to maintain ownership of the account and will remain in contact with Ms [redacted] We ask that the customer follow up with the representative by emailing [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe Dell representative [redacted] contacted the customer as an exception a return was authorized and the system was located at the Dell mailroomIt was explained to Mr [redacted] that he sent a request for a return in July but did not contact Dell is a reasonable amount of time when he did not receive his return labelAfter further investigation it was discovered that Mr [redacted] provided a Post office address which Dell cannot deliver toMr [redacted] went further and returned the system unauthorized so a credit has been processed with a 15% depreciation which was communicated to Mr [redacted] Please have the customer contact the representative by email at [redacted] @Dell.com if there are any further questions or concernsSincerely, Advanced Resolution Group INC# [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmission Customer expressed dissatisfaction with Dell’s response We regret any miscommunication which may have occurred and appreciate the feedback When Dell provides a promotional TV or other third party item at no additional charge with the purchase of a Dell computer, a separate invoice must be produced and sent to our third party vendor for fulfillment The invoice amount for the promotional item is deducted from the total computer price in order to provide a separate receipt for warranty purposes and in the event a customer elects to return one or both items Any pricing disputes or discrepancies should be addressed within days of invoice so that the customer would have the option to return one or both products for a full refund As previously stated, since the date of the original submission, our representative verified that pricing for the July, 2015, orders was accurate and there is no record of the customer contacting Dell to dispute any charges at that time As Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this case Our agent remains available, should the customer wish to discuss this matter further however there will be no change to this response.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***A Dell representative made multiple attempts to reach Ms***; however, has not been able to discuss the contents of her correspondenceWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by email at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell order We regret any miscommunication which may have occurred and appreciate the feedbackDell makes every effort to avoid errors on the Dell site and in our communications with customers as we fully understand the bad experience it can cause Dell customers, and Dell Sometimes an error may occur and, for this reason, throughout Dell’s site, there is messaging which indicates Dell reserves the right to cancel orders arising from pricing or other errors Since the date of the submission, a Dell representative contacted the customer to advise that the order could not be placed at the price he requested due to a pricing error and, per Dell policy we would be unable to process an order at the incorrect price We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter
Dear Revdex.com,Dell representative, [redacted] called Ms [redacted] and explained that accidental damage is not covered under the regular warrantyOur representativeattempted to call Ms [redacted] but reached her voice mailOur representative left a detailed message explaining again that the cracked screen was notcovered under the regular warrantyHe also sent an emailThere has been no response to the voice mail or email, therefore our representative closed thecaseHowever, Dell representative, [redacted] remains available to assist Ms [redacted] in assisting her with having the Table repaired if she chooses to pay for the repairsSincerely, [redacted] Dell Advanced Resolution Team
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr [redacted] * [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative explained the terms of sale and limited hardware warrantyAs a gesture of goodwill and in the interest of customer satisfaction, our representative processed a replacement unit and followto confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @DELL.com, in case Mr [redacted] has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Our representative recently contacted Mr [redacted] regarding his concernsIn the interest of customer satisfaction, our representative processed a replacement unit, which was delivered to Mr [redacted] on February 10, under FedEx Tracking number [redacted] Our representative also followto confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support Team Incident ID: [redacted] Dell Inc
Dell representative, ***, remains engaged with the customer to address these issues however a final resolution has yet to be reachedWe ask that the customer contact our representative at [redacted] @Dell.com for any further assistance they may need regarding this matter
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has processed the customer’s tax credits Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***A Dell representative recently contacted Ms [redacted] regarding her concernsOur records indicate the original invoice date of December 2nd, Our representative explained the terms of sale, limited hardware warranty, and return policy [redacted] Our representative also offered technical assistance, as well as, an onsite and a depot servicePlease note that Ms [redacted] elected not to accept our offer of assistanceHer request for a replacement unit was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: They sent the new computer with none of the features I paid extra for and this is after I emailed them the paid for spec sheetThat company is a joke! Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] *** Thank you for providing a copy of the customer’s submission Our records indicate the customer’s notebook computer, a Dell Inspiron 3531, hardware warranty had expired 11/13/ Dell representative; [redacted] has communicated to the customer that unfortunately Dell is unable to make an exception and provide the customer with a free out-of-warranty repair because it simply would not be fair to all of Dell’s customers who pay for our extended hardware warranties The customer may contact Dell’s Out-of-Warranty Team if they wish to pay for the system to be repaired by Dell The customer has expressed that while they understand Dell’s position in the matter, they are still disappointed We do apologize for any disappointment this matter may have caused our customer Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] * [redacted] Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; [redacted] has been instrumental in assisting the customer in receiving his recent Dell orders [redacted] has also made certain the customer has received the TV and the Dell eGift Card as well We certainly do apologize for any frustration this matter may have been for our customer Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] * [redacted] regarding onsite service delaysPlease note that her service was delayed due to product availability issuesOur records show that an onsite service was completed on September 30th, In the interest of customer satisfaction, our representative processed six months warranty extension and followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted] ***
Dear RevDex.com, I am writing on behalf of Dell Inc. in response to the complaint filed with your office by the customer. Thank you for providing a copy of the submission. The Dell representative contacted the customer who confirmed she has received the awards. If... the customer has any further questions or concerns we ask that he contact the representative by emailing [redacted] @Dell.com.Sincerely, Advanced Resolution GroupINC# [redacted] Dell Inc.
Complaint: [redacted] I am rejecting this response because: I am still awaiting instructions from [redacted] . Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:Despite the claims of "mailing lists", these are direct emails and phone calls in regards to "service order requests" and "technical support". This is not marketing material that needs to be opted out of, this is a direct misuse of personal information that is unsolicited. Regards, [redacted]
Dear RevDex.com, Thank you for the opportunity to address the correspondence submitted by Mr. [redacted] . Customer expressed dissatisfaction with Dell service and support and wants a credit of $82. We regret any dissatisfaction they may have experienced and... appreciate the feedback. Since the date of the submission, a Dell representative, [redacted] , is continuing to work with the customer and the Gift Card department to resolve this matter. Should the customer have any additional concerns regarding this case, they can reach out to our representative directly by e-mail at [redacted] @Dell.com. Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Dear Revdex.com, Our records indicate that the shipping material has been delivered to the customerAt this time we are waiting for Ms [redacted] to ship the system to the depot for reviewThe representative will continue to maintain ownership of the account and will remain in contact with Ms [redacted] We ask that the customer follow up with the representative by emailing [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe Dell representative [redacted] contacted the customer as an exception a return was authorized and the system was located at the Dell mailroomIt was explained to Mr [redacted] that he sent a request for a return in July but did not contact Dell is a reasonable amount of time when he did not receive his return labelAfter further investigation it was discovered that Mr [redacted] provided a Post office address which Dell cannot deliver toMr [redacted] went further and returned the system unauthorized so a credit has been processed with a 15% depreciation which was communicated to Mr [redacted] Please have the customer contact the representative by email at [redacted] @Dell.com if there are any further questions or concernsSincerely, Advanced Resolution Group INC# [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmission Customer expressed dissatisfaction with Dell’s response We regret any miscommunication which may have occurred and appreciate the feedback When Dell provides a promotional TV or other third party item at no additional charge with the purchase of a Dell computer, a separate invoice must be produced and sent to our third party vendor for fulfillment The invoice amount for the promotional item is deducted from the total computer price in order to provide a separate receipt for warranty purposes and in the event a customer elects to return one or both items Any pricing disputes or discrepancies should be addressed within days of invoice so that the customer would have the option to return one or both products for a full refund As previously stated, since the date of the original submission, our representative verified that pricing for the July, 2015, orders was accurate and there is no record of the customer contacting Dell to dispute any charges at that time As Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this case Our agent remains available, should the customer wish to discuss this matter further however there will be no change to this response.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***A Dell representative made multiple attempts to reach Ms***; however, has not been able to discuss the contents of her correspondenceWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by email at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc