Dear Revdex.com, This matter has been previously addressed this matter, no alterations have been/will be made to the final resolutionThe system is out of warranty so no assurance will be made on the systemWe were providing the option for a depot service as a goodwill gestureAdvanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for providing a copy of Mr [redacted] ’s submission Mr [redacted] expressed dissatisfaction with the communication and processing expectations for a recent Dell order We regret any miscommunication which may have occurred and appreciate the feedbackDell makes every effort to avoid errors on the Dell site and in our communications with customers as we fully understand the bad experience it can cause Dell customers, and Dell Sometimes an error may occur and, for this reason, throughout Dell’s site, there is messaging which indicates Dell reserves the right to cancel orders arising from pricing or other errors Since the date of the submission, a Dell representative contacted Mr [redacted] to advise that the order could not be placed at the price he requested due to a pricing error and, per Dell policy we would be unable to process an order at the incorrect price We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Our records indicate Dell representative, [redacted] has authorized and requested a refund of the Depot Service Fee back to the customer; the Reference Number for this request is [redacted] Additionally, per the customer’s request, [redacted] ’s manager has taken ownership of the case and will work directly with the customer to bring this matter to closure They have made some phone calls and have sent an email in order to schedule a convenient time for the two to speak together We ask that the customer follow through on these calls, or if she prefers, the email
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concernsThe representative worked with our account verification team to resolve this matterOur records show that the credit for order# [redacted] has been posted to the original form of payment, which should reflect on her next billing statementThe representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support Team Incident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionOur records do not reflect the customers’ rebuttal commentsThe Dell Representative [redacted] has followed up with the Mr [redacted] confirmed system has been received into the depot and repairs have begunThe representative will follow up once return shipping information is availableThe representative can be reached by emailing [redacted] @Dell.com Sincerely, Advanced Resolution Group [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsAfter further review, our representative issued a product return for order# [redacted] Our records show that the credit has been posted to the original form of paymentOur representative also followto confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] _***@Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative explained the terms of sale and limited hardware warranty, which does not cover accidental damageOur records show that the unit was sent to depot for evaluation and they discovered accidental damagePlease note that Mr [redacted] elected not to provide an authorization for billable repairs; therefore, the unit was sent back unrepairedHis request for replacement or refund was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [email protected], in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. It looks like Dell is finally taking action to resolve this issue, after hours of wrangling with them. You can close this issue, but I won’t be recommending Dell anytime soon. Regards, [redacted]
Dear RevDex.com, Thank you for the opportunity to address the correspondence submitted by Mr. [redacted] . Our representative, ***, contacted Mr. [redacted] , who confirmed the credit has been applied to the gift card. We regret any dissatisfaction Mr. [redacted] may have... experienced and appreciate the feedback provided regarding his Dell Experience. [redacted] may be contacted via email at [redacted] @Dell.com. Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc.
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur records show that as a onetime goodwill gesture, he was provided a partial creditPlease note that our representative offered a product return; however, Mr [redacted] elected not to accept our offerHis request for any additional compensation was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist within the terms of the Limited Hardware WarrantyOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: International Transfer of Ownership was already completed Feb - screens provided to Advanced Resolution Group representatives a few times before escalating and opening a Revdex.com case Screen shots also provided to Revdex.com via email Postal Address for the prepaid return shipping label, and last digits of the credit card which the refund needs to be processed back on have been provided to Dell/ [redacted] on Jul For the record, Dell's email regarding the refund - I've been informed it takes days for the credit Please confirm if the credit is going to be expedited or not? Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] As a one-time goodwill gesture, our representative, [redacted] , processed a credit and Mr [redacted] verifies it has been receivedWe regret any dissatisfaction Mr [redacted] have experienced and appreciate the feedback provided regarding his Dell Experience [redacted] may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Complaint: [redacted] I am rejecting this response because: He offered me less than the first rep I talked to out of the ten they transferred me to, to try and come to up with a reasonable solution I run my business and life on my computer, that is why I bartered for two day shipping in the price after having my previous Dell xps stolen I had to immediately start using the computer they sent me to run my business It took a full weeks to fully restore the computer on Carbonite backup service even after I received it, all back up services are very slow Just offering to put the burden of bad accountability of their company and salespeople on me isn't a fair solution to make up for their very clear, even likely conscious (on the part of the overseas sales person, and overlooking it on the company's part by not making it right) mistake I later came to find the sales person shouldn't have guaranteed me the fingerprint reader, as their system doesn't distinguish ones with or without on refurbished computers like I purchased, so I am assuming he really wanted the sale to list it on my order The same reason he was willing to tell me it had the Samsung hard drive, not the older Toshiba that is literally up to half the speed.From a review on ultrabook review, Dell is shipping the with two different SSDs at the moment: Samsung and Toshiba (and judging by the firmwares on the website, may add a third: LiteOn)However, the Toshiba XGdrives are between ? and ½ the speed of the Samsung PM961s.The 1TB drive in my unit is the Toshiba XG4, unfortunately, meaning I have decent read speeds (1700Mb/s) and much slower write speeds (800Mb/s)It’s downright disingenuous that despite paying the same price and getting (allegedly) the same specs, users will be getting such disparate performanceDell seems to be sending the units with the PMto reviewers and shipping the XGout mostly to consumers, and they should be called out on thisShame This is why I very specifically asked to make sure I got the Samsung [redacted] I have spent three and a half hours on phones with Dell and having to write all this to be offered nothing but the obligatory return, which would leave me without a computer for some time, and even longer to set up again This person online seems to have been offered $refund for receiving Toshiba hard drive and he doesn't even mention being promised one like me, plus me not getting the finger print reader [redacted] Here are problems with toshiba, dell replacing with Samsung, [redacted] Another customer, Dell, I give upYou have destroyed a year relationship with my firm by continuously screwing up orders and by being unwilling to correct them, [redacted] I was going to buy last year's model and put in a faster SSD, was even looking at used ones on Craigslist to save money, they haven’t changed the form factored, only bumped up the specs, but decided to go with this years model since I could get the fingerprint reader for security and ease (especially after having my laptop stolen which unnerved me possibly having my info out there) and Samsung hard drive and not have to replace one myself IE I payed a lot more money since they guaranteed me those two things Regards, [redacted]
Today’s Date: 07/16/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative worked with our account verification and gift card teams to resolve this matterOur records show that the credit has been posted the original form of paymentOur representative also followto confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns in regards to this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me This should not have taken a Revdex.com report to gt a resolution but it is now resolvedBut I will do no further business with Dell due to the issue here & the more major issue of Warren repair issues Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: Dell has continued to condone dishonesty by its employeesWhen presented with physical, written evidence of an employee lying to me, Dell customer service kept repeating the same phrases, over and over againThey made no mention of misrepresentation or blatant dishonesty by the employee.As they have made completely clear that they are not willing to make things right, this complaint will need to be marked as unresolvedI will not accept any of their resolutions as it explicitly is condoning business practices that are not only dishonest, but in direct violation of US lawsThe person I talked to-- [redacted] ***--was rude, abrasive, and refused to acknowledge any wrong on Dell's partThey are a company I will not be doing business with againTheir executive support team is awfulThey deserve an "F" rating from Revdex.com on this one Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I have never stated that there was a crack anywhere on the laptopA Dell tech is the one that deleted drivers in my computer causing me to have to reload the computer, then they sent a USB drive with missing driversThe only help I received was from a gentlemen that helped get the proper drivers backI am sure they can pull that callI tried very unsuccessfully to renew my warranty before it was upSadly, I did indeed get the same man that was so rude but used a different nameHe stated that the deal from before still stood and now I he wanted an extra $on top of that since the warranty was now expiredThe man that called about my complaints simply said he could only pass them on for purposesSo, my hours of phone time, reloading my computer, not getting my factory programs back was for nothingHe stated that I didn't follow up on the fan issue which was my first complaint and they had me send my computer to Texas and had a tech come hereThat is now trueThey told the tech they would NOT pay for the new mother and fanI will continue to fight this and be in touch with others who have issues with Dell and get in touch with other agencies as wellThey refuse to do anything which I am sure the Revdex.com knows as Dell does not have a good reputation for helping or manner when it comes to customersThey have been fighting me since day oneSince they will not help, they lied when I said there was a crack in the computer, send me a USB with missing and needed drivers and keep giving me different prices on the warranty because it is commission based, I will not let this go Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe representative [redacted] has followed up with the customer confirmed delivery of the repaired systemThe customer indicated he still needed additional time to test the system due to the holidayWe remain available to assist the customer under the terms of the warrantyThe representative by emailing at [redacted] @Dell.com Sincerely, Advanced Resolution Group INC# [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, ***, contacted the customer authorized the return and expedited the credit processThe representative followed up that the credit has closed and will reflect on the next billing cycleWe remain available to assist the customer if there are any further concerns the representative can be reached by email [redacted] @Dell.comAdvanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, This matter has been previously addressed this matter, no alterations have been/will be made to the final resolutionThe system is out of warranty so no assurance will be made on the systemWe were providing the option for a depot service as a goodwill gestureAdvanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for providing a copy of Mr [redacted] ’s submission Mr [redacted] expressed dissatisfaction with the communication and processing expectations for a recent Dell order We regret any miscommunication which may have occurred and appreciate the feedbackDell makes every effort to avoid errors on the Dell site and in our communications with customers as we fully understand the bad experience it can cause Dell customers, and Dell Sometimes an error may occur and, for this reason, throughout Dell’s site, there is messaging which indicates Dell reserves the right to cancel orders arising from pricing or other errors Since the date of the submission, a Dell representative contacted Mr [redacted] to advise that the order could not be placed at the price he requested due to a pricing error and, per Dell policy we would be unable to process an order at the incorrect price We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Our records indicate Dell representative, [redacted] has authorized and requested a refund of the Depot Service Fee back to the customer; the Reference Number for this request is [redacted] Additionally, per the customer’s request, [redacted] ’s manager has taken ownership of the case and will work directly with the customer to bring this matter to closure They have made some phone calls and have sent an email in order to schedule a convenient time for the two to speak together We ask that the customer follow through on these calls, or if she prefers, the email
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concernsThe representative worked with our account verification team to resolve this matterOur records show that the credit for order# [redacted] has been posted to the original form of payment, which should reflect on her next billing statementThe representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support Team Incident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionOur records do not reflect the customers’ rebuttal commentsThe Dell Representative [redacted] has followed up with the Mr [redacted] confirmed system has been received into the depot and repairs have begunThe representative will follow up once return shipping information is availableThe representative can be reached by emailing [redacted] @Dell.com Sincerely, Advanced Resolution Group [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsAfter further review, our representative issued a product return for order# [redacted] Our records show that the credit has been posted to the original form of paymentOur representative also followto confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] _***@Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative explained the terms of sale and limited hardware warranty, which does not cover accidental damageOur records show that the unit was sent to depot for evaluation and they discovered accidental damagePlease note that Mr [redacted] elected not to provide an authorization for billable repairs; therefore, the unit was sent back unrepairedHis request for replacement or refund was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [email protected], in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. It looks like Dell is finally taking action to resolve this issue, after hours of wrangling with them. You can close this issue, but I won’t be recommending Dell anytime soon. Regards, [redacted]
Dear RevDex.com, Thank you for the opportunity to address the correspondence submitted by Mr. [redacted] . Our representative, ***, contacted Mr. [redacted] , who confirmed the credit has been applied to the gift card. We regret any dissatisfaction Mr. [redacted] may have... experienced and appreciate the feedback provided regarding his Dell Experience. [redacted] may be contacted via email at [redacted] @Dell.com. Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc.
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur records show that as a onetime goodwill gesture, he was provided a partial creditPlease note that our representative offered a product return; however, Mr [redacted] elected not to accept our offerHis request for any additional compensation was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist within the terms of the Limited Hardware WarrantyOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: International Transfer of Ownership was already completed Feb - screens provided to Advanced Resolution Group representatives a few times before escalating and opening a Revdex.com case Screen shots also provided to Revdex.com via email Postal Address for the prepaid return shipping label, and last digits of the credit card which the refund needs to be processed back on have been provided to Dell/ [redacted] on Jul For the record, Dell's email regarding the refund - I've been informed it takes days for the credit Please confirm if the credit is going to be expedited or not? Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] As a one-time goodwill gesture, our representative, [redacted] , processed a credit and Mr [redacted] verifies it has been receivedWe regret any dissatisfaction Mr [redacted] have experienced and appreciate the feedback provided regarding his Dell Experience [redacted] may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Complaint: [redacted] I am rejecting this response because: He offered me less than the first rep I talked to out of the ten they transferred me to, to try and come to up with a reasonable solution I run my business and life on my computer, that is why I bartered for two day shipping in the price after having my previous Dell xps stolen I had to immediately start using the computer they sent me to run my business It took a full weeks to fully restore the computer on Carbonite backup service even after I received it, all back up services are very slow Just offering to put the burden of bad accountability of their company and salespeople on me isn't a fair solution to make up for their very clear, even likely conscious (on the part of the overseas sales person, and overlooking it on the company's part by not making it right) mistake I later came to find the sales person shouldn't have guaranteed me the fingerprint reader, as their system doesn't distinguish ones with or without on refurbished computers like I purchased, so I am assuming he really wanted the sale to list it on my order The same reason he was willing to tell me it had the Samsung hard drive, not the older Toshiba that is literally up to half the speed.From a review on ultrabook review, Dell is shipping the with two different SSDs at the moment: Samsung and Toshiba (and judging by the firmwares on the website, may add a third: LiteOn)However, the Toshiba XGdrives are between ? and ½ the speed of the Samsung PM961s.The 1TB drive in my unit is the Toshiba XG4, unfortunately, meaning I have decent read speeds (1700Mb/s) and much slower write speeds (800Mb/s)It’s downright disingenuous that despite paying the same price and getting (allegedly) the same specs, users will be getting such disparate performanceDell seems to be sending the units with the PMto reviewers and shipping the XGout mostly to consumers, and they should be called out on thisShame This is why I very specifically asked to make sure I got the Samsung [redacted] I have spent three and a half hours on phones with Dell and having to write all this to be offered nothing but the obligatory return, which would leave me without a computer for some time, and even longer to set up again This person online seems to have been offered $refund for receiving Toshiba hard drive and he doesn't even mention being promised one like me, plus me not getting the finger print reader [redacted] Here are problems with toshiba, dell replacing with Samsung, [redacted] Another customer, Dell, I give upYou have destroyed a year relationship with my firm by continuously screwing up orders and by being unwilling to correct them, [redacted] I was going to buy last year's model and put in a faster SSD, was even looking at used ones on Craigslist to save money, they haven’t changed the form factored, only bumped up the specs, but decided to go with this years model since I could get the fingerprint reader for security and ease (especially after having my laptop stolen which unnerved me possibly having my info out there) and Samsung hard drive and not have to replace one myself IE I payed a lot more money since they guaranteed me those two things Regards, [redacted]
Today’s Date: 07/16/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative worked with our account verification and gift card teams to resolve this matterOur records show that the credit has been posted the original form of paymentOur representative also followto confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns in regards to this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me This should not have taken a Revdex.com report to gt a resolution but it is now resolvedBut I will do no further business with Dell due to the issue here & the more major issue of Warren repair issues Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: Dell has continued to condone dishonesty by its employeesWhen presented with physical, written evidence of an employee lying to me, Dell customer service kept repeating the same phrases, over and over againThey made no mention of misrepresentation or blatant dishonesty by the employee.As they have made completely clear that they are not willing to make things right, this complaint will need to be marked as unresolvedI will not accept any of their resolutions as it explicitly is condoning business practices that are not only dishonest, but in direct violation of US lawsThe person I talked to-- [redacted] ***--was rude, abrasive, and refused to acknowledge any wrong on Dell's partThey are a company I will not be doing business with againTheir executive support team is awfulThey deserve an "F" rating from Revdex.com on this one Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I have never stated that there was a crack anywhere on the laptopA Dell tech is the one that deleted drivers in my computer causing me to have to reload the computer, then they sent a USB drive with missing driversThe only help I received was from a gentlemen that helped get the proper drivers backI am sure they can pull that callI tried very unsuccessfully to renew my warranty before it was upSadly, I did indeed get the same man that was so rude but used a different nameHe stated that the deal from before still stood and now I he wanted an extra $on top of that since the warranty was now expiredThe man that called about my complaints simply said he could only pass them on for purposesSo, my hours of phone time, reloading my computer, not getting my factory programs back was for nothingHe stated that I didn't follow up on the fan issue which was my first complaint and they had me send my computer to Texas and had a tech come hereThat is now trueThey told the tech they would NOT pay for the new mother and fanI will continue to fight this and be in touch with others who have issues with Dell and get in touch with other agencies as wellThey refuse to do anything which I am sure the Revdex.com knows as Dell does not have a good reputation for helping or manner when it comes to customersThey have been fighting me since day oneSince they will not help, they lied when I said there was a crack in the computer, send me a USB with missing and needed drivers and keep giving me different prices on the warranty because it is commission based, I will not let this go Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe representative [redacted] has followed up with the customer confirmed delivery of the repaired systemThe customer indicated he still needed additional time to test the system due to the holidayWe remain available to assist the customer under the terms of the warrantyThe representative by emailing at [redacted] @Dell.com Sincerely, Advanced Resolution Group INC# [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, ***, contacted the customer authorized the return and expedited the credit processThe representative followed up that the credit has closed and will reflect on the next billing cycleWe remain available to assist the customer if there are any further concerns the representative can be reached by email [redacted] @Dell.comAdvanced Resolution Group Incident [redacted] Dell Inc