Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has processed the customer’s refund Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:Dell continues to simply hand off this issue to different representatives After nearly months it is still not resolved even though Dell is agreement that my claim is valid and the funds should be credited to me Dell has transferred this issue to multiple individuals who upon transfer ask for the same information over again that has already been submitted multiple times and then do not resolve the issue Resolution should be very simple, it should be to provide a new gift card with the full agreed upon amount ($392) and it should have a valid expiration date I am concerned that the multiple hand-offs across these months with no resolution is a tactic being used to not fulfill this simple agreed upon request Please help me resolve this issue with Dell Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I have not yet received the replacement laptop Once that occurs and assuming the laptop is functional, I will accept the business' response Regards, [redacted]
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative contacted the customer regarding the issues described in her correspondenceOur representative, per the terms and conditions of the Dell limited warranty, respectfully denied the customer’s request for a new system replacement or a refundA refurbished exchange was offered; however, the customer declined Our representative remains available and may be contacted directly via email at [redacted] @Dell.comWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experience Sincerely, Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Dear Revdex.com, Our records indicate the representative [redacted] will follow back up with the customer and will support the current system with a resolutionThe customer was sold an extended warranty beyond the allotted time allowed on the system as the warranty goes back to the original purchase in 1/26/Dell will honor this warranty due to the error until 1/26/but we respectfully deny any further extensionsThe customer has received an upgraded exchange as his specifications are reviewed by the original order from The customer will need to troubleshoot with the representative [redacted] to resolve any outstanding issuesWe have included the link for the customer to review the hardware warranty terms and conditions [redacted] We request the customer contact the representative at [redacted] @Dell.com for any further assistance he may need regarding this matter Sincerely Advanced Resolution Group Incident [redacted] Dell Inc Com
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, [redacted] , contacted the customer and assisted the customer worked with our collection department to resolve the issueThe representative also assisted him in placing a new monitor orderWe remain available to assist the customer if there are any further concerns the representative can be reached by email at [redacted] @[email protected] Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:No discount was offered to meIn fact, they called me to tell me about the same $I informed them that I was told I will get a discount and if they are not aware of the discount, I will wait for MrShawn to contact me himself Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerOn Oct 2, Dell explained the customer was given days to accept the offer of an exchange for an Alienware 17, or opt for a refund for the prorated balance of the latest warranty extension purchased on an exchange computer sent from DellWe asked that Mr [redacted] contact our representative within ten (10) days from the date of the response for any further assistance he may need regarding this matter after which time all offers will be withdrawn and we will assist him with support per the terms of the warrantySince the days have passed and Mr [redacted] has not accepted but the offerDell is at an impasse with the customer and no further contact will be madeSincerely, Advanced Resolution Group FID # [redacted] Dell
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, [redacted] , contacted the customer apologized for the problemsThe representative has noted his feedback so that it is directed to the correct management teamsThe representative assisted Mr [redacted] in working with a sales representativeDell representative [redacted] followed up with Mr [redacted] several times but received no responseWe remain available to assist the customer if there are any further concerns the representative can be reached by email at [redacted] @Dell.com Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsPlease note that her Dell order was delayed due to product availability issuesOur records show that the Order# [redacted] was finely delivered on September 16th, under UPS tracking# [redacted] Our representative also followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The Payment was finally refunded and posted back to my credit card Regards, [redacted]
Thank you for providing a copy of the customer’s correspondenceA Dell representative has contacted Mr [redacted] to achieve a resolution for his concernsOur representative may be contacted via e-mail at [redacted]
Complaint: [redacted] Three weeks after shipment to Dell, my laptop was returned unrepairedI have never had a worse customer service experience in my lifeI was repeatedly told things were to happen, only to be let-down over-and-over againI am extremely displeased with how Dell handled my case and would like Dell to remedy the situation.Dell informed me the issue with my laptop is not a known hardware issue, and thus my limited hardware warranty does not cover the repairA simple Google search for ‘Inspiron Hinge’ reveals thousands of individuals with the exact same issueDell uses the same faulty monitor hinge across the entire Inspiron model lineThe limited hardware warranty covers defects in workmanship and materialsThe issue with my laptop is caused by a stripped screwThis is a defect in the manufacturing materials of the laptopA screw should not strip easily – even with abuse (which my laptop was not subjected to whatsoever)I demand my laptop be repaired free-of-cost, as the issue falls under the limited hardware warranty
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, Shawn, contacted the customer apologized for the problemsThe representative has confirmed the feedback has been noted and will be shared with the appropriate teamThe representative has confirmed another coupon will be issued in the amount the customer agreedWe remain available to assist the customer if there are any further concerns the representative can be reached by email at [redacted] @[email protected] Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionDell representative [redacted] who works with our Dell security and local police department reached Mr [redacted] [redacted] explained all the steps Dell has taken and explained that Dell did notify customersMr [redacted] confirmed all of his concerns have been addressedShould Mr [redacted] have any further concerns we remain available to assist himHe may contact the representative by email at [redacted] @Dell.com if there are any further questions or concernsSincerely, Advanced Resolution Group [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, *** has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has credited the customer’s gift cards Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Today’s Date: 03/18/2016 Dear RevDex.com, Thank you for providing a copy of the customer submission. Dell representative, ***, has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondence. The... customer states technical concerns with their Dell unit. At this time the agent has issued a system exchange that was received by the customer which addressed the concerns. Dell regrets any inconvenience caused and we thank the customer for their time and patience during this process. The customer may also contact the representative at [redacted] @Dell.com with any other questions or concerns in the matter. Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc.
Dear RevDex.com, Thank you for the opportunity to address the correspondence submitted by Ms. [redacted] . Please note that our representative made multiple attempts to reach Ms. [redacted] ; however, has not been able to discuss the contents of her correspondence. We regret any... dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell Experience. Our representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms. [redacted] has any further concerns regarding this case. Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc.
Dear RevDex.com, This matter has been previously addressed this matter, no alterations have been/will be made to the final resolution. “As messaged promotional offerings are subject to change and may be limited to quantities on hand. What the customer experienced may have been a glitch in the system but at this time a similar promotion is ongoing if she would like to take advantage of it. At this time Dell consider this issue closed. Advanced Resolution Group Incident [redacted] Dell Inc.
Dear RevDex.com, Thank you for the opportunity to address the correspondence submitted by Ms. [redacted] . Our representative recently contacted Ms. [redacted] regarding her concerns. In the interest of customer satisfaction, our representative processed a... replacement unit, which was delivered to Ms. [redacted] on February 14, 2017 under FedEx tracking number [redacted] . Our representative also followed-up with Ms. [redacted] to confirm resolution. We regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell Experience. We remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policies. Our representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms. [redacted] has any further concerns regarding this case. Sincerely, Executive Support Team Incident ID: [redacted] Dell Inc.
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has processed the customer’s refund Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:Dell continues to simply hand off this issue to different representatives After nearly months it is still not resolved even though Dell is agreement that my claim is valid and the funds should be credited to me Dell has transferred this issue to multiple individuals who upon transfer ask for the same information over again that has already been submitted multiple times and then do not resolve the issue Resolution should be very simple, it should be to provide a new gift card with the full agreed upon amount ($392) and it should have a valid expiration date I am concerned that the multiple hand-offs across these months with no resolution is a tactic being used to not fulfill this simple agreed upon request Please help me resolve this issue with Dell Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I have not yet received the replacement laptop Once that occurs and assuming the laptop is functional, I will accept the business' response Regards, [redacted]
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative contacted the customer regarding the issues described in her correspondenceOur representative, per the terms and conditions of the Dell limited warranty, respectfully denied the customer’s request for a new system replacement or a refundA refurbished exchange was offered; however, the customer declined Our representative remains available and may be contacted directly via email at [redacted] @Dell.comWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experience Sincerely, Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Dear Revdex.com, Our records indicate the representative [redacted] will follow back up with the customer and will support the current system with a resolutionThe customer was sold an extended warranty beyond the allotted time allowed on the system as the warranty goes back to the original purchase in 1/26/Dell will honor this warranty due to the error until 1/26/but we respectfully deny any further extensionsThe customer has received an upgraded exchange as his specifications are reviewed by the original order from The customer will need to troubleshoot with the representative [redacted] to resolve any outstanding issuesWe have included the link for the customer to review the hardware warranty terms and conditions [redacted] We request the customer contact the representative at [redacted] @Dell.com for any further assistance he may need regarding this matter Sincerely Advanced Resolution Group Incident [redacted] Dell Inc Com
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, [redacted] , contacted the customer and assisted the customer worked with our collection department to resolve the issueThe representative also assisted him in placing a new monitor orderWe remain available to assist the customer if there are any further concerns the representative can be reached by email at [redacted] @[email protected] Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:No discount was offered to meIn fact, they called me to tell me about the same $I informed them that I was told I will get a discount and if they are not aware of the discount, I will wait for MrShawn to contact me himself Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerOn Oct 2, Dell explained the customer was given days to accept the offer of an exchange for an Alienware 17, or opt for a refund for the prorated balance of the latest warranty extension purchased on an exchange computer sent from DellWe asked that Mr [redacted] contact our representative within ten (10) days from the date of the response for any further assistance he may need regarding this matter after which time all offers will be withdrawn and we will assist him with support per the terms of the warrantySince the days have passed and Mr [redacted] has not accepted but the offerDell is at an impasse with the customer and no further contact will be madeSincerely, Advanced Resolution Group FID # [redacted] Dell
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, [redacted] , contacted the customer apologized for the problemsThe representative has noted his feedback so that it is directed to the correct management teamsThe representative assisted Mr [redacted] in working with a sales representativeDell representative [redacted] followed up with Mr [redacted] several times but received no responseWe remain available to assist the customer if there are any further concerns the representative can be reached by email at [redacted] @Dell.com Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsPlease note that her Dell order was delayed due to product availability issuesOur records show that the Order# [redacted] was finely delivered on September 16th, under UPS tracking# [redacted] Our representative also followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The Payment was finally refunded and posted back to my credit card Regards, [redacted]
Thank you for providing a copy of the customer’s correspondenceA Dell representative has contacted Mr [redacted] to achieve a resolution for his concernsOur representative may be contacted via e-mail at [redacted]
Complaint: [redacted] Three weeks after shipment to Dell, my laptop was returned unrepairedI have never had a worse customer service experience in my lifeI was repeatedly told things were to happen, only to be let-down over-and-over againI am extremely displeased with how Dell handled my case and would like Dell to remedy the situation.Dell informed me the issue with my laptop is not a known hardware issue, and thus my limited hardware warranty does not cover the repairA simple Google search for ‘Inspiron Hinge’ reveals thousands of individuals with the exact same issueDell uses the same faulty monitor hinge across the entire Inspiron model lineThe limited hardware warranty covers defects in workmanship and materialsThe issue with my laptop is caused by a stripped screwThis is a defect in the manufacturing materials of the laptopA screw should not strip easily – even with abuse (which my laptop was not subjected to whatsoever)I demand my laptop be repaired free-of-cost, as the issue falls under the limited hardware warranty
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, Shawn, contacted the customer apologized for the problemsThe representative has confirmed the feedback has been noted and will be shared with the appropriate teamThe representative has confirmed another coupon will be issued in the amount the customer agreedWe remain available to assist the customer if there are any further concerns the representative can be reached by email at [redacted] @[email protected] Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionDell representative [redacted] who works with our Dell security and local police department reached Mr [redacted] [redacted] explained all the steps Dell has taken and explained that Dell did notify customersMr [redacted] confirmed all of his concerns have been addressedShould Mr [redacted] have any further concerns we remain available to assist himHe may contact the representative by email at [redacted] @Dell.com if there are any further questions or concernsSincerely, Advanced Resolution Group [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, *** has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has credited the customer’s gift cards Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Today’s Date: 03/18/2016 Dear RevDex.com, Thank you for providing a copy of the customer submission. Dell representative, ***, has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondence. The... customer states technical concerns with their Dell unit. At this time the agent has issued a system exchange that was received by the customer which addressed the concerns. Dell regrets any inconvenience caused and we thank the customer for their time and patience during this process. The customer may also contact the representative at [redacted] @Dell.com with any other questions or concerns in the matter. Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc.
Dear RevDex.com, Thank you for the opportunity to address the correspondence submitted by Ms. [redacted] . Please note that our representative made multiple attempts to reach Ms. [redacted] ; however, has not been able to discuss the contents of her correspondence. We regret any... dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell Experience. Our representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms. [redacted] has any further concerns regarding this case. Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc.
Dear RevDex.com, This matter has been previously addressed this matter, no alterations have been/will be made to the final resolution. “As messaged promotional offerings are subject to change and may be limited to quantities on hand. What the customer experienced may have been a glitch in the system but at this time a similar promotion is ongoing if she would like to take advantage of it. At this time Dell consider this issue closed. Advanced Resolution Group Incident [redacted] Dell Inc.
Dear RevDex.com, Thank you for the opportunity to address the correspondence submitted by Ms. [redacted] . Our representative recently contacted Ms. [redacted] regarding her concerns. In the interest of customer satisfaction, our representative processed a... replacement unit, which was delivered to Ms. [redacted] on February 14, 2017 under FedEx tracking number [redacted] . Our representative also followed-up with Ms. [redacted] to confirm resolution. We regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell Experience. We remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policies. Our representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms. [redacted] has any further concerns regarding this case. Sincerely, Executive Support Team Incident ID: [redacted] Dell Inc.