RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Although my request wasn't completely met, I feel it's best to move on. In reading the response by the company, it would appear by a third party that Dell speaks and reacts in a cordial and professional manner which was not the case. I would like to thank the BBB for your assistance and support during this negative experience. Regards, [redacted]
Revdex.com: Please keep this complaint open until we have received a working computer from Dell They have kindly attempted to repair it several times but it still does not work Once we have received the working refurbished replacement we will be happy to close the complaint.Best Regards, [redacted] ***
Dear Revdex.com, Our records indicate the representative [redacted] will follow back up with the customer and will support the current system with a resolutionThe customer was sold an extended warranty beyond the allotted time allowed on the system as the warranty goes back to the original purchase in 1/26/Dell will honor this warranty due to the error until 1/26/but we respectfully deny any further extensionsThe customer has received an upgraded exchange as his specifications are reviewed by the original order from The customer will need to troubleshoot with the representative [redacted] to resolve any outstanding issuesWe have included the link for the customer to review the hardware warranty terms and conditions [redacted] We request the customer contact the representative at [redacted] @Dell.com for any further assistance he may need regarding this matter Sincerely Advanced Resolution Group Incident [redacted] Dell Inc Com
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, *** has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has credited the customer’s gift cards Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative contacted the customer regarding the issues described in her correspondenceOur representative, per the terms and conditions of the Dell limited warranty, respectfully denied the customer’s request for a new system replacement or a refundA refurbished exchange was offered; however, the customer declined Our representative remains available and may be contacted directly via email at [redacted] @Dell.comWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experience Sincerely, Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, Shawn, contacted the customer apologized for the problemsThe representative has confirmed the feedback has been noted and will be shared with the appropriate teamThe representative has confirmed another coupon will be issued in the amount the customer agreedWe remain available to assist the customer if there are any further concerns the representative can be reached by email at [redacted] @[email protected] Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionWe show the credits have posted to his Dell Financial account which was the original mode of paymentThese credits will reflect on March’s billing statement or the customer can go online to his Dell Financial account to reviewAdvanced Resolution Group Incident [redacted] Dell Inc
Dear RevDex.com, Thank you for the opportunity to address the correspondence submitted by Ms. [redacted] . Our representative recently contacted Ms. [redacted] regarding her concerns. In the interest of customer satisfaction, our representative processed a... replacement unit, which was delivered to Ms. [redacted] on February 14, 2017 under FedEx tracking number [redacted] . Our representative also followed-up with Ms. [redacted] to confirm resolution. We regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell Experience. We remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policies. Our representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms. [redacted] has any further concerns regarding this case. Sincerely, Executive Support Team Incident ID: [redacted] Dell Inc.
Dear RevDex.com, This matter has been previously addressed this matter, no alterations have been/will be made to the final resolution. “As messaged promotional offerings are subject to change and may be limited to quantities on hand. What the customer experienced may have been a glitch in the system but at this time a similar promotion is ongoing if she would like to take advantage of it. At this time Dell consider this issue closed. Advanced Resolution Group Incident [redacted] Dell Inc.
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has processed the customer’s refund Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative informed him of the terms and conditions of Gift Cards [redacted] Mr [redacted] confirmed that he received two gift cards in the amount of $eachAfter further review, our representative issued an additional coupon for $and followto confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur records show that that the credit for order# [redacted] has been posted to the original form of paymentOur representative also followto confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, [redacted] , contacted the customer apologized for the problemsThe representative has noted his feedback so that it is directed to the correct management teamsThe representative assisted Mr [redacted] in working with a sales representativeDell representative [redacted] followed up with Mr [redacted] several times but received no responseWe remain available to assist the customer if there are any further concerns the representative can be reached by email at [redacted] @Dell.com Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] Three weeks after shipment to Dell, my laptop was returned unrepairedI have never had a worse customer service experience in my lifeI was repeatedly told things were to happen, only to be let-down over-and-over againI am extremely displeased with how Dell handled my case and would like Dell to remedy the situation.Dell informed me the issue with my laptop is not a known hardware issue, and thus my limited hardware warranty does not cover the repairA simple Google search for ‘Inspiron Hinge’ reveals thousands of individuals with the exact same issueDell uses the same faulty monitor hinge across the entire Inspiron model lineThe limited hardware warranty covers defects in workmanship and materialsThe issue with my laptop is caused by a stripped screwThis is a defect in the manufacturing materials of the laptopA screw should not strip easily – even with abuse (which my laptop was not subjected to whatsoever)I demand my laptop be repaired free-of-cost, as the issue falls under the limited hardware warranty
Dear RevDex.com, Thank you for the opportunity to address the correspondence submitted by Ms. [redacted] . Please note that our representative made multiple attempts to reach Ms. [redacted] ; however, has not been able to discuss the contents of her correspondence. We regret any... dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell Experience. Our representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms. [redacted] has any further concerns regarding this case. Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc.
Complaint: [redacted] I am rejecting this response because:No discount was offered to meIn fact, they called me to tell me about the same $I informed them that I was told I will get a discount and if they are not aware of the discount, I will wait for MrShawn to contact me himself Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Our representative, [redacted] , contacted Mr [redacted] and offered, according to the terms and conditions of the Dell Limited Warranty, an exchangeMr [redacted] accepted the offer and confirmed his shipping address [redacted] processed EXG # [redacted] and our records indicate the replacement system has been delivered on FedEx # [redacted] We regret the dissatisfaction Mr [redacted] may have experienced and appreciate the feedback provided regarding his Dell experience [redacted] may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:Dell continues to simply hand off this issue to different representatives After nearly months it is still not resolved even though Dell is agreement that my claim is valid and the funds should be credited to me Dell has transferred this issue to multiple individuals who upon transfer ask for the same information over again that has already been submitted multiple times and then do not resolve the issue Resolution should be very simple, it should be to provide a new gift card with the full agreed upon amount ($392) and it should have a valid expiration date I am concerned that the multiple hand-offs across these months with no resolution is a tactic being used to not fulfill this simple agreed upon request Please help me resolve this issue with Dell Regards, [redacted]
Today’s Date: 03/18/2016 Dear RevDex.com, Thank you for providing a copy of the customer submission. Dell representative, ***, has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondence. The... customer states technical concerns with their Dell unit. At this time the agent has issued a system exchange that was received by the customer which addressed the concerns. Dell regrets any inconvenience caused and we thank the customer for their time and patience during this process. The customer may also contact the representative at [redacted] @Dell.com with any other questions or concerns in the matter. Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc.
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur records show that the product was purchased from a retailer; therefore, returns are governed by the policies of the retailer where the product was purchasedOur representative also explained the terms of limited hardware warranty, and return policy (applies only to purchases directly from Dell) http:// [redacted] http:// [redacted] His request for unlike upgraded replacement or refund was respectfully denied Mr [redacted] stated that he will return the unit to retailer for a refundWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] , in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Although my request wasn't completely met, I feel it's best to move on. In reading the response by the company, it would appear by a third party that Dell speaks and reacts in a cordial and professional manner which was not the case. I would like to thank the BBB for your assistance and support during this negative experience. Regards, [redacted]
Revdex.com: Please keep this complaint open until we have received a working computer from Dell They have kindly attempted to repair it several times but it still does not work Once we have received the working refurbished replacement we will be happy to close the complaint.Best Regards, [redacted] ***
Dear Revdex.com, Our records indicate the representative [redacted] will follow back up with the customer and will support the current system with a resolutionThe customer was sold an extended warranty beyond the allotted time allowed on the system as the warranty goes back to the original purchase in 1/26/Dell will honor this warranty due to the error until 1/26/but we respectfully deny any further extensionsThe customer has received an upgraded exchange as his specifications are reviewed by the original order from The customer will need to troubleshoot with the representative [redacted] to resolve any outstanding issuesWe have included the link for the customer to review the hardware warranty terms and conditions [redacted] We request the customer contact the representative at [redacted] @Dell.com for any further assistance he may need regarding this matter Sincerely Advanced Resolution Group Incident [redacted] Dell Inc Com
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, *** has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has credited the customer’s gift cards Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative contacted the customer regarding the issues described in her correspondenceOur representative, per the terms and conditions of the Dell limited warranty, respectfully denied the customer’s request for a new system replacement or a refundA refurbished exchange was offered; however, the customer declined Our representative remains available and may be contacted directly via email at [redacted] @Dell.comWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experience Sincerely, Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, Shawn, contacted the customer apologized for the problemsThe representative has confirmed the feedback has been noted and will be shared with the appropriate teamThe representative has confirmed another coupon will be issued in the amount the customer agreedWe remain available to assist the customer if there are any further concerns the representative can be reached by email at [redacted] @[email protected] Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionWe show the credits have posted to his Dell Financial account which was the original mode of paymentThese credits will reflect on March’s billing statement or the customer can go online to his Dell Financial account to reviewAdvanced Resolution Group Incident [redacted] Dell Inc
Dear RevDex.com, Thank you for the opportunity to address the correspondence submitted by Ms. [redacted] . Our representative recently contacted Ms. [redacted] regarding her concerns. In the interest of customer satisfaction, our representative processed a... replacement unit, which was delivered to Ms. [redacted] on February 14, 2017 under FedEx tracking number [redacted] . Our representative also followed-up with Ms. [redacted] to confirm resolution. We regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell Experience. We remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policies. Our representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms. [redacted] has any further concerns regarding this case. Sincerely, Executive Support Team Incident ID: [redacted] Dell Inc.
Dear RevDex.com, This matter has been previously addressed this matter, no alterations have been/will be made to the final resolution. “As messaged promotional offerings are subject to change and may be limited to quantities on hand. What the customer experienced may have been a glitch in the system but at this time a similar promotion is ongoing if she would like to take advantage of it. At this time Dell consider this issue closed. Advanced Resolution Group Incident [redacted] Dell Inc.
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has processed the customer’s refund Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative informed him of the terms and conditions of Gift Cards [redacted] Mr [redacted] confirmed that he received two gift cards in the amount of $eachAfter further review, our representative issued an additional coupon for $and followto confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur records show that that the credit for order# [redacted] has been posted to the original form of paymentOur representative also followto confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, [redacted] , contacted the customer apologized for the problemsThe representative has noted his feedback so that it is directed to the correct management teamsThe representative assisted Mr [redacted] in working with a sales representativeDell representative [redacted] followed up with Mr [redacted] several times but received no responseWe remain available to assist the customer if there are any further concerns the representative can be reached by email at [redacted] @Dell.com Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] Three weeks after shipment to Dell, my laptop was returned unrepairedI have never had a worse customer service experience in my lifeI was repeatedly told things were to happen, only to be let-down over-and-over againI am extremely displeased with how Dell handled my case and would like Dell to remedy the situation.Dell informed me the issue with my laptop is not a known hardware issue, and thus my limited hardware warranty does not cover the repairA simple Google search for ‘Inspiron Hinge’ reveals thousands of individuals with the exact same issueDell uses the same faulty monitor hinge across the entire Inspiron model lineThe limited hardware warranty covers defects in workmanship and materialsThe issue with my laptop is caused by a stripped screwThis is a defect in the manufacturing materials of the laptopA screw should not strip easily – even with abuse (which my laptop was not subjected to whatsoever)I demand my laptop be repaired free-of-cost, as the issue falls under the limited hardware warranty
Dear RevDex.com, Thank you for the opportunity to address the correspondence submitted by Ms. [redacted] . Please note that our representative made multiple attempts to reach Ms. [redacted] ; however, has not been able to discuss the contents of her correspondence. We regret any... dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell Experience. Our representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms. [redacted] has any further concerns regarding this case. Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc.
Complaint: [redacted] I am rejecting this response because:No discount was offered to meIn fact, they called me to tell me about the same $I informed them that I was told I will get a discount and if they are not aware of the discount, I will wait for MrShawn to contact me himself Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Our representative, [redacted] , contacted Mr [redacted] and offered, according to the terms and conditions of the Dell Limited Warranty, an exchangeMr [redacted] accepted the offer and confirmed his shipping address [redacted] processed EXG # [redacted] and our records indicate the replacement system has been delivered on FedEx # [redacted] We regret the dissatisfaction Mr [redacted] may have experienced and appreciate the feedback provided regarding his Dell experience [redacted] may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:Dell continues to simply hand off this issue to different representatives After nearly months it is still not resolved even though Dell is agreement that my claim is valid and the funds should be credited to me Dell has transferred this issue to multiple individuals who upon transfer ask for the same information over again that has already been submitted multiple times and then do not resolve the issue Resolution should be very simple, it should be to provide a new gift card with the full agreed upon amount ($392) and it should have a valid expiration date I am concerned that the multiple hand-offs across these months with no resolution is a tactic being used to not fulfill this simple agreed upon request Please help me resolve this issue with Dell Regards, [redacted]
Today’s Date: 03/18/2016 Dear RevDex.com, Thank you for providing a copy of the customer submission. Dell representative, ***, has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondence. The... customer states technical concerns with their Dell unit. At this time the agent has issued a system exchange that was received by the customer which addressed the concerns. Dell regrets any inconvenience caused and we thank the customer for their time and patience during this process. The customer may also contact the representative at [redacted] @Dell.com with any other questions or concerns in the matter. Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc.
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur records show that the product was purchased from a retailer; therefore, returns are governed by the policies of the retailer where the product was purchasedOur representative also explained the terms of limited hardware warranty, and return policy (applies only to purchases directly from Dell) http:// [redacted] http:// [redacted] His request for unlike upgraded replacement or refund was respectfully denied Mr [redacted] stated that he will return the unit to retailer for a refundWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] , in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc