Tristar Products

Dear [redacted] please call Corporate Customer Service ###-###-####.We will have the call audited to see excatley what was orderedthank you

To Whom It May Concern,Customers account was reviewed and we have process the refundPlease allow 2-business days for refund to reflect

To whom it may concern,As per the documented warranty that is provided with each and every unit the warranty cost is $not $9.95.We will as a one time courtesy ship out a replacement unitFor the future the customer will have to send the unit back with a check for $for repair or replacement.Thank you

Dear [redacted] ,I will be sending you a refund check for $for the GroceryPlease allow 10-business days to receiveSincerely,

To Whom It May Concern,Unfortunately I am not able to pull up customer account with general informationI will need an order number or the first and last digits of the card customer placed the order withI would be gladly to replace order for customer Sincerely, [redacted]

To Whom It May Concern,Customers account was reviewed and it shows the package was refused on 2/5/there has been no update since thenI will file a claim for this package and I will also go ahead and refund customer right awayCustomer will receive a full refund of $in business days

TO WHOM IT MAY CONCERN:please call our C/S department and ask for Pablo in the corporate office. We will be more then happy to send you out a new unit asap. thank you

Dear Value Customer, I truly apologize if you experienced anything other than top quality customer care. We will be more then happy to send you out a new Copper Chef Pan.What size pan?Sincerely,Customer Service

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI checked my account this morning 2-11-17, and I have received the credit to my cardI appreciate your help in this matter Regards, [redacted] ***

I am rejecting this response because: I checked the transactions on my credit card account, and no refund has been posted as of 4/15/at 9:P.M Also, there have been no exchanges sent to me, so there is nothing for me to keep, as they suggested

This order has been refunded in full

To Whom It May Concern,Customers account was reviewed and the order is on a back order due to the highdemand we have not been able to fulfill the orderWe attempted to charge customer but the card did not go throughWe will attempt one more time todayWe do not charge customer until the product ships outWhen customer placed the order we make a pre-authorization just to verify that is a valid account, then it gets released within 2-days.Sincerely,Filomena

Even though the time allowed has expired,in all fairness, I would like it to be noted that TriStar Products did in the end send a product replacement and that I am satisfied with the end resultI do not want it to stay in their record that I was not satisfied, I just did not receive the product in the allowable Revdex.com time frame to keep a complaint open.Thank you to everyone that was involved in resolving this matter

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com:I was just going to respond to you as I just got the juicer from UPS today I just opened it up so all is well....now.I appreciate your quickness to my complaint and the quick company response as wellThe lady that hung up on me was not appreciated...the customer service there really needs some work!Thank you so much! Reference to complaint ID [redacted] Regards, [redacted]

Dear [redacted] ,I truly apologize if you experienced anything other than top quality customer careWe have received your request for a refund for the amount of $We have processed your requestYou should see the amount reflect on your statement in the next business days.Refund History:8.4.2017- $was refunded8.23.2017- $was refundedTotal: $40.99the refund were posted back to the credit card that we have on file- Visa last four digits *** Thank you Please do not hesitate to contact me with any future questionsSincerely,X

To Whom it May Concern: Sorry for the wait, according to UPS it is on a truck to be delivered today Tracking number for your new cooker is: [redacted] Again sorry for the wait your cooker should be arriving shortlyThank You,Customer Care Team

Dear ***,Thank you for the feedbackWe strive to provide a high level of customer serviceWe will take your feedback into consideration to improve how we handle our customersYour feedback is very valuable and we appreciate you taking the time to provide itThank you

To whom it may concern,After an extensive search of our database we are not able to locate an order for this customerPre-Authorizations are done at the time of ordering for security reasonsThis pre-authorization shows validity of the account, if funds are availablePre-authorziation reversals are made to an account within 24-hours of ordering, on our partIt may take the customers bank 3-business to re-apply the funds back to the person's account and remove the hold on their endNo actual charges are made from our company until an item is actually shipped from our facilityAgain, the pre-authorization hold is removed on our end within 24-hours of orderingThe customer will need to contact their banking institution to find out what THEIR policy is in regards to pre-authorizationsWe cannot comment on a banks policy and procedure.As no funds were actually withdrawn from the account at pre-authorization there are no funds to return back to the customer's account.As we are not able to locate an account with the information provided we are not able to assist any furtherIf the customer placed an actual order with us they would receive an email confirmation of the order, and then a separate email confirmation when the item actually ships from the facility containing a tracking numberThank you

Dear Valued Customer,We understand you need to be contacted concerning one of our products and your experience with itWe value your feedbackIf you would like to contact us directly, please call *** [redacted] at ###-###-#### between the hours of M-F 9a-5p ET If you would like us to contact you at your convenience, please provide a date, time and phone number where we can reach you.We will be more then happy to assist you with your return.Thank youCustomer Care Team

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards,