Tristar Products

Complaint: [redacted] I am rejecting this response because: I have been told that repeatedly since 02/24/and nothing has been done so farEach time I escalate it to a supervisor/manager I am told a refund is being issued that day and yet again no checks are sent to me Regards, [redacted] ***

To Whom It May Concern,I will go ahead and send a brand new unit to customerIt will take 7-business days for customer to receive what was requested by customers

To Whom It May Concern, The status of replacement still on hold due to the back orderfor the inconvenience I will refund customer in fullcustomer will see refund in 2-business daysthank you

Dear [redacted] Please give Corporate Customer Service a call ###-###-####.We more information to further assist you.Business hours am-pm Monday- Friday.Thank You,Customer Care Team

To Whom it May Concern: The $Walmart Gift Card is a 3rd party offer which it does state in our phone panel and when placing online orders Once you have placed an order with us you do have the choice to accept or reject this 3rd party offer If you do accept the 3rd party offer, you either get transferred to their phone line, or you receive an email from them to follow their step by step direction into receiving said gift card All we can do in regards to this 3rd party offer from a different company is give your their name and number to contact them with any issues you may be having.Company Name: Value PlusCompany Number: [redacted] Sorry for this inconvenience,Customer Care Team

To Whom It May Concern,Customers account was reviewed and the status of the order is on back order due to the high demandFor the inconvenience I will take off the processing and handling of $I will also expedite customers order for the inconvenience and we will be shipping out by the end of this week

Complaint: [redacted] I am rejecting this response because: the response is very vagueThe response should include the amount of the rebate and how is the rebate received? Is it a check, credit need to clarify.I am interested in order 10in pans at $each with lids at $each and no shippingTotal cost for me would be $ What specifically is Copper Chef going to offer? Regards, [redacted] ***

To whom it may concern, customers account was reviewed and the tracking number was under investigation because it shows it was deliveredI will make the process faster and refund customer in full. thank you

To whom it may concern,After review of the order we find that a delayed shipment notification was sent on June 16,2015:06/16/201500:20e XXDELAY SHIPMENT NOTICE POST CARD #1The customer contacted our customer care center via phone and our online status page on separate occasions
before the item had shipped and after the delayed shipment notification was sent, and did not request for cancellation of the item:Please see below for a detailed time line of all agent acess (via customer calling customer care center) and customer visiting our customer status site, and customer chatting with our online line chat representativePlease notice the date of these communications is 6/18/2015- 6/24/2015:06/18/201510:53web XXWEBSITE Accessed by customerstatus.06/18/201510:53web YYORDER ACCESSED via CustomerStatus.Com-06/18/2015-10:53:4006/18/201510:56B06 XX*** Order accessed by agent B0606/18/201510:56M27 XX*** Order accessed by agent *** *** *** *** YYORDER ACCESSED via CustomerStatus.Com-06/19/2015-22:11:1506/24/201520:39F33 XX*** Order accessed by agent *** *** Order accessed by agent *** *** Order accessed by agent *** *** ***Customer chatted about status of the orderChecked the order status and informed customer.06/24/201521:12web YYORDER ACCESSED via CustomerStatus.Com-06/24/2015-21:12:50The customer then contact on our customer care center on 6/25/AFTER the item had shipped and the funds were withdrawn from the customer's account stating she would like the order cancelledThe customer was informed the item had shipped and the order could not be cancelled.To date, 6/29/2015, we have not received the returned delayed shipment asking for cancellation.The tracking number to the item is:*** * *** *** ***The customer has a day money back guaranteeOnce the item has been returned to our facility, a refund in the amount of the product will be applied back to the account on file, less shipping and handling.Thank youFilomena

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update
it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Dear ***, I truly apologize if you experienced anything other than top quality customer care. We have received your request for a refund for the amount of $We have processed your requestYou should see the amount reflect on your statement in the next business daysIf you have
any additional questions, please reply to this email. Sincerely,Customer Care Team

Dear ***,Your account has been brought to my attention and I would like to inform you that a replacement Power Pressure Cooker QT is currently being processed and will ship out within the next business daysPlease allow 7-business days to receive the unitYou will receive a
shipment confirmation email once the product ships.Should you have any further questions, please contact Customer Service @ ###-###-####.Sincerely,

To Whom It May Concern, We apologize for the inconveniencei will go ahead and replaced the unit right away the UPS Tracking Number: *** please allow hours for the tracking number to be activated. Thank you

o whom it may concern, I spoke to Mr*** this morningThis account is all taken care ofNo charges were taken out of the accountThe copy of the invoice was emailed to the customer on 2.22.2016. thank you,ROsa

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

To Whom it May Concern: Sorry for the inconvenience, the pans aren't advertised as scratch resistant, we do say it is stick resistant, but our pans will scratch if you are not using plastic utensils with it We have no problem issuing you a replacement for your pans and also
sending a prepaid label to your email, just keep in mind that if you are using metal with any pan it will scratch the non stick surface off I already emailed you the label, as soon as we receive your package we will ship you out a brand new pan. Thank You,Customer Care Team

Dear *** After reading your review, I felt I needed to speak to you and understand your concerns in greater detailI truly apologize if you experienced anything other than top quality customer care. I did leave you a voicemail today @ 3:06.Please contact me back I will be more then
happy to help you.###-###-#### ex ***Sincerely,ROSA

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
As long as the product is shipped by the end of the week since that is tomorrow
Regards,

To Whom It May Concern,Customers account was reviewed and the main offer is buy one get one free, We do have the option to just buy oneFor the inconvenience I will send customer a prepaid label to customers email to return for a full refund

TO Whom it May Concern: I see that the customers unit came back to us on 11/5/15-and a replacement went out on the same day 11/5/15. *** *** *** *** *** *** * ***
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