Tristar Products

To whom it may concern:I just spoke to this customer. This customer will contact me back directly ###-###-#### ex [redacted] when she gets home. thank you

To Whom It May Concern,Customers account was reviewed and this order is from 2014. our return and refund policy is 60 day money back guarantee. Out of good faith I will send customer a prepaid label to return the items at no cost. Once we receive the items we can refund customer in full $47.93. We...

can only refund what we have charge the customer.

From: [redacted] [mailto:[redacted]] Sent: Monday, November 09, 2015 2:49 PMTo: [redacted]Subject: complaint [redacted] Hello,I still have not received a refund from this company. What is the next step? In the resolution they agreed to refund me the $93.23. Thank you for your help. [redacted]

To Whom It May Concern,Customers account was reviewed and each fusion styler was charged for $123.96. Customer also has a 2 year warranty which cost $11.97 and also has the achieve 10 styling cream for $19.95. Out of good faith I will honor customers price, to make customer happy. I will refund...

customer the amount $141.90, refund will reflect in 2-3 business days.Sincerely,Filomena

To whom it may concern,After an extensive search of our database we are not able to locate an order for this customer. Pre-Authorizations are done at the time of ordering for security reasons. This pre-authorization shows validity of the account, if funds are available. Pre-authorziation reversals...

are made to an account within 24-36 hours of ordering, on our part. It may take the customers bank 3-5 business to re-apply the funds back to the person's account and remove the hold on their end. No actual charges are made from our company until an item is actually shipped from our facility. Again, the pre-authorization hold is removed on our end within 24-36 hours of ordering. The customer will need to contact their banking institution to find out what THEIR policy is in regards to pre-authorizations. We cannot comment on a banks policy and procedure.As no funds were actually withdrawn from the account at pre-authorization there are no funds to return back to the customer's account.As we are not able to locate an account with the information provided we are not able to assist any further. If the customer placed an actual order with us they would receive an email confirmation of the order, and then a separate email confirmation when the item actually ships from the facility containing a tracking number. Thank you

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:I have received the call from the company and have placed an order which I'm told will arrive within 7-10 working days. I will accept the business's response when it actually arrives. Thank you,[redacted]

To Whom It May Concern, Customer will not have to pay for the package to be return. I have sent customer a label for free returns. Once we receive the package we will refund customer in full.

We offer all our customer's a 60 day money back guarantee begininng from the date of delivery. This is advertised on our website as well as any tv ads. After review of this order we found this order was placed on our website where the customer was able to view and review our return policy.Taken...

directly from our website: 60-DAY MONEY BACK GUARANTEEIf for any reason you are not satisfied with your Genie order, simply return your entire product within 60 days directly to us at the address listed below. Following the receipt of a properly returned complete product, we will refund the full purchase price, less processing and handling. Please include proof of purchase and your mailing address.Tristar Products Inc., [redacted] As this order was placed on 5/15/15 and delivered on 5/28/15 at 12:00PM the 60 day return period expired on 7/28/15. At this time the order has been closed in our system and no returns will be accepted.Thank you

To Whom it May Concern: out of courtesy I went ahead and refunded the P&H for the amount of $29.99 back to the [redacted] credit card. thank you

TO WHOM IT MAY CONCERN:Please visit  [redacted] to sign up for your $100 in Grocery Coupons.

To WHom it may Concern:A refund has been posted back to the [redacted] card that we have on file. Please allow 3 business days to check your account. thank you

After review of this account, we show that our customer care center was never contacted regarding the missing items. Had the customer contacted customer care at the phone number provided on the invoice that was sent, this issue could have been resolved immediately.At this time a replacement set is...

currently being processed for shipment. The customer will receive an email confirmation when the items have shipped. Please be advised this email may contain a copy of the original invoice, however, no further charges will be applied for this replacement.Thank you

To Whom It May Concern,Customers account was reviewed and the status of order is on back order, due to the high demand. In our infomercial we do let our customers know that it can take 4-6 weeks to receive. We have not charge customers account as of today, we only charge customer once the product...

ships out. When customer placed the order we did a preauthorization just to verify it was a valid account but that hold was release. I will go ahead and take off the processing and handling for the inconvenience. Sincerely, [redacted]

To Whom it May Concern, We apologize for the delay, however customer issue was escalated to corporate office and replacement has been submitted. Here is the tracking number [redacted] Thank you!

I am rejecting this response because:I have not received the return postage via mail I do NOT have access to a printer. I contacted the company the day we received the third cooker.

To whom it may concern,Our products all carry a 60 day money back guarantee and a 90 day parts warranty, unless an extended warranty is purchased. After review of the order, NO extended warranty was purchased on this unit. The customer did not contact us until after the initial purchase. Our...

representatives went above and beyond breaking company policy, and providing the part needed free of charge (only charged shipping). Company policy dictates, that when an extended warranty is not purchased on a item, any future parts needed are to be charged at full price. When a product is ordered it is our responsibility to provided the customer with the item ordered, we cannot control when a customer decides to open and use the product. We are not responsible for how the customer chooses to store the item, and in what conditions. Non use of a mechanical item, can lead to damage. We have issued a courtesy one time unit replacement on this order. Any part needed in the future will need to be purchased at FULL price, as this unit is now over 2 years past its warranty.In regards to our employees, we are proud to be an equal opportunity employer. We do not judge or discriminate based on race, and certainly do not discriminate against someone who may speak with an accent. This account has now been closed in our system. The customer will receive an email confirmation when the item has shipped, containing tracking information. Once again, this is a one time courtesy replacement of the unit, once again breaking corporate policy and any future parts will require full payment.Thank youFilomena

To Whom It May Concern,Procedure for Warranty Repairs or Replacement If warranty service is necessary, the original purchaser must pack the product securely and send it postage paid with a description of the defect, proof of purchase, and a check or money order for $24.99 to cover return...

postage and handling to the following address: [redacted].

To whom it may concern,Out of good faith a refund for the full amount has been applied to this account. Please allow 7-10 business days to receive your refund check.

To Whom It May Concern,Customers account was reviewed and the status of the order is on back order due to the high demand. For the inconvenience I will take off the processing and handling of $19.98. I will also expedite customers order for the inconvenience and we will be shipping out by the end of...

this week.

To Whom it may concern: I refund check was issued for
this customer, check # [redacted] on 11/5/15.