Tristar Products

To Whom it May Concern:   Sorry for this inconvenience, it is very strange that you received one of our copper chef pans as a replacement for one of our pressure cookers, it must'be been a shipping error. Not to worry I am setting up a replacement now for you 8qt Copper colored Power...

Pressure Cooker.  Again sorry for the inconvenience. Thank you, Customer Care Team

I am rejecting this response because: I paid $ 29.98 not 19.99.
Regards,

To Whom it May Concern:   Sorry for this inconvenience, we do have a 60 day money back guarantee on all of our products and you are still well within your warranty.  We have no problem issuing you a full refund for the 1 payment that you have paid for as of so far,the moment we...

receive that merchandise back. Thank You, Customer Care Team

To whom it may concern,This order was placed via our website on 2/15/2015. Due to the popularity of our item, the item did experience a slight backorder. When the backorder on the item reached past our 6 week time frame a delayed shipment post card was issue to the customer explaining the backorder....

This notification comes with a set of instructions should the customer not want to wait the backorder out and cancel the order. No return notification of cancellation was received so the order continued. We do not charge an item until it actually ships from our facility. At the time of a order a Pre-authorization is placed on the credit card for security reasons. This temporary hold on funds is released on our within 24-36 hours, however, the bank may take up to 3-5 business days to release the hold on their end. Please see below for pre-authorization reversal code from 2/19/2015 when we released the hold from our end:[redacted]   [redacted]   [redacted]
Once the backorder was complete and this customer's item was ready to ship the actual authorization process began. Our billing system will automatically make 3 attempts to gain payment on an account before the system will automatically cancel an order and a notification letter is sent to the customer. This account was on it's second authorization attempt when the customer requested the order be cancelled. At this time the order has been cancelled and no payment has been taken from the customer's account. Cancellation status can be verified at www.customerstatus.com and confirmation that funds were not in fact withdrawn from the customer's account can be made by the customer contacting their credit card company. As this account has been cancelled it is now closed in our systems.Thank youFilomena

To Whom It May Concern,Customers account was reviewed and this order is from 2014. our return and refund policy is 60 day money back guarantee. Out of good faith I will send customer a prepaid label to return the items at no cost. Once we receive the items we can refund customer in full $47.93. We...

can only refund what we have charge the customer.

To whom it may concern,After an extensive search of our database we are not able to locate an order for this customer. Pre-Authorizations are done at the time of ordering for security reasons. This pre-authorization shows validity of the account, if funds are available. Pre-authorziation reversals...

are made to an account within 24-36 hours of ordering, on our part. It may take the customers bank 3-5 business to re-apply the funds back to the person's account and remove the hold on their end. No actual charges are made from our company until an item is actually shipped from our facility. Again, the pre-authorization hold is removed on our end within 24-36 hours of ordering. The customer will need to contact their banking institution to find out what THEIR policy is in regards to pre-authorizations. We cannot comment on a banks policy and procedure.As no funds were actually withdrawn from the account at pre-authorization there are no funds to return back to the customer's account.As we are not able to locate an account with the information provided we are not able to assist any further. If the customer placed an actual order with us they would receive an email confirmation of the order, and then a separate email confirmation when the item actually ships from the facility containing a tracking number. Thank you

We offer all our customer's a 60 day money back guarantee begininng from the date of delivery. This is advertised on our website as well as any tv ads. After review of this order we found this order was placed on our website where the customer was able to view and review our return policy.Taken...

directly from our website: 60-DAY MONEY BACK GUARANTEEIf for any reason you are not satisfied with your Genie order, simply return your entire product within 60 days directly to us at the address listed below. Following the receipt of a properly returned complete product, we will refund the full purchase price, less processing and handling. Please include proof of purchase and your mailing address.Tristar Products Inc., [redacted] As this order was placed on 5/15/15 and delivered on 5/28/15 at 12:00PM the 60 day return period expired on 7/28/15. At this time the order has been closed in our system and no returns will be accepted.Thank you

To Whom it May Concern:   A full refund has already been sent for processing this usually takes anywhere from 48-72 hours. Payment Method:Master Card [redacted]Accepted** [redacted] - 06/24/16 Order Status Installments Gross: 99.87 Less Discount: .00 Tax: @ 0.0 % .00 ...

P&H: .00 TOTAL: 99.87 Paid-to-date: 99.87 Credits: .00 Refunds: .00 Balance Due: .00 Pend. Refund: 99.87

To Whom it May Concern, We apologize for the delay, however customer issue was escalated to corporate office and replacement has been submitted. Here is the tracking number [redacted] Thank you!

[A default letter is provided here which indicates your...

acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

To WHom it may Concern:A refund has been posted back to the [redacted] card that we have on file. Please allow 3 business days to check your account. thank you

TO WHOM IT MAY CONCERN:Please visit  [redacted] to sign up for your $100 in Grocery Coupons.

To Whom It May Concern,Customers account was reviewed and the status of the order is on back order due to the high demand. For the inconvenience I will take off the processing and handling of $19.98. I will also expedite customers order for the inconvenience and we will be shipping out by the end of...

this week.

To whom it may concern,Our products all carry a 60 day money back guarantee and a 90 day parts warranty, unless an extended warranty is purchased. After review of the order, NO extended warranty was purchased on this unit. The customer did not contact us until after the initial purchase. Our...

representatives went above and beyond breaking company policy, and providing the part needed free of charge (only charged shipping). Company policy dictates, that when an extended warranty is not purchased on a item, any future parts needed are to be charged at full price. When a product is ordered it is our responsibility to provided the customer with the item ordered, we cannot control when a customer decides to open and use the product. We are not responsible for how the customer chooses to store the item, and in what conditions. Non use of a mechanical item, can lead to damage. We have issued a courtesy one time unit replacement on this order. Any part needed in the future will need to be purchased at FULL price, as this unit is now over 2 years past its warranty.In regards to our employees, we are proud to be an equal opportunity employer. We do not judge or discriminate based on race, and certainly do not discriminate against someone who may speak with an accent. This account has now been closed in our system. The customer will receive an email confirmation when the item has shipped, containing tracking information. Once again, this is a one time courtesy replacement of the unit, once again breaking corporate policy and any future parts will require full payment.Thank youFilomena

After review of this account, we show that our customer care center was never contacted regarding the missing items. Had the customer contacted customer care at the phone number provided on the invoice that was sent, this issue could have been resolved immediately.At this time a replacement set is...

currently being processed for shipment. The customer will receive an email confirmation when the items have shipped. Please be advised this email may contain a copy of the original invoice, however, no further charges will be applied for this replacement.Thank you

I am rejecting this response because:I have not received the return postage via mail I do NOT have access to a printer. I contacted the company the day we received the third cooker.

To Whom It May Concern,Procedure for Warranty Repairs or Replacement If warranty service is necessary, the original purchaser must pack the product securely and send it postage paid with a description of the defect, proof of purchase, and a check or money order for $24.99 to cover return...

postage and handling to the following address: [redacted].

To whom it may concern,Out of good faith a refund for the full amount has been applied to this account. Please allow 7-10 business days to receive your refund check.

To Whom It May Concern, Customer will not have to pay for the package to be return. I have sent customer a label for free returns. Once we receive the package we will refund customer in full.

To Whom it May Concern: out of courtesy I went ahead and refunded the P&H for the amount of $29.99 back to the [redacted] credit card. thank you