Tristar Products

To Whom It May Concern,Customers account was reviewed and the status of order is on back order, due to the high demand. In our infomercial we do let our customers know that it can take 4-6 weeks to receive. We have not charge customers account as of today, we only charge customer once the product...

ships out. When customer placed the order we did a preauthorization just to verify it was a valid account but that hold was release. I will go ahead and take off the processing and handling for the inconvenience. Sincerely, [redacted]

To Whom it may concern: I refund check was issued for
this customer, check # [redacted] on 11/5/15.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is somewhat satisfactory. There is no information on how much the "processing and handling" is worth but I won't waste another moment of my time.
Regards,
[redacted]

The consumer has been provided with all necessary information to redeem the free offer provided at the time of ordering. While we understand, the customer is not satisfied with the type of grocery items available with the coupons, these are the items available with this offer. The type of items available with these coupons cannot be altered.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it...

before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I just want to let you know that this person that contacted me told me story of [redacted] being protective of their clients and that is why they would not accept the request for payment.  I do not believe him, since they were able to make the initial payment of $83.00.  [redacted] said they did not here back from TriStar after that and no request for payment was made after January 28, 2016.  I don't know what kind of game this company is playing, but it's very dishonest in my opinion.  So, I did give them my credit card information and told them to just charge the full balance of the bill.  I will be tracking me credit card account to be sure they don't take more than $106.64 from my account.  As for right now, this case is closed.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I have been told that repeatedly since 02/24/2017 and nothing has been done so far. Each time I escalate...

it to a supervisor/manager I am told a refund is being issued that day and yet again no checks are sent to me.
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards,

I am rejecting this response because: Ihave already returned the items and have not received the refund.

Complaint: [redacted]
I am rejecting this response because:  This company is not being truthful in their response.  I have a print out of my chat session with their representative showing time frame of my cancellation as well as UPS tracking # time frame when turned over to UPS.  Plus their representative was very abrupt in advising me I did not have an option to cancel an order.  My request for cancellation was made before this package was shipped and could definitely have been cancelled.  In addition, when I attempted to question their chat person, I was abruptly cut off.I will definitely return this package to them and expect full refund.
Regards,
[redacted]

To Whom It May Concern,Customers account was reviewed and customer sent the product with our label. As of today we have not receive the product. Out of good faith I will refund customer right away. Customer will see refund in 2 business days. Sincerely,[redacted]

To whom it may concern,Please see attachment for a copy of the customer's invoice. It will clearly show that the item that was marked returned and was refunded, was in fact the Genie Slim Jeggings. This account has been refunded, for the product amount, as shipping and handling is not refundable, as stated on all advertisements. Out of good faith, we will break policy and refund the $9.99 for the shipping charge, which is not normally refunded.This account is now refunded in full and closed in our system.

To Whom It May Concern,Unfortunately I am not able to pull up customer account with general information. I will need an order number or the first 4 and last 4 digits of the card customer placed the order with. I would be gladly to replace order for customer Sincerely,[redacted]

To Whom It May Concern,   This account has been refunded in full for the amount of $35.97. Please allow 7-10 business days for the refund. Sincerely, Rosa

To Who It May Concern:Replacement pan was sent out: here is your UPS tracking information:[redacted]Scheduled Delivery:Friday, 01/27/2017, By End of Day  thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1[redacted]1, and find that this resolution is satisfactory to me.

Dear Valued Customer,We understand you need to be contacted concerning one of our products and your experience with it. We value your feedback. If you would like to contact us directly, please call [redacted] at ###-###-#### between the hours of M-F 9a-5p ET.  If you would like us to...

contact you at your convenience,  please provide a date, time and phone number where we can reach you.We will be more then happy to assist you with your return.Thank youCustomer Care Team

A refund has been applied to this account and will reflect shortly. Thank You

To whom it may concern,As this item was purchased via [redacted], who is not an authorized dealer of our Power Juicer, no refund for the product can be issued. The only refund that could be processed, if the check mailed in for repair was cashed, would be the check sent in for repair.Thank you[redacted]

Complaint:[redacted]
I am rejecting this response because:
I am not certain they will follow through, since all emails to them have gone unanswered. As soon as I receive my order, I will drop the complaint, but not before.
Regards,
[redacted]