Tristar Products

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acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

To Whom it May Concern:   A full refund has already been sent for processing this usually takes anywhere from 48-72 hours. Payment Method:Master Card [redacted]Accepted** [redacted] - 06/24/16 Order Status Installments Gross: 99.87 Less Discount: .00 Tax: @ 0.0 % .00 ...

P&H: .00 TOTAL: 99.87 Paid-to-date: 99.87 Credits: .00 Refunds: .00 Balance Due: .00 Pend. Refund: 99.87

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it...

before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I just want to let you know that this person that contacted me told me story of [redacted] being protective of their clients and that is why they would not accept the request for payment.  I do not believe him, since they were able to make the initial payment of $83.00.  [redacted] said they did not here back from TriStar after that and no request for payment was made after January 28, 2016.  I don't know what kind of game this company is playing, but it's very dishonest in my opinion.  So, I did give them my credit card information and told them to just charge the full balance of the bill.  I will be tracking me credit card account to be sure they don't take more than $106.64 from my account.  As for right now, this case is closed.
Regards,
[redacted]

To whom it may concern,Please see attachment for a copy of the customer's invoice. It will clearly show that the item that was marked returned and was refunded, was in fact the Genie Slim Jeggings. This account has been refunded, for the product amount, as shipping and handling is not refundable, as stated on all advertisements. Out of good faith, we will break policy and refund the $9.99 for the shipping charge, which is not normally refunded.This account is now refunded in full and closed in our system.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

To Whom It May Concern,Customers account was reviewed and customer sent the product with our label. As of today we have not receive the product. Out of good faith I will refund customer right away. Customer will see refund in 2 business days. Sincerely,[redacted]

The consumer has been provided with all necessary information to redeem the free offer provided at the time of ordering. While we understand, the customer is not satisfied with the type of grocery items available with the coupons, these are the items available with this offer. The type of items available with these coupons cannot be altered.

Complaint: [redacted]
I am rejecting this response because:  This company is not being truthful in their response.  I have a print out of my chat session with their representative showing time frame of my cancellation as well as UPS tracking # time frame when turned over to UPS.  Plus their representative was very abrupt in advising me I did not have an option to cancel an order.  My request for cancellation was made before this package was shipped and could definitely have been cancelled.  In addition, when I attempted to question their chat person, I was abruptly cut off.I will definitely return this package to them and expect full refund.
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards,

Complaint: [redacted]
I am rejecting this response because: I have been told that repeatedly since 02/24/2017 and nothing has been done so far. Each time I escalate...

it to a supervisor/manager I am told a refund is being issued that day and yet again no checks are sent to me.
Regards,
[redacted]

I am rejecting this response because: Ihave already returned the items and have not received the refund.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is somewhat satisfactory. There is no information on how much the "processing and handling" is worth but I won't waste another moment of my time.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1[redacted]1, and find that this resolution is satisfactory to me.

to whom it may concern: Please allow 10 business days for the refund to be posted back to the credit card we have on file. the amount will be $149.94. Due to the Holidays, departments are closed till next week thank you

Complaint:[redacted]
I am rejecting this response because:
I am not certain they will follow through, since all emails to them have gone unanswered. As soon as I receive my order, I will drop the complaint, but not before.
Regards,
[redacted]

Dear Mr. [redacted], I do apologize for the inconvenience you are experiencing with our pans. I will be more then happy to replace the Copper Chef Pans with new ones. Please confirm if this is what you would like me to do? Thank You,Customer Care Team

To Whom It May Concern: a refund was posted back to the credit card that we have on file:

Dear Value Customer,I truly apologize if you experienced anything other than top quality customer care. We are located at Corporate office in New Jersey. The Customer Service agents are located overseas.Please give Corporate Customer Service a call to further assist you ###-###-####.Sincerely,Customer Care Team

To Who It May Concern:Replacement pan was sent out: here is your UPS tracking information:[redacted]Scheduled Delivery:Friday, 01/27/2017, By End of Day  thank you

To Whom It May Concern,Customers account was reviewed and we were on a back order for the lids. I have contacted our warehouse to send a lid out right away. Customer will receive lid by 7-10 days.  The ups tracking number is 1zx[redacted]070137 please allow 24 hours for tracking number to...

be activated. Sincerely,