Tristar Products

To Whom It May Concern,As a courtesy, I will issue a full refund.Sincerely,[redacted]

To whom it may concern,A refund in the amount of $19.99 (purchase price)  has been applied to the account on 7/1/15 to the credit card on file. As stated on all advertisements, shipping and handling is not refundable.  The customer must allow 3-5 business days for the refund to apply to...

the account.Thank youFilomena

To Whom It May Concern,When customers refuses packages she does not have to pay so send it back. However I sent customer a prepaid label to make sure she does not have to pay to send it back. Customer can print the label twice if needed. Customer will get a full refund for sure.

To whom it may concern,After an extensive review of our database and email system we are not able to locate an order with the information provided in this complaint. If this hose was purchased in a store, we would be happy to issue the customer a one time courtesy replacement. Should the customer...

require a refund it will need to be returned back to the retail store it was purchased from as that is who collected the funds for the item. As we are not the only manufacturer of this type of hose we do require proof of purchase. As retail purchases are not logged in our database, and cannot be verified, we require either the original receipt or will accept emailed pictures of the box, front and bottom.Once this has been provided to us at [redacted] we will be happy to issue a replacement hose. Once again, we have searched our email database as well as our order database and are not able to locate any communication from this customer.We will await the customer's emailed documentation so that we may further assist.Thank youFilomena

sorry to hear about the experience you had with our company. A refund of  $119.86 has been posted back to the cc that we have on file. thank you

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted] P.S: If the replacement Power Juicer can be white in color, I would much appreciate and prefer if that is possible, however I leave the color choice to you. Thanks, Philip.

To Whom it May Concern:   Sorry for this inconvenience, In regards to some of your issues, I can issue you out a replacement at this time, we usually wait for the defective product back but out of courtesy I can send you a pot without receiving yours.  Your $20 rebate was taken off...

the total amount that you still owe us.  In regards to the $50 [redacted] gift card, that is a 3rd party offer so you must go through their company to receive that offer, we do not carry these [redacted] gift cards, their number is: ###-###-####.  And for the $100 in coupons it is also a 3rd party offer, you must go on [redacted]  and follow the very easy steps given and then you will get to choose your personalize list of coupons, we do not carry those coupons ourselves.  Thank you,Customer Care Team

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

To Whom It May Concern, Customers account was reviewed and the order is on a back order due to the high demand we have not been able to fulfill the order. As of today we have not charge customer because of back order.  I will go ahead and cancel order and I will contact the the...

warehouse and we will send a new unit. Customer will be receiving the unit in 5-7 days.

To Whom it May Concern:this customer was called back and taken care of.Thank you

To Whom it May Concern, Customers account was reviewed and we have receive the unit back. I will go ahead and request a refund for the warranty($30), Shipping($29.00) and utensil set($19.95) a total of $79. 94.  Thank you

Complaint: [redacted]
I am rejecting this response because: per the website you referenced ([redacted]), you only offers replacement if the hose breaks within 60 of purchase. Though the hose is over a year old, we only started using it this summer, and only occasionally. It should not have split after only a few uses.
Regards,
[redacted]

To Whom It May Concern,We will need proof of purchase attached on complaint for further assistance.

To Whom it may Concern: this customer is all taken care of-I just received an email this morning- I did leave a voicemail for this customer explaining that a new pan w/lid has been entered. Please allow 5 business days to receive. thank you

[A default letter is provided here which indicates...

your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

To Whom it May Concern:   Sorry for this inconvenience, the best that I can do for you is ask you to place an order for all the items you wish to receive at full price and I could give you a manual rebate once that set of items ships out for the rate that was offered in the...

email. Thank You for your interest,Customer Care Team

To whom it may concern,Warranty procedures do clearly state that the customer needs to return the unit, with an enclosed check to pay for the return shipping. Once the unit is recieved back a replacement unit will be issued out. Without the return of the unit no replacement can be issued under warranty. A customer may chose the return delivery method of their choose. We are not able to quote what a delivery service, UPS Fed Ex or USPS will charge a person for the return. We are only able to provide the cost of the replaced unit to be sent back to the customer. All warranty procedures and pricing can be found on all warranty cards placed inside the package of every unit, as well as on our website.Once the unit has been returned, with a check for the appropriate amount enclosed ( as stated on your warranty card) we will be happy to issue a replacement for the customer.We strongly suggest obtaining a return tracking number, as we will only be able to honor warranties and send replacements on units that have actually arrived back to our facility. Without the return of the unit, as each and every unit is inspected upon replacement request, there will be nothing further we can do for this account.Once again, please reference the written warranty instructions included in your package or log onto www.powerpressurecooker.com to obtain another copy of the warranty procedures.Thank you

At this date, January 8th, I still have not received the replacement, just as I suspected

To Whom It May Concern,Customers account was reviewed and we will replace the unit at no charge. Please allow 5-7 business days to receive new unit. Sincerely,[redacted]

To Whom it may concern-please call me directly to further assist you.###-###-#### ex [redacted] thank you