Tristar Products

To Whom it May Concern:   Sorry for any wait you have been put through, you will receive a phone call from one of our Customer Service Managers out of the Corporate office some time today July 21st, 2016. Thank You, Customer Care Team

To Whom It May Concern: a refund was posted back to the credit card that we have on file:

Dear Mr. [redacted], I do apologize for the inconvenience you are experiencing with our pans. I will be more then happy to replace the Copper Chef Pans with new ones. Please confirm if this is what you would like me to do? Thank You,Customer Care Team

To Whom it may Concern: I will have our Customer service agent give you a call ASAP. [redacted] will be more then happy to assist you. thank you

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

to whom it may concern: Please allow 10 business days for the refund to be posted back to the credit card we have on file. the amount will be $149.94. Due to the Holidays, departments are closed till next week thank you

Dear Value Customer,I truly apologize if you experienced anything other than top quality customer care. We are located at Corporate office in New Jersey. The Customer Service agents are located overseas.Please give Corporate Customer Service a call to further assist you ###-###-####.Sincerely,Customer Care Team

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

To Whom It May Concern,Customers account was reviewed and we were on a back order for the lids. I have contacted our warehouse to send a lid out right away. Customer will receive lid by 7-10 days.  The ups tracking number is 1zx[redacted]070137 please allow 24 hours for tracking number to...

be activated. Sincerely,

I am rejecting this response because:I called my card up to talk to a person, my card WAS charged. I asked them if they were sure they said yes. So my card was charged the amount the clothes was. So I would appreciate my items I purchased please.
Regards,

To Whom It May Concern,customers account was reviewed and the policy is 60 day money back guarantee less the processing and handling. Also customer has to cover the expenses to send it back to us. Out of good faith I will email customer a pre-paid label so she can return it at no cost. We will also...

refund customer in full.

To whom it may concern,3 orders were placed with us for the Power Pressure Cooker:8/25/2014 -Power pressure xl $129.983/12/2014- Customer purchased the upgraded model with bonus- Power Pressure Cooker PRO with free chopper $159.953/22/15- Customer purchased the upgraded model with bonus- Power Pressure Cooker PRO with free chopper $159.95The difference in price is due to the upgrade being chosen by the customer. The customer did contact us until 3/22/15 and on  4/4/15, well out of her 60 day return policy. Our agents went above and beyond, but providing a pre paid return label, well outside our 60 day money back guarantee time frame.  Pre paid labels were issued on 2 seperate occassions, one on 3/22/15 and another on 4/16/2015 to the email address on file [redacted].

To Whom it May Concern:   Sorry for this inconvenience, I am going ahead and sending you out all the missing items to your unit, you should receive these items in 7-10 business days.  On top of that I am issuing a refund of $45 dollars back onto the card that you paid with....

 Again terribly sorry for the wait time you have experienced. Thank You,Customer Care Team

To Whom it May Concern:   I looked over your order and proceeded to give you a full refund of all the money that you payed us directly.  There is no way that we can pay you back for money that wasn't given directly to us (i.e., the money you paid the post office).  But you have...

received a total of 39.99 as of so far, and I will adding an additional 19.99 for the shipping cost. Totaling a refund of 59.98, which is the total given to us. Thank You,Customer Care Team

To Whom It May Concern,We have sent a new unit to customer. The UPS tracking number is [redacted]. Please allow 24 hours for tracking to be activated. Sincerely,

To Whom it May Concern- please see attached document:there were 3 attempts for refunds all that rejected. at this point I will have to issue a refund check. thank you,

Complaint: [redacted]
I am rejecting this response because: because the charge of $11.15 besides the charge  of $11.09 is still on my charge card and until they are removed I will not drop this. I am not accepting the merchandise and I will wait for them to receive the merchandise and to remove the $11.09 from my charge before I will drop this complaint.
Regards,
[redacted]

I am rejecting this response because:
I was made aware by the Power XL company that in order to replace my...

pressure cooker I would have to pay $35 for shipping as well as include a $25 check for them to send the replaced product back to me. My order number is #[redacted]. Thank you.Sent from my Verizon Wireless 4G LTE DROID

Tell uTo whom it may concern,A pre paid return label was issued to the customer out of good faith on 4/6/2015 so that the items could be returned to our facility for a refund. To date, we have no record of the items being returned to us, and a refund can not be issued without return of the product. While sending a pre paid return label and a full refund is not our typical policy for customers who are simply not satisfied with the product, an exception was made on this order. The customer is encouraged to use the pre paid label that was previously sent to her and return the items. Once the items are received back in our facility we can begin the refund process back to the customer's account.

Dear [redacted], This account has been refunded $162.90 on 5.22.2017  back to the credit card that we have on file ([redacted]) Thank You,Customer Care Team