Tristar Products

I had filed a complaint against Tristar concerning the Flexable hose. Thecompany contacted me by email and said they would be sending areplacement. That was a while back. I have still not received anythingfrom them. I have called and they keep telling me they are out of stockand should get some by the end of the week. At this point, I want mymoney back. I did some further research and found that the tiny holes inthe hose are a real problem with these hoses. I have attached a copy ofthe original invoice for the hose. I want the full amount, $27.94,refunded.

I was not home to respond in time sorry just to let you know I did not get my email in time to respond and I am not agreeing with them that we should pay to and from fees for shipping I will take the 60 $ and go buy the item they say they will replace it with and get a better deal all way around . thanks for trying tho and I knew they wanted customers to pay there fee for postate both place after paying the money we payed good amount close to 200 and then do this after it just being stored for winter is wrong .again thanks but I dont agree with them sorry I was gone not get email in time to reply  God Bless

To Whom it May Concern:   Sorry for this inconvenience, we haven't had any packages arrive with your specific RA number on it.  That is why you have yet to receive a refund.  I will manually over ride the system and take only your word for it that you sent the unit back....

 You will receive a full refund of 59.96. The reason that this was the full cost was because the unit was 39.98 plus 19.98 for shipping, in 2 payments. But not to worry, your account will be refunded. Thank you,Customer Care Team

To Whom It May Concern,Customers account was reviewed and the status of the order is on back order due to the high demand. For the inconvenience I will take off the processing and handling of $19.98. I will also expedite customers order for the inconvenience and we will be shipping out by the end of...

this week.Sincerely,[redacted]

To whom it may concern,Our Genie Hour Glass is a brand new product to the market. Dueto popular demand, we ask that all customers allow a full 4-6 week time framefor delivery. Should the delivery of the order extend past the 4-6 week timeframe the customer is always notified. The customer is given...

the option ofwaiting the backorder through, or cancelling the order. No charges are made toan account until an item has actually shipped. We are receiving inventory weekly,and orders are filled in the order in which they are received. Once the itemhas been shipped the customer will receive an email confirmation of theshipment along with tracking information. A customer can cancel the order atany time, up until the item has shipped. If the customer would like to cancel the order they maycontact our customer care center at: ###-###-#### M- F9am-8pm EST Sat-Sun 9am-5pm EST.We make it a point, to keep our customers informed everystep of the way in regards to a backorder situation. Once again, no charges areapplied to an account until the item actually ships. Thank youFilomena

To Whom It May Concern:This customer is all taken care of. I spoke to Mr. [redacted] today and took care of what he needed. thank you

Complaint: [redacted]
I am rejecting this response because:   The consumer does not know what is an "authorized dealer" and who is not. That is a specious defense from this company. Consumers purchase products based on the goodwill of the manufacturer or distributor and take said parties at its word and its warranties. I will continue to press for a FULL refund from the the office of the Attorney General of Connecticut, Consumer Reports, social media outlets and Small Claims court if necessary.   I continue to DEMAND a full refund of all monies paid.
Regards,
[redacted]

To Whom it May Concern:A refund was already issued to the customer on 9/22/14.Thank You-[redacted]

I am accepting their response with the understanding that I...

should receive my product within the next week or so
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10979145, and find that this resolution is satisfactory to me.
Regards,
[redacted]

To Whom It May Concern, The status of replacement still on hold due to the back order. for the inconvenience I will refund customer in full. customer will see refund in 2-3 business days. thank you

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by...

the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I checked my account this morning 2-11-17, and I have received the credit to my card. I appreciate your help in this matter.
Regards,
[redacted]

To Whom It May Concern,Customers account was reviewed and we have not received any packages back in our warehouse. Customer has no prove of sending the unit to us. In good faith we will do a onetime replacement at no charge. Please allow 7-10 business days to receive package. Sincerely,[redacted]

to whom it may concern:This account has been cancelled on 1.2.2017. Your credit card has NOT been charged. thank you

[A default letter is provided here...

which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I can't understand how they have not received the returned items when they were taken to the post office on March 6, 2015 and handed it directly to the clerk.  
Regards,
[redacted]

To Whom it May Concern:this offer is from a 3rd party company. Please contact the following to further assist.[redacted] M: ###-###-#### O: ###-###-#### Thank You,Customer Service

Thank you for your response. Sorry not have to contacted you sooner. The company sent me a juicer to replace the other one, it arrived today. Again, thanks and sorry about not being as timely as I should have been.

Dear Revdex.com-This customer is not found in our data system at all- we checked by pulling up an account in our system with all her information she provided to the Revdex.com. Also, the price she was charged is NOT our price for our Clear TV.she could of purchased RABBIT TV from Telebrands which is not our...

company.

To Whom It May Concern,
The account was reviewed and customer has a three payment plan. The first payment is $69.31 for processing and handling of $29.99 and the first installment of $39.32. Customer has 2 more payments of $39.32. The reason why is $39.92 is because customer has upgraded the...

order for the pro unit. Also when customer places an order we make a preauthorization to verify account. Preauthorization take 24-48 hours to clear. Once the unit ships out that’s when we make the actual charge. Due to the trouble it has cost the customer I can credit back the processing and handling of $29.99 towards the last payment.

I am rejecting this response because:  I checked the transactions on my credit card account, and no refund has been posted as of 4/15/2015 at 9:36 P.M.  Also, there have been no exchanges sent to me, so there is nothing for me to keep, as they suggested.

To Whom It May Concern,Customer has 60 day money back guarantee less the processing and handling. Also will need to pay to send it back. Out of good faith i will allow customer to return unit for a full refund. I will also send customer a prepaid label via email for her to send...

unit back at no cost. Sincerely,