Tristar Products

To Whom It May Concern:I left a voicemail for this customer 2.22.2017 @10:23 am. Please  give me a call back ###-###-#### ex [redacted]. I looked over this account with...

the order # that was provided. I see pay to date was $37.67 and a refund of $37.67 was issued. please contact me back to discuss this account. thank you

Dear [redacted], After reading your review, I felt I needed to speak to you and understand your concerning in greater detail. I truly apologize if you experienced anything other than top quality customer care. Please contact directly to further discuss. I will be more then happy to help...

you. Sincerely,[redacted]###-###-#### ex [redacted]Hours 9am-5pmMonday -Friday

Review: I ordered two flexable hoses and one adapater. The entire ordering process was the biggest scam I have ever encounterd. The company kept trying to sell me items (including a Disney Cruise) then switching to an automated system. When I finally ordered the product, they would not confirm my order and costs deppite my repeated requests. The company sent me (4) hoses (4) adapters and (4) items I do not recognize., No packing slip was in the box. They charged my credit card $170.96 for mostly items I did not order. When I called the company on three occasions on June 26, they were unwilling to help me get this resolved. I spoke with a man who claims his name was "[redacted]" but spoke with and Pakistani/Indian accent and we were unable to understand him at all l I am sure this a ficticous name, I requested to speak to supervisor, but he kept placing me on hold and said the supervsior was busy. After 20 minutes on hold I asked him to send me the invoice. It was at this time I saw the fraudulent charges. I called back and got another operator this time female but her connection was so bad I could not get her to say her name clearly. The third operator was also Pakistani and was not willing to let me speak to a supervisor. She too said "the supervisor is busy and cannot come to the phone". I did not order most of the items they charged me for. In addtion, this company charged $39.96 in shipping and handling fees for a box that weighed less than 2lbs clearly gouging the shipping costs. The hoses are are defective and after one or two uses, they have holes in them and are unable anc ant be repaired.

This company is the most unethical company I have ever dealt with. the TV ads shoud be pulled becuase they mislead the public and inflate orders with merchandise not orderd. The intenet is FILLED with very similar complaints about these con artists.Desired Settlement: I want a FULL REfund INCLUDING THE OUTRAGEOUS shipping feed for items I didnt order.

Business

Response:

To Whom it May Concern,

After reviewing the account in question, I understand the customer received additional items than what was wanted. This may have been due to the IVR system taking the order, if the customer is not clear, errors can occur. The order was for 1 50foot BOGO, 1 100foot BOGO and ball valves for the hoses. I will be more than happy to refund the customer in full for $170.96 if the order is returned.

Sincerely,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: In 2/2015, I purchased a Power Pressure Cooker Pro XL as a gift on wwwpowerpressurecooker.com; I was charged $192.92. I received an order confirmation via email, and a few days later I received a notice of shipment. After a few weeks passed, and the item was not delivered, I contacted customer service. I was told the item was backordered, but they would expedite deliver when the next shipment was received. One the gift was delivered, it was brought to my attention that I was charged for the Pro XL ($192.92) but shipped the Pro ($83.83) - I ordered / wanted the XL. I contacted customer service, again, and explained the issue. I was told that I had ordered the Pro ($83.83) not the Pro XL. The rep was argumentative, rude, and misleading; he kept cutting me off, talking over me, and adamant that I ordered the Pro. I requested that he look at the invoice, showing the error, but the representative refused. After arguing, I requested a manager; I was told that he was the manager, and that he would not transfer the call to anyone else. In addition, he stated that they would not allow a return (with full refund), exchange the Pro for the Pro XL, or even refund the difference ($108.00). In addition, if I disputed the charge with my banking institution, they would decline any request for a charge back. After arguing, and the refusal to look at my invoice, I disconnected my call.Desired Settlement: Since this was a gift, I would like to exchange the Pro for the Pro XL although I was charged for the XL, a refund of the difference between the Pro and the Pro XL (approx $108.00), or return the item for a full refund.

Business

Response:

To whom it may concern,After review of the order, we found that the customer contacted our customer care center on 5/6/2015 to discuss her order. The customer accepted a credit on her account of $45.00, and according to the file, the account the customer was satisfied with the resolution.

Review: I bought a [redacted] DELUXE JUICER on 6/3/2004 from [redacted] ([redacted]). The price was $129 with a tax of $7.79 for a total of $137.69. free shipping.

Around May 2014, the motor shaft that holds the blade broke and the juicer could not be used anymore. I called up[redacted], they mailed me a Proof of Purchase but explained that as the motor and base is under manufacturer's warranty, I would have to contact [redacted] TRISTAR company for replacement. Also, [redacted] no longer carried [redacted] juicers to give me a replacement. I contacted TRISTAR customer service at ###-###-#### in June and again on Nov 22, 2014 but have not obtained satisfactory service per warranty. I am the original owner of the Juicer. The Manufacturer's Limited warranty card (with me) para 4 says " The [redacted] Power Juicer's motor is warranted for the Lifetime of the original purchaser.......This Warranty is valid in accordance with the conditions set forth below....". of which Para 4 says "Repair or Replacement of the product (or if repair or replacement is NOT FEASIBLE, a refund of the purchase price) is the exclusive remedy of the consumer under this warranty". On speaking to TRISTAR customer rep Supervisor [redacted], I was told that they will NOT refund the purchase price to me. Next when I asked if I could get the motor replaced, they said that they don't carry that model anymore and cannot replace the broken motor. They offered me only a different brand "[redacted]" for a price of $74.99. So my original purchase is not being made whole in a fair and acceptable way by TRISTAR and they are not keeping their side of the warranty. Because in this case repair or replacement of the product is not possible by them (as they don't carry that motor+base anymore), so they should refund my purchase price of $137.69. Also, nowhere in the Manufacturer's warranty card, does it say that the warranty will not apply if I bought the product from any store other than TRISTAR web home page.Desired Settlement: Replacement with a [redacted] Classic Juicer or Deluxe Juicer model at no additional cost to me.

Or replacement with a [redacted] JUICER at no additional cost to me.

Or give me TRISTAR store credit of my original purchase price $ 137.69 and I will use it to buy a [redacted] Juicer+accessories from the TRISTAR Home web page.

Business

Response:

To Whom It May Concern,The procedure replacement If warranty service is necessary, the original purchaser must pack the product securely and send it postage paid with a description of the defect, proof of purchase, and a check or money order for $29.99 to cover return postage and handling. Out of good faith I will bypass above policy and send an entire unit. The unit we have available right now is the power juicer express which has the same power and it’s a great unit.Sincerely,[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.

Regards,

[redacted] P.S: If the replacement Power Juicer can be white in color, I would much appreciate and prefer if that is possible, however I leave the color choice to you. Thanks, Philip.

Review: Size of pants ordered was a 2x. They didn't fit my granddaughter that wears a size 2. When I called they said the pant sizes are way off but expected me to pay postage to send them back. Postage to receive and send pants back is 19.98 when pants cost 19.99. They said pants aren't true to size so why am I paying for this problem. I looked up reviews after this problem (my fault) and reviews are horrible complaining about the sizing any quality. They are misrepresenting this product. This product should stop being sold any money refunded! They don't seem to care about this problem because they got their money from all these customersDesired Settlement: My money back for merchandise and postage

Business

Response:

To whom it may concern:A full refund was put back on the CC that we have on file (Visa [redacted]) for the amount of $29.98. please allow 3-5 business days.

Review: I purchased a 100' flexable hose. It was buy one get one free. After using it about a half a dozen times the end blew off of it. The inside reiped in to. I even had the regulator on the hose. I have called them. They said they are going to send me a return label. After several calls I still have not hear anything or got emailed anything. I thing it is terrible that you pay for a product and don't get the quality that you are suppose to.Desired Settlement: I would like a refund but, if they are not willing to do that then I will take a replacement. And hope that it don't break too.

Business

Response:

To whom it may concern,

I show that we sent Mr. [redacted] a return label to mail the product back and we have in fact received the product. I have issued a full refund of $ 92.86 back onto Mr. [redacted] Visa credit card ending in [redacted]. Please allow about 3-5 business days to receive the refund.

Review: I ordered a TV Antenna and they added amplifiers to my order and increased the price without letting me either cancel the order or take the amplifier off. I later found out the amplifier is required in order to use the antenna, which was not advertised.Desired Settlement: I would like reimbursement via credit card for the original charge of 65.91 plus the $12.00 it cost me to return the product.

Business

Response:

To whom it may concern,

You do not need the Amplifier in order for the product to work. You would only require it if you wanted more channels or live in rural area. If Mrs. [redacted] is not satisfied with the product we have a 60 day money back guarantee. Once we receive the product back we would then issue a refund of the product.

Review: The Health Master I purchased was used only a few times when it began to have two problems. 1) the motor shuts off and 2) the pitcher is leaking very badly.

I am having trouble getting customer service to advice and/or help with these issues.Desired Settlement: I would like to have my Health Master replaced by the company. Even though I have read numerous bad reviews regarding the same problems that I am having I am willing to try a replacement of the product.

Business

Response:

To Whom It May Concern,

I cannot locate an order for the consumer. If the unit was purchased at a 3rd party, the consumer will need to follow warranty procedures to obtain a replacement. If warranty service is necessary, the original purchaser must pack the product securely and send it postage paid with a description of the defect and a check or money order for $29.99 to cover return postage and handling to the following address: Tristar Products, 5[redacted].

Review: I bought a Clear TV antenna and it was no better than my rabbit ears with my converter box. I called them to return it and they said I could ship it back but I would have to pay for the shipping and handling of $15. I went to ups and they are charging me $15 to ship it back. I feel this is not a money back guarantee. They never told me that I would have to pay the shipping and handling if I wasn't satisfied.Desired Settlement: I feel they should pay for the shipping and handling if they said I had a money back guarantee.

I would like them to send me a shipping label and give me a full refund to resolve this complaint.

Business

Response:

To Whom It May Concern,Customer has 60 day money back guarantee less the processing and handling. Also will need to pay to send it back. Out of good faith I will allow customer to return unit for a full refund. I will also send customer a prepaid label via email for her to send unit back at no cost. Sincerely,

Review: I bought a flexable hose at a local store approximately 1.5 months ago. The hose was faulty, the plastic for water to be on/off broke and the hose had a pin hole in it. The store said that I had to call the company for replacement. I called the ###-###-#### phone number. I explained the issue and was told that I had to return the hose to the store. I explained that the store would not take the hose and that I was told to return it to the company and all I wanted to do was send them the hose and get a replacement. I spoke with a supervisor who told me there was nothing they could do and would not replace the hose. I asked to speak with a manager and was told no manager would speak with me. I asked who I had to speak with and was told that they could not help me and the girl hung up on me when I asked for her information.Desired Settlement: I want to send the broken hose back and get it replaced. It is the $19.99 flexible hose that is advertised everywhere.

Business

Response:

To whom it may concern,

The store were the product was purchased needs to exchange the product for the customer. The store took the customers funds. I would have the customer go back to the store with the receipt and ask for a replacement hose. Please contact us back if the store is not willing to help the customer.

Thank you,

[redacted]i

Review: Bought 4 flexible hoses (2 as gifts). Paid an extra $19.96 for rough service upgrade. One of the gift hoses split the first time used & was replaced promptly (within 60 days warranty). One of my hoses (only started using this spring)used approximately 15 times, not used under rough conditions,( used on a smooth wooden deck to water potted plants) split.(after the 60 day warranty). Looking on-line there are literally 100's of complaints about premature failure ie either the first time used or after less than 3 months of use. called their phone number & the response was too bad its after the 60 day warranty. They shouldn't be allowed to sell this defective product.Desired Settlement: I wanted a replacement but after doing research & finding all of the complaints they should recall the products & refund or replace the hoses for free with a product that isn't going to split after several uses.

Business

Response:

To whom it may concern,

Hello please note customer its out of the time frame of replacement. In this case we will replace it for brand new hose at no charge for the inconvenience. Please allow 10-15 business days to receive new hoses.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I ordered 2 Perfecter's fusion stylers on November 05, 2014, From a TV comercial. The total price was $243.91. They are not fusion stylers, all it is a curling iron. I called the company ( ###-###-####) six times to return the item. On the invoice I asked for refund. I had to pay to return them. Two weeks later November 12th I recieved a Perfecter in the mail again. I notified the company again and requested a return label. I was told by the company they do not send out return labels. They told me to take it to the post office for return, which I did and paid to return the itme again. On December 12th I recieved a package of Styling cream, which I did not order and when I called the company again they told me two Perfector's would be arriving on Dec. 17th. Again I called the company and spoke to 2 supervisers, supervisor [redacted] I was told there was nothing they were not able to do anything with my refund until I send them back. It has been over a month I have been with dealing with this company waiting for my refund. I told them today December 14th, that I was contacting the Revdex.com, as I am very angry that they keep sending me perfecter's that I did not order. I ask them why did they send these items, there was no response and I they hung up the telephone call two times. I hope this does not happen to anyone else. I have never dealt with a company like this. There is no excuse for this behavior as I just want my refund!Desired Settlement: To get my refund asap. plus the shipping fees, $17.00. the total would be $260.90.

Business

Response:

To Whom It May Concern,We have sent out a brand new product to customer and she will be receiving it tomorrow 12/17/2014. We would be more than happy to refund customer in full once we receive the product. Customer has to refuse the package to proceed on the full refund customer wants.

Consumer

Response:

I am rejecting this response because:Finishing the previous complaint. I am requesting a pre-paid shipping label to return items for the fourth time! Why should I have to pay for items I did not order? The total amount of refund = $243.91 + 19.99=$260.90 and a shiping label paying for the return. What would the companies owener do if he was in my shoes? This is a first for me being treated by any company with such adolescent behavior, irresponible, disgraceful, poor connunication skils, lack of knowledge, and humiliating. How do I know I will get my refund when these items are returned for refund? I do not trust these people. I would like the Revdex.com to stay involved until this is resolved properly. I would like to add these names of people I spoke with. I do not have the dates.[redacted]I have also paid for these long distance phone calls from my home (###-###-####), which total 15 phone calls in 4 weeks. Total=$7.15 I have copies of all the invoices which are clearly marked with the reason for return. 04 = no longer want, and 05=Did not order. After returning 2 Perfecters, I received another one 2 weeks later with the invoice stating the price as 117.96 for one perfecter, with no money returned to my account for $117.96 plus styling cream for $19.99 which I did not order. I spoke with Superviser #209 on Dec. 11th asking why did they send this styling cream? I was told to send it back, at my expense. During that phone call is when I found out they were sending me 2 more perfecters to be here on the Dec 17th. I requested the order to be stopped as I did not order them. This is when she hung up the phone on me. I called back and spoke with superviser [redacted], explained everything all over again only to be hung up on again. I called back Sat. Dec 13th spoke with Tashia B76, explained everything again. I was told to refuse the mail! I explained I can't do that as the mail is delivered to my mail box and the mail man comes at different times during the day, when I am not here. (how rediculous) Then she stated to take them to the post office and mail them back. I requested a return label with shipping included since I have paid for 3 I have returned. I was told, no, they do not send out pre paid return shipping labels. I let them know I was filing a complaint with Revdex.com, I gave them so many chances to make it right, even after they hung up the phone on me. I am so angry and tired of dealing with this company, just trying to get my money returned. I appreciate anything you can do for me, as this is so frustrating, costing me extra money at my expense & time to ship these items back. Thank You [redacted]###-###-####

Review: I wanted to purchase a digital antenna advertise at $19.95, 90 day money back guarantee . The automated service double my order and charge me a total of $180 for extra equipment that I didn't order or needed. So I called my bank and filed a claim because I was charged $160 more than I expected. When the package arrived I tried to install the antenna , it did not work, I called the company and told them the situation. They told me to give the digital antenna to someone I know and they will only refund me $35. I disagreed with him and he said the best he could do was charge me $40 for processing and refund me only $145 and I would have to pay for shipping and handling. I shipped it out to their company yesterday, not only did I have to pay for shipping I had to pay for insurance in case of incident while being mailed. I feel like they are misleading the consumers in many different ways with their advertisement of the cost and refunds, if the product even really works , which I highly doubt. I have been warning other consumers about this awful product and service this company has to offer. It's been an expensive venture for a product advertised at $ 19.95. Lastly I will be contacting my bank again about this incident. Thank you for your time concern. Hope to hear from you soon.Desired Settlement: I would simply like to get my refund back on the visa card I used for the purchase. And they should receive a negative consumer report to warn other consumers. Thank you.

Business

Response:

To Whom It May Concern:

This customer placed an order with our automated system and ordered several quantities of the antenna and extras, causing the total to go up to $180.12. The original offer for the Buy One Get One Free set is $19.95 plus processing and handling of $7.99 on each antenna, totaling $35.93. The customer has already returned items to us, once they are received, we will issue a full refund as a courtesy.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: This company has been nothing but a pain to deal with!! I have had problem after problem trying to get a refund after sending them back their products. It's been almost three months and I get the same thing told to me over and over that I need to wait 3-5 days and I will receive a refund! Well... still no refund!!! Also, you have to re tell your story EVERY TIME you call back!!! They don't allow you to be transferred to the same person, they just say call back and we'll get you to someone! UGH!!! Half the time they are from India and you can barely understand them! I am so fed up with this company! So... I am waiting yet ANOTHER 3-5 days to see if I actually receive a REFUND!!! The supervisors I have spoken with really don't seem to care and just say a blanket apology and they are sorry I feel this way! REALLY??? They get me so heated! I need to go chill out now!Desired Settlement: Just want my money back NOW!!!

Business

Response:

On order #: [redacted], customer was charged for the amount of $50.96 on 12/11/13. Payment Method: Master Card xxxxxxx[redacted]4 08/2015. For this order we refunded $14.99 on 02/26/14, and I have now posted a remaining refund of $35.97 and customer will see this refund within the next 2 business days. Thank you.

Review: I ordered the Shred Emulsifier/blender, and within around 6 months is burned out. It was under warranty and was $34.99 to get the base replaced. When I ordered the replacement, I told them that I thought something was wrong with the blender unit too. They assured me there wasn't. I got the new base, and I used it for two months and I took the blender off and metal pieces fell off and ball bearings fell off all over the place. I called back and asked for a manager. They said they didn't have the capability of putting me through to a manager, which I think is very bad business. They said one would call me back...still waiting. I have read hundreds of reviews about their product, and about 99% are bad reviews (I would have read the reviews prior to buying it, but the product had just gotten on the market, so there weren't any). When I asked about getting my money back, they said that is not an option. All they could do it have me send it back (on MY dime), and I could get a new one (which I have to pay $34.99 AGAIN for it to be shipped). I do not want a new product. This is my second one in a year that has fallen apart. By the time I replace it YET AGAIN....I will have paid almost full price for a product that is clearly faulty. I can see something maybe having issues ONE time but not twice....plus hundreds of others have the same problem. I have had this product since August of 2014, so in less than a year it has broken twice.Desired Settlement: I just want my money back ($119.97 for the product, $15.00 for the extended warranty, and $34.99 I paid for the replacement). I do not feel like I should have to send the product back on MY dime either. I can send it to them to prove it was faulty. I still have the base that burned out, the base that works, and the blender that fell apart. If they need proof in order to get my money back, then I can send them all of it...on THEIR dime. I also want them to fix what keeps making this product faulty before they send another one to a customer, or just stop selling it.

Business

Response:

To whom it may concern,Out of good faith 2 pre paid return labels have been mailed to the is customer. Once the unit and the extra base purchased have been returned a full refund will be applied to the account. Thank you[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I received notification from my local bank about suspicious activity and unauthorized purchases being posted to my bank account in regards to this company. I called this company four days ago to try to get information regarding this fake account under my name along with my bank account number to cancel an order that was placed by "someone in [redacted]." The next day another order was placed after canceling this order. Then two days later another order was placed. I have contacted this company every single time and still they allow this to happen. Every time I call, they have made it such a hassle to cancel these orders. The customer service is terrible and they are very suspicious acting in regards to this matter. I think that this company is a scam and there is someone behind it all trying to hack into people's accounts.Desired Settlement: The police department is now involved to figure out where this mysterious order keeps coming from regarding the SAME ACCOUNT.

Business

Response:

To whom it may concern,We do apologize, however, we are not able to stop fraudulent acts before an item has entered our database and have been informed for fraud activity. At that point, our representatives are required to verify information due to the nature of the call. Records indicate that an order was placed on line on 10/7/15 and you contacted our customer care center on 10/7/15 reporting the incident. The agent promptly cancelled the order, as per your instruction, and no funds were withdrawn from the account.

Review: I brought two bras and I got 2x it was too small, so I send them back. then I got a 3x and they where too small. so call them to send me free label by e-mail. no e-mail for a free label. so I called tem a few days later, no e-mail. so on wendsday may 13th I call them I talk a supervisor and she told me the 60 day warranty has expirer. so9 I told her that's there faught that they didn't send e-mail in time, she told me its my, that's not true, or nor exceptable. so then call the Revdex.com service, so here we are.Desired Settlement: I would like for them to do is refund me my money.

Business

Response:

To whom it may concern this order was originally placed on 12/22/2014 at 6:46pm. Customer contacted us in mid January stating she needed to exchange her item for a different size. The exchange process was made and the exchanged item was shipped on 2/2/2015. A little over a month after the replacement was shipped the customer contacted us on 3/13/2015 claiming the item was defective. A return label was issued via email on 3/13/2015 at 13:19.Customer called back on 3/25/2015 stating she was not happy with the size, in fact no defect, and was issued yet another pre paid return label via email as she was already promised a label when she claimed the item was defected. Out of good faith, another return label was issued via email on 3/25/2015 at 11:07.Customer called again on 3/20/2015 and yet another return label was issued via email at 11:06.March 30,2015 was the last communication we had with this customer until a month and a half later, 5/13/2015, when customer called back still claiming to have not receive the pre paid return label. Given the length of time between our March 30 and May 13 conversation with the customer, the customer was informed that the order is well past the 60 day return period.Our agents have gone above and beyond regarding this order, breaking all corporate policy to satisfy customer, as the product was outside the 60 day return policy when the first return label was issued. Multiple attempts have been made to satisfy this account to no avail. Emailed return labels are received by customers immediately and are available for immediate print out. The return labels were issued to the email address given by the customer at the time of order [redacted].At this time, we will once again break our return policy, however, no further return labels can be issued on this account. Customer will need to return the items on her own, and when the items have been received back in our facility a refund will be entered to the account.Once again, we have made multiple good faith efforts towards satisfaction to no avail or satisfaction to the customer. Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 1[redacted]1, and find that this resolution is satisfactory to me.

Review: I ordered $63.00 worth of bandaloom bracelets from bandaloom.com on September 3,2013 the website and TV advertisement clearly says allow 2-3 weeks for shipping. As weeks after week 3 went by I contacted them to inquiry why my package has not arrived they said it'll b there in 5 more days. So week 5 goes by n still nothing then I call again n they say o well its on backorder n we have 4-6 weeks from your original order date. I ts now week 6 and still nothing I'm tired of being lied to when clearly it was false advertising when the website clearly shows n states 2-3 weeks for shipping. Secondly it is wrong that they can advertise a product they obviously do not even seem to have or carry. Please help me resolve this issue. I still want my stuff but shouldn't I be compensated for theiruntruths. Also so this ddoesn't keep happening to others. Please contact me soon.thanks...[redacted] ###-###-####Desired Settlement: I should receive the product and my $ back

Business

Response:

To whom it may concern,

There is a very high demand for this product which is why Mrs.[redacted]i order is on a back order. Mrs. [redacted]i has not been charged and will not be charged until the product ships out. I see that our customer contacted customer service and they offered to take $10.00 off her order. I apologize but again there is a very high demand for this product.

Thank you,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

[redacted]i

Review: I ordered the Power Pressure Cooker XL from this co. on 9/9/14 but when I recieved it it was deffective. I called the co.(the only phone # I have is a long distance charge)and they said they would send a shipping label to return it for a new one. waited 2 weeks did not recieve so called again, they once again said they would send me a shipping label. After a couple of weeks I recieved the label. It was the holidays so waited until after to mail. Mailed the Power Pressure Cooker XL on 12/30/14. Never heard anything back from the co. about shipping me a new cooker. On 2/11/15 I called the co. again and was told they had recieved my original cooker but they had not sent a new one because it was on back order but they would send me a new one in a couple of weeks. After I hung up the phone I thought about how their couple of weeks goes and because they advertise they would give a refund if not happy with the cooker they would refund the whole purchase price. So I called them again and requested a refund because by now I am so tired of dealing with this co. When I phoned back they at first said that it had been too long since I purchased the cooker to recieve a refund.I reminded them that it wasn't my fault their cooker was faulty and their co. took so long to respond to my complaints.so she sent me to her "superviser". The "superviser said she would request her "superviser" to send a refund to me and I would recieve it in 7-10 days. 16 day later or 12 business days later I still had not recieved the refund so I phoned the co. again. They said that she could see that I had requested the refund but didn"t know why it wasn't sent. So she would investigate and I would recieve the refund in 4 business days. I reminded her of the purchase price of $119.91 It is now 3/8/15 (5 business days) and still have not recieved the refund. I would also mention that everytime I call it is a long distance phone charge.Desired Settlement: As I stated in the phone conversation with this company I request the purchase price of $119.91 refunded in a check made out to : Janet Johnson sent to my address: 2333 E. Pole Rd. ,Everson, WA. 98247

Business

Response:

To Whom It May Concern,Customers account was reviewed and we have receive the defective unit back. I will go ahead and refund customer in full $119.91. customer will receive check in 7-10 days. I will attach proof of refund being process. Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Please note that I have been told before from this co. that they were sending a reund check but I did not recieve the refund. That is why I made this complaint. Please do not close this complaint until I recieve the refund and have notified you. Thank you so much for the help in this matter.