Tristar Products

Review: On 6/30/13, I ordered the Fusion Juicer by phone. On 7/1/13, I tried to cancel the order and I was told that the order was already shipped and that I could refuse it once delivered. On 7/5/13, UPS delivered the product, I refused the item and dropped it off at UPS-Lancaster, CA. On 7/9/13, I spoke w/[redacted] #[redacted] and was told I would receive a full refund in the amount of $124.93 in 3-5 days. I received a partial refund in the amount of $119.94. On 7/13/13, I spoke to [redacted] #[redacted] and was told that I would receive the additional refund in the amount of $4.99 in 7-10 days. On 7/18/13, I spoke to Supervisor, [redacted] #[redacted], he apologized for the delay and he assured me that the refund would be processed and I would receive it in 2-3 days. On 7/26/13, I spoke to Supervisor, [redacted] #[redacted], she was sarcastic and stated that they did not want to keep my $4.99 and that she could not speak for [redacted], but that she would process the refund and I would receive it on Monday, 7/29/13. On 7/29/13, I spoke to [redacted] #[redacted] and she has stated that I should receive the refund by tomorrow 7/30/13. I am constantly being told that the refund is processed and I will receive it in a few days. There has been no follow-through to ensure that I as the customer receive my refund. And the tone in which the supervisors are speaking to me with the exception of [redacted] #[redacted] has been sarcastic and unapologetic.Desired Settlement: It has now been 4 weeks - I want the completion of my refund in the amount of $4.99 and an apology for the delay and the sarcastic tone of the supervisors ([redacted] #[redacted] and [redacted] #[redacted]).

Business

Response:

To Whom It May Concern,

The customer received the $4.99 refund on 7/29.

Sincerely,

Review: We purchased our HealthMaster Elite 12/26/11. We also purchased the 6 year warranty. We only used products in the blender that were suggested. The motor burnt out 6/13/12. We figured it was a fluke, things happen. In order for them to honor the warranty you have to pay for the shipping $29.99. We paid for the shipping for the new base. Well the motor on the replaced base also burnt out in July of 2013. Again we have to pay the $29.99 to ship us a new base. So we have now spent $60.00 having to their defective product sent to us.Desired Settlement: If their product only lasts a year they should be shipping out replacement product free of charge. This has happened twice it looks like a pattern. At best I would like a full refund for the defective product so I can purchase a more reliable blender. At worse I would like our shipping charges for both the first time and this time refunded in full.

Business

Response:

To Whom It May Concern,

I have refunded the customer for both shipping charges incurred of $29.99 each. If you have any other issues with the bases, please give me a call at ###-###-####.

Sincerely,

Review: I order one antena and one was free for 19.95 + 7.99 s/h I receive 2 set of antenas 4 of then they charge me 167.82 when a receive then there was no bill I tried to call then but no one will answer the phone Tha was on April 6 and 8 the order came separate went I check my account I realize that was not a mistake that they send more tha I ask for they charge me for all of them I keep call then no answer so I call then and left the message saiding that I want to buy there antena and they call me back this time before a left message but they didn't call me back I also send a letter explaining what happen when a finally talk to someone they say was to late already 60 days has pass went I talk to then on the 6 off June was 60 days but the second shippman was on the 8 of apri and they say to late but was not being 60 days I did everything I could to contact them but they will no return my calls I will like to get my money back I didn't order 2sets I they say was only 19.95 plus shipping thDesired Settlement: I will like my money back not only they charge more that it suppose to be they made the mistake on the order not me is tried to contact them with no call backs so I would like my money back

Business

Response:

To Whom It May Concern,The customer placed the order with our automated system and selected 2 sets of the BOGO offer. We understand this could have been a mistake, and will allow the customer to return past the return period. I have mailed a label for the customer to use to return the items for a refund.Sincerely,[redacted]

Review: I saw advertisemnet on TV about the seamless cami shaper and have wanted to try them. The 'deal' on TV was buy 3 get 3 free; 3 payments of $19.99 with free shipping. To me this meant $60.00. It was 10:00 p.m. when I made the phone call, which was all automated and the message kept making offers upon offers, which I think I said I would take the free $50 Walmart gift card, not understanding what that really meant. The next morning I checked my bank account and $219.83 had been deducted. I tried to call the phone number they gave me with my confirmation number and of course they did not answer. I wrote a letter to cancel my order. This morning I spoke with [redacted] and then her supervisor, [redacted] for almost an hour on the phone; he kept repeating his script. He told me the order had been shipped. This is the first business day after I placed the order. [redacted] tells me that I order 3 orders of the special, which was 18 cami shapers!!!! No where in the conversation when I made the order did they tell me how much my order was. I wanted to know but couldn't speak to anyone. This morning [redacted] tells me $509.00. This is outrageous and a scam for sure. He told me I could refuse the package and when it is returned to them they would credit all but $75.00 (processing fee) back to my account. So this phone call to get 6 cami shapers for $60 ends up costing me $75 and I get nothing. This most certainly misrepresented on their part. Is there anything I can do? If I send the package back, it costs me $75. I really want the full refund of what they deducted from my bank account, plus, I do not want them to take more from my account. I will go to the bank, but not sure that will stop my card number from being processed.Desired Settlement: Full refund of what was taken from my bank account.

Business

Response:

To Whom It May Concern,Customers account was reviewed and it shows a big order. Customer must of press the quantity wrong. By the time customer called to cancel the order, the package was already in the hands of ups. Customer can refuse both of the packages going to her and we will refund in full with no problem. I will also email customer a prepaid label if she does not have the chance to refuse packages.

Review: I have 3 Flex Able Hose's that were purchased

In 2014 and given to me by my late Mother who passed later

that same year. Well mid summer I exchange my normal hose

that was attached to my water line for the flex hose. Within 2 weeks the hose

burst during watering my potted plants in the front yard

on shower setting a small pressure. Just at the beginning of fall this past September

I replaced that flex hose with another I had in storage. Within that week

again it burst doing the same exact thing on the same exact setting. This

product gives false advertisement stating that it is built of a

" tough, double wall construction" ... "And built to last a long time" but yet

did not meet anything near this claim and lasted only days! This has happened twice.

I called the company ###-###-#### and explained the

situation hoping to replace the hoses lost at minimum. But they

were unhelpful in finding a resolution. The operator stated he was

M-88 whatever that means. Nothing he explained is on the

product package or inside. So I am so disgusted at the cheap quality

And the fact that this company will not stand behind a product

they proclaim to do what it indeed does not!Desired Settlement: To own up to the mistakes in this product and make amends

Either through product replacement or refund. This company has

not shown that it has any interest in customer satisfaction but only in

customer dollars which is the bottom line.

Business

Response:

We apologize however, we are not able to locate an order with the information provided. Please provide us with your order number so that we further assist you.

Consumer

Response:

I am rejecting this response because: The information requested is not at my disposal as it was a gift from mylate mother. All I have is the box from which it was sold and the items in question.

Business

Response:

To whom it may concern,We will need an order number to access the account and assist further.Unfortunately, we can assist without the order number pertaining to the account.Thank you

Review: I answered a TV ad that promised to pick up many channels in my area for free on Clear TV, so that I would no longer need a cable box or satellite dish to get those same channels. This is a false advertising as the antennas do not deliver as advertised. I cannot even get the four local channels it promised let alone the numerous ones offered through cable or satellite. The advertisement is totally false. I never have received an invoice from them.

I was also offered an additional antenna for $4.95 each (I got 4 more) and was charged a total of $97.79 with shipping costs that I also did not authorize this amount.

I called the number on my credit card bill for the TSP Clear TV ###-###-#### apparantly in PA and requested a credit back to my card for the $28.00 over charge. The foreign Indian voice was too difficult to follow except that he says I have no refund due, that $4.95 was for a cable, but I didn't get any cables.Desired Settlement: Refund my $28.00 to my credit card that I was over-charged and lower their rating to an F, this is a false company taking advantage of trusting people to believe the advertisements and promises made.

Business

Response:

To whom it may concern,

Mr. [redacted] ordered three antennas in total. One at $19.95 plus processing and handling and two additional at $14.95 plus processing and handling. This is why his total came to 97.79. I believe there may have been some confusion on the cost of the product. We want to satisfy our customers so I will honor a refund of $ 28.00. The refund was placed back onto Mr. [redacted] master card ending in 7596. Please allow 3-5 business days to receive the refund.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: It says, please allow to weeks for deliveryWell, it's been weeks now and I have called them at least times now and they keep saying that due to high volume that they will expedite my order againI also think they charge way to much for delivery!Desired Settlement: I want to know when I am going to get my order!
Business
Response:
To whom it may concern,
Due to high demand this product is on a slight back orderI have placed it on priority so once it is off of a back order it will ship in priority time frame
Thank you,
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me
Regards,

Review: In May I opened a box containing a brand new [redacted] Juicer. It had two broken parts, a pulp collector and a recepticle, which were ordered at that time. Since then I have had four or five conversations with them about shipping me the parts. Once they said they'd go out the next day; it didn't happen. Each time I called I got some Indian on the line who mumbled his English and was incomprehensible and each time they gave me all sorts of lip service but no parts. They are "out of stock" which leads me to believe that many people have had the identical problem or they would be in stock. Today I waited on their "customer service" line on hold for fifteen minutes. Every couple of minutes I would be told that I was first in line and it would be less than a minute wait. I am sick and tired of being jacked around by these crooks and I want the matter resolved NOW. There is no excuse for managing a business in this manner. I am appalled.Desired Settlement: I want my parts now so that I can actually use the appliance I purchased in May. Maybe you can get these charlatans to do as they promised and not jack me around any more. In lieu of waiting for the new parts, they could send me an entire new unit. After all, they could put the parts on my unused unit and sell it as NEW when the parts are finally in stock. The cusotomer service is deplorable.

Business

Response:

To Whom It May Concern,We are still waiting for our shipment of these parts the customer needs. As a courtesy, I will have a new [redacted] sent to the customer.Sincerely,[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I ordered online when there was a buy 3 cami shapers get 3 free offer. When the product came in the mail there were only 3 not 6. I have sent 3 emails to customer service and have received no reply. If I had tried returning them it appears that they would have kept the $19.99 shipping and handling fee so I did not return the 3 that I received.Desired Settlement: I would like them to ship the other 3 cami shapers as they should have done.

Business

Response:

After review of this account, we show that our customer care center was never contacted regarding the missing items. Had the customer contacted customer care at the phone number provided on the invoice that was sent, this issue could have been resolved immediately.At this time a replacement set is currently being processed for shipment. The customer will receive an email confirmation when the items have shipped. Please be advised this email may contain a copy of the original invoice, however, no further charges will be applied for this replacement.Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me provided that the remainder of my order is received timely.

Review: I called regarding the warranty on a blender that I had purchased from their company that was badly malfunctioning. Fhe agent I spoke with gave me very detailed instructions for replacement which I wrote down and repeated back to be sure I had everything correct. I was instructed to return the blender to a [redacted] address along with a check for $9.95 made out to Tri-Star Products (I believe to cover shipping). I was also to include my account number (which the agent gave me) as well as USPS tracking information. My check was cashed last month and I still hadn't received anything. I called to check on the status of the replacement and was told by another agent that the replacement cost was $29.99, not $9.95. When I explained that this is what I was told, then agent shut me down and refused to answer any additional questions. He didn't even offer to send my money back. I said that I would take legal action and then hung upFDesired Settlement: I feel that this was a bait and switch. I would appreciate the delivery of the replacement blender at the terms that I originally areed to and paid for as understood with the first agent I spoke to.

Business

Response:

To whom it may concern,As per the documented warranty that is provided with each and every unit the warranty cost is $29.99 not $9.95.We will as a one time courtesy ship out a replacement unit. For the future the customer will have to send the unit back with a check for $29.99 for repair or replacement.Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Ordered two products on February 11. Company sent me one of them. Never received the second. Talked to customer service several times. At first they told me they would send the second product right out and after talking to them several times I requested a refund of $44.97. They have also told me several times they are processing a refund but I have not received it. The company has provided a tracking number for the first product I ordered which was in fact received but have never been able to provide a tracking number for shipping the second item.Desired Settlement: Refund for $44.97.

Business

Response:

To Whom It May Concern,

I have issued a refund for the amount in question of $44.97 to the Consumer.

Sincerely,

Consumer

Response:

On July 19 I received an email from the company stating a refund would be issued within 5-7 business days. Today marks 7 business days and I have not received a refund.

Regards,

Business

Response:

To Whom It May Concern,

We tried refunding the customer on 7/19 but she has a chargeback on her card. The refund was rejected. The chargeback must be removed for the refund to process.

Sincerely,

Consumer

Response:

I have talked to my bank and they said there isn't any "charge back" block on this card or account. They do not show that any refund attempted to go through. If this company is having difficulty making an electronic refund - perhaps they could issue a check.

Regards,

Business

Response:

To whom it may concern,

We did issue the refund of $44.93 on 7/19/13 but the refund rejected for some reason. I have sent a request for a refund check in the amount of $44.93 to be mailed out to Mrs. [redacted]. Please allow about 10-15 business days to receive.

Thank you,

Review: I tried this fusion juicer. A ton of great raw vegetables are wasted, which is not shown on the commercial or site. It is a big pain to clean. It does not work as what they say it does. It is a huge disappointment. I called them within 60 days of when I received the juicer. They said I am out of warranty range. I believe they know they have a poor product and do not want it back. I have never used such a product that I am this upset about. I made a huge mistake in believing them on the info-mercial. I will not make that same mistake again. I would like my money refunded. I made payments to them. I just received the juicer about 6 weeks ago and just opened it up yesterday. They are not willing to help me out at all.Desired Settlement: . I would like my $66.96 refunded to me. I would also like to be refunded for the green powder drink that I did not want in the amount of $69.96. I will send it back. The fusion juicer is packaged and ready to send back. I do not want to be contacted by them at all any more.

Business

Response:

To whom it may concern,

We have a 60 day money back guarantee on all of our products as stated on all of our advertisements. If Mrs. [redacted] is not happy with the product she can send it back to the following address:

I will make an exception for a refund but it is clearly stated and our rep was following company policy. I also cancelled out the continuity of the Green boost. Please have Mrs. [redacted] keep tracking information for the returned product. please have her contact customer service about a week after with tracking information so that track the package and issue a refund. [redacted]

Thank you,

Review: Two hoses purchased purchased June 5 2013. 100ft and a 50ft. This is a buy one get one deal. Both hose burst after only having it a few weeks . I called the company and was told I could not get a refund. I was told my only option was to get a replacement. July 8 2013 the hose was returned for a replacement. Replacement hoses also burst. Called company was told my only option is a replacement. Still could not get refund. 10/2/13 hose mailed. Rec'd email on 10/31 replacement rec'd. Called company 12/3 to check on status. Now the company is saying they only replace hose within 90 days of purchase and that they will do me a favor and manually put in system to send a replacement. The replacement hose the company sends is defective. This is an awful product. I want my money back. I feel this whole thing is a scam.

UPDATE FROM CONSUMER AS OF 12-4-13

I WOULD LIKE TO ADD THE SECOND ORDER AS THERE WERE TWO ORDERS PLACED. THE SECOND ORDER # [redacted]Desired Settlement: $127.05 - the shipping 39.96 = 87.09 refund. I will be fine to pay for shipping.

Business

Response:

to whom it may concern,

We received the return product back on 10/31/13. The refund was not issued because we have a 60 day money back guarantee. I do understand that the product became defective. Normally after 60 days we issue a replacement product to be shipped. I understand that our customer would like a refund so I sent ahead and issued a full refund in the amount of $ 127.05. the refund was placed back onto the Visa credit card ending in [redacted]. Please allow about 3-5 business days to receive. If you have any further questions please contact customer service at ###-###-####.

Review: I ordered [redacted] After placing the order I began to receive magazines. Magazines I did not order [redacted] & [redacted]. thee is a 3rd party company named [redacted] magazines located in [redacted] that has obtained my name and address and is now sending me magazines I DID NOt order. Any attempt to cancel this order or obtain a phone number for this company is futile. [redacted] reps. don't know anything about it. you receive phone# after phone# to try and cancel these magazines and you get absolutely know where. I did get a email off to this [redacted] company in [redacted] requesting no more magazines please and I would definitely be filling a complaint with the Revdex.com of New Jersey. If I need to file one in Ct. please in form me ...thanks LN

I WILL NOT BE PAYING FOR THESE MAGAZINES....Desired Settlement: A letter stating I will not be charged for any of these magazines and I will not be receiving anymore magazines. And maybe you could explain to me how you order [redacted] and end up on list of potential magazine subscribers?

Business

Response:

To Whom It May Concern,This customer accepted an offer for a 3rd party magazine rewards program. When placing an order, this is offered, and the customer MUST re-enter their credit card information and sign digitally for the subscription in order for it to be activated. Unfortunately, this is a 3rd party and not affiliated with [redacted]Sincerely,[redacted]

Review: I ordered product from this company (order# [redacted])My first order was back in April, half the product was out of stock. I called and asked them why they couldn't just mail out the product in stock the Rep. told me I would have to cancel the out of stock and reorder it and they would mail out the stock they had. I reordered the product it is now almost August and eveytime I call they give me a new date when it will be mailed out. This has happened almost 5 different times, to make things even more poor quality of service, they send you out a postcard applogizing for the back order then asking you if you want to cancel your order??? If you don't sign and return the postcard they cancel your order! Who does that! I have received 4 postcards so far. The product they provide is outstanding but their customer service sucks. I ordered my dad product for his birthday in June hoping it will get to him by October, "Who has to do that"? I just want my stuff!Desired Settlement: I just want my product now!

Business

Response:

To Whom It May Concern,

There are several orders with us, 2 of which were shipped and 2 that are on backorder. I sincerely apologize for this inconvenience, but we are currently on back order for those sizes ordered. Because we do not have any quantities available right now, the best I can offer is a credit of $15.

y,

Consumer

Response:

I have been hearing this crap since April 2014, I have been told on several occasions more then 4 times the order will be sent out the next week!

As far as I am concerned the Reps. are lying to me.

The next time they assured me it would be sent is Aug. 19th.

I just want my order no $15 credit just the product.

No more stupid postcards I have to sign and return!

People need to know how bad there service is so they can elect to go to there competitors if they want better service.

I will say one thing, the only reason I am not canceling my order, their product is outstanding!

Review: Having used their products in the past, I received an email stating that if I completed a survey, I could order a Milana bra for $5.99 with free shipping. When the survey was completed, I received a promo code to buy the bra on their site for said $5.99 with free shipping. When I followed their instructions and put in the promo code, the promo code disappeared and it did not give me the reduced price on the final page. I tried this several times and then called their customer service. Once I pressed Option 3 for further assistance, the phone rang and then I received dead air for quite a while.Desired Settlement: I want what they promised...a Milana Bra for 5.99 with free shipping. Fixing their website so that it accepts the promo codes is not a bad thing either.

Business

Response:

To Whom It May Concern,The promo code should work now. It didn't go live until a few hours later because the email was sent early accidentally.Sincerely,

Consumer

Response:

I am rejecting this response because: The site is still not allowing me to buy the product at $5.99 with free shipping. Code disappears each time it is entered and another bra pops up at $14.99

Business

Response:

To Whom It May Concern,Try using promo code: [redacted]I just tried it online and it worked for me.

Review: I purchased a Power Pressure Cooker XL Pro 6 from a T.V. add I called ###-###-#### and gave my order to them. The purchase price with a upgrade and shipping and handling amounted to $159.95. When it came we could not figure out how to use it, So we put it away and the other day we were gonna try it again. Could not figure it out so my wife went on line to talk to a rep. he tried to help after a while he asked for the model no.([redacted]) His reply was this is not the same as what you ordered no wonder iam confussed. I called (###-###-####) about six times and finally I spoke to someone who said I could send it back but I would have to pay to return it.($20.00) I did not think that was far because they made the mistake. So today I called and spoke to Saul a supervisor and he said I could not return it because of the time frame. I would have called a long time ago if I had known it was not what I ordered, the order no. is [redacted]. I dont know if anything can be done but I would appreciate it if you can help. Desired Settlement: if they will not replace it with the right one a refund will work

Business

Response:

to whom it may concern,This order was placed on 05/26/2014. This customer did not contact our customer care center until 6/5/2015, over a year later asking questions regarding the unit. In the years time since the customer originally ordered the unit, we have released a different model/version of the unit. After review of the order, we found that on 6/5/2015 the customer contacting our center in regards to the unit that was viewed online. The unit featured on our website is the most current unit we have for sale. This unit was not available a year ago when the customer purchased the item. Our representative attempted to explain this to the customer to no avail. We offer our customers a 60 day return policy on our products. As this order is a year past the return policy, the unit cannot be returned at this time.Once again, our current unit was NOT available or even manufactured at the time this original order was placed in 2014, therefore the customer could not have purchased this unit. This order was done correctly.Thank youFilomena

Review: I had placed two separate orders and have had issues with both. The first one they sent defective merchandise, when I asked for an exchange they sent the wrong items, I asked for another exchange and still have not received it . The second order I received the wrong sizes, when I called they hung up on me, the next call I was told I was being transferred to a supervisor and again was hung up on. I have called at least 8 times for both these orders. I also tried their online chat and was told to call customer service. I am totally disappointed and aggravated with this company.Desired Settlement: I want a full refund of the both orders including the postage and handling.

Business

Response:

To whom it may concern,A pre paid label was issued to the customer's email address. Upon return of the item a refund will be processed to the account.Thank you

Consumer

Response:

I am rejecting this response because: Ihave already returned the items and have not received the refund.

Business

Response:

At this time we still have not received the return items back in our facility. Returns can take up to 10-15 business days to arrive back to our warehouse. Once the items are received back, the account will be automatically refunded.Thank you

Review: I placed an order on 6-28-13 received order, Invoice ([redacted]), it was too small so I had to send back and they sent me another size on 7-10-13. The items still did not fit there were no bigger sizes so I requested a refund. I sent the items back and received an email on 8-9-13 saying they received both of my orders back. So I waited to be credited back on my account but it never happened. The total of order was $59.97, to be divided up into three payments of $19.99. I have been debited for two payments so I need to be credited back for these which comes to $39.98. I called customer service a few weeks ago the lady told me to give it a few more days it can take 3-5 days and that day was the 5th day. So I waited about another week still nothing. So I called back again on 8-19-13 Laura told me I would be credited on my account within 24-48 hours, still nothing. I am not calling them again due to it's long distance, which is ridiculous they do not have an 800#! Plus I feel I just keep being lied to and also every time I call at first they try to tell me they cannot find any record of my return. I then provide them with the order number [redacted] and then they say oh yes here it is. Also crazy they only offer any assistance through phone and wait times are ridiculous, I have an infant baby who cries a lot and makes it very hard to talk on the phone! I know it's policy also but I don't think it's fair for the customer to have to pay for shipping on returns.Desired Settlement: I just want my account to be credited for the $39.98 + $8.75 I had to pay to return the items so this total is $48.73. I know their policy is for customer to pay for items to be returned, but I feel since I have had this unresolved issue with them of not being credited back, and always saying they can never find my order that I should also receive back the amount it took to ship my items back also!

Business

Response:

To Whom It May Concern,

The customer has now been refunded in full for $59.97. So far 2 payments were made for a total of $39.98 so that will be refunded onto the card. The remaining $19.99 will be credited.

Sincerely,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased a Perfecter fusion hairstyling device from Tristar Products for 100 dollars that was charged to my credit card. The product came with a warranty that it could be returned within 60 days at no charge. In order to return the product one was required to call the customer service number provided and receive a Return Authorization Number . I called that number less than three weeks after receiving the device to request the RA number. I am deaf and am required to use the phone via a relay service for the deaf. (My phone nbr that I was required to provie is TDD only so you may not call me on that phone unless you first call the relay service at 711 andask them to dial my number.) Thus I have a written record of all phoine calls with the company on tape as the relay opr types to me. After being made to hold for twenty minute, and being required to provide a mass of info to two different depts which took a half hour, I was persuaded by [redacted], ID Nbr [redacted] to keep the product and they would refund $40 to my credit card and I would be notified via email w/i 15 mins. A day later I finally got the email, which said that I was refunded only $15. I again called customer service, and after 45 minutes was finally allowed to speak to a supervisor who said that the $25 additional refund had to be manually entered and that no one had done that and so I needed to call back to have them do it. This took another hour on the phone via the relay service at a cost to me of approx. a dollar a minute as I cannot use a cell phone but must place long distance calls via the relay service. The so called $40 refund that they made me call twice to demand cost me the same for the phone calls. This was fraud. They only refunded $15 in hopes that I would not take the time to call back and spend an hour and twenty dollars on the phone to do so. They then refused to give me their corp office address saying that I could not file a complaint with anyoneDesired Settlement: A refund of the $20 it cost me to spend an hour on the phone trying to obtain the $40 dollar refund I was promised, ion addition to the applicable $40 refund

Business

Response:

To whom it may concern,

The amount of the order total on Mrs. [redacted] account is $99.99. We issued three separate refunds on this account. The refunds are as follows:

12/3/13 FOR $ 15.00

12/4/13 FOR $25.00

12/5/13 FOR $25.00

In total Mrs. [redacted] was refunded 65.00. She will only be paying $34.99 for the product.

All three refunds have been placed back onto the American express ending in [redacted]. Please have her contact her credit card company to verify the refunds.

Thank you,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,