Tristar Products

Review: product never work mercent refuse acepet retrun per company supervers [redacted] id#[redacted]Desired Settlement: full refund

Business

Response:

To whom it may concern,

I am unable to locate an account with the information provided. Please have customer contact our customer service department at ###-###-####. This way we can get the proper information to access an account so we can properly assist Mr. [redacted]

Thank you,

Review: 1/21/14 motor burned out of [redacted],called company and was told by [redacted] to send entire unit back with a check for $29.99

2/17/14 at 11:12am, package was signed for by[redacted].

3/06/14 spoke to Supervisor [redacted] who cancelled my order, but said he would expedite a red unit

3/10/14 called for tracking number, but was told there was no order, switched to Supervisor[redacted], said he would expedite it

3/19/14 called for tracking number, and was told there was no order. At this time I REQUESTED MY MONEY AND ORIGINAL UNIT BACK.

I was told I would have to call back in a few days.

3/26/14 [redacted] said there was no order, but she would expedite it, I should receive in about a week

4/02/14 called for tracking number, no order in, but will expedite it. They are giving me the run around, but I will not stopDesired Settlement: I want a replacement: [redacted], OR THE MONEY I PAID FOR THE UNIT ,PLUS MY $29.99, THAT IS ALL I WANT, WHAT IS DUE ME. I HAVE BEEN DEALING WITH

THEIR LIES FOR OVER THREE MONTHS NOW. WHEN YOU CALL THE FIRST THING THAT IS SAID, THAT THE CALLS ARE RECORDED, BUT EVERY TIME YOU CALL YOU HAVE TO GO OVER THE WHOLE STORY AGAIN, EVEN WHEN YOU TALK TO THE SAME PERSON.

Business

Response:

To Whom It May Concern,A [redacted] was shipped to the customer and delivered on 4/16. Here is the UPS Tracking number: [redacted].Sincerely,[redacted]

Review: I placed the order for POWER COOKER PRO W/CHOPPER & RECIPE BOOKS on 5/19/2014. Order number:[redacted] Confirmation number: [redacted]. As of today 6/242014, I have not receive my order yet. I did contacted the customer service several times and they always come up with an excuse for the delay shipping my order. They just tell me that the order will go out on next week but it never does. They already charged my credit card and I think that if they don't have the product available, they should not sale it. I hope I can get some type of help from the company and I do would like to have someone from the company to contact me with a reasonable explanation of the reason for this huge delay with my order.Desired Settlement: I would like to have the shipping charges plus a 50% off the product total credited back to my credit card.

Business

Response:

Customer's order is literally in the process of being shipped. Customer should be receiving an email of the confirmation by the end of this week. Because of the long backorder, we will remove the P&H of $14.99 off the customer's account. The new total amount will only be $119.94 - thank you.

Consumer

Response:

Review: [redacted]

I am rejecting this response because the last time I contacted the customer care department to cancel the order because of the huge delay, I was offered a credit for a full monthly payment. Please check the notes on the account.

Business

Response:

To Whom It May Concern,

The customer was offered $30 as she stated. We have credited $14.99 so far, I will credit the remaining $15.01. Accepting this credit will make the sale final as stated previously.

Review: I bought a product (Clear TV HD Antenna) over the phone (automated system). I received it on Monday, set it up and it does nothing for my TV reception so I decided to return it based on their 60 day Money Back Guarantee. the product came with no sales slip, packing slip or invoice - nothing with which to get in contact with them. Off to the internet and again no way to get the procedures for returning the product. I found out that they are a subsidiary of Tristar products of New Jersey so e-mailed them ANd called their customer support. I received another automated reply telling me to leave a message which I did (name, rank and serial number…). Still waiting.Desired Settlement: 1. refund my credit card (AMEX)

2. procedure for returning the product.

Business

Response:

To Whom It May Concern,

I was able to locate the customer's account. Our contact information is on our Clear TV website under customer service. I apologize that you would like to return the order. Please return the package to our return address that should be on the package, [redacted]. Please also have the order number, [redacted], on the outside of the package. Once we receive it, we will issue a full refund to the method of payment provided.

Consumer

Response:

I was given 10 days to respond but I could not as I have received no response from them yet. I mailed the product back to them over two weeks ago and still have not received any response so I could not tell you that I was satisfied with how they handled the complaint. I am still in limbo waiting for their response. Can you help?

Thanks.

Business

Response:

To Whom It May Concern,

The customer was refunded in full.

Review: I placed an order online with Tristar products Inc. at http://www.powerpressurecooker.com/ on February 15, 2015 for a new pressure cooker. I signed up for 3 payments of $33. I waited and waited, and I never received the pressure cooker, but I was charged the initial payment plus shipping of $29.99 for a total of $73.71 for this first payment. Several weeks had gone by, and I still had not received the product. I checked the status online, and it was showing "out of stock" for the item. About 1 month ago, I received a notice in the mail that my item was being shipped. I have yet to receive the product I ordered. I contacted the company this morning, and I spoke to "Jackie", [redacted]. She claimed they were trying to process my credit card, but it kept being declined, and that is why it wasn't shipped. I told her I was charged $73 for the first payment, and I asked her why? Why was I charged if the item was out of stock? I asked her why the company is taking orders and charging customers for a product that clearly states is out of stock. She did not have a good answer for me. I immediately asked her to cancel my order, and she was hesitant only to say should would throw in some "extras" if I did not cancel my order. I told her I wanted my ordered canceled immediately. She told me she did. I asked for the cancellation number. She hesitated, but gave me the number

Product_Or_Service: Pressure Cooker

Order_Number: [redacted]643Desired Settlement: DesiredSettlementID: Not applicable

I would like for someone to contact this company, or put up a review on this company. I believe they are a fraud, and I am now concerned about them continuing to charge my credit card. Any help or assistance would be greatly appreciated. The listed zip code on their website is 06495, but the Revdex.com did not recognize this zip code. I can't list the order number or the cancellation number, because your system detects it as a social security number.Thank you si

Business

Response:

To whom it may concern,This order was placed via our website on 2/15/2015. Due to the popularity of our item, the item did experience a slight backorder. When the backorder on the item reached past our 6 week time frame a delayed shipment post card was issue to the customer explaining the backorder. This notification comes with a set of instructions should the customer not want to wait the backorder out and cancel the order. No return notification of cancellation was received so the order continued. We do not charge an item until it actually ships from our facility. At the time of a order a Pre-authorization is placed on the credit card for security reasons. This temporary hold on funds is released on our within 24-36 hours, however, the bank may take up to 3-5 business days to release the hold on their end. Please see below for pre-authorization reversal code from 2/19/2015 when we released the hold from our end:[redacted]

Once the backorder was complete and this customer's item was ready to ship the actual authorization process began. Our billing system will automatically make 3 attempts to gain payment on an account before the system will automatically cancel an order and a notification letter is sent to the customer. This account was on it's second authorization attempt when the customer requested the order be cancelled. At this time the order has been cancelled and no payment has been taken from the customer's account. Cancellation status can be verified at www.customerstatus.com and confirmation that funds were not in fact withdrawn from the customer's account can be made by the customer contacting their credit card company. As this account has been cancelled it is now closed in our systems.Thank youFilomena

Review: I ordered a Perfecter Fusion Styler in June. After ordering this product, I decided, I did not want it and called the next day to cancel the order. I have verification that I cancelled this order and it states on the documentation that I ordered this product and cancelled it with supposedly no charge to my credit card. About a week later, the product was shipped to my house despite the fact the order was cancelled. When I called the company,they told me I could try it and if I did not like I would be able to return with no issues and my credit card charge cancelled. I check with American Express and despite the fact they have documentation they did not charge my card, they did. I tried the product but for my hair it was not good and I called the company at ###-###-#### and spoke to someone on 5 different occasions. The first person, I could barely here and sounded like she was in a huge warehouse. she took down my info and asked why I got a Perfecter as she saw the order was cancelled. I told her I did not know, but per their TV ad, I wanted to return it with Shipping and Handling form sent to me. She then sent me to the Return Department where I was on hold for over l hour with no one ever coming back to assist me. I was extremely frustrated and then called back on 6/24, 6/25, 6/26. I spoke to [redacted] who seemed to be very responsible apologized for the inconvenience and stated she would email me within l0 minutes the shipping and handling stickers so I would be able to return this item. When I returned from work that day and looked at my computer there was no shipping and handling info. Then I called the next day and spoke to [redacted] and she looked up the info from [redacted] and stated she had my wrong email address. She too promised to send me the shipping and handling info and told me to keep the extra products (bag, clips and brush) as their gift to me and apologized profusely for all of the inconvenience. I got home again no labels.Desired Settlement: I want to return this product, get this off my credit card bill and hope no one ever experiences this problem as I did. I have spoken to American Express and they are disputing the charge. My concern is this unreputatble company will not only bill my card once but the next two payments also. AE stated for me not to worry and they will reconnect with me and if they need to see the documentation of the cancellation of this product; they will let me know. I will be more than happy to return this product but I want a guarantee shipping and handling labels. I already have the numbers they want for the return but again they have never fulfilled this portion and I am very leery to send anything back unless Revdex.com or AE get involved. I would not trust anything anymore with them.

Business

Response:

To Whom it May Concern,

I understand Ms. [redacted] was promised a return label to send back the Perfecter. I will have one mailed to her physical address and once we receive the product back, she will be refunded in full. She also had two separate orders with us [redacted] (canceled) and [redacted] (shipped). This is why she still received the item although she believed to have canceled it.

Sincerely,

Business

Response:

To Whom it May Concern,

I understand Ms. [redacted] was promised a return label to send back the Perfecter. I will have one mailed to her physical address and once we receive the product back, she will be refunded in full. She also had two separate orders with us [redacted] (canceled) and [redacted] (shipped). This is why she still received the item although she believed to have canceled it.

Sincerely,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

I tried to cancel this order and I have documentation that it was cancelled and should of not been shipped and should of not been charged on my credit card. There is also a dispute from my credit card company as again I have documentation from this company that it was cancelled. I will not pay this bill as they should be getting a letter from American Express also. Also, I have never had such a run around in re;to trying to get a shipping label. I will contact American express once I really see a label sent to my house. I also want a GUARANTEE from this manager that this package will be received and my card will be credited. I am very skeptical and have no trust in the faithfulness of the word of this company. So they can send me the label, but I will contact American Express for the proper iinstruction since it is in dispute also. My fear is that I will send this product back and for whatever reason, they will tell me that they did not receive it and continue to charge my credit card. I hope that won't be the case. I will await this label.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

I tried to cancel this order and I have documentation that it was cancelled and should of not been shipped and should of not been charged on my credit card. There is also a dispute from my credit card company as again I have documentation from this company that it was cancelled. I will not pay this bill as they should be getting a letter from American Express also. Also, I have never had such a run around in re;to trying to get a shipping label. I will contact American express once I really see a label sent to my house. I also want a GUARANTEE from this manager that this package will be received and my card will be credited. I am very skeptical and have no trust in the faithfulness of the word of this company. So they can send me the label, but I will contact American Express for the proper iinstruction since it is in dispute also. My fear is that I will send this product back and for whatever reason, they will tell me that they did not receive it and continue to charge my credit card. I hope that won't be the case. I will await this label.

Review: On February 3rd 2013 we ordered an offer on the Flex-Able Hose website. We ordered one 50' hose and one 75' hose. Each came with a free hose of the same length. Our total was $100.36. The hoses did not arrive until April. Around the end of June we had to return two of the hoses as they had burst. We were sent a return label to mail the hoses back. We received hoses to replace those that were defective. In August three of the hoses burst so again we called to get replacements. We were again sent a return label to use and the company advised they received the hoses on Sept. 20th. We waited to receive our replacements which have never arrived. I contacted the Customer Care unit today and was told we could receive a replacement at the cost of shipping which was $10.00 each. Since the 60 day warranty was past we were not due a refund even though every single one of the hoses we purchased were defective. I was advised we should have purchased a valve regulator which was never offered to us at any time. It was also suggested we should have purchased an extended warranty which we also were not offered. After having every hose that were purchased be defective why would I want to spend $10.00 to receive a replacement?Desired Settlement: We would like a refund because at this time we have no product for the $100.36 we spent. After having every hose we purchased and was replaced burst I am not interested in getting further replacements particularly at my cost.

Business

Response:

To whom it may concern,

A refund in the amount of $ 100.36 has been issued. The refund was placed back onto the MasterCard ending in [redacted]. Please allow about 3-5 business days for refund.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: After seeing an advertisement about Clear Tv, I ordered the product. When I received the product it did not produce the amount of stations that it claimed. It only produced four stations that were of poor quality, all were religious or educational. I could not receive the local stations that I was suppose it receive. The product was suppose to produce local stations as well as religious and educational stations. Up to 10 stations in all. I called with my complaint and requested my money back after I returned it. When I asked to get a return label, I wasn't given one and the return address gives me reason for concern. ([redacted]) I did return the equipment on 1/21/1014, from my local Post Office. The post master was concerned about the return address as well. I do have the tracking #[redacted].

Even though the postage had already been paid and cost only $12.00 ($11.64) to return the product I had to pay it again to ship it back to them, and I was told by the company that I would only receive $99.81 back. I paid $140.00 for two systems. Two antennas and four amplifiers. I received four antennas and four amplifiers. (the antennas were by get one free)

My complaint is that the product did not work as claimed, I am not going to get back what I paid for the system. I received it on Friday 1/17/2014, and returned it 4 days later. There is a sixty day trail period. Which entitles me to a full refund.Desired Settlement: I don't want anyone else to fall pray to this company. I want all of my money back, but even if I don't get it I still want the public to be warmed. This is not a good company to do any business with. The advertisements are false and misleading. Once you pay for the product they try to get you to keep it for a $30.00 credit.

Business

Response:

To whom it may concern,

When Mr. [redacted] contacted customer service there was no mention that the product was defective. If so we would have certainly sent a return label. I have issued a full refund of $ 131.82 what Mr. [redacted] order total was. The refund was placed back onto Visa credit card ending [redacted]. Please allow 3-5 business days to receive the refund.

Thank you,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

I wanted to thank you for helping me clear this matter up with this company. I did tell them that the product didn't work as the information of the product lead me to believe, but I feel that it is resolved now, so I'm done with it. Thank you so much. I will never order anything from those infomercials again. This was a well taught lesson.

[redacted] White

[redacted]

Review: I purchased a Perfecter Fusion Styler online August 28, 2013. January 25, 2014 the Styler completely quit working. It does not get power. When I called I was told that this product I paid $100 for only has a 90 day warranty. For $100 the product should last longer than 6 months. I asked if they would not replace it, that they repair it. I was told by the Customer Service Manager I could take it somewhere and pay to have it fixed but they do not repair them. Unfortunately I didn't read the reviews prior to buying this product, as I read the reviews I see it is common for the Styler to stop working around 4 months.Desired Settlement: I would accept a replacement or a refund. Based on the reviews, I am sure if I get a replacement it will not last over 6 months, but I would feel better about getting 1 year of service from a $100 product than 6 months.

Business

Response:

To Whom It May Concern,

I apologize for the issue you are having with your Perfecter. After locating the account, it is past our 90 day product warranty offered, but we will be more than happy to replace it for you. I see that a label was already emailed to you and arrangements were made to send you a replacement as soon as we receive your original Perfecter.

Sincerely,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: the flexible hoses that I received were defective. 2 hoses were purchased, the 1st one immediately split open the 1st time I used it and the 2nd one lasted for approximately 1 month prior to splitting open. both hoses failed. I ordered these hoses in the spring of 2014, but began using them in late May 2014. the company would not exchange the defective hoses for a new product and would not refund my moneyDesired Settlement: A refund of my money

Business

Response:

To Whom It May Concern,

Unfortunately, the customer is past the return period of 60 days. I will be more than happy to offer a free replacement as a courtesy.

Sincerely,

Filomena

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: II ordered one bra and get a total of 8 bra's and charged for them. I also find that $14.00 for shipping a bra is outrages and they keep that charge. Order number #[redacted] and [redacted]Desired Settlement: I want all my money back.

Business

Response:

To Whom It May Concern,

The customer placed 3 separate orders with us, 1 of which was canceled for her. All 3 orders were placed online by the customer, within 3 hours of each order. Of the two orders that shipped, the first order was for 4 bras and the second for 2. The customer selected the quantity of bras since the orders were placed online. As per our return policy, processing and handling is non-refundable upon returning an order for a refund. If the customer would like to exchange the bras for a different size, we will be more than happy to do so at no extra charge. If the customer decides to return for a refund, as a courtesy we can refund ONE of the processing and handling charges on the accounts once we receive the merchandise back.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me, as long as I get the shipping back for the one.

Regards,

Review: I bought the hose back in May 2014. Items were returned on 07/07 and 07/23. I got an email from them on 08/08/14 that my order has been processed as returned. As of today I still haven’t receive my refund of $79.92. I had called numerous times and every time I called they said I should get a credit with 3 to 5 business days. I have spoken with two different supervisor and they both weren't able to assist me. They keep telling me that they had expedited my refund to the billing department and I should see a credit again between 3 to 5 business days. I have records of all the calls and the email that I received from them.Desired Settlement: All I want is my money back. Please help

Business

Response:

To Whom It May Concern,A refund is in process, please allow 2-3 business days.Sincerely,[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.

I hope they really going to refund my account this time because that was they said in the past and I haven't receive my refund.

Regards,

Review: I bought a Power Pressure Cooker through ###-###-#### on September 2, 2015. On December 23, 2015 I turned on the cooker in order to cook some potatoes. Two minutes after I turned on the machine, it ceased to operate. I checked to see if the plug was loose, it was not. I checked the outlets, they were in perfect condition. I called the toll free number and spoke with Peter ([redacted]. He indicated that the warranty time had expired and I had to send $24.99 to Power Pressure [redacted], in order to get a replacement. What business requires you to pay a fee for a product that is defective and broke down in less than 3 months. My order # is order #[redacted].

Business

Response:

To Whom it May Concern:I went ahead and sent a pre-paid label to the email we have on file ([redacted]).please send back that unit and a replace will be sent right back out once we receive the defected unit back. thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: When I called to place order I had asked them if I don't like the item and if I can send it back and the return shipping will be paid by the business. I had asked this question several times during the call and the their answer was yes. Now that I am ready to send it back, they are going back on their word and asking me to cover the shipping cost.

Product_Or_Service: Fusion Juicer

Order_Number: [redacted]022Desired Settlement: DesiredSettlementID: Refund

I want my money refunded including the shipping cost.

Business

Response:

To Whom It May Concern,

A label was emailed to the customer on 7/31.

Sincerely,

Review: When I ordered the motor replacement under the lifetime warranty the representative said I would receive my new motor in 7-10 business days and if the item is on backorder I would receive a refurbished item... so I paid for my order...

I have called back to customer service and all I get is the item is on backorder and I have not received anything I spoke with 2 managers [redacted] and [redacted] assured I would receive either item by the first of Feb...I called to verify date of delivery and spoke to [redacted] another supervisor that said the order will ship when they get in the same 7-10 business days... they continue to tell me it will be shipped but not shipped I gave them my credit card and payment was taken out but I have yet to receive the product. Would like to have customer service give correct information and have a solution . The Managers had no solutionDesired Settlement: I would like to have the item replaced and hope if this happens in the future there will be no problem with the warranty promise they make

Business

Response:

To Whom It May Concern,

We apologize for the delay in receiving a base under warranty. Unfortunately, the model juicer the customer has is one of our older models which we currently don't have in stock and on back order for longer than expected. As a courtesy, I am going to send an entire juicer (a newer model that is in stock) to the customer. Please allow about 7-10 business days for delivery.

Sincerely,

Review: Gentlemen: On March 3, 2014 I placed an Order for several ittems that are advertised by this merchant. They specify promt shipping on at least on the next ten(10) days. However, after three long distance calls, they stil insist that I am on a Back Order Status.

The order Number is: [redacted] Order Date: [redacted] Confirmation Numer: [redacted] Total of Order: US$131.81 Dollars, including US$35.96 Dollars for "shipping and handling"

I spoke today with a lady, and she still does not have a shipping date.!!!!Desired Settlement: THe refound will be accredit to a Credit Card of my choice.

Business

Response:

To Whom It May Concern,

We advertise 4-6 weeks for delivery. Unfortunately, this order was taking longer than expected due to the extremely high demand for the new Flexable hoses, causing us to go into back order. The customer canceled his order on 3/31.

Sincerely,

Review: A fusion juicers was ordered, delivered and in use by purchaser. Prior to completion of monthly payments, the juicer's motor went bad. the company (Tristar) was contacted. Customer service representatives instructed me to return the defaulted product along with a 30.00 check to their "warehouse" [redacted]. We were told a new juicer will be delivered in a few days. The juicer never arrived. Numerous customer service reps along with "supervisors" were contacted regarding the whereabouts of the juicer. These, said, customer service reps and supervisors indicated there computer is showing no 30.00 check (which was in side a thoroughly taped box. along with juicer). In addition, these customer service reps and supervisors clearly stated a check for the price of the juicer had been sent; the check, according to bank statement has yet to surface. Having said this, here is the nail in the coffin. All we wanted was a replacement juicer. Someone at Tristar products decided, without our knowledge, refund money. We never once ask for a refund of moneys. Matter of factly, I was on the phone with a believed to be supervisor @ the New Jersey Tristar company. When asked, "what prompted the refund as opposed to a replacement juicer?"[redacted], was supposedly her name, clearly indicated she did not know and disrespectfully hung up the phone while during my questionnaire . Yet and still, I have no juicer nor refund. However, I do get much run around from Triststar, again. indicating "no sign of 30.00 check with returned juicer, and having sent a refund check; which is believed to be conflicting, in view of monthly bank statement(s).

Business

Response:

To Whom It May Concern,We received the customer's unit back on 4/4 without the check the customer is claiming. This is why the order was refunded, as when we receive orders back, our system automatically issues a refund as the product was returned. If there was a check inside the package, the unit would have been marked for replacement, and one would have been issued instead of a refund. We have no record of a check being mailed, so the customer will need to fax proof of the check being cashed.Sincerely,[redacted]

Review: I ordered a power pressure cooker XL on 5-18-14. After waiting several weeks and checking online and seeing that the status of the order was still processing, I contacted customer care and they told me this product was on back order an would ship this week which was the week of 6-2-14. At the end of the week and still seein my product was in processing, I contacted customer care again and they stated it was still on backorder and would ship next week which was the week of 6-9-14. They also offered to take 30.00 off the price of the product. I asked for a confirmation email on that and she stated she could not do that. I contacted customer care again on 6-11-14 after seeing my item was still processing and I was told by the agent it would now be another 2-3 weeks before the item would be able to ship. I told the agent I have been waiting for a month for this order and would like to cnacel. She asked me if I would like 30.00 off my order. I told her I was already given 30.00 off my order and she stated there was no redcord of that. Throughout this whole process I was never emailed on the back orders even though I signed up for emails on the status of my order, I was never told when I ordered this product it was on back order and the 2nd agent apparently lied about offering me a 30.00 discount because another again said there was no record of the discount.Desired Settlement: I would like a confirmation that my order was cancelled and my credit charge will not be charge since the last agent told me she could not send a confirmation email that this order was cancelled

Business

Response:

I have placed an attachment to this response w/ the customer's invoice. If you verify the invoice, you will see that the account is cancelled, and we will not charge the customer. If there is a pending charge on the customer's account, it should drop within several business days. Thank you.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

They still give no reason why I was not told this was on back order when I ordered or why I was constantly being told by their agents it would ship next week when it never did. They also don't explain why I was lied to about reveiving 30.00 off the product when the agent never put it in the computer.

Regards,

Review: I ordered and paid for a pressure cooker xl on 5/28/2014, my order status said it would be delivered in 5-7 days. It's been over a month and I still haven't received it. I called customer service to check on the status of my order and was told I wouldn't receive it for another week and a half and was promised a Walmart gift card for my inconvenience. I was then transferred to another business about signing up for a monthly subscription in order to recieve the gift card. I then tried to speak with a supervisor about late order and lie the representatives told me ([redacted]). I was not transferred to a supervisor I was rudely told " do you want it or not, you can't stop the order it's already shipped out this morning" I was told by [redacted] that it wasn't. They are extending rude and are misleading customers.Desired Settlement: A Better Business report on this business and the gift card that was o rotisserie to me.

Business

Response:

I have reviewed the customer's order #: [redacted] , and it has shipped. This is the tracking number to FEDEX SMART POST: 9[redacted]. What I have done out of courtesy for all the issues, I have remove the P&H of 29.99 off the order, customer will receive a refund within 2 business days of $29.99. Thank you.

Review: I ordered a Jack LaLanne Power Juicer Classic on TV. It came with a 5-year guarantee. My motor froze up after a year so I called to get the address to return it for repair. I returned it on April 25, 2014. I was told to send a check for $29.99 to return the product back to me. Check cancelled on May 19, 2014 with signature: Pay to the order of [redacted] #[redacted] For Deposit Only Tristar Products Inc.. It has been 6-months and I still haven't received my Jack Lalane Power Juicer. .Desired Settlement: I would like my repaired or a replacement of exactly what was verbally promised: my Jack LaLanne Power Juicer Classic BASE. I have paid for this product and I have paid for return of repair (cancelled check in hand).

Business

Response:

To Whom It May Concern,I will go ahead and send a brand new unit to customer. It will take 7-10 business days for customer to receive what was requested by customers.