Tristar Products

Review: I bought the Fusion Juicer over a month ago under the fact that there was a 60 day money back warranty.

I used the product and it is not truthful as they advertised...too much waste of good food.It takes longer to clean it than to make one ounce of juice.

I contacted the company and I was immediately connected to a mediator company thet has not answered me 5 different times...I want my money back and return the product and it has been impossible to this point.

Any help would be greatly appreciated. Desired Settlement: I just want to be able to return it as the warranty said and get my credit card refund in full

Business

Response:

According to our records, customer is indeed within the 60 day time frame to send back the unit. Customer must pay the postage and handling to have it sent to the address below along w/ their order number. Customer must make sure to have a tracking number to show proof of return. If customer has any further questions, they can call our call center at ###-###-####. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: Advertised will not stain or mildew and had a 10 year warranty. I bought the product Nov 7, 2013 and today is June 30, 2014 and the product is stained and mildew. I called the company and they said it passed the 60 day return policy and there is nothing they can do. I stated what the ad said and she just repeated sorry passed the return period and I had to purchases the warranty. The ad nor the order form said anything about purchasing the 10 year warranty. I was just seeking a replacement but at this point I just want my money back and to warn people about this bad product and false advertising.Desired Settlement: Just want me money back since they didn't want to do anything about it.

Business

Response:

Customer is out of the time frame for refund, but what we can do is place a one time replacement on the customer's order for no charge. Thank you.

Order #: [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: Order#[redacted]

To whom it may concern:

I am writing to express my complete dissatisfaction with the business practices of [redacted].

This serves as a formal complaint against [redacted].

I placed my order & paid for it on 12/29/14. Having received no email or call for 12 days, I went online to check status of the order. The website states it will provide the same information as a customer service representative. The online status only shows my order confirmation with no other information. I then have to call customer service & provide my full name & address. Representative [redacted] tells me they are out of stock & I should receive my order in 1 or 2 weeks. I ask why I was not notified of this but received no response just an empty apology. Now I ask what will be done for this inconvenience. I am told that I have to call AGAIN once (if) I receive my order & request a discount. I request to speak with a supervisor. I'm placed on hold & speak with [redacted], no last name, ID# [redacted]. His speech is difficult to understand but confirms he is a supervisor. I tell [redacted] of my issue & that I deserve a discount. [redacted] says my package will be received at the end of January. I did not ask that question. He then repeats what I was previously told that I have to call for a $7.50 discount AFTER I receive my order. He asks if I want to cancel my order, as though he is tired of this call.

As a consumer that is already inconvenienced but your poor business practices, the fact that I have to once again be inconvenienced & take time out of my life to call you again & get what I rightfully deserve, is unacceptable.

This matter should be taken care of immediately, not once the company gets around to satisfying the order then have the consumer call again. The discount should include arefund of shipping charges of not acomplete refund of the entire other.

Regards,

[redacted]Desired Settlement: Change this business practice, send my products & give me a complete refund of my shipping charges!

Business

Response:

To Whom It May Concern,Customers account was reviewed and the status of order is on back order, due to the high demand. In our infomercial we do let our customers know that it can take 4-6 weeks to receive. We have not charge customers account as of today, we only charge customer once the product ships out. When customer placed the order we did a preauthorization just to verify it was a valid account but that hold was release. I will go ahead and take off the processing and handling for the inconvenience. Sincerely, [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is somewhat satisfactory. There is no information on how much the "processing and handling" is worth but I won't waste another moment of my time.

Regards,

Review: I ordered a pressure cooker on 1/12/2015 I never recived it called the company and they siad they send me anouther one never recived that one canceled the order and they are still billing my bank card after they said they wouldnt.Desired Settlement: I hope I can get my money back from this co.

Business

Response:

To Whom It May Concern,Customers account was reviewed and it shows we have shipped 2 units already to the customer. I tracked the latest unit sent and it shows it was delivered on 2/14/2015. Here is the [redacted] tracking number [redacted]. We will need to file an investigation to see where the package is. Sincerely,[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I order the genie hour glass on April 27,2015. I received an email about my order and in the email states that I will receive another email when the product is shipped. It is now may 27,2015. I have not received an email on the order or get the product. I have called the company 3 times about my order and they say the same thing I will receive the order in 3-4 weeks. On line the order is out of stock with no other information about the order. Their customer service is horrible. I should not have to keep calling about product I paid for. This company should send out email to their customer about order placed. After today for call I now have to wait another 3-4 weeks for this product.Desired Settlement: I want what I paid for but waiting another 3-4 weeks is unacceptable.

Business

Response:

To whom it may concern,Our Genie Hourglass is a brand new product to our market, and given its popularity we ask that all customers allow 4-6 weeks for the item to arrive. This is the standard time for any back order to be filled. If the order is somehow delayed past the 6 week time frame, customer are notified of the longer waiting period and are given the option to wait for the order or to cancel the order completely. No charges are made to the customer until the item actually ships. At the time of order, a pre-authorization is placed on the credit card for validity and security reasons, this pre-authorization is then reversed within 24-36 hours of the initial order. No funds are actually withdrawn from a customer's account until the item has been shipped from our facility.At the time of ordering, the customer is sent an email confirmation of the order. This provides order details and allows for a customer to contact us if information needs to be modified. Once an item ships, the customer receives another detailed invoice and shipping confirmation containing tracking information. At this time the order is charged.This customer has not been charged for this order as the order has not been shipped yet. Please see below for the confirmation of the pre-authorization and the reversal and approval of reversal back to the account for the pre-authorization:04/28/201500:32e XXORDER NOTIFICATION EMAIL SENT05/01/201516:15e XXREVERSE AUTH ATTEMPT AUTH: 138451 04271505/01/201516:19e CCAuthorization Reversal: 000 ApprovedI have also attached a copy of the customer's invoice to show that the order has not been charged, please note the "Paid to Date" is $0 and the "Amount Due" is $39.16 the amount of the order.As customer's are notified of the shipping time frame at the time of ordering and order confirmation has been sent, there is no further communication with the customer until the item either extends past the 6 week backorder time frame or the order ships.At this time, this order has not shipped, and has not been charged. The customer has the option of keeping the order and waiting the allotted shipping time frame and being notified if time frame will extend past 6 weeks or the customer may cancel the order, which would void the account and the customer would not incur any charges or be in need of any refund as the item was never charged to the account.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: I place an order for replacement parts on 05/10/2013 and paid in full at that time. I was told to allow 2-3 weeks for delivery. It has now been over 9 weeks and I still have not received the products.Desired Settlement: I would like to receive the products I ordered. If they can't fill the order for replacement parts as promised and offered on their own website, then maybe they should replace the entire unit!

Business

Response:

To Whom It May Concern,

I apologize for the delay in receiving your order. Unfortunately, we have been on a heavy backorder for the requested items. We have not billed you and will not do so until the order ships. My rough estimate is about another 3 weeks. Again I am sorry for the delay.

Review: I purchesed the Perfecter fusion styler. I used it several times on my hair. It not only did not do what was advertised but it wouldn't even curl my hair. I called to return the perfecter and was told that it cost the company more for shiping for me to give it to a friend to try. I gave it a couple of weeks for the refund to show up. I called back on 4/30/14 . they told me that was not their policy. I requested that they listen to the taped recording then get back to me. I waited a couple more weeks then called back on 5/14/14. they would not listen to what I was telling them. I requested to speak to a manager and she told me she didn't have one. I attemped to explain the situation to her and she told me we gave you a $30 discount off the total. I told her I just wanted a refund because it does not work. she just kept saying no mam that is not our policy. I would not be getting a refund.Desired Settlement: to have the total amt refunded to my credit card.

Business

Response:

To whom it may concern-

[redacted] has been refunded back to the credit card we have on file ([redacted]).

Thank you-

Review: I purchased a juicer that did not work properly. For two months I've tried to get the company to replace it. I've had no luck. On three different occasions I was told they were mailing a return label with the rrma # on it. To this day I've received nothing. Each time I called I spoke to a supervisor, which I requested. The last call I told the supervisor to just send me a return label for a refund. I no longer wish to own a juicer from this company. If they can't honor the guarantee that they advertise, I'd rather go to another company for a juicer.Desired Settlement: I want them to send what I need to return the juicer for a refund of the purchase price.

Business

Response:

To Whom It May Concern,

I am having a UPS label mailed to the customer's billing address today via postal mail. The tracking number for the return label will be 1ZX[redacted].

Sincerely,

Business

Response:

To Whom It May Concern,

A refund of $239.88 has been issued for the customer. Please allow 24-48 hours for the transaction to process.

Sincerely,

Review: In March I called [redacted] after watching an advertisement that was broadcast on our local [redacted] station ([redacted]). Less than ten(10) minutes after placing the order, I called back and attempted to cancel the order and requested that my debit card be reimbursed. At that time I was told that the transaction could not be stopped and that all I could do was wait until I received the item . Even though I had just placed the order, they refused to cancel it and return my money.

Upon receiving the item , I refused the package and had my local postal clerk return the package. I did not open the package. It was in pristine condition and the return address that the company put on the package was the one that was used for the return transaction.

After waiting several days, I was told it would take at least a week, I called the number that I had for the company only to be told that they had not received it. I have called several times ( too many to count) only to be told the same thing - it has not been received. I contacted my local post office to put a trace on the package and was given a tracking number. As of yet, the package has not arrived and I have yet to be reimbursed. The address that was on the outside of the package evidentially was a ruse and was intentially used by the company to misguide. The package will never arrive where it needs to go and I will never be reimbursed.

This was a total scam and thousands of people are in the same boat. I am a disabled adult and live on a very small income. Every penny counts for my survival. I need help with this matter and the consumers need to be protected from this company.Desired Settlement: All I want is my money returned to my debit card.

Business

Response:

To Whom It May Concern,We received the customer's package back on 3/31. The product price of $19.95 was refunded on the same day, and I have now refunded her for the processing and handling of $15.98, which now amounts to $35.93. Sincerely,[redacted]

Consumer

Response:

I am rejecting this response because:

Review: Ordered their product and it didnt work in my area and on the ad. it stated you would get a full refund if not satisfied. I ended up sending it back and about 3 weeks later got half the price that I sent them back on my credit card. I then called them to see why only half was put back on the card they informed that they would not pay the remainder because it was for shipping the total price on my card was $66.86 they only refunded $34.90Desired Settlement: Having the rest of the money put back on my credit card. $31.96 and that they have to tell the truth on the ad.

Business

Response:

To Whom It May Concern,The company policy is 60 day money back guarantee less the processing and handling. Out of good faith I will refund customer the processing and handling back. Refund will reflect on customers account in 2-3 business days.Sincerely,[redacted]

Review: I ordered genie slim jeggings on12/29/14 and have yet to recieve my items. I ordered 2 qty of jeggings. My total came up to 59.96. I want my jeggings or money back. My order number is [redacted]Desired Settlement: I would love to get my jeggings soon as possible or send me a check for the amount of 59.96

Business

Response:

To Whom It May Concern,Customers account was reviewed and the status of the order is on back order due to the high demand. For the inconvenience I will take off the processing and handling of $19.98. I will also expedite customers order for the inconvenience and we will be shipping out by the end of this week.

Review: I ordered a genie belt on May 7, 2015 and was told at the time I placed the order it will be shipped within 3-4 weeks. Now they are saying that they are out of stock. If they were out of stock why was I allowed to order? They are scamming the American people and they need to be stopped!1000's of people are placing orders and are not receiving them!Desired Settlement: I desire a full refund or the guarantee my card will not be charged!

Business

Response:

To whom it may concern,Our Genie Hour Glass is a brand new product to the market. Dueto popular demand, we ask that all customers allow a full 4-6 week time framefor delivery. Should the delivery of the order extend past the 4-6 week timeframe the customer is always notified. The customer is given the option ofwaiting the backorder through, or cancelling the order. No charges are made toan account until an item has actually shipped. We are receiving inventory weekly,and orders are filled in the order in which they are received. Once the itemhas been shipped the customer will receive an email confirmation of theshipment along with tracking information. A customer can cancel the order atany time, up until the item has shipped. If the customer would like to cancel the order they maycontact our customer care center at: ###-###-#### M- F9am-8pm EST Sat-Sun 9am-5pm EST.We make it a point, to keep our customers informed everystep of the way in regards to a backorder situation. Once again, no charges areapplied to an account until the item actually ships. Thank youFilomena

Review: This company sells flexible hoses via TV advertisement. I both a hose and the order for buy one get one free. The hoses arrived approximately 6 weeks later. Within a week of using the hose, it exploded.

I called and the hose was replaced. I used the second hose and within a week, it also exploded.

This hose was replaced. I did receive five or six hoses and they all were defective. Three exploded and 3 leaked in the seam of the hose. I asked for a refund and was told that the 60 days had passed for the return. Even though my last hose leaked, I was told that the 60 days have expired and nothing else can be done. My order # is [redacted].Desired Settlement: They should stop selling this hose. I have been traumatized by using this hose and it suddenly explodes and I am covered with water. It's a product that should not be sold. It would have been simple to just refund my credit card and stop sending hoses. I am going to try finding the advertising company that said that the hose worked and have them retract this validation. I can also tell as many people as possible that this is a rip off. It's a shame for this to exist. Just refund my credit card and I'll go away. Otherwise, I will keep pursuing until I get some satisfaction.

Business

Response:

To whom it may concern,

I have issued a full refund in the amount of $ 40.43. The refund was placed back onto Mrs. Lewis master card ending in [redacted]. Please allow 3-5 business days to receive the refund.

Thank you,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I received The Perfecter on or about Dec. 18-20-2013 for $99.99 that was charged to my credit card with a 60 day money back guarantee. I was not satisfied with it due to the fact that it was very hard for me to use. I sent it back by UPS just like they stated to do. On Jan. 14, 2014 the package was received and signed for by a gentleman by the name of [redacted]. I also paid for the return postage in the amount of $11.60. I have called them on numerous occasions and all they do is give me the runaround. My last calls to them have been blocked by there company.Desired Settlement: I would hope that this company would honor their agreement of a 60 day money back guarantee. I am a 86 year old woman on a fixed income and since this did not work out, I would greatly appreciate my refund.

Business

Response:

To Whom It May Concern,

I have issued the refund of $99.99 for you.

Sincerely,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: In May 2014, I placed an order on-line for [redacted]. Received email confirmation of order. Waited a few weeks, never received shipment email. Called company and was told that my order had been cancelled thru a gliche in their computer system. Re-ordered product on June 10, 2014. Waited a few weeks and called customer service and was told that they could not find my order. After about 30 minutes giving information, my order was found but was told it had not yet processed. I was told to call back in a few weeks. Called again on July, 16, 2014 and again was told that they could not find my order. Spoke with a supervisor, who was a less help than the customer service agent. Was told to watch my credit card statement and email to see if I would be charged or received email of product being shipped. No other options were given to me by company.Desired Settlement: That my credit card not be billed. No longer want product

Business

Response:

To Whom It May Concern,We do not have an active order in the system. You will not be billed.Sincerely,[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchase several Jack Lalanne juices for my staff, and one from my parents from COSTCO. After 6 months of my father using his machine the motor burned-out. I guarantee that it was a manufacturers defect as the motor found in weird and different from the others but my dad didn't want to bother me with this. On his own he purchased a second unit. His friend advised him to fix broken motor as rest of his machine was intact. I have purchased all of my units at COSTCO in my dad should have returned it to cost below who offers and unquestioned return policy.

him him

instead my dad called 1–9 7 3–2 8 7–5 150 which was the number on his own is manual. He was informed that the machine needed to be sent ensured won't for Connecticut facility.

We have documentation that it was received & for him 03/15/2013. Multiple phone calls back and forth to the above telephone number and after speaking with PATRICIA and CRISTINA employee number M15 and another customer rep named [redacted] led to someone stating they will get back to us which they never did on 06/17/2013 I even took the liberty of contacting the president of a company [redacted] by e-mail, and sent a detailed letter requesting that the meantime the motor repaired as agreed to or sent this refund. The e-mail was never responded to an multiple phone calls back and forth for the following year failed to yield any results my father sickened by not getting a respectful reply, wanted to drop the matter

.

However recently reading an article in realizing that you're central wound has got 950 complaints against Tri-Star for the same things I am filing this formal complaintsDesired Settlement: I expect her refund of the 170 hours her pay for his machine along with a $20.81 that was paid to send this part to their repair Center in Connecticut

Business

Response:

To Whom It May Concern,Customer does not have a account with us Tri-Star products. We do stand behind our product and we will be more than welcome to replace the unit. Unfortunately we can't give a refund because we di not take the funds, COSCO did. Sincerely,

Consumer

Response:

Please be advised that despite several calls to these two numbers,

Review: I order slimjeggings 3/17/15 didn,t fit sent them back for larger size my 1st mistake. Got 2nd pack same as 1st I forgot about them. I call to see if I could get a refund I was told no problem July 30 2015 it would take 3 to 5 days. No refund so I called Aug. 8 talk to Randy [redacted] he said it was pending and I should recieve it soon No Refund! called talk to JimID [redacted] No REfund!!!Called Aug.17 talked to Pauline ID[redacted] who reasured me my refund was on its way. I forgot I was also told since I hadn't return them in 60days I shouldN't get a refund but they had both packages back.Desired Settlement: A refund to my debit card A.S.A.P Thank you.

Business

Response:

The refund on this account is currently pending, please see attachment.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: On 4/24/15 I returned my order to the company and it was received by the company on 4/28/15 for a refund for slim jeggings. I tried a several occasions to get this refund, each time being told my a manager it would post with in a week. It never did. I contacted my credit card company who said it was now too long ago to credit it back to the company. MY order # [redacted]. This company did everything it could to prevent me from returning my item, offering a larger size, etc which I agreed to. However, the product did not fit and I sent back both pairs. I feel this is scam. The product cost was $19.99 + $9.99 in postage= $29.98. I want my $19.99 refunded ASAP. Thanks for your help.Desired Settlement: REFund $19.99

Business

Response:

This order has been refunded in full.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I ordered their product from a info commericial on tv ( buycleartv ) on october 5, 2015 with my credit card, On october 6, 2015, I recieved a email that order was confirmed and my credited card was charged for $95.91 cents. However, the total I was told for the product would be $51.91. So they overcharge my account. When I recieved the product I returned it back to sender requesting a full refund including shipping and handling in which they agreed. The product was return thru UPS on october 30, 2015. They said my refund would be credited back to my account 3 to 5 days after they recieve the product. While after several conversations with cleartv and my credit card company (capitol one) via 3 way calling they (cleartv) kept ensuring my refund would be credited back to my account. Today date is november 28, 2015 and cleartv have yet refunded nor credited my credit card for the returned product.Desired Settlement: I would like the $95.91 credited back to my credit card.

Business

Response:

To Whom it May Concern:The refunds were rejected from your credit card on 11/6 and 11/13. I will issue out a refund check today for the amount of $95.91. Thank- You

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: My power juicer was being operated normally and one day the plastic wheel that the blade screws onto seems to have worn away. I contacted the customer service number listed on their website and they gave me specific warranty instructions for a malfunctioning product. I followed the instructions as directed: package the product, send a check to pay for return postage and they will review and repair or replace the defective product as deemed necessary. I snet the product fedex ground. it was delivered on Tues 7/02/2013 11:08 am, signed by [redacted]. I gave them 30 days and no response, I called they would put me on hold and take long to come back, the third time they did that, I decided to wait and see how long they would do it to me. I waited for over an hour. today 8/12 I called again and the same thing happened after frustratingly going around in circles with the representative that sounds like they are in another country. I finally got him to transfer me to a supervisor after threatening to report the company to the Revdex.com. I kept asking for a phone number to call the cT warehouse so I can find the person who signed for my package and got no response regarding that request. The manager did similar behavior and then said he was transferring me to corporate. I asked who or what department, he said "corporate returns." I got put on hold, then phone rang and put on hold. I waited there for over 45 minutes, pushing 2 to keep holding about every 3-4.5 minutes or so.I finally hung up after almost 50 minutes on hold. I then decided to contact the Revdex.com of NJ.

Product_Or_Service: Power JuicerDesired Settlement: DesiredSettlementID: Replacement

They have my check and the product, I would like them to hold up to their warranty claim which is listed on their website and replace the defective product.

Business

Response:

To whom it may concern,

I am unable to locate an account with the information provided. Please provide the address and telephone number provided when the order was placed so I can access an account and properly assist our customer.

Thank you,

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

There is no account number. It is a return why would there be an account number. I did not purchase the product from them directly. This is the problem we were having in the first place. Prior to sending the product off to their return center, I contacted the phone number list on their website. I was directed to read their warranty certificate and follow the instructions. That is what I did. I complete the check, packaged the product (good thing I kept a copy of the model number and serial number of the product), and shipped it via FEDEX to the address as directed.

What I need is for the person at the warehouse who signed for my product to either return my property or cash my check and send me a new one as their warranty says it will. The package was signed for by: [redacted]; on Tues 7/02/2013 11:08 am

Jack LaLanne Power Juicer

Regards,

Business

Response:

To whom it may concern,

I am still unable to locate an account for Mr. [redacted]. I understand that he sent his unit back to us and we received it, I can not track this package due to the fact that I can not locate an account. To satisfy Mr. [redacted] I have sent out a whole new Power Juicer to the address that he provided in this complaint. Please allow 10-15 business days to receive the package.

Thank you,