Tristar Products

Review: I purchased a brand new Fusion Juicer and Booster in 2013. I retained the item unopened and in storage until April 2015. Upon opening the product and proceeding to use the Booster for the very first time, it did not power on. I contacted customer service and they advised me the warranty expired after 60 days of purchase. After consideration of my explanation in reporting the delay, they sent me a new part charging me for shipping only. Nonetheless, within the next 60 days, another part became defective at which time I contacted customer service on June 10, 2015. At this time, I proceeded to explain the situation when the customer service representative behaved rudely and impolitely. The representative had a heavy accent and was difficult to understand. However, as I proceeded to explain the situation he attempted to over talk me, speak in a harsh and callous manner and then after I asked for a supervisor, he abruptly transferred after making a sarcastic remark.

The representative then connected me with a "supervisor" who spoke in a similar heavy and difficult accent. After trying to explain my dilemma to this supervisor, he carelessly transferred to a third party solicitor who tried to sell me some vacation or non-related service. The "supervisor" claimed to be transferring me to another party that would assist me with the problem. I was not able speak with a fluent and clear English speaking representative and did not receive satisfactory service after being disrespected and abruptly dismissed.Desired Settlement: I would like to understand why the part became defective in such a short time. Secondly, I would like to receive a replacement part because I was only able to use the product for less than 60 days. Thirdly, I would like the customer service representative and "supervisor" to be retrained, counseled or somehow addressed regarding their poor customer service skills and disrespectful behaviors toward customers. Lastly, I would like to be contacted by a professional, fluent and clear English speaking manager to discuss my product, service and experience.

Business

Response:

To whom it may concern,Our products all carry a 60 day money back guarantee and a 90 day parts warranty, unless an extended warranty is purchased. After review of the order, NO extended warranty was purchased on this unit. The customer did not contact us until after the initial purchase. Our representatives went above and beyond breaking company policy, and providing the part needed free of charge (only charged shipping). Company policy dictates, that when an extended warranty is not purchased on a item, any future parts needed are to be charged at full price. When a product is ordered it is our responsibility to provided the customer with the item ordered, we cannot control when a customer decides to open and use the product. We are not responsible for how the customer chooses to store the item, and in what conditions. Non use of a mechanical item, can lead to damage. We have issued a courtesy one time unit replacement on this order. Any part needed in the future will need to be purchased at FULL price, as this unit is now over 2 years past its warranty.In regards to our employees, we are proud to be an equal opportunity employer. We do not judge or discriminate based on race, and certainly do not discriminate against someone who may speak with an accent. This account has now been closed in our system. The customer will receive an email confirmation when the item has shipped, containing tracking information. Once again, this is a one time courtesy replacement of the unit, once again breaking corporate policy and any future parts will require full payment.Thank youFilomena

Consumer

Response:

the company failed to acknowledge the manner in which I was treated as a customer. I understand the company's policy regarding the warranty and appreciate the waiver. Secondly, I understand that discrimination is illegal and never suggested such a ridiculous notion. Nonetheless, persons must be able to communicate in an effective manner in order to understand a customer's issues and must speak clear enough to be understood when responding. Otherwise, there is a language barrier and complications for the customer and representatives. Most importantly, my complaint concerned the careless demeanor, dismissive attitude, rudeness and sarcasm which has nothing to do with an accent

Review: I ordered two Perfect Cookers in white - buy one get one free. I called the company right back and said that I wanted to change the color from white to black. I paid a total of $53.47 and only received one Perfect Cooker. I have called them three times to get the second one, and they keep telling me that I cancelled the second one and they cannot send it to me. Why would I cancel a free item, when it's buy one get one free? No matter what, they will not accommodate my request to send the second item. One person told me the buy-one-get-one free only pertained to white, not black. The other two people told me I am welcome to return this one, then order two again. It costs $9.99 each time this product is sent - either to me or from me. I am so disappointed in the way they handled this, the way I was treated, and their fraudulent advertising. It feels like a scam to me, and I will never deal with them again.Desired Settlement: I would like to receive my second Perfect Cooker which is only a fair resolution.

Business

Response:

to whom IT may concern:A replacement has been made to this account. thank you

Consumer

Response:

Review: [redacted]

I am rejecting this response because:I am not sure what this means "an addition has been made to this account". Does this mean the company is mailing a second product (the PerfectCooker) to me? Further clarification is needed. Thank you.

Regards,

Business

Response:

yes, a replacement is being sent out to you. The replacement was made on January 26, the ship date is pending and will be shipped out shortly. thank you

Review: I purchased a Flex-Able Hose. Used it for approx. 6 weeks and the hose busted. It was buy one get one free, but not so sure that it was free. I contacted comp;any on 7/22/13 and spoke w/[redacted]. Told her hose was defective. She told me to return the hose and they would send me a replacement. She would not provide me with any fax, e-mail, or home address for company. I ret'd the hose on 7/23/13 via UPS with the return label that was provided by the company. I contacted the company today, and they say no record of my hose. I once again attempted to obtain an e-mail address, fax, etc. I was put on hold and told that they only thing they can give me is a P.O. Box in CT. I informed [redacted] and [redacted] (I spoke w/2 individuals today) that the 2nd hose busted a couple of weeks ago. I believe that they are running a scam. Only # they will provide is to place an order.Desired Settlement: I want the entire amount credited since both hoses have busted.

Business

Response:

To whom it may concern,

A refund of $ 59.93 was placed back onto [redacted]. Please allow 3-5 days to receive the refund.

Thank you,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I ordered a Fusion Juicer and it didn't work. Called company and they told me they would send out a replacement and mailing label to send other one back. I had to pay $17 to send back a juicer that didn't work. Waiting 2 wks. called company again they said it hadn't been sent out yet but they would send it out that day. I told them I didn't want it now and I wanted a refund. They sent one anyone. I called told them I didn't want it. They told me to send it back unopened and they would refund me my money. I did that. They received it on August 5, 2013. I waited till the 12th and called again. They said it would take 7-10 business from the 12th and I told him they said I would receive a refund as soon as they received the juicer on the 5th. Each time I called it would be 7-10 days more.Desired Settlement: I want a refund to my credit card and the $17 for having to pay to send the one back that didn't work.

Business

Response:

To whom it may concern,

I have issued a full refund in the amount of $ 119.94.The refund was placed back onto the master card ending in [redacted].Please allow about 3-5 business days to receive the refund. Unfortunately, we are unable to refund the cost of the product to ship it back to us. This is why we issue out return labels. I do show that we issued a return label out, I do not know why Mr. [redacted] did not receive it. I show that the Power Juicer was refused by the customer upon delivery.

Thank you,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: The company (FLEX-ABLE Hose) sold me two flexible garden hose. They are supposed to be sturdy, but one burst within a week and the second is leaking. Emails were returned as undeliverable! Can send photos of defective products and return IF return postage is issued as from a courier or postal system.Desired Settlement: refund or a post rpaid eturn box

Business

Response:

To Whom It May Concern,

The customer received the hoses on 5/14. Our return time frame is 60 days from this date, which has expired. I will be more than happy to assist the customer, but we do not have return labels for Canada. The customer will need to send the hoses back to us, and I will honor a full refund.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Regards,

I will accept the offer provided this business agrees to fully refund my Canada mail postage for returning defective items.

Business

Response:

To whom it may concern,

A refund of $ 59.93 was refunded to Mrs. [redacted]. The refund was placed back onto Mrs. [redacted]'s Visa credit card ending in [redacted]. Please allow about 3-5 business days for the refund.

Consumer

Response:

Thank you for your help. I got full refund from the merchant. Will donate some money to the local food bank.

Review: I ordered a pressure cooker from an infomercial. The product I received was not the same as advertised on TV. It arrived as promised. I used it. When my husband burnt his arm trying to take the top off, he said this wasn't the right top. Thinking he didn't remember correctly, we sat and watched the infomercial again and discovered that what we received was not what was advertised. We received the Pro model and the one shown on TV is the XL.

I spoke with a customer service rep who advised me that during the ordering process, with a computer, not human, I was given the opportunity to upgrade(for more $) and I denied it. True. I ordered what I saw on TV and didn't need an upgrade because I didn't know what I'd be getting. After a lengthy phone call, in which I repeated in as many different ways that I could to make him understand... that what was shown on TV was not the product received, he gave me a number to return the original. I explained to him that I would be contacting the Revdex.com. He offered me the opportunity to order the XL, without paying more for the unit, but needed to pay S & H again. I declined. He then offered $20.00 discount to keep what I have. I denied and he offered me $30.00. I explained to the young man how businesses operated a long time ago when I was young. I suggested that every time he kept offering me more discounts, the more I didn't want to deal with this company.Desired Settlement: The representative stated I would receive my first payment back. I am asking for $49.99 which is $29.99 for the original shipping and handling plus $20. which I anticipate paying when I return the unit.

Business

Response:

Hello[redacted], Thank you for being part of the pressure cooker family. I review the account shows the order was placed for a power pressure cooker pro model. In this case you will be refunded the amount of $68.31 which is the amount you have paid our company. Unfortunately we can’t refund you $20 for you to send it back because we can only refund what we have charge you. However I will send you a pre paid label for you to send the unit back at no cost. Please check your email with our label. Just place the order number [redacted] on the label and sent it back to us though[redacted]. Thank youSincerely,[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I do not need the business to send me prepaid slip. I went to the post office this morning and they didn't charge me anything so I agree with their response to return my payment. I expect that they cancel future payments.

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.

Regards,

Review: This company is still advertising the micro knife 180, but has not stock to deliver to customers. I ordered on 11/19/14. Delivery is suppose to happen within 2-3 weeks. They have been temporarily out of stock to present, but continue to advertise and not provide product.Desired Settlement: Fulfill obligation to fill order within reasonable time frame.

Business

Response:

To Whom It May Concern,As of today the micro knife is on a back order due to high demand. This is a fairly brand new product, and we are trying our best to fulfill. For the inconvenience I will take off the processing and handling and expedite the order.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I have a [redacted] health master elite [redacted].the blender stopped working and I called customer care for a replacement as it is part of the life time warranty. I called 8 times. Each time I got a different excuse such as they are out of the product or need to get someone to check my profile, they even said they where checking with a supervisor to get me the right replacement but all they would do was put me on hold for an hour than it gets disconnected and I would go through it all over again until finally it was closed and I was unable to speak with any one. I paid so much money for this blender thinking I was getting quality but I feel cheatedDesired Settlement: I would I've my blender replaced like promised.

Business

Response:

To Whom It May Concern,Customers account was reviewed and we will replace the unit at no charge. Please allow 5-7 business days to receive new unit. Sincerely,[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I am sending you a copy of a letter that I wrote to the Tristar Products, which should explain the entire issue:

Tristar Products 03/27/2015

500 Returns Road

Wallingford, Ct 06495

To Whom It may concern,

I am still awaiting an appropriate response for juicer that I shipped to your company on 11/10/2014, the UPS Tracking details , indicate that the item was received on 11/11/2014 and signed for by someone named [redacted]. I also enclosed with that item a check for $29.99 as requested.

I wrote your agency a letter on 12/08/2014 in reference to this matter because I had not received a replaced juicer, returned check or a general response. I called your agency on 02/04/2015 and representative at this phone number of ###-###-####, noted as customer service for your agency, told me that the juicer was reordered and would be mailed to me within the next (10) days.

I called your customer service again on 02/20/2015, and inquired as to the status of the Juicer that was supposed to have been shipped within the time period stated. I was told then by your representative that the juicer order was canceled because there was no available models for a exchange, and my refund check of $29.99 which was sent with the juicer on 11/10/2014 would be returned to me within the next(10) days.

I have enclose a copy of the check sent to you as requested of your agency, which is dated 11/10/2014, check number 2448, for the amount of $29.99, which was cashed by your agency on 01/07/2015.

Needless to say that I did not receive a returned check or refund for amount mentioned above.

I called your agencies customer service again on 03/18/2015 in reference to this issue, and talked to representative named [redacted], [redacted], said he reinitiated a request for the refund as of 03/18/2015.

This has been an ongoing process since November of 2014, a total of almost five months to date. I would like for this to end, and all that is necessary, is the return of $29.99 which you received and cashed, and which I have received no product or services for.

Thank you,

[redacted]Desired Settlement: All that I want is what I have stated , I have not received any services and they have not replaced my juicer as they were supposed too, at least they can give me my money back. This is a fee that they required that I send when I sent the product back for exchange.

Business

Response:

To Whom it May Concern:Sorry for the inconvenience that you went though- I went ahead and sent out a new Power Juicer Express for you (we have in stock).Tracking information:Tracking Number: [redacted]Service: UPSGround ServiceGuaranteed By: Endof Day Friday, Apr 17, 2015

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: The company spelled my last name wrong, spelled my street address wrong, and entered my zip code wrong.I authorized a charge of $35.93 to my visa card and they charged my visa card $119.79 which overdrew my account incurring charges.Customer service could not resolve my issue in a timely manner. They want me to wait for the shipment to be returned to them for wrong address, then be shipped to the right address, then have me refuse the shipment, and when they receive it back they will then refund me, and charge me the correct amount and ship me out the correct product.When I asked to speak with a supervisor I was on hold for over an hour & then was advise that they were closed & I would have to call back the next day.I have disputed the charges with my bank for unauthorized fraudulent charges.

Product_Or_Service: Hose

Order_Number: [redacted]97[redacted]Desired Settlement: DesiredSettlementID: Refund

I am on a fixed income. This overdrew my account. I do not have any money until 7/1/13 now. I want a timely refund as this is not my mistake. I should not have to wait the length of time they are asking me to wait when it was the companies fault.

Business

Response:

To Whom It May Concern,

Ms. [redacted] placed her order with our automated system which may have been why the order was incorrect. The tracking information shows the package was delivered on 6/22 to an unknown address in CA. I will follow our claim procedures with the shipper in accordance to our policies. I am refunding her account in full for $119.79. This should take about 2 business days to process.

Sincerely,

Review: I bought 4 hoses, all failed by bursting within 5 uses. Both the connectors and hose material are inferior quality and broke.Desired Settlement: I want this company to cease selling this product until they can guarantee the quality to be reasonable. I want my purchases refunded. I want their advertisement halted

Business

Response:

To Whom it May Concern,

I was only able to locate one account for Mr. [redacted] which was for 1 BOGO offer of the 50 foot hoses for a total of $67.91. I apologize you are having issues. The account is past our 60 day return policy, but we will be more than happy to make an exception and allow you to return the hoses for a full refund, including the processing and handling, which is stated as non-refundable, if you return the hoses to us. Once they are received, we will be more than happy to issue the refund. Our return address is 500 Returns Road, Wallingford, CT, 06495. Please include your order number, [redacted], on the package.

Sincerely,

Review: I bought clear tv 4 units for 50.88 free shipping. They did not work, I returned them in the 60 day for complete refund. I received refund of 34.90. They refunded that amount of 34.90 because they took off shipping, which was free to me because I bought 4 unit. I fell I was taking advantage of, letting people think there is free shipping and then charging you for it, when the clear tv units do not work.Desired Settlement: I would like the remaining balance credited to my credit card 16.08. I think this is false avdertising on their part.

Business

Response:

To Whom It May Concern,

The customer was refunded for the merchandise cost as stated by our return policy on all advertisements. The Clear TV has never been offered with free shipping. Nor do we provide free shipping for ordering an extra set. There is a processing and handling fee on each unit when purchasing the BOGO offer. As a courtesy, I will issue the remaining refund of $15.98 to satisfy the customer.

Sincerely,

Review: I ordered their product (clear tv antenna) and have not received any confirmation of the transaction. I called their customer service # and was told I would receive an email within 2 hours. 24 hours later, I called again and was told the same thing. Still no email confirmation.Desired Settlement: Either confirm the transaction timely or refund my money. Also, if confirming the transaction, deliver the product in a timely manner

Business

Response:

To Whom It May Concern,This order was placed 9/2 and shipped today 9/4. There is no issue...Sincerely,

Consumer

Response:

I am rejecting this response because:

This company failed to communicate in a timely manner and lied to me twice on the phone about when I would receive an email confirmation. It doesn't take 3 days to send an email.

Review: I order one Genie Bra at $8.00, and received it on 9/11/14. I loved it so much I ordered 3 more on 9/12/14 at a cost of $8.00/each. I recently remembered that I hadn't received it, and decided to check the order status, only to see that it was it was "temporarily out of stock" and would ship in 4-6 weeks. It's been 6 weeks, and no merchandise. I have tried calling, only to be on hold for 15 minutes before hanging up (NOT a toll-free number, either!). I have tried emailing twice, and still no response. I went to their website to see that the Genie Camishapers I ordered are now $19.99 EACH, and wonder if the company decided the $8.00 was not acceptable, and decided to just make it out of stock on purpose. I have an order # and a confirmation #, and just want my merchandise! I don't care if the price went up 1000 times, I want the 3 cami shapers I ordered at the price I ordered ($8.00/each).Desired Settlement: I just want what I ordered at the price that was listed on their website. This company has far too many complaints. Not sure how they stay in business.

Business

Response:

To Whom It May Concern,Good morning I reviewed customers order. Unfortunately we still in a back order due to the high demand. I will go head and expedite order at no charge. Sincerely,[redacted]

Consumer

Response:

Review:[redacted]

I am rejecting this response because:

I am not certain they will follow through, since all emails to them have gone unanswered. As soon as I receive my order, I will drop the complaint, but not before.

Regards,

Review: I order a product over 2 months ago. I never received the item and I called them and they told me they were out of stock but in the same breath they told me they would be there in 7 days. But again never received them so I called back. And they told me they would go ahead and cancel the order. Then all of sudden they took money out of my account today 4/6/2015. I called and told them they had no right to take money out of my account that the order was cancelled last month. And they told me no it was still on going and I assured them that is wasn't because they could obligate there shipping agreement and it was cancelled. I told them I did not authorize them reorder the product and take out the money. And they told me there was nothing they could do. I told them yes there is put my money back. And they keep saying there is nothing they can do. This is fraud.Desired Settlement: for them to be investigated on fraud and see if they also did this someone else

Business

Response:

To Whom it May Concern:The customer called into our customer service department on 4/6/15 was informed to return the product and a refund will be issued back to the CC that we have on file with no problem. As of today 4/16/15 we still have NOT received the goods back.

Consumer

Response:

I am rejecting this response because:

They took money out of my bank account without my authorization. And the item they are talking about was refused.

Review: On March 10, 2015 I ordered 3 pairs of Genie Slim Jeggings in my normal size (XL).

After a long wait I finally received them. They were too small. I returned them for a larger size (2X). I eceived the 2X. They were too small. I have never worn a 2 X in my life!!!

On April 2nd I mailed the 2X jeggings back to the company using a label issued by the company and including the RMA# on the package. I asked them to send me a larger size. They sent me a size 3X. I received the size 3X. They fit exactly the same as the 2X. I sent them back to the company on April 15th with a letter explaining that their sizing was off and asked for a credit to my charge card! A week ago I called the company and was told by the agent that they received the package on April 16th and I would receive a credit. More than a week later I had not received a credit so I called again. I was told today that the package which I had mailed on April 15th had not arrived yet! This is over a month. I was told that they would start an investigation and if my account has not been credited in 3 days I should call again.Desired Settlement: $30.00

Business

Response:

To whom it may concern,This customer's account was refunded on 4/7/2015 in the amount of $29.99. This customer has 2 accounts with us, and it seems that when the customer contacted customer service the order number provided for review was not the order number associated with the refund, therefore, the agents were not able to locate the refund. The customer can verify the refund in the amount of $29.99 back in April of 2015 with her credit card company.[redacted] Refunds: DateStatusCheck No.AmountDiscountTaxP&HTotal04/08/15bld/shp . $39.98 $9.99 $.00 $.00 $29.99Thank you

Consumer

Response:

I am rejecting this response because:

I was refunded for the Genie Bras that I returned but not for the leggings! Please check again!

Business

Response:

To whom it may concern,Please see attachment for a copy of the customer's invoice. It will clearly show that the item that was marked returned and was refunded, was in fact the Genie Slim Jeggings. This account has been refunded, for the product amount, as shipping and handling is not refundable, as stated on all advertisements. Out of good faith, we will break policy and refund the $9.99 for the shipping charge, which is not normally refunded.This account is now refunded in full and closed in our system.

Review: The pressure cooker will not work.Desired Settlement: Postage to return item be paid by company and a total refund.

Business

Response:

MANUFACTURER'S SIXTY DAY LIMITED WARRANTY The manufacturer warrants that your Power Pressure Cooker XL™ is free of defects in materials and workmanship and will, at its option, repair or replace any defective Power Pressure Cooker XL™ that is returned. All parts and components are warranted for 60 days from the date the product is received. This warranty is valid only in accordance with the conditions set forth below: To whom it may concern,After review of the order we found this order was placed in July 2014. The customer contacted our customer care center in July 2014 (when the item was delivered) stating she did not want the unit and wanted a pre-paid return label to send the unit back. The customer was informed that return shipping of an item is the customer's responsibility and no pre- paid label would be issued on the account. All orders come with a 60 day money back guarantee less shipping and handling, as stated on all advertisements. The product was not returned by the customer.In June of 2015 the customer contacted our care center stating the unit did not work. The customer was informed of the warranty procedures , stated she would not be following the documented warranty procedures and disconnected. The customer contacted our customer care center again in July 2015 to request the address for warranty and was provided that information.Please see below for a copy of our limited warranty and procedures for repair/replacement. Please note this warranty card is provided in EVERY package as well as on our website. At this time if the customer needs a repair/replacement she will need to follow the instructions provided in her written warranty. Once the unit has been received in our facility with the check for $24.99, a new unit will be sent to the customer. 1. Normal wear and tear are not covered by this warranty. This warranty applies to consumer use only, and is void when the product is used in a commercial or institutional setting. 2.The warranty extends only to the original consumer purchaser and is not transferable. In addition, proof of purchase must be demonstrated. This warranty is void if the product has been subject to accident, misuse, abuse, improper maintenance or repair, or unauthorized modification. 3.This limited warranty is the only written or express warranty given by the manufacturer. Any implied warranty of merchantability or fitness for a particular purpose on this product is limited in duration to the duration of this warranty. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. 4.Repair or replacement of the product (or, if repair or replacement is not feasible, a refund of the purchase price) is the exclusive remedy of the consumer under this warranty. The manufacturer shall not be liable for any incidental or consequential damages for breach of this warranty or any implied warranty on this product. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. 5. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Procedure for Warranty Repairs or Replacement If warranty service is necessary, the original purchaser must pack the product securely and send it postage paid with a description of the defect, proof of purchase, and a check or money order for $24.99 to cover return postage and handling to the following address: Tristar products Inc., 500 Returns Road, Wallingford, CT 06495. Thank youFilomena

Review: I ordered bras from this company for myself and my daughter. some of them didn't work. I got a return authorization, asked for credit and returned some of the bras. They agree that I asked for credit to my credit card, agree that they received my returned items, but instead of crediting me sent more items and insist that I cannot have a refund until I return those items that I didn't even order! I feel like I got scammed. I have spent an hour arguing with them about THEIR mistake and they refuse to refund my money. I have contacted my credit card company, but want to file a complaint against their questionable business practices. They apparently sent the same items in a larger size - hoping we would keep them??Desired Settlement: refund my credit card $44.97

Business

Response:

To whom it may concern,

I believe there has been a misunderstanding if a customer wants a refund and is within our 60 day money back guarantee we certainly would issue a refund. A replacement was sent but I have refunded the $44.97 as we do care and want to satisfy our customers. The refund was placed back onto the Visa credit card ending in [redacted]. Please have Mrs. [redacted] refuse the replacement when received.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: Product did not perform ad advertised. Both hoses split open and were unusable after second use. I sent the product back with an RA# they provided. They said I would get a refund but they just sent the hoses back to me after a couple of weeks.Desired Settlement: Their customer service department won't send me a check. They said they could only refund back to the original credit card that I charged the purchase to. I explained that that credit card had been replaced by a new one but they said they could only issue a credit to the old card which is no longer valid. I am tired of the run around from this companies customer service department. I just want them to send me a check for the full purchase price of $47.93.

Business

Response:

To whom it may concern,

We received the returned product on 9/27/13. A replacement was sent out on 9/27/13. We can only refund the card that we have on file. If you paid with a credit card we can not refund you by check. If you paid with a check we can then receive a refund through a check. If the customer has a different card and it is the same credit card company the credit card will still receive the refund and issue the customer a refund check or apply it to there new credit card. Please have the customer contact their credit card company to see what they would do for him regarding the refund. Again we must refund the way the customer paid.

Thank you,

Consumer

Response:

The company said they would credit my old credit card and they have not done that! I talked to my credit card company and they said they had not received a credit from TriStar. If they do they did say they would apply it to my new account.

Business

Response:

To whom it may concern,

We have to refund a customer the same way they paid. If they closed that credit card with there credit card company that credit card /bank will still receive the refund and they will need to issue them a refund check. If the customer just received or updated there information with that card company the credit card should be linked and be able to receive the refund. Again we must refund the same way a customer paid.

Thank you,

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

They have not credited my credit card! I checked with my CC company and no refund has been made!

Regards,

Business

Response:

To whom it may concern,

We received the returned product. A refund of $ 29.95 was placed back onto the credit card that was used at the time of placing the order which is a Visa credit card ending in [redacted]. Please allow 3-5 business days to receive the refund.

Thank you,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased the clear tv antennas from the website, and was informed that if I was not satisfied with my purchase I could return it with a money back guarantee. The antennas did not work when installed, so I returned both to the company. Upon return of the product, I was only reimbursed the amount of the cost of the antennas plus taxes. The amount I paid for the shipping and handling for each antenna was not reimbursed to me.Desired Settlement: I would like the cost of shipping and handling for each antenna to be reimbursed to my credit card that I used upon purchase as I was not satisfied with the products. The cost of the shipping and handling for each antenna was $7.99, making it a total of $15.98 that should be reimbursed to me.

Business

Response:

To whom it may concern,

We normally do not refund processing and handling, I understand that our customer explained that the product was defective. I went ahead and issued a refund of the processing in handling in the amount of $15.98. Please allow 3-5 business days to receive the refund.

Thank you,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,